eesi new profile 2014 v5

CORPORATE CAPABILITY STATEMENT

723 Via Decampo

Caguas, Puerto Rico 00727-3115

Phone: (787) 226 - 3267

Email: [email protected]

Web: www.eespri.com

Enterprise Excellence Systems

OUR VISION

OUR OFFERINGS

Business Process Management

Strategic Planning / Implementation

Operational Excellence / Process Improvement

Project / Program / Portfolio Management

Product / Process Engineering

Process Validation

Quality Management Systems

Development of Business Applications

BUSINESS SCOPE

Within the next 3 years, we will become

our client’s' “Partner Of Choice” in their

quest to achieve or exceed their goals

OUR MISSION

We will create value to our sharehold-

ers and stakeholders by engaging in

designing, developing and imple-

menting enterprise excellence systems,

process improvement programs as well

as information technologies manage-

ment and engineering solutions for our

customers, which will align their strate-

gic goals with their operational execu-

tion in order for them to reach or ex-

ceed their goals

OUR VALUES

Our values reflects what we are as an

organization. We will conduct our busi-

ness following a strategic partnership

approach with our customers as well as

our suppliers and community in gen-

eral. We will embrace process manage-

ment technology and innovation as the

cornerstones of our business. EES pro-

motes an environment of integrity, re-

spect and excellence in all of our en-

deavors.

Enterprise Excellence Systems is a consulting firm providing services in Puerto

Rico, USA and expanding to the Caribbean and Latin America. Our core compe-

tency is aligning our client’s operating and supporting processes’ performance

with their strategic objectives in order to achieve or surpass their expected

goals.

Our successful engagement history includes (among others) designing, develop-

ing and implementing Strategic Systems aimed at providing short and long term

direction while assessing, identifying and mitigating risk, planning the magni-

tude of efforts, implementing Change Management methodologies and tools to

deal with normal resistance to challenge the status quo, and sustaining success-

es and raising the bar to the next level with the implementation of an Operation-

al Excellence program.

We combine our resources’ vast experience and knowledge in their specific line

of business, with the research, development and implementation of the latest

technological advances in the information management field, state of the art

engineering solutions, and proven process improvement methodologies and

tools to assure and sustain the engagement’s success according to our client’s

expectation.

We approach each engagement using the methodology and best practices delin-

eated by the Project Management Institute (PMI). This methodology is imple-

mented in each engagement by one of our certified Project Management Profes-

sionals.

Through our strategic partnership with other service providers, we can also offer

services on business. Start-ups, compliance with regulatory agencies / govern-

mental permit transactions, talent management, process validation and opera-

tions management at different executive levels.

We invite you to take a closer look at our corporate capabilities at our company

website www.eespri.com


K2

We provide software that makes your people more effec-tive.

K2 quickly allocates work to the right people along with the information they need to make great decisions.

With K2, nothing is impossible

WITH K2 YOU GET

Higher service levels by giving people the right information, at the

right time and with the authority to act.

Increased responsiveness by eliminating indecision and bottle-

necks.

Full visibility into trends and activities across your business, every-

where K2 is used.

Flexibility to change your business software as quickly as your

business needs

Business Insight

Track information across sources and applications for status, aggregate infor-mation and trends.

Integration

With our patented SmartObject framework, use information from line-of-business sys-tems and external data sources in a single form. Out of the box, we support Share-Point, Active Directory, Exchange, Dynamics CRM, SQL Server, Oracle, SAP, and Salesforce.com.

Mobile

Create a form once and render it across platforms and devices


More on Information

Systems Services

Our consultants uses K2 blackpearl as our software platform of choice

for building business process applications that include forms, work-

flow, data and reports, which flows across enterprises and within de-

partments, in order to allocate work to the right people, with all the

information they need to make great decisions. K2 works under

the .NET frame. Our technicians are also well experienced in develop-

ing under the .NET platform.

FORMS - K2 blackpearl delivers a fast, easy way to create forms for business pro-

cess applications: no code, and no loss of control. Drag and drop reusable compo-

nents into place, tie the form to a workflow, use data from various systems, roll it

out and move forward – today.

