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CONTEXT OF THE EVENT: Each year, the EENA Conference brings together European emergency services, public authorities, researchers and industry representatives to foster the sharing of best practice between all the relevant stakeholders. High-level issues will be discussed during the plenary sessions while operations and technical issues will be addressed during the parallel tracks, over 3 inspiring days. The 112 Awards Ceremony, which is run in conjunction with the conference, recognises and rewards some of the emergency services and

citizens for their outstanding achievements in improving and promoting the European emergency number 112. The EENA Conference will welcome participants representing emergency services and public authorities from all over Europe and also from other parts of the world such as Africa, Asia, the Middle-East and from both North and South America. The expected 350 participants will also include many supplier organisations, researchers and telecom regulators.

EVENT APP (NEW): To help delegates maximise the networking opportunities, EENA would like to welcome all attendees to be part of a total online event experience – the EENA 2014 App. This secure app is a unique benefit for participants, helping them to network with other attendees before, during, and after the EENA Conference 2014 by using PC-based web browsers and mobile platforms (iOS, Android etc.). Join the EENA2014 app to: See the attendees’ and speakers’ profiles Send messages to attendees Set-up meetings with attendees and exhibitors Visit sponsors’ “virtual booths” Create your own personalised event schedule

Link: http://eena2014.zerista.com/ (Login: email address used for registration; Password: sent by email by Zerista after event registration) - Tutorial here

VENUE AND HOTEL: Warsaw Marriott Hotel - Al. Jerozolimskie 65/79 - Warsaw, 00-697 - Poland

The Warsaw Marriott Hotel is one of the most renowned hotels in Warsaw where history still makes itself present. The Panorama Bar & Lounge located on the 40th floor is the highest hotel bar in Europe, offering bird's-eye magnificent views of Warsaw. In addition, all the beautiful appointed 518 guest rooms offer breathtaking panoramic views of the city. The hotel offers a convenient location in the city centre giving easy access to a new generation of theatres, museums, restaurants and nightspots with genuine style and to public transport (train station, metro, trams).

PARTICIPATION: FREE for public authorities’ representatives and EENA

Members (EENA Advisory Board 2014, 112 ESSN, EENA Network of Researchers)

EMERGENCY CALL CENTRE VISITS: Registration on site

REGISTRATION TO THE EVENT AND HOTEL RESERVATION: EENA Conference 2014

LANGUAGE: English

TABLE OF CONTENTS Programme Overview...................................................................................................Page 3 Sponsors.......................................................................................................................Page 4 Floor Plan and Exhibitors..............................................................................................Page 5 Programme in Detail.....................................................................................................Page 6 Vendor Track................................................................................................................Page 15

EENA Conference 2014 2-4 April 2014, Warsaw, Poland

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BENEFITS OF THE EENA CONFERENCE 2014

Meet top international experts in the emergency services field Over 60 leading experts and practitioners will address high-level policy and regulatory matters as well as operational and technical issues during the plenary and parallel tracks

Network and partner with key European stakeholders In 2014, at least 350 participants, including about 200 emergency services and public authorities' representatives from more than 35 countries, researchers, telecom regulators and suppliers will attend. They will be able to interact before, during and after the event via a dedicated app as well.

Get inspired by best practices awarded at European level The 112 Awards Ceremony takes place in conjunction with the conference and will reward individuals and organisations highly engaged in improving and promoting the European emergency number 112

Learn about the newest technological solutions During the 3 days, you will have the opportunity to visit the exhibition area where suppliers will showcase the latest technologies and solutions available

Live the emergency call-centre experience Emergency call centre visits will be organised during the event

Make friends and have a great time On Thursday, you will be able to attend a social event and network in an informal atmosphere together with other participants

ABOUT EENA EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-

quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for

emergency services, public authorities, decision makers, researchers, associations and solution providers with a view to

improving the emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an

efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include 950

emergency services representatives from 44 European countries, 65 solution providers, 9 international

associations/organisations, 150 Members of the European Parliament and 50 researchers.

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EENA Conference 2014 2-4 April 2014, Warsaw, Poland

Emergency Call Centre Visit

Public Warning: Update on "NL Alert"

Update on the harmonised spectrum strategy

Caller Location Update

LUNCH

Managing Change

Update on EENA Activities

Conclusion and Next Steps

International Forum

Australia

Canada

Malaysia

Thailand

Track 1

2) Twitter, Facebook &

Emergency services

3) Structured Protocol &

Quality Assurance

4) Non-emergency numbers

Track 2

2) Cloud for Emergency

services: why?

