ebs chapter 2 - the retail industry
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EBS Chapter 2
Chapter 2The Retail Industry
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EBS Chapter 2
WholesalersThe businesses that buy products in BULK (huge amounts) or in large quantities from manufacturers and producers and sell them in small quantities to retailers.
Retailer #1 Retailer #2 Retailer #3 Retailer #4
WHOLESALERS
Manufacturers Producers
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Retailing methods (ways to sell
a product/ service)
Direct MailInternet
Retail StoreVending Machine
Telephone
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TYPES of Retail Stores1. Specialty store2. Convenience store3. Department store4. Supermarket5. Hypermarket Can you give an
example for each of them at this point of time?
Can you give an example for each
of them at this point of time?
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1. Specialty Store
• Cater to specific market• Distinct image• Offer wide selection of a specific range of
products• Offer personalised service• Offer expert product knowledge Examples: Esprit , Charles & Keith, Popular, Watsons, Zara, G2000 etc.
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2. Convenience Store
• Sells limited variety of fast-moving basic food and non-food products
• Sell products that are usually inexpensive• Located in neighbourhood areas, along busy
roads or petrol stations• Usually open for long hours for seven days a
week
Examples: Cheers, 7- Eleven
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3. Department Store• Provide a one-stop shopping experience
• Located in major shopping centres• Have more than one floor• Provide wide-range of customer services such as
delivery, alteration and gift wrapping• Provide special staff expertise in various product
departments Examples: Robinsons, John Little, TANGS, Metro, Takashimaya, Isetan.
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4. Supermarket• Large stores that sell groceries, fresh produce,
dairy products and household items• Sell mainly food products• Offer competitive prices• Encourage self-service Examples:Cold Storage, NTUC Fairprice, Prime Supermarket, Shop N Save.
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5. Hypermarket• Combination of supermarket, department store
and a specialty store• Have extremely large store areas• Use basic display racks• Offer competitive prices• Encourage self-service Examples: Giant, Carrefour
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RECAP
• What are the 5 types of retail stores?• List down at least 2 examples for
each type of retail store.• State 2 characteristics for each type
of retail store.
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The overall impression customers have of the store.
StoreLayout
PresentationOf merchandise
StoreDesign
Fixtures Lighting
Product Price
CustomerService
ProductSelection
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STORE DESIGN• Refers to the appearance of the store• Includes both the exterior and
interior of a store.
Exterior Interior
Display window Ceiling
Store Signage Flooring
Entrance Walls
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STORE LAYOUT (refer to page 30 of TB)
• Most common type: Grid Pattern Layout
• Why?1.Makes good use of space2.Easy for customer to walk about3.Encourages self-service4.Discourages shoplifting
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WAYS TO PRESENTMERCHANDISE
IN THE WINDOW DISPLAY
(with the mannequin)
ON THE SELLING FLOOR ON FIXTURES
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CROSS-PRESENTATION• Putting related products together to
encourage customers to buy more
Item Cross-presented with
Pencil Pencil-case/erasers/rulers
Shirts Suits/ties/pants/cuff links
Sport shoes Shoe laces/ socks/ shoe spray
toothbrush Toothpaste, dental floss, mouth rinse
Laptop Printer/ Thumbdrive/laptop cover