Consistent user interface

Unify system access

DRAG-AND-DROP DESIGN

BUILD WITH RULES

LEVERAGE EXISTING DATA

WORKFLOW - Automated workflows drive action, ensure consistency and in-

crease visibility by connecting your people with relevant tasks and information. K2

blackpearl provides a robust workflow engine, design tools that cut complexity, and

reusable components that save you time. It creates value in the form of :

Business Process Automation

Starts workflow with a form, email, action in a line of business system

Extensive business rules engine

Flexible notification options

SCALE TO FIT

INTUITIVELY DESIGN WORKFLOWS

REPORTS - Monitor progress and performance in real time

Transparency — audit trail on every transaction made, in real time

Real time reporting on process—not waiting for other application to compile

Automatic or out of the box dashboard capability - incorporating processing BI

information

DATA - Access line of business data across the organization

Repeatable integration

Seamlessly read and write data to existing systems and databases

Out of the Box integration

Languages

.Net, C#, PHP, VB , CSS, HTML,

SQL, Ruby, Python, Cobol

Software

Database: MYSQL, Oracle,

Eclipse, PostgreSQL, MongoDB

Platforms: Windows

2000 ,Windows XP, Windows

Vista, Windows 7, Linux Mint, Ub-

untu

Digitalization : IBM Datacap

Agile Development : Outsystems,

K2

Our Team’s Certifications

IBM Datacap Taskmaster Capture

Product Fundamentals Technical

Mastery

Programming in HTML5 with Ja-

vascript and CSS#

Developing ASP.NET MVC 4 Web

Applications


Initial assessment and develop-ment of project charter

Project Plan development, execu-tion and monitoring phases

Identification and development of baseline, and identification and development of the Governance Body

Identification of members of the Centers of Excellence

Identify member’s competency gaps and implement counter-measures, deploy improvement teams

Evaluate IT infrastructure and software platforms and imple-ment BPM and rapid application development suite

Determine best process candi-dates for improvement and auto-mate activities

Implement and monitor perfor-mance

A Typical BPM

Bridge between process and information driven systems, enables our clients to improve the efficiency and effectiveness of their business’ core processes by fostering ongoing collaboration between IT and business users.

Process Management is the cornerstone of a BPM Program, and an approach used by managers and workgroups to ensure that the out-puts of their work efforts are:

Predictable (stable) Achieve customer requirements (capable) Aligned and optimized to deliver correct results / value to cus-

tomer (effective) Are performed quickly, and at or less than expected cost

(efficient) Capable of quickly adapting to meet market and customer de-

mands (flexible)

Our approach towards designing, developing and implementing a BPMS solution will provide capabilities in:

Workflow Automation – which has been focused on auto-mating human-centric processes, and achieved throughout the implementation of an application rapid developing platform

Enterprise Application Integration – which is focused on the exchange of information between heterogeneous systems, and important to integrate communications between different activities within a process, or sub-processes within processes

Business Process Analysis – which is focused on gaining a detailed understanding of business processes in order to iden-tify non valued added activities, and opportunities to consolidate or eliminate highly repetitive tasks

Business Activity Monitoring –

which is focused on analyzing the effi-ciency and effectiveness of business processes and activities thorough the implementation of dashboards and other performance measurement tools

Business Process Management (BPM) - The right integration of methodology, technology and change management to assure a suc-cessful business transformation...

Enterprise Excellence

Systems is a proud partner

of K2, the provider of the

most efficient BPM Suite

and rapid application devel-

opment platform in the

market


Phase 1

1. Initial communication to management and support in identifying pilot projects

2. Training in Project management meth-odology and software

3. Project plans and formal control in place for all identified projects

4. Make available a library of project tem-plates

5. Standardize project structure and report formats

Phase 2

1. Network-based structured plans and report formats for all identified projects

2. Rollout of PM software training to all project leaders and team members

3. Training and mentoring

4. Implementation of the initial PM infra-structure

Phase 3

1. Implementation of the enterprise-level PMO

2. Turnover day to day responsibility to PMO staff

Phase 4

1. Turnover all PM responsibilities to the PMO

2. Recommendations to management for policies and incentives required to per-manently establish project management as a core competency in the organization

Expected Deliverables of a

Project Management

Engagement

At Enterprise Excellence Systems, we know that establishing a pro-

ject management program in an organization can present significant

challenges. There is no such thing as a universal solution, therefore

any implementation needs to be tailored to the organization’s project

types, resources capabilities and organizational culture.

Experience has taught us to use a phased approach towards project

management’s tools implementation. The phased approach helps to

overcome resistance to change, and allows for the incorporation of

lessons learned in early implementation phases.

We identify these phases as:

1. Program Induction Phase - our consultants use pilot projects to

build process momentum, overcome natural resistance to change,

and gain first-hand knowledge of the organization.

2. Program Launch - This phase utilizes information gathered from

pilot projects to roll-out structured project planning and control

processes for all remaining projects.

