emotional intelligence issues for young professionalseoplugin.commpartners.com/asae/2010/100112...

Tuesday January 12, 2010 2-3 P.M.

YOUNG PROFESSIONALS LUNCHTIME LEARNING WEBINAR

with Tom Pierce, MBA

Presented by ASAE & The Center's

Young Professionals Committee &

ASAE CareerHQ.org

Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues

for Young Professionalsfor Young Professionalsfor Young Professionalsfor Young Professionals

©2009 Pierce Management Development

Tom Pierce

PresidentThis is me. Well, actually This is me. Well, actually This is me. Well, actually This is me. Well, actually itititit’’’’s just a s just a s just a s just a picture picture picture picture of me. of me. of me. of me. But the voice you hear is But the voice you hear is But the voice you hear is But the voice you hear is really me. I never use a really me. I never use a really me. I never use a really me. I never use a stunt double in my stunt double in my stunt double in my stunt double in my Webinars.Webinars.Webinars.Webinars.


PierceManagementDevelopment.com

“Since when do emotions

have anything to do with

management?”

The dawning realization, worldwide, that

Emotional Intelligence has everything to

do with management


“It was the best of times, it was the worst of times…”

A Tale of Two Cities, Charles Dickens, 1859

Think about a person in your past or

present who brought out the best in you.

Jot down three to five words or phrases to

describe this person’s qualities.


Now think about a person in your past or

present who brought out the worst in you.

Jot down three to five words or phrases to

describe this person’s qualities.


“It was the best of times, it was the worst of times…”

A Tale of Two Cities, Charles Dickens, 1859

How familiar are you with Emotional Intelligence (EQ)?


Definition of Emotional Intelligence

“Your ability to recognize and understand

emotions in yourself and others, and your

ability to use this awareness to manage

behavior and relationships.”

Drs. Travis Bradberry and Jean Greaves


“We only hire

smart people

here!”

Why EQ can matter more than IQ


Emotional IntelligenceWhy It Can Matter More Than IQ

Daniel Goleman, Bantam Books, 1995

“Perhaps the biggest surprise for me has been the impact of EI in

the world of business, particularly in the areas of leadership

and employee development (a form of adult education). The

Harvard Business Review had hailed emotional intelligence as

‘a ground-breaking, paradigm-shattering idea,’ one of the most

influential business ideas of the decade.”

Daniel Goleman, Introduction, 10th Anniversary Edition, Bantam Dell ,2005


“You can’t teach an old

dog new tricks!”

The Learning Case for

Emotional Intelligence



Being

Human

Emotional

Intelligence

EQ

Personalit

y

Intelligence

Quotient

IQ

“Hey, I didn’t mean

anything personal by it!”

Personal EQ:

Self-Awareness & Self-Management


EQ: Personal Competence

What I See What I Do

With

Me

©2009 Pierce Management Development What/With concept ©2001-2009 TalentSmart

What is Self-Management?

• You convert your understanding of your own

emotions into appropriate personal behavior.

• You know how to recover successfully from

powerful emotions, by considering alternatives

and then acting appropriately, once your

emotional reaction subsides enough to allow a

rational response.

• You understand, as you react and act, that your

short-term needs may have to wait until longer-

term goals are addressed.


“ Hey, it’s not me.

They’re the problem!”

Interpersonal EQ:

Social Awareness & Relationship Management


EQ Interpersonal Competence


With

Others


What is Social Awareness?

• You read other people literally plus you

“read between the lines,” recognizing clues

that point to their true feelings and emotions.

• You are able to avoid any bias that could

result from your own emotions and beliefs,

recognizing the higher goal: assessing others

accurately.

• You are especially skilled in active listening,

laser-like observation, and enhanced

empathy.


What is Relationship Management?

• You respect that Relationship Management is

the most complex EQ skill, flowing from your

Self-Awareness, Self-Management, and Social

Awareness.

• You use your accurate perceptions of your

emotions and other people’s emotions to create

successful conversations and transactions.

• You apply Relationship Management actions so

consistently and so well that you are adept in

forging long-term relationships.


Get It Together: The Four EQ Domains


With

Me

With

Others


“But we have no time

for touchy-feely stuff

here!”

