employee engagement webinar deck for live event_1-18-2016

Employee EngagementStop Measuring and Start Doing

© 2016 Apollo Education Group. All rights reserved.

Alicia MandelChief Learning Officer and Vice President of Learning and Organizational Development Apollo Education Group

Moderator

2

Join the Conversation: #ActivelyEngagedWithApollo


üImprove engagement today

Sustain engagement over time

Foster employee skill-‐building and career development

Fuel an engagement-‐friendly learning culture

Target Takeaways

3

#ActivelyEngagedWithApollo

Tips to:


Kami BondSenior Vice President of People and CultureCielo®

Karen BasileSenior Director, TalentTyco

Sue StephensonVice President, Community Footprints The Ritz-‐Carlton®

Panelists

4© 2016 Apollo Education Group. All rights reserved.

Stop Measuring, Start Doing


@AliciaMandel

Source: Gallup, Status of the American Workplace, 2013.

Engagement Drives Business Outcomes

6

High-‐engagement teams outperform low-‐engagement teams on key business metrics

22% higher

profitability

21% higher

productivity

10% higher

customer ratings

37% lower

absenteeism

25-‐65% lower turnover


2006

2005

2004

2003

2002

2001

2000

2015

2014

2013

2012

2011

2010

2009

18 56 26 2008 20 51 29

18 54 28

19 53 28

19 52 29

18 52 30

18.8 51.5 29.6

17.5 51 31

16.5 48 31.5

16 54 30

17 53 30

17 55 28

17 54 29

15 59 26

15 55 30

2007

actively disengaged not engaged engaged actively disengaged not engaged engaged

20 50 30

15 Years of Employee Engagement Metrics

Source: Gallup, 2015.

7

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

Actively disengaged Not engaged Engaged Actively disengaged Not engaged Engaged


Gallup Survey: Industry Standard

8

Measures levels of engagement through 12-‐question survey

Engaged Not engaged Actively disengagedInvolved and

committed, going above the call of duty

Going through the motions, “sleepwalking,”

not passionate

Disruptive, undermining

organizational culture


Sources: Brookings Institution, 2014; Bersin by Deloitte, Global Human Capital Trends, 2014.

Engagement is Critical in Millennial Workforce

of workforce will be made up of Millennials by 2025

9

75%of employers say engagement &

retention are critical

78%


Be proactive and future oriented

Listen first, then act

+ +What Do We DO About It?

Focus on the drivers


Change the Questions

1. How can I empower you to do your best every day?2. How can I help you learn?3. How can I encourage your development?4. What can I do to make your opinions count?5. How can I help make your job feel important?

11

Replace retrospective, yes/no questions with proactive, open-‐ended questions.

Sample Questions


Answer

Vote

Results

Employees answer anonymously, ensuring feedback is authentic. Unlike a survey, they can answer as many times as they like. The more input, the better.

1

2

3

Tool for real-‐time employee input

© 2016 Apollo Education Group. All rights reserved. 12

Questions for Alicia

? Submit questions using Chat

13


Career DevelopmentKami Bond, Senior Vice President of People and Culture Cielo®

LearningKaren BasileSenior Director, Talent Tyco

Skill DevelopmentSue Stephenson, Vice President Community Footprints The Ritz-‐Carlton®

Panelist Case Studies: Key Engagement Drivers

14

Skills-‐Based Volunteering Boosts Engagement


The Ritz-‐Carlton® Case Study

15

@SueOStephenson

Skills-‐based volunteering 16

Providing opportunities for employees to share their skills externally

• Engagement• Retention• Skill development• Professional development• Personal growth

Skills-‐Based Volunteering Drives…


Succeed Through Service18

Mentoring program in 90 Ritz-‐Carlton hotels worldwide

19

Serve With Purpose

20

Serve With Purpose

21

Serve With Purpose

Engage. Retain. Develop.

Millennials are engaged when given opportunities to make a difference

22

Aligning volunteer impact with the UN’s Sustainable Development Goals

23

Questions for Sue


24


Enhancing Engagement Through Learning

Tyco Case Study


6 Principles of High-‐Engagement Learning

1. Connect it to the business

2. Support the learners

3. Blend and Balance

4. Make it social

5. Personalize it

6. Make it fun

Tyco’s Growth & Innovation System#1 Connect it to the

Business

Tyco University Strategy

Tyco University aligned to 4 key priorities

Sales Capability & Excellence

Growth & Innovation

Leadership Development

Change Leadership

#2 Support the Learners

Learning Drives Engagement & Innovation

36 Innovation Workshop

Leaders trained globally

Design Thinker / Innovation Workshops

Innovator’sAccelerator

online learning course

Innovation Overview 2-‐hour workshop to

enable readiness

Experiential learning helps employees collaborate to innovate

#3 Blend and Balance

Accelerator Course Experience™

An innovative, award-‐winning approach: making learning fun, engaging and effective.

Developed for Apollo Education Group by IDEO, a leading international design and innovation firm.

Example: Innovator’s Accelerator™Turnkey course created with 3 of the world’s foremost experts on innovation.

#6 Make it Fun#5 Personalize It #4 Make it Social

Results at Tyco

ü Course completion rate: 100%

ü Duration of student engagement with content and other participants: All 7 weeks

ü Average Impact Score: 587

ü Average Skills Tracker Score: >70% of maximum

ü Net Promoter Score for Cohort: 80

2822242929

Questions for Karen


33


Career Development in an Engagement Culture


Cielo® Case Study


When you have a great culture,engaged employees invest

discretionary effort in innovation and delight your customers.

36WE BECOME YOU™

HITOP

37WE BECOME YOU™

HighGround Employee Engagement Platform

38

PeopleData

Employee expectations are changing

39

Performance Reviews

Continuous Feedback

ServiceAwards

Real-‐time Recognition

AnnualSurveys

PulseSurveys

CascadingGoals

AgileGoals

Complicated Software

ConsumerFeel

40WE BECOME YOU™


Start Doing!

ü Invest in relevant employee development

ü Provide training that helps employees be more impactful in their jobs

ü Boost employee capabilities, which boosts performance, recognition and value

ü Empower employees to be problem solvers

Questions for Kami


42


43

Training

Degrees

Courses

Innovative Learning & Development Capabilities

Global Learning Knowledge

Talent Management Expertise

Empowering Working Learners

Join the conversation: #ActivelyEngagedWithApollo

Visit Apollo.edu/APD

Thank you!

Access the webinar for 90 days using emailed link (provided in 48 hours)

Share the link with colleagues and social media groups

Contact us at Apollo.edu/ContactAPD

Stay Connected


Visit InnovatorsAccelerator.com

Thank you!


Thank You!

employee engagement webinar deck for live event_1-18-2016

Documents