earth hour powerdown - torontopearson · pdf filelight to proceed with partners in project ......

First Quarter 2008

EARTH HOURPOWERDOWN

A publication of the Greater Toronto Airports Authority

www.gtaa.com

PARTNERS INPROJECT GREENPROFILING NORTH AMERICA’SLARGEST ECO-INDUSTRIALPARK

DIMMING THE AIRPORT IN THE NAME OF CONSERVATION

BEHIND THE WHEEL - THE PEOPLE WHO GET YOU FROM A TO B AND YYZ

Toronto Pearson Today First Quarter 2008 2

Published by: Greater Toronto

Airports Authority - Corporate Affairs

and Communications

Toronto Pearson International Airport

P.O. Box 6031

3111 Convair Drive

Toronto, AMF

Ontario L5P 1B2

www.gtaa.com

Editor-in-Chief:

Lorrie McKee

416.776.3008

[email protected]

Senior Editor:

Jason Ritchie

416.776.5584

[email protected]

Art Director:

Jason Ritchie

Staff Writers:

Elsa Mendes, Rosa Montes

Lee Petrie, Jason Ritchie

Photography:*

Elsa Mendes

*Unless stated otherwise:

Advertising Sales:

[email protected]

Regular issues of Toronto Pearson

Today are produced quarterly.

Toronto Pearson Today is made

available free of charge at Toronto

Pearson International Airport in

Toronto, Ontario, Canada. Mailed

copies of Toronto Pearson Today are

distributed free of charge to

individuals sending a written faxed

request to 416.776.7593 containing

their name, full mailing address,

company and position (if applicable).

This publication can also be found

online at www.GTAA.com.

The personal information collected

is used exclusively for adding

individual names to the Toronto

Pearson Today mailing list. At no

time will this information be shared

with any other party.

To be removed from the mailing list,

fax your intention to the number

referenced above.

Copyright © 2008 Greater Toronto Airports Authority.

All rights reserved. No part of this publication may

be reproduced, stored in a retrieval system, or trans-

mitted, in any form or by any means (photocopying,

electronic, mechanical, recording or otherwise)

without the written permission of the copyright

holder. The GTAA does not necessarily endorse the

products, services or companies that appear in adver-

tisements contained within this publication.

ISSN 1718-0244

THISISSUE

It’s not about the hour, it’sabout the future

The collective voice of millions joinedtogether on March 29 to make a statement

about the need for change to fight global warming.One of those voices was the GTAA and TorontoPearson, the only airport in North America to takepart in this important event.

On the rise

Recently released first quarter results of the GTAA suggest the upcoming summer

travel season and remaining three quarters may be the strongest on record, despite

the highest fuel prices in history.

3

4

Exploring NorthAmerica’s largesteco-industrial park

The GTAA and the Toronto and RegionConservation Authority have the greenlight to proceed with Partners in ProjectGreen, bringing business in the areatogether to reduce waste, shareresources and produce sustainable devel-opment.

3

Global Expertise

Having successfully gonethrough the process ofbuilding and opening a newterminal, the GTAA is nowbeing look to by other

airport authorities for assistance as theybegin the journey of commissioning newfacilities of their own. With work eithercomplete, underway or soon to come inDubai, New York, Winnipeg and others, theGTAA’s consulting service has gone global.

11

Now available in Terminals 1 and 3

12The People@Pearson

Profiling Michael O’Leary,

CARA Airline Solutions

Executive Chef.

15In the Shops

When your sweet tooth goes

on vacation with you, be sure

to stop by the Rocky

Mountain Chocolate Factory

before you depart.

16Art and ExhibitionsWorks by members of theMetal Arts Guild of Canadacome to the Skylight Exhibitsarea in InternationalDepartures, Terminal 1.

18Be Seen at TorontoPearson - photos from ourreaders.

FrequentFlyersRegular features in Toronto Pearson Today

WHAT’S IN

3 Toronto Pearson Today First Quarter 2008

The boundaries have been drawn, the

objectives have been set and Partners

in Project Green is moving forward

toward creating North America’s largest eco-

industrial park.

Encompassing more than 11,000 hectares

of industrial and commercial lands surrounding

Toronto Pearson International Airport, the

GTAA in partnership

with the Toronto and

Region Conservation

Authority (TRCA), will

work with the

surrounding community

and businesses to create the new eco-indus-

trial zone. Through the framework of Partners in

Project Green, businesses in the area will be

able to network and find new opportunities to

reduce waste, share resources and produce

sustainable development.

After holding a stakeholder workshop with

businesses in December 2007, a work plan was

developed. In total, 86 people attended the

workshop, representing 31 businesses and

eight developers in addition to staff from the

GTAA, the Region of Peel, City of Toronto, City

of Brampton, City of Mississauga and the

TRCA.

While still in its early stages, the project

team embarked on a number of initiatives

designed to increase efficiencies and boost

cost savings, including;

• An eco-efficiency

program to provide tech-

nical and financial support

for companies looking to

reduce their energy,

waste and water-use.

• A feasibility study of a collective

heating/power system for businesses in the

area.

• An online database to display the best

environmental management practices

conducted by businesses within the study area

(target launch of March 2008).

• Establishment of a number of industrial

green parking lot demonstration sites.

• Various valleyland planting projects

between companies within the study area

The next phase of the eco-industrial park

will be to develop a steering committee for the

implementation of “Partners in Project Green”

as well as a completed strategic plan, ready for

the second quarter of 2008.

PARTNERS IN PROJECTGREEN EXPLORING NORTH AMERICA’S

LARGEST ECO-INDUSTRIAL PARK

On Saturday, March 29, the GTAA

joined millions of others across the

globe to reduce energy consumption

in support of Earth Hour–-an event created to

deliver a powerful message about the need for

action on global warming. In preparing for Earth

Hour, the GTAA found permanent ways to

reduce its energy use on a daily basis.

The GTAA was a proud and successful

participant in Canada’s first ever Earth Hour. In

fact, Toronto Pearson International Airport was

the only airport in North America to participate

in this landmark event. Through a reduction of

Heating, Ventilation and Air Conditioning

(HVAC) systems and lighting in Terminals 1 and

3, reduced lighting in the Central Utilities Plant,

and the operation of only one of the two LINK

Trains that connect the terminals to offsite

parking, the GTAA met its goal: reducing energy

consumption by approximately 10 per cent,

which equates to about three and a half

megawatts (MW). Typical hourly usage for

Toronto Pearson averages between 30 and 38

MW. The reduction rate was based on

comparing the amount of consumption from 8-

9 p.m. to the amount of consumption during the

same hours the week before (March 22).

“The impact was significant,” said Craig

Rock, GTAA Energy Management Manager,

“and there wasn’t a single complaint from trav-

ellers or tenants, despite darker terminals with

reduced heating.” Rock credits this to good

promotion and awareness of the event across

the airport and across the city. Airport users

were advised of the Earth Hour participation by

way of public address announcements and by a

scrolling message on the LINK Train platforms.

In fact, some participants were so unaffected

that they didn’t want to turn the lights back on

when the hour concluded at 9 p.m.

Not only did Toronto Pearson’s participation

in Earth Hour help impact the strong message

across the globe, but it also led the GTAA to

identify additional ways to reduce energy

consumption on a daily basis. The GTAA’s

participation led to the identification of certain

areas within the terminals where interior

lighting levels can be reduced on a permanent

basis. The GTAA is committed to finding solu-

tions aimed at minimizing its environmental

impact, and will continue to work to this end.

The GTAA was also pleased that industry

partners such as Nav Canada and Cara Airline

Solutions took part, reducing their electrical

consumption where possible as they balanced

safety with operational requirements.

The GTAA would like to thank everyone

who participated in making its first ever Earth

Hour a glowing success. Everyone is encour-

aged to continue thinking green and to continue

thinking of new ways to reduce their carbon

footprint. Remember, it's not about the one

hour, it’s about the future.

For additional information about Earth

Hour, please visit the official websites at

www.earthhour.org or www.wwf.ca/EarthHour

and see the difference you can make on an

ongoing basis.

Cara Airline Solutions was pleased to join

with the GTAA to participate in this very mean-

ingful event.

Cara was able to shed/scale back the

following electrical loads without impacting

their 24/7 food production operation or

employee safety.

• Reduced lighting (lobbies, offices, open

offices, meeting rooms, product

development areas)

• Many office HVAC systems

• Receiving dock lighting

• 50 per cent reduction of lighting in their

cafeteria

• Reduced lighting in infrastructure

departments (boiler room, central

refrigeration plant, maintenance,

storage areas)

Cara stated that they used Earth Hour as a

learning tool to assess what they can do on a

go forward basis to reduce their energy

consumption.

ENERGYCONSERVATIONIT’S NOT ABOUT THE HOUR, IT’S ABOUT THE FUTURE


If the first three months of 2008 are any

sign of what’s to come for the GTAA and

Toronto Pearson, then both are in a posi-

tion for positive returns.

Passenger ActivityFrom January 1 to March 31, the airport

handled 7.9 million passengers, a 6.6 per cent

increase compared to the same period last

year. The biggest jump in terms of passenger

volumes occurred in the international travel

sector, which saw an increase of 12.7 per cent.

Travel between Canada and the U.S. increased

by 4.1 per cent, while domestic travel was

strong, posting a rise of 3.5 per cent over last

year’s figures.

Financial ActivityAlong with more travellers using the

airport, the GTAA says its finances are also in

good shape. For the three-month period that

ended March 31, the GTAA reported total

revenues of $292.1 million. Total operating

expenses were $151.9 million including $35.5

million in ground rent paid to the federal

government. After accounting for debt service

and amortization, the GTAA recorded revenues

under expenses of $26.8 million for the period.