The Business Case for



From the Classroom to the Boardroom:

Learning Organizations Embrace EQ

Coca-Cola

Johnson & Johnson

American Association of Equine Practitioners


Claudio Fernández-Aráoz, in his 1999

Harvard Business Review article “Hiring

without Firing,” listedTen Deadly Traps

that explain why the wrong person gets

hired. One of those traps was:

Ignoring Emotional Intelligence.

Egon Zehnder International found that

unsuccessful managers, each with

exceptional IQ’s and experience, had

emotional intelligence deficiencies.

““Hired on experience.Hired on experience.

Fired on Fired on

personality.personality.””


Self-Management Gaps are Generational!

©2008 TalentSmart


Or are they?

©2008 TalentSmart


A New Year’s EQuation for a

Young Professional’s Success

and if

people with lower Emotional Intelligence have

a greater Probability of Getting Fired…

If

young professionals tend to have lower

Emotional Intelligence…

then

It’s Time to Develop Your

Emotional Intelligence!


Emotional Intelligence is on the Rise!

©2008 TalentSmart


Or is it?

©2008 TalentSmart


Managing my Triggers

I recognize that I don’t like it when

__________

So this is what I’ve decided to do, to help me

better manage my emotions when these “trigger

events” happen

_________________________________



Re-wiring the Brain to

Enhance EQ

It takes three to six months to

rewire your neural networks, just to

change one ingrained habit. Are you

ready?


Recommended Reading …


Chart SmartsDecoding behavioral clues from Tom Pierce’s EQ case studies

EQ


Assessing

Emotional

Intelligence in

Individuals


EEQQ

The Case of the Roller-Coaster Report:A Young Professional Rates Herself

Overall EQ: 73

83

65

79

67

Relationship Management

Social Awareness

Self-Management

Self-Awareness


Emotional Intelligence Appraisal™ – Multi-Rater MR Edition™ TalentSmart

The Case of the Disappointing Disconnect:A Young Professional gets a 360 Shock!

YP’s Self EQ Score: 80 vs. Colleagues’ View of EQ: 65

76

73

79

86

79

63

75

57

74

67

0 20 40 60 80 100

Relationship Management

Social Awareness

Self-Management

Self-Awareness

OVERALL EQ

Others Rating

My Rating



The Case of the Disappointing Disconnect

©2008 TalentSmart



Assessing

Emotional

Intelligence in

Teams


Teaming Up at AAEP to increase EQ,

Productivity, and Morale

Excerpts from Case Study American Association of Equine Practitioners

Lexington, Kentucky

Presented at ASAE & The Center’sAnnual Meeting 2009, Toronto &

2009 Leadership Retreat, Providence &To be presented as a Best of the Best Track at the

Great Ideas Conference 2010, Colorado Springs

Measuring TEAM EQ

Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart© 2008 Pierce Management Development

EMOTIONS RELATIONSHIPS

4747

66

Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart© 2008 Pierce Management Development

AAEP 2008 TEAM EQ SCORE:

EMOTIONS RELATIONSHIPS

AAEP 2009 TEAM EQ SCORE:

7777

78RELATIONSHIPS

© 2008 Pierce Management Development Emotional Intelligence Appraisal™ – Team EQ Edition™ TalentSmart

EMOTIONS


Adapted from “Discovering EQ” © 2007 TalentSmart

Components

of a Healthy

Relationship

My best

working

relationship


Adapted from “Discovering EQ” © 2007 TalentSmart

The Building Blocks of The Building Blocks of

Emotional IntelligenceEmotional Intelligence


“Young professionals?

There’s no such thing!”

Oh ignore him! You’ll make more

of an impact sooner when you

make more of your own

Emotional Intelligence soon!


Tuesday January 12, 2010 2-3 P.M.

YOUNG PROFESSIONALS LUNCHTIME LEARNING WEBINAR

with Tom Pierce, MBA

Presented by ASAE & The Center's

Young Professionals Committee &

ASAE CareerHQ.org

Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues Emotional Intelligence Issues

for Young Professionalsfor Young Professionalsfor Young Professionalsfor Young Professionals


[The following are Extra slides for

Extra credit! These slides are NOT

part of the pre- Q & A Webinar]


“It’s all in your

head!”

The Scientific Case for



Emotional Hijacking

Visual

Cortex

Eye

FRIGHTFRIGHTFRIGHTFRIGHT©2009 Pierce Management Development

Assessing

Emotional

Intelligence in

Individuals


EEQQ

emotional intelligence issues for young professionalseoplugin.commpartners.com/asae/2010/100112...

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