ebiz – a g2b platform for government of india
TRANSCRIPT
eBiz – A G2B Platform for Government of India Training – eBiz User
Manual Completion cum Occupancy certificate, State Department,
Government of Odisha
Submitted to
Department of Industrial Policy and Promotion (DIPP) UdyogBhavan, New Delhi - 110011
Phone: 011-23061222 Fax: 011-23062626
Bangalore – 560100
Confidential to DIPP and Infosys
Contact Information Name SarojSenapathy
Address Infosys Limited,
Mobile: +91 9742201355
Confidential Information The information provided in this document including information disclosed in discussions to be conducted pursuant to this document is confidential to Infosys Limited and Department of Industrial Policy & Promotion (DIPP). This document contains information and data that Infosys considers confidential and proprietary (“Confidential Information”). Confidential Information includes, but is not limited to, the following:
Corporate Information about Infosys
Project experiences and Client experiences provided to illustrate Infosys capability
Human resources and skills information provided in response to request for the same
Details of current and future services and products, research and any and all intellectual property and rights of Infosys
Any disclosure of Confidential Information to, or use of it by a third party (i.e., a party other than Department of Industrial Policy & Promotion (DIPP) will be damaging to Infosys. Notwithstanding anything contained in the RFP, ownership of all Confidential Information, in whatever media it resides, remains with Infosys and no right, title or license to such Confidential Information is being granted herein. Further, Confidential Information in this document shall not be disclosed outside the Client’s vendor evaluators and decision makers and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate.
Completion cum Occupancy certificate Page 3 of 33
Confidential to DIPP and Infosys
Document Reference
Reviewed By CharuPareek
1.0 03-Feb-2016 Created
Confidential to DIPP and Infosys
Table of Contents 1 INTRODUCTION .............................................................................................................................................. 6
1.1 BACKGROUND ............................................................................................................................................................ 6 1.2 DOCUMENT OBJECTIVE ................................................................................................................................................ 6
2 ACTOR/ ROLES AND THEIR RESPONSIBILITIES ................................................................................................. 7
3 END TO END PROCESS FLOW .......................................................................................................................... 8
3.1 STEPS OF BUSINESS USER ............................................................................................................................................. 8 3.2 PROCESS FLOW ........................................................................................................................................................ 19 3.3 DEPARTMENT USERS ................................................................................................................................................. 20 3.3.1 RECEIVING HAND .......................................................................................................................................................... 20 3.3.2 DEPARTMENT OFFICER 1 ................................................................................................................................................ 23 3.3.3 DEPARTMENT OFFICER 2 ................................................................................................................................................ 27
4 ABBREVIATION USED ................................................................................................................................... 32
Confidential to DIPP and Infosys
Table of Figures Figure 1 - eBiz User Portal ................................................................................................................................................... 8 Figure 2 - Upload and Submit form ..................................................................................................................................... 9 Figure 3 - Confirm invoice ................................................................................................................................................. 10 Figure 4 - Payment Gateway ............................................................................................................................................. 10 Figure 5 - Payment Gateway navigation ........................................................................................................................... 11 Figure 6 - Bank page .......................................................................................................................................................... 11 Figure 7 - Bank login page ................................................................................................................................................. 12 Figure 8 - Account details page ......................................................................................................................................... 12 Figure 9 - Choose account ................................................................................................................................................. 13 Figure 10 - Payment done ................................................................................................................................................. 13 Figure 11 - Payment receipt .............................................................................................................................................. 14 Figure 12 - Status .............................................................................................................................................................. 14 Figure 13 - Status - Audit Trail ........................................................................................................................................... 15 Figure 14 – Resubmission required status ........................................................................................................................ 15 Figure 15 – Details of submitted application .................................................................................................................... 16 Figure 16 – Resubmit ........................................................................................................................................................ 16 Figure 17 – Browse file for re-submission ......................................................................................................................... 