3) Cloud-based solutions:

what does the market offer?

4) Next Generation Public

Warning

Track 1

1) The Power of Data

2) Forecasting

Track 2

1) Access to 112:

NG112, eCall

2) Access to 112:

Apps, SMS

PM

112 Awards Ceremony (Gala Dinner)Social Event

Palace of Culture & Quiz

Emergency Call Centre Visits

AM

LUNCH LUNCH

Track 2

1) Replacing CAD and PSAP

equipment

Track 1

1) Planning the Control Room

design

Evening

Day 1 Day 2

Emergency Services Panel

Hot Topic: Deploying eCall Caller Location Panel

Day 3

Introduction

Keynote: Utoya Survivor

Tore Sinding Bekkedal

Interactive Session

Last minute update:

UK caller location tests

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5

Floor Plan and Exhibitors

Companies

1. NT Service

2. Barco

3. Intergraph

4. Intrado

5. Optima

6. Frequentis

7a. Avaya

7b. Conveyant Systems

8. Motorola Solutions

9. Ericsson

10. Carmenta

11. Wey Technology

12. Esri

13. Onstar

14. Mobilaris

15. Deveryware

A. Saab

B. CityGIS

C. BETA 80 Group

EU Projects

I. ESENet

III. GERYON

IV. ARIEM 112

Public authority

II. 112 Georgia

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Programme

DAY 1 2 April 2014

Registration 8:00 – 9:00

Introduction - Baltic Room 9:00 – 9:20

Demetrios Pyrros, Chair of EENA Advisory Board Stanisław Huskowski, Secretary of State, Ministry of Administration and Digitization, Poland

Chair: Demetrios Pyrros, Chair of EENA Advisory Board

Plenary Session - Baltic Room Keynote: Utoya Survivor - Tore Sinding Bekkedal

9:20 – 9:50

Tore Sinding Bekkedal is a survivor of the 2011 massacre at the Labour Youth summer camp at Utoya, Norway. He will share with the audience a powerful testimony on his experience with calling the emergency services on that fateful day and what lessons could be learned from the tragedy.

Discussion with Demetrios Pyrros, Chair of EENA Advisory Board

Plenary Session - Baltic Room Managing Change

9:50 – 10:50

"Change is not difficult; it's just different" goes the old saying but is this true when fundamental changes happen to our emergency services? In these sessions you will hear direct examples of where transformational change has been delivered, the main challenges that were overcome and the benefits that have been realised. Raed Arafat, Secretary of State, Head of the Department for Emergency Situations, Ministry of Internal Affairs, Romania Christof Constantin Chwojka, Managing Director, Emergency Service Lower Austria, Austria

10:50 – 11:20 COFFEE BREAK + VENDOR TRACK (see page 15)

Chair: Dieter Nuessler, President of FEU and Vice-Chair of EENA Advisory Board

Plenary Session - Baltic Room Hot Topic: Deploying eCall

11:20 – 11:50

eCall will become part of the 112 infrastructure and the impact it will have on the PSAP community is beginning to become clearer. In this session, you will understand more about what the eCall initiative is about and how it will affect, on a practical level, the PSAPs and what impactful steps can be taken to deal with this new emergency communications channel. Andy Rooke, HeERO 1 & 2 Projects coordinator, ERTICO

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Plenary Session - Baltic Room Emergency Services Panel

11:50 – 12:30

This panel will gather high-level emergency services experts who will debate over a series of major policy issues affecting the current and future provision of emergency services. Topics for discussion are items like governance, organisational change, interoperability, adapting to new technologies and managing human resources. These are examples of some of the wide-ranging topics that will be discussed. Raed Arafat, Secretary of State, Head of the Department for Emergency Situations, Ministry of Internal Affairs, Romania Helena Lindberg, General Director, Swedish Civil Contingencies Agency, Sweden Demetrios Pyrros, Director of Athens Ambulance Service and Chair of EENA Advisory Board Christof Constantin Chwojka, Managing Director, Emergency Service Lower Austria, Austria Stefano Marsella, Senior Manager Ing., Ministry of Interior, Italy

12:30 – 14:00 LUNCH - Exhibition area + VENDOR TRACK (see page 15)

Track 1 Baltic Room

14:00 – 17:30

The Power of Data (1.30hr)

What is data and are we making the best use of the available data for our organisations? Gathering, analysing and interpreting data has never been more crucial than now. Hear in this session from those experts who can provide some insight into how using it can help emergency service organisations become more effective.

