emitra: effective governance, better citizen services
TRANSCRIPT
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eMitra: Effective Governance, Better Citizen Services
Key-Team members
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S. No.
Name Designation Contact No. eMail ID.
1 Sh. Abhishek Shukla IA, DoIT&C 8696924681 [email protected]
2 Sh. Vimal Khandelwal IA, DoIT&C 9828566633 [email protected]
3 Sh. Jitendra Verma IA, DoIT&C 9414639389 [email protected]
4 Ms. Neha Chaudhary Project Officer, eMitra 9352565554 [email protected]
5 Sh. Kamlesh Gattani Project Officer, eMitra 9649900479 [email protected]
6 Ms. Shilpi Patni Project Officer, eMitra 9875068651 [email protected]
7 Ms. Richa Bhatnagar Project Officer, eMitra 9414058236 [email protected]
8 Sh. Pooranmal Gupta Programmer, DoIT&C 9829313344 [email protected]
9 Sh. Yuvraj Singh ACP (DD), DoIT&C 9413206493 [email protected]
10 Sh. Parag kachhawa ACP (DD), DoIT&C 9694376878 [email protected]
11 Sh. Praveen Kumar Bhardwaj ACP(DD), DoIT&C 9413387323 [email protected]
12 Sh. R. K Sharma SA(JD), DoIT&C 9413387309 [email protected]
eMitra: One-Stop-Shop for Integrated Service Delivery
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More than 7000 kiosks (1500+5500)
Serving 18+ lakh Citizens/ month Average Revenue collection: Rs 200 crores
Average Income from eMitra: Rs 15,000/- to Rs 20,000/- in urban areas & Rs 7,000/- Rs 10,000/- in rural areas
Income from other business sources: Rs 5,000 – Rs 50,000/-
Objective: “To provide all Government services to the common man in his locality, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability.”
The services are delivered via counters known as CSC (Common Service Center) kiosks in rural areas and eMitra kiosks in urban areas and also ONLINE through eMitra portal (www.emitra.gov.in)
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2014 Centralized Kiosk Mgmt, Financial &Operational control
Complete reconciliation of Accounts
Urban Kiosks – 1500 & Rural Kiosks - 5500
Services: 50-60
Avg. monthly Transactions: 20-30 lacs,
Avg. monthly Revenue collection: 200-250 Crs.
eMitra Journey so far… (2002 – 2014)
2010 • Online transactions • Urban Kiosks – 800 & Rural Kiosks - 100 • Services: 6-10
2005 • eMitra state wide roll-out through DeGS • 500 Kiosks • Services: 4-6 • Client Server Architecture, District based Data Centres
2002 • PoC on 30.03.2002 • LokMitra (Urban) Kiosks – 15 & JanMitra (Rural) Kiosks – 10 • Services: 2-4
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Project History
Need for an IT enabled system
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• Service delivery at Citizen doorsteps in far-flung remote locations • Bring Accountability, Efficiency &Transparency in service delivery process • Running around several far-off Govt offices for availing services • Multiple outlets for each department • Limited working days, resulting in long waiting time before the actual delivery of the
service • Manual Processes • Difficult record keeping • Discrete processes across districts • Difficult and in-accurate data analysis from manually maintained records • ……. so on.
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Foundation members
Sh Akhil Arora Secretary,
IT&C Sh A M
Deshpade Technical Director, DoIT&C
Sh R K Sharma
SA, DoIT&C
Sh Nitin Verma,
ACP, DoIT&C
Ms Sonia Chaturedi
ACP, DOIT&C
Sh Praveen Bhardwaj,
ACP, DoIT&C
Sh Sanjay Gaden
PC, Gujarat
Sh Anil Singh
GM, RISL
Sh Suneel Chhabra,
SA, DoIT&C
The beginning (2002)..
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LokMitra project was started as pilot in Jaipur by the State Government in 2002 .
With the states e-vision of accelerating e-Governance at all levels of Government, the project was rolled out in Jaipur as LokMitra (urban) and in Jhalawar as JanMitra (rural) on pilot basis.
JanMitra – Rural Centric Services PPP Model
Application services
Semi On-line
Batch Mode
LokMitra – Urban Centric Services Own-staff
Utility Bills
On-line
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Pilot roll out of e-Mitra System at Jaipur (10 locations) and Jhalawar (20 locations) with an objective to run the system in real time environment before spreading it across the State.