17 Figure 18 – Confirm details for re-submission .................................................................................................................. 17 Figure 19 – Resubmission ................................................................................................................................................. 18 Figure 20 - Resubmission complete .................................................................................................................................. 18 Figure 21 - Acknowledgement .......................................................................................................................................... 19 Figure 22 - Form submission ............................................................................................................................................. 19 Figure 23 - Processing and Approval ................................................................................................................................. 20 Figure 24 - Department login page ................................................................................................................................... 21 Figure 25 - Receiving Hand Inbox ...................................................................................................................................... 21 Figure 26 - Attachments .................................................................................................................................................... 22 Figure 27 – RH options ...................................................................................................................................................... 22 Figure 28 – RH scrutiny ..................................................................................................................................................... 23 Figure 29 - RH Acknowledges ............................................................................................................................................ 23 Figure 30 - Department Officer 1 inbox ............................................................................................................................ 24 Figure 31 - Attachments .................................................................................................................................................... 24 Figure 32 - Forward the application .................................................................................................................................. 25 Figure 33 - Upload attachment ......................................................................................................................................... 25 Figure 34 – Browse attachment ........................................................................................................................................ 26 Figure 35 – Upload attachment ........................................................................................................................................ 26 Figure 36 – Department Officer 2 inbox ........................................................................................................................... 27 Figure 37 – Department Officer 2 options ........................................................................................................................ 27 Figure 38 – Send back to business user ............................................................................................................................ 28 Figure 39 - Upload Attachment ......................................................................................................................................... 28 Figure 40 – Upload attachment ........................................................................................................................................ 29 Figure 41 - Rejection ......................................................................................................................................................... 30 Figure 42 – Rejection letter upload................................................................................................................................... 30 Figure 43 - Approval .......................................................................................................................................................... 31 Figure 44 – Upload approval letter ................................................................................................................................... 31
Completion cum Occupancy certificate Page 6 of 33
Confidential to DIPP and Infosys
1 Introduction
1.1 Background The Government of India (GOI) has been making efforts on several fronts to improve the investment climate in the country by simplifying the procedures for grant of approvals, by reducing the delays, by reengineering the regulatory processes prescribed under various legislations etc. As a result, starting a business in India has become considerably easier over the last 2 years. It now takes 35 days to register a company in Mumbai, compared with 71 days a year ago and 89 days in January 2004. However there is scope for further improvement. Against the above background, the Department of Industrial Policy and Promotion (DIPP), Government of India has been pursuing eBiz Project, whose main purpose is to create a one-stop-shop of convenient and efficient online G2B services to the business community, by reducing the complexity in obtaining information and services related to starting businesses in India, and dealing with licenses and permits across the business life-cycle. eBiz is one of the integrated services projects and part of the 31Mission Mode Projects (MMPs) under the National E-Governance Plan (NEGP) of the Government of India. This document is intended to serve as a User Guidefor grant of “Completion cum Occupancy certificate” service from StateDepartment, Government of Odisha.
1.2 Document Objective Objective of this document is to provide end usertraining to the DIPP officials for using the eBiz system. It is also intended to work as a guide for user reference in future.
Completion cum Occupancy certificate Page 7 of 33
Confidential to DIPP and Infosys
2 Actor/ Roles and their Responsibilities
Actor Responsibilities
Receiving Hand
Receives the application submitted by the Business User and acknowledge
Scrutinize the application and provide the comments to Business User, if any
Department Officer 1
Department Officer 2
Approves the application
Rejects the application
Completion cum Occupancy certificate Page 8 of 33
Confidential to DIPP and Infosys
3 End to End Process flow
3.1 Steps of Business User Enter credentials if already a member/ register if not a member.
Figure 1 - eBiz User Portal
Click on Submit forms and select appropriate data from the menu by scrolling down, browse the
form and click on upload.
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Confidential to DIPP and Infosys
Figure 2 - Upload and Submit form
Enter fee and click on proceed. Screen will appear to confirm Invoice and to enter Name and
Address.