This compares to revenues under expenses of

$29.6 million in the comparable 2007 period.

The GTAA sets its aeronautical rates annu-

ally on a modified cash basis. Accordingly,

certain non-cash items such as amortization

are not included when calculating aeronautical

rates. On this modified cash basis, the GTAA

continues to generate revenues and maintain

adequate liquidity to fund its operating and

capital activities.

Subsequent to the end of the first quarter,

on April 17, 2008, the GTAA issued $500 million

of medium term notes to fund reserve funds,

repay certain indebtedness and to fund capital

expenditures.

The financial results of the GTAA for the

first quarter of 2008 are discussed in more

detail in the Financial Statements of the GTAA

for the three months ended March 31, 2008,

and Management's Discussion and Analysis,

which are available at www.GTAA.com and on

the Canadian Securities Administrators'

website at www.sedar.com.

Airport Service Quality SurveyThe increase in passenger traffic and the

GTAA’s solid financial situation comes on the

heels of an Airports Council International (ACI)

ranking of global airports in terms of overall

customer satisfaction, in which Toronto

Pearson ranked favourably. The latest Airport

Service Quality (ASQ) survey shows a marked

improvement in a range of services considered

most important by travellers using Toronto

Pearson.

Passengers were randomly selected

throughout 2007 to take part in this annual

survey, which is the most comprehensive

source of international airport service bench-

marking information available. Of the 31.5

million passengers that came through the

airport last year, 2,800 were given the chance

to have their say about their experience at

Toronto Pearson. The survey broadly addresses

the entire passenger experience, assessing

approximately 30 criteria on a scale out of five,

with five being the most satisfied and one

being the least satisfied.

Compared to results derived from the 2006

survey, Toronto Pearson’s scores have

increased significantly in both the domestic

and international categories. International

passengers gave the airport an above industry

average score of 3.96. Specific areas that saw

a rise in customer satisfaction included waiting

times at security, availability of washrooms and

ease of making connections. Toronto Pearson’s

highest scores came in the categories of clean-

liness of terminals, availability of washrooms,

helpfulness of airport staff, and ground trans-

portation.

Passengers travelling domestically gave

Toronto Pearson a score of 3.95 on the five-

point scale, which is again above industry

average. In this sector, increases were seen in

the categories of wayfinding, IT&T facilities,

wait times for security inspection, wait times

for check-in and courtesy of airport staff. The

highest levels of satisfaction according to

domestic travellers came in the form of cleanli-

ness of terminals, availability of washrooms,

flight information screens, ground transporta-

tion and an overall feeling of being safe and

secure.

The 2007 ACI ASQ survey analyzed the

perceptions of 192,000 passengers across

approximately 100 airports from North and

South America, Europe, Asia, Africa and the

Middle East.

ON THE RISEDomestic Transborder International All Sectors

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EARLY INDICATION FOR PROMISING ‘O8

First Quarter Passenger Traffic

Often when some people think of taxis,

they think of New York, high prices,

and long waits in traffic, but the

GTAA‘s fleet of 2,500 vehicles are dedicated to

changing that, prompting words such as

“convenience,” “reasonable prices” and

“excellent hospitality” in the minds of weary

travellers anxious to return home.

Available 24 hours a day, 365 days a year,

the airport’s fleet of full-sized luxury vehicles

has ensured that travellers always have a

convenient, reliable and safe way to and from

the airport.

“Only GTAA licensed vehicles can pick-up

from the curb,” said Michael Sinclair, Senior

Manager, Groundside Operations, “With our

own licensed vehicles, we can control every-

thing from the type of car used, to the price of

the fares.”

Under a closed system, registered vehicles

are required to meet specific safety and quality

standards set by the GTAA. For drivers to

qualify, they must demonstrate their knowledge

of the city and the various Toronto landmarks.

With policies such as these, Toronto Pearson is

able to maintain its standard of profession-

alism and courtesy.

Travellers can also expect a few added

benefits when choosing their ride. With the

assurance of guaranteed fares and consistent

rates, the GTAA authorized fleet is both reliable

and easily accessible. Fare prices are predeter-

mined based on time and distance to your

destination within the

GTA and those inter-

ested in upgrading to the

quality and comfort of a

limousine can expect to

pay only a 10 per cent

price difference.

Travellers need not

be concerned with

finding that elusive

parking spot close to the

terminal entrance or

with the expense of

long-term parking.

“We can provide a

service that means a

customer can walk to a

curb and get a ride home at a reasonable cost,”

said Sinclair.

This is in direct contrast to what the

industry calls “scoopers”—unauthorized

drivers who pick-up unsuspecting passengers,

often quoting them one price only to demand

another after the completion of the trip.

These scoopers are just one of the

contentious issues dealt with by the

Consultative Committee for Taxi and

Limousines (CCTL)—a forum created to resolve

industry issues and concerns. With guidance

from the CCTL, the GTAA has made several

progressive steps toward improving the effi-

ciencies of Toronto Pearson’s taxis.

For instance, in high traffic seasons or bad

weather conditions, the GTAA launches the

Peak Period program, which calls in 40 addi-

tional vehicles to increase vehicle availability

and meet high-demand volumes. Also in devel-

opment is a pre-arranged automated system

designed to give passengers the choice to

reserve a taxi with a particular driver.

With these strategies in place, there are

less hassles and more choices—making using

a GTAA licensed taxi or limousine an all-around

convenient way to travel to and from Toronto

Pearson.

BEHIND THE WHEELTAXI AND LIMO DRIVERS - FROM A TO B AND YYZ


Does your flight offer the food selection you want?Bring a delicious Made to Fly meal or snack from one of Toronto

Pearson’s many food outlets aboard your flight.

Choose the food you want.The options are endless. Toronto Pearson offers an array

of restaurants and cafes to satisfy any craving.

Carry-on made easy.Made to Fly meals and snacks are freshly prepared and

packaged just for you to take on your flight.

MMAADDEE TTOO FFLLYY .BBee ssuurree ttoo ggrraabb aa bb ii ttee ffoorr yyoouurr ff ll iigghhtt !!

The Canadian Opera Company (COC)

had some very special performers in

their rendition of Leoš Janáèek’s From

the House of the Dead. The opera, which ran

from February 2 to the 22, included appear-

ances by two Harris Hawks, Fearless and

Figaro.

The hawks are owned by Falcon

Environmental Services (FES) and were flown

onstage by Toronto Manager, Rob Shevalier,

and Vice-President, Carl Millier.

FES is the GTAA’s contracted service

provider wildlife management firm that focus

on reducing the occurrence of problematic

wildlife on airport property. Particularly, FES

uses birds of prey to scare away birds that are

on or near the runways, thereby preventing

them from causing damage to incoming or

outgoing airplane traffic.

When not patrolling the airport, however,

the trained birds are often the objects of admi-

ration as they take part in public education

events as well as the occasional television,

movie and theatre role. In the past, the birds of

prey have appeared on CTV and Global

Television, in the Wesley Snipes film The Bone

Collector and in a performance of Macbeth in

Montreal. This was their first role in an opera

as well as a first for the COC, who had never

before used live animals.

“I had no idea how impressive a production

the opera is. It’s big-time,” said handler/FES

Toronto Manager Rob Shevalier. “The opera

house was so much bigger and more beautiful

than I had imagined. The magnitude of the

performance and the professionalism of every-

body involved were remarkable.”

Shevalier explained that the biggest chal-

lenge was adapting the birds to the stage envi-

ronment. Although they were used to airport

noises, it was important to familiarize them

with the higher decibels of the opera house, as

well as getting them used to having so many

people around them on the stage.

Once familiarized, the hawks

performed fantastically for their

audiences. Especially thrilling was

the flight scene at the end of the

performance when Figaro flew

across the stage to a handler in a

cherry picker off stage.

“There was a huge gasp at the end,” said

Shevalier. “The audience seemed very

impressed with how things were done. I would

love to do it again.”

FES can be visited on the web at

www.falcon.bz.

DOUBLE DUTYFES HAWKS HIT THE STAGE WITH THE CANADIANOPERA COMPANY

Top image - Falcon Environmental Services (FES) Toronto Manager Rob Shevalier with Fearless. Lower image - FES Vice President Carl Miller and Figaro.


With the recent launch of year-round daily code-

share service to Mumbai and Chennai in coop-

eration with Indian carrier Jet Airways, Air

Canada has expanded its network to India from three to four

destinations, and significantly increased access to India

from across Canada.

With the addition of Chennai, Air Canada now serves

four destinations in India on a codeshare basis: Delhi,

Mumbai, Bangalore and Chennai. Air Canada codeshare

services offer customers convenient connection options,

one-stop check-in and seamless baggage transfer to final

destination, on a single ticket.

Air Canada customers travelling to India now benefit

from the choice of the carrier's extensive schedule of non-

stop flights to London Heathrow from Toronto, which

connect in London to Jet Airways operated flights to

Mumbai. In addition, flights from Toronto to Chennai via

Brussels, operated by Jet Airways, are available from Air

Canada on a codeshare basis. Aeroplan members benefit

from mileage accumulation on these Air Canada codeshare

flights.

These new codeshare services offered via London

Heathrow to Mumbai, and Toronto to Chennai via Brussels,

complement Air Canada's daily year-round codeshare serv-

ices to Delhi, Mumbai and Bangalore offered in conjunction

with its Star Alliance partners Lufthansa, via Frankfurt to

Delhi, Mumbai and Bangalore, and SWISS via Zurich to

Delhi and Mumbai.

