egypt e-government program eng. nevine gamal projects manager ministry of state for administrative...
TRANSCRIPT
Egypt Egypt E-Government ProgramE-Government Program
Eng. Nevine GamalEng. Nevine GamalProjects Manager Projects Manager
Ministry of State for Administrative Ministry of State for Administrative DevelopmentDevelopment
[email protected]@ad.gov.eg
Public AdministrationPublic Administration
670+ Administrative entities (+branches)670+ Administrative entities (+branches) 5.7 Million 5.7 Million
Public Servants/Asst.: 2.2Public Servants/Asst.: 2.2 Clerks/operators/… Clerks/operators/…
Help: 0.92MHelp: 0.92M Office boys/ Electricians/Plumbers/…Office boys/ Electricians/Plumbers/…
Gov. Employed: 1.57MGov. Employed: 1.57M Teachers/ Doctors/…Teachers/ Doctors/…
Special: 1MSpecial: 1M Academia/Judiciary/…Academia/Judiciary/…
Public Administration Public Administration ReformReform
Organizational restructuringOrganizational restructuring
Human capacity buildingHuman capacity building
e-Government e-Government
e-Government Program e-Government Program ComponentsComponents
InfrastructureInfrastructure
Enterprise Resource PlanningEnterprise Resource Planning
National DatabasesNational Databases
ServicesServices
eGov: InfrastructureeGov: Infrastructure
LegislationLegislation StandardsStandards Certificate Authorities Certificate Authorities
RootRoot RetailRetail GovernmentGovernment
eGov Portal and Gateway InfrastructureeGov Portal and Gateway Infrastructure
Enterprise Resource Enterprise Resource PlanningPlanning
E-Procurement PortalE-Procurement Portal GRP modules (HR, Payroll, Procurement, GRP modules (HR, Payroll, Procurement,
Inventory, Accounting and Budgeting).Inventory, Accounting and Budgeting). Deployment of Accounting systems in (~16,000 Deployment of Accounting systems in (~16,000
units)units) E-Inventory Project.E-Inventory Project. E-ArchivingE-Archiving Medical Archive system.Medical Archive system. Court Session Automation.Court Session Automation.
National DataBasesNational DataBases
National ID (early 1980's + new smart)National ID (early 1980's + new smart) Health record/Health insuranceHealth record/Health insurance Real Estate.Real Estate. Subsidy/Family database and cardsSubsidy/Family database and cards
e-Servicese-Services
www.misr.gov.egwww.misr.gov.egwww.egypt.gov.egwww.egypt.gov.eg
www.bawaba.gov.egwww.bawaba.gov.eg
Bawaba V2Bawaba V2
Online Services (80+)Online Services (80+) Traffic Service: Car License RenewalTraffic Service: Car License Renewal Taxation Services: Registering, declaration Taxation Services: Registering, declaration
formsforms Tanseeq service: Enrollment to public Tanseeq service: Enrollment to public
universitiesuniversities Civil Service Organization: National ID, Civil Service Organization: National ID,
Family Status Birth/Death/Marriage/Divorce Family Status Birth/Death/Marriage/Divorce Certificates, Certificates,
Electricity Service: Invoice and Usage info Electricity Service: Invoice and Usage info Telecom Egypt e-Bill: Bill paymentTelecom Egypt e-Bill: Bill payment Students Dorms Service: Application Students Dorms Service: Application Tourism Police: ComplaintsTourism Police: Complaints Export Information Service: Exporting Export Information Service: Exporting
Information including Customs, Shipments, Information including Customs, Shipments, vessels, etc… vessels, etc…
Online Services (ctd)Online Services (ctd)
Egyptian Libraries consultationEgyptian Libraries consultation Train TicketingTrain Ticketing Regional Buses Ticketing Regional Buses Ticketing Opera House TicketingOpera House Ticketing …… And many others…And many others…
Citizen RelationshipCitizen Relationship(CRM-Complaint)(CRM-Complaint)
Via:Via: Call Center via fixed phone (19468 or Call Center via fixed phone (19468 or
19GOV)19GOV) EmailEmail FaxFax
15 entities (central/separate)15 entities (central/separate) PM officePM office eGovernment Portal (Bawaba)eGovernment Portal (Bawaba) Ministry of InteriorMinistry of Interior Water CompaniesWater Companies ……
Business ServicesBusiness Services
Large account Electricity billingLarge account Electricity billing
QIZQIZ companies enrollment companies enrollment
Investment Information PortalInvestment Information Portal
Business Portal.Business Portal.
E-Procurement Portal.E-Procurement Portal.
Local Administration Local Administration ServicesServices
Single window model in municipal offices Single window model in municipal offices (e-Alexandria, Red Sea, Suez, Greater (e-Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services:Cairo, …) providing multiple services: Building permitsBuilding permits Commercial licenses for shopsCommercial licenses for shops Street AdvertisementsStreet Advertisements Street works permitsStreet works permits Low cost housesLow cost houses Habitation taxesHabitation taxes Others…Others…
Implementation Implementation MechanismsMechanisms
Outsourcing to Private sectorOutsourcing to Private sector PPP (financed by Private)PPP (financed by Private) Alliances with Major international Alliances with Major international
Vendor:Vendor: MicrosoftMicrosoft OracleOracle IBMIBM HPHP
ChallengesChallenges Low ICT penetrationLow ICT penetration Computer illiteracyComputer illiteracy High Illiteracy rateHigh Illiteracy rate Cash society/low plastic money penetrationCash society/low plastic money penetration Unadapted legislative environmentUnadapted legislative environment Limited automation in Public administrationLimited automation in Public administration Inefficient/ill defined Business ProcessesInefficient/ill defined Business Processes Limited enthusiasm of staff/high managementLimited enthusiasm of staff/high management Limited budgetLimited budget Lack of expertiseLack of expertise CorruptionCorruption
ImpactImpact
Limited utilization (<1%)Limited utilization (<1%)
Limited public/professional Limited public/professional awarenessawareness
Immediate PlansImmediate Plans
Increase of e-services utilization:Increase of e-services utilization: Awareness campaign targeting mainly Awareness campaign targeting mainly
youthyouth Availing additional access channels Availing additional access channels
Telephone (call centers/IVR), Telephone (call centers/IVR), community service centers, …community service centers, …
Roll out of successful pilotsRoll out of successful pilots
UN Pan IndexUN Pan Index
192 countries
YearRankE-GovInfrastructureHuman Capital
2003140162106140
2004136140105138
20059959103140
20087928115129