Chair: Alexander Bousema, EENA Consultant

Hans Broere, National Project leader, National police, The Netherlands - Development of real time intelligence workstations Piero Brambilla, CIO, AREU Lombardia, Italy - Using data to manage change Bill Mertka, Offer Manager, Motorola Solutions - Data Analytics in Intelligence-Led Policing (ILP) Gerhard Fischer, Business Development Manager Public Safety, Frequentis - The power of data: real world examples, new scenarios and solutions

15:30 – 16:00 COFFEE BREAK

+ VENDOR TRACK (see page 14)

Track 2 Congress Hall

14:00 – 17:30

Access to 112: NG112, eCall

Chair: David Williams, ETSI EMTEL chair NG112 (30 min) Next Generation 112 has been a key focus area for EENA for many years and there have been some developments to note recently. In this session, you will hear an update on the work of the EENA NG112 Committee, plans for the future and how you can become more involved in its work. Cristina Lumbreras, Technical Director, EENA, Wolfgang Kampichler, EENA NG112 Committee Chair - NG112 update

eCall (1hr) eCall is being deployed in 15 European countries in the framework of HeERO 1 & 2 projects. Hear concrete examples from colleagues who are working on 3 different ways to implement this new emergency communications channel. Luca Bergonzi, HeERO Pilot representative, Italy Andrei Mihalache, Technical expert for 112, Special Telecommunications Service, Romania Kurt Verachtert, CAD Program Manager, ASTRID, Belgium

15:30 – 16:00 COFFEE BREAK

+ VENDOR TRACK (see page 14)

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Forecasting: where should your resources be placed? (1.30hr) Locating emergency response resources in the right place can help to dramatically reduce the response time and improve the outcome for the citizen. In this session you will hear how intelligence-led forecasting and planning can help to decide where best to locate the response resource.

Chair: Andy Heward, EENA Operations Committee Chair

Geoff Goodhew, Product Specialist and Tim Lynskey, Sales Director, Optima - How to Identify Optimised Resource Locations, Real World Examples Harald Herweg, Colonel, Head of Berlin Fire and Rescue Academy, Germany - Master Planning for Fire and Rescue Services in large Cities using computer technologies Luca Bergonzi, International business development, Beta 80 Group - Real-time resource management in the city of Milan Stephan Miegies, Commercial Director, CityGIS - You need an iCOP

Access to 112: Apps, SMS

Chair: John Medland, 999/112 policy manager, BT, United Kingdom

112 apps (30 min) The availability of Apps to facilitate communication to 112 has been growing substantially in recent years but the evidence to date has been that many of these Apps have been problematic. In this session, you will hear from EENA about the work done recently on the 112 App architecture for Europe and the recommendations to make these Apps more interoperable. Cristina Lumbreras, Technical Director, EENA - 112 apps architecture 112 SMS (1hr) Non-voice methods for contacting the emergency services are becoming more mainstream and one such channel is the use of e-SMS. Many countries have adopted this facility and many more are evaluating its adoption. In this session, you will hear the opportunities and challenges from three countries who have successfully made the facility possible and provided this type of access to their citizens. Julia Mähonen, Process Manager, Estonian

Emergency Response Centre - SMS 112 in

Estonian Emergency Response Centre

Michael Kelly, Head of Operations ECAS, BT

Ireland - Challenges of SMS to 112 Introduction:

the experience in Ireland

Tomas Gislason, Deputy CEO 112 Iceland, 112 Iceland - SMS usage by 112 Iceland

19:00 – 23:00 112 Awards Ceremony (Gala Dinner) – Grand Ballroom, 2nd floor You are all warmly invited to join us in the Grand Ballroom. During the Gala Dinner, the 112 Awards Ceremony recognises and rewards some of the emergency services and citizens for their outstanding achievements in improving and promoting the European emergency number 112.