3. Enterprise Deployment - During this phase, tools are implemented

that are focused on managing the organization’s entire portfolio

of programs and projects.

4. Maintenance Phase - This final phase marks the transition of the

whole program from the our project management project consult-

ants back to the organization.

Successful completion of this approach creates long-term continuity

by implementing the necessary policies and incentives to permanently

inculcate the project management’s vision into the culture of the or-

ganization.

“Recognition of the strategic importance of project manage-ment in the corporate world is rapidly accelerating. One rea-son may be a strong belief by business leaders that aligning project management with strategy can significantly enhance the achievement of organizational goals” Sabin Srivannaboon

Member


Analyzing strategy versus market conditions and determine if cur-rent efforts are directing the or-ganization towards achieving the unique position needed for suc-cessfully differentiate from com-petitors.

Review organizational results ver-sus strategic goals and recom-mend any countermeasure need-ed to close any gap found.

Review organizational structure and determine if it covers all pro-cesses efficiently and with efficacy or if it needs to be de-layered down to reduce waste.

Review organizational competen-cies and develop a Learning Plan to cover gaps.

Design, develop and implement an Enterprise Excellence Model that will satisfy the client’s indi-vidual and unique needs.

Implement a performance evalua-tion system in order to assure op-erational alignment with strategic goals.

A Typical Strategy

Engagement Includes

STRATEGY PLANNING / IMPLEMENTATION - As pointed out by D. Porter and R. Kaplan in their book The Execution Premium, “companies generally fail at implementing a strategy or managing operations because they lack an overarching management system to integrate and align these two vital processes”.

Throughout the last decade, various surveys indicates that almost 60 to 80% of the companies fall short of the targets expressed in their strategic plans.

Our experience point out that the most common business challenge is the execution of the plan rather than the strategy itself. Our company adds value to other organizations that needs to evaluate, design and implement a system geared towards aligning the per-formance of their operating and support units with the corporate’s strategic goals. Our basic approach towards effective strategic planning and implementation is based upon the following diagram:

“You can have the best processes in the world, but if your governance processes don’t provide the direction and course correction required to achieve your goals, success is a matter of luck” unanimous

This approach assures a sustainable competitive advantage by:

Achieving a unique competitive position based on a difference the organization can preserve

Align activities to strategy Clear tradeoffs and choices vis a vis with competitors Sustainability comes from the implementation system, not the

individual parts Manage change through Centers of Excellence


Perform high level critical process analysis to diagnose possible causes of resources waste and identify process improvement tools and methodologies to imple-ment.

Design Operational Excellence Model, obtain approval from management and design deploy-ment plan.

Identify competencies needed to assure model implementation success and compare against or-ganization’s resources. Develop and implement learning counter-measures. Prepare resources for model deployment.

Assist organization in model de-ployment. Serve as monitors to assure success.

Design, develop and implement Balance Score Card to assure im-plementation success and pro-gram sustainability.

Review organizational results and assure Process Excellence efforts are sustaining the organization’s strategic goals.

An Operational Excellence

Engagement Typically

Includes...

The pursue of business efficiency and efficacy has spawned an im-pressive amount of process improvement tools and techniques. Although these tools and techniques had provided spectacular re-sults, for most organizations, their real challenge is to sustain these results in the face of changing customer expectations, competitive threats, new technologies, government regulations and many other variables.

Organizations must continually evolve to meet these dynamics and avoid the pitfall of re-inventing the strategy instead of adjusting it. Process improvement professionals must device ways to support the organization in the most efficient and cost effective manner during time of change, specially when turning around a loosing business or when resources are very limited.

Developing a customer focus, both internally and externally, com-bined with fast and agile processes, and the organization’s perfor-mance aligned with strategic objectives is the goal of the excellence model illustrated bellow:

“Operational Excellence is not the engine for cost cutting. You should use it for cost efficiency, reve-nue generation and customer service. But it is very dangerously to focus myopically on cost cutting” Debashis Sarkar


Design Processes / Review Product

Engineering According to Client’s

Specification and Recommend /

Implement Improvements.

Implement ISO 9000 or EFQM

Standards and Good Manufactur-

ing Practices.

Validate Processes According to

Government Regulatory Agencies

and Industries’ Best Practices In-

cluding Safety and Occupational

Health Standards.

Build New / Optimize Facilities Us-

ing Plant Layout Tool, Location

Studies and Process Standardiza-

tion According to Industrial Engi-

neering Tools and Methodologies.

