employee motivation & stress management
Post on 21-Oct-2014
2.630 views
DESCRIPTION
This presentation was part of a corporate psychological coaching programme delivered a couple years back to address Employee Motivation Enhancement, Stress Management, Goal setting, Relaxation Training etc.TRANSCRIPT
Employee Motivation &Employee Motivation &Stress ManagementStress Management
Renjan Roy MathewRenjan Roy Mathew
Consultant Clinical PsychologistConsultant Clinical Psychologist
Head R & D MedvistaHead R & D Medvista
11Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Peoples are not rabbits, dolphins…
• People have incomparable dignity
• But, people want to do things that they find rewarding…
• Behave as they are being rewarded or penalized
• Repeat behaviour that have a favorable consequence
33Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• People differ by nature, – ability to perform– Will to do so
• People with less ability but stronger will are able to perform better than people with superior ability and lack of will.
44Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Hard work is crucial to success and achievement.
• "genius is 10% inspiration and 90% perspiration.“– Albert Einstein
• This "will" to do is known as motivation.
• Fell in a well… What you think?
55Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Work Motivation: exerciseWork Motivation: exercise
• Think of one time when you were really happy at your work and put in more than ordinary effort.
• What were the circumstances?• Why did you feel the way you did?• ______________________________________• ______________________________________
______________________________________
66Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Think of some happening at work that made you feel unhappy and dissatisfied and resulted in your putting in less effort.
• What was the situation? • Why did you feel that way?• __________________________________
____________________________________________________________________
77Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Motivation: Why Do We Care?Motivation: Why Do We Care?
OpportunityMotivation
Performance = f (Ability, Motivation, Opportunity)
Ability
PERFORMANCE
88Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
MASLOW'S HIERARCHY OF NEEDSMASLOW'S HIERARCHY OF NEEDS
Self-Actualization
Ego
Social Needs
Safety Needs
Physiological Needs
99Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Physiological Needs – The ability to acquire food, shelter, clothing and other
basics to survive
• Safety Needs – a safe and non-threatening work environment, job
security, safe equipment and installations
• Social Needs – contact and friendship with fellow-workers, social
activities and opportunities
• Ego – recognition, acknowledgment, rewards
• Self-Actualization – realizing one's dreams and potential, reaching the
heights of one's gifts and talents.
1010Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• It is only when these needs are met that employees are morally, emotionally, and even physically ready to satisfy the needs of the employer and the customers
1111Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Most employees need to: Most employees need to:
• Earn wages that enable to pay for basic necessities – Additional luxuries/ purchase of a car, home
• Save for and enjoy old age security• Have medical and other coverage • Acquire friends at work • Win recognition • Be acknowledged and rewarded for special efforts and contributions • Be able to advance in life and career-wise • Opportunities for self-development • Improve skills and knowledge• Demonstrate and use special gifts and abilities • Realize their ideals
1212Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
The Magic of MotivationThe Magic of Motivation
Motivation is an Inside Job. It's up to You.
•MM Making up your mind to be happy
•AA Attitude is everything
•GG Goal setting and "go getting" and gratitude
•II Inspiration and perspiration
•CC Celebrating yourself and your successes
1313Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
TricksTricks for being happy for being happy
• Making those blues disappear.
• Waving the magic wand to create what you want.
• Coping... using a mixed bag of tricks.
• Overcoming illusions and defining reality.
1414Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Goal Setting TheoryGoal Setting Theory
• Motivation is fostered when employees are given challenging and specific goals (rather than easy goals, abstract goals, or no goals)
1515Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
MINI GOAL SETTING: exerciseMINI GOAL SETTING: exercise
• “I am going to give you 5 minutes. • In the next 2 minutes you can think and write on the given sheet of
paper a goal you think you could achieve in 2 minutes inside the classroom”
• Finish off writing your Goal in total 3 minutes from now and achieve your Goal in total 2 minutes after that....
• Understood?• Wait for the go-signal to start accomplishing your goal
1616Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• The main features of goal setting are:
– Goals need to be structured as • Short-term,• Intermediate and • Long-term.
1717Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Goals need to be viewed as stepping stones to success.
• Goals must be acceptable
• Goals need to vary in difficulty — from easily attainable to challenging.
• Goals must be measurable.
