effective government
DESCRIPTION
Managing in the NOW for government.TRANSCRIPT
![Page 1: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/1.jpg)
Every Opportunity Every Employee Every Time SM
1
NOWMANAGING IN THE
The Overview
BUSINESS AT THE SPEED OF NEED
![Page 2: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/2.jpg)
Every Opportunity Every Employee Every Time SM
2
1920 1930 1040 1950 1960 1970 1980 1990 2000 2010 2220
The Era ofMASS PRODUCTION The
GREATRECESSION
The Era ofMASS CUSTOMIZATION
www
![Page 3: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/3.jpg)
Every Opportunity Every Employee Every Time SM
3
The Era ofMASS PRODUCTION
THEN
![Page 4: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/4.jpg)
Every Opportunity Every Employee Every Time SM
4
The Era ofMASS CUSTOMIZATION
NOWwww
![Page 5: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/5.jpg)
Every Opportunity Every Employee Every Time SM
5
NOWTHENSITUATION
It wasn’t just a
RECESSIONit was also a turning point
![Page 6: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/6.jpg)
Every Opportunity Every Employee Every Time SM
6
The shift from Mass Productionto Mass Customization is
HUGEGARGANTUAN and
HUMONGOUS
![Page 7: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/7.jpg)
Every Opportunity Every Employee Every Time SM
7
NOWTHEN
COMPLICATION
High Volume, Low Cost
Customized, Low Cost
![Page 8: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/8.jpg)
Every Opportunity Every Employee Every Time SM
8
MINDSET
NOWTHENDRIVER
ORGANIZATION
DECISIONS
IMPROVEMENT
USE OF DATA
PROBLEM SOLVING
SPEED
Customer Need
Process Centric
Decentralized
Micro-Improvements
Everyone
Standardized, Fact Based
Fast
Managerial Hierarchy
Functional
Centralized
Big Ideas
Management
Ad Hoc, Intuitive
Slow
![Page 9: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/9.jpg)
Every Opportunity Every Employee Every Time SM
9
YESThe ULTIMATEVALUE PROPOSITION
![Page 10: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/10.jpg)
Every Opportunity Every Employee Every Time SM
10
REVENUE
CITIZENEXPECTATIONS
![Page 11: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/11.jpg)
Every Opportunity Every Employee Every Time SM
11
NOWCustomer Need
Process Centric
Decentralized
Micro-Improvements
Everyone
Standardized, Fact Based
Fast
INNOVATIONDRIVEN
ECONOMY
![Page 12: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/12.jpg)
Every Opportunity Every Employee Every Time SM
12
NOWTHEN
IMPLICATIONS
BIG IDEAS LITTLE IDEAS(micro ingenuity)(macro ingenuity)
![Page 13: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/13.jpg)
Every Opportunity Every Employee Every Time SM
13
0 10 20 30 40 50
MANUFACTURING
SERVICE SECTOR
GOVERNMENT
% of Operating Costs That
Add No Value
25-30
30-40
40-50
![Page 14: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/14.jpg)
Every Opportunity Every Employee Every Time SM
14
IDEAIDEA
IDEA
IDEAIDEAIDEA
IDEA PIT
Where all the IDEAS
go to DIE
![Page 15: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/15.jpg)
Every Opportunity Every Employee Every Time SM
15
29%
40%
31%ACTIVELY ENGAGED
DISENGAGED
ACTIVELY DISENGAGED
Data Courtesy of The Gallup Organization
Failing miserably
![Page 16: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/16.jpg)
Every Opportunity Every Employee Every Time SM
16
While our workforce lives in
the NOW, it does NOT have the tools, knowledge,
skills or permission to act in the NOW.
![Page 17: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/17.jpg)
Every Opportunity Every Employee Every Time SM
17
Management today
doesn’t live in the NOW, let alone manage in it. (It is consumed by the past and barely has time to work on the future)
![Page 18: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/18.jpg)
Every Opportunity Every Employee Every Time SM
18
With no one managing the NOW, organizations are systematically letting opportunity after opportunity slip away
![Page 19: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/19.jpg)
Every Opportunity Every Employee Every Time SM
19
no one manages the NOW
![Page 20: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/20.jpg)
Every Opportunity Every Employee Every Time SM
20
Unless we fix these problems…
We are so:
![Page 21: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/21.jpg)
Every Opportunity Every Employee Every Time SM
21
Every OpportunityEvery Employee
Every Time
![Page 22: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/22.jpg)
Every Opportunity Every Employee Every Time SM
22
What is the NOW
?
