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Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners . Company Profile. Company Profile. บริษัท เพลินจิต จำกัด. - PowerPoint PPT Presentation

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Page 1: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 1

Edition 2013 Q2Intended audience: SAP Business One customers, prospects, and SAP partners

Page 2: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 2This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Company Profile

Page 3: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 3This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Company Profile

We are conveniently located on 6th floor, Q House Ploenchit Building on Ploenchit Road. It is easily accessible by the BTS (Phloen Chit Station). It takes seconds walking from the station to the building. Only 5 minutes to main shopping area in Bangkok, less than 10 minutes to the nearest expressway and 40 minutes to Suvarnabhumi International Airport. It is strategically located in the heart of Bangkok’s CBD area.

At INC, our modern, elegant and comfortable office atmosphere is suitable for any working styles. Our center is fully equipped with functions that facilitate your work. You can be ensure that our services meet your requirement, with high technologies communication systems and professional staff to serve you as needed. Our stylish and classy reception and waiting area is the first point of contact for you and your clients. We have the well trained staff that are willing to assist you. Whatever you need, just let us know!

Here we have 41 fully furnished office suites in different sizes which are suitable for 2 up to 8 people. Also, there are fully equipped of 3 meeting rooms and 1 training room, business lounge and pantry to serve you.

บรษท เพลนจตจำ�กด

Page 4: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 4This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Sam Yarn Co.,Ltd.

Associated company

เมอครงทเราตง บรษทหวลำาโพง ขนมา 3 ปกอน เรามกจะพดกนเลนๆ วา ตอไปถาจะสงงานตอ สงใหบรษทชอสามยานกนาจะด เปนสถานตอไปจนกระทงมลกคาอยากไดทม Digital Agency จรงจง ทำาใหเราแยกทมครเอทฟและดไซนออกจากบรษทหวลำาโพง และเสาะหายอดฝมอ ทงคนรจก คนไมรจก หลายคนไดยนชอกนมานาน กเชอเชญใหมารวมทมกน

"สามยาน" โดยสถานทนนหมายถง การมาพบกนของทางเทา ทางเกวยน และ ทางเรอ ซงกคอ Community หรอ Hub นนเอง

สวนความหมายโดยนย มนลงตวทเราทำางานกบดจทลและกราฟก ซงแสดงผลในรปแบบ RGB ทมยานความถแสงอย 3 ยานความถ ซงหมายความวางานดจทล กคองานสามยาน นนเอง

งานของสามยาน จงหมายถงงานดจทล ทเชอมรอยผคนเขาหากน ทงในโลกออนไลน, เวบ, หรอผานแอพพลเคชนในโทรศพทมอถอทกแพลตฟอรม

Page 5: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 5This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Site Reference

Sam Yarn Co.,Ltd.

Page 6: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 6This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Hua Lampong Co.,Ltd.

Associated company

HLP is a mobile application development firm, established in 2008 in Bangkok, Thailand, with experiences in designing and developing applications for smartphone platforms for global companies. With expertise in information architecture and user interface design, HLP creates the ultimate user experience to serve our clients and users.

In the past several years, HLP has earned trust and confidence among global smartphone companies, namely Nokia, Samsung, and Blackberry, as well as top local compapies, including Central Group, Major Cineplex, and Nation Multimedia Group. We have also been in cooperation with a Thai governmental agency, Tourism Authority of Thailand, in developing mobile phone applications and smartphone solutions.

HLP is a founder of MOLOME, a worldwide photo-sharing platform with more than a million users engaging in social sharing activities on iOS, Android, Blackberry, Symbian and Windows Phone.

Page 7: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 7This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Site Reference

Hua Lampong Co.,Ltd.

Page 8: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 8This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Our Site References

SAP Business One

Luna Leena Co.,Ltd.

Page 9: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 9This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Microsoft Business Solution Navision

Chiangmai Siam T.V. Co.,Ltd.

