employee welfare
TRANSCRIPT
EMPLOYEE WELFARE MEASURES
Introduction:
The basic objective of the staff welfare scheme management is to uplift the
physical, mental and economic conditions of its employees in order to get the
best out of them in addition to fulfilling the social responsibility cast upon the
organization.
It is a fact that the Industrial progress of the country depends on its committed
labour. In order to get the best out of a worker in the matter of reduction working
conditions require to be improved to a greater extent to achieve the objective of
maximization of utilization resources the workers should at least have the means
and facilities to keep himself in a state of health and efficiency.
The work place should provide reasonable amenities for the essential needs and
worker should also be equipped with the necessary technical training and a
certain level of education.
Labour welfare is broad term covering social security and such other activities as
medical aid, creche, canteens, recreation, and housing, adult education
arrangements for the transport of labour to and from the place of workplace.
1
CONCEPT:
The subject matter related to Employees welfare and related terms have been
explained. The term labour welfare is flexible and elastic and differs widely with
time, regions, industry, country, social values and customs, degree of
industrialization, the general socioeconomic development of the people. It is also
moulded according to the age, group, sex, socio-cultural background marital
status and economic status and educational level of the workers in industry.
Welfare measures are a three dimensional concept like total, social and relative.
The "total concept " of welfare is the achievement of a desirable state of
existence involving physical, mental and moral and emotional.
The "social concept" of welfare involves the well being of an individual and
harmonious relationship he establishes with his primary group-his family, his
working group - his colleagues, superiors and subordinates.
The "relative concept" of welfare involves relative to time, place and person.
Need for Labour welfare:
The need for the labour welfare measures arises because of the nature of the
industrial system, which is characterized by two basic factors:
The conditions under which work is carried on are not congenial for health.
When a labour joins an industry, he has to work in an entirely strange
environment, which create problems of adjustment.
According to labour investigation committee "The provision of canteens"
2
improves the physique.
"Entertainments" reduce the incidence of serious accidents
"Medical aid & Maternity and child welfare" services improve the health of
the workers and bring down the rates of general, maternal and infantile
mortality.
"Educational facilities increase their mental efficiency and economic
productivity".
CONSTITUTIONAL PROVISIONS:
Article 41: "The state shall, within the limits of its economic capacity
and development, make effective provision for securing the right to work,
to education and to public assistance in case of unemployment and in other
case of underserved want".
Article 42: "The state shall make provision for securing just and humane
conditions of work and for maternity relief"
Article 43: "The state shall endeavour to secure by suitable legislation or
economic organization or in any other way to all workers, agricultural,
industrial or otherwise work conditions of work ensuring a decent standard
of life and cultural opportunities and in particular, the state shall
endeavour to promoter cottage industries or co-operate basis in rural areas.
Objectives of labour welfare measures are:
3
a) ECONOMIC: To increase their efficiency and effectiveness so that they
can perform better in different work situations; keep them contended and
reduce the chances of conflict.
b) HUMANISTIC: To treat them as normal human beings by providing
basic facilities and amenities.
c) CIVIC: To develop a sense of responsibility dignity of labour and
participatory culture among them.
Principles of adequacy of welfare:
Principle of adequacy of welfare: -
Labour has a right to adequate wages. But high wages alone cannot create
healthy work environment. A combination of both - wages and welfare measures
would improve workers satisfaction, morale and motivation.
Principle of the social responsibility of industry: -
Industry has an obligation or duty towards its employees to look after their
welfare. Labour welfare is highlighted as a state policy in the directive principles
of Indian constitution.
Principle of Efficiency:
Employees accept the responsibility for implementing such labour welfare
measures which they consider will increase their efficiency.
Principle of re-personalization: -
4
This principle emphasizes the development of human personality as the aim of
welfare measure. Necessary to implement Intra mural and extra mural welfare
services are implemented.
Principles of totality of welfare: -
In this the necessity of labour welfare must be felt and convinced by all levels of
management. This requires reduction, retraining and re-orientation of managers
at all levels.
Principles of integration and co-ordination: -
The co-ordination approach is essential through out the organization so that fall
benefit is derived out of welfare measures. This is through systems approach
where organization consists of subsystems integrated together as one whole
system.
Principles of participation: -
It highlights the democratic principles of mutual consultation example;
committees for canteens, sports etc.
Principles of responsibility:
Both employees and employee are responsibility for labour welfare. Trade union
leaders as the workers representatives must play a positive role they must co-
operate with management to provide essential welfare measures without
hampering the economic viability of the establishment. Examples are union
participation in committees like canteen committee of welfare measures. Suitable
MIS can be installed success or this process can periodically evaluate failure,
5
accountability of failure can be fixed.
Principles of timeliness: -
Welfare measures must be provided in time and when needed most; untimely
assistance is not only wasteful but antagonizes the workers. This requires proper
planning and control.
The other objectives of labour welfare:
To give expression to philanthropic and paternalistic feeling
To win over employees loyalty and increase their moral.
To combat trade unionism and socialistic ideas
To buildup stable labour force, to reduce labour turnover and absenteeism
To save oneself from heavy taxes on surplus profits
To earn goodwill and enhances public image
To make recruitment more effective
DEFINITION:
6
The term employee welfare, labour welfare or workers are related terms.
Employee welfare is defined as "The voluntary efforts of the employees to
establish with in existing industrial system and sometimes living and cultural of
the employee beyond that which is required by low, the custom of the industry
and the conditions of the market.
The labour investigation committee has defined employee welfare as "anything
done for intellectual, physical, moral and economic betterment of the workers
whether by employees by government or by other agencies over and above what
is laid down by law or what is normally expected on the part of the contractual
benefit for which workers may have bargained.
International Labour Organization (ILO) report refers to labour welfare as:
Such services, facilities and amenities as may be established in or in the vicinity
of understandings to enable the performs employed in them to perform their
work in healthy, congenial surroundings and provided with amenities conducive
to good health and high morale".
Feature / characteristics of labour welfare: -
It is the work, which is usually undertaken within the premises or in the
vicinity of the undertaking for the benefit of the employee and the members
of his family.
The work generally includes those items of welfare, which are over and
above. What is provided by satisfactory provisions or required by the
custom of the industry or what the employee expects as a result of a contract
of service from the employees.
7
The purpose of providing welfare animates is to bring out the development
of the whole personality of the worker .his social, psychological, economic,
moral, cultural and intellectual development to make him a good worker, a
good citizen and a good member of the family.
These facilities may be provided voluntarily by progressive and enlightened
entrepreneurs of their own accord out of their realization of social
responsibility to labour or statutory provisions may complete them to make
these facilities available or there may be there may be the government or
trade unions may undertake them if they have the necessary funds for the
purpose.
Labour welfare is a very broad term covering social security activities as
medical aid, creches, canteens, recreation, housing, adult education,
arrangements for the transport of labour to and from the work place.
It may be noted that not only intra-moral but also extra-moral, statutory as
well as non statutory activities undertaken by any of the three agencies- for
the physical and mental development of a worker.
The Committee of experts on welfare facilities for industrial workers
convened by ILO includes the following items under labour welfare.