Implementation
Total Transaction Amount (June, 2005) at JPR Department Total Transactions
PHED 14,884 JVVNL 39,536 BSNL 19,651
Total 74,071
Total Transaction Amount (June, 2005) at JHL Department Total Transactions
PHED 4911
JVVNL 5033
BSNL 3237
Total 13,181
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+ =
• State wide Implementation
• Combines best features of LokMitra & JanMitra models
• Support all processing modes batch, real time, Internet
• Public-Private Partnership model for Front Offices
• Will provide employment to over 6000 educated youths across the State 2002 2005
Evolution of eMitra
In 2005..
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Success of these projects led to launch of e-Mitra project in 2005 across the State under Public Private Partnership mode to bring efficiency, transparency and accountability at the Government- Citizen interface.
eMitra integrated LokMitra and JanMitra initiatives under a single umbrella to give citizens of the State a “multi-service”- “single-window” experience.
The idea has been to use information technology to improve the quality of life of its residents and help them achieve higher incomes and employment.
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RFP was floated for selection of LSP by DeGS, Jaipur and following rates were obtained: Submission of Application/Grievances:-
- Rs.9/ application (Charged to Citizen)
Deposition of Utility Bills & Government Dues:-
- Rs. 3.95/bill for electricity and others
- Rs. 2/bill for PHED (in Urban areas)
- Rs. 1/bill for PHED (in rural areas)
(Charged to line-department)
Information Access:-
- Rs. 5/transaction (Charged to Citizen)
Above rates were finalized for all districts and all DeGS’s were asked to select LSPs for their districts on the basis of above rates.
LSP Selection & eMitra Service Basket (2005)
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User Department
User Department
User Department
Secretariat LAN
Divisional Data/Contro
l Center
State Data Center
District Administration
District Window
Local Service Provider1
Kiosks
Local Service Provider2
Kiosks
Kiosks
Kiosks
Kiosks
Kiosks
Kiosks
Kiosks
Kiosks
WAN
e-Governance Framework
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Leased Line Leased Line Modem/NT
RAS-Router Web Srvr
District Network
Data Srvr
LSP Center
Switch
Kio
sks
LSP
District e-Mitra Center Collector’s
backend
Other District Offices
SDC
Main Center
District Network
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Difficulties /Limitations noted during 2005-2009
Manual/ Semi-online system
Client server based application
No MIS available
Discrete processes across districts
Irregularities in application/ financial related matters
Service creation was done by individual districts
Non-standardization of processes
No account keeping, resulting in financial irregularities
No centralized control
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Next phase
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The NeGP envisions “web-enabled Anytime, Anywhere Access” to information and services in rural India, through three infrastructure pillars
• The State Wide Area Network (SWAN)
• The National Data Bank/State Data Centres (SDC)
• The Common Service Centres (The front-end delivery points for Government, private and social services to rural citizens)
Introduction of Common Service Centers (CSC)- 2009
The CSC Scheme Envisaged :
• Efficient delivery of government services at door-step of citizens
• Promotion of entrepreneurship in rural areas
• Capacity building of rural population for using IT-enabled service platforms
• Alignment of commercial goals of the private sector with social objectives of the Government
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Common Service Centers (CSC)- the scheme
Objective
“All Government services should be available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability.”
•Number of Proposed CSCs In India: 1,00,000 Common Services Centers In Rajasthan: 6626 Common Service Centers • 1 CSC covers 6 villages i.e. 1:6
• Implementation in Public-Private-Partnership (PPP) Model (private partner to be identified
through competitive bidding) •CSC would be equipped with minimum required IT Infrastructure and would also have broadband Internet connectivity (256 Kbps).
Implementation Framework
SPV
DIT
NLSA
STATE GOVERNMENT
SDA (RISL) District E-Gov. Society
SCA (Private Sector)
VLE (Women Entrepreneurs)
Implementation Framework
Service Provider
RURAL HOUSEHOLDS
Implementation Structure- Rajasthan
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Stakeholder Roles & Responsibilities
VLE/ kiosk owner • Delivery of services through kiosks
Service Centre Agency (SCA) for rural reas/ Local Service Provider (LSP) for urban areas
• Training and selection of kiosk owners • Day to day management and help to VLEs, ensuring
connectivity • Credit Limit Maintenance
DoIT&C • Overall co-coordinator on behalf of Central and State Government for successful implementation
SDA – RajCOMP (RISL) Info Service Limited
• State designated nodal agency • Policy formulation and project monitoring • Budgetary assistance on behalf of DoIT&C
District e-Governance Societies (DeGS)
• Setup in 2005 under the chairmanship of District Collectors • Overseeing activities of SCA and LSPs • Monitoring e- governance project progress at district level
Departments/PSUs • Delivery of departmental services
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The Common Service Centers - RAJASTHAN (2009)
Project Common Service Center (Rajasthan State).