SAP V. R3 & ECC 6

Our Site References (Continual)

Page 10: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 10This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Who using SAP Business One in Thailand

Page 11: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 11This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

What’s ERP ?

ERP = Enterprise Resource Planning is a cross-functional enterprise system driven by an integrated suite of software modules that supports the basic internal business processes of a company. ERP gives a company an integrated real-time view of its core business processes such as production, order processing, and inventory management, tied together by ERP applications software and a common database maintained by a database management systems. ERP systems track business resources (such as cash, raw materials, and production capacity) and the status of commitments made by the business (such as customer orders, purchase orders, and employee payroll), no matter which department (manufacturing, purchasing, sales, accounting, and so on) has entered the data into the system. ERP facilitates information flow between all business functions inside the organization, and manages connections to outside stakeholders.

Page 12: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 12This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Positioning of SAP Business One

Midsize Companies

Small Businesses

Most affordable:Ideal for growing SE needing an entry-level ERP;

Available on premise or hosted by partners

Easiest to consume:Ideal for ME companies

preferring “no IT”;Available on demand only

Most scalable:Ideal for ME companies

with highly industry-specific needs;

Hosting option available

On Premise Cloud/On-Demand

Page 13: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 13This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

A compact business solution stack

Enhance solution enablement for partners

Cover standardbusiness processes

end-to-end

Orchestrate integration and

collaboration

Run completely on in-memory technology

(optional)

Manage TCOExtend the

solution scope

Full flexibility on deployment

Page 14: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 14This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Business OneSAP’s best selling ERP solution by number of customers

~635 Value added partners worldwide

120+ countries where SAP Business One is used

~300 Software Solution Partners with solutions 500+

More than customers 38,000

More than Users550,000

300+ large enterprises running SAP Business One in subsidiaries

41 Country localizations and Languages 27

installations of App for iPhone & iPad57,000+

2,000+

Page 15: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 15This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Business One used in 120+ countries

Solution today

Various countries/regions use other localizations or Partner solutions for SAP Business One

Core

Lifecycle management

On-premise / On-demand

Partner solutions

MobileIntegration

Localizations

SAP HANA

Australia AustriaBelgiumBrazilCanadaChileChinaCosta RicaCyprusCzech Republic DenmarkFinlandFranceGermanyGuatemalaHong KongHungaryIndiaIrelandIsrael

ItalyJapanMexicoNetherlandsNew ZealandNorwayPanamaPolandPortugalPuerto RicoRussiaSingaporeSlovakiaSouth AfricaSouth KoreaSpainSwedenSwitzerlandTurkeyUnited KingdomUSA

Current localizations

Current languages Non-localized countriesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English (UK), English (US), Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Slovak, Spanish (Latin America), Spanish (Spain), Swedish, Turkish

Page 16: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 16This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Easy to Use

Low Cost of Ownership

Ease of Implementation

SAP Business One Philosophy

Page 17: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 17This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Business One key functions

Multilingualism / Localizations

Analytics / DashboardsMobileSAP Business

One Client

• Service mgmt• Service planning• Tracking across

multiple customer interactions

• Equipment card handling

• Service Dashboards• Service contracts• Mobile Interaction• Recurring

transactions• Human resource

integration• Knowledge database• Service calendar• Service call

processing

• Purchase request• Purchase quotations• Web-enabled RFQ• Purchase orders• Goods receipt POs • Goods returns• A/P Invoice• A/P Reserve Invoice• Down-payment

Invoice/Request• Cancel Marketing

Documents• A/P credit memos• Landed costs• Intrastat• Import Process• Workflow

• Item mgmt• Item lists• Price lists• Goods receipts • Goods issues• Inventory transactions• Transfers• Serial number mgmt• Batch number mgmt• Pick and pack• Recurring transactions• Inventory Tracking• Bin Location• Multiple Measurements• Inventory Counting

• Bills of material• Item Sets• Production orders• Goods issues• Goods receipts• Production