Assure that al client’s specification

are followed accordingly and that

performance traceable data is

stored for reference use.

Make sure that the inherent risk of

changing a product or process is

countermeasure prior to full de-

ployment.

General Steps to Engineer

Products / Processes

Product / Process Engineering requires a great attention to detail,

excellent written communication skills, analysis skills and the ability to

objectively meet the requirements of the customer’s product design.

It involves documenting current process, evaluating time and level of

effort, as well as analysis of efficiency, bottlenecks, and overall process

costs.

Our focus is to implement a phase based program towards product /

service design and development, design for manufacturability, types

of processes, process flow structures and value stream mapping.

We improve process reliability and quality by designing, developing

and implementing mechanical fixtures for work-aids and work station

equipment. These fixtures will also minimize operation’s dexterity re-

quirements. Work station reliability and capability will be assured by

the design, development and implementation of automated inspec-

tion devices and in-line process audits.

We will establish process baseline, create value stream map, transac-

tional flow audit, and develop improvements using a customized com-

bination of process improvement tools and methodologies.

Our engineering team will design, develop and implement product

technical package, process flow, job design, labor standards, facilities'

layout, key performance indicators as well as job instructions and op-

erational procedures.

On the process level, our team will develop job specialization and ex-

pansion, psychological components, self-directed teams, learning

curves, motivation and incentive systems including ergonomics and

work methods using time studies, work sampling, predetermine time

studies and other work measurement techniques.

“Design is not just what it looks like and feels like. Design is how it works” Steve Jobs


Audit / Develop and Implement a Sta-

tistical Quality Control Program Using

Quality Specifications and Costs, Six

Sigma Quality and Tools, Process Ca-

pability and Reliability, Statistical Pro-

cess Control Tools and techniques,

Customer’s Requirements, External

Benchmarking, ISO 9000 and Service

Quality Measurements Among other

Tools and Methodologies.

Audit, Develop and Implement a Quali-

ty Assurance Program Based on Gov-

ernment and Other Agencies’ Regula-

tions, ISO Standards, Industry / Service

Best Practices and Customer’s Require-

ment. Develop Internal Audit Capabili-

ties Including Training.

Audit Non-Conforming Operations,

Establish root-Cause of the Problem

and Develop Countermeasures to Cor-

rect and Improve as Needed.

Benchmark Product / Processes using

the FDA, CFR, SQA, ISO 9,000 Stand-

ards and other Best Practices including

Principles of Total Quality Manage-

ment, Total Productive Maintenance,

Six Sigma Quality and Tools, Process

Capability and Reliability, Statistical

Process Control, and Service Quality

Measurements.

General Steps to Establish

a Quality Management

Program

Quality Management ensures that an organization, product or service

is consistent. It has four main components: quality planning, quality

control, quality assurance and quality improvement.

Quality management is focused not only on product and service quali-

ty, but also the means to achieve it. Quality management therefore

uses quality assurance and control of processes as well as products to

achieve more consistent quality. Customers recognize that quality is

an important attribute in products and services. Suppliers recognize

that quality can be an important differentiator between their own

offerings and those of competitors (quality differentiation is also

called the quality gap).

At Enterprise Excellence Systems, we strongly believe that organiza-

tions should understand current, and predict future customer needs,

meet customer requirements and should exceed customers’ expecta-

tions. An organization attains customer focus when all people in the

organization know both the internal and external customers, and also

what customer requirements must be met to ensure their satisfaction.

The primary dimensions of product quality to control includes Perfor-

mance, Features , Reliability, Conformance, Durability, Serviceability,

Aesthetics and Perceived Quality.

Increasingly, however, service quality is attracting equal or more

attention; Responsiveness, Reliability, Accuracy, Knowledge of Employ-

ees, Courtesy, Consistency, Speed

Our consultants are experienced Industrial Engineers, Health Care Pro-

fessionals and Information Technology Specialist. Some are certified

ISO 9,000 Auditors and LSS Black Belts, with extensive experience de-

signing, developing and implementing Quality Management Programs

in the manufacturing and in the service fields, specially in the health

care field.

“The history of quality management, from mere 'inspection' to Total Quality Management, and its modern 'branded inter-pretations such as 'Six Sigma', has led to the development of essential processes, ideas, theories and tools that are central to organizational development, change management, and the performance improvements that are generally desired for in-dividuals, teams and organizations.” Melanie Allen

http://en.wikipedia.org/wiki/Quality_control

http://en.wikipedia.org/wiki/Quality_control

http://en.wikipedia.org/wiki/Quality_assurance

http://en.wikipedia.org/wiki/Quality_management#cite_note-1

http://en.wikipedia.org/wiki/Service_quality

http://en.wikipedia.org/wiki/Service_quality

http://www.businessballs.com/sixsigma.htm


Learning Management System Implemen-

tation — Managed and implemented a

Learning Management System for the

Puerto Rico Department of Health.

