e-learning as everyday part of training in slovenska sporitelna iceta 2008
TRANSCRIPT
e-learning as everyday part of training e-learning as everyday part of training
in Slovenska sporitelnain Slovenska sporitelna
ICETA 2008
Slovenska sporitelna – member of Erste Bank Group
The biggest and the strongest commercial bankin Slovakia - providing complex bank services to these groups of clents:
• retail clients• SME• large corporate clients• public sector
we provide our services through:• more than 270 branches• 9 commercial centers
more than 2,5 milion clients, 6 milion accounts 4800 employees
basic info about Slovenska sporitelna
piloting of LMS and e-learning in Slovenska sporitelna and its implementation to the whol Erste Bank Group afterwards increasing effectivity of using training budget
active support of the sale of our products
effective checking of the quality of professional training
active use of e-learning in our strategic projects (e.g. Euro implementation)
effective tool of knowledge management
support for sales
to increase quality of the training of our employees
targets of e-learning in our bank
milestones:
1. August 2005 till June 2006 – local pilot2. June 2006 till February 2007 – preparing more complex
e-learning courses3. since February 2007 – use of the “packages“4. July 2008 – first e-learning course for managers on
practical use of the HR tools
piloting E-learning for Erste Bank Group
74 % since June 2006 till July 200814 432 training mandays
planned return on investment in 2006:5,6 years
return on investment
present estimation of return on investment:3,1 years
contribution of e-learning for the bank
contribution for the bank:
decreasing the time of the face-to-face training and decreasing the training costs
targeted support of sales skills
image of the bank as a modern organisation
increasing effectivness of the process of training and adaptation
contribution of e-learning for the bank
contribution for the manager:
decreasing the absence of the employees because of the training
through LMS (Eduportal): control on the process of the study possibility of targeted testing of the employees
increasing PC and profession skills of the employees
higher work productivity
contribution for the employee:
increasing the effectivity of the adaptation process
strengthening responsibility for own professional development
instant feedback on success
selftesting
access to the training history
contribution of e-learning for the bank
Everyday we use different forms of the training in the bank:
forms of the training
face-to-face
e-learning
blended learning
training areas where e-learning is used
general courses
professional courses
testing & feedback
PC courses
managerial coursenewnew!!
ADVANTAGES OF THIS APPROACH: up-grade of the methodology:
- special packages for different target groups with pre-defined study logics
e-learning packages
e-learning packages since 2007:
e.g. basic product course
increasing effectivity of training co-ordinators - application of high number of employees to the courses at the
same time, within one package - less e-mailing with course participants
1st course test feedback 2nd course ...F2F training
sample of an e-learning course
virtual classroom:- more personal contact between trainer and employees- possibility to demonstrate functioning of the systems- no need to create the courses in advance
our challenges
to use more of the LMS (Clix) functions: - better interface to SAP (both-way) - on-line info for managers and employees - more effective management of training plans
Thank you