Dashboards• GL Account

Determination• Life Cycle mgmt• Item cost calculation• Forecasts• MRP• Drop Ship• Make to order• Order

recommendations

• Chart of accounts• Journal entries• Posting templates• Recurring postings• Exchange rates in

multiple currencies• Financial reports• Budget mgmt• Cost accounting• Multiple posting

periods• Incoming payments• Outgoing payments• Payment run• Bank statement

processing• Checks• Credits• Deferred payments• Account reconciliation• DATEV / ELSTER• Fixed Assets• SEPA

• Opportunity and pipeline mgmt

• Contact mgmt• Activities mgmt• Calendar• Campaign mgmt• Blanket agreements• Quotations• Purchase orders• Deliveries• Returns• Invoices• Dunning• Price lists in

multiple currencies• Special prices• Period and volume

discounts• Customer mgmt• Gross profit

calculation• Microsoft Office

integration

Financials Sales Service Purchasing Inventory Production

Core

Lifecycle management

On-premise / On-demand

Partner solutions

MobileIntegration

Localizations

SAP HANA

ภาษเงนไดรอการตดบญช

Page 18: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 20This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Subsidiary and intercompany integration Two scenarios, based on the integration framework of SAP Business One

Solution today

SAP Business One SAP Business One SAP Business Suite SAP Business One

Highlights:• Manages intercompany transactions between partner

companies, running different SAP Business One installations

• Financial transactions and consolidation across SAP Business One systems, delivered out-of-the-box

• Automated complex business processes

Highlights:• Integrates SAP Business One running in subsidiaries* with

SAP Business Suite components in headquarters location• Data harmonization, financial consolidation, business

process standardization, and supply chain optimization • Pre-configured scenarios and customer-specific content

* Including branches or franchisees of large enterprises

Intercompany Integration Solution for SAP Business OneSAP Business One Integration for SAP NetWeaver

Core

Lifecycle management

On-premise / On-demand

Partner solutions

MobileIntegration

Localizations

SAP HANA

Page 19: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 21This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Complementary solutions

Solution today

Extend SAP Business One functions with solutions developed by Software Solution Partners (SSPs)

• SSP’s have the industry expertise and the customer focus to offer proven, affordable,industry-specific, and horizontal solutions designed to work with SAP Business One

• Complementary solutions are fully integrated into SAP Business One and certified by SAP• Deployed on-premise, on-demand, or for SAP Business One, version for SAP HANA

Industry solutions Cover business needs for industries such as

Horizontal extensions Going beyond generic business needs such as in

• Automotive • Chemicals • Consumer products • Engineering, construction,

and operations • Healthcare • Pharmaceuticals• SCM• High tech

• Industrial machinery and components

• Media • Mill products • Professional services • Retail • Wholesale distribution • Discrete and process

manufacturing

• Productivity• Accounting• Payment• Enhanced CRM• Reporting• Mobility

Core

Lifecycle management

On-premise / On-demand

Partner solutions

MobileIntegration

Localizations

SAP HANA

Page 20: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 22This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Mobile solutions

Solution today

Scope Key benefits

• SAP Business One for iPhone and iPad covers all important business processes, as well as supports ease in extensibility

• Software Solution Partners co-innovate and distribute apps for Industries, business processes or specific technical approaches on various platforms

• Better informed employees with access to the most relevant data

• Managers, executives, sales reps, and service techs stay informed about their business, view reports, manage contacts, and handle sales and service activities

• Real time business decisions anytime, anywhere

• Higher productivity

More information:Introduction of SAP Business One for iPhone and iPad (scope, details, and free trial)

SAP Store - Business mobile apps from SAP and partners

Core

Lifecycle management

On-premise / On-demand

Partner solutions

MobileIntegration

Localizations

SAP HANA

Page 21: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 23This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Clear and solid Product Road Map

Planned innovations

Schematic illustration of major deliveries according to current planning.

* Concrete version numbers and names are subject to be defined later.