Confidential to DIPP and Infosys
Figure 3 - Confirm invoice
Select from the dropdown the payment options and choose your bank and click on pay
Figure 4 - Payment Gateway
Completion cum Occupancy certificate Page 11 of 33
Confidential to DIPP and Infosys
Figure 5 - Payment Gateway navigation
You will be directed to the chosen bank’s webpage and you need to select accordingly.
Figure 6 - Bank page
Enter the confidential username and password for the payment to proceed
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Confidential to DIPP and Infosys
Figure 7 - Bank login page
Scroll down in the below page and you will be able to select the account number from where the
money is to be debited
Figure 8 - Account details page
Completion cum Occupancy certificate Page 13 of 33
Confidential to DIPP and Infosys
Figure 9 - Choose account
Once you are done with the Payment and confirm, click on Return to eBiz, it gets redirect you to
the eBiz webpage
Figure 10 - Payment done
You are landed back to the eBiz portal with the summary of transaction along with the generated
eBiz Application Number which is used to track the status of the application.
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Confidential to DIPP and Infosys
Figure 11 - Payment receipt
User can check the status of the submitted application by selecting status in the left menu, just
below the My Account.
Figure 122 - Status
User may view all the comments sent by department by clicking on the hyperlink ’View Comments'.
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Confidential to DIPP and Infosys
Figure 133 - Status- Audit Trail
Business user has to re-submit the application with necessary additional information/additional
documents, in case Department has asked for clarification or re-submission.
Figure 14 – Resubmission required status
Click on ‘Resubmission Required’ link against the application.
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Confidential to DIPP and Infosys
Figure 15 – Details of submitted application
Click on ‘Resubmit’ link and resubmit the application with necessary required details/attachments
if any, browse file and click on ‘Next’ button.
Figure 16 – Resubmit
Confidential to DIPP and Infosys
Figure 17 – Browse file for re-submission
Confirm the details and click on ‘Continue’ button for re-submitting the application.
Figure 18 – Confirm details for re-submission
Application is resubmitted successfully to the department officer.
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Confidential to DIPP and Infosys
Figure 19 – Resubmission
Figure 20 - Resubmission complete
Once the Receiving Hand receives the application, acknowledges and forwards the application to the Department Officer 1 for further action, the application status is displayed as ‘Acknowledgement’ to the Business User.
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Figure 21 - Acknowledgement
3.2 Process Flow
The process begins with user submitting the e-form along with payment. The Receiving hand receives the application and verifies the e-form along with attachments and gives the scrutiny comments. The user receives an acknowledgement, if the form is complete in all aspects. The Application is then routed to Department Officer 1 in parallel. Department Officer1 conducts site verification, prepares reportand then forward the application to department officer 2. Department officer 2 can take the necessary action, he can ask for clarifications, send approval, or send rejection.
Occupancy cum Completion Certificate – Form Submission
R e c e iv
in g
Attachments
Confidential to DIPP and Infosys
Completion cum Occupancy Certificate- Application Processing
B P
M D
3.3 Department Users
3.3.1 Receiving Hand
Receiving Hand login to Department Portal to receive the application form submitted by the
Business User.
Confidential to DIPP and Infosys
Figure 24 - Department login page
Inbox of Receiving Hand opens with list of unassigned applications. Select Action dropdown will
allow the Receiving Hand to assign the task to himself.
Figure 25 - Receiving Hand Inbox
Receiving Hand can check the application by clicking on ‘Attachments’ hyperlink.
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Confidential to DIPP and Infosys
Figure 26 - Attachments
Receiving Hand has the option to send back the application to Business User or can acknowledge
the application with comments (if any) and forward the application to next level.
Figure 27 – RH options
Receiving Hand sends back the application to Business User by selecting ‘Scrutiny Comments’ option and provide the comments and click on ‘Send’ button.
Completion cum Occupancy certificate Page 23 of 33
Confidential to DIPP and Infosys
Figure 28 – RH scrutiny
Business User resubmits the application after addressing the Receiving Hand comments. The Receiving Hand receives the application and if there are no issues, acknowledges the application and forwards to the next user.
