“Every training department of every major organization engaged in traditional ways of training, without exception, has put e-learning on their future map. Why? Because it’s a logical extension of applying e-processes to all other aspects of their business.”

Elliott MasieInternationally Recognized Leader in Field of Learning and Technology

Getting Ready for eLearning

Presented to

August 22, 2002

“… I’m convinced I could write a generic eLearning presentation. Hey, folks, it’s all about results, business results. You’ve got to tie your eLearning initiatives to your company’s strategic objectives. Get management buy-in. Invite the CIO to sit on your project advisory board. Decide what will constitute success. Figure out how the system will capture in-house expertise. Blah, blah, blah.”

Jay CrossInternet Time Group

Is YOUR Organization Ready for e-Learning?

e-Learning Insight

What are we getting

Ready for?

What is ‘readiness’?

Building an e-Learning Strategy

Oracle’s e-Learning launch

Next Steps?

Focus on performance Focus on competitiveness Focus on the ‘rights’

Don’t focus on the “e”

e-Learning: What are we talking about?

reduce costs (travel, time away) simple, reusable, just in time content consistent message global, universal medium available, scalable, measurable repeatable current, specific self-paced, private collaborative, participate

Drivers for e-Learning

Personalized learning tracks Course registration and delivery Assessment and tracking More…

Learning Management System: a tool for facilitating content delivery and acquisition.

e-Learning: Managing it

A single delivery channel cannot A single delivery channel cannot meet all learning requirementsmeet all learning requirements

• Blended solutions - a mix of delivery channels - target unique characteristics of:

Learners

Content

Location

Technology

e-Learning: This is what you’re getting ready for!

How we are doing this now? Where can we make improvements? What options are available? What options are possible here? What options make sense here?

Examination of what is, what should be, and what can be

So what does readiness mean?

Know why you want it Know what you’re going to do with it Know how you’re going to do it Know what you’re going to do if you

can’t do it

“We need to be an e-Learning company by June.”

E-Learning Readiness: What you need to know

“ReinventingReinventing training for the digital training for the digital age is not moving boxes around age is not moving boxes around an organizational chart or giving an organizational chart or giving people ‘e-sounding’ titles. people ‘e-sounding’ titles.

To succeed in the To succeed in the digitaldigital world, world, training organizations training organizations must become must become digitaldigital. .

They must think They must think digitaldigital and they and they must act must act digitaldigital.”.”

Marc J. Rosenberge-Learning: Strategies for Delivering Knowledge in the Internet Age

Redefining Learning

PerformancePerformance

Anytime...AnywhereAnytime...Anywhere

Interactivity/CollaborationInteractivity/Collaboration

MentorMentor

OnlineOnline

Real TimeReal Time

OrganizationOrganization

Knowledge ManagementKnowledge Management

Business ResultsBusiness Results

PerformancePerformance

Anytime...AnywhereAnytime...Anywhere

Interactivity/CollaborationInteractivity/Collaboration

MentorMentor

OnlineOnline

Real TimeReal Time

OrganizationOrganization

Knowledge ManagementKnowledge Management

Business ResultsBusiness Results

Source: Ten Steps to a Digital Learning Strategy, Marc J. Rosenberg, Ph.D., 2000

INDUSTRIAL AGEINDUSTRIAL AGE INTERNET AGEINTERNET AGE

LearningLearning

ClassroomClassroom

TellingTelling

InstructorInstructor

PaperPaper

Cycle TimeCycle Time

IndividualIndividual

Training ManagementTraining Management

Educational ResultsEducational Results

LearningLearning

ClassroomClassroom

TellingTelling

InstructorInstructor

PaperPaper

Cycle TimeCycle Time

IndividualIndividual

Training ManagementTraining Management

Educational ResultsEducational Results

Develop Your e-Learning Strategy Some key questions . . .

Why do you need e-Learning? Who will be affected? What are the business objectives for e-learning? What is the return on investment? How global and scalable must the solution be? Will management support and sponsor the entire effort? What stakeholders will be affected and how will they

respond? How will internal and external resources be leveraged? How is the launch manual for success built and executed? Are employees ready to use and embrace e-learning?