The sun will be hotter than ever this summer as Air

Canada and Air Canada Vacations offer even more

non-stop flights to popular holiday resort destina-

tions.

With departures from Toronto, the carrier will offer one

new route, Turks & Caicos, and increase the offerings on

other routes to Cuba and St. Lucia.

“Summer vacations, relaxing by the beach and ocean

make wonderful memories, and we are delighted to bring

more opportunities for Canadians to experience summer

under the warmth of the Mexican, Caribbean or Hawaiian

sun,” said Ben Smith, Air Canada's Executive Vice President

and Chief Commercial Officer. “We are offering 65 per cent

more capacity this summer over last, and Air Canada is

growing services to leisure destinations to meet travel

demand.”

Highlights of new and additional summer services to sun

holiday destinations include:

Toronto-Turks and Caicos - Flights depart from Toronto

every Saturday to this new summer destination. All flights

are operated onboard 93-seat Embraer E190 aircraft.

Toronto-Holguin, Cuba - Air Canada flights continue year-

round, departing every Saturday. All flights are operated

onboard 120-seat Airbus A319 aircraft.

Toronto-Varadero, Cuba - Air Canada service has

increased to twice weekly this summer, with flights on

Saturdays and Sundays. All flights are operated onboard

120-seat Airbus A319 aircraft.

Toronto-St. Lucia - Air Canada service will increase to

twice weekly, with flights on Sundays and Mondays, begin-

ning May 4. All flights are operated onboard 120-seat Airbus

A319 aircraft. All routes offer a choice of Executive Class or

Economy service, and feature the carrier's personal enter-

tainment system at every seat.

Customers may purchase Air Canada Vacations' all-

inclusive holiday packages directly through www.aircana-

davacations.com or by contacting travel agents in Canada.

Skyservice Airlines announced

that its seasonal scheduled air

service to Zagreb, Croatia, will

commence May 28.

“Once again the addition of Croatia

to our summer network provides more

opportunities to our partners and offers

exciting vacation experiences for trav-

ellers. These flights represent the most

direct and fastest routing from anywhere

in North America," said Rob Giguere,

President and COO of Skyservice

Airlines.“

“Early online bookings through

www.skyservice.com are a clear indication that Croatia is a

popular choice for travellers seeking a gateway to Eastern

Europe and a new European getaway for Canadians visiting

friends and relatives in the region.”

Skyservice Flight 858 will depart Toronto every Wednesday

at 10:45 p.m. arriving in Zagreb at 3 p.m. The return Flight 859

will depart Zagreb every Thursday at 7 p.m. arriving in Toronto at

12:34 a.m.

Giguere emphasized that Skyservice has operated charter

flights to several points in Europe for more than 10 years and

commenced seasonal scheduled service to Zagreb in 2007. This

scheduled service will complement the existing range of serv-

ices offered by the carrier.

“We will continue to work with our partners in support of

their all-inclusive products that are already in the marketplace,”

he said.

“Additionally, we are looking forward to developing new

relationships with members of the travel industry who focus on

Eastern European travel.”

Operating with Boeing aircraft, the flights to Zagreb will

feature Skyservice's renowned in-flight service, including hot

meals and in-flight entertainment.

Skyservice has also announced that over the summer

months, they will operate scheduled service to Portugal and

Italy.

SUMMERTIMETRAVELS

Although the thought of winter is likely the last thing

on most people’s minds, it’s something that Air

Canada has been thinking about for a while.

The carrier is enhancing service to its major South American

destinations next winter with the introduction of new non-stop

service to Buenos Aires, an exclusive flight to Santiago, and the

introduction of a Boeing 777-300ER for Sao Paulo.

“Air Canada is improving its services to Argentina, Brazil

and Chile in response to continued strength in these markets

during the busy southern hemisphere summer, including the

demand for connections between South America and our global

network through our Toronto hub to Europe and Asia,” said Ben

Smith, Air Canada’s Executive Vice President and Chief

Commercial Officer. “By establishing two separate, non-stop

services for Argentina and Chile and deploying our largest, most

modern aircraft for Brazil, customers will have faster travel

times and better connection opportunities than previously."

Smith also elaborated on the conveniences afforded on the

routes, including lie-flat suites in Executive First and personal

audio and visual entertainment, a power plug and USB port at

every seat.

Starting December 1, 2008, and ending April 1, 2009, Air

Canada will split its current daily Toronto-Santiago-Buenos

Aires flight into two separate flights, each operating five times

a week between Toronto and the cities of Santiago and Buenos

Aires. Also during the period, Air Canada will begin flying a 349-

seat Boeing 777-300ER daily between Toronto and Sao Paulo,

which is currently served with a 211-seat Boeing 767-300ER.

Air Canada flight AC94 will depart Toronto at 11:45 p.m.

every Tuesday, Thursday, Friday, Saturday and Sunday and arrive

in Buenos Aires at 1:05 p.m. the following day. Flight AC95 will

depart Buenos Aires at 9:05 p.m. each Monday, Tuesday,

Thursday, Saturday and Sunday and arrive in Toronto at 6:40

a.m. the following day. The route will be served with a refur-

bished Boeing 767-300ER. This new service will reduce travel

times between Buenos Aires and Toronto and other points in Air

Canada's network by up to 3.5 hours.

Air Canada Flight AC92 will depart Toronto at 11:55 p.m.

every Monday, Tuesday, Thursday, Saturday and Sunday and

arrive in Santiago at 12:30 p.m. the following day. Flight AC93

will depart Santiago at 9:25 p.m. each Monday, Tuesday,

Wednesday, Friday and Sunday and arrive in Toronto at 6:40 a.m.

the following day. The route will be served with a refurbished

Boeing 767-300ER.

Also starting December 1, 2008, Air Canada will upgauge

the aircraft serving Toronto-Sao Paulo to a Boeing 777-300ER

from a Boeing 767-300ER, providing an additional 138 seats a

day. AC90 will depart Toronto daily at 10:10 p.m. and arrive in

Sao Paulo at 10:50 a.m. AC91 will depart Sao Paulo at 10:30

p.m. and arrive in Toronto the following morning at 5:35 a.m. The

flights are timed to connect with onward flights to Europe and

Asia, providing convenient travel times between those conti-

nents and South America. The deployment of a Boeing 777 on

the route will also enable Air Canada to expand cargo services

between Canada and Brazil.

EXPANDED WINTER TRAVEL

RETURNS TO CROATIASKYSERVICE

SOUTH AMERICA

Many flights to South America will be operated using Boeing 777-300ER. Photo courtesy of Air Canada.

OPTIONS FORINDIA


The Honourable Lawrence Cannon, Minister of

Transport, Infrastructure and Communities, recently

announced the designation of WestJet to operate

scheduled international air services between Canada and

Barbados.

“I am pleased that WestJet's designation will provide

additional airline choices for Canadians travelling between

Canada and Barbados," said Minister Cannon. “This increase

in scheduled air services is a great example of growth in the

airline industry.”

Under the provisions of Canada's international air trans-

portation policy, all Canadian air carriers may apply to the

Minister for designation to operate scheduled international

air services. This latest designation was made possible by

the bilateral air transport agreement recently concluded

between Canada and Barbados.

Passengers scheduled to travel on US Airways or those

coming to Toronto Pearson to pick up a US Airways

passenger are reminded that the airline has relocated

to Terminal 1.

US Airways moved all its operations from Terminal 3 to

Terminal 1 to join its Star Alliance partners. Star Alliance is the

largest airline network in the world, offering 17,000 daily flights

and serving more than 900 destinations in 160 countries.

With their new home in Terminal 1, US Airways passengers

will benefit from reduced transfer times when connecting

between flights operated by Star Alliance partners, as well as

easy access to the numerous other airlines operating out of

Terminal 1.

The primary check-in counters for US Airways will be on the

Departures Level at Aisle H, next to the U.S. Customs and Border

Patrol entry point. Flight information display screens located

throughout the Departures Level will provide passengers with

exact check-in counter locations.

US Airways is the fifth largest domestic airline in the United

States, employing more than 36,000 aviation professionals

worldwide. US Airways, US Airways Shuttle and US Airways

Express operate approximately 3,700 flights per day and serve

more than 230 communities in the U.S., Canada, Europe, the

Caribbean and Latin America.

WESTJET TOBARBADOS:APPROVEDUS AIRWAYS NOW AT TERMINAL 1

MOVING HOMES

From May to October of this year, the GTAA Facilities

department undertook an ambitious energy savings

project that has also resulted in exceptional financial

savings at Toronto Pearson.

The fixtures used for centreline and touchdown lights that

provide visual guidance for pilots using Runway 06L-24R,

located on the airport’s south end, were in need of replacement

because of normal wear. The last electrical upgrade was

performed in 1986, and an asphalt overlay was completed in

1996. It was determined that not only would the fixtures need to

be replaced, but also the lights themselves, regardless of their

condition.

The lighting and cabling were more than 20 years old and

had ongoing electrical problems, hence frequent maintenance

and repair work was required. These fixtures were, therefore,

deemed inefficient and in the long run would cost more to main-

tain and operate.

Under the guidance of Mounir Moughabghab, General

Manager, Airside Development Projects, Balraj Parmar, Airside

Development Project Manager, initiated the process to change

the 180 touchdown and 192 centreline lights on Runway

06L/24R from 200 watt (W) lights to 48 W and 96 W lights

respectively. The switch to 48 W lights yielded a total savings of

27,360 W. Converting 192 centreline lights to 96 W bulbs

resulted in a total savings of 19,968 W. Additionally, 85 high-

speed turnoff fixtures were replaced with 48W lights, leading to

another 12,920 W savings. This switch created no reduction in

operational efficiency.