Page 22: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 24This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Screen and Report Samples (1)

Page 23: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 25This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Screen and Report Samples (2)

Page 24: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 26This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Company DashboardFinancial Ratio

Page 25: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 27This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Analysis By RegionXCelsius Report Sample

Page 26: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 28This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Profitability AnalysisXCelsius Report Sample

Page 27: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 29This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Labor Market

Page 28: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 30This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Labor Market

Page 29: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 31This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Salary Report

Ref : http://www.adecco.co.th/Adecco-Thailand-SalaryGuide-2013/Page-1.html

Page 30: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 32This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Ref : http://www.adecco.co.th/Adecco-Thailand-SalaryGuide-2013/Page-1.html

Salary Report

Page 31: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 33This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Implementation Tools:Implementation Methodology

SAP Business One

Page 32: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 34This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Partnerorganization

End Customer

Contract and Licenses

Implementationand Support

Engagement of Implementation Consultant

Page 33: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 35This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

AIP Implementation Methodology

Handover from SalesHandover to

Support

Project Phases

Milestones Milestones Milestones Milestones Milestones

Page 34: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 36This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Project Preparation

Key Activities:

Handover from sales

Project plan

Kick-off meeting Delivery and installation of SAP Business

One software

Customer transitions from the sales cycle to implementation mode

The AIP methodology provides sample templates for a pre-sales business analysis, handover from sales meeting, project plan, and kick-off meeting.

Page 35: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 37This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Kick-off Meeting Presentation Template order

Introduction and Project Goals1

Project Plan2

Project Team Organization3

Project Scope4

Project Team Roles5

Project Procedures6

Kick-off Meeting Presentation

Page 36: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 38This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Demo: Project Plan Templates

Page 37: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 39This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Business Blueprint

Focus is detailed analysis of customer’s business processes

Key Activities:

Business processes analysis workshops

Business blueprint

The AIP methodology provides templates for assessing business processes

Page 38: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 40This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Business Blueprint - Milestones

2.1 Requirements gathering workshops conducted with customer

2.2 Business Blueprint defined and accepted by customer

2.3 Changes to project scope and timeline agreed with customer

2.4 Phase sign-off by customer

Page 39: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 41This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Requirements Gathering Workshops

Master Data?

Service?

Client Leads

Client Business Processes

Production and MRP

PurchasingFinancials

and Accounting

Sales Inventory Management

Page 40: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 42This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Sales Order Delivery Incoming PaymentA/R Invoice

Activity Sales Opportunity Sales Quotation

Light & Music Sales Process

Page 41: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 43This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Project Realization

Implementation of customer’s business and technical requirements

Key Activities:

Configuration of company database

Import of master data

Validation and testing

Plans for training and cutover

Page 42: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 44This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Project Realization - Milestones

3.1 Production system installed and configured based on Business Blueprint

3.2 System setup validated by customer

3.3 System and integration testing completed

3.4 Plans defined for training and cutover

3.5 Phase sign-off by customer

Page 43: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 45This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Project Realization Topics

Topic 3: Users, Authorizations, and Licensing

Topic 1: Project Realization Tasks, Milestones, and Documents

Topic 2: Company Creation and Initialization

Topic 4: Data Migration

Topic 5: System Testing and Validation

Page 44: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 46This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Company Creation

Create new company

Copy User-Defined Fields and Tables

Localization Chart of Accounts

template/user-defined Initial posting periods

SBO-Common

Demodatabase

Test database(for system testing)

Productiondatabase

Use for requirements gathering

Page 45: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 47This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Company Details

General tab Company Name Address Communication

Accounting Data tab Tax information Holiday calendar

Basic Initialization tab Critical Settings(!): Chart of accounts template Local and system currency Display credit balance with negative sign Permit more than one document type per

series Use segmentation accounts Use perpetual inventory Manage item cost per warehouse Use purchase accounts posting system

Company Details

Page 46: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 48This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Initial Settings

Period Indicators

Document Numbering

G/L Account Determination

General Settings

Document Settings

Currencies

House Banks

Payment Terms

Payment Methods

Print Preferences

Page 47: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 49This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

General Settings

BPBudget

Services

Display

Font & Background

Path

InventoryGeneral Settings

Page 48: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 50This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Automatic Journal Entries

Chart of Accounts and G/L Account Determination

Sales Purchasing

General

Inventoryxxxxxxx xxxxxxx xxxxxxx xxxxxxx

xxxxxxx xxxxxxx xxxxxxx xxxxxxx

. . .

