ed park, athenahealth - becker's hospital revie a/6_fri_1155a… · 5/4/2015 1 what healthcare...
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What Healthcare Can Learn From Silicon Valley
Ed Park, athenahealth
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“We intend to build
the world’s most
customer-centric
company. We hold
as axiomatic that
customers are
perceptive and smart,
and that brand image
follows reality and not
the other way around..”
- Amazon’s 1998
Letter to Shareholders
big data@amazon: “Many of the important decisions we make at Amazon.com can be made
with data.” - 2005 Letter to Shareholders
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cross-vendor experience@amazon: “We won’t do so alone, but together with thousands of
partners of all sizes.” – 1999 Letter to Shareholders
partnership@amazon:“Sellers using Fulfillment By Amazon stowed more than one million unique items in our fulfillment
center network” - 2006 Letter to Shareholders
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core technology infrastructure@amazon: “In this day
and age, you’ll find that most big and important high tech
companies manage to compete and collaborate at the
same time” – VP Cloud Computing, Netflix
Our passion for pioneering will drive us to explore narrow passages, and, unavoidably, many will turn out to be blind alleys. But – with a bit of good fortune – there will also be a few that open up into broad avenues. ”
- 2012 Letter to Shareholders
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big data in healthcare
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user experience in healthcare…
core technology infrastructure in healthcare…
integration in healthcare…
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coordination in healthcare…
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it is time for changeit is time for change
The hole in the dike was Meaningful Use, which standardized key vocabularies
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• Demographics
• Referral Reason (Referral)
• Plan of Care
• Reasons for Visit
• Instructions (Discharge)
• Insurance
• Problems
• Medications
• Allergies
CCDA Content (MU2 Standard)
• Immunizations
• Diagnostic Results
• Vitals
• Procedures
• Encounters
• Advance Directives
• Social History
• Family History
• Cognitive Status
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For the first time, a unified view of the patient-- the
holy grail of healthcare IT-- is within reach
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Medications
are manually reconciled by
the MA or
provider
Vaccines,
problems, allergiesare automaticallyreconciled with
source attributionnoted
All documents and
notes across the continuum of care
(labs, imaging centers,
discharge summaries) are available
What is really exciting, however, is that open systems will unlock new value
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We have entered a new age -- the Age of the Platform. Amazon, Apple, Facebook, and Google have done nothing less than pioneer a fundamentally new way of doing business. By engaging users, consumers, and partners in entirely new ways, they influence billions of humans on the planet, every minute of every day.
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Amazon, Apple, Facebook, and Google have
done nothing less than pioneer a fundamentally
new way of doing business. By engaging
users, consumers, and partners in entirely
new ways, they influence billions of humans
on the planet, every minute of every day.
- Phil Simon, The Age of the Platform
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The Argonaut Project
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The future is already here– it’s just not very
evenly distributed.
- William Gibson
What if we adopted the same principles of working together to serve patients?
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Thank You