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DAY 2 3 April 2014

Chair: Rokas Kvedaras, Director, Innoseven Technologies

Plenary Session - Baltic Room International Forum

09:00 – 10:35

The structure, challenges and strategies regarding the emergency services differ in each country and the approach to the work of the emergency services and public authorities also differs. This session will outline how some countries approach these challenges and hear them share their experiences first-hand. Anuchar Sethahatien, Secretary General, National Institute for Emergency Medicine, Thailand Nancy Banks, NENA Canadian Regional Director, Canada Glenn Horton, Superintendent, Queensland Police Service, Australia Rozinah Anas, Project Director, MERS 999, Malaysia

Plenary Session - Baltic Room Last minute update: UK caller location tests

10:35 – 11:00

The efforts to achieve more accurate and reliable caller location information are constantly evolving and the research work is continuing. BT recently concluded one such project in the UK in an effort to make use of the existing AGPS and WiFi based location available from modern handsets. Hear in this session the findings of the tests and the possible impact it may have in the future. John Medland, 999/112 policy manager, BT, United Kingdom

11.00 – 11:30 COFFEE BREAK + VENDOR TRACK (see page 15)

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Track 1 Baltic Room

11:30– 12:30

Planning control room Design (1hr) Designing a control room to reach its optimum performance requires a lot of planning and preparation. In this session, you will hear how such factors of workflow, ergonomics, sound control and many more can affect how the control room functions.

Chair: Tadas Maroscikas, Deputy Director, Lithuanian Emergency Response Centre

Marko Nieminen, Director of ERC services, ERC Administration, Finland - Control Room Design in ERCA Finland Ana Kekelidze, Chief Specialist of Analytical Service of LEPL 112, Ministry of Internal Affairs of Georgia - 112 Georgia: designing a modern Control Room Friedrich Lausch, Manager, & Markus Gross, Technical Officer, Vienna Ambulance Control Centre, Austria - Planning a New Control Room for the Vienna Ambulance Service

12:30 – 14:00 LUNCH - Exhibition area + VENDOR TRACK (see page 15)

Track 2 Congress Hall

11:30 – 12:30

Replacing CAD and PSAP equipment (1hr) Replacing any type of infrastructure can be a complex task and the risks to the operation can be significant. However, there are some essential approaches that should be considered and in this session, you will hear first-hand how replacing PSAP equipment can be overcome. Chair: Jiri Nemcik, Head of emergency call centre, Fire

and Rescue Brigade of Moravian - Silesian Region, Czech Republic

Gianangelo Passano, Emergency Medical Dispatcher, Ambulance services of Genoa, Italy - Replacing our CAD infrastructure: the experience of the Genoa Ambulance Service Dennis Davis, Public Safety Advisor, Airbus Defence

and Space - Fire Control Room Integration: Past and

Future

Bjorn Skoglund, Chief Developer of the 112 Service, SOS Alarm, Sweden, and Andy King, Global Principal Solutions Architect, Government, Ericsson - The experience in Sweden of migrating PSAP CAD equipment

12:30 – 14:00 LUNCH - Exhibition area

+ VENDOR TRACK (see page 15)

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Track 1 Baltic Room

14:00 – 17:30

Twitter, Facebook & Emergency services (1hr) Services such as Twitter and Facebook are part of our everyday lives. Some of these are being used by some emergency services in everyday operations, with many benefits and many challenges. In this session, you will hear examples of how Twitter and Facebook are being used to communicate with citizens.

Chair: Uberto Delprato, CEO, IES Solutions Kaili Tamm, Expert, Development Department, Estonian Emergency Response Centre - The role of social media ensuring safety and security: Estonian experience Martin Strand, Superintendent, Oslo Police - Twitter: Is it suitable for public information? Experiences from Norway Bert Brugghemans, Fire Chief (area manager), Antwerp Fire Service, Belgium - Social media for Emergency Management Structured Protocol and Quality Assurance (1hr) The use of structured protocols in the PSAP is widely recognised as an essential tool and critical towards the achievement of a quality-centric organisation. Structured protocols allow for the benchmarking on which the quality assurance can be effectively performed. In this session, you will hear from experts who have implemented structured protocols in their operations and the benefits that this has brought.

Chair: Andre Baumann, Head of the Paramedic School, Berlin Fire Brigade, Germany

Andy Heward, Operations Manager, London Ambulance Service NHS Trust, United Kingdom - Defining Quality Richard Smith, Product Manager, NICE Systems - How Quality Assurance Can Help the “Future” PSAP Catherine Bishop, Global Emergency Services Outreach Manager, OnStar/General Motors - Integrating Structured Protocols in a Third Party Call Center

16:00 – 16:30 COFFEE BREAK + VENDOR TRACK (see page 15)

Track 2 Congress Hall

14:00 – 17:30

Cloud for Emergency services: why? (1hr)

Cloud-based services are beginning to replace traditional legacy-based systems and with this new opportunity come many benefits and challenges for the emergency services. In this session, you will hear how and why the move to cloud-based services could benefit the emergency services themselves.