Figure 29 - RH Acknowledges
3.3.2 Department Officer 1
DepartmentOfficer 1, when logged in to Department Portal, is displayed with the list of applications
for further action.
Confidential to DIPP and Infosys
Figure 30 - Department Officer 1 inbox
Department Officer 1 is displayed with the list of attachments, when clicks on ‘Attachments’ link of
the application.
Figure 31 - Attachments
Department Officer 1 clicks on ‘Forward Application’ for the application which has to be forwarded
to Department Officer 2, provide the comments and click on ‘Submit’ button.
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Figure 32 - Forward the application
Department Officer 1 can attach any document, if required, while forwarding the application to the
Department Officer 2 by clicking on ‘Upload Attachment’ link.
Figure 33 - Upload attachment
Confidential to DIPP and Infosys
Department Officer 1 browses the document where the analysis is provided regarding the application
Figure 34 – Browse attachment
Department Officer 1 browses and uploads the necessary attachments and submits.
Figure 35 – Upload attachment
Confidential to DIPP and Infosys
By clicking on ‘Send’ button after attaching the document, the application will be routed to Department Officer 2.
3.3.3 Department Officer 2
Department Officer 2, after logging in to the department portal, will be displayed with the list of
applications, for which the action has to be taken.
Figure 36 – Department Officer 2 inbox
By clicking on ‘Take Action’ link against the application, Department Officer 2 will be displayed with
‘Approval’, ‘Rejection’, ‘Ask Clarification’ options.
Figure 37 – Department Officer 2 options
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Confidential to DIPP and Infosys
If Department Officer 2 needs any additional information/clarifications from Business User, the
application will be sent back to Business User.
Department Officer 2 selects ‘Ask Clarification’ option and provides comments. Department Officer
2 can upload any document if required, else, can click on ‘Send’ button.
Figure 38 – Send back to business user
Department Officer 2 has to upload the document, if any, by clicking on ‘Upload Attachment’ link of the application
Figure 39 - Upload Attachment
Confidential to DIPP and Infosys
Department Officer 2 browses the document where the analysis is provided regarding the application and uploads the necessary attachments and submits.
Figure 40 – Upload attachment
By clicking on ‘Send’ button after attaching the document, the application will be routed to
Business User.
Business User resubmits the application as per the comments received from Department Officer 2.
Department Officer 2 receives the application which is re-submitted by the applicant. Now, the
Department Officer 2, can approve or reject the application, if there are no issues.
If Department Officer 2 would like to reject the application, then Department Officer 2 has to select
‘Rejection’ option, provide the comments if any, chose ‘Yes’ in ‘Need to Upload a Document’ and
click on ‘Send’ button.
Confidential to DIPP and Infosys
Figure 41 - Rejection
Now, Department Officer 2 has to select ‘Upload Attachment’ link of the application, browse the
rejection letter that needs to be uploaded and submit.
Figure 42 – Rejection letter upload
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Department Officer 2 can approve the application, if there are no issues, by clicking on ‘Approval’
option, provide the comments if any, click on ‘Yes’ against ‘Need to Upload a Document’ and click
on ‘Send’ button.
Figure 43 - Approval
Department Officer 2 has to click on ‘Upload Attachment’ for the application to be approved,
browse the approval letter, upload and submit the same.