Administrative Department Department of Information Technology & Communication.
Implementing Agency RajComp Info Services Ltd. (RISL)
Target 6626 Kiosks
Project Start Date 20.05.2009
Selected Private Entity-Name (SCA)
M/s CMS Computers Ltd (Divisions: Ajmer, Jaipur, Kota, Udaipur) – 19 Districts
M/s Vakrangee Ltd (Divisions – Bharatpur, Bikaner, Jodhpur) – 14 Districts
Project Duration Up to March 2017 (2009 – 2017)
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The revised RFP was floated in Apr 2008. M/s CMS Computers Ltd was selected as the SCA for four divisions of
Ajmer, Jaipur, Kota, Udaipur.
Another RFP was floated in May 2008, where M/s Zoom Developers was selected as SCA for remaining three divisions of Bikaner, Bharatpur and Jodhpur
Contract with M/s Zoom Developers was terminated on 29.06.2011 on account of non-deposition of
government money and other financial irregularities.
M/s Vakrangee was selected as the new SCA in 2012 for Bikaner, Bharatpur and Jodhpur divisions through open tender.
SCA Selection
Current status of MSA with SCA for roll out of CSCs
Name of SCA Extension granted Upto (by PC-IV on 09.12.2013)
M/s CMS Computers Ltd 28th Feb 2014
M/s Vakrangee Software Ltd 28th Feb 2014
Financial Details
Project Name Common Services
Centre (CSC)
Project Approval Date 17.02.2006
Total approved Project Cost (50% GIA, 50% state share)
5401 lakhs
Funds received 2925.91 lakhs
Expenditure- Admin/ Revenue Support (till Mar'13)
595.00 lakhs
Revenue Support
SCA Division District Per CSC per month Revenue support
(In Rs)
M/s CMS Computer
limited
Jaipur
Jaipur 200 Alwar 200 Dausa 200 Jhunjhunu 200 Sikar 200
Kota
Kota 840 Bundi 840 Jhalawar 840 Baran 840
Ajmer
Ajmer 940 Bhilwara 940 Nagaur 940 Tonk 940
Udaipur
Udaipur 640 Chittaurgarh 640 Dungarpur 640 Rajsamand 640 Banswara 640 Pratapgarh 640
M/s Vakrangee
Software Ltd
Bharatpur
Bharatpur 3300 Dholpur 3300 Karauli 3300
Sawai Madhopur 3300
Bikaner
Bikaner 3000 Churu 3200 Ganganagar 3300 Hanumangarh 3300
Jodhpur
Jodhpur 3300 Barmer 3300 Jaisalmer 3100 Jalore 3100 Pali 3100 Sirohi 3100
Roll-out (Division Wise)
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SCA Division Target Operational for B2C Ready For G2C
No. % No. %
CMS
Ajmer 878 947 107 863 98
Jaipur 1157 1353 116 1256 108
Kota 706 681 96 548 77
Udaipur 1314 1245 94 1072 81
CMS Total 4055 4226 104 3739 92
Vakrangee
Bharatpur 606 573 94 568 93
Bikaner 1014 913 90 895 88
Jodhpur 951 893 93 851 89
Vakrangee Total 2571 2379 92 2314 90
Total 6626 6605 99.7 6053 91.4
eMitra: the ongoing revolution
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In 2010…
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More kiosks… More Services… More Transactions… Better Service delivery mechanism… Assured sustainability of Village level Entrepreneurs... • From Client server based application – to- Web based ONLINE Application across all 33
districts (www.emitra.gov.in).