Meeting
Phone Call
Posting
Improve
Customer
Experience
Accelerate
Growth
Reduce Costs
TRIGGERS OPPORTUNITIES
![Page 23: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/23.jpg)
Every Opportunity Every Employee Every Time SM
23
An idea that saves:
In a process done each day:
By others who do the same work:
Who work each year:
$2.00
10 times
12 colleagues
260 days
$62,400 savings
How many $2.00 ideas does your organization have?
Micro-Ingenuity and Micro Economics
![Page 24: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/24.jpg)
Every Opportunity Every Employee Every Time SM
24
That DOG
Don’t HUNT
![Page 25: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/25.jpg)
Every Opportunity Every Employee Every Time SM
25
Management’s work MUST BE COMPLETE
before the NOW Moment arrives.
M O M E N T ℠
![Page 26: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/26.jpg)
Every Opportunity Every Employee Every Time SM
26
Prioritize, connect, enable, and drive the execution of all work, ensuring that every resource is focused
on the goals and that every human being has the
maximum authority to act
![Page 27: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/27.jpg)
Every Opportunity Every Employee Every Time SM
27
Theoretical Underpinnings
Elimination of Fear
Reduction of Variation
Theory of Constraints
![Page 28: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/28.jpg)
Every Opportunity Every Employee Every Time SM
28
FEART R U S T
ORDER FREEDOM
If the way this place works makes sense to me
And I can see how to put my ideas to work
![Page 29: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/29.jpg)
Every Opportunity Every Employee Every Time SM
29
Improved Customer
Experience
Reduced Costs
Accelerated Growth
FUNDAMENTALSThe Routine Work
TARGET REVIEWS
7-STEP PROBLEM SOLVING
SYSTEM ELEMENTS
BREAKTHROUGHSThe Strategic Initiatives
![Page 30: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/30.jpg)
Every Opportunity Every Employee Every Time SM
30
ON THE BUSINESSWe can spend more time on the work that delivers NEW VALUE to our Customers
The Source of Resources
CREATING COMPETITIVE ADVANTAGE
INTHE
BUSINESS
If we can reduce the time
we need to spend on the
ROUTINE work of the business
![Page 31: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/31.jpg)
Every Opportunity Every Employee Every Time SM
31
FUNDAMENTALSThe Routine Work
SYSTEM ELEMENTS
BREAKTHROUGHSThe Strategic Initiatives
MANAGEMENT SYSTEM MAP℠ STRATEGY MAPPER℠
![Page 32: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/32.jpg)
Every Opportunity Every Employee Every Time SM
32
NOW Fundamentals℠
![Page 33: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/33.jpg)
Every Opportunity Every Employee Every Time SM
33
SCORECARDS
OUTCOME & PROCESS
FACTS REVEAL TRUTH
![Page 34: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/34.jpg)
Every Opportunity Every Employee Every Time SM
34
NOW FUNDAMENTALS℠PURPOSE
To get the routine work done effectively with the least possible resources
To connect every individual to what matters to the organization
To transfer accountability for results to those who do the work
To create complete transparency about fundamentals performance
![Page 35: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/35.jpg)
Every Opportunity Every Employee Every Time SM
35
NOW Breakthroughs℠
![Page 36: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/36.jpg)
Every Opportunity Every Employee Every Time SM
36
NOW BREAKTHROUGHS℠PURPOSE
To become highly proficient at planning and delivering on initiatives, up and down the organization
To set clear expectations and clear rationale to guide interdependent action
To create complete transparency about initiative performance
![Page 37: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/37.jpg)
Every Opportunity Every Employee Every Time SM
37
NOWTARGET
REVIEWSCLOSING THE PERFORMANCE GAP
![Page 38: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/38.jpg)
Every Opportunity Every Employee Every Time SM
38
OUTCOME MEASURES STATUS TREND STRATEGIC STATUS TRENDO-1 Revenue
O-2 Total Return to Shareholders
O-3 Top Quartile EBITDA
O-4 Cash on Hand
O-5 Ideas Implemented Per EE
O-6 Customer Retention
O-7 Customer Referrals
O-8 New Product Revenue
O-9 Volunteer Hours
O-10 Dollars Contributed
O-11 Turnover
O-12 Engaged Workforce
PROCESS MEASURES STATUS TREND TACTICAL STATUS TRENDOP1 MARKETING1.1 New Product Ideas Approved
1.2 Column Inches Coverage
1.3 Leads Generated
1.4 Leads Converting to Prospects
OP2 SELLING
2.1 Prospects in the Funnel
2.2 Qualified Leads
2.3 Proposals Presented
T2 Sales Proposals Effective
T3 Key Financial Controls Validated
S4
T1 Cross Sell ing Adds Revenue
FUNDAMENTALS
S1
S2
S3
Fundamentals Disciplines Routine
Employees Implement Their Ideas
New Product Development Delivers on Promises
BREAKTHROUGHS
TARGET REVIEWS
![Page 39: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/39.jpg)
Every Opportunity Every Employee Every Time SM
39
NOW TARGET REVIEWS℠PURPOSE
To close the loop on performance (how did we do?)
