Speaker: Karmen

Date: 15th March, 2013

Electronic Miscellaneous Document (EMD) Implementation

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Introduction – What is EMD?• The IATA board has set a mandate for 100% Industry capability to issue

Electronic Miscellaneous Documents (EMD’s) by the end of 2013.

• Efficiencies and cost savings will be gained by the replacement of paper documents such as MCOs, Special Service Tickets, Tour Orders and Excess Baggage Tickets.

• Electronic Miscellaneous Document (EMD) functionality is the IATA industry standard method for the issuance, management and fulfilment for ancillary services, such as seats, baggage fees, lounge access.

• EMD functionality allows airlines to process payments more efficiently and more cost effectively for ancillaries. As airlines make these available to sell via a GDS, travel agents will be able to accept payment directly and issue EMDs for settlement through BSP and ARC.

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Introduction – What is EMD?

• EMD will be the electronic replacement for all standard traffic miscellaneous documents, including:

- Miscellaneous Charge Orders (MCO) or virtual MCO (vMCO);- Multi-Purpose Documents (MPD);- Excess baggage tickets.

• EMDs can also be issued for fees such as group deposits, reservations change fees and refundable balances.

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Subscriber Benefits• Provide fulfillment process for Additional Services.

• Have the capability to issue and track EMDs via their own systems.

• EMD is an electronic document which will be the same as Electronic Ticket.

• EMD will be included in TINS reports.

• No new hardware, no new ticket stock, no new GTID linkage.

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What are the different EMD types?• EMD-A (Associated) - will be used for flight related services i.e.

seats, bags, meals - associated directly with a specific flight segment. This will be linked to the specific Electronic Ticket flight coupon in the airline’s ET database.

• EMD-S (Stand Alone) - can be used for any service or fee, i.e. lounge access, change / rebooking fees, group deposits; - items that are not tied or directly related to a specific flight segment.

• EMD-S may be issued for non-flight related services. Airlines may also opt to fulfil flight related services on an EMD-S initially.

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Additional Service codeEMD-A Related• ASVC (Additional Service) is a new SSR code, to communicate

flight associated Additional Services e.g. seats, meals, pillows, etc.

• *DAC will display the data for the flight associated Additional Services

EMD-S Related• SVC is a new segment type to communicate non-flight associated

services e.g. lounge access, t-shirts, etc.

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EMD EntriesEMDI = Entry to issue the EMD

EMDV = Entry to void the EMD

EMDD = Entry to display the EMD Summary (from the carrier’s electronic database)

EMDD = Entry to refund from the EMD Summary Display byselecting the EMD REFUND tab option line

EMDL = Entry to display the list of issued EMD number for the specific PNR/BF that is displayed

EMDH = Entry to display the EMD History that will include the information for the issuance of the EMD

EDOC = View the allocation of EMD number at the agency level

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EMD-S Issuance – Step by Step ProcessTo issue, void and refund (where applicable) an Electronic Miscellaneous Document (EMD-S) is a very simple process.

Three steps to issue an EMD-S:1. Basic PNR built/Ticket Issued (not applicable to group deposits)2. Special Services Requirement (SSR) or SVC segment3. Issuance of EMD

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EMD-S Issuance – Step by Step Process

1. Basic PNR built/Ticket Issued

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EMD-S Issuance – Step by Step Process

2. Create SVC segment

• Before proceed with the issuance of an EMD-S, a manually created SVC segment must be created in the PNR.

• Change fees are initially being introduced by airlines such as Finnair(AY) & British Airways (BA), however more airlines are expected to come on board in the future. The actual services that will be charged to an EMD will be dependent on each airlines own requirements.

• An example of how an agent enters the SVC segment is outlined below:

0SVCBAEK1HEL15DEC-N1/D/992/CHANGE FEE/150.00

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EMD-S Issuance – Step by Step Process

RFI – Reason for Issue

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RFIC – Reason for Issuance CodeATPCO CodesReason for Issuance Codes (RFIC)

The following RFICs are applicable:• A Air Transportation• B Surface Transportation/Non-air Services• C Baggage• D Financial Impact (used for EMD-S change fees)• E Airport Services• F Merchandise• G In-flight ServicesRFICs are defined by IATA resolution, and Reason for Issuance Sub-codes (RFISC) are maintained by ATPCO.