Figure 44 – Upload approval letter
Completion cum Occupancy certificate Page 32 of 33
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4 Abbreviation Used
Abbreviation Full Form
NEGP National E-Governance Plan
MMP Mission Mode Projects
GOI Government of India
Confidential to DIPP and Infosys
End of the document
3.1 Steps of Business User
3.2 Process Flow
3.3 Department Users
3.3.1 Receiving Hand
Submitted to
Department of Industrial Policy and Promotion (DIPP) UdyogBhavan, New Delhi - 110011
Phone: 011-23061222 Fax: 011-23062626
Bangalore – 560100
Confidential to DIPP and Infosys
Contact Information Name SarojSenapathy
Address Infosys Limited,
Mobile: +91 9742201355
Confidential Information The information provided in this document including information disclosed in discussions to be conducted pursuant to this document is confidential to Infosys Limited and Department of Industrial Policy & Promotion (DIPP). This document contains information and data that Infosys considers confidential and proprietary (“Confidential Information”). Confidential Information includes, but is not limited to, the following:
Corporate Information about Infosys
Project experiences and Client experiences provided to illustrate Infosys capability
Human resources and skills information provided in response to request for the same
Details of current and future services and products, research and any and all intellectual property and rights of Infosys
Any disclosure of Confidential Information to, or use of it by a third party (i.e., a party other than Department of Industrial Policy & Promotion (DIPP) will be damaging to Infosys. Notwithstanding anything contained in the RFP, ownership of all Confidential Information, in whatever media it resides, remains with Infosys and no right, title or license to such Confidential Information is being granted herein. Further, Confidential Information in this document shall not be disclosed outside the Client’s vendor evaluators and decision makers and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate.
Completion cum Occupancy certificate Page 3 of 33
Confidential to DIPP and Infosys
Document Reference
Reviewed By CharuPareek
1.0 03-Feb-2016 Created
Confidential to DIPP and Infosys
Table of Contents 1 INTRODUCTION .............................................................................................................................................. 6
1.1 BACKGROUND ............................................................................................................................................................ 6 1.2 DOCUMENT OBJECTIVE ................................................................................................................................................ 6
2 ACTOR/ ROLES AND THEIR RESPONSIBILITIES ................................................................................................. 7
3 END TO END PROCESS FLOW .......................................................................................................................... 8
3.1 STEPS OF BUSINESS USER ............................................................................................................................................. 8 3.2 PROCESS FLOW ........................................................................................................................................................ 19 3.3 DEPARTMENT USERS ................................................................................................................................................. 20 3.3.1 RECEIVING HAND .......................................................................................................................................................... 20 3.3.2 DEPARTMENT OFFICER 1 ................................................................................................................................................ 23 3.3.3 DEPARTMENT OFFICER 2 ................................................................................................................................................ 27
4 ABBREVIATION USED ................................................................................................................................... 32
Confidential to DIPP and Infosys
Table of Figures Figure 1 - eBiz User Portal ................................................................................................................................................... 8 Figure 2 - Upload and Submit form ..................................................................................................................................... 9 Figure 3 - Confirm invoice ................................................................................................................................................. 10 Figure 4 - Payment Gateway ............................................................................................................................................. 10 Figure 5 - Payment Gateway navigation ........................................................................................................................... 11 Figure 6 - Bank page .......................................................................................................................................................... 11 Figure 7 - Bank login page ................................................................................................................................................. 12 Figure 8 - Account details page ......................................................................................................................................... 12 Figure 9 - Choose account ................................................................................................................................................. 13 Figure 10 - Payment done ................................................................................................................................................. 13 Figure 11 - Payment receipt .............................................................................................................................................. 14 Figure 12 - Status .............................................................................................................................................................. 14 Figure 13 - Status - Audit Trail ........................................................................................................................................... 15 Figure 14 – Resubmission required status ........................................................................................................................ 15 Figure 15 – Details of submitted application .................................................................................................................... 16 Figure 16 – Resubmit ........................................................................................................................................................ 16 Figure 17 – Browse file for re-submission ......................................................................................................................... 17 Figure 18 – Confirm details for re-submission .................................................................................................................. 