RETAIN & MOBILIZE

RETAIN & MOBILIZE

Pierre BattahMBA CPHR CMC CSP

TM

“ Every person has the ability

to become a better leader

and it doesn’t have to take

that long.

Becoming a good leader is a

lifetime journey. But

becoming a better leader can

happen overnight ”

John C. Maxwell

Old School Retention

Afterthought

Quick Fix

$$$

“Voluntary turnover continues

to creep upwards. The 2012–13

rate was 7.3 per cent…the

retail sector is experiencing the

greatest challenge with an

average of 20.6 per cent.”

Conference Board of

Canada 2014

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

MANAGING RISKS

1. Safety harness

2. Mist control

3. No looking down

4. 12 metre pole

5. Mom’s shoes

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

DATA

?

DATA - FACT FINDING

Interviews

Surveys

Focus Groups

Manager’s Judgement

Employee Workshops

Retention Today

- Meeting Real Needs

- Employee Engagement

- Employer of Choice

Strategies

Gallup Q121. I know what is expected of me.

2. I have the materials and

equipment I need to do my work.

3. At work, I have the opportunity

to do what I do best every day.

4. In the last seven days, I received

recognition or praise for good

work.

How many people

felt they were not

making

meaningful use of

their skills at

work?

12%?

22%?

32%?

Sondage Forbes Insight Deloitte Touche 2013

12%?

22%?

32%?

Sondage Forbes Insight Deloitte Touche 2013

Gallup Q125. My supervisor, or someone at

work, seems to care about me as

a person.

6.Someone at work encourages my

development.

7. My opinions seem to count.

8. The mission/purpose of my

organization makes me feel like

my work is important.

Gallup Q129. My co-workers are committed

to doing quality work.

10. I have a close friend at work.

11. In the last six months, I have

talked with someone about my

progress.

12. At work, I have had

opportunities to learn and grow.

Gallup Q12-Takeaways

-Clear roles

-Sufficient tools

-Use me at my best

-Weekly feedback & praise

-Employee as a person

-Training

Gallup Q12-Takeaways

-Seek out employee opinions

-Contributions to the mission

-Co-workers who care

-Friends at work matter

- Progressreview is a must

-Learning & growth matters

Interview Data

30 Day

Stay

Exit

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

Employer of Choice Criteria

1. Physical workplace

2. Work atmosphere and social

3. Health, financial and family

benefits

4. Vacation and time off

5. Employee communications

6. Performance management

7. Training and skills development

8. Community involvement

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

“ Every person has the ability

to become a better leader

and it doesn’t have to take

that long.

Becoming a good leader is a

lifetime journey. But

becoming a better leader can

happen overnight ”

John C. Maxwell

John Maxwell’s 3 Questions

Help me?

Care?

Trust you?

1. Intentions

2. Risk

3. Data

4. @ Home

5. Strengthening?

@pierrebattah

www.pierrebattah.com