The financial savings associated with these upgrades is

difficult to establish. Factors such as weather and other opera-

tional issues dictate which lights are in use and when, although

given the energy savings from replacing the bulbs is in excess of

60,000 W, the financial savings are expected to be significant.

The most valuable savings from a cost perspective, however,

came from an idea brought to the

table by Balraj. The approach to

24R is considered compliant to

CAT I operations, meaning this

would be the runway most often

used during ideal weather condi-

tions.

The lighting system installed

for this runway includes touch-

down lights, a feature only

required for CAT II and CAT III

runways. Under the initially

proposed design, these lights

would be replaced with new

fixtures. Balraj suggested

removing the lights completely

and not replacing them as they

were not needed for a CAT I

runway operation.

After presenting the idea to

GTAA Airside Operations and

proving that there would be no

operational impact, approval was

granted. Total savings: $1.28

million.

As this project proves, going

‘green’ doesn’t need to cost a lot.

In fact, the savings were realized

immediately. The GTAA is

committed to operating a sustain-

able operation from both a finan-

cial and environmental point of

view with a focus on the long-term

rewards for both.

ON OUR RUNWAYSBRIGHT IDEAS

Balraj Parmar, Airside Development Project Manager, on Runway 06L/24R


The GTAA is committed to the belief that the needs of the traveller always come first. With that, we would like to hear about your experience while using Toronto Pearson

International Airport. Please send all compliments, complaints, comments, suggestions and questions to [email protected], or call us at (416) 776-9892.

THE DIFFERENCE IS YOUCUSTOMER SERVICE

In a rush to catch their flight, people often lose or simply

forget their belongings at the airport. Many times, the

items are brought to the lost and found section of the

terminals and in time are reunited with their rightful owners.

However, on occasion, tracking down the owners is an

extremely difficult task, even if the lost article comes with iden-

tification.

During a recent review of lost and found items deposited in

high security storage, James Bertram, GTAA Director, Public

Safety, discovered a money belt with accompanying three-year

old documentation. After numerous attempts at contacting the

owners, they could not be successfully located. Upon opening up

the item and finding several pieces of identification from the

owners in Brazil and an accompanying quantity of cash

exceeding US$1,000, Mr. Bertram was sure that he could put his

policing experience to work to determine where the owners

were.

Mr. Bertram handed the package over to his staff and asked

them to find time apart from their current duties and, for the

sake of customer service and peace of mind, take another stab

at locating the Brazilians and returning their property. Although

a visit to the Brazilian Consulate in downtown Toronto proved

fruitless, they were eventually located through a credit card

number and a bank name in Brazil.

No better ending to the story could be written, other than

quoting an excerpt from the owners, Rubiana and Felipe Pinto,

in their final correspondence with the GTAA:

“We would like to inform you that the…money…has been

credited (to) our bank account. We want…once again, (to) thank

you for your interest in helping us…We can't put in words how

thankful we feel to you and your company. We hadn't said

anything before but I am expecting a baby and this money comes

at the right time, when we really needed it the most. Thank you

once more, and may God send you back all sorts of blessings.”

GTAA Security Response and Patrol Officer Wayne

Finkle, received a letter on March 25 from Captain Stu

Kellock, JTFC - J9, Casualty Repatriation Officer,

commending a range of airport agencies on the recent handling

of the repatriation of a fallen Canadian soldier. On Sunday,

March 16 , Sergeant Jason Boyes of the 2nd Battalion, Princess

Patricia's Canadian Light Infantry based in Shilo, Manitoba, was

killed while on foot patrol in the volatile Panjwai district south-

west of Kandahar City, Afghanistan. His body was transported

back to Canada through Toronto Pearson.

Wayne - Can't thank you enough... yet again for all your help

and the wonderful tribute paid to Sgt. Boyes by Air Canada,

GTAA, Peel Police and the Fire/Emergency Crews... very

touching and very much important for members of the Canadian

forces to see that the public truly support them.

The message they send by their actions, being on the

bridges or the tarmac is carried loud and clear back to the

forward operating bases by the escort officers for the fallen.

They take tremendous solace in the fact that should they fall

they will be looked after with the pride and dignity that they so

richly deserve.

You and your staff are an integral part of a now iconic

Canadian tradition - the repatriation of a Canadian Soldier.

Please express our deepest appreciation to all that you

know are involved. Best regards to you all.

The following letter was sent by Mrs. Diane

Letourneau after an experience her daughter had

while travelling through Toronto Pearson during the

holiday season at the end of 2007. What could have been a

very unpleasant situation for Mrs. Letourneau’s daughter

was transformed into a happy ending.

Please allow me to compliment your staff - I spoke with

either one or two women who answered the phone at

Terminal 1: (416) 247-7678 today (Sat, 22 Dec between 8-9

p.m.) regarding my 18-year old daughter being stranded at

Pearson.

These two women (or could it have been the same one?)

were so nice and called the Air Canada desk (Flight 622,

Gate 126) on my behalf to notify them that Allison was not a

no-show but trying desperately to rush out of customs.

In my panic mode to get Allison on that AC flight I just

hope I said "thank you"and I know for sure I didn't say "Merry

Christmas" which I would have liked to. I tried to call back an

hour later but it was busy and I couldn't hold.

I realize this time of year must be "hell" for airport staff

and I was just so impressed how I was helped as much as

possible and for your staff being so polite. She got on the

flight!...We very much appreciate your time and patience!

Thanks again!

On April 1, Ms. Ede of Colorado, USA, was scheduled

to travel with her feline from Toronto on a flight

bound for Denver. Shortly before departure, her cat

escaped from its kennel. Worried about her beloved animal,

Ms. Ede rearranged her itinerary and booked a later flight

with Air Canada. The following letter was received by GTAA

Customer Service from Mitchell Dobbie of United Airlines

Operations.

Thank you very much on behalf of United Airlines for

your efforts (Sharon Moss & Greg Devitt [both GTAA])

yesterday in retrieving United Airlines customer Ms. Carol

Ann Moore Edes’ cat yesterday.

Ms. Ede was very complimentary yesterday of

everyone’s empathy and efforts in returning her cat

unharmed. It was a very happy reunion when it was all said

and done.

SAFE RETURN

HOLIDAYTRAVEL MADE EASIER

LOST AND OFTEN FOUND

Every passenger using Toronto Pearson can rely upon

receiving quality customer service. As the primary

gateway into the region and the fact that more than 31

million people travel in or out of the airport every year, it’s a

frequent occurrence to see recognizable public figures, and they

appreciate good service as much as everyone else does.

A letter was received by GTAA President Lloyd McCoomb

toward the end of March. Addressed from Lieutenant-Colonel

Eric Volstad, 412 Squadron, it offers thanks to the GTAA and

others involved in the operation of Toronto Pearson for facili-

tating the effective transport of Prime Minister Stephen Harper.

Do you know an employee that deserves to get noticed for going that extra mile when it comes to customer service? If you do, we’d like to share your story with other Toronto Pearson Today

readers. Please send a summary of the event(s) to [email protected]

TRIBUTE TO FALLEN SOLDIERS

PM’S STAFFSEND THANKS TO PEARSON


In partnership with the Medtronic Foundation, the GTAA

launched its new Heart Cart program at Toronto Pearson

International Airport on April 9, 2008. The program is the

largest public access defibrillation program of its kind in Canada

and is designed to provide public awareness regarding the use

of Automated External Defibrillators (AEDs) in the airport

community.

The Medtronic Foundation has partnered with more than

150 communities and organizations around the world to promote

the benefits of early defibrillation and public access to defibril-

lators. Toronto Pearson joins other airports — including

Minneapolis-St. Paul, Dallas-Fort Worth and London Heathrow

— who also participate in the Medtronic Heart Cart program.

Every year in Canada, approximately 40,000 people die from

Sudden Cardiac Arrest (SCA) — that's more than 110 people per

day across the country. It can strike anyone, anywhere, anytime.

SCA occurs when the heart suddenly and unexpectedly stops

beating and blood stops flowing to the brain and other vital

organs. This can be a frightening experience for the victim as

well as for those who are around as it happens. The best chance

of survival comes from early defibrillation. Every passing minute

after SCA occurs decreases the chances of successful heart

defibrillation by seven to 10 per cent.

It is because of these startling statistics that more than 190

defibrillators can be found at various locations throughout

Toronto Pearson. These machines save lives. The GTAA is

making every effort to instruct as many people as possible how

to use a defibrillator, in the event that the need to use a defib-

rillator should arise.

"More than 31 million passengers travel through Toronto

Pearson each year, and we are pleased to be able to offer this

educational opportunity that might allow them to one day save

a life," said Lloyd McCoomb, President and CEO of the GTAA.

"These machines provide a valuable service to someone

suffering from cardiac arrest, giving

them a much greater chance of

survival. The more people that know

how to use them properly, the

better."

Anyone can save a life.

Defibrillators are safe, easy to use,

and can be handled effectively by

trained medical and non-medical

personnel. The Heart Cart program is

designed to educate everyone on the

simplicity of its use, generating a

level of comfort for the user when

and if they are ever placed in a situ-

ation where a defibrillator may save

someone's life.

The cart, which will be moved

around to different locations, will be

staffed by GTAA Emergency Services

personnel. Training is available to

the travelling public and airport

employees on both the use of defib-

rillators and the basics of cardiopul-

monary resuscitation (CPR). All Heart

Cart instructors are certified through

the Ontario Heart and Stroke

Foundation.

