egov soa practitioners on itil.290223345

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Painting by Surekha Durvasula

Burc Oral, PhD, CellExchange FederalSOA Practitioner

[email protected]

http://www.cellexchange.com/soa

October 1, 2007

McLean, VA

Fourth Service Oriented Architecture for E-Government Conference

SOA Practitioners Guide

Part 4

SOA and ITIL Convergence:Towards a Business Service Information Library


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Fourth Service Oriented Architecture for E-Government ConferenceSOA Practitioners Guide 2

Surekha Durvasula, Manager, Enterprise Architecture,Kohls

Ashok Kumar,

Director,Services Architecture

,Avis/Budget

Dr. Burc Oral, Senior Architect, CellExchange Federal

Yogish Pai, SOA Practitioner

Authors of this SOA Practitioners Guide

Authors are also the founding members of the SOA Consortium


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The Practitioners Guide: A Collective BoK

Collaborative work of dedicated expert SOA practitioners

Authors are also the founding members of the SOA Consortium

A series of living documents

Collective body of knowledge about SOA

Develops a shared language

Describes and documents best practices and key learnings

Helps fellow practitioners address the challenges of SOA

A reference encyclopedia for all SOA stakeholders

Guide to Business Agility


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Impetus forthis SOA Practitioners Guide

Manage Service Sprawl

Explore More Best Practices for Business Agility

Expand SOA and Service Lifecycle Activities and Processes

Assemble an Information Library for Business Services:

BSIL: Business Service Information Library


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Why are SOA Practitioners interested in ITIL?

Leverage the Basic Premise ofITIL:

a well managed IT Organization can act like a business within business

Apply ITIL Framework to Business Services

Utilize ITIL to Manage Service Sprawl

Enrich SOA and Service Lifecycles

Investigate BSIL: Business Service Information Library


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What is in ITIL?

Basic Premise

a well managed IT organization can act like a business within a business

A Collection of Best Practices ofIT Service Management

Started in 1986 45 books

V2: Process centric 10 processes/books

V3: Service centric Service Lifecycle,5 books


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ITIL Service Lifecycle

Service Strategy

Design, develop, implement service management

Service Design

Design and develop services and service mgt. processes

Service Transition

Transition new and changed services into operations

Service Operation

Manage IT Service delivery and support

Continual Service Improvement

Create and maintain business value throughbetter service design, transition and operations


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ITIL and SOA Practitioners Lifecycles Converge

SOA Practitioners ITILSOA Lifecycle Service Strategy

Service

Lifecycle

Requirements & AnalysisService Design

Service Improvement

Design and Development Service Transition

IT operations Service Operation

Service

Lifecycle

BusinessRequirements

ITOperations

ServiceRepositor

y

Solution

Development


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Practitioners Strategy is SOA Lifecycle

Portfolio Management

Project

Management

Application

Infrastructure

Data

Testing

Publish

Discover

Project Objectives

Develop SOA Roadmap

Team Members

FTE & PT

Timeline & Deliverables

6-12 weeks

Initiate SOA

Initiate

Business Principles

Application Principles

Technology Principles

Data Principles

Business Architecture

BPM, COTS, etc.

Infrastructure Arch

Portal, SO, ES, etc.

Information Arch

MDM, ODS, DW, etc.

SOA PrinciplesReference

Architecture

Develop Roadmap

Based on Biz Priorities

Develop SOA Roadmap

Execute SOA Roadmap

Execute Plan

Governance Organization Skills Mapping

Review and Update Roadmap


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ITIL offers a rich vocabulary


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What is in an ITIL Stage?

ITIL v3 is more than processes

Principles

Processes

Activities

Organization/Function

Technology Considerations

Implementing

Challenges, Critical Success Factorsand Risks

Appendices

ITIL SOA Practitioners

Principles Key Considerations

Processes

Recommended ProcessActivities

Organization/Function Actors

Technology

Considerations

Best PracticesImplementing

Challenges, CriticalSuccess Factors andRisks

Appendices Appendices


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ITIL Processes and Activities address Service Sprawl

Lifecycle Stage Process Activity

Service Design

Service Catalog Management

Service Level ManagementCapacity Management

IT Service Continuity ManagementInformation Security Management

Supplier Management

Requirement Engineering

Data and Information Management

Application Management

Service Transition

Change Management

Service Asset and Configuration

Knowledge ManagementTransition Planning and SupportRelease and Deployment Management

Service Validation and Testing

Evaluation (performance)

Communications ManagementOrganizational and Stakeholder Change Management

Stakeholder Management

Service Operation

Event Management

Incident ManagementProblem Management

Request FulfillmentAccess Management (IAM)

Monitoring and Control IT Operations

Network Management Storage and Archive

Database Administration Desktop SupportMiddleware Management Internet/Web ManagementMain Frame Management

Server Management and SupportsDirectory Services Management

Facilities and Data Center ManagementInformation Security Management

Improvement of Operational Activities

Continual ServiceImprovement

Seven-Step Improvement Process

Service ReportingService Measurement

ROIBusiness Involvement

Service Level Management

Assessment (gap analysis)

BenchmarkingMeasurement and Reporting

Balanced ScorecardSWOT

Deming Cycle


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SOA Practitioners Processes and ActivitiesAddress Business Services

Lifecycle Stage Process Activity

Requirements& Analyses

Project InitiationArchitecture Statement

Portfolio ManagementRequirement Capture

User Experience SimulationBusiness Process Modeling

SOA Repository

Design Composite Application Design

Service Orchestration/ModelingService Composition

SOA RegistryInformation/Data Modeling

Application ModelingSOA Repository

Development Service Creation & Construction

Development Tools and EnvironmentTesting

SOA Repository

IT Operations Service DeploymentRelease ManagementEnterprise Management Systems

SOA Repository


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Where to find SOA Practitioners Guides

Living Document at

http://soaalliance.jot.com/MemberPublications

which shall be constantly updated based on the SOA

Practitioners experience

Download at



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ThanksReady for Q/A

Burc Oral, PhD, CellExchange Federal

[email protected]


SOA Practitioners Guide

Part 4

Towards a

Business Service Information Library

egov soa practitioners on itil.290223345

Documents