Default Accounts

Define Postin

g Period

s

General Ledger

Period Indicator

Itemlevel

Warehouse level

Item group level

Page 49: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 51This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Document Settings

Gross profitDocument remarksSales BOM displayInventory releaseNegative inventoryRounding methodExchange rate basisDisplay rounding remarkManage freight in documents. . .

General

Per Document Sales and Purchasing Payments and Journal

Entries Inventory transactions

Document Settings

Page 50: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 52This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

User Accounts

Users

Defaults include: General (Address and

Communication Data) Default Warehouse Print Settings Credit Card Accounts Sales Employee name

Have all authorizations No authorizations Authorizations set in General and

Data Ownership Authorization

Superusers

2 Types

Page 51: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 53This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Licenses and Authorizations

User Account

License Type

Data Ownership

Authorizations

Employee ownership and view

rights to SAP Business One

Documents

General Authorizations

SAP Business Onefunctionality

By User By Document

Page 52: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 54This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Licensing

Contract

# LicensesLicense TypesLocalization

End Customer Partner

Page 53: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 55This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

3

2

License Administration

1. Select user code2. Assign license for user type (more than one type can

be assigned)3. Assign external licenses if needed

License Server nvpal142 3000 Browse

Change

Allocation Components

Company License

Users

OEC Computers

B1 User Type Licenses Used Available

managerbillsophiebradjimbobjohnlindadonna

B1iINDIRECT_MSSLimited Financials UserIndirect AccessLimited Logistics UserProfessional User

111121115

Import License File RefreshUpdate Cancel

External Licenses Used AvailableB1 Usability Package 2

Localization

1

Page 54: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 56This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

General Authorizations

Authorization Level

Authorizations

AdministrationFinancials Sales OpportunitiesSales – A/RPurchasing – A/P Business Partners Banking Inventory Production

Define Bill of Materials Production OrderReceipts from ProductionIssues for Production

MRP

Read-Only Full Authorization Read-OnlyRead-OnlyRead-OnlyRead-OnlyRead-OnlyRead-OnlyVarious AuthorizationsRead-OnlyFull AuthorizationFull AuthorizationFull AuthorizationRead-Only

Max. Discount

Use Encryption

Full Authorization Read Only No Authorization Ok Cancel

Behrendt Krueger Loewe manager Riemann Schmidt Schuy Training Weber Walter Winter

Authorization Objects

Expand Collapse Users

Page 55: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 57This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Data Migration Options

Import From Excel Import Using DTW

Business Partners Items and Prices

Business Partners Items Price Lists Chart of Accounts Transactions Journal Entries . . . . . .

Import From SAP Business One

Exported transactions from another SAP Business One database

Page 56: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 58This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Import From Excel Utility

Business Partners

Microsoft Excel

Items

SAP Business One

.txt file .txt file

Page 57: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 59This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Data Transfer Workbench Templates

Example:OCRD - BusinessPartners.xlt

Save the completed template as a tab delimited or comma delimited file

Page 58: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 60This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Field Types in the Template

Type: string Type: enumSpecific values

Type: int

Tooltips provide field information:

Page 59: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 61This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Parent and Child Templates

Templates for business partner master dataOCRD - BusinessPartners.xltCRD1 - BPAddresses.xltCRD2 - BPPaymentMethods.xltCRD3 - BPAccountReceivablePayble.xlt

CRD4 - BPWithholdingTax.xltCRD5 - BPPaymentDates.xltOCPR - ContactEmployees.xltOCRB - BPBankAccounts.xlt

Page 60: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 62This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

System Testing

Create Test Cases Create Test Plans Test System Document Issues Document Change Requests

This document is intended to test the core functionality of the Sales Order in SAP Business One. This Test Plan should be completed using the Test Database containing your company master data.Complete the Test Plan by following the steps and completing the worksheet. Once you have verified that the actual result matches the expected result as defined by the Test Plan, sign the document and return to <Implementation Partner>.