17 Figure 19 – Resubmission ................................................................................................................................................. 18 Figure 20 - Resubmission complete .................................................................................................................................. 18 Figure 21 - Acknowledgement .......................................................................................................................................... 19 Figure 22 - Form submission ............................................................................................................................................. 19 Figure 23 - Processing and Approval ................................................................................................................................. 20 Figure 24 - Department login page ................................................................................................................................... 21 Figure 25 - Receiving Hand Inbox ...................................................................................................................................... 21 Figure 26 - Attachments .................................................................................................................................................... 22 Figure 27 – RH options ...................................................................................................................................................... 22 Figure 28 – RH scrutiny ..................................................................................................................................................... 23 Figure 29 - RH Acknowledges ............................................................................................................................................ 23 Figure 30 - Department Officer 1 inbox ............................................................................................................................ 24 Figure 31 - Attachments .................................................................................................................................................... 24 Figure 32 - Forward the application .................................................................................................................................. 25 Figure 33 - Upload attachment ......................................................................................................................................... 25 Figure 34 – Browse attachment ........................................................................................................................................ 26 Figure 35 – Upload attachment ........................................................................................................................................ 26 Figure 36 – Department Officer 2 inbox ........................................................................................................................... 27 Figure 37 – Department Officer 2 options ........................................................................................................................ 27 Figure 38 – Send back to business user ............................................................................................................................ 28 Figure 39 - Upload Attachment ......................................................................................................................................... 28 Figure 40 – Upload attachment ........................................................................................................................................ 29 Figure 41 - Rejection ......................................................................................................................................................... 30 Figure 42 – Rejection letter upload................................................................................................................................... 30 Figure 43 - Approval .......................................................................................................................................................... 31 Figure 44 – Upload approval letter ................................................................................................................................... 31
Completion cum Occupancy certificate Page 6 of 33
Confidential to DIPP and Infosys
1 Introduction
1.1 Background The Government of India (GOI) has been making efforts on several fronts to improve the investment climate in the country by simplifying the procedures for grant of approvals, by reducing the delays, by reengineering the regulatory processes prescribed under various legislations etc. As a result, starting a business in India has become considerably easier over the last 2 years. It now takes 35 days to register a company in Mumbai, compared with 71 days a year ago and 89 days in January 2004. However there is scope for further improvement. Against the above background, the Department of Industrial Policy and Promotion (DIPP), Government of India has been pursuing eBiz Project, whose main purpose is to create a one-stop-shop of convenient and efficient online G2B services to the business community, by reducing the complexity in obtaining information and services related to starting businesses in India, and dealing with licenses and permits across the business life-cycle. eBiz is one of the integrated services projects and part of the 31Mission Mode Projects (MMPs) under the National E-Governance Plan (NEGP) of the Government of India. This document is intended to serve as a User Guidefor grant of “Completion cum Occupancy certificate” service from StateDepartment, Government of Odisha.
1.2 Document Objective Objective of this document is to provide end usertraining to the DIPP officials for using the eBiz system. It is also intended to work as a guide for user reference in future.
Completion cum Occupancy certificate Page 7 of 33
Confidential to DIPP and Infosys
2 Actor/ Roles and their Responsibilities
Actor Responsibilities
Receiving Hand
Receives the application submitted by the Business User and acknowledge
Scrutinize the application and provide the comments to Business User, if any
Department Officer 1
Department Officer 2
Approves the application
Rejects the application
Completion cum Occupancy certificate Page 8 of 33
Confidential to DIPP and Infosys
3 End to End Process flow
3.1 Steps of Business User Enter credentials if already a member/ register if not a member.
Figure 1 - eBiz User Portal
Click on Submit forms and select appropriate data from the menu by scrolling down, browse the
form and click on upload.
Completion cum Occupancy certificate Page 9 of 33
Confidential to DIPP and Infosys
Figure 2 - Upload and Submit form
Enter fee and click on proceed. Screen will appear to confirm Invoice and to enter Name and
Address.
Confidential to DIPP and Infosys
Figure 3 - Confirm invoice
Select from the dropdown the payment options and choose your bank and click on pay
Figure 4 - Payment Gateway
Completion cum Occupancy certificate Page 11 of 33
Confidential to DIPP and Infosys
Figure 5 - Payment Gateway navigation
You will be directed to the chosen bank’s webpage and you need to select accordingly.