• Hosted at State Data Centre with three tier architecture, Oracle 11g, J2EE Framework
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e-Mitra Application
eMitra DB Server Asset Details Server Name Emitra - Oracle RAC1 Emitra - Oracle RAC2 IP Address 10.68.6.19 10.68.6.21 Cluster IP (If any) 10.68.6.25 10.68.6.25 FMS RSDC RSDC Manufacturer DELL DELL Model No. PowerEdge R910 PowerEdge R910 CPU Type Intel Xeon CPU 1.9GHz Intel Xeon CPU 1.9GHz No. Of CPUs 4 Quad core 4 Quad core HDD 300*4 300*4 RAM 32 GB 32 GB OS RHEL 5.5 RHEL 5.5 Application Installed Oracle RAC & Oracle 11g Oracle RAC & Oracle 11g Suppliar Trimax Trimax Project RSDC RSDC Shared Shared Shared Website/Application
Application Framework Java,J2EE(Struts1.3, Hibernate, Servlets, JSP)
Java,J2EE(Struts1.3, Hibernate, Servlets, JSP)
eMitra Web Server Asset Details
Server Name eMitra IP Address 10.68.7.17
Cluster IP (If any) 10.68.7.28 & 10.68.7.128
FMS RSDC Manufacturer HP
Model No. Proliant DL 580 G7
CPU Type Intel Xeon E7-4807 1.86Ghz
No. Of CPUs 4*hexacore HDD 200*4 RAM 128 GB OS RHEL 6.1 Application Installed Jboss 5.1 Supplier Vayamtech Project RSDC
Shared Dedicated Website/Application Emitra Application
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Key Features
Application • Prepaid mechanism • Dynamic/ on-the-fly Service Creation • Dynamic application generating real time content • The application and servers are robust and support high degree of concurrency • Complete digitized workflow for the delivery of Digitally signed certificates Integration • SMS Integration mechanism • Payment Gateway integration (ICICI, Axis Bank, Bill Desk) • Third-party Application Integration ( ICICI Prudential, DISH TV, LSP/ SCA portal, Telecom
service providers, etc) User Management • User Management of all Stakeholders • Maintaining credit limit of kiosk owners and LSPs/ SCAs. Helpdesk • 24X7 helpdesk available, support on email • Operational Manual available online (in Hindi)
eMitra Application: continuous enhancements…..
Types of Services
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• Submission of Online Application Form • recruitment for various Government departments • admissions to various academic courses • others
• Submission of Grievances/Information Retrieval
• Digitally Signed Copy of Land Records
• Digitally Signed Certificates
• Utility Bill Payment- Postpaid
• Pre-paid services (All major telecom TV recharge service providers, CSC SPV, etc.)
Special Mention (Digitally Signed Certificate Service)
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Service for providing Digitally Signed Certificates on an end to end digitized basis through online e-Mitra portal was inaugurated by Honorable Chief Minister on May 12, 2011. Following certificates are being issued:
• Caste Certificate • Bonafide Certificate • Minority Certificate • Solvency Certificate • Character Certificate
Key Features:
• Complete end-to-end digitized workflow • Pre-printed stationary with security features like Hologram, Photograph, Watermark, Barcode, Digital signature, etc. is used. • Covered under RGDPS for Time bound Delivery of Certificates • FIFO based implementation • Online Verification • Real-time MIS reports for applications • SMS alerts • Easy and economical reprint of certificates • All 247 Tehsils across the state are issuing these certificates • Notification providing recognition to Digitally Signed Certificates has been issued by Home
Department and Social Justice and Empowerment Department. Various Circulars have also been issued in order disseminate information to all the concerned authorities and sensitize field level officers to give recognition to these certificates.
• More than 40 lakh Certificates have been issued till date.
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The State Government has taken various initiatives with an intention to utilize e-Governance as a tool for bringing greater transparency, responsiveness and accountability in Governance.
• All government departments to identify and roll-out e-service delivery of minimum two G2C services.
• Rajasthan Guaranteed Delivery of Public Services Act, 2011, (to ensure time bound delivery of G2C services)
• Movement of CSCs in BNSKs (IT Hub with Solar Power backup), which also helps in getting additional services like MGNREGA, mini bank, post office, RKCL training centres, etc.
• Directions of Chief Secretary, GoR mandating fee deposition for all govt. and PSU recruitments and admission to govt. institutions through CSC/e-Mitra Network only (2012)
• Appointing Women as Village Level Entrepreneurs (VLEs) to work as kiosk owners.
