www.autoenglish.org WrittenbyBobWilsonRobertCliffordMcNairWilson2008

BusinessEmailExercise

AMatchtheusesintheboxwiththephrasesinthetable.

Payments Complaints Orders Clarifications

Attachments Suggestions Apologising

Meetings Thanks Requests

Closing Openings Congratulations

USES

............................ Wewouldliketoofferoursincereapologiesforourmistake

............................ Pleasefindthedocumentattached

............................ Thereareseveralpointswedontquiteunderstandwefeeltheremayhavebeenamisunderstandingbetweenus

............................ WelookforwardtoreceivingyourreplyRegards,JoeBlunt

............................ Wewereverysurprisedanddisappointedbythis

............................ Wewouldliketocongratulateyouonyourrecentgoodnews

............................ WouldTuesday26Octoberbeconvenientforyou?Woulditbepossibletopostponethemeetinguntilnextweek?

............................ Wearewritingtoenquireabout...Iamwritingonbehalfof...

............................ Reorderno.XJ8103goodsshippedtoday

............................ Wehavenotyetreceivedpaymentfororderno.XJ8103.Couldyoupleaseattendtothismatterassoonaspossible

............................ Wewouldbeverygratefulifyoucouldsendusyourcatalogueandcurrentpricelist

............................ Anotheroptionwouldbeto...

............................ Wewouldjustliketoexpressourgratitudeforallyourhelpinthismatter

BUsethephrasesinAtowriteanemailaskingforacatalogueandcurrentpricelist.

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www.autoenglish.org WrittenbyBobWilsonRobertCliffordMcNairWilson2008

Answers

Apologising wewouldliketoofferoursincereapologiesforourmistakeAttachments pleasefindthedocumentattachedClarifications thereareseveralpointswedontquiteunderstandwefeeltheremayhavebeenamisunderstanding

betweenusClosing welookforwardtoreceivingyourreplyRegards,JoeBluntComplaints wewereverysurprisedanddisappointedbythisCongratulations wewouldliketocongratulateyouonyourrecentgoodnewsMeetings wouldTuesday26Octoberbeconvenientforyou?Woulditbepossibletopostponethemeetinguntil

nextweek?Openings wearewritingtoenquireabout...Iamwritingonbehalfof...Orders Reorderno.XJ8103goodsshippedtodayPayments wehavenotyetreceivedpaymentfororderno.XJ8103.Couldyoupleaseattendtothismatterassoonas

possibleRequests wewouldbeverygratefulifyoucouldsendusyourcatalogueandcurrentpricelistSuggestions anotheroptionwouldbeto...Thanks wewouldjustliketoexpressourgratitudeforallyourhelpinthismatter