Anyone travelling through

Toronto Pearson is encouraged to

stop and give a few minutes of their

time. If you ever have to put a defib-

rillator into practice, you'll be glad

you did.

FOR HEART HEALTH

Toronto Pearson is taking on a new look

as HSBC Bank Canada, the GTAA and

Clear Channel Outdoor unveil one of

the world’s most extensive airport branding

campaigns.

The agreement between the three compa-

nies gave the bank branding rights for the exte-

rior and interior surfaces of 86 gates and 91 jet

bridges located at both Terminal 1 and 3 at

Toronto Pearson.

“We are extremely pleased that HSBC has

chosen Toronto Pearson to be a part of this

innovative program. The GTAA is committed to

increasing non-aeronautical revenues and this

initiative will generate significant income for

the GTAA,” said Lloyd McCoomb, President and

CEO of the GTAA.

Toronto Pearson joins a select list of

airports around the world where HSBC has

chosen to hold bridge-branding rights, including

Heathrow (London), JFK International (New

York) and Narita International (Tokyo).

“As Canada’s leading international bank,

we are very excited to be able to reach out to

the millions of travellers who use this impor-

tant international transportation gateway,”

said Lindsay Gordon, President and CEO, HSBC

Bank Canada. “This new airport branding initia-

tive will help us create awareness of what a

truly ‘locally relevant’ yet ‘globally capable’

bank can do. At HSBC, we combine our global

reach with local knowledge to meet the needs

of different customers around the world.”

The President of Clear Channel Outdoor

Canada, John Jory, says that in his 25 years of

involvement with airport advertising, this was

by far the most comprehensive campaign. “The

HSBC program at Toronto Pearson is a prime

example of advertisers making long-term

capital intensive commitments to outdoor

media in Canada, comparable with leading

outdoor campaigns world-wide. We’re

delighted to have this branding opportunity

become a reality.”

Planning for this five-year program began

in June 2007 and installation will be complete

in the summer of 2008.

BRANDING THE AIRPORT

CHARGING AHEAD

GTAA AND HSBC REACH AGREEMENT


GLOBAL EXPERTISEN

early eight years of planning and

construction culminated with the

opening of Terminal 1 in 2004. But

long before the first passenger ever experi-

enced the conveniences afforded by the

building or the eclectic selection available at

the many retail shops, or even before they

marvelled at the aesthetic attributes awaiting

them at every turn, the planning for the activa-

tion of Terminal 1 was well underway.

From running extensive trials with thou-

sands of volunteers to assess the effectiveness

of passenger flows to loading up the baggage

system to maximum capacity to ensure relia-

bility, the GTAA’s Facility Activation Team left

no stone unturned so that opening day would

be one to remember for all the right reasons.

Suffice to say, the opening of Terminal 1

was nearly flawless. Systems worked as they

were supposed to and passengers found their

way to and from gates. By all accounts, it was

a success. But with today’s Terminal 1 fully

activated and operational, the Facility

Activation group have moved on to a new chal-

lenge.

A goal of the GTAA is to effectively manage

the costs associated with running an airport on

the scale of Toronto Pearson. In that vain, the

GTAA has implemented a new source of

revenue to control costs and make the airport

more competitive. Aside from being in the busi-

ness of operating a world class airport, the

GTAA has begun a consultancy service to share

the knowledge it has gained through the

rebuilding and operating of an international

airport without ever shutting down for a day.

Headed up by Steve Silverhart, GTAA

General Manager, Consulting Services, a team

of seasoned airport professionals have been

involved in providing advice to other airports

that have terminal openings planned for the

near future.

Among the first to benefit from the wealth

of collective experience brought to the table

was the Dubai Department of Civil Aviation in

the desert oasis of Dubai, as they near opening

day of their 10.5 million square foot Terminal

3/Concourse 2 project. Over the course of the

project, the GTAA has had four staff members

engaged full time in Dubai and Silverhart has

attended on occasion.

The growth of Dubai is reflected in the

increase of passenger traffic. Over the last ten

years, passenger throughput increased by 125

per cent, going from 4.3 million in 1988 to 9.7

million in 1998. Dubai International Airport was

ranked as the second fastest growing airport in

the world according to Airports Council

International (ACI) traffic statistics for 2002.

According to projections, 60 million passengers

are expected by 2010, hence the need for

expansion to accommodate future demand,

similar to the situation here in Toronto.

The new expansion program includes

construction of Terminal 3, Concourse 2 and

ultimately Concourse 3, all dedicated for

Emirates airline and a Mega Cargo Terminal.

The extent of the GTAA’s consultancy contract

included work associated with Terminal 3 and

Concourse 2. Silverhart says that he is looking

forward to the opportunity to be involved with

Concourse 3 should the chance present itself.

When complete, Dubai International Airport

will have the capacity to handle close to 70

million passengers per year. Silverhart says he

anticipates that based on forecasts the airport

will exceed 32 million passengers by the end of

this year.

The unique feature associated with Dubai’s

Terminal 3 is that a significant portion of the

facility was built underground. Of the seven

levels, only three are visible above ground. The

terminal also boasts multiple first class

lounges and dedicated counters, restaurants,

180 check-in counters and 2,600 underground

parking spaces.

As a part of the Dubai Commissioning and

Activation team, the GTAA Consulting group

has been working as a sub-contractor to Arup,

a global design and engineering firm. The trials

program that is being devel-

oped with GTAA input is

a component of the

Operational Readiness

Airport Transition (ORAT) service provided by

Arup. ORAT is based in large part on the

successful Testing Commissioning Acceptance

and Turnover (TCAT) and trials program utilized

during the activation of Terminal 1 at Toronto

Pearson, which included a variety of elements,

from plans of operations to trial scripting and

coordination of related logistics. As of the end

of the first quarter of 2008, the GTAA’s involve-

ment with this project has wound down and the

terminal is slated to open this fall.

In addition to having its hand in the

opening of the facility in Dubai, Silverhart’s

group were successful in a joint bid put forth by

the GTAA with Arup for consulting services

associated with the redevelopment program

taking place at John F. Kennedy Airport (JFK) in

New York. Construction has begun on JetBlue

Airways' new Terminal 5, which will incorpo-

rate the historic landmark TWA FlightCenter

terminal, closed after TWA’s demise in 2001.

Jet Blue is JFK’s largest operator, handling 11.5

million passengers annually. Arup has taken on

the engineering consulting portion of the

contract whereas the GTAA is focused on acti-

vation of the 25 gate, $750 million facility.

“As with the other airports we’ve done work in,

JFK is right up there in terms of passenger

volume,” says Silverhart. “In 2006, the

airport handled 42.6 million passengers, so

these are very large projects we’ve gotten

ourselves into, and a real testament to what

airport operators around the globe think about

the expertise we can bring to the table.”

Silverhart and his team have reason to be

pleased once again as they just recently

announced the GTAA’s future involvement with

the Winnipeg Airports Authority as they

embark on an airport development program of

their own at Winnipeg James Armstrong

Richardson International Airport. Part of the

project includes a 51,000 m² terminal facility,

slated for opening in 2010.

The team will be working under a contract

with Marshall Macklin Monaghan (MMM) and

are committed to providing services similar to

that which were offered at other airport—

trials, testing and commissioning. Look for

more details about the scope of work

happening in Winnipeg in future editions of

Toronto Pearson Today.

For more information on the consulting

services offered, please contact

[email protected] or (416) 776-

5506.

GTAA CONSULTANCY SERVICE SOUGHTAROUND THE WORLD

JetBlue Airways’ Terminal 5 at JFK - rendering courtesy of JetBlue


While it may be hard to believe that

airline food is still served on Royal

Doulton China or that passengers

are eating Surf and Turf, Chicken Cordon Bleu,

or Fillet Mignon at no extra charge, it is nice to

know that this style of airplane food still exists,

especially for those travelling business or first

class.

This may be surprising, especially these

days when airlines are preoccupied with fuel or

landing costs, but rest assured the care that’s

taken in every step of the food production

process remains true. In Canada, Cara Airline

Solutions (CAS) is the leading provider of

catering and logistics services to the airline and

rail travel industry. Cara’s Airport Services

Division operates ten flight kitchens across

Canada, including a Kosher-certified production

facility and a state-of-the-art 269,000 square

foot kitchen at Toronto Pearson.

Today, Michael O’Leary, Executive Chef/

Product Development, finds himself travelling

through unchartered waters. Uncertain of what

the day will hold, but always with a smile on

his face, Michael begins to describe the idio-

syncrasies of being the Executive Chef for

CAS.

Though most of the action that takes place

at the Toronto location in the early morning

hours, you will never find Michael resting on

his laurels. Along with two other chefs, David

Tushingham and Russell Styles, Michael is in

charge of menu development for the 23 airlines

that arrive and depart at Toronto Pearson. With

more than 21 years experience in the culinary

field, and a resume to envy, Michael is very

well learned in the art that is airline food.

Michael started at Cara Foods in 1986,

back when Wardair was one of the most promi-

nent Canadian airlines. He became a Certified

Chef Cuisine after receiving culinary training at

Algonquin College in Ottawa and at the

Culinary Institute of America, experiences that

made him an executive chef at the Boulevard

Club in Toronto. He transitioned to airline

catering at a time when airlines were seeking

outside catering solutions to meet their

increasing needs. Michael acknowledges that

in the past 21 years, the airline catering busi-

ness has changed: “Food is becoming more

international. The customer is demanding not

just quality, but also variety as they are recog-

nizing food not by what it is, but by brand.