Figure 6 - Bank page
Enter the confidential username and password for the payment to proceed
Completion cum Occupancy certificate Page 12 of 33
Confidential to DIPP and Infosys
Figure 7 - Bank login page
Scroll down in the below page and you will be able to select the account number from where the
money is to be debited
Figure 8 - Account details page
Completion cum Occupancy certificate Page 13 of 33
Confidential to DIPP and Infosys
Figure 9 - Choose account
Once you are done with the Payment and confirm, click on Return to eBiz, it gets redirect you to
the eBiz webpage
Figure 10 - Payment done
You are landed back to the eBiz portal with the summary of transaction along with the generated
eBiz Application Number which is used to track the status of the application.
Completion cum Occupancy certificate Page 14 of 33
Confidential to DIPP and Infosys
Figure 11 - Payment receipt
User can check the status of the submitted application by selecting status in the left menu, just
below the My Account.
Figure 122 - Status
User may view all the comments sent by department by clicking on the hyperlink ’View Comments'.
Completion cum Occupancy certificate Page 15 of 33
Confidential to DIPP and Infosys
Figure 133 - Status- Audit Trail
Business user has to re-submit the application with necessary additional information/additional
documents, in case Department has asked for clarification or re-submission.
Figure 14 – Resubmission required status
Click on ‘Resubmission Required’ link against the application.
Completion cum Occupancy certificate Page 16 of 33
Confidential to DIPP and Infosys
Figure 15 – Details of submitted application
Click on ‘Resubmit’ link and resubmit the application with necessary required details/attachments
if any, browse file and click on ‘Next’ button.
Figure 16 – Resubmit
Confidential to DIPP and Infosys
Figure 17 – Browse file for re-submission
Confirm the details and click on ‘Continue’ button for re-submitting the application.
Figure 18 – Confirm details for re-submission
Application is resubmitted successfully to the department officer.
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Figure 19 – Resubmission
Figure 20 - Resubmission complete
Once the Receiving Hand receives the application, acknowledges and forwards the application to the Department Officer 1 for further action, the application status is displayed as ‘Acknowledgement’ to the Business User.
Completion cum Occupancy certificate Page 19 of 33
Confidential to DIPP and Infosys
Figure 21 - Acknowledgement
3.2 Process Flow
The process begins with user submitting the e-form along with payment. The Receiving hand receives the application and verifies the e-form along with attachments and gives the scrutiny comments. The user receives an acknowledgement, if the form is complete in all aspects. The Application is then routed to Department Officer 1 in parallel. Department Officer1 conducts site verification, prepares reportand then forward the application to department officer 2. Department officer 2 can take the necessary action, he can ask for clarifications, send approval, or send rejection.
Occupancy cum Completion Certificate – Form Submission
R e c e iv
in g
Attachments
Confidential to DIPP and Infosys
Completion cum Occupancy Certificate- Application Processing
B P
M D
3.3 Department Users
3.3.1 Receiving Hand
Receiving Hand login to Department Portal to receive the application form submitted by the
Business User.
Confidential to DIPP and Infosys
Figure 24 - Department login page
Inbox of Receiving Hand opens with list of unassigned applications. Select Action dropdown will
allow the Receiving Hand to assign the task to himself.
Figure 25 - Receiving Hand Inbox
Receiving Hand can check the application by clicking on ‘Attachments’ hyperlink.
Completion cum Occupancy certificate Page 22 of 33
Confidential to DIPP and Infosys
Figure 26 - Attachments
Receiving Hand has the option to send back the application to Business User or can acknowledge
the application with comments (if any) and forward the application to next level.
Figure 27 – RH options
Receiving Hand sends back the application to Business User by selecting ‘Scrutiny Comments’ option and provide the comments and click on ‘Send’ button.
Completion cum Occupancy certificate Page 23 of 33
Confidential to DIPP and Infosys
Figure 28 – RH scrutiny
Business User resubmits the application after addressing the Receiving Hand comments. The Receiving Hand receives the application and if there are no issues, acknowledges the application and forwards to the next user.