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EMD-S Issuance – Step by Step ProcessSVC segment in PNR:

A new status code “EK” introduced for an EMD is ready to issue.

Note: This guide is intended for all airlines that offer EMD-S, the majority of examples used within this document are mainly British Airways & Finnair who were the first airlines to introduce EMD functionality.

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Issue entry for an EMD-S

3. Use following command to issue EMD-S

EMDI/SM2/IC1251234567890

“ / “ Separator is optional

Command –EMD

issuance

Segment Number e.g. 2

Ticket Number i.e. Issue EMD

against this ticket number

In connection

with

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Issue entry for an EMD-SPNR display after EMD issued:

A new status code ‘HI’ introduced when an EMD has been issued

Note: - Once the EMD has been issued within the PNR, an agent can remove the SVC segment if required. The SVC segment WILL show within the ViewTrip itinerary- It is recommended manually enter the EMD number in OSI, e.g.

SI.AY*EMD 105 9991001940 ISSD FOR REBOOKING FEE

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Issue Modifiers for the EMDI EntryThe following is the list of the issue modifiers that you may input with the EMDI entry when issuing the EMD. These issue modifiers in the EMDI entry allow the input of data for the issuance of the EMD with additional information.

• Commission• Form of payment• Endorsement• Print Support Documents• Related Ticket number (or issue in connection with ticket number)• EMD Even Exchange (not yet deployed)

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Issue Modifiers for the EMDI EntryModifier: Code: Example:

CommissionZ

ZA

Z7 (percent)

ZA15 (amount)Form of Payment F FCKEndorsement (3 – 147 characters) ER ERNON-REFUNDABLE

Print support documents to itinerary/invoice printer (use with document code selection)

PI- PI-R

Print support documents to plain paper printer (use with document code selection)

PP- PP-C

E-Mail customer receipt

PE-

PEn-

(n is replaced with the e-mail list number)

PE-R

PE4-R

Document Code SelectionC

R

Credit card charge form

Customer receiptRelated Ticket Number IC IC9991234567890Even Exchange EXE EXE1251234567890

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Issue Modifiers for the EMDI EntryExample of multiple issue modifiers:

EMDI/SM1/IC1259900123456/FINVAGT/PE-R

Command –EMD

issuance

Segment number e.g. 1

In connection

with

Ticket Number i.e. Issue EMD

against this ticket number

Issue Modifiers

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EMD-S Display>EMDL - Entry to display the list of issued EMD number

>EMDD1 - Entry to display EMD Summary

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EMD-S DisplayDisplay EMD Detail

Enter here

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EMD-S Display - Details

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EMD-S VoidVoid an EMD:

Or by cryptic entry:>EMDV1059991001940

Note: Just like E tickets, EMD’s can only be voided on the day of issuance.

Type V and enter here

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EMD-S RefundRefund an EMD:

Note: NOT every airline will permit EMD refunding; again each individual airline will stipulate this.

Type F and enter here

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EMD-S - TINS reportTINS Report:

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EMD-S – Support DocumentsRequest Support Documents:

EMDH1059991001940/RD*

Command –EMD History

display

EMD number

Command –Request

Document

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EMD-S Reporting – Display Audit/Agent coupon

Request Support Documents:

Note: The default for the EMDI entry is to not print any support documents.

Type DI and enter here

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EMD-S Reporting – Display Audit/Agent coupon

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EMD-S Reporting – Charge Form Charge Form can be reprinted:

PP – Output to HMET GTIDPI – Output to HMLD ITIN GTID

Type PP or PI and enter here

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EMD-S Reporting – Charge Form

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EMD-S Reporting – Customer Receipt Print or Email Customer Receipt:

PP – Output to HMET GTIDPI – Output to HMLD ITIN GTIDPE – Email must be sent at the time of issuance

Type PP, PI or PE and enter here

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EMD-S Reporting – Customer Receipt (Print)

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EMD-S Reporting – Customer Receipt (email)

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EMD infoYou can find EMD info in or visit Ask Travelport

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Q & A