• Rajasthan Sampark IT Kendras
State Initiatives
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Delayed transfer of funds to Line Departments
Delayed payment of commission charges to concerned stakeholders
Discrete service delivery mechanism at district level
Problems in timely release of credit limit
Huge pendency in reconciliation of accounts
Scope for improvement
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A separate profit centre within RISL - to automate and streamline the fund transfer mechanism amongst various stakeholders under eMitra project & achieve operational efficiency and improved financial control by: • Complete Online Fund Transfer
• Centralized IT enabled kiosk setup
• Centralized Service Delivery Mechanism
• Online Fund Transfer between Stakeholders with integration of various payment gateways (SBI Group, BillDesk, ICICI)
• Automated Real-time release of Credit Limit
• Automated Real-time release of Commission Charges for pre-paid services.
• Separate credit limit maintenance for Prepaid/ Postpaid business
• Complete reconciliation of Accounts
RajOnline income for FY 2013-14 is approx. Rs 1.80 Crs., which signifies that the system is viable & Self-sustainable (no financial support required from DoITC/
RISL for day-to-day operations).
Introduction of RajOnline (2013-14)
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• Introduction of Online Fund Transfer • Easy, quick & transparent fund flow between stakeholders
• Real time release of credit limit to kiosk holders/ LSP/ SCAs
• SBBJ Payment Gateway integration
eMitra - as a common payment gateway for any department, eg: Forest Dept)
Increased focus on complete reconciliation of accounts
Continuous increase in number of services being delivered, SSDG/ RTI/ Third-party
application integration with eMitra for developing a common platform for e-Delivery.
OMT (Online Monitoring Tool) registration made mandatory for the kiosks - to monitor their service delivery duration. OMT is a tool to measure performance of the kiosks (state wise) all across the country. eMitra recorded Highest uptime on OMT, & highest transactions on eTaal!!
New features
Service Basket
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Payment of Utility Bills (DISCOM/PHED)
Digitally Signed Certificates (Caste / Bonafide / Solvency)
Digitally Signed Copies of Land Records
Fee collection for all government and PSU recruitments
Admission to course technical courses of all government institutions
Online applications and payments for various recruitment exams of RPSC, Rajasthan Police Service, Panchayati Raj, Public Works Department, Forest Department, Jail Department, Rajasthan Medical Health Department, RPET, RMCAAT, Board of Revenue (Patwari) etc;
Election Department: Application for addition/modification/transposition of name in the electoral role. Registration of complaint, search services and printing of electoral role.
Submission of online application for various department under RGDPS
Deposition of application fees for RTI Act 2005.
Updation, correction, status request of Aadhaar Card Application
• Collection of Dues and monthly installment of Rajasthan Housing Board
• Online filling of application and fee for answer copies to be shown to candidates (BSER)
• Payment of various dues/fee of Municipal corporation
• Application for revaluation of marks for Board of Secondary Education
• Application for Ration Card, • Access to Land & Revenue Records (ROR) • Sale of Stamp Paper, revenue ticket, deed writing • Online booking of tourist places for Rajasthan Forest
Department. • Submission of Online Application for several services
of Police Dept. – Tenant/ Servant/ Character Certificate Verification (CCV)
• Death & Birth Certificate
G2C Services : More than 35 services for 24 Line Departments
More Services..
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Services other than eMitra portal NREGA Data entry Challan entry Election Voter Card services (edit, update) Digitization of Old Records Online registration on Pehchan by NIC
Services in Pipeline RSRTC e-Ticketing SMS Hospital-OPD Registration Pollution control- Industrialist Registration,
e-Form filling , fee deposition Zoo Ticket booking IRCTC Booking UPSC – Exam Payment Banks- Exam Payment
B2C Services: more than 15 Service Providers • Payment of Land Line & Cell One bills
(BSNL)
• Bill collection of Airtel, Reliance, Tata Teleservices, Idea, Aircel, MTS
• Financial & insurance services of ICICI Bank
• LIC Premium payment
• Online PAN Card Applications
• Online L.P.G.-Gas Booking
• Prepaid Mobile Recharges (BSNL, Vodafone, Airtel, Idea, Reliance, TATA etc.)
• DTH Recharges (TATA Sky, Big TV, Dish TV etc.)
• CSC-SPV B2C Portal
Recently added services
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State Service Delivery Gateway (SSDG) Services:
eMitra integration with State Portal and State Service Delivery Gateway:
• Single Sign-on facility
• Online delivery of Agriculture, Social Justice, Horticulture & Employment dept services.