Welfare and Amenities with the precincts of the establishment:-
1. Latrines and urinals
2. Washing and bathing facilities
3. Creches
4. Rest shelters and canteens
5. Arrangements for drinking water
6. Health services including occupational safety
7. Arrangement for prevention of fatigue.
8
8. Administrative arrangements for the welfare of employee
9. Uniform and protective clothing
10.Shift allowance
Welfare outside the establishment: -
1. Maternity benefit
2. Social insurance measures (including gratuity, pension, provident fund and
rehabilitation)
3. Benevolent funds
4. Medical facilities (including programes for the physical fitness and
efficiency family planning and child welfare)
5. Education facilities
6. Housing facilities
7. Recreation facilities (including sports, cultural activities, library, reading
rooms)
8. Holiday homes and leave travel facilities
9. Workers co-operative including consumers co-operative stores fair price
shops and co-operative credit and thrift societies.
10.Vocational training for dependent of workers
11.Other programme for the welfare of women, youth and children
12.Transport to and from the place of work.
Classification: -
The classification of labour welfare is based on dividing industrial welfare into 3
categories, which are as follows:
9
Statutory
Non statutory / voluntary
Mutual
Statutory: -
Statutory facilities to those provisions, which redressed from the concessive
power of government. The government exacts legislations regarding working and
laying conditions, minimum wages, safety and security such statutory provisions
are gradually increasing along with industrial development.
Voluntary: -
A voluntary facility refers to those activities, which are undertaken by employees
for their workers. They primarily oriented to democratic value system. Such
welfare activities can increase the efficiency of workers and reduce the chance of
conflict between the employees and employee.
Mutual: -
A mutual facility refers to those activities, which are initiated by workers for
their betterment in suitable manner. For instance unions undertake certain
welfare activities for social and economic betterment of their members.
Statutory provisions various acts: -
There are the amenities that are to be necessarily provided to the employees
under different legislations. The important legislations, which call for these
provisions, are.
1) The Factories Act, 1948
2) The Plantation Act, 1951
10
3) The Mines Act, 1952
4) The Motor Transport Act, 1961
5) The Contract Labour Regulation and Abortion] Act, 1970
The Factories Act, 1948: -
This Act is applicable to premises including precincts where 10 or more workers
are employed with aid of power or where 20 or more workers are employed
without power. Welfare amenities provided are washing storing, sitting, first aid
facilities, canteens, shelters, creche, welfare officers and other facilities.
The plantation Act 1952: -
The Act has provisions for creating canteens, recreation facilities, medical act,
housing facilities, protection amenities to workers like umbrellas, blankets,
raincoats etc.
The Miners Act 1952: -
This act has provisions for creating shelters, canteens, first aid boxes, pithead
bath, lavatories, lockers, welfare offices etc.
The Motor Transport Workers Act, 1961: -
The motor transport undertakings are required to make the following provisions
as canteens, clean & well very ventilated rest rooms, uniforms, rain coats,
washing allowances, medical facility etc.
The Contract Labour (Registration & Abolition) act 1970: -
The contractor has to provide the following welfare & health measures such as
canteens, washing facilities & first aid facilities, rest room etc.
11
Labour welfare officers: -
The labour officers act as the middlemen between the management & the
workers. The post of labour welfare officer instituted mainly to
Eliminate the evils & malpractices of the jobber system in the recruitment
of the labour.
To develop & improve labour administration.
To serve as a liasion with the state commissioner.
Functions of labour welfare officer: -
Supervision
Counseling workers
Advising management in some matters
Establishing liasion with workers
Establishing liasion with management
Working to maintain harmonious industrial relations in the organization
To improve productivity & produce effectively of the organization
Many activities are there in labour welfare system but few major areas are
selected for the study as follows:
1) Educational facilities 2) Medical facilities
3) Canteen facilities 4) Transport facilities
5) Loan facilities
INTRODUTION:
Central Bank of India was established in 1911. It was the first Indian commercial
bank, which was wholly owned and managed by the Indians. The established of the
12
bank was the ultimate realization of the dream of Sri Sorabji Pochkhanwala, who
was the fonder of the bank. Sri sorabji pochkhanwala proclaimed Central Bank as
the property of the Nation and the country’s asset and it lives on people’s faith. The
Bank regards itself as the people’s own bank. Central Bank of India was
nationalized in the year 1969.Even after nationalization it continued to introduce a
number of innovative schemes in service of its customers.
Because of the large number of savings and other innovative services offered by the
bank, the customer base in over 27 million account holders, which is one of the
largest in the banking industry. Customer’s confidence in the central bank of India’s
wide-ranging services can very well be judged from the list of major corporate
clients such as ICICI, IDBI, UTI, LIC, and HDFC as also almost all major corporate
houses in the country. The bank has extensive arrangements with leading banks
throughout the world. There has always been the most cordial relationship with
foreign correspondent banks. The central bank of India has 3146 Branches in India
as on March 2005 (Rural: 1418, Semi Urban: 757, Urban: 550, Metropolitan: 421).
During the past 93years of its extensive the bank has weathered many storms and
faced many challenges. The bank could successfully transform every threat in to
business opportunity and excelled over its peers in banking industry.
MOTTO:
The Motto of the Bank is
“BUILD A BETTER LIFE AROUND US”
13
CORPORATE VISION:
To emerge as strong, vibrant and proactive Bank/Financial super market and to
positively contribute the emerging needs of the economy through consistent
harmonization of human, financial and technological resources and effective risk
control system.
MILESTONES ACHIEVED BY THE BANK:
1921: Introduction to the “Home Savings Safe Deposit Scheme” to build
Saving/thrift habits in all sections of the society.
1923: Taking over of the management of the union Bank of India Limited, and the
amalgamation of the Tata industrial bank with Central Bank.
1924: An Exclusive Ladies Department to cater to the bank Women Clientele.
1926: Safe deposit locker facility and Rupee Travelers Cherub facility.
1929: Setting up of the Executor and trustee Department.
1932: Deposit Insurance Benefit Scheme.
1962: Recurring Deposit Scheme.
1976: The Merchant Banking cell was established
1980: Central Bank Of India is the first bank to introduce the Credit Card facility, at
Hyderabad. Central Card, India’s first domestic credit card is affiliated to “Master
Card” and “Visa”.
1986: Platinum Jubilee Money Back Deposit Scheme Was Launched.
14
1989: The Housing Subsidiary cent Bank Home Finance Ltd. Was started with its
head quarters at Bhopal in Madhya Pradesh.
1994: Quick cheque collection service (QCC) & Express Service was set up to
enable speedy collection of outstation cheques.
2001: C4C Campaign – Centralities for customers, which is an integrated customer
relationship programs.
BRANCHES AND EMPLOYEES STRENGTH:
Central Bank of India has a large network in 27 States and 4 Union Territories. Its
network consists of 3146 branches and 275 extension centers as on March 2005.
The number of branches in backward states is 1743. The number of computerized
branches is 903.when the bank was started in 1911 it had a staff of 30 members.
