employment package: coordinator, case management the ... · tbd canadian mental ... en tant...

EMPLOYMENT PACKAGE:

The following employment package contains information to apply for the position of Coordinator, Case Management

The package contains (for your information):

1. Job Posting

2. Job Description “Coordinator, Case Management”

3. Employment Application

4. Scenario Questions

5. Job Applicant Screening Form

Requirements for submission:

1. Applicant’s Resume & Cover Letter

2. Completion of Employment Application

3. Completion of Power Point presentation and Scenario Questions (3)

4. Completion of Job Applicant Screening Form

111, rue Elm St., Suite/local 100 | Sudbury, ON P3C 1T3 | Tel/tél : (705) 675-7252 | Fax/téléc : (705) 675-7247

E-mail/courriel: [email protected] | Website/site Web : sm.cmha.ca

Charitable registration no./Numéro d’enregistrement : 10686 3939 RR0001

mailto:[email protected]

of 5

POSTING: Coordinator, Case Management - Full-Time, permanent If you want to work with a community leader in mental health and addictions services, then come work with us! As a recovery-oriented and people focused organization, we utilize evidence-based and best practices, through a psychosocial rehabilitation approach. We are proud of our positive and fair work-place culture, where staff have opportunities for learning and development. We value staff and offer work-life balance with a generous vacation package, benefits and pension plan. We are looking for motivated team players with a desire to make a difference! RESPONSIBILITY:

Reporting to the Manager of Clinical Services, the Coordinator of Case Management is responsible for the overall coordination of the activities of the Case Management program and team.

QUALIFICATIONS: Education requirements: Completion of a bachelor’s degree in health, social services or related discipline. Consideration will be given to those who are working towards completion of a degree. Professional Designation/Certification (one of the following are required):

I. Registration, in good standing, with a regulating professional body (e.g. OCSWSSW); or II. Certification, in good standing, with a professional certifying organization* within health

or social service fields (e.g. CPRRP from PSR Canada) *Organization must have a written code of ethics, core values and standards that are consistent with those of CMHA-S/M. Certification must require members to meet a core set of competencies, have a requirement for continuous learning to maintain certification and be approved by CMHA-S/M. Experience: Min. of 2-5 years’ experience working in a health, social services or related

discipline required. Related experience in a leadership role and support services.Experience within case management programs is an asset.

Language requirements: Fluency in English is essential. Fluency in French is an asset. Priority will be given to candidates who are bilingual in French and English as per our French Language Service Plan. Other requirements:

Advanced proficiency with Microsoft Office software (Word, Excel and Outlook) required.

Certified Health Executive (CHE) designation preferred.

Experience with client record management software/database an asset.

Applied Suicide Interventional Skills Training, Safe Talk, Non-Violent Crisis

Intervention Training, and Mental Health First Aid are considered an asset.

of 5

Reliable vehicle required.

SALARY RANGE: $59,581 - $70,095 / annually

UNION MEMERSHIP: This position is not included within union membership.

LOCATION: 111 Elm St., Suite 100, Sudbury

TO APPLY: Please complete the employment package available at http://sm.cmha.ca/get-involved/careers/ and submit to the attention of Human Resources:

By email: [email protected] By Mail: Gallagher Benefit Services (Canada) Group Inc.

62 Frood Road, Suite 302, Sudbury, ON P3C 4Z3 By Fax: 705-688-9060

DEADLINE: Completed application packages must be submitted by May 15, 2020 at 4:00pm

INTERVIEW DATE: TBD

Canadian Mental Health Association-Sudbury/Manitoulin (CMHA-S/M) offers competitivebenefits including vacation, extended health and dental benefits (paid jointly by theemployer and employee), and a pension plan through HOOPP which is currently is 6.9% ofyour annualized earnings up to the Year’s Maximum Pension Earnings (YMPE) and 9.2%of your annualized earnings above the YMPE.

CMHA-S/M is an equal opportunity employer. CMHA-S/M follows AODA legislation andsupports persons with disabilities with accommodations. Please notify us if you have anyaccessibility requirements.

CMHA-S/M is a unionized work environment through the Ontario Public ServiceEmployees Union (OPSEU).

