effective communication ppt

8/10/2019 Effective Communication Ppt

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EFFECTIVE COMMUNICATION


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The major objective of this program is to close that

gap and ensure that whenever YOU communicate you

ALWAYS get the desired response.


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Half the world is filled with people who have something to say and cant

say it and the other half, of people who have nothing to say

and keep on saying it.

- Robert Frost

All of us communicate, getting in touch with people nowadays is more

about punching keys on the computer and buttons of telephone.

Communication is easy- anytime, anywhere and anyhow.

But is it always effective?????????????

There is the whole world of difference between

communication & Effective communication.


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Communication-It is an exchange of ideas, thoughts andfeelings between two or more entities.

We communicate our thoughts and feelingsto family, friends, co-workers and strangersevery hour of every day.


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Need for Effective Communication

An infant -------- CRYING

Child-------------- LACK OF WORDS / ACTIONS

Adult-------------- LACK OF WORDS, NOT ABLE TO PUT ACROSSTHOUGHTS, IDEAS ETC.


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What is the difference!!

What distinguishes Good and Effective communication

from its poor and ineffective counterpart is:-

The Desired Response/Feedback:-

This is what the sender was hoping to invoke in the receiver

after the initial communication. This could be in the form of

acknowledgment/ action or a verbal reply.

This is the deciding factor in any communication.


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Types ofCommunication

Verbal Non Verbal

Communication is not mere words.

To understand the message completely, we have to not only understand

WHATis being said but also HOW it is being said.It is a perfect blend of both verbal as well as non verbal.

Verbal Communication : It is all about spoken words e.g. dialogues,telephonic conversation, face to face, presentations, meetings, conferences,debate etc. Verbal form is direct and tend to evoke an immediate response.

Language also plays an important role in this.

Non verbal Communication:Written words andBody language


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The most effective way of conveying a message is by making an eyecontact with the listener, maintaining good posture and keeping yourbody and facial features relaxed.

Written Communication :

When verbal communication is not possible due to any reasons, weadapt to written communication.

This could be because----

1. The person is far away

2. We have to send in more information

while writing be it very clear, keep it short and Sweet and be precise.


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"Since I have to go to my village to sell my land along with

my wife, please sanction me one-week leave."

from an employee who was performing the "mundan"

ceremony of his 10 year old son:"as I want to shave my son's head off, please leave me fortwo days..."

Leave-letter from an employee who was performing his

daughter's wedding:"as I am marrying my daughter, please grant a week'sleave.."


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"As my mother-in-law has expired and I am only one responsiblefor it, please grant me 10 days leave."

"Since I've to go to the cremation ground at 10 o-clock and I maynot return, please grant me half day casual leave"

"I am suffering from fever, please declare one-day holiday."

"As I am studying in this school I am suffering from headache. Irequest you to leave me "

"As my headache is paining, please grant me leave for the day."


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Covering note:"I am enclosed herewith..."

"Dear Sir: with reference to the above, please refer tomy below..."

"My wife is suffering from sickness and as I am heronly husband at home I may be granted leave".

Letter writing:-"I am well here and hope you are also in the samewell."


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A candidate's job application:

"This has reference to your advertisementcalling for a ' Typist and an Accountant -Male or Female'... As I am both(!! )for the

past several years and I can handle bothwith good experience, I am applying for thepost.


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Movement Part of Body Action Effect

Limbs Fists Tightly closed Tension/Anger

Vigorous HandMovements

Hyperactive/

Body Posture Leaning Forward Deep Interest


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Listening


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Busting The Barriers


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Tips for improving Communication SkillsWhen Verbally Communicating:-

1. Keep an open mind about what people say.

(Dont presume anything before he has completed.)

. 2. Ask a specific question if you want a specific answer.

3. Take notes wherever possible.( particularly for a Telephonic conversation)

4. Speak in as natural tone as possible to create warm

environment.

5. Use humour where and when appropriate.

6. Avoid using unclear and complex words.

7. Always try to put yourself in others situation while inthe midst of conversation and respond accordingly.

8. Do give relevant feedback.


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Tips for Effective CommunicationWhen Writing :-

Use simple language.

Order your thoughts. Visualize the reader when writing a long report or

letter.

Read your report / letter after a while.

Add meaningful headlines and captions. Use colorful images and visuals

wherever/whenever possible.


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effective communication ppt

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