Today there are more than 38,500 employees of all categories. At present Central
Bank of India has 77 regional offices and there are 17 Zones of Central Bank Of
India. That is Agra, Ahmedabad, Bhopal Central Office, Chandigarh, Chennai,
Delhi, Gowhati, Hyderabad, Kolkata, Lucknow, Mumbai Metropolitan, Muzaffapur,
Nagpur, Patna, Pune and Raipur. Keeping in view the guidelines given by the
Indian Banks Association, the bank has formulated a voluntary retirement Scheme
(VRS). The total number of employees who have opted for VRS is 7800
approximately in 2001. Detailed performance indicators of the Bank for 2004-05 are
given in page 20.
DEPOSIT SCHEMES: Central Bank of India has formulated a host of tailor made
schemes to meet the diverse requirements of its varied clientele. There are as
follows: -
15
1. Money Multiplier Deposit Certificate. (MMDC).
2. Khazana Deposit Scheme.
3. Monthly interest Deposit Receipt. (MIDR)
4. Quarterly interest Deposit Receipt. (QIDR)
5. Recurring Deposit Scheme.
6. Central’s Vriddhi Deposit Scheme.
7. Term Deposit Scheme.
8. Cash Certificate Scheme.
9. Kisan Krishi Dhan Deposit Scheme.
10. Home Loan Account Scheme.
CREDIT SCHEMES: At central Bank various loan facilities are available. They
are:
1. Cent Buy
2. Direct Housing Finance
3. Cent Kalyani.
4. Cent Vidyardhi.
5. Cent Vyapari Scheme.
6. Personal Loan Scheme.
7. Cent Mortgage.
8. Cent Trade.
9. Cent Rentals.
10. Cent Computer.
11. Cent Liquid.
12. Cent School.
16
The bank has laid special emphasis on industrialization and agriculture has been,
and will long continue to be the backbone of country’s economy realizing this,
Central Bank of India has always given high priority to financing the production and
marketing of the agricultural commodities. The banks contribution to the financing
of the organized industrial sectors comprising textiles, sugar, vanaspati, cement, iron
and steel, engineering and jute has been no less substantial, Tea plantations have
also received a large measure of support from the bank.
OTHER SERVICES:
1. Central card.
2. Traveler’s cheques.
3. Gift cheques.
4. Central’s Stock Invest.
5. Central’s Quick Cheque collection Service. (QCC)/CMS
6. Cent-Express Service.
In addition to above, the bank has some more schemes like-
1) CENT KALYANI scheme for financing women entrepreneurs: under this
scheme woman entrepreneurs are provided credit facilities for industrial economic
activities agricultural and allied activities and business activities. Women
entrepreneurs are welcomed to avail credit facilities for
i) Small Business.
ii) Professional and Self-Employment.
iii) Retail Trade.
iv) Village and Cottage/Tiny Industry
v) Small Scale Industries.
17
vi) Agriculture and Allied Activities.
vii) Government Sponsored programs
2) SWARNA JAYANTI URBAN EMPLOYMENT SCHEME: This has two
features:
a) Urban Self-Employment Programme
b) Urban Wages Employment Programme
This Scheme is intended to provide profitable employment for unemployed or under
employed urban villagers. Under this scheme wages oriented scheme has been
started in all major cities from 1st December 1997.
INTERNATIONAL BANKING SCHEMES:
The bank has extensive agency arrangements with leading banks throughout the
world. There has always been the most relationship with foreign correspondent
banks.
REPATRIABLE SCHEMES:
1. Non-Resident (External) Accounts (NRE) in Indian Rupees: - under this
scheme you may open your deposit Account with a savings account/Term Deposit
Accounts/ Re- Investment Deposit Scheme/ Joint Account / Nomination
facilities / Rupee funds.
2. Foreign Currency Non-Resident (FCNR) Accounts: - It can be held only as
Fixed Deposits and can be opened either in Pound Sterling, U.S.Dollar, Deutsche
Mark or Japanese Yen.
18
3. Resident Foreign Currency Accounts (RFC): This account can be opened by
those who had returned to India permanently after a continuous stay abroad for a
minimum period of one year.
NON-REPATRIABLE SCHEMES:
1. Non- resident (ordinary) Accounts (NRO): - NRO Account can be opened in
savings / Term Deposits / Current Account in Indian Rupees remitted from abroad.
2. Non – Resident (Special) Rupee (NRSR) account scheme: – NRSR accounts can
be opened in savings / Term Deposit / Current accounts in Indian Rupees.
Nomination facility is also available
3. Non–Resident (Non-Repartriable) Rupee Deposit scheme (NR NR RDS): - All
Non – Resident, Indians and foreigners (Except Pakistani & Bangladeshi to open
this accounts and benefit from the high interest rates. This account will be
maintained in Indian Rupees out of funds remitted from abroad.
PERFORMANCE HIGHLIGHTS OF THE YEAR 2004–2005 (Rs in crores)
Performance Parameter 31.03.2005 31.03.2004
1. Operation Profit 1609 1529Net Profit 357 618
19
2. Total Deposits 60752 55909Gross Advances 29085 24476Total Business 89837 80385Net Investment 30835 31405
3. Priority Sector Credit 12216 9925Agriculture Credit 5137 3271
4. Gross NPA 2621 2943Gross NPA (%) 9.01 12.02Net Advances 27277 22804Net NPA 814 1271Net NPA (%) 2.98 5.57Total Provision for NPA 1794 1659NPA Coverage 68.45 53.65
5. CRAR 12.15 12.436. CD Ratio 44.90 40.797. Cost Of Deposits % 4.79 5.48
Yield on Advances % 8.81 9.68Yield on investments % 8.62 9.48Interest Spread 3.54 3.58
8. Income 6125 6028-Business Operations 2882 2779-Investments 2674 2657-Trading profit (investments) 569 592
9. Average No of Employees 38541 39153
Business Per employee 206.89 181.51
Profit per employee .93 1.5810. Capital 1124 1124
Reserves 2141 1850Net Owned Funds 3265 2974Total Assets 68596 63345
EMPLOYEE WELFARE MEASURES IN
CENTRAL BANK OF INDIA
Employee means any workman, male/female, employed in the company/
company’s premises or company’s branches whose names is entered in the rolls
20
of the company & who is a workman as defined under section 2(s) of the
industrial Disputes Act 1947, but does not include for the purpose of these rules
contractors/contractor’s workmen.
Employee Welfare is defined as “ The voluntary efforts of the employees to
establish with in the existing industrial system, and some times living & cultural
conditions of the employees beyond that which is required by law, the custom of
the industry & the conditions of the market”.
The chief characteristic of central bank of India is to provide adequate welfare &
motivation to employees to make them feel a sense of involvement, commitment
& loyalty towards it. It is an accepted fact that an employee whose primary &
social needs are squarely met by the organizations will work with more zeal and
enthusiasm towards achieving the organizational goals.
The concept of providing welfare and motivation to staff members matching with
the growing aspiration of staff has remained as one of the corporate objectives of
central bank.
Employee Welfare Measures:
Reimbursement of college fees for children of the staff members.
