e-Business Trend Spotting

Chapter 02

Objective

In this chapter we’ll Identify 15 trends you must be aware of before going into

e-business journey.

Major Trends

Consumer Trends Speed of Service Self Service Integrated Solutions not piecemeal products

Service / Process Trends Convergence of sales and services Ease of Use: Make service consistence & reliable Flexible fulfillment & convenient delivery Streamline your supply chain

Major Trends

Organizationed Trends

Contract manufacturing(brand intensive not capital intensive)

Retain the core , outsource the rest: Business process outsourcing Increase process transparency and

visibility Continuous innovation & employee

retention

Major Trends

Enterprise Technology Trends

Enterprise applications Connect the corporation Infrastructure convergence Melding of voice, data and video Multichannel integration Wireless application Leveraging legacy investments

Consumer Trends

Increase Speed of Service Customer Count Speed Of Service Customer Hate Delays, Time is Money Why do delays occur? What does this trend means to E-business?

Empower your customer Self service changing the concept of

intermediary Configuration of Pc’s, travel and real estate

Consumer Trends

Provide integrated solutions, not piecemeal Product sell solution Integration of products ( Microsoft Office) One stop shopping

Consumers don’t need another retailer or another electronic distribution channel; they

need integrated solutions businesses that solve their one stop problems

.

Integrate your services and sales Customization and integration Attracting , acquire, leverage &

retaining Generating revenue through

Cross selling Up selling

Providing before and after sales service

New model should be developed in e-business to narrow down the gap between

sales and services

Service/ Process Trends

Ease of use Make customer service consistent &

reliable Time , speed of service Friendly and easy to use services Partners and venders part of organization Sharing customer information

Companies need to adopt integrated applications that address the entire customer

relationship, rather than focusing on departmental solutions

Service/ Process Trends

Provide Flexible Fulfillment Convenient Service Delivery

Unique product demands Home delivery and other services Delivering right products to consumers

E-commerce enabled supply chain management, implementation of

software, making time, inventory wastage minimum.

Service/ Process Trends

Contract Manufacturing Become brand intensive not capital intensive to focus on what they can do best Focusing on new products Managing brands Building market share To diversify the risk Getting more through minimum assets Use of technology to separate marketing

from production Changing product offering consistently Keeping expenses minimum

Organizationed Trends

Learn to out source You can not be good at everything Business process outsourcing

Outsourcing some of processes of business BPO helps to save money and reduces cost

The complexity of operations , regulations & deregulation of market, the steady\rapid change in market, constant growth

are the conditions that require core competency in too many functional area.

Organizationed Trends

Increase Process Visibility Its means customer has access to Order status Product information Pricing Availability

As UPS provides each and every second information to its customers.

Its important in business to business commerce.

Organizationed Trends

Employee retention

A key element of organization is

employee

Exceptional incentives

High commissions

Employee empowerment

Innovation depends upon employee

Organizationed Trends

Organizationed Trends

Employee retention trends

Better incentives and compensation

Earned advancement

Better motivation

Enterprise Technology trends

Enterprise application help the companies connect different systems , provide greater access to information and more closely link employees, partners and customers..

Meld Voice, data and video

The race to improve last-mile bandwidth.

The race to provide quality of services.

The race to provide integrated services.

The race to dominate the customer home contact point.

Multichannel Integration: Look at the big pictures

Multichannel integration is critical because customers expect consistent service.

Multichannel service integration is not a technical issue; its a management issue.

Wireless Application enters the mainstream

Cost of wireless usage, will increase the efficiency

True potential of wireless applications lies in the enterprise application marketplace.

What is common to all these trends?

Innovation Internet

Three common threads Effectiveness Efficiency Integration

Thanks...