economic and management performance general framework
DESCRIPTION
Economic and Management Performance General Framework. Presented by Keld Ludvigsen Director of Finance CAA Denmark and Chairman of ANSEP. The process. ANSConf 2000. The process. ANSConf 2000. ICAO policies Doc 9082. The process. ANSConf 2000. Develop and collect data - PowerPoint PPT PresentationTRANSCRIPT
1
Economic and Management PerformanceGeneral Framework
Presented byKeld Ludvigsen
Director of Finance CAA Denmark and Chairman of ANSEP
2
The process
ANSConf 2000ANSConf 2000
3
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
4
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
• Develop and collect dataDevelop and collect data
• Evaluate and improve Evaluate and improve quality of servicesquality of services
• Use in support ofUse in support of investment decisionsinvestment decisions
• User consultationUser consultation
• Transparency in costsTransparency in costs
5
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
ICAO guidelinesICAO guidelinesDoc 9161Doc 9161
6
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
ICAO guidelinesICAO guidelinesDoc 9161Doc 9161
• Performance ManagementPerformance Management
• Areas of measurementAreas of measurement
• Applying resultsApplying results
7
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
ICAO guidelinesICAO guidelinesDoc 9161Doc 9161
ANSEPANSEPPreparationPreparationSPans 2007SPans 2007
8
The process
ANSConf 2000ANSConf 2000
ICAO policiesICAO policiesDoc 9082Doc 9082
ICAO guidelinesICAO guidelinesDoc 9161Doc 9161
Performance Management Performance Management and Measurement for Air and Measurement for Air
Navigation Services Navigation Services ProvidersProviders
9
Performance Management Process
10
Performance Management Process
Define objectives of ANSPDefine objectives of ANSP
Create and implement a planCreate and implement a plan
Establish performance targetsEstablish performance targets
Select ANSP performance indicatorsSelect ANSP performance indicators
Identify main ANSP cost driversIdentify main ANSP cost drivers
Publish information on resultsPublish information on results
Measure and assess ANSP performanceMeasure and assess ANSP performance
Co
nsu
lt with
users an
d
Co
nsu
lt with
users an
d
stakeho
lders
stakeho
lders
11
Performance Management Process
Define objectives of ANSPDefine objectives of ANSP
Create and implement a planCreate and implement a plan
Establish performance targetsEstablish performance targets
Select ANSP performance indicatorsSelect ANSP performance indicators
Identify main ANSP cost driversIdentify main ANSP cost drivers
Publish information on resultsPublish information on results
Measure and assess ANSP performanceMeasure and assess ANSP performance
Co
nsu
lt with
users an
d
Co
nsu
lt with
users an
d
stakeho
lders
stakeho
lders
12
Necessary Provision
Effective governance structureEffective governance structureDevelop/update appropriate Develop/update appropriate
management systemsmanagement systemsUse international reporting and Use international reporting and
accounting standardsaccounting standards
13
DefineDefine objectivesobjectives ofof ANSPANSP
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
SelectSelect ANSP performance ANSP performance indicatorsindicators
EstablishEstablish performance performance targetstargets
CreateCreate and and implementimplement a plana plan
MeasureMeasure and and assessassess ANSP performanceANSP performance
PublishPublish information information onon resultsresults
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Adoption of Goals and Objectives
Understand ANSP contribution Understand ANSP contribution to overall performanceto overall performance
Focus on outcome and activitiesFocus on outcome and activities
Limited numbersLimited numbers
Improving safety, productivity, Improving safety, productivity, quality and cost-effectivenessquality and cost-effectiveness
MeasurableMeasurable
14
DefineDefine objectivesobjectives ofof ANSPANSP
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
SelectSelect ANSP performance ANSP performance indicatorsindicators
EstablishEstablish performance performance targetstargets
CreateCreate and and implementimplement a plana plan
MeasureMeasure and and assessassess ANSP performanceANSP performance
PublishPublish information information onon resultsresults
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Setting Targets
Defined externalDefined external
Relate to ANSP’s ongoing effortsRelate to ANSP’s ongoing efforts
Internal performance indicatorsInternal performance indicators
Comparison among ANSPsComparison among ANSPs
Developed in consultation with Developed in consultation with managers concernedmanagers concerned
15
DefineDefine objectivesobjectives ofof ANSPANSP
CreateCreate and and implementimplement a plana plan
EstablishEstablish performance performance targetstargets
SelectSelect ANSP performance ANSP performance indicatorsindicators
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
PublishPublish information information onon resultsresults
MeasureMeasure and and assesasses ANSP performanceANSP performance
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
DefineDefine objectivesobjectives ofof ANSPANSP
CreateCreate and and implementimplement a plana plan
EstablishEstablish performance performance targetstargets
SelectSelect ANSP performance ANSP performance indicatorsindicators
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
PublishPublish information information onon resultsresults
MeasureMeasure and and assesasses ANSP performanceANSP performance
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Consultation
16
DefineDefine objectivesobjectives ofof ANSPANSP
CreateCreate and and implementimplement a plana plan
EstablishEstablish performance performance targetstargets
SelectSelect ANSP performance ANSP performance indicatorsindicators
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
PublishPublish information information onon resultsresults
MeasureMeasure and and assesasses ANSP performanceANSP performance
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
DefineDefine objectivesobjectives ofof ANSPANSP
CreateCreate and and implementimplement a plana plan
EstablishEstablish performance performance targetstargets
SelectSelect ANSP performance ANSP performance indicatorsindicators
IdentifyIdentify mainmain ANSP ANSP costcost driversdrivers
PublishPublish information information onon resultsresults
MeasureMeasure and and assesasses ANSP performanceANSP performance
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Co
nsu
ltC
on
sult
with
with
users
users
and
an
d
stakeho
lders
stakeho
lders
Consultation1. Opportunity to have their
say2. Engaged from an early
stage3. Establish an agenda for
formal consultation4. Clarify the process and the
stakeholders5. Use methods appropriate
for the subject6. Documents easy to
understand7. Enough time8. Reasoned response by
interested parties9. Responses acknowledged10. Well documented decisions
17
Economic and Management PerformanceGeneral Framework
Presented byKeld Ludvigsen
Director of Finance CAA Denmark and Chairman of ANSEP