Therefore, developing food that will satisfy

everyone is a challenge in itself, ” says

Michael.

The process by which Michael and his dedi-

cated staff of 13 develop airline menus is a

complex one. It all begins with the airline’s

request to have their menu updated or it is

suggested by his staff. This request could be in

part due to seasonal menu changes or to

changes in airline requirements such as plate

or portion size. Regardless of the changes that

an airline wants to make, the entire year’s

menu will be presented to the airline at once.

Michael and his staff must, therefore, develop

numerous choices, but he must be careful not

to provide too many or the airline personnel

could miss out on one of the better options.

From beginning to end, the development

process relies heavily on a solid team effort

because of the different requirements that

exist in food preparation. Three chefs, Michael

included, begin by brainstorming ideas, keeping

in mind the needs and wants of their client.

They then put together a grocery list, and begin

their “cook and talk” practise whereby all three

chefs comment, critique and recommend

options for making the food better.

Airline food produced by CAS must adhere

to many standards. Firstly, the meal must be

healthy and nutritious. It is never frozen as it is

made the same day that it’s consumed.

Canadian passengers will be glad to know that

all airline food prepared by CAS is free of trans

fats, free of MSG, and most of the ingredients

purchased are from local Ontario farmers. CAS

is also conscious of existing food allergies;

therefore, they make available a list of aller-

gens to the airlines as needed. Secondly, the

development team must keep in mind the

portion size, the portion weight and the portion

plate placement as each airline has their own

style of dishes and cutlery. If this wasn’t

enough, the team must also take into account

the budget provided by the airline, and of

course, the availability of the ingredients that

are needed to make each dish.

Once the new menu is approved by the

airline, Michael only has three months to make

sure the food is prepared according to the

preset specifications, loaded onto the aircraft,

and have it ready for consumption by the

passenger. All the attributes that were part of

the approval must be duplicated when the food

is being prepared. To ensure this happens,

Michael photographs a sample which will be

used by all personnel as a guide to assemble

the food. Everyone from CAS employees to

airline personnel must follow this guide to

properly plate the food in the air and on the

ground. Just the same, Michael needs to

prepare a deviation guide: guidelines by which

personnel are allowed to substitute ingredients

in case they run out of the original ones. The

deviations are kept to a minimum to retain the

taste and look of the dish.

Since every single airline has their own

equipment, such as utensils, napkins, dishes

and glassware, extra attention must be given

when putting together food trays to support the

different equipment with its corresponding

airline menu. Time is also something to keep in

mind because it will determine the type of food

that will be loaded on board. All these logistical

aspects must be precisely followed so that

everything runs smoothly.

When discussing the challenges that exist

in the industry, Michael comments, “There’s

never a moment in the day when you are not

presented with a challenge. The entire menu

developing process is challenging.” Michael

describes it as a “target that is always

moving.” Michael says that one of his single

most challenging parts of the job is the need to

stay ahead of the game. The customer’s taste is

always changing and therefore, providing

choices becomes a priority. At the same time,

the customer is becoming brand savvy, and in

order to fulfill this desire, CAS provides their

customers with a Buy on Board program where

the customer can purchase foods in the theme

of Cara owned restaurants such as Swiss

Chalet. They are currently working on inte-

grating Quiznos into this program.

Because of the 23 airlines that make

Toronto Pearson their home, Michael and his

team are each in charge of different airlines. In

Michael’s case, he works with British Airways,

Air Transat and Via Rail on their Via 1 – First

Class run. In addition to these duties, he also

had the opportunity to cater the Air France

Concorde, and has prepared menus for Queen

Elizabeth and Tony Blair when they visited

Canada. He’s also had the unique opportunity to

participate in the Chef on Board program organ-

ized by British Airways, where Michael used

the opportunity to not only observe the

customer’s reaction to the meals, but also to

train the onboard staff on retherming and

plating.

When asked what the future holds,

Michael is very optimistic and fervent: “I look

forward to the next 21 years, just how exciting

it will be. I cannot wait to see that A380 come

into Toronto and to think of what it is going to

take to keep up with the catering for that

flight.” At the same time, Michael is aware of

the changes in food trends, not just airline food,

but also within the culinary industry. For

instance, people are becoming more health

conscious, and this is reflected in the recent

update of Canada’s Food Guide. Therefore,

Michael feels that it is important that food

should justify these changes. He experienced

this first hand when Air Transat staff demanded

healthy menus for all their flights, something

that would not have happened in the past.

When the work day is done, this Nestle

Silver Award Winner of Culinary Excellence still

enjoys cooking at home. Michael, an outdoor

loving, self-proclaimed accomplished golfer,

anticipates that over 12 million meals will be

prepared at CAS Toronto this year alone.

MICHAEL O’LEARYEXECUTIVE CHEF, CARA AIRLINE SOLUTIONS

Going behind the scenes with the people that make the airport work.PEARSONPEOPLEat


Studies have shown that approximately

65,000 vehicle trips are made every

day to Toronto Pearson International

Airport. The GTAA is committed to improving

the public transit offering to make getting to

and from the airport as easy and environmen-

tally friendly as possible.

As a key regional inter-modal hub, it is crit-

ical for Toronto Pearson to be accessible by a

range of public transit options. Busses oper-

ated by the Toronto Transit Commission (TTC),

Mississauga Transit and GO Transit provide

frequent and regular service for travellers and

employees alike.

TToorroonnttoo TTrraannssiitt CCoommmmiissssiioonnOffering service to Toronto Pearson 24

hours a day, seven days a week, the TTC has

four routes to the airport. All these routes make

stops at both Terminal 1 (Ground Level) and

Terminal 3 (Arrivals Level). They also stop at

Jetliner Drive to provide convenient access to

businesses and hotels along Airport Road.

The 192 Airport Rocket is an express

service that connects Toronto Pearson to

Kipling Station on the Bloor-Danforth Subway.

A one-way trip with a regular fare can take as

little as 20 minutes. Busses run from about 5:30

a.m. to 2 a.m., as often as every nine minutes.

Low-floor accessible busses are used on the

route, and convenient elevators are available

at Kipling Station, connecting the subway train

platform with the bus platform. Overnight,

between about 2:30 and 5 a.m., service to the

airport is provided by the 300 Bloor-Danforth

route, which connects Toronto Pearson with

Bloor Street and Danforth Avenue.

The 58A Malton bus, travelling along

Lawrence Avenue and Dixon Road from

Lawrence West Station on the Spadina

Subway, also serves Toronto Pearson. For

overnight service, the TTC offers the 307

Eglinton West bus to the terminals, running

from Yonge Street and Eglinton Avenue.

For more information about routes, sched-

ules and accessibility, contact the TTC at (416)

393-4636 or visit their website at

http://www.toronto.ca/ttc/service_to_airport.

htm.

GO TransitWith their distinctive green and white

coloured vehicles, GO Transit provides service

to Toronto Pearson, making stops on the

Ground Level of Terminal 1.

The eastbound GO bus destinations include

the Yorkdale Shopping Centre and York Mills

subway stations. The westbound GO bus takes

passengers to central stops in Bramalea and

Brampton.

GO Transit integrates with other transit

systems and operates routes that provide

access to a number of post-secondary institu-

tions in the GTA.

GO Transit has increased the number of

airport connections. A weekday and weekend

express bus service will be provided between

Mississauga’s Square One, Toronto Pearson

and Richmond Hill Centre (next to Langstaff GO

Station). The new Square One connection has a

bus link every half hour, and the Richmond Hill

Centre will get hourly bus service.

For schedule and fare information, call

(416) 869-3200 or 1-888-GET ON GO (438-6646)

or visit their website at www.gotransit.com.

Mississauga TransitMississauga Transit’s Bus 7 stops at

Toronto Pearson’s Terminal 1 (Ground Level).

The route includes stops at Square One

Shopping Centre and Westwood Mall in

Malton.

For more information, call the Mississauga

Transit Information Line at (905) 615-4636 or

visit their website at http://www.missis-

sauga.ca/portal/residents/publictransit.

Despite the range of transit options that

serve the terminals, studies also indicate that

an estimated 58 per cent of people access the

airport by private vehicles, while only one per

cent use public transit.

Improved transit links to Toronto Pearson

will help thousands of travellers and

employees access the airport and continue to

connect the region’s communities and busi-

nesses to the world. To this end, the GTAA

continues to work with neighbouring munici-

palities and transit agencies to enhance transit

service at Toronto Pearson.

The GTAA also supports a train service

linking the airport to downtown Toronto. A

project that would see enhanced GO Transit

service and a privately funded direct train

connecting Toronto Pearson to Union Station is

waiting to be moved into a provincial environ-

mental assessment. In combination with other

announced transit investments, this new

service would ease traffic congestion and

better connect the airport with communities

across the GTA.

For further route, schedule and accessi-

bility information, kindly contact the transit

providers directly at the numbers and websites

provided.

THE MANY ROUTESTHAT SERVEPEARSON

PUBLIC TRANSIT


Chocolate lovers unite! From liquid to

solid, sprinkled with nuts or even

covered in fruit, Rocky Mountain

Chocolate Factory (RMCF) brings the finest

sweets to you for your long journey or return

home.

Clearly, chocolates have come a long way

from its original cacao bean form. They have

even slid into popular culture and are included

in song lyrics, movie titles and are a perfect gift

for any holiday. Some even believe that they

make up their own food groups: Milk chocolate,

dark chocolate, white chocolate and chocolate

truffles. No matter how you like to have them,

chocolates are here to stay. RMCF is one

company that has found a way to keep us all

happily addicted to this delectable sweet.

