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General Presentation EARTO WORKING GROUP Quality and Excellence in RTO Management Presentation

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Page 1: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

General Presentation

EARTO WORKING GROUPQuality and Excellence in RTO Management

Presentation

Page 2: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Who is AIMEN?Who is AIMEN?Who is AIMEN?

General Presentation

http://www.aimen.es/

The Technology Centre AIMEN was established in Vigo (Spain) in 1967, promoted by a group of companies to provide R&D services to the Industry.

• Main Spanish Centre of Innovation and Technology in the field of Materials and Joining Technologies

• Non-Profit Private Association

• 91 associated companies and more than 500 customers

Page 3: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Organisation ChartOrganisation ChartOrganisation Chart

NonNon--Profit Private AssociationProfit Private Association

General Assembly (Associates)

Board of Directors

Executive Commission General Manager Labo

rato

ry M

anag

erTe

chno

logy

Man

ager

Technological Transfer office

Joining Technology Plant

Applied Laser Centre

Design and Simulation

Inspection and Non-Destructive Testing

Industrial Projects and Facilities

Mechanical Area

Metallographic Area

Physicochemical Area

Calibration and Metrology

Account Management

Business Administration

Human Resources

Training

Consulting

http://www.aimen.es/

General Presentation

Page 4: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Serving Industries / MembersServing Industries / MembersServing Industries / Members

AUTOMOTIVEAUTOMOTIVE

SHIPBUILDINGSHIPBUILDING METALMECHANICSMETALMECHANICSENERGYENERGY AERONAUTICSAERONAUTICS

(COASA Composites)

http://www.aimen.es/

General Presentation

Page 5: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Human ResourcesHuman ResourcesHuman Resources

Specialized employees adapted to high added value tasksSpecialized employees adapted to high added value tasks

http://www.aimen.es/

General Presentation

195

3

10

25

66

82

9

0 25 50 75 100 125 150 175 200

Total Personnel

Graduate Trainee Program

Administrative Staff

Technicians

University Graduates

Master Degrees

PhDs

Page 6: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Budget EvolutionBudget EvolutionBudget Evolution

0

2.000

4.000

6.000

8.000

10.000

12.000

Thou

sand

Eur

os

2003 2004 2005 2006 2007 Year

Total Income10.800

5.6385.244

3.540

7.979

http://www.aimen.es/

General Presentation

Page 7: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

OverviewOverviewOverview

Joining Technology Plant Applied Laser Centre European Projects Material Testing and Analysis

Inspection and Non-Destructive Testing

Materials and Manufacturing Processes Design and Simulation

Training ConsultingResearch Results Transfer

OfficeConstruction and civil Engineering

http://www.aimen.es/

General Presentation

Page 8: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Automotive

Aeronautics

Power

Shipbuilding

Equipment

Oil, Gas and Chemicals

Construction & Civil Engineering

Food

Serving IndustriesServing IndustriesServing Industries

http://www.aimen.es/

General Presentation

Page 9: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Technology Partners (I)Technology PartnersTechnology Partners (I)(I)

Technology CentresTechnology Centres The Welding Institute

InstitutesInstitutes

SuppliersSuppliersUniversitiesUniversities

http://www.aimen.es/

General Presentation

Page 10: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Technology Partners (II)Technology Partners (II)Technology Partners (II)

AssociationsAssociations PlatformsPlatforms

http://www.aimen.es/

General Presentation

Page 11: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Technology Partners (III)Technology Partners (III)Technology Partners (III)

European ProjectsEuropean Projects

http://www.aimen.es/

General Presentation

Page 12: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

MissionMissionMission

Improve competitiveness and technology know-how of our customers

- Monitoring evolution of the technology market

- Acquiring and developing the emergent technologies

- Covering our customer's technology needs

- Promoting our customer's technological innovation

http://www.aimen.es/

General Presentation

Page 13: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Research linesResearch linesResearch lines

Process optimisation of joining and cutting of materials• Laser technologies (metallic and plastics)• Automatisation of conventional welding processes• New joining processes (Friction Stir Welding, adhesives, hybrid technologies)• Brazing• Mechanical joints

Optimisation of manufacturing processes• Improvement of thermal forming (forge, extrusion,lamination)• Development of cycles of thermal treatment• Failure analysis

http://www.aimen.es/

General Presentation

Page 14: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Research linesResearch linesResearch lines

Life-cycle improvement of tools and structural elements• Design of cryogenic treatments• Thermo chemical treatments• Study of new materials and advanced coatings• Local thermal treatment by laser technology Repair of tools / structural elements• Repair by laser cladding• Repair by controlled refusing• Repair by conventional cladding techniquesInspection and non-destructive tests• Automatic monitoring of welding processes• Online control of welding processes by non-destructive methods• Design and development of new inspection techniques

http://www.aimen.es/

General Presentation

Page 15: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

CertificationsCertificationsCertifications

Environmental Ministry CertificationEnvironmental Ministry Certification

Innovation and Technology Centre by MCYTInnovation and Technology Centre by MCYT

RRTO Office by MCYTRRTO Office by MCYT

ENAC Accreditation on Testing and AnalysisENAC Accreditation on Testing and Analysis