If French language proficiency is a requirement of this position, an informal, Frenchlanguage evaluation will be conducted prior to hire.

Personal information submitted will be used for the purpose of determining suitability forthis/these positions only.

All applicants are thanked for their interest; however, only those selected for an interviewwill be contacted.

Personal information submitted will be used for the purpose of determining suitability for these openings only. All applicants are thanked for their interest; however, only those selected for an interview will be contacted. CMHA follows the AODA legislation and support persons with disabilities with accommodations. Please notify us if you have any accessibility requirements. Canadian Mental Health Association is an equal opportunity employer.

http://sm.cmha.ca/get-involved/careers/



of 5

TROUSSE DE CANDIDATURE :

La présente trousse de candidature contient des renseignements pour postuler au poste de coordonnateur / coordonnatrice de la gestion de cas (temps plein, permanent).

La trousse comprend (à titre d’information) :

1. l’avis d’emploi

2. la description de travail du poste de coordonnateur / coordonnatrice de la gestion decas

3. le formulaire de demande d’emploi

4. des questions fondées sur un scénario

5. le formulaire de présélection des candidats

Exigences de la candidature :

1. Curriculum vitæ et lettre de présentation du candidat

2. Demande d’emploi dûment remplie

3. Réponses aux questions fondées sur un scénario (3) et sur la présentation PowerPoint

4. Formulaire de présélection des candidats dûment rempli

of 5

AVIS D’EMPLOI : Coordonnateur/coordonnatrice, de la gestion du cas (temps plein, permanent)

Si vous désirez travailler avec un chef de file communautaire des services de santé mentale et de toxicomanie, venez travailler avec nous!

En tant qu’organisme axé sur la réadaptation et les personnes, nous faisons appel à des pratiques exemplaires et fondées sur les preuves pour mettre en œuvre une approche de réadaptation psychosociale. Nous sommes fiers de notre milieu de travail positif et juste, dans lequel les employés ont l’occasion d’apprendre et de se perfectionner. Nous valorisons nos employés et leur offrons un bel équilibre travail-vie, ainsi qu’un généreux régime de vacances, d’avantages sociaux et de retraite.

Nous sommes à la recherche de personnes motivées, ayant un esprit d’équipe et un réel désir d’apporter leur contribution!

RESPONSABILITÉS :

Relevant de la gestionnaire des services clinique, le/la titulaire du poste sera responsable de la coordination générale et la mise en oeuvre de toutes les activités du programme et l`équipe de gestion de cas.

COMPÉTENCES : Exigences en matière d’études: Posséder un baccalauréat en santé, en services sociaux ou dans un domaine connexe. Nous examinerons aussi les demandes de candidats qui travaillent actuellement à l’obtention d’un tel diplôme.

Désignation ou reconnaissance professionnelle (un des éléments suivants sont requis): I. Inscription, en règle, auprès d’un organisme professionnel de réglementation (p. ex.,

l’Ordre des travailleurs sociaux et des techniciens en travail social de l’Ontario); ou

II. Agrément, en règle, auprès d’un organisme professionnel d’agrément* oeuvrant dans ledomaine de la santé ou des services sociaux (p. ex., praticien agréé en réadaptationpsychosociale et en rétablissement auprès de Réadaptation psychosociale Canada).

*L’organisme doit posséder, par écrit, un code de déontologie, des valeurs fondamentaleset des normes de pratique qui cadrent avec ceux de l’ACSM-S/M. L’agrément doit exiger que les membres possèdent un ensemble de compétences de base et qu’ils poursuivent un apprentissage continu afin de maintenir l’agrément. L’agrément doit être approuvé par l’ACSM-S/M.

Expérience : Minimum de 2 à 5 ans d’expérience de travail dans un domaine de la santé, des services sociaux ou dans un domaine connexe. Expérience connexe dans un rôle de leadership et des services de soutien. L’expérience des programmes de gestion de cas est un atout.

