e-government experience in south...

© SITA (Pty) Ltd 2002 – www.sita.co.za

e-Government Experience in South Africa


South African environment

E-Governmentcontext

E-Governmentconcept

E-Government Experience & initiatives

The presentation


S.A. Demographics(Percentage Breakdown of Urban and Rural Population)

Publichouse

(MPCC)

36.6%

63.4%

Eastern Cape

Free State

Western Cape

Northern Cape

68.6%

31.4%

70.1%

29.9%

KwaZuluNatal

43.1%

57.9%

North West

Limpopo

39.1%

60.9%

Mpumalanga

11%

88%

88.9%

11.1%

34.9%

65.1%

Gauteng97%

3%

[6.3 Million]

[2.6 Million]

[7.3 Million]

[8.4 Million]

[2.8 Million]

[.84 Million]

[4.9 Million]

[3.3 Million]

[3.9 Million]


Population, the key points • Population estimated at just over 44 million people

• Some 35% of the population was under the age of 15 in 1998

• An average 1 million babies are born in South Africa per annum

• Just over 53 % of the population lived in urban areas

• By June 2000 teledensity in RSA was just over 5,5m or 14 telephones per 100 people

• There is over six million cell phones in South Africa today


Zulu is the most spoken language in South Africa

Tsonga, Venda,73Northern Province

Nguni, English Afrikaans87Mpumalanga

English, Afrikaans, Nguni, Sotho

92Gauteng

Tswana, English, Afrikaans69,5North West P

Zulu, English, Afrikaans84,3KwaZulu Natal

Sotho, Afrikaans, English84,4Free State

Xhosa, English, Afrikaans87Eastern Cape

Xhosa, Tswana, Afrikaans79,8Northern Cape

Xhosa, Afrikaans, English94.6Western Cape

LanguagesLiteracy (Mother tongue)%

Province



E-Governmentcontext

E-Governmentconcept

E-Government experience

E-Government context


E-Government context

• Why e-Government

• What is involved in e-Government

• How will it be implemented

• Who is involved / stakeholders

• When will it happen



E-Governmentcontext

E-Governmentconcept


The concept of e-Government


• e-Government seeks to render services utilising technology

as an enabler through partnerships with stakeholders

• Understanding and anticipating citizen’s needs and aligning

services to citizen’s needs /wants

• Citizens’ terms and experience of interacting with the state

driven by time, convenience and choice.

The concept


Government Program Promoting CitizensPublicising

b. Service Orientation

Starting point Focus Means Ends

Citizen content through satisfaction & relevance

a. The Program Orientation

Citizen needsv/s wants

Citizen, Business,Government

Co-ordinated servicing

Citizencontent

Output v/s service orientation


Source: Deloitte Consulting 2001

Degree of corporatetransformation

11

Informationprovision

22 33 44 55 662-way transactions

Multi-purpose portals

Personalized portals

Clustering of services

Comprehensive corporatetransformation to e-government

Global benchmark highlights six distinct phases of e-Government



E-Governmentcontext

E-Governmentconcept


Initiatives and experience


The triangular relationship

Government to citizens

Government to Government

Government to Business

At one point or another we are all citizens


• All provinces have websites that provide provincial information.

• Two provinces are ahead of the rest, namely:

– Western Cape and

– Gauteng

• The advantage of these provinces is their developed communication infrastructure due to their being the economic hubs

Provinces


Western Cape & Gauteng

• G2C– Information KIOSK – access to information about the

provincial government– KHANYA – provided each school with a computer for

students to access internet and have e-mail addresses– Gauteng Online – Provide internet access to all schools

within the province – GIS – information about the geography of the province– PALS – Provincial automated library services

• G2G– DOC Warehousing – 102 systems were housed together

to enable information sharing for ministers

Provinces … continued


Provincial & Local Government

Development of National Information Management System

Purpose:• Coordinate, Monitor and Support Integrated

Development Planning activities• Building capacity and knowledge sharing within the

three spheres of government

Objectives:Connect all National, Provincial and Local government

The project is at level one of the respective phases of e-Government [ info flow & prioritisation]


Government to Government initiatives

• Department of Communication – Implemented a video and audio streaming solution to

enable virtual collaboration for management– Management information system for collecting data and

information and pass to management

• Department of Public Service and Administration– implemented a document, information, knowledge

sharing and virtual collaboration system in a secure environment for the cabinet members

• Department of Health– NHISA to co-ordinate all DoH info system to make sure

that there are no Duplications, there is interoperability between systems and to assess evolving information needs


• Department of Justice – SAS - to automate processes for State attorneys– Guardian Fund - to administer and manage estates for

minors– Court Process Pilot Project – automated interaction

between courts and attorneys and sheriff

• Department Home Affairs – Implementing a network information system aimed at

an integrated data base of citizens thus enabling : • Common database of citizens • Inter-departmental use and authentication

Government to Government initiatives


• Multi Purpose Community Centres – center for

accessing Government, private-sector and academic

information

• Public Information Terminals – to provide each

household with an electronic address to access information

about government

• DoC-WIL – wireless internet labs for distance education

• Dot.za – Computer centers in informal settlements

using converted containers to provide training

Government to Citizen initiatives


Government to citizens initiatives ..

