employees first ,customers second .....by vineet nayar
DESCRIPTION
The presentation is to enlighten how Mr Vineet Nayar (CEO HCLT) changed the outlook of managing and took control of a Company with a Slow growth turning it upside down to surge forward in the IT race with a new vigour . DISCLAIMER “This “Presentation” is prepared simply for practicing presentation-skills, learning and understanding “slideshare”’s online platform. All content is simply for the learning purpose. I don’t claim copy right complete information. All information is presented just for learning objective.TRANSCRIPT
EMPLOYEES FIRST ,CUSTOMERS SECOND .Pritham P. Shetty
ABOUT THE AUTHOR
“Blue ocean droplets” “Car without Breaks “
MIRROR MIRROR
Point A
Point B
Credibility
Self Determination
Intimacy Reliability
USING TRANSPARENCY TO BUILD TRUST
INVERTING THE MANAGEMENT PYRAMID
Value Zone
INVERTED TRIANGLE
RECASTING THE OFFICE OF THE CEO
The Value Portal Smart Service Desk
Thank You