Chair: Mladen Vratonjic, EENA Operations Committee

Vice-chair

Dimiter Velev, Professor, University of National and World Economy, Bulgaria - Principles of Cloud Computing Application in Emergency Management Jens Pottebaum, Senior Researcher, University of Paderborn, Germany - Interoperability through cloud-based systems: Opportunities, challenges and issues Christof Constantin Chwojka, Managing Director, Emergency Service Lower Austria, Austria - Cloud-based emergency services in Lower Austria

Cloud-based solutions: what does the market offer?

(1hr)

Now that we understand why the move towards cloud-based services is growing, we now ask what types of services exist currently and into the future? In this session, you will hear directly from some experts who can provide guidance on the relevant current and future market offerings. Chair: Cristina Lumbreras, Technical Director, EENA

Ian Colville, Product Manager, Aculab - Cloud

Telephony for Emergency Services

Paul McLaren, Director of Support Engineering,

Intrado - Take Control of Your 112 System, Move

Your Solution into the Cloud!

Mark J. Fletcher, ENP, Chief Architect WW Public

Safety Solutions, Avaya - Looking to the future with

your head in the Cloud

16:00 – 16:30 COFFEE BREAK + VENDOR TRACK (see page 15)

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17:40 –20:00 Emergency call centre visits Meeting in the hotel lobby next to the EENA banner - Registration mandatory 20:30 – 23:30 Social Event - Palace of Culture and Science Join us for a drink and an interactive quiz with colleagues from all over the world in a friendly atmosphere at the Palace of Culture and Science, the city's most visible landmark, commissioned by Stalin and completed in 3 years by 5000 workers. It is the tallest building in Poland and the sixth tallest building in the European Union. You will also have the opportunity to benefit from historical explanations about the history of Warsaw and Poland provided by a guide. This is a casual meeting to get to know each other or meet some friends and acquaintances.

Please note that no dinner will be served but welcome drinks will be offered.

Non-emergency numbers: do they help? (1 hr) Some Member States have developed a non-emergency number facility to provide assistance and support to their citizens in non-emergency situations. In this session, you will hear examples of such developments and how the challenges with these systems have been overcome.

Chair: Richard O’Carroll,

Manager, ECAS, ComReg, Ireland

Simon Beresford, Subject Matter Expert in Telephony for NHS111, United Kingdom - The impact of a non-emergency number for health (111) on emergency calls (999/112)

Sue Lampard, President, British APCO, United Kingdom - 101: An assessment of the UK non-emergency police number

Doris Rahn, Manager European Network 116 117 - 116 117: The Europe-wide Non-Emergency Medical On Call–Service for Patients

Next Generation Public Warning (1hr) Many of us are familiar with the benefits and capabilities of traditional public alert and warning systems. But what about public alert and warning systems that reach IP end-points? In this session you will hear about the challenges, risks and solutions related to next generation public alert and warning systems.

Chair: Paul Kubben, Policy Advisor, Ministry of security and Justice, Netherlands

Feliks Vainik, VP Business Development, eVigilo -

Next Generation Public Warning

Anand Anupam, Global Sales Director, UMS -

Comprehensive Public Warning Systems of Future

Peter Sanders, Vice-chair ETSI EMTEL - Next

Generation Public Warning from a standardisation

point of view

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DAY 3 4 April 2014

Chair: Manfred Blaha, Technology Advisor for National Crisis-

and Disaster Prevention Management, Ministry of Interior, Austria

Plenary Session - Baltic Room Public Warning: Update on "NL Alert"

9:00 – 9:20

Public warning systems have been operational in various countries for some time but some now require upgrading and integration with other technologies. Other countries have no such systems but need to develop a solution. In this session, you will have the chance to get an update on the NL Alert System that has now been implemented for about one year in the Netherlands. Paul Kubben, Project Manager Public Warning Systems, Ministry of security and Justice, Netherlands

Plenary Session - Baltic Room Update on the harmonised spectrum strategy

09:20 – 9:40

We hear all the time about how the importance of critical communications and interoperability is to the emergency services; hear in this session how the initiative to have a specific set of broadband spectrum allocated to the Public Protection and Disaster Relief (PPDR) community is progressing and what the key message are for the emergency services across Europe. Jeppe Jepsen, Director of Broadband Spectrum, Tetra + Critical Communications Association (TCCA)

Plenary Session - Baltic Room

Caller Location Update 9:40 – 10:45

The necessity to have meaningful, timely, accurate and reliable caller location information made available to the emergency services has been well documented. In this session, you will hear updates from two institutions who have active working groups engaged in the topic. The presentations will be made by ETSI who are working on a standard towards IP caller location and CEPT who are working on mobile caller location targets. EENA will also present the results of its survey on caller-location and an update on the regulatory developments.