The objective of the scheme is to provide a limited amount of financial
incentive and support to staff members and to encourage them to allow their
talented children to go in for college education. The scheme covers
reimbursement of college fees of two dependent children of staff members
(including permanent part time sub-staff drawing scale wages of 1/3rd and
21
above). For the purpose of reimbursement under this scheme the family is
taken as one unit.
Relief to family employees who die in harness.
The object of the scheme is to provide immediate financial relief to the family
of any employee who dies in harness. The scheme also aims at bridging partly
the time gap between the death of the employee and receipt of provident fund
and gratuity dues by his or her family and partly the need gap by
supplementing family income.
Reimbursement of additional Medical expenses to employees/depends
suffering from illness leading to Hospitalization and /or domiciliary
treatment.
The objective of this scheme is to provide reimbursement of medical expenses
to certain extent to employees/dependent, family members either home or
hospital over and above the amount sanctioned under the hospitalization
scheme of Bipartite / OSR.
Hospitalization scheme for Permanent Part-Time Safai Karmacharis
(PTSK):
The objective of this scheme is to provide financial assistance in the form of
reimbursement of Hospitalization expenses incurred by Permanent Part-Time
Safai Karmacharis (PTSK).
Reimbursement of expenses for health check-up for employee or his/her
spouse/dependent parents who are above 40 years of age.
22
The objective of this scheme is to enable them to take preventive steps at the
right time so that the staff and the bank may avoid incurring huge
hospitalization expenses at a later date besides endangering their lives.
Medical assistance scheme to retired employees
Reimbursement of Medical aid to retired employees
The objective of this scheme is aimed at strengthening the continued bondage
between the bank and the employees even after their retirement especially in
wake of introduction of pension scheme in the bank. This would enable the
bank to get the assistance of such retired staff for bank building activities.
Reimbursement of hospitalization expenses for diseases specified in the
bipartite / OSR for retired employees.
The objective of this scheme is to provide the assistance in the form of
reimbursement of hospitalization expenses incurred by the retired employee
(who has joined this scheme) for himself and/or his spouse, under the SWS-
Medical assistance Scheme to retired employees.
Transit homes at Mumbai, Chennai, Calcutta and New Delhi for the staff
members and their family members.
In furtherance of the welfare of staff, bank to start with, has established
Transit home/Accommodation at New Delhi, Mumbai, and Calcutta &
Chennai for the purpose of stay by the staff members/dependents, who are
coming for Medical treatment thereat. The allotment should be given based
on the “First Come First serve” and there shall be a common list for all
categories of employees irrespective of their cadre.
23
Tie-up arrangement in reputed hospitals for reservation of beds / credit
tie up arrangement.
The facility should be available to all staff members and their family
members who are eligible for reimbursement of hospitalization expenses
under bipartite settlement/officers’ service regulations. In furtherance of the
welfare of the staff, a scheme for tie-up arrangement wit reputed hospital, viz.
Madras Medical Mission for treatment of Cardio-Vascular diseases for all the
staff members and their dependents has been introduced.
Reward to the children of employees of the Bank who pass SSC and
higher secondary examination Meritoriously.
The objective of the scheme is, this scheme was introduced with a view to
promote and encourage the spirit of competition among the children of
employees to pass SSC/HSC examination with higher percentage of marks.
Establishment of holiday homes.
The objective is rest and recreation is invaluable for an employee. Besides
enabling the employees to spend quality time with his family, it also helps
him to refresh himself and re-channels his energies. The Bank has, therefore,
started holiday homes at various places for its employees at concessional
tariffs. The facility of holiday home can be availed by all the employees of
Bank and it has also been extended to retired employees of the bank as a
gesture of good will subject to availability of suites at the time of booking
after priority to the existing employees.
Reimbursement of tuition fees/cost of text books/cost of uniform for
24
school education to two children of the sub ordinate staff and
reimbursement of school tuition fees/cost of textbooks to two children of
other staff members.
The objective of the scheme is to provide a limited amount of financial
incentive and support to staff member. The scheme covers reimbursement of
tuition fees/cost of text books/cost of uniforms for school education of two
dependent children of the sub ordinate staff (including permanent part time
sub staff drawing scale wages 1/3rd and above) and reimbursement of school
tuition fees/cost of textbooks to two children of other staff members.
Reimbursement of cost of vaccination for Hepatitis ‘B’ once in five years
in respect of self & members of the family of the staff members.
The objective is, as a part of the welfare of the employee and their
dependents, a scheme has been devised, whereby the reimbursement of the
cost of vaccination for Hepatitis ‘B’ will be allowed to self and for family
members of the staff once in five years, so as to enable them to take
preventive steps at the right time, before the total disease strikes.
Canteen expenses/subsidy:
The existing rate structure of canteen subsidy stands reviewed to Rs.50/- per
employee per month and stands extended to all branches/offices irrespective
of number of employees working thereat.
Objectives
25
1. To understand & present the various welfare measures at Central Bank of
India.
2. To find out how effectively existing welfare measures have been
implemented.
3. To examine the satisfaction level of Employees regarding welfare
measures provided by the Organization.
4. To identify the existing employ welfare facilities particularly,
Educational facilities
Medical facilities
Canteen facilities
Housing facilities and
Transport facilities.
5. To know and suggest improvements regarding the various welfare
measures, programs and schemes taken up by the organization for the
betterment of workers.
6. To analyze and suggest further improvement of existing welfare facilities
in the organization.
Research Methodology
26
Need for the study:
Welfare measures are measures, which promotes the physical, psychological well
being of the working population. Employees are recognizing the importance of
labour welfare activities in India very recently, government, by other agencies.
Encourage the employees.
Recruit and retain the best personnel to increase and improve employee
morale.
Develop employees economically and socially.
Provide primary needs.
Motivate employees for increasing efficiency.
Creating the sense of social goods.
Increase productivity and to maintain good industrial human relations.
Improve the standards of living of workers, housing, minimum wages and other
benefits are bound to create a feeling of satisfaction among the workers and are
therefore more helpful in reducing the extent of labor turn over and absenteeism.
Provisions of good medical and working conditions, recreational, educational are
bound to increase the mental efficiency and economic productivity of industrial
workers.
Scope of Study:
27
The issues of welfare measures are related to overall development of workers
both the physical and physiological being. Employee welfare programs create a
sense of belonging and adequacy that benefits the organization in the long run.
Hence the major study includes scope of the study is related to the employee
welfare measures, like Medical facilities, Educational facilities, Canteen
facilities, Housing facilities and Transport facilities, the innovative programs by
the government for the workers through the different mechanisms and how the
welfare is implied in the organization to the employees and their families which
ultimately benefit the organization in the long run.
Methodology:
Both the primary and secondary research was conducted during the study.
Sources for collection of data:
Primary Data: Primary data was collected by interviewing the employees
through Questionnaire from various cadres of personnel to find out the opinions
regarding labor welfare facilities; a Questionnaire is prepared so that they can
express their views.
Secondary Data: Data collected from books, annual Reports of the organization
are known as secondary data. Collection of other relevant information through
secondary sources like
Internal records and Journals booklets.
