effective problem solving and decision making
TRANSCRIPT
effective problem solving
and decision making Copyright© 2016 | Boom San Agustin | LEAD Career Mover
house
rules
having fun
asking questions
using your workbook
leaving the room
using mobile phones and
other devices
understanding problem
solving
step 2: recognize and
research
step 3: decide
(decision making module)
step 1: observe
step 4: execute
step 5: review
effective problem solving
and decision making Copyright© 2016 | Boom San Agustin | LEAD Career Mover
neo-mamalian
paleo-mamalian
reptilian fear; self-
preservation; fight
or flight
emotions
rational thought
the triune brain thinking process
terminal and enabling objectives
move to the 1st step
advance to the 2nd step
climb to the 3rd step
reach the top
six tips to proper observation
relax and meditate
clear your mind of mental models
be clear on your objectives
question everything
expect anything
judge nothing
the cause and effect analysis
big problem
cause
root cause
cause
cause
root cause
root cause
cause
root cause
cause
cause
root cause
business process
re-engineering
What is being done?
•Why is it necessary?
•What else could be done?
•What else should be done?
Where is it being done?
•Why there?
•Where else could it be done?
•Where else should it be done?
When will it be done?
•Why then?
•When else could it be done?
•When else should it be done?
business process
re-engineering
Who is doing it?
•Why him/her/them?
•Who else could do it?
•Who else should do it?
How is it being done?
•Why this way?
•How else could it be done?
•How else should it be done?
when doing your research…
have a schedule
start
don’t rely heavily on the internet
prepare your research questions
deal with one issue at a time
when doing your research…
have a system
know your resources
ask for help
carry an idea notebook
continuously update your research
common sense creativity
experience
left brain
convergent
probability
objective
the answer
verbal
this will happen
reasoning
yes... but...
imagination
right brain
divergent
possibility
subjective
an answer
visual
see what happens
novelty
yes... and...
generating potential solutions
open discussion
brainstorming
nominal group process
task groups
modelling agreements
seeking outside experts
locus of control
external locus
- nothing is in
my control
internal locus
- everything is in
my control
0 100
two types of values
instrumental
values a personal
conviction about desired modes of
conduct or ways of
behaving
terminal
values a personal conviction about life-long goals
two types of values
instrumental values terminal values
ambitious
broad-minded
cheerful
courageous
forgiving
honest
imaginative
logical
responsible
a comfortable life
a sense of pride
equality
freedom
education
social recognition
true friendship
salvation
happiness
know the company's core values
understand the impact on the
objective
identify the effect on
people
use a question format
give appropriate weight
to each criterion
devise a scoring system
we should…
sample decision-making criteria
Criteria Weight Score
(1 to 10) Grade
Will it cut cost? 30% 8 2.40
Will it motivate people to be more productive? 40% 3 1.20
Will my boss like it? 10% 6 0.60
Will it be easy to implement? 20% 6 1.20
TOTALS 100% 5.40
IDEA: Raising A/C thermostat to 28 degrees to save on electricity
If this score is lower than your determined “passing score”, then don’t implement.
brainstorm internally
not ask family and friends
choose who you will interview
make it informal
review and decide
we should…
circle of
influence
things that are
out of your
control or
influence
circle of concern
proactive thinking
circle of
influence often we allow
ourselves to
be controlled by
the situation
circle of concern
proactive thinking
circle of
influence
circle of concern
when we should
be controlling
the situation
proactive thinking
blind builders analysis
20
orient plan build success
orient plan build oh no
this is what we think will happen
this is what actually happens
determine which tasks to delegate
define the task clearly in your own mind
select the right person for the job
explain the task thoroughly and
clearly
monitor progress and provide support
follow up and make sure the
task has been successfully
completed
executing your plan…
was the objective accomplished? why or
why not?
how fast was it accomplished?
how efficiently was it accomplished?
will it be durable?
could it have been done better?
creating evaluation criteria