Chair: Mark Mangham, Director, MM Insight Luca Pesando, Chair of ETSI Project E2NA and participant in the M493 Steering Group, Telecom Italia - ETSI M493 update Freddie McBride, European Communications Office, Expert, Numbering & Networks - A progress update on the work of the "Project Team Emergency Services" Gary Machado, Executive Director, EENA - Universal Service Directive & Caller Location

10:45 – 11.15 COFFEE BREAK + VENDOR TRACK (see page 15)

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Plenary Session - Baltic Room Caller Location Panel

11:15 – 12:00

As a follow-up from the previous topic, a panel of experts will discuss the issue and the evaluate progress being made and the obstacles and challenges that lie ahead. Your observations and questions are warmly welcome.

Chair: Tony O'Brien, Deputy Executive Director, EENA Florin Dragomir, CEPT "Project Team Emergency Services" Chairman Ola Bergstrom, Contact Network Chair, BEREC Gyula Bara, Policy Officer, DG Connect, European Commission Frederic Bruneteau, Managing Director, Ptolemus Arturas Kedavicius, Former Head of the Lithuanian 112 Service

Plenary Session - Baltic Room Interactive Session

12:00 – 12.30

In this session, EENA will provide the delegates with the opportunity to vote on the topics that were most relevant during the Conference and to help EENA plan for future events. It is an interactive session which is always popular with delegates. Voting tools will be at your disposal.

Presented by: Dieter Nuessler, Vice-Chair of EENA Advisory Board and President of FEU

& Uberto Delprato, CEO, IES Solutions

12:30 – 13:30 LUNCH - Exhibition area

Plenary Session - Baltic Room Update on EENA activities

13.30 – 14.15

In this session, the EENA team will outline some of the Association's key activities such as the work of the various committees, the plans, the issues and challenges ahead. The session will be interactive and the participants will be consulted.

Conclusion and Next Steps - Baltic Room 14.15 – 14.30

EENA will conclude the Conference with a summary of the key learnings and recall some of the key discussion points over the past three days. Also included will be a forward-looking view of the upcoming issues and hot topics. Demetrios Pyrros, Chair of EENA Advisory Board Emmanuel Paul, EENA 14:45 – 16:30 Emergency call centre visit Meeting in the hotel lobby next to the EENA banner - Registration mandatory

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Vendor Track - Chopin Room During Coffee Breaks & Lunches

DAY 1 2 April 2014

Morning Break (10.50 - 11.20)

Ericsson - Andy King, Global Principal Solutions Architect, Government - Under Control: offerings from Ericsson that underpin effective response

Lunchtime (12:30 - 14:00)

12:30 - Beta 80 Group - Francesco Frugiuele, Director of Marketing & International Business Development - The four fundamental bricks of a PSAP 13:00 - Motorola Solutions - Dave Barry, International Product Manager - Integrated Command and Control (ICC) Group - Harnessing information to enhance the 112 response 13:30 - Iskratel - Gorazd Novak, Technical Sales Manager - Iskratel’s eCall Node: a fast and economic way for eCall deployment into any environment

Afternoon break (15.30 - 16.00)

Volt Delta - Russ Moseley, Account Manager, & Andy Minshaw, Business Director - How can you enable eCall capability alongside your existing contact centre infrastructure?

DAY 2 3 April 2014

Morning Break (11.00 - 11.30)

Voxbone - Antonio Latorre, Product Manager - Access to emergency services in Europe for VoIP providers

Lunchtime (12:30 - 14:00)

12:30 - Airbus Defence and Space, Tuomas Korpilahti, Solution Marketing Manager, Operational Marketing - How to manage security during Formula 1 Grand Prix 13:00 - Intrado - Kevin Coyne, Intrado Mobility VP Systems Engineering - Emergency Services in a Connected World 13:30 - Avaya - Markus Bornheim, Senior Consultant, Public Safety and Emergency Services - Avaya’s position in Emergency Services and Public Safety

Afternoon break (16.00 - 16.30)

VoIP Solutions - Peter Woodford, President - VoIPs Emergency Location Informer system

DAY 3 4 April 2014

Morning Break (10.45 - 11.15)

Atos - Iratxe Gomez Susaeta, GEMMA Presales Manager, & Oliver Munch, Practice Head & Local Offering Manager - End-to-end preparedness and response for a safer world