Reports and the manuals of the company
Sampling:
28
Sampling Techniques: A simple Random Technique was used in the research.
Size of the sample: A sample of 30 persons was chosen at random. It includes
all cadres of employees.
Measurement technique:
The questionnaire was used as primary data. A formalized questionnaire was
prepared which contains dichotomous questions, open-ended questions and
multiple-choice questions to collect the opinion of the employees. The data
collected is represented in the form of tables, by using tools such as column and
Pie charts. These details are analyzed, Interpreted and used for findings and
suggestions
Limitations:
1. The time allotted for project is very less.
2. Fear to give negative answers.
3. Some employees due to their busy schedules did not give opinion.
4. As they are bound with rules and regulations of their bank, they are not
able to reveal the facts.
The observations made in this chapter and analysis there of are based on a
questionnaire which covers the following major areas.
29
1. Working atmosphere
2. Number of employees aware of facilities
3. Awareness of various facilities
4. Welfare measures for the betterment of organization
5. Motivation of employee through employee welfare measures
6. Employee satisfaction on employee welfare measures
7. Sense of security
8. Educational Facilities
9. Educational loans provided by Bank
10. Medical Assistance Schemes
11. Is Medical risk for his/her family covered by Bank
12. Housing Facilities
13. Satisfaction level on benefits provided by Bank
14. Transport Facilities
15. Canteen Facilities
16. General Facilities
17. Welfare and Social Measures conveyed by the management
18. Effectiveness of Welfare Measures
19. Whether the Welfare measures are periodically reviewed1) Title: Working atmosphere
30
When the respondents are enquired about the working atmosphere, the views are
based on the age of the respondents, the following responses are observed.
Age
Work
Atmosphere
Below 25 25 – 35 35 – 45 Above 45 Total
Excellent 0% 3% 7% 10% 20%
Good 0% 10% 37% 30% 77%
Average 0% 0% 3% 0% 3%
Poor 0% 0% 0% 0% 0%
Total 0% 13% 47% 40% 100%
Inference: When respondents a asked about the working atmosphere and they
are viewed based on the age, most of the respondents agreed that they are
provided with good working atmosphere and some of the respondents agreed that
they are provided with the excellent working atmosphere.
Interpretation: 77% of the respondents of all age groups agreed that the
working condition is good while 20% of all the age groups agreed that the
31
working atmosphere is excellent where as 47% of the respondents of the age
between 35 – 45 and above 45 agreed that the working atmosphere is good and
only 13% of the respondents of the age below 35 agreed as good, as they
compared with the facilities provided by private bank and hence the respondent
showing poor is nil.
2) Title: Number of Employees aware of Facilities
When Respondents were asked to give their views pertaining to awareness of various
Facilities, following responses were observed.
32
Awareness of facilities Yes No
No of Employees 22 8
% Of Employees 73% 27%
Inference: When Respondents were asked to give their views pertaining to
awareness of various facilities, most of sample respondents agreed that they are
aware of various facilities.
Interpretation: 73% of the sample respondents felt that they are aware of
various Facilities; where as 27% of the respondents are not aware of these
facilities.
3) Title: Awareness of various Facilities
When the respondents were enquired about the various facilities they were aware
of, the following responses were observed.
a) Educational Facilities b) Medical Facilities
c) Housing Facilities d) Canteen Facilities
33
e) All facilities
Inference: when respondents were asked to know the facilities they are aware of,
it is concluded that most of the respondents are aware of all the Facilities
provided by the bank.
Interpretation: 45% of the respondents are aware of all the facilities provided
by the organization where as 23% of the respondents are aware of Educational
facilities, Medical facilities, Housing facilities & Canteen facilities while 14% of
the respondents are aware of Medical facilities, Housing facilities & Canteen
facilities and 9% of respondents are aware of Educational facilities, Medical
facilities, Housing facilities & Canteen facilities.
Facilities No of Respondents % Of Respondents
A, b & c 2 9%
A, b, c & d 5 23%
B, c & d 3 14%
A & d 2 9%
Only e 10 45%
34
4) Title: Welfare measures for the betterment of the organization.
When respondents were asked to rank, whether the employee welfare measures
work for the betterment of the organization.
Ranks
Views1 2 3 4 5
a) To improve efficiency of the
employees33% 43% 20% 4% 0%
b) To build up the organization 0% 14% 43% 23% 20%
35
c) To achieve only tangible and
temporary benefits4% 7% 10% 20% 60%
d) To retain skilled employees 4% 23% 10% 43% 20%
e) To built up human assets and
employee loyalty to achieve the
long-term goals
60% 13% 17% 10% 0%
Inference: When respondents are asked to rank, how these employee welfare
measures work for the betterment of the organization, most of the respondents
ranked to achieve only tangible and temporary benefits and to build up human
assets & employee loyalty to achieve the long-term goals.
Interpretation: 60% of the respondents ranked, to achieve only tangible benefits
and temporary benefits and to built up human assets & employee loyalty to
achieve the long term goals, while 43% of the respondents ranked, to improve
efficiency of employees, to build up the organization and to retain skilled
employees.
36
5) Title: Motivation of Employee through Employee Welfare Measures
S NO VIEW % OF RESPONDENTS
1 True 73%
2 True to some extent 20%
3 Not possible at all 7%
4 Not possible without employee will to excel 0%
When sample respondents were enquired whether these employee welfare
measures help the organization to motivate its employee so that these valuable
37
human resources can be effectively utilized for improving the performance of the
organization, the following responses were observed.
Inference: When respondents were asked to give their opinion regarding the
employee welfare measures, most of the respondents are accepting that these
employee welfare measures help the organization to motivate its employee so
that these valuable human resources can be effectively utilized for improving the
performance of the organization, while some of the respondents are accepting to
some extent.
Interpretation: 73% of the respondents felt that it is True i.e. these employee
welfare measures help the organization to motivate its employee so that these
38
valuable human resources can be effectively utilized for improving the
performance of the organization, where as 20% of the sample felt that it is true to
some extent and 7% of the sample respondents are felt as Not possible at all.
6) Title: Employee Satisfaction on Employee Welfare Measures
When respondents were enquired on the Satisfaction level of Employee Welfare
Measures, the following responses are observed.
Schemes Satisfied
Satisfied to
Some extent
Cannot
say
Dissatisfied to
some extent
Totally
Dissatisfied
Loan Facilities 90% 10% 0% 0% 0%
Medical Benefits 37% 57% 0% 3% 3%
Other Benefits 50% 33% 7% 0% 10%
39
General Facilities 43% 43% 7% 7% 0%
Inference: When Respondents were enquired about the satisfaction level, most
of the respondents are fully satisfied with the loan Facilities, some of the
respondents are satisfied to some extent, while some of the respondents are
satisfied with the Medical facilities.
Interpretation: 90% of the respondents are satisfied with the loan facilities,
where as 57% of the respondents are satisfied to some extent with the Medical
Facilities, 7% of respondents are dissatisfied to some extent with the General
Facilities and 10% of the respondents are totally dissatisfied with the other
benefits.
40
7) Title: Sense of Security
When respondents are enquired that whether these welfare measures provide
sense of security, the following responses were observed.