To ensure transparency on performance challenges (where are we falling short?)
To cause intervention where needed (so, what are we going to do about it?)
Te recognize progress
![Page 40: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/40.jpg)
Every Opportunity Every Employee Every Time SM
40
STATUS: R/Y/G TREND:
1
2
3
4
5
6
7 Reflect & Learn
PROBLEM STATEMENT:Agree on the Problem
PROCESS or OUTCOME:
MEASURE:
OWNER:
TARGETED PERFORMANCE:
WHERE IS THE PROCESS BREAKING DOWN?
WHAT DO THE FACTS PROVE IS CAUSING THE PROBLEM?
WHAT CONTROLS HAVE WE PUT IN TO PREVENT THIS CAUSE FROM REOCCURING?
WHAT LESSONS DOES THIS PROBLEM TEACH US?
WHO WILL DO WHAT BY WHEN TO IMPLEMENT THE SELECTED SOLUTIONS?
Uncover & Prove the Root Cause
Map the Current Process
MOST RECENT ACTUAL RESULTS:
If the solution has not yet been implement, attach a workplan to show how it will be implemented.
WHAT SOLUTION(S) APPEAR TO BE MOST VIABLE AND WHY?Develop Solutions
Implement Solutions
Hold the Gain
OUTCOME or PROCESS measure in
RED or YELLOW?
7-StepPLAN
![Page 41: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/41.jpg)
Every Opportunity Every Employee Every Time SM
41
OUTCOME MEASURES STATUS TREND STRATEGIC STATUS TRENDO-1 Revenue
O-2 Total Return to Shareholders
O-3 Top Quartile EBITDA
O-4 Cash on Hand
O-5 Ideas Implemented Per EE
O-6 Customer Retention
O-7 Customer Referrals
O-8 New Product Revenue
O-9 Volunteer Hours
O-10 Dollars Contributed
O-11 Turnover
O-12 Engaged Workforce
PROCESS MEASURES STATUS TREND TACTICAL STATUS TRENDOP1 MARKETING1.1 New Product Ideas Approved
1.2 Column Inches Coverage
1.3 Leads Generated
1.4 Leads Converting to Prospects
OP2 SELLING
2.1 Prospects in the Funnel
2.2 Qualified Leads
2.3 Proposals Presented
T2 Sales Proposals Effective
T3 Key Financial Controls Validated
S4
T1 Cross Sell ing Adds Revenue
FUNDAMENTALS
S1
S2
S3
Fundamentals Disciplines Routine
Employees Implement Their Ideas
New Product Development Delivers on Promises
BREAKTHROUGHS
TARGET REVIEWS
![Page 42: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/42.jpg)
Every Opportunity Every Employee Every Time SM
42
ENABLINGTRANSFORMATION
CHANGE MANAGEMENT
APPLIED LEADERSHIP
TECHNOLOGY
![Page 43: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/43.jpg)
Every Opportunity Every Employee Every Time SM
43
EverydayWorld
Call toAdventure
SupremeOrdeal
Crossing the First
Threshold
Master ofTwo Worlds
Refusal ofThe Call
MeetingThe Mentor
Road of Trials
Crossing The Return
Threshold
RefusalTo Return
The Boon
SIMPLICITY SIMPLICITYCOMPLEXITY
ABYSS
Joseph Campbell’s
HERO’S JOURNEY
Human Transformation
![Page 44: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/44.jpg)
Every Opportunity Every Employee Every Time SM
44
NOW APPLIED LEADERSHIP℠• Understanding the NOW System• Modeling New Behaviors• Asking a New Set of Questions• Teaching NOW Business Principles• Aligning Focus• Creating Clarity About What Matters• Understanding How the Business Really Operates• Identifying Needed Capabilities• Adopting a New Set of Tools
![Page 45: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/45.jpg)
Every Opportunity Every Employee Every Time SM
45
![Page 46: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/46.jpg)
Every Opportunity Every Employee Every Time SM
46
WHY?MORALSOCIAL
ECONOMIC
![Page 47: Effective government](https://reader035.vdocument.in/reader035/viewer/2022062617/54b7b33a4a7959c9688b4628/html5/thumbnails/47.jpg)
Every Opportunity Every Employee Every Time SM
47
Based on the coming book by
JOHN BERNARDChairman & CEOMASS INGENUITY
If you would like to follow development of the book, please give us your business card