No of Transactions Feb’14 Mar’14 Agriculture 456 1348
Employment 17681 12200 Horticulture 2186 3471 Social Justice 491 778
Police Department Services
No of Transactions Feb’14 Mar’14 Character Certificate 160 1135 Servant Verification 5 4 Tenant Verification 6 111
Geographical Coverage- No of Kiosks
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Additionally, citizens can also avail services online from their home through internet
40 500
800
3000
4518
5218
7221
30 358 511
2326
3626 4218
5636
10 142 289 674 892 1000
1585
0
1000
2000
3000
4000
5000
6000
7000
8000
Total Kiosks (in Nos.)
Rural
Urban
Statistics- Transactions/ Revenue
In 2013, • Highest transactions recorded in a day: 2.10 lakhs & • 4600 concurrent kiosks working on eMitra !!
120 170
224 240
318
050
100150200250300350
2009-2010 2010-11 2011-12 2012-13 2013-14
Total number of G2C transactions
(in lacs)
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1740 1940
2114 2272
0
500
1000
1500
2000
2500
2009-2010 2010-11 2011-12 2012-13 2013-14
Total Revenue (in Crs.)
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Self-Sustained model with minimum revenue assistance to kiosk owners, LSPs/SCAs, DeGS & RISL on per transaction basis service charges to ascertain a minimum income level. These charges are fixed by State Level Steering Committee formed under the chirmanship of Secretary, IT&C by Administrative Reforms Dept. with members as mentioned below: • Representative from FD (not below the rank of Deputy Secretary) • Representative of concerned Department • Representative of DeGS, Jaipur (not below the rank of ADM) • OIC, eMitra, DoIT&C Following are the approximate per transaction charges that a kiosk owners earns for service delivery through eMitra: 1. Utility Bill payment: Rs 4 2. Digitally Signed Certificates: Rs 30 3. Online Form Submission: Rs 25-30 4. Fee Deposition: Rs 10 5. Other B2C services : Ranging Rs 5- Rs 30 Average monthly income of a kiosk in urban areas is approx Rs 15,000- Rs 20,000 & in rural areas is Rs 5000- Rs 7000.
Kiosk Sustainability & Viability is the key !!
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Service charges
S. No
Circular Type of Service Rate (Rs.) To be charged from
1 Circular 8 Application Services 9.00/-
(Inclusive of Service Tax) To be charged from Citizen
2 Circular 8 Public Information Services
5.00/- (Inclusive of Service Tax)
To be charged from Citizen
3 Circular 8 Collection of utility bills/ Government dues(levies)
3.70/- to 4.50/- (Exclusive of Service Tax)
Department/ Organisation Concerned
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Service charges (other services)..
S.No eMitra Circular Services
1 Circular 9 Digitally Signed Certificate Services
2 Circular 10 • RPSC • Election Dept • MLV Govt Textile & Engg College, Bhilwara (CMAT 2013) • The College Education Dept, Raj. • Aadhaar Card service • DISCOM Trickle feeding of cheques
3 Circular 11 • RGDPS • RTI • Government Polytechnic College, Jodhpur, Technical Education Department , Rajasthan
(For admission to Diploma Engineering Courses of various polytechnic colleges) • Rajasthan Madarsa Board ( Post of Urdu Parateacher & Computer Parateacher) • Rajasthan Knowledge Corporation Limited (RKCL) • Technical Education Department , Rajasthan ( RPET-2013) • Directorate of Economics & Statistics , Rajasthan ( For the post of Computor) • Police Department , Rajasthan ( For Constable Recruitment 2013) • Other general services
4 Circular 12 UID / EID Service 5 Circular 13 SSDG Services
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Various tools to monitor /review the project and performance
S.No Website Purpose Key features
1 www.emitra.gov.in Transaction portal • Service delivery • Kiosk creation, active/ de-active, • Stakeholder login & mgmt • Information about eMitra/ stakeholders/ services • Guidelines • Forms
2 www.mis.emitra.gov.in MIS portal
• District/ service/ LSP/ kiosk/ other MIS • Fund transfer reports • Reconciliation reports • Credit limit report • e-Wallet maintenance
3 www.cscmis.emitra.gov.in Portal for Kiosk workflow
• Kiosk creation workflow- inspection/verification/ certification • Kiosk information/ agreement • Document repository • Location mapping • Connectivity status • Nodal officer information • Kiosks related reports
4 www.csclive.in OMT status/ uptime details
• OMT registration • Monitoring of Uptime
5 www.rajonline.rajasthan.gov.in RajOnline MIS portal
• RajOnline MIS
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Number of services being delivered Number of transactions OMT registration & uptime Pending for verification/ certification Kiosk set up as per guidelines (Minimum Infrastructure, citizen charter, rate list,
etc.) Connectivity status Timely Accounts Reconciliation Timely transfer of funds to Line Departments and payment of commission charges to
stakeholders Knowledge about various services being delivered Knowledge about various functionalities on eMitra portal Other services/ business carried out eMitra centre
Project Review parameters
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Way Forward..