S NO VIEW % OF RESPONDENTS1 Yes 80%2 May Be 20%3 No 0%
41
Inference: Most of the respondents viewed that these Employee Welfare
Measures provides the sense of Security.
Interpretation: 80% of the respondents agreed that these Employee Welfare
Measures provide the sense of security, while 20% of the respondents agreed that
these measures provide the Sense of Security.
8) Title: Educational Facilities
When respondents were enquired about the Satisfaction level on the Educational
Allowance for Children and for Self-Education, the following responses are observed.
Educational Allowance
Satisfied Satisfied toSome extent
Cannot sayDissatisfied
toSome extent
Dissatisfied to
Some extentTotally
DissatisfiedFor children 33% 37% 7% 13% 13% 10%
For self education
27% 40% 10% 10% 10% 13%
42
Inference: Most of the respondents are viewed that, the Educational allowance
provided for Children Education and for Self Education are satisfied to some
extent.
Interpretation: 37% of the respondents are satisfied with some extent and 33%
of the respondents are satisfied with the educational allowance provided for
children where as 40% of the respondents are satisfied to some extent and 27%
of the respondents are satisfied with the educational allowance provided for self
education.
9) Title: Educational loans provided by Bank
When Respondents are enquired about the Bank loans provided for various
Educational facilities, the following responses are observed.
Educational loans Yes May be No
Educational leave for self 30% 33% 37%
For self education 60% 23% 17%
Loan for dependents 80% 7% 13%
43
Inference: when respondents are enquired about the Educational facilities
provided by bank, most of the respondents viewed that they are provided with
the Loan for Self Education and Loan for dependents and some of the
respondents viewed that they may be provided with the educational leave for
self.
Interpretation: 80% of the respondents agreed that they are provided with the
loan for dependents, 60% for Self, 30% for Educational leave for Self and 33%
of the respondents agreed that they may be provided with the Educational leave
for self, 23% and 7% for Self Education and loan for dependents.
10) Title: Medical Assistance Schemes
Medical FacilitiesSatisfied
Satisfied to Some Extent
Cannot Say
Dissatisfied to some extent
TotallyDissatisfied
a) Medical aid as a lump sum amount
3% 54% 3% 10% 3%
b) Hospitalization Expenses for self
47% 50% 3% 0% 0%
c) Hospitalization Expenses for
33% 57% 7% 3% 0%
44
dependentsd) Medi-Claim insurance card for self
3% 7% 30% 27% 33%
e) Medi-Claim insurance card for Dependents
3% 10% 27% 33% 27%
f) Transit homes for other places while in Medical treatment
27% 50% 13% 3% 7%
g) Medical aid on Retirement
20% 30% 24% 13% 13%
h) Hospitalization Expenses for self after Retirement
23% 23% 27% 17% 10%
When the sample respondents were enquired about the Medical Assistance
schemes provided by Bank, the following responses are observed.
45
Inference: Most of the respondents are satisfied to some extent with the
Hospitalization expenses for self and for dependents, Medical aid, and Transit
Homes, while some of the respondents are satisfied with the Medical aid on
Retirement and hospitalization expenses for self after Retirement, while some
dissatisfied with the Medi-claim insurance card for self and for dependents.
Interpretation: 57% of the respondents are satisfied to some extent with the
Hospitalization expenses for dependents, 50% with the Hospitalization expenses
for self, 54% with the Medical aid, 50% with the Transit home and 30% with the
Medical aid on retirement, where as 23% of the respondents are satisfied with the
Hospitalization expenses for self after Retirement, while 33% of the respondents
are totally dissatisfied with the Medi-claim insurance card for self, 27% with the
Medi-claim insurance card for dependents.
46
11) Title: Medical Risk for his/her family is covered by bank.
When the sample respondents were enquired whether Medical risk for his/her
family based on Dependents is covered with the available facilities, the following
responses are observed.
DependentsMedical Risk
NIL 1-2 3-4 Above 4 TotalYES 0% 20% 34% 0% 54%NO 3% 20% 20% 3% 46%
TOTAL 3% 40% 54% 3% 100%
Inference: when the respondents are asked about the medical risk of his/her
family based on dependents, Most of the respondents agreed that medical risk is
covered with the available facilities provided by Bank.
Interpretation: 54% of the respondents agreed that the medical risk for his/her
family is covered with the available facilities where 34% of the respondents are
having dependents between 3 – 4 and 20% of the respondents are having 1 – 2
dependents, while 46% of the respondents are not agreed with this where 20% of
the respondents are having 1 – 2 and 3 – 4 dependents.
47
12) Title: Housing Facilities
When the respondents were enquired to give their views
regarding the Housing Facilities provided by Bank, following
are responses.
Housing facilities SatisfiedSatisfied toSome extent
Cannot say
Dissatisfied toSome extent
TotallyDissatisfied
a) Payment of HRA 43% 47% 3% 7% 0%
b) Housing Loans 80% 17% 0% 30% 0%c) Providing bank Quarters 13% 11% 10% 23% 37%
d) ReimbursementOf rent 44% 30% 6% 10% 10%
Inference: Most of the respondents are satisfied with the Housing loans for
construction of houses, Reimbursement of Rent and some of the respondents are
satisfied to some extent with the Payment of HRA, some of the respondents
totally dissatisfied with the providing bank quarters.
48
Interpretation: 80% of the respondents are satisfied with the Housing loans for
construction of houses, 44% with Reimbursement of rent and 47% of the
respondents are satisfied to some extent with the Payment of HRA.
13) Title: Satisfaction level on Benefits Provided by Bank
When the respondents were enquired about the satisfaction level of the Benefits
provided by bank, the following responses were observed.
S NO VIEW % OF THE RESPONDENTS
1 Satisfied 40%
2 Satisfied to some extent 50%
3 Cannot say 0%
4 Not satisfied 10%
5 Dissatisfied to some extent 0%
Inference: When the respondents are enquired about the satisfaction level of
benefits, Most of the respondents are satisfied to some extent and some of the
respondents are satisfied with the benefits provided by Bank.
49
Interpretation: 50% of the respondents are satisfied to some extent with the
benefits provided by bank where as 40% of the respondents are satisfied with the
benefits and 10% of the respondents are not satisfied with the benefits provided
by bank.
14) Title: Transport Facilities
When the respondents were asked about that the transport facilities and the
satisfaction level on Conveyance allowance provided by Bank the following
responses were observed
Inference: Most of the respondents are satisfied with the Transport facility and
the Conveyance allowance, while same number of respondents is satisfied to
some extent and not satisfied with the Conveyance allowance provided by Bank
S NO VIEW % OF RESPONDENTS1 Satisfied 63%2 Satisfied to some extent 17%3 Cannot say 0%4 Not satisfied 17%5 Dissatisfied to some extent 3%
50
for the purpose of transport.
Interpretation: 63% of the respondents are satisfied with the Conveyance
allowance while 17% of the respondents are satisfied to some extent and not
satisfied with the transport
facility and Conveyance
allowance provided by
Bank.