Is this

Can you tell me where I am?

?

Strategy– Goals & Benefits– Audiences / Languages– Resources to Commit– Timeframe– Staffing– Communications

Content– Learning Objects– Skill Sets– Migrated Current– New

Packaged Custom

Delivery– Blend

ILT, TBT, Web, Synchronous, Self-Paced, Coach, Chat

– Tools Authoring Simulation

Platform (LMS)– Technology

Compliance– Hosted or Owned– Complexity– Features

Key Decisions

Strategy Readiness Deployment A plan for action, e-business based Resources e-nable adoption Right content, person, time, place,

context, device, and way Sponsorship Communication Culture change Evolution or revolutions

Content

Delivery

Platform

e-Learning Strategy: What Is It All About?

- Larry Ellison

Convincing people to changeConvincing people to change the the way they worked, that was the way they worked, that was the hard part.”hard part.”

““It took a while for me to It took a while for me to understand that changing understand that changing technology was the easy part of technology was the easy part of becoming an e-Business.becoming an e-Business.

The e-Learning Imperative for Oracle

e-Learning Is a Logical Extension e-Learning Is a Logical Extension of Our e-Business Transformationof Our e-Business Transformation

e-Learning Requires a Solid e-e-Learning Requires a Solid e-business Infrastructure and business Infrastructure and Business PracticesBusiness Practices

Instructor led course

titles

Instructor led course

titles

Technology-based training

titles

Technology-based training

titles500+

500

Total staffTotal staff

1800

CountriesCountries60+

People trainedin 2000

People trainedin 2000

600KInstructorsInstructors 1200

LocationsLocations 400

Oracle University $600M Education Business Unit

How’d We Do It?

InternetContent

InternetSales

InternetOperations

InternetDelivery

Oracle University’s eLearning Transformation

How’d We Do It?

eLearning Transformation

Content built by product development

Design for web-based delivery first Components (RCOs) for customized

learning

InternetContent

InternetOperations

InternetDelivery

InternetSales

How’d We Do It?

eLearning TransformationInternetContent

InternetSales

InternetOperations

InternetDelivery

• Integrate Web with Telesales• Web registration and

confirmation

How’d We Do It?

eLearning TransformationInternetContent

InternetSales

InternetOperations

InternetDelivery

• Consolidating 40 registration systems• Implementing standard Release 11i

How’d We Do It

eLearning TransformationInternetContent

InternetSales

InternetOperations

InternetDelivery

•NetClasses, OLN & EBN•eLearning Fast Tracks•Oracle iLearning• iLO

The eLearning Imperative For Oracle

Rapid refocus of business model and adoption of eLearning for Oracle

Q1 00 to Q1 01 Comparison (Internal Training - US):

–eClass enrollments UP 43500 –Total enrollments UP 36% (11,500)

–eClass enrollments UP 43500 –Total enrollments UP 36% (11,500)

Launched Oracle Learning Network (OLN) – Learning Portal for Employees, Customers, Partners– Potential Reach of 1.5 Million End-Users– Built on Oracle iLearning

–Cost DOWN 40% ($3.7M)–Classroom enrollments DOWN 60% (19,300)

–Cost DOWN 40% ($3.7M)–Classroom enrollments DOWN 60% (19,300)

THINK Strategy Conduct an Insight Workshop to Assess

Readiness Build a Pilot for a specific Target

Audience Conduct an e-Assessment Prepare the Launch Manual & Flight Plan:

Requirements, Process Lead … Launch … Transform!

Next Steps

The Transformation:

USE e-Learning to achieve corporate goals! Set the vision in motion – build the story of achievement that your organization seeks.

What’s YOUR story?

Wall Street Journal: August, 2002

The Oracle University e-Learning Services Team

Instructional DesignersDevelopersInstructors

Oracle Tutor ExpertsChange ManagersProject Managers

Strategists

A wide range of e-Learning Services

Implementation (Hosted, Installled) Content Development Training (OiL, CART) Readiness, Planning, Change Management

Microsoft PowerPoint Presentation