• Deposit and Maintenance – enable payments for citizens

and automates trust fund accounts for magistrates courts

• Statistics South Africa – web-page releases census and

other information

• South African Revenue Services

– call centre for tax queries and personal tax e-filing

– electronic delivery of tax certificates and directives

– NITS – to process tax information more efficiently


e_Government Gateway


What is Gateway

• A single point of access to all information about, and services provided by government.– Create a seamless and continuous access to

information and services of the SA government through the use of technology

– Provide on-line access to services anytime, anyplace (24/7/365)

– Respond to personalised needs of users

• Built on the learning gained elsewhere in the world.


Gateway is aimed at creating a responsive on-line Government

• Accessible on or before demand 24X7X365

• Accessible in convenient locations i.e. homes, work, rural and urban

• Accessible in a multi-channel manner; in person, by fax, phone, e-mail, online etc

• Integrated, transparent and providing “one stop” service

Continuous optimisation of Government service delivery utilisingtechnology as enabler


Guiding principles in implementing Gateway

Ownership across the board

Build on what exists

No wrong door

Government in Partnership

Sustainable job creation

Support localisation

• The project has to be owned and supported by all departments and agencies

• Utilise the existing and planned projects & infrastructure

• Any which way the citizen / business approach government should be correct

• Partnering with intermediaries public or private i.e Post Office, banks, stores etc

• Support and develop SMME’s as intermediaries

• Support local communities for service delivery

The key is to change the experience the citizen has with government


Gateway related projects

Project focus Project focus DepartmentDepartment

GAS GAS

• Integrating the justice cluster system • Integrating the justice cluster system Justice cluster deptsJustice cluster depts

IGISIGIS

• Community centres in remote & rural areas• Community centres in remote & rural areas

VPNVPN • Implementation of a government core network• Implementation of a government core network SITA SITA

CabiNetCabiNet • CabiNet information management system • CabiNet information management system DPSA-implementedDPSA-implemented

EDMS EDMS • Document management, workflow and records management

• Document management, workflow and records management

DPSA-underway DPSA-underway

GCISGCIS

FOSADFOSAD • Forum of DG’s document management portal • Forum of DG’s document management portal DPSA - implemented DPSA - implemented

CabiNetCabiNet • CabiNet information management system • CabiNet information management system DPSA- implemented DPSA- implemented

• Redevelopment of the social grant system • Redevelopment of the social grant system Social Development Social Development

IJS IJS

PIT PIT

HANIS HANIS

G2C portal G2C portal

• Making info available through terminals • Making info available through terminals DoCDoC

• Automation of the national ID system • Automation of the national ID system DoHDoH

• Revamping the www.Gov.Za website • Revamping the www.Gov.Za website

• Inventory management of government systems • Inventory management of government systems DPSADPSA

MPCCMPCC GCISGCIS

Hospital info system Hospital info system

• Development of interoperable systems allowing for easy management of hospitals

• Development of interoperable systems allowing for easy management of hospitals Health Health

http://www.gov.za/


Implementation activities underway

Partnership focus Partnership focus

LegalLegal • Legal review and providing legal advisory services • Legal review and providing legal advisory services

Marketing & BrandingMarketing & Branding

• Develop and implement a strategy for branding and marketing of Gateway

• Develop and implement a strategy for branding and marketing of Gateway

Government Core network

Government Core network

• Implementation of a government core network• Implementation of a government core network

Phase 1Phase 1

• phase 1 of the project

– Service clustering

– Call centre

– Information flow

– XML structures

– Technical infrastrucutre

• phase 1 of the project

– Service clustering

– Call centre

– Information flow

– XML structures

– Technical infrastrucutre

Information

flow

Information

flow• Provide global benchmark and information • Provide global benchmark and information


Lessons, challenges & critical success factors


Some lessons and challenges

Process innovation

Security and confidentiality

Integratedpublic service

Life events / form of services

New business models

Infrastructure , content and applications are critical to success of e-Government


Critical success factors

• A clear vision, shared and communicated

• Achievable targets

• Investment & political support

• Partnerships [PPP]

• Enabling infrastructure

• Common branding and marketing


Thank you !

e-government experience in south...

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