15) Title: Canteen
Facilities
When respondents were enquired about their views pertaining to canteen
facilities, the following responses are observed.
S NO VIEW % OF RESPONDENTS
1 Excellent 3%
2 Good 30%
3 Average 60%
4 Not Good 7%
51
Inference: When the respondents were asked to give their views pertaining to
canteen facilities, most of the sample respondents agreed that the canteen
facilities are average and some of the respondents agreed that the canteen
facilities are good.
Interpretation: 60% of the respondents agreed that the canteen facilities were
average and 30% of the respondents agreed that canteen facilities were good and
3% of the respondents agree that the canteen facilities are excellent.
16) Title: General facilities
When the sample respondents were asked to give their views regarding the
general facilities like drinking water, First aid box etc, the following are the
responses observed.
S NO VIEW % OF RESPONDENTS
1 YES 90%
2 NO 10%
52
Inference: when the sample respondents are asked about the views pertaining to
general facilities like drinking water and first aid box, most of the respondents
agreed that they are satisfied with the general facilities.
Interpretation: 90% of sample agreed that they are provided with satisfied
general facilities like, drinking water, First aid box where as 10% of the sample
are not satisfied with the general facilities.
17) Title: Welfare and Social Measures conveyed by the management.
When the respondents are enquired about the welfare and social measures
conveyed by the management, the following responses are observed.
S NO VIEW % OF RESPONDENTS1 Great Extent 0%2 Satisfactory 77%3 Limited Extent 23%
53
Inference: When respondents were asked about the views pertaining to the
Welfare and Social Measures conveyed by the management, most of the
respondents agreed that the Welfare and Social Measures conveyed by the
management are to the great extent.
Interpretation: 77% of the respondents agreed that the Welfare and Social
Measures conveyed by the management are to the great extent, while 23% of the
respondents are agreed that these Welfare and Measures conveyed by the
management.
18) Title: Effectiveness of Welfare Measures
When the sample respondents are enquired about the views pertaining to the Effectiveness of
Welfare measures, the following responses are observed.
S NO VIEW % OF RESPONDENTS
1 Sufficient 80%
2 Fully Effective 7%
3 Hardly 13%
54
Inference: when the sample respondents are asked about the views pertaining to
the Effectiveness of welfare measures, most of the respondents viewed that the
effectiveness welfare measures are Sufficient and some of the respondents
viewed as Hardly.
Interpretation: 80% of the sample respondents were agreed that the
Effectiveness of Welfare Measures were Sufficient, where as 13% of the
respondents agreed that the Effectiveness of Welfare Measures were hardly,
while 7% of the respondents agreed that the Effectiveness of Welfare measures
are Fully Effective.
19) Title: Whether the Welfare measures are periodically reviewed
When the respondents are enquired about the reviewing of these Welfare
Measures, the following responses are observed.
S NO VIEW % OF RESPONDENTS1 Periodically 53%2 Never 0%
3 Only on Frequent Requests 47%
55
Inference: When the respondents are enquired about the reviewing of these
welfare measures, most of the respondents viewed that they are periodically
reviewed and some of the respondents viewed that they are reviewed only on
frequent requests.
Interpretation: 53% of the respondents agreed that Welfare measures are
periodically reviewed and 47% of the respondents agreed that Welfare measures
are reviewed only on frequent requests.
SUMMARY
Title Interpretation1. Working Atmosphere Some of the respondents of all age groups
agreed that the working atmosphere is
excellent and most of the respondents of
all age groups agreed that the working
56
condition is good and the respondent
showing poor is nil.
2. No of employees aware
of facilities
73% of the sample respondents felt that
they are aware of Facilities are provide by
Bank;
3. Awareness of various
facilities
Most of the respondents are aware of all
the facilities while some of the
respondents are aware of only Educational
facilities, Medical facilities and Housing
facilities.
4. Welfare measures for the
betterment of the
organization
Most of the respondents ranked, to achieve
only tangible benefits and to built up
human assets while some of the
respondents ranked, to improve efficiency
of employees.
5.Motivation of employee
through employee welfare
measures
Most of the respondents felt that employee
welfare measures help the organization to
motivate its employee so that these
valuable resources can be effectively
utilized for improving the performance of
the organization.
6. Employee satisfaction on
employee welfare
measures
Most of the respondents are satisfied with
the loan facilities and Medical facilities
and some of the respondents are satisfied
to some extent with the general facilities.
57
7.Sense of security Most of the respondents felt that these
employee welfare measures provide the
sense of security.
8. Educational Facilities Most of the respondents are satisfied to
some extent with the Educational
allowance provided for children and some
of the respondents are satisfied with the
Educational allowance provided for self-
education.
9. Educational loans provide by Bank
Most of the respondents agreed that they
are provided with the loan for dependents
and some of the respondents felt that they
may be provided with the education leave
for self.
10.Medical Assistance schemes
Most of the respondents are satisfied to
some extent with the hospitalization
expenses for dependents and
hospitalization expenses for self after
retirement and some of the respondents are
dis satisfied with the Medi-claim
insurance card for self and for dependents
11. Is Medical risk for his/her family covered by Bank
Most of the respondents having 3 –4 and 1
– 2 dependents agreed that the Medical
risk for his/her family is covered with the
available facilities.
58
12. Housing Facilities Most of the respondents are satisfied with
the housing loans for construction of
houses and some of the respondents are
satisfied to some extent with the payment
of HRA.
13.Satisfaction level on benefits provided by Bank.
Most of the respondents are satisfied to
some extent with the benefits provided by
Bank.
14. Transport Facilities Most of the respondents are satisfied with
the conveyance allowance provided by
Bank, as there is no transport facility.
15. Canteen Facilities Most of the respondents are of the opinion
that the canteen facilities are average and
some of the respondents agreed that the
canteen facilities are good.
16.General Facilities Most of the respondents agreed that they
are provided with satisfied general
facilities like drinking water, First aid box
etc.
17.Welfare and social measures conveyed by management
Most of the respondents agreed that the
Welfare and social measures conveyed by
the management are to the great extent.
18. Effectiveness of Welfare measures
Most of the respondents felt that the
effectiveness of welfare measures are
sufficient and some of the respondents felt
59
it hardly.
19. Whether the Welfare measures are periodically reviewed.
Most of the respondents agreed that these
Welfare measures are periodically
reviewed where as some of the
respondents agreed these Welfare
measures are reviewed only on frequent
requests.
Conclusions
60
61
S uggestions for improvement in Welfare schemes or for improvement new
scheme
Expect the management to cover all ailments including Dental.
Hospitalization expenses can be increased.
Tie-ups should be made with Hospitals and good Educational Institutions.
Increase in House rent Reimbursement
To increase quantum of Medical coverage.
While sanctioning of loans, there should not be take home pay condition.
62
There should be a park for recreation to the member of staff and their
family where the staff and then families meet regularly.
Creation of panel of specialized Doctors.
Overall welfare measures to be tuned with other banks like SBI.
Hospitalization bills in total to be reimbursed.
Reimbursement of expenses and grant of incentives – lump sum or
otherwise for acquiring professional qualifications like ICWA, ACS,
MCA, MBA.
