employee experience, learning & skills development

Employee Experience, Learning & Skills Development 1

Employee Experience, Learning & Skills DevelopmentExtract from 2018 – 2019 HRO & Employee Experience Survey


What are the top 5 employee engagement areas that will receive further/additional investment from your organization in the next 12 months?

The survey findings highlight employee engagement as a pertinent and key HR function receiving intense focus by organizations at present. Within this context, further investment over the next 12 months will aim to improve leadership (19%), employee brand reputation (10%) and employee value proposition development (9%). Other key focus areas include career and employee skills development, along with employee collaboration.

19%

10%

9%

9%

9%

9%

8%

7%

7%

6%

3%

2%

2%

8%

12%

9%

9%

7%

4%

10%

9%

9%

5%

4%

10%

4%

7%

10%

5%

7%

7%

6%

2%

12%

7%

8%

16%

3%

10%

5%

4%

3%

9%

8%

12%

8%

7%

9%

6%

11%

12%

6%

9%

4%

3%

11%

8%

8%

6%

9%

7%

7%

11%

10%

7%

Leadership

Employee Brand Reputation Development

Employee Value Proposition (EVP) Development

Career Development

Employee Skills Development Tools

Employee Collaboration

Basic Labour Functions

Workplace Culture

Employee Empowerment/Autonomy

Diversity and Inclusion

Performance

Rewards & Recognition

Enabling Technology for Productivity

Top 1 Top 2 Top 3 Top 4 Top 5


What are the top 5 employee experience (EX) areas that will re-ceive further/additional investment from your organisation in the next 12 months?

EX has become core to the transformational functions of talent acquisition and retention. Organizations are increasingly looking to craft a compelling work environment that acknowledges and rewards excellence, while ensuring worker health and job fulfillment.

16%

11%

11%

11%

10%

10%

8%

6%

6%

6%

5%

2%

10%

9%

14%

8%

9%

9%

9%

10%

14%

6%

6%

7%

10%

8%

15%

5%

13%

13%

10%

7%

6%

8%

8%

9%

10%

12%

9%

8%

7%

7%

10%

12%

14%

12%

8%

9%

4%

12%

8%

5%

13%

10%

5%

Employee Lifecycle Management

Employee Motivation Activities

Individual or Personalised Employee Experiences

Flexible Workplace Environments

Career Mobility Platforms

Workplace Attitude & Cognitive Development

Captivating & Innovative Workspaces

Applying Customer Experience Best Practice to EX

Employee Transformational Processes

Employee Wellness & Wellbeing

Sensory Intelligence & Ergonomics

Top 1 Top 2 Top 3 Top 4 Top 5

To achieve these objectives, over the next 12 months HR executives plan to invest in employee lifecycle management (16%), motivation activities (11%), crafting personalised experiences (11%) and creating flexible workplace environments (11%).


What learning services processes are you planning to outsource in the next 12 months?

Electronic Training Documents & Records ManagementTraining Needs Analysis

Facilities SchedulingLearning Technologies and Applications

Online or eLearning Delivery PlatformsTraining Scheduling

Learning Administration & Support ServicesCourse Management and Facilitation

Learning Planning & Curriculum designLearning Content Development & Knowledge Facilitation

Plan to outsourceA lready Outsourced Retain in house

Digital enablement is the overwhelming trend in organizational learning and skills development. The outsourcing of e-learning platforms, applications and technology is prolific among respondents, with less than 10% stating that they currently, or plan to keep these functions in-house. Training needs analysis (43%) and digitised document management (48%) were highlighted as the next growth areas for outsourced services.


What areas of these processes are you planning to grow, or invest in, over the next 12 months?

Over the next 12 months, improved planning capabilities, content development, and enhanced delivery capabilities will attract the largest share of investment from organizations polled in the survey.

Learning Content Development & Knowledge FacilitationCourse Management and Facilitation

Learning Technologies and ApplicationsElectronic Training Documents & Records Management

Learning Planning & Curriculum designLearning Administration & Support Services

Facilities SchedulingTraining Scheduling

Online or eLearning Delivery PlatformsTraining Needs Analysis

Yes No


What types of skills or learnership programmes are you seeking?

Contact centre training (96%) ranks highest in terms of demand among respondents, as is the need for enhanced customer experience and service training and accreditations. Foundational programmes at management level (95%) is another service in high demand as organizations seek to support growth.

Skills Development ProgrammesSelf Service Training Programmes

LearnershipsFoundational Programmes at Management Level

Leadership Coaching/TrainingCompetency and Readiness Assessments

Contact Centre Training ProgrammesWorkplace Readiness

Customer Experience/Service Training Accreditations

Extreme Interest Interested

No InterestNominal Interest


Please confirm your organisation’s preferred training delivery models

The characteristics that define the preferred training models among survey respondents include blended (93%), distance (94%) and open access (90%) learning, with an overwhelming requirement for facilitation and coaching support (93%). And despite the rise of e-learning, classroom-based learning (86%) remains an important delivery model.

e-Learning (desktop)Blended Learning

Distance (Remote) Learning Open Access Learning

Support by Facilitators and CoachesClassroom Based Learning

Short Workshops (no accreditation)Master Classes

Edutainment/Gamification LearningmLearning (mobile device)

Always-On Self Service Training

Extreme Interest Interested

No InterestNominal Interest


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