Exigences linguistiques : Une maîtrise de l’anglais est requise et une maîtrise du français est considérée comme un atout. La priorité sera donnée aux candidats bilingues (français et anglais) selon notre plan de services en français.

of 5

Autres exigences :

Maîtrise avancée avec le logiciel Microsoft Office (Word, Excel et Outlook)

Désignation de leader certifié en santé, de préférence

Expérience de logiciels/bases de données de gestion des dossiers des clients (atout).

Formation appliquée en techniques d’intervention face au suicide, Safe Talk, interventionnon violente en situation d’urgence et premiers soins en santé mentale (atout).

Accès à un véhicule fiable

ÉCHELLE SALARIALE : 59,581 $ à 70,095 $ par année

ADHÉSION SYNDICALE : Ce poste n’est pas syndiqué.

LIEU: 111, rue Elm, Sudbury (Ontario)

POUR POSER VOTRE CANDIDATURE : Veuillez remplir la trousse de candidature disponible à http://sm.cmha.ca/get-involved/careers/ et la faire parvenir à l’attention des Ressources humaines :

Par courriel : [email protected] Par la poste : Gallagher Benefit Services (Canada) Group Inc.

62, chemin Frood, bureau 302 Sudbury (Ontario) P3C 4Z3

Par télécopieur : 705 688-9060

DATE LIMITE : Les dossiers de candidature remplis doivent être soumis avant le 15 mai 2020 à 16h.

DATE DES ENTREVUES : à confirmer

L’Association canadienne pour la santé mentale – Sudbury/Manitoulin (ACSM – S/M) offredes avantages sociaux concurrentiels, y compris des vacances, une assurance maladiecomplémentaire, une assurance dentaire et un régime de pension par l’entremise duHealthcare of Ontario Pension Plan (HOOPP).

L’ACSM – S/M est un employeur souscrivant au principe de l’égalité d’accès à l’emploi.Elle respecte la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario etappuie les personnes handicapées en leur offrant des mesures d’adaptation. Veuillez nousindiquer si vous avez des exigences en matière d’accessibilité.

L’ACSM – S/M est un milieu de travail syndiqué par l’entremise du Syndicat desemployées et employés de la fonction publique de l’Ontario (SEFPO).

Si la maîtrise du français est une exigence de ce poste, une évaluation informelle descapacités en français sera effectuée avant l’embauche.

Les renseignements personnels soumis ne serviront qu’à établir votre admissibilité à ceposte.

Nous remercions tous les candidats pour leur intérêt. Toutefois, nous ne communiqueronsqu’avec les personnes choisies pour une entrevue.

Les renseignements personnels fournis seront utilisés pour la détermination d’aptitude pour remplir le poste. Merci à tous les candidats et candidates pour l’intérêt. Seulement ceux et celles qui seront choisis pour une entrevue seront contactés. L’ACSM conforme à la Loi sur l’accessibilité pour les personnes handicapées de l’Ontario (LAPHO) et fournit un soutien aux personnes handicapées. S’il vous plaît,



of 5

informez-nous de vos exigences en matière d’accessibilité. L’ACSM applique une politique au principe d’équité en emploi.

of 7

INCUMBENT: Vacant

REPORTS TO: Manager, Clinical Services

PROGRAM: Clinical Services

APPROVED BY: CEO

DATE APPROVED/REVISED: May 2020

HOURS: 35 hours/week

POSITION SUMMARY:

Reporting to the Manager of Clinical Services, the Coordinator of Case Management is responsible for the

overall coordination of the activities of the Case Management team and program.

ESSENTIAL JOB RESPONSIBILITIES:

Program Coordination o Develop and maintain program standards, procedures and outcomes for the Case Management

and Intake programs. o Manage referrals to the programs to minimize wait times for service. o Review and update program forms, letters, templates and care plans as required. o Assist staff with resolving client issues and escalate to Manager as required. o Review documentation and care plans. Provide feedback and guidance as required. o Ensure timely case notes and time entry are completed and entered in client database. o Oversee client information and ensure it is updated and maintained in client database. o Ensure OCAN, OPOC, consent forms and support plans are completed by staff. o Develop and review program outcomes, performance metrics and statistics. o Identify special projects and quality improvement opportunities for the program. o Work collaboratively with community partners to improve community mental health and addiction

services. o Initiate, monitor and renew program related service agreements. o Submit regular program reports to the Manager.