Components to be added: • Dynamic e-form
• Dynamic connectors
• Mobile platform
• Enhanced kiosk management
• Grievance Handling
• SSDG Integration
• Disaster Recovery planning/ Back-up policy
• Archive/ Retrieval policy
• Separate components for Thin & complete work flow application (eg: ATM & Banks)
• Performance enhancement
• Three tier Architecture
• Accounting: Ledger, Interest / LD/ Penalty , etc. calculation
• In-built SLA
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Public-Private partnerships…
Various private service providers have a significant role in service delivery through eMitra:
eMitra
MindTree Ltd Application Development
Partner
UTIITSL FMS partner & Maintenance of
eMitra
IndiaIdeas.Com (Billdesk) Payment gateway Aggregator
Wipro Ltd Third-party Application
Integration
SBBJ/ ICICI/ Axis Banks
Payment Gateway
Atlanta Solutions Pvt Ltd computer stationary for
DSCs
S Singhal & Co CA services
nCode Solutions Pvt Ltd
eToken with Digital Signature
CMS Computers Ltd SCA & LSP
Vakrangee Softwares Ltd
SCA & LSP
Aksh Optifibre LSP
VSTL
LSP
SilverTouch LSP
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eMitra Budget
Total approved Project Cost (till 2015-16) 5343.61 lakhs
Year Funds received (in lacs) Expenditure till Mar 2014 (in lacs)
2004-05 877.51 877.51 2005-06 58.39 58.39 2006-07 459.62 459.62 2007-08 189.10 189.10 2008-09 170.19 170.19 2009-10 115.87 115.87 2010-11 224.16 224.16 2011-12 248.77 248.77 2012-13 750.00 736.03 2013-14 750.00 747.91 Total 3843.61 3827.55
Proposed Budget Estimate 2014-15 757 lakhs
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Awards & Accolades
• CSI - Nihilent eGovernance Award- 2012-13, Award of Excellence: eMitra,
Rajasthan • eIndia 2013 (G2C Category) “eMitra: Effective Governance, Better Citizen Services” • eIndia 2012: Public choice award for Digitally signed certificate services. • Skoch Digital Inclusion award – Top 100 ICT projects – 2012 for Digitally
Signed Certificate Service • GoI Web Directory awarded e-Mitra portal as the “Website of the week” for second
week of May, 2011. • National Award for e-Governance for “Outstanding performance in Citizen-
Centric Service Delivery” by Deptt of Administrative Reforms & PG and DoIT, 10th National Conference on e-Governance, February 2007, Bhopal
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Client Satisfaction is our biggest
REWARD !!
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Call Centre/ Help-desk
S.No Subject Helpline No eMail Contact person
1 For E-Mitra Technical 9571999942, 9571999943
2 OMT Tool 011-32316989, 011-32315746, 011-32315660
3 SSDG Application 0141-6450126, 6 0141-450109
[email protected], [email protected], [email protected]
Swapan Gupta- 9784795994 Munish Kumar Matolia- 8426991706
4 Digital Certificatified Jamabandhi
9829205599 09829313344
Rajesh Verma Pooran mal gupta
5 Digital certificate 9460811665 09829313344 Laxman Solanki Pooran mal gupta
6 Online Transaction 9610404800 C.P.Yadav
7 Kiosk Active/Deactive related issue
8824837701 Sanjeev Chandel
8 n(Code) Digital Signatures 1800-233-1010 (Toll Free), 079 - 4000 7562/ 564 / 404 / 408
Citizen Contact Centre Number (Toll Free) 1800 180 6127 (8:00 AM To 8:00 PM)
Mouth-to-mouth publicity: to make citizens aware of eMitra service basket
eMitra as Generic Payment Gateway: Advise all departments to explore the possibility of using eMitra as a payment gateway for availing their services.
Citizen Centric services: to ensure G2C services of all departments to go through eMitra channel.
Reality check for CSC/eMitra kiosks: visit these kiosks as citizens to provide true feedback on ground realties.
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Expectations
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Your feedback/suggestions are valuable to us !!
Thank you
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