Figure 29 - RH Acknowledges
3.3.2 Department Officer 1
DepartmentOfficer 1, when logged in to Department Portal, is displayed with the list of applications
for further action.
Confidential to DIPP and Infosys
Figure 30 - Department Officer 1 inbox
Department Officer 1 is displayed with the list of attachments, when clicks on ‘Attachments’ link of
the application.
Figure 31 - Attachments
Department Officer 1 clicks on ‘Forward Application’ for the application which has to be forwarded
to Department Officer 2, provide the comments and click on ‘Submit’ button.
Completion cum Occupancy certificate Page 25 of 33
Confidential to DIPP and Infosys
Figure 32 - Forward the application
Department Officer 1 can attach any document, if required, while forwarding the application to the
Department Officer 2 by clicking on ‘Upload Attachment’ link.
Figure 33 - Upload attachment
Confidential to DIPP and Infosys
Department Officer 1 browses the document where the analysis is provided regarding the application
Figure 34 – Browse attachment
Department Officer 1 browses and uploads the necessary attachments and submits.
Figure 35 – Upload attachment
Confidential to DIPP and Infosys
By clicking on ‘Send’ button after attaching the document, the application will be routed to Department Officer 2.
3.3.3 Department Officer 2
Department Officer 2, after logging in to the department portal, will be displayed with the list of
applications, for which the action has to be taken.
Figure 36 – Department Officer 2 inbox
By clicking on ‘Take Action’ link against the application, Department Officer 2 will be displayed with
‘Approval’, ‘Rejection’, ‘Ask Clarification’ options.
Figure 37 – Department Officer 2 options
Completion cum Occupancy certificate Page 28 of 33
Confidential to DIPP and Infosys
If Department Officer 2 needs any additional information/clarifications from Business User, the
application will be sent back to Business User.
Department Officer 2 selects ‘Ask Clarification’ option and provides comments. Department Officer
2 can upload any document if required, else, can click on ‘Send’ button.
Figure 38 – Send back to business user
Department Officer 2 has to upload the document, if any, by clicking on ‘Upload Attachment’ link of the application
Figure 39 - Upload Attachment
Confidential to DIPP and Infosys
Department Officer 2 browses the document where the analysis is provided regarding the application and uploads the necessary attachments and submits.
Figure 40 – Upload attachment
By clicking on ‘Send’ button after attaching the document, the application will be routed to
Business User.
Business User resubmits the application as per the comments received from Department Officer 2.
Department Officer 2 receives the application which is re-submitted by the applicant. Now, the
Department Officer 2, can approve or reject the application, if there are no issues.
If Department Officer 2 would like to reject the application, then Department Officer 2 has to select
‘Rejection’ option, provide the comments if any, chose ‘Yes’ in ‘Need to Upload a Document’ and
click on ‘Send’ button.
Confidential to DIPP and Infosys
Figure 41 - Rejection
Now, Department Officer 2 has to select ‘Upload Attachment’ link of the application, browse the
rejection letter that needs to be uploaded and submit.
Figure 42 – Rejection letter upload
Completion cum Occupancy certificate Page 31 of 33
Confidential to DIPP and Infosys
Department Officer 2 can approve the application, if there are no issues, by clicking on ‘Approval’
option, provide the comments if any, click on ‘Yes’ against ‘Need to Upload a Document’ and click
on ‘Send’ button.
Figure 43 - Approval
Department Officer 2 has to click on ‘Upload Attachment’ for the application to be approved,
browse the approval letter, upload and submit the same.
Figure 44 – Upload approval letter
Completion cum Occupancy certificate Page 32 of 33
Confidential to DIPP and Infosys
4 Abbreviation Used
Abbreviation Full Form
NEGP National E-Governance Plan
MMP Mission Mode Projects
GOI Government of India
Confidential to DIPP and Infosys
End of the document
3.1 Steps of Business User
3.2 Process Flow
3.3 Department Users
3.3.1 Receiving Hand