The amount reimbursed under educational allowance for children should
be enhanced substantially.
Frequent interaction with the staff member feed back.
Housing loans and Educational loans to be sanctioned at lower rates of
interest.
Improvement of Medical aid and relaxation in LTC schemes.
Interest on staff loans should be rationalized and reduced.
Canteen facilities are to be improved.
Insurance for the Housing loan, so that the loan outstanding are adjusted
out of insurance claim completely in the event of death of staff member.
The reason for this is if insurance cover is not there in case of death of
staff member, large amount of terminal benefits are adjusted towards these
loans.
Having some Tie-ups with school management should insure new scheme-
School admission to children of staff on transfer.
Uniform Education facilities for children to be improved at all the centers,
some seats in the good schools are to be reserved for Bank Employees
children. Reasons are:
63
a) Staff faces a lot of problems in getting admission to good schools on
Transfers.
b) Because ours is All India level transferable job for every 3 years.
c) At every center we are incurring huge expenses in the form of
Admission fee / Tuition fee / Donations etc.
Medi -Claim and Tie-up with major reputed hospitals in the city so that the
staff member need not pay huge amount on the rise of admission in to
hospitals.
Reimbursement of expenses on self-education. The reasons for this is:
a) Encouragement acquiring addition knowledge that will help the bank.
Organization schools for staff children
Dear sir/madam,
I am a MBA student from “SAROJINI NAIDU VANITA MAHA
VIDYALAYA”, Hyderabad. As part of my curriculum, I have to take a Human
Resources Management project titled ““THE EMPLOYEE WELFARE
MEASURES” and I am happy that your esteemed organization has permitted to
undertake the same in the bank. As a part of project work, I seek your valuable
opinion on the subject and I request you to fill up this questionnaire in that
process. THANK YOU FOR TAKING YOUR VALUABLE TIME.
*******
Questionnaire
64
1) Employee name (name optional):
2) Designation:
3) Department:
4) Qualifications: Grad ____________ PG __________________
Any others (please specify): __________________
5) Service Completed: ________ years
6) Age (please tick): a) Below 25 b) 25-35 c) 35-45 d) Above 45
7) Marital status: a) Married b) Un Married
8) No of dependents: a) Nil b) 1-2 c) 3-4 d) Above 4
(please tick)
9) How is your work condition?
a) Excellent b) Good c) Average d) Poor
10) Are you aware of various employee welfare facilities provided by the
organization?
a) Yes b) No
If Yes, please tick the following welfare measures you are aware of
a) Educational facilities b) Medical facilities c) Housing
facilities d) Canteen facilities e) All facilities
If No, any specific reasons for not knowing
How the same can be popularized:
11) How these employee welfare measures work for the betterment of the
organization. [Please give rank 1, 2, 3, 4, and 5].
a) To improve efficiency of the employees [ ]
65
b) To build up the organization [ ]
c) To achieve only tangible and temporary benefits [ ]
d) To retain skilled employees [ ]
e) To built up human assets and employee loyalty to achieve the long term
goals [ ]
12) Employee Welfare Measures help the organization to motivate its employee
so that these valuable human resources can be effectively utilized for improving
the performance of the organization:
a) True b) True to some extent
c) Not possible at all d) Not possible without employee will to excel.
13) How satisfied are you with the welfare measures of your bank.
Schemes Satisfied Satisfied to some extent
Cannot say
Dissatisfiedto some extent
Totally dissatisfied
Loan facilities Medical benefitsOther benefits General facilities
14) Whether these welfare measures provide you a sense of security
a) Yes b) May be c) No
Educational facilities:
66
15) Please rate your satisfaction levels towards different Educational facilities
being provided by the organization. Please tick among the following
Educational allowance
Satisfied Satisfied to some extent
Cannot say
DissatisfiedTo some extent
Totally dissatisfied
For children For self educationOthers (specify)
16) Is the bank providing the education loan facilities like?
Educational loans Yes May be No
For self education
Education leave for self
Loan for dependents
Medical facilities:
17) Are you happy with the benefits of medical assistance scheme provided by
organization?
Medical Assistance schemes
Satisfied Satisfied to some extent
Cannot say
DissatisfiedTo some extent
Totally dissatisfied
Medical aid as a lump sum amountHospitalization expenses for selfHospitalization expenses for dependants
67
Medi-claim insurance card for selfMedi-claim insurance card for dependantsTransit homes for other places while in medical treatment Medical aid on RetirementHospitalization expenses for self after retirementOthers (specify)
18) Do you think medical risk for you & your family is covered with the
available facilities?
a) Yes b) No
Housing facilities:
19) Are you satisfied with the housing facilities provided by the organization
through?
Satisfied Satisfied to some extent
Cannot say
DissatisfiedTo some extent
Totally dissatisfied
Payment of HRAHosing loansProviding bank quartersReimbursement of rent Others (specify)
68
20) Are you satisfied with the benefits provided to you
a) Satisfied b) Satisfied to some extent C) cannot say
d) Not satisfied e) Dissatisfied to some extent
Transport facilities:
21) Do you have any transport facility in your organization?
a) Yes b) No
If no, whether any conveyance allowed paid to you
a) Yes b) No
Are you satisfied with the conveyance allowance provided by bank for
purpose of transport?
a) Satisfied b) Satisfied to some extent C) cannot say
d) Not satisfied e) Dissatisfied to some extent
Canteen facilities & General facilities:
22) How are the canteen facilities in your organization?
a) Excellent b) Good c) Average D) Not good
23) Are you satisfied with general facilities like Drinking water, First Aid box
a) Yes b) No
24) The Welfare & Social measures conveyed by the Management are
a) Great extent b) Satisfactory c) Limited extent
25) How effective do you think is the welfare measures?
a) Sufficient b) Fully effective c) Hardly
26) Whether the welfare measures are periodically reviewed
a) Periodically b) Never c) Only on frequent requests
69
27) Any expectations you have from the organization in the near future _______
28) Would you like to suggest any Measures for improvement of existing welfare
schemes: _____________________________________________________
29) Would you like to suggest any other innovative Welfare Measures to be
introduced?
Name of the new scheme Reasons for suggesting the same
SIGNATURE
BIBILOGRAPHY
1. Dynamics of Industrial Relations by Mamoria, Mamoria and Gagkar, 14 th
Edition, Himalaya Publishing House (pg no’s 351 – 393).
2. Personnel Management and Industrial Relation N.G.Nair and Latha Nair
(pg no’s 326 – 329).
3. Industrial Relations and Labour Laws by S.C.Srivastava, Arun Monappa,
12th edition 1997 , Published by Tata Mc Graw Hill (pg no’s 243 – 264)
70
4. Dynamics of Industrial Relations in India by C.B.Mamoria, S.V.Gankar, 5 th
Edition Published by Mrs. Meena Pandey (pg no’s 175 – 205)
5. Factories Act in A.P by A.Subramanyam, 1st edition 1997, Published by
Subhash Gogio, Andhra House.
WEB SITES:
WWW.ThecentralbankofIndia.Co.In
WWW.Googlesearch.Com
71