1818Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Goal Setting ProcessGoal Setting Process
• Describe long and short-term goals!• Relate to what you want to achieve in life!• Action plan is outlined including activities,
responsibilities and time frame.• Performance standards, measurement criteria
are defined!• Consider environmental and personal
obstacles!• Identify resources!
1919Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
SSpecific Clear goals
MMeasurable Quantifiable
elements
AAgreed AAttainable Not imposed
RResults oriented Realistic/ Achievable
TTime bound Deadlines
Guidelines for Writing “SMART” Guidelines for Writing “SMART” GoalsGoals
2020Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Classification of GoalsClassification of Goals
• Career satisfaction, work, profession.• Family, home.• Social, interpersonal relations outside home
– cultural, social, political, professional associations, etc.
• Hobbies, leisure and recreation.• Personal development
– achievement of highest degree in any field.
• Religion
2121Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Developing Self-Confidence Developing Self-Confidence through Goal Settingthrough Goal Setting
• Realistic yet challenging goals are important
• Accomplishing goals at practice through repetitive hard work will instill confidence
2222Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
GOAL SETTING EXERCISEGOAL SETTING EXERCISE
• Write one goal you would like to achieve in the next month. Be specific.
• ____________________________________________________________________________
• Write two actions you will take to obtain this goal. Be specific in activities/ available resources/ time frame.
• ____________________________________________________________________________
2323Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Write one possible barrier to obtaining this goal. Be specific. Personal/ Environmental
• ____________________________________________________________________
• Write one action you will take to overcome this barrier. Be specific.
• ____________________________________________________________________
• Evaluate your success in obtaining this goal.
2424Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Write one goal you would like to achieve in the next one year
• Next five year….• SMART
2525Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
GOAL SETTING EXAMPLEGOAL SETTING EXAMPLE
• Goal: – To arrive at the training course next Monday
at 9 o’clock.
• Strategy:– To take the 8:40 bus.
• The goal is:Specific– It is clear: anybody can understand it.
2626Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Measurable• The arrival, in time, for the training course on
Monday morning can be checked.
• Achievable– Taking the 8:40 bus, it is possible to arrive at
school in time, because it is a 10 minutes drive. According to the bus stop's time-schedule, there is an 8:40 bus.
2727Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Realistic– The conditions to achieve the goal are realistic:– The density of the traffic is normal at that time.– The technical traits of the bus and the traffic
rules permit to do the trip in 10 minutes.– Along the way there are no obstacles
(accidents or public works).
• Time bound– The objective is achievable in the given time.
2828Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Goal Achievement: example of obstaclesGoal Achievement: example of obstacles
• Goal:– To arrive for the training course at 9 o’clock.
• Strategy:– Take the 8:40 bus at the .... bus station.
• Obstacle (Monday morning):– It´s 8:20! The damned clock didn´t ring!
• Motivation:– If I don´t hurry up, I’ll have to pay the fine.
2929Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Priorities:– I have to go out without having breakfast.
• Obstacle:– Brrr! Bus strike!
• Alternative:– I’ll take a taxi.
• Additional information:– Everybody is trying to take a taxi!
3030Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Resources:– Oh, God! I forgot the money at home!
• Motivation:– Ok, I can´t arrive in time. What can I do?
• Goal conflict:– I can go to the hairdresser. I need it.
• Priorities:– No! At all cost I'll go to the training course even
if I have to walk!
3131Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Stress ManagementStress Management
• Stress has been defined in many ways• Caused by a stimulus,
– either physical or psychological and – that individual respond to the stimulus in some
way.
• We define stress as a person's adaptive response to a stimulus that places excessive psychological or physical demands on that person
3232Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Stress and PerformanceStress and Performance
• Yerk-Dodsons Law– Optimal arousal is required for better
performance…
• Distress and Eustress
3333Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
COPING WITH JOB STRESSCOPING WITH JOB STRESS
• Work-Focused Coping Strategies– Role Clarification– Time Management– Delegation– Search for More Information and Direct
Task Help– Co-operative work Strategies
3434Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
• Emotion Focused Coping Strategies– Reduced Perfectionism– Increased Social Support– Increased Tolerance of Ambiguity– Relaxation Techniques– Health Maintenance
3535Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Relaxation TechniquesRelaxation Techniques
3636Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com
Thank you
You can reach me
3737Dr. Renjan Roy Mathew Dr. Renjan Roy Mathew
[email protected]@gmail.com