ei cet jan27 final revision
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ei cetTRANSCRIPT
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Emotional Intelligence: What Is It?
Win May*, Pediatrics
Lawford Anderson*, Earth Sciences
Frank Manis*, Psychology
*All faculty fellows of the Center for Excellence in Teaching
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Objectives
At the end of the workshop, you will be able to:
define emotional intelligence be aware of the different models of
emotional intelligence. describe the relationship between EI and
job performance use emotions to achieve your objectives
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Simple Definition
Ability to manage emotions in one’s self and in others in order to reach desired outcomes.
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The "New Yardstick"
On how we handle ourselves and each other Goes beyond intellectual ability and
technical skills Focuses on personal qualities such as
initiative, empathy, adaptability, persuasiveness
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Emotional Intelligence
Seen as the fundamental key to success and leadership - and it can be learned!
Working with people Not just about being nice Managing one’s own emotions Ability to handle encounters Teamwork Leadership
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Job Success, not Survival
Today's great growth and prosperity is running parallel to some of the highest rates of job turnovers.
Just because you work hard does not mean you will rise to the top or that the job is secure.
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Common employer complaints
Lack of social skills, motivation to keep learning, and inability to take criticism
Leads to plateaued or derailed careers because of crucial gaps in EQ (EI)
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The Two Sides of Emotional Intelligence
Personal Competence – how we manage ourselves
Self Awareness – knowing your strengths and weaknesses
Self Regulation - trustworthiness, responsibility, adaptability,
Motivation - drive, commitment, initiative, optimism, charisma
Social Competence - how we handle relationships
Empathy - awareness of other’s feelings and concerns
Social skills - adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership
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The more complex the job, the more EQ (EI) matters!!
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Goleman’s Competencies Model
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Mayer & Salovey’s Ability Model
4 inter-related abilities
Perceiving,Using, Understanding, andManaging emotions
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Identify emotions
Identify how you feelIdentify how others feelSense emotions in musicSense emotions in artDetect real vs fake emotions - accuracy
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Basic emotions with very clear facial signals
AngerSadnessFearSurpriseDisgustHappiness Ekman, 2003
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Understand Emotions
Recognizes what events are likely to trigger different emotions
Knows that emotions can combine to form complex blends of feelings
Realizes that emotions can progress over time and transition from one to another
Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
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What Does “Use Emotion” Entail?
The capacity to generate and feel an emotion in order to focus attention, reason, and communicate.
The capacity to use emotion to influence cognitive processes such as decision making, deductive reasoning, creativity, and problem solving.
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Happiness
Up-side Generate new ideas Think in new ways Be creative Enhance “big-picture” thinking Enhance decision-making abilities
Downside More problem-solving errors
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Manage Emotions
Stay open to feelingsBlend emotions with thinkingReflectively monitor emotions
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Manage Emotions
Research findings:
Significant relationship between managing emotions ability and burnout and mental health
Teams with higher scores for managing emotions received higher performance rankings
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You are in a meeting when a colleague takes credit for the work you have done. What do you do?
A. Immediately confront the colleague saying that you did the research?
B. After the meeting, take the colleague aside & tell him/her that in the future you would appreciate credit for the work you did.
C. Nothing. It’s best not to embarrass colleagues in public.
D. After the colleague speaks, publicly thank him/her for referencing your work & provide additional details about the work.
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Why do people with high IQs not always succeed?
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Illustrative Example of EQ and IQ
Suppose you are brilliant in a particular domain of study.
Or suppose you happen to have a great idea for a project (or both).
What kinds of emotional and cognitive intelligence are needed to see the project through to completion?
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“All I Need to Know I Learned in Kindergarten”
Four of the five skills educators (NRC, 2000) emphasize for school readiness are socio-emotional:
- mastery of educational building blocks
- motivation to succeed in school
- ability to get along & make friends
- ability to function in a group
- capacity to manage emotions
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Childhood studies find both genetic and environmental components of EQ (temperament, social competence) and IQ.
Emotional, social and cognitive processes constantly influence each other during development.
It’s not either/or but both: the marshmallow study (Shoda, Mischel & Peake, 1990) found both impulse control & verbal ability contributed to later SAT and grades.
Lifespan Development: Roots in Childhood
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Lifespan Development: Moving into adulthood
Adolescence & early adulthood – frontal lobe maturation: emotional vs. rational reasoning (emotions are a two-edged sword).
Middle to later adulthood: what are the components of wisdom?
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In Essence
Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.