SAP Business OneSales Order Core Functionality Test Plan

Prerequisites for testing Sales Order core functionality:

*This Test Plan uses Business Partners and Items contained in the OEC Demo Company provided by SAP with the Business One software, for demonstration purposes.

1. Business Partners entered into Business One2. Items entered into Business One3. Test item has current quantity of 10 or more in Business One

a. If no inventory quantity exists, refer to Goods Receipt PO Test Plan

Action Step

Open new Sales Order in Add Mode

Select a Customer

Add an item to the Sales Order

Click orange arrow next to Item No.

Step No.

Sales Order Process StepsExpected Result

Sales Order screen opens

Customer can be selected in Sales Order

Item can be added to Sales Order

Item Master Data window opens

Actual Result(Yes/No)

1.

3.

2.

4.

Page 61: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 63This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Final Preparation

Cutover

Transition of the SAP Business One system and the client into production

Key Activities:

Training of end users

Decision and date for go-live agreed with customer Accounting balances and final transactions transferred to production

system (cutover)

Go-LiveTraining

Page 62: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 64This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Final Preparation - Milestones

4.1 End user training delivered4.2 System readiness for go-live confirmed

with customer

4.3 Cutover activities completed

4.4 Phase sign-off by customer

The AIP methodology provides a Phase and Risk Analysis tool to help you manage the system readiness and cutover activities.

Page 63: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 65This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Training Considerations – End Users

IT Administrators

End users (according to role)

All users: Business processes

overview Navigation

Page 64: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 66This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Countdown to Go-Live

Cutover

New transactions in legacy system

Go-liveImport or enter open transactions and G/L

balances in SAP Business One

Data Migration

System Testing

Sign-off(phase 3) SAP Business One

Page 65: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 67This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Business Partner Balances

Legacy System

Total A/R Balance

Total A/P Balance

SAP Business One

Total A/R Balance

Total A/P Balance

New master data Open documents

Page 66: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 68This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Inventory (Stock) Balances

Item Quantities

Item Costs

Stocktaking count Item costs:

Standard cost? Moving average? FIFO?

Serial and batch numbers

Legacy System SAP Business One

Item Quantities

Item Costs

Page 67: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 69This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

G/L Account Balances

Trial Balance

Profit and Loss

Gen

eral

Led

ger

Gen

eral

Led

ger

Trial Balance Trial Balance

Legacy System SAP Business One

Page 68: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 70This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Opening Balance Transactionsmatch accounting data compare with previous software.

G/L Account

1 2

Business Partner

43

Stock Account

5 6

Opening Balance Account

12

34

56

Page 69: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 71This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Go-Live and Support

Key Activities:Monitoring of new system in productionResolution of outstanding issuesHandover to customer, partner support organization and to SAP supportProject review

Page 70: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 72This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Go-Live and Support - Milestones

5.1 SAP Business One system fully implemented and in production

5.2 Sign-off for phase and final project completion

5.3 Review and optimization conference conducted

Page 71: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 73This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Customer Maintenance and Support Levels

Customer

Partner hotline or SAP Business One

Customer Portal SMB Portal

Support Level 1 and 2

Support Level 3

Solution

Partner

SAP Notes

Page 72: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

© 2013 SAP AG. All rights reserved. 74This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP Support for Partners

Telephone Support Services Hotline Duty Manager

Internet Support Services Message Handling Notes Database Remote Support

Page 73: Edition 2013 Q2 Intended audience: SAP Business One customers, prospects, and SAP partners

Thank You!

Contact for feedback: [email protected] : 086-999-8995