Multi-Risk Mitigation Plan Development—

Develop the Multi-Risk Mitigation Plan for

the municipality of Fajardo.

Storm Water Management Plan Develop-

ment—Developed and implemented the

Storm Water Management Plan for the

municipality of Fajardo.

Potable Water Termination Project – TXs

(PRASA – PR Aqueduct and Sewer Authori-

ty) - Managed field work required to deter-

mine whether a closed service account had

a leakage or if it was actually an illegal

connection to it.

Water Meter Geo-Referencing Project

(PRASA – PR Aqueduct and Sewer Authori-

ty) - Managed and coordinated a water

meter geo-referencing project for PRASA

using “state of the art” GPS and data col-

lection systems.

PR Elections and Primaries 2008 Map Data

Visualization Project (PRSEC) - Map appli-

cation development and data warehouse

integration for the 2008 Primaries and

General Elections results map reporting

services.

Guaynabo GIS Pilot Project (Project Man-

ager / GIS Analyst) (PRASA) - The project

included address normalization in order to

be joined with “Puerto Rico Address

Points®” which geocoded clients in the

Guaynabo Municipality.

Examples of our Projects

Enterprise Excellence Systems provides professional services in the Geographical

Information Systems (GIS) area through our partner Geographic Application Devel-

opers (GAD).

Our personnel have a combined experience of over 20 years in the GIS, application

development and integration business. We have identified the need to integrate GIS

with current systems and applications, thus enabling data analysis and visualization

in a whole new dimension.

GAD consultants come from a wide variety of professional fields. We have on board

engineers, programmers, geographers, planners, that have focused in the develop-

ment of GIS applications and Internet map publishing. We are proud to say that we

have the Puerto Rico's best GIS Analysts in the business.

You know your business better than anyone, so we will develop a customized solu-

tion that addresses your particular needs. We are genuinely committed to make a

difference in the way your company views and analyzes your data, hence improving

efficiency while minimizing operational and overhead costs.

Services

Geographic Application Developers is primarily focused in the application develop-

ment while adding a new dimension to your business, GIS. Geographic Information

Systems can improve your decision support systems by providing a powerful analysis

and data visualization tool. GAD has extensive experience working with database

design as well as all major GIS and map publishing applications. Since we firmly be-

lieve in providing complete solutions, we also have GPS specialized field teams that

will precisely collect all required data.

GAD is your one complete solution provider for all your GIS application needs. We

will add a "fourth dimension" to your business.

Solutions:

We can provide complete GIS solutions to the following industries:

Utilities

Logistics

Real estate

Insurance

Emergency response

Urban planning

Health

Insurance

Banking


Allow Us to Facilitate Your Journey Towards Excellence!

Phone: (787) 226 - 3267

Email: [email protected]

Web: www.eespri.com

Why Partner With Us

Today, organizations live in a business climate that is accelerating, customers are impatient and a mar-

ket that is unforgiving. Gone are the days when organizations had the luxury of having a wide profit

margin that can absorb business inefficiencies, market driven changes, new product / service launches

as well as new regulatory and fiscal requirements.

These challenges drive changes at a speed that mechanized information systems and traditional silo-

oriented organizational structures are not capable to handle in an efficient manner. Under these condi-

tions, most organizations don’t have the time and the resources, nor the experience and knowledge to

foster the change needed to successfully overcome these challenges.

You need to choose wisely when it comes to seeking a partner that can facilitate the journey towards

helping you delineating your organization’s future, and actually taking you there in an efficient way.

We’ve been there, on your side of the business for more than 30 years. We’ve been through this jour-

ney several times; we have had some failures and learned from them, but we also had a fair amount of

successes that allowed us to prove our theories tools and methodologies.

We offer a unique blend of proven, hands-on experience in assisting various industries, from manufac-

turing to service, from producing consumer goods to healthcare and financial institutions; and combine

it with a passion to implement the latest innovation in technology and process improvement methodol-

ogies. It is this unique combination that give us a unique positioning in the consulting market, and allows

our customers and partners to achieve their goals more efficiently and assuming the less risk possible.


eesi new profile 2014 v5

Documents