empathy enhanced english for interpreters fujian normal university fnu language enhancement...

Empathy

Enhanced English for InterpretersFujian Normal University

FNU Language Enhancement 2012-2013

Notice

Friday November 2 class will be moved to:

Monday November 5 10:00-11:40amroom 212.


Cultural EQ• Situation: Your foreign teacher is invited to a semi-formal

dinner banquet for teachers of the foreign language department. They are a little uncertain about Chinese formal dining etiquette, seating arrangements and appropriate behaviour.

• Assignment: In pairs, prepare 3 suggestions that will help them not embarrass themselves or lose face.


• Seating arrangement • Conversation topics to avoid• Drinking alcohol • Appropriate conversation• Amount to eat • Accepting/refusing invitations• Wait staff, food service • Gifts• Finishing food • What if you are vegetarian?• Tipping • Non verbals to pay attention to

Myers Briggs Type Indicator Test(MBTI)


• A test based on Carl Jung’s theory of personality types. Widely used in businesses, education and relationship counselling to help people understand: their own personalities their strengths and weaknesses, how they make decisions how they relate to other people

• Also known as the Jung Typology Test or the Keirsey Temperment Score

16 Personality TypesExtrovert (E) vs Introvert (I)Describes how one derives energy from the world around them

Intuitive (N) vs Sensing (S)Describes how one gathers and perceives information

Feeling (F) vs Thinking (T)Describes how one makes decisions

Judging (J) vs Perceiving (P)Describes how people deal with the world. Structured vs flexible.

ENFJ ENFP ENTJ ENTPESFJ ESFP ESTJ ESTPINFJ INFP INTJ INTPISFJ ISFP ISTJ ISTP


Take the Test!1. Fill out the written questionnaire handout.

2. Go to http://www.humanmetrics.com/cgi-win/JTypes2.htm on the internet and fill in the answers in the “Jung Typology Test” section.

3. Write down your personality type and find your personality description (eg ENFJ) on shaolinenglish.wikispaces.com.

4. Be ready to agree or disagree with your personality description at next class.


http://www.humanmetrics.com/cgi-win/JTypes2.htm

Tongue Twisters

Red Lorry, Yellow Lorry.Green glass globes glow greenly.

Practice saying this 5 times quickly every day.

It’s not nice to have lice in your rice!Did Ned arrive alive?Nate threw the liver in the river.

Pronunciation Practices soft th z hard th_____ sink think zee theesank thank Zen thenface faith breeze breathemouse mouth seize seethe

1. Think both thankful and truthful thoughts on the third month.2. Mothers and brothers breathe through their mouth and seethe through their teeth.

Why use Empathy?

• To become better listeners• Considered the most important fundamental

communication skill• Helps to avoid conflict• Validates the speaker’s emotions and experiences

“Empathy is not sympathy”


Emotional Categorization

• 8 basic “facial” emotions: surprise interest joy ragefear disgust shame

anguish

• Emotional expression is affected by socialization and culture


Emotional CategorizationPositiveSatisfied

Excited

Inspired

Keen

Enthusiastic

Grateful

Pleased

Relaxed

Courageous

Eager

Determined

Sincere

Reassured

Optimistic

Confident

Hopeful

At peace

Appreciative

Worry

Nervous

Apprehensive

Terrified

Pressured

Panicky

Frightened

Fearful

Tense

Concerned

Stressed out

Afraid

Sadness

Discouraged

Upset

Pessimistic

Frustrated

Depressed

Low

Unhappy

Disappointed

Torn

Desperate

Hurt

Worthless

Bitter

Anger

Discontented

Irritated

Annoyed

Furious

Offended

Betrayed

resentful

Doubt

Cautious

Suspicious

Skeptical

Hesitant

Uncertain

Confused

Mixed up

Distrustful

Insecure


Empathic Language Tools Tentative lead-in examples:•“You seem (emotion)…”•“Perhaps/Maybe you’re feeling…”•"It sounds as though as though/like/as if..."•"It appears you..." •"I wonder if..." •“It seems that….” •"Is it possible that...?" •“Could it be that..?”•“I sense that...”•“I get the impression that…”•“Kind of makes you feel

Others (use when you are sure of the emotion, watch non-verbals)

•“You must be..”•“You must feel that…”•“It must have been…”•“How (adj) for you!”


"Tentative expression + you are (a feeling) because of situation/about (paraphrasing)"

• "Maybe you're feeling overwhelmed because of your new baby, the problems at work and trying to organize this party.”

• "Is it possible that your feeling both frightened and excited because of the new job in another city?" (note: dual feelings.)

• "It sounds like you are concerned about the stress you’ve been experiencing.”

• “You must be excited about the birth of your grandson!”


Practice

• In pairs, identify the emotions of the speaker for each statement.

• Prepare a complete empathic response for each statement

• Role play each statement with your partner.

• Review responses as a whole class.


Identifying Emotions and Using Empathic Responses

Speaker’s Statements Emotion Your CompleteEmpathic Response

1. Will my boyfriend/girlfriend accept that job in Shenzhen?

2. I’m not sure if I should send my son to this bilingual school or to the university affiliated school. There’s so much conflicting information.

3. The doctor keeps switching my medications. Do you think he knows what he is doing? FNU Language Enhancement 2012-2013



4. This new bed mattress I bought is still too hard. My back still feels terrible.

5. You mean you translated my comments incorrectly to the dean of the college?

6. The office finally gave me a renewal on my work contract. This is the third year to work with the school.




7. What do you mean my daughter can’t get take the test? We paid money for her to go to this school! Check your damn computer!

8. I’m not really sure what to do until I find out if the company accepts our project proposal.

9. I can’t believe that the department head actually cancelled this meeting. I’ve waited 3 months to discuss this problem! FNU Language Enhancement 2012-2013



10. I don’t know what to do. I just want to give up on him asking me to marry him.11. I know God is with me.

12. I thought my family would help with the tuition. I’m not sure how I’m going to pay.13. I can’t handle my mother’s care needs anymore. I think I need to send her to a nursing home.


Homework1. Tongue Twister practice

2. Complete the Myers-Briggs survey and report your agreement or disagreement with personality type description

3. Read the following excerpted article: “Ethnic focused nursing homes put a Canadian face on filial piety” from the Globe and Mail.

4. Look up the definition of the phrase “filial piety” and think of Chinese idiom that illustrates this value. Explain it in your own words


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