Team Coordination

o Provide guidance, direction, mentoring and problem solving to the Case Management Team on client and program related items.

o Direct operations of the team by scheduling staff hours, approving time off requests, assigning and monitoring work, gathering resources and implementing productivity standards.

o Maintain and update staff schedule.

o Identify team and individual learning needs; coordinate training for staff. o Post job vacancies, participate in interviews and provide feedback to the hiring committee. o Develop orientation plans, schedule orientation session items as needed and conduct new hire

orientations. o Coordinate sessional hours and update staff professional designation information as required.

o Conduct supervisions, goal planning and annual performance reviews with staff. o Escalate staff issues to Manager as needed i.e. attendance or performance issues. o Ensure regular communication with staff and Manager.

Other

o Approve one-time purchases within the defined scope for the team and/or program through a purchase order process.

o Provide On–Call support from 4:30pm to 8:30am, 4-8 weeks per year. o Maintain quality-assurance activities by reviewing and evaluating program objectives.

of 7

o Internal and external committees support may include: being an active participant and/or lead on committee(s), preparing meeting agendas and distributing meeting minutes; and implementing and following up on action items.

o Ensure monthly, annual and other required reporting documentation are completed. o Maintain Agency’s values, vision and mission by ensuring that clients’ rights are respected and that all

programs and activities meet legislative requirements, policies and procedures, funding body criteria, and professional and Branch standards.

Qualifications

o Completion of a bachelor’s degree in health, social services or related discipline. o Registration, in good standing, with a regulating professional body (e.g. OCSWSSW) is required; or

Certification, in good standing, with a professional certifying organization** within health or social service fields (e.g. CPRRP from PSR Canada).

o 2-5 years’ experience working in a mental health, social services or related discipline required. o 2 years supervisory experience strongly preferred. o Experience within Case Management programs is an asset. o Fluency in English is required. Fluency in French is an asset. o Advanced proficiency with Microsoft Office software (Word, Excel and Outlook) required. o Certified Health Executive (CHE) designation preferred. o Experience with client record management software/database an asset. o Applied Suicide Interventional Skills Training, Safe Talk, Non-Violent Crisis Intervention Training, and

Mental Health First Aid are considered an asset. o Knowledge of Mental Health Legislation, Mental Health Policy, Occupational Health & Safety Act, Ontario

Human Rights Code and Privacy Legislation are considered an asset. o Reliable vehicle required.

**Organization must have a written code of ethics, core values and standards that are consistent with those of CMHA-S/M. Certification must require members to meet a core set of competencies, have a requirement for continuous learning to maintain certification and be approved by CMHA-S/M.

JOB SPECIFIC COMPETENCIES The following competencies are required for this position:

Teamwork and Collaboration

Expresses positive expectations of others in terms of their abilities, expected contributions and responsibilities. Speaks of team members in positive terms. Is looked to by team members as a valuable source of information.

Integrity Upholds clear ethical standards that are broadly respected within the agency and with outside partners. Holds self-accountable for professional behavior. Is able to make thoughtful judgements and reasoned decisions when ethical standards are in conflict.

Leadership

Makes sure the team has the required tools to get the job done. Defines roles and responsibilities of team members and holds them accountable. Involves team members in soliciting ideas or suggestions.

Planning, Organizing and Coordinating

Develops operational plans and provides contingencies. Establishes measures to assess progress against the plan. Adjusts the plan appropriately and takes initiative to follow through rather than wait for problems to arise. Recognizes problems, takes corrective/preventive action and keeps people informed of plans, progress and decisions.

Listening, Understanding

Listens and responds to people’s concerns by altering own behavior in a helpful manner. Is genuinely sensitive to underlying messages especially

of 7

and Responding

where thought, feelings or emotions are poorly expressed. Can see things from another person’s perspective, anticipate reactions and respond accordingly to achieve resolution.

Functional Skills

Ability to lead a team and provide guidance, support and feedback to team members. Ability to effectively coordinate the activities of the team and program.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization

employment package: coordinator, case management the ... · tbd canadian mental ... en tant...

Documents