ENAC Accreditation on CalibrationENAC Accreditation on Calibration

IGVS CertificationIGVS Certification

CALIBRACIÓN - ENSAYOS

http://www.aimen.es/

General Presentation

Page 16: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOur Our QuQualityality SystemSystem NOWNOW

Our Quality Management System is Our Quality Management System is accreditatedaccreditated by ISO17025 by ENACby ISO17025 by ENAC(Spanish Accreditation Body)(Spanish Accreditation Body)

ISO 17025 Testing and AnalysisISO 17025 Testing and Analysis

ISO 17025 Certification on CalibrationISO 17025 Certification on Calibration

CALIBRACIÓN - ENSAYOS

http://www.aimen.es/

General Presentation

Scope of the Quality Management System:Scope of the Quality Management System:

ISO 9001 Rest of activitiesISO 9001 Rest of activities

Page 17: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOOurur QuQualityality SystemSystem NOWNOW

http://www.aimen.es/

General Presentation

XXX

XXX

XXX

System PlanningDocuments controlRecords control

EsporSistemUniformAll areasQUALITY REQUIREMENTS

MANAGEMENT SYSTEM

XXX

XXX

XXX

Policy, objectivesFocused to clientManagement review

EsporSistemUniformAll areasQUALITY REQUIREMENTS

MANAGERS INVOLVEMENT

Page 18: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOOurur QuQualityality SystemSystem NOWNOW

http://www.aimen.es/

General Presentation

XXXX

XXXX

XXXX

PlanningTrainingPerformance evaluationWork conditions

EsporSistemUniformAll areasQUALITY REQUIREMENTS

HUMAN RESOURCES MANAGEMENT

Page 19: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOOurur QuQualityality SystemSystem NOWNOW

http://www.aimen.es/

General Presentation

X

XX

XXX

X

X

X

XXX

Planning Contract revisionDesignPurchasingService controlMeasurement devices

EsporSistemUniformAll areasQUALITY REQUIREMENTS

SERVICE REQUIREMENTS

Page 20: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOOurur QuQualityality SystemSystem NOWNOW

http://www.aimen.es/

General Presentation

X

X

XX

X

X

X

X

Client satisfaction evaluationInternal auditFollow up measurementData analysisCorrective actionsPreventive actions

EsporSistemUniformAll areasQUALITY REQUIREMENTS

CONTINUOUS IMPROVEMENT

Page 21: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System NOWOur Our QuQualityality SystemSystem NOWNOW

Our principal efforts are focused on Our principal efforts are focused on implementing the system requirements in all implementing the system requirements in all

CenterCenter’’ss areasareas

http://www.aimen.es/

General Presentation

Page 22: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System: CURRENT PROJECTSOOurur QuQualityality SystemSystem: CURRENT PROJECTS: CURRENT PROJECTS

Design and implementation of a Design and implementation of a confidencialityconfidencialitysystemsystem

Planning the management system implementation Planning the management system implementation in all areasin all areas

improve QMS by information technologiesimprove QMS by information technologiestraining employees in the quality requirementstraining employees in the quality requirements

Developing the 5S implementation planningDeveloping the 5S implementation planning

http://www.aimen.es/

General Presentation

Page 23: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System: CURRENT CONCERNSOOurur QuQualityality SystemSystem: CURRENT CONCERNS: CURRENT CONCERNS

Develop an efficient QMS Develop an efficient QMS

Improve the implementation of the PDCA Improve the implementation of the PDCA process in all the areasprocess in all the areas

Improve the level of employee involvementImprove the level of employee involvement

Get competent resources to develop a good Get competent resources to develop a good support to all areassupport to all areas

Developing a consistent Information Developing a consistent Information Management SystemManagement System

http://www.aimen.es/

General Presentation

Page 24: EARTO WORKING GROUP Quality and Excellence in RTO · PDF fileEARTO WORKING GROUP Quality and Excellence in RTO Management ... Organisation ChartOrganisation Chart ... (metallic and

Our Quality System: FUTURE PRIORITIESOOurur QuQualityality SystemSystem: FUTURE PRIORITIES: FUTURE PRIORITIES

Get the UNE166002 certification (national Get the UNE166002 certification (national standard to manage innovation systems)standard to manage innovation systems)

Get the ISO17020 accreditation to Get the ISO17020 accreditation to recognise our competence in NDErecognise our competence in NDE

Get the ISO14001 certification (the EMS is Get the ISO14001 certification (the EMS is totally implemented, we would have to pass the totally implemented, we would have to pass the external audit)external audit)

http://www.aimen.es/

General Presentation