In 1988, RMCF was introduced to Canada

by Brian and Tammi Kerzner. Fortunately for all

chocolate lovers, the Kerzners identified a void

in the Canadian market for fine quality choco-

lates. They started operations in the western

town of Durango, Colorado, from where it

became a global retail operator. The first

Canadian store opened in Whistler, BC, a store

that still stands today. With time, RMCF

acquired other locations throughout Canada

and today they operate 40 stores nationally.

Although RMCF Canada is a licensee of the

US RMCF, there are plenty of differences to

make the Canada brand unique. For example,

the products that they carry, as well as the way

that these products are produced and

presented is different from their U.S. counter-

part. Additionally, the look and feel of the

stores sets them apart from those south of the

border.

The product variety that RMCF has is

enough to make your mouth water. roduct

development at the company is driven by

employees at all levels. Mr. Abu Salleh,

Internal Operations Manager, says, “All

employees are encouraged to participate in the

product development process: from store level

employees to head office employees. It is great

to see just how much our employees enjoy

brainstorming and experimenting with ingredi-

ents when inventing new products.”

RMCF employees are very creative. As they

come up with ideas, they are recommended to

head office where they are researched and

developed. One of their best sellers, the

Chocolate Bomb, is a product that was brought

to life by an RMCF employee. The Bomb

consists of a soft flavoured chocolate middle

wrapped in caramel and dipped in chocolate.

Chocolate Bombs are

available in a variety

of flavours including

espresso, eggnog and

cheesecake, among

many others...Yum!

Customers will be

happy to know that

their products are

handmade at the store

level or made at their

Burnaby, BC. location

which houses not only

their factory and pack-

aging plant, but also

their head office for

more intense training.

Employees at the

store level are all

trained in the art of

chocolate making.

They undergo a

detailed education

process, some even travel to their Burnaby

head office. As every single product must

follow the high standards of RMCF, it is impor-

tant that all employees receive consistent

training for proper chocolate production.

RMCF products are endless, which makes

choosing between them a difficult task. They

are divided into two categories: Kettle Products

and Chocolate Case Products. Their Kettle

Products, which are made fresh daily at each

RMCF location, consist of Rocky Pop (caramel

popcorn covered with nuts) which at Toronto

Pearson is one of their best sellers. They also

carry a wide variety of brittles and caramel

apples that are available plain or covered with

chopped nuts, chocolate chips and Smarties. If

you think you can tolerate even more of this

delectable product, take a sample of their

Monster Apples which weigh 2-3 lbs each, all

covered with the same yummy ingredients as

their regular apples. They also carry fudge and

Rocky Seafoam (a sponge toffee), two of the

many products that are made in-store, right in

front of your eyes.

Their chocolate

case products are just

as enticing as their

kettle products.

Approximately 50 per

cent of their chocolate

products are made in-

store, and those that

are not are ordered

from their factory in

BC. Clusters, another

favourite, is described

as a “palm sized party

of milk, white or dark

chocolate mixed with

roasted nuts or candy.”

They also carry

Creams, Barks,

Moguls, Truffles and

Bombs: all of which

will satisfy all of your

chocolate fantasies.

Stepping inside a RMCF store puts you in

the middle of your own Willy Wonka reality.

With copper pots that overflow with creamy

chocolate, sweet aromas that make your mouth

water, tasty samples that make you want more

and employees that guide you through your

own chocolate journey, RMCF has created an

ideal chocolate covered experience. Currently

located on Level 2 of Terminal 1 (post security),

RMCF brings passengers their products and

services meant to delight one and all.

The idea for expanding to airport locations

came from Brian and Tammi Kerzner. By

opening stores in areas concentrated with

tourists, RMCF would be host to a diverse

customer base different than the customers

they encounter every day at their mall and

other retail locations. At the same time, stores

in tourist areas would bring in people from

different countries, all of which could take the

RMCF name abroad.

Their current Toronto Pearson location has

experienced tremendous success. They are

noticing customer loyalty, so much so that

some international customers, who use Toronto

Pearson as a gateway, purchase or order prod-

ucts and have them delivered to their final

destination or to their home.

Having such a diverse and loyal customer

base can also be a challenge. “We would love

to carry every single product that we make at

every one of our stores, however, this would be

a difficult task. We must therefore identify the

needs of our customers and allocate those

products to that particular store,” comments

Mr. Salleh.

Victoria Spencer, Franchise Representative

at their Toronto Pearson location, notes, “Even

though we may have long line ups, we process

people very quickly and efficiently, so much so

that we can even custom package their prod-

ucts as they want just in time to catch their

flight. We really want to make every single

customer’s visit into our store a special one.”

RMCF is always looking towards the future.

They continue to open locations throughout

Canada. If you haven’t visited one of their loca-

tions, you are missing out on something

special. Dare yourself to go inside and not be

tempted by one of their products. As author

Judith Viorst once said, “Strength is the

capacity to break a chocolate bar into four

pieces with your bare hands - and then eat just

one of the pieces.” Rocky Mountain Chocolate

Factory will certainly put your strength to the

test.

An exploration in taste and shopping at Toronto Pearson.

ROCKY MOUNTAINCHOCOLATE FACTORY

SHOPStheIN


Anew exhibition of works by members of the Metal

Arts Guild of Canada (MAGC) is open at Toronto

Pearson. Wait/Weight is on display in the

Skylight Exhibits area in International Departures,

Terminal 1.

Wait/Weight features uplifting works from 17

artists who explore the themes of waiting, transi-

tion, weight and weightlessness for this juried exhi-

bition. The show's theme is inspired by the transi-

tory state of passengers who are waiting on the

ground, waiting to be lifted into the sky.

Each artist interpreted the theme in different

ways, but all of the works demonstrate technical

skill and tremendous originality. Ghazaleh Rabiei's

The Wait/Weight of Time uses an hourglass as a

metaphor for the suspension of time a passenger

may feel while waiting to board. Caro (Carolyn

Scandiffio) on the other hand, depicts weight-

lessness through airy and light plants in Sea

Shapes.

Other artists featured in the show include:

Jackie Anderson, Lois Etherington Betteridge, Linda

Brown, Lissa Brunet, Charles Funnel, Jada Jing

He, Jessamyn Khan, Tamara Kronis, Flora Lee,

Ann Lumsden, Claudio Pino, Donald Stuart,

Annette Vanleeuwen, Stephanie Walker, and

Michaela Wolfert.

The MAGC was founded in 1946. It is based

in Toronto with members across Canada. In addi-

tion to actively promoting metalwork, MAGC is a

forum committed to the exchange of ideas and

information, encouraging appreciation of the

metal arts. Members create holloware,

jewellery, sculpture, flatware and works in

iron.

Launched in April 2004, the GTAA Art

and Exhibitions Program offers a wide

variety of engaging exhibits, with many

developed in partnership with museums,

galleries and cultural and heritage institu-

tion on Ontario and Canada. The GTAA

works to promote the Greater Toronto Area's

reputation as an important cultural destination.

Whether it is a physical trip by plane, train, car or

bicycle, or an excursion through the imagination,

destinations are more than simply locations at the

end of the road. It often does not matter where you are going as

long as you experience the journey itself. Our memories of the

places are frequently connected to experiences on the journey.

Destinations: Real or Imagined, organized by Toronto’s Open

Studio, featured original prints by 17 Canadian artists that

explore the concept of destinations.

Astrid Ho, exhibition curator and Open Studio’s Print Sales

Manager says, “When I curate a show, I like it to be multi-

faceted. I want people to see more than one aspect of destina-

tions.” The artistic representations of “destination” varied

among the artists. Some artists chose abstract ways to describe

destination while others created a more literal representation of

a place.

The images seen in these prints are windows into the minds

of the artists. At the heart of these works are the artist’s

personal stories, dreams and memories of destinations. “These

are places that inspire contemplation of oneself and one’s envi-

ronment.” says Ho. “A destination can be a state of being. One

doesn’t necessarily have to travel from point A to B. For

example, when other people talk about their travels I feel that

their experience has been implanted in me.”

The artists used various printmaking techniques such as

intaglio, screen-printing, lithography and relief to convey a

message that speaks volumes with a single image. In Barren

Lands, Emma Nishimura creates a sublime landscape. It’s trees

are few and far between. Whenever Ho stares at this piece, she

feels a sense of quiet solitude as she focuses on the void-like

sky. “The show reinforces our awareness of how precious the

environment is,” says Ho. In the busy airport, it is easy to get

caught up in flight schedules, baggage checks, and rushing to

the gate, but this exhibition can be an oasis of calm. You may

stop for a moment to contemplate the prints, and then realize

how small we really are. Dan Steeves’ I find my own place in

these deep rhythms underlines this message by placing a soli-

tary flag pole (a human creation) in a vast and desolate land-

scape.

The location of the show itself is a unique destination.

Toronto Pearson International Airport is a non-traditional exhibi-

tion space with thousands of passengers passing through each

day. When approached by Lee Petrie, the GTAA’s Manager of the

Cultural Programs, Astrid Ho and Heather Webb, Director of

Open Studio jumped, at the chance to reach a new audience.

“We’re always looking for unconventional spaces and this was

a great opportunity to show prints from the studio in a new

format…I want these works to be things people gravitate

toward,” says Ho. The airport exhibition provides an opportunity

to help the public learn more about printmaking and

Open Studio.

The studio has an excellent reputation amongst

artists and print collectors, but is something of an

undiscovered gem outside that community.

Established in 1970, Open Studio is an important

contributor to the cultural fabric of Toronto by offering

educational programs, a gallery, affordable studio

facilities, and promotional support to artists. The

provision of workspace and equipment is very impor-

tant for artists. Printmaking requires specialized

equipment, such as large presses and sinks, and

ventilated work stations. Most artists cannot afford to

set up a fully equipped studio. Sharing the space not

only helps to lower the cost, but also provides an

environment where printmakers can meet and learn

from one another. The Print Sales Program is another

important part of Open Studio’s operations. Original fine art

prints by over 150 artists from across Canada. Emerging and

established artists are represented, with prices to suit any

collector’s budget.

Participating Artists included: Janice Carbert, Lillianne

Daigle, Faye Digulla, Libby Hague, Brian Hoxha, Brian Kelley,

Brenda Joy Lem, Wendy Morosoff Smith, Emma Nishimura,

Parvaneh Radmard, Elena Roginsky, Romney Smith, Dan

Steeves, Lotti Thomas, Todd Tremeer, David Umholtz, and Fedor

Yatsik. All artists are represented through the Open Studio print

sales program. For more information about Open Studio, visit

www.openstudio.on.ca.

Destinations: Real or Imagined was organized for the GTAA

by Open Studio. The exhibition was on display in Winter/Spring

2008 in Airspace Gallery, directly above the Canada Arrivals Hall

in Terminal 1.

ARTBecause there’s plenty to take in before and after your flight.

EXHIBITIONSand

PRINTED DESTINATIONSGhazaleh Rabiei's The Wait/Weight of Time

Car

o’s

(Car

olyn

Sca

ndif

fio)

Sea

Sha

pes.

WAIT/WEIGHT NOW APPEARING IN THE SKYLIGHTS EXHIBIT AREA

Dan Steeves’ I find my own place in these deep rhythms

RECENT SHOWING ORGANIZED BY TORONTO ‘S OPEN STUDIO


SCOTIABANK CARIBANAAND THE GTAA TEAM UPFOR A SUMMER OF FUN

Air Canada•Antigua•Barbados•Bermuda•Cayo Coco, Cuba•Grand Cayman, CI•Havana, Cuba•Holguin, Cuba•Kingston, Jamaica•Montego Bay, Jamaica•Nassau, Bahamas•Port of Spain, Trinidad &Tobago•Turks & Caicos

•Punta Cana, DR•St. Lucia•Varadero, Cuba

Air Jamaica•Kingston, Jamaica•Montego Bay, Jamaica

Air Transat•Montego Bay, Jamaica

Caribbean Airlines•Barbados•Georgetown, Guyana

•Port of Spain, Trinidad &Tobago

Cubana•Cayo Coco, Cuba•Havana, Cuba•Santa Clara, Cuba•Santiago, Cuba•Varadero, Cuba

Skyservice•Holguin, Cuba

Sunwing Airlines•Camaguey, Cuba•Cayo Coco, Cuba•Manzanillo, Cuba•Montego Bay, Jamaica•Punta Cana, DR•Varadero, Cuba

WestJet Airlines•Montego Bay, Jamaica•Nassau, Bahamas•Puerto Plata, DR•Punt Cana, DR

Caribbean destinations served from Toronto Pearson

Toronto Pearson International Airport

is Canada’s gateway to the

Caribbean, linking the Greater Toronto

Area with business, family, and sunshine in

over 20 Caribbean destinations. Currently eight

airlines fly out of Toronto Pearson headed for

Caribbean locations such as Antigua, Jamaica

and Trinidad and Tobago.

Canadians and international guests alike

fly to Toronto to attend the world-renowned

Scotiabank Caribana festival making Toronto

Pearson the first stop for the festivities. The

GTAA, who manages and operates Toronto

Pearson, is a proud supporter of this summer’s

Scotiabank Caribana events.

“The GTAA is looking for new ways to

improve the customer experience,” said Lee

Petrie, GTAA Manager, Cultural Programs.

“Supporting community events like Scotiabank

Caribana adds something exciting to the airport

and shows off the cultural diversity of the city.

We want to help send a message that

Scotiabank Caribana fun starts as soon as you

land in Toronto.”

Steel pan band performances in the arrivals

areas promise to be a highlight of the airport

celebrations. The airport events set the stage

for the weeks of celebration happening all over

the Greater Toronto Area.

The Scotiabank Caribana events at Toronto

Pearson are an example of the collaboration

between the GTAA and our community partners

to support tourism to the region.

JUMP UP!


• They must have been taken by the

person submitting the photos. Photographs

copywritten to someone other than the person

submitting the photo(s) will not be printed.

• The photo(s) must have some relation to

Toronto Pearson, such as a terminal or an

aircraft on or near airport property.

• Digital photographs should be techni-

cally sound. A resolution of 300 dpi at 4” x 6”

is preferred. Photos will be reviewed for tech-

nical specifications on a case-by-case basis.

Digital images can be e-mailed to

[email protected]. Prints can be

addressed to the Greater Toronto Airports

Authority, Toronto Pearson International

Airport, P.O. Box 6031, 3111 Convair Drive,

Toronto AMF, Ontario, L5P 1B2. Mark the enve-

lope to the attention of Corporate Affairs and

Communications — Jason Ritchie. Prints will

be returned if requested.

Ronald Adam sent in the top photo to

the left of two Boeing 747 aircraft

belonging to KLM and Air France,

plus a British Airways 767 at Terminal 3.

Ronald is a freelance aviation photographer

and has had his work appear in Aviation Week,

Macleans and Time Magazine.

The bottom photo was provided by

frequent contributor and YYZ Airport Watch

member Andy Cline. He captured this Astraeus

Boeing 757 on approach to Toronto Pearson.

The aircraft is used by the heavy metal band

Iron Maiden for touring. Lead singer Bruce

Dickinson is also a captain flying for Astraeus.

Every issue of Toronto Pearson Today will

feature a selection of photographs taken by our

readers. If you think you’ve taken a good

picture at Toronto Pearson, we’d like to see it.

To have your photos appear in this publi-

cation, they must meet the following criteria:

Red Seal Notary, Canada’s largest notary company,

has opened a new location on the Departures Level

of Terminal 3.

The location is open Monday, Wednesday and Friday

from 8 a.m. to 6 p.m., Tuesday and Thursday from 8 a.m. to

5 p.m. and weekends coming soon. Appointments are not

necessary.

Notaries Public, make qualified lawyers available on a

walk-in basis to notarize and commission documents and to

draft affidavits, statutory declarations, consent to travel

letters, letters of invitation, as well as several other serv-

ices.

Providing services that people need on a day-to-day

basis, Red Seal’s service is often required for passengers

who are unaware that they require certain documentation.

The two most common examples of this are consent to

travel letters and affidavits of citizenship and identity.

Consent to travel letters are notarized letters that are

prepared when a child is travelling without one or both of

their parents. Travellers that have arrived at the airport

without a notarized letter, or without a letter at all, have

been declined travel and lost their trip.

Affidavits of citizenship and identity are used for

passengers who are travelling to places such as Mexico or

the Dominican Republic that do not require a passport upon

entry, but require proof of identity and a birth certificate.

Birth certificates that are laminated or damaged, however,

are often not accepted. These passengers can seek an affi-

davit of citizenship and identity as this would be accepted

both upon departure at home and upon arrival at their desti-

nation.

“People who have a flight to catch don’t have time to go

scrambling around the city trying to find a notary,” said

George Demetriou, lawyer and Notary Public at Red Seal’s

airport location. “We are experienced professionals. We are

here to help.”

The airport Red Seal location offers the same services

as their 100 other Canadian locations. They aim to be a

convenient location both for passengers and airport staff. A

30 per cent discount is available for airport staff and

aircrew.

FROM THE FASHIONRUNWAY TO OURS

With its unique atmosphere, eclectic assortment of

stylish and hand-crafted accessories Artizan has

become one of Toronto Pearson’s trendiest addi-

tions. Open since December 2007, this new Terminal 1 shopping

destination has become the traveller’s connection to the latest

fashion trends and accessories—offering everything from

apparel, handbags and belts to glass art jewellery and

sunglasses.

At Artizan, high fashion does not have to come at a high

price. “We provide quality, good valued products that are not

expensive,” said Jonathan Alpert, Executive Vice President of

Merchandising, HDS Retail North American. Prices typically

range from $10 to $50.

Originally a small subsidiary brand to HDS Retail North

America, Artizan merchandise was once only available in a few

select speciality and gift locations, but has since become its a

stand-alone store. Owner and designer Robin Barre is the trend-

setting driving force behind the stores unique style. Every

season, Robin researches the new colours, styles, and texture

trends so that everyone, from young teens to sophisticated busi-

ness women can dress to the latest fashion without sacrificing

their latest pay cheques.

This seasons hottest and most popular accessories include

the “cabbie-style” hat and “magic shawl”—the only scarf you

can wear ten different ways.

“It’s for everyone. It has wide appeal and it’s different

enough because there really isn’t anything else like it,” said

Alpert.

Artizan is open daily from 6:15 a.m. to 9:30 p.m. and can be

found post-security in Terminal 1, near gate 120.

SHOP IN STYLE BEFORE YOUR FLIGHTWITH ARTIZAN

NOTARYSERVICE AVAILABLE

SEENAS ATTORONTO PEARSON

Publications Mail Agreement No.40930520Return undeliverable Canadian addresses to:Greater Toronto Airports AuthorityToronto Pearson International AirportP.O. Box 6031, 3111 Convair DriveToronto AMF, OntarioL5P 1B2

10%

Cert no. SW-COC-1383

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