NEWS EMRILLOctober - December 2012 Issue

10 YEARS OF SERVICE EXCELLENCE

Emrill receives two awards for its efforts to operate a business based on sustainable and responsible corporate practices.

Dubai, 18th June 2012: After an extensive audit of its internal policies, programmes and initiatives, the Dubai Chamber CSR Label was awarded to Emrill, an FM indus-try first. Furthermore, Emrill was awarded the ‘Health & Safety Initiative of the Year’ at the Facilities Management ME Awards in recognition of Emrill’s health and safety practices. article continues on page 3

DOUBLE WINFOR EMRILL

6,964,327saFE MaN hOURs FROM apRIL tO DatE

FM AWARD12th June 2012: Emrill wins ‘Health & Safety Initiative of the Year’ at the Facilities Management ME Awards 2012.

ETIHAD TOWERS SELECTS EMRILLThe iconic Etihad Towers awards Emrill a support services contract. page 4

WEATHERFORD InTERnATIOnALOne of the largest oilfield services companies in the world, has signed a three year facilities management contract with Emrill. page 6

on page 6

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We’ve had a remarkable few months. Winning several prom-inent contracts, including the

iconic Etihad Towers in Abu Dhabi and tak-ing our first step into the Oil and Gas sector with Weatherford International.

To top it off, we also received the honour of not one, but two prestigious awards. One of which, the Dubai Chamber CSR Label is an FM industry first.

I am delighted to see Emrill being sought after and recognised with these awards and contract wins that acknowledge our pursuit of excellence and the appreciation of our service delivery.

Emrill would not be where it is today with-out the people that work hard and it is the tremendous effort of each staff member that enables us to achieve the service ex-cellence Emrill is known for. It could not have been with greater company that I ex-perience Emrill cross its first 10 year mark.

In just a decade, Emrill has grown to be-

LEttER FROM thE MD

come a prominent presence in the UAE as pioneers, leading the FM industry forward with our innovative methods, CSR practices and our 4300 skilled staff. I know that we are working together at Emrill to make the next decade even more successful.

Ben Churchill, Managing Director

CONtENtsP5 Etihad Towers Selects Emrill P5 Oceana Signs Emrill

P6 Employee Satisfaction Survey Yields a Positive Response P7 Emrill Scales new Heights With Princess Tower

P7 Weatherford International

P8 Project Profile: Al Bandar

P9 Bids and Wins

P10 An Interview With Marie Gore, Senior Change Manager

P11Department Profile: Human Resources

P12 Carnival Opening Ceremony

P13 IMS Bulletin

P14 Internal news

P15 Employee of the Month

P12 Creating Opportunities For The Underprivileged

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DOUBLE WIN FOR EMRILL

“Identifying and control-ling hazards to maintain a safe working environment is fundamental.”- Ben Churchill, Managing Director, Emrill

-Continuation from the cover

From left to right: Vinayak Bhat, Eman Gholami, Ben Churchill, H.E. Hisham Al Shirawi, Minelle Gholami, Marie Gore and Avtar Singh.

From left to right: Gopal Krishnan, Nigel Seymour, Jason Ruehland, Avtar Singh, Ben Liley and Saeed Ahmed.

NEWs

Using every opportunity to fulfill its corporate social responsibility, Emrill’s ongoing ‘Don’t Walk By’ system has led to a higher level of safety awareness and accident prevention with a cumulative 263,366 potentially hazardous situations being reported and acted upon. As a result, the company recently achieved 6 million safe man hours.

“Identifying and controlling hazards to maintain a safe working environment is fundamental. At Emrill, we want people to return home safely from work every day.” said Ben Churchill, Managing Director, Emrill.

The CSR Label and Health and Safety award allow Emrill’s cus-tomers great comfort and confidence in knowing their facilities management provider of choice is operating under audited and certified ethical, social and environmentally responsible policies and practices.

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NEWs

CREatINg OppORtUNItIEs FOR thE UNDERpRIvILEgED

Dubai, 8th August 2012: A total of 12 certified divers, trained and recommended by the charity, were offered the position of lifeguards to serve residential communities man-aged by Emrill.

FOG participated heavily in the re-building of Sri Lanka after damage caused by the 2004 tsunami, build-ing over 1,000 homes and a model village with schools, medical centres and several sporting facilities. This first of its kind initiative allows Emrill to aid a community that has suffered great devastation.

“The lifeguards are just the beginning of a host of other positions that Emrill hope to recruit for including concierge, housekeeping, security guards and technical staff.” said Ben Churchill, Managing Director, Emrill.

Emrill will undertake all travel, visa and placement costs of the cer-tified divers. nev Patterson, Head of Employee Welfare will ensure they settle into their daily routines at Emrill by providing them sup-port and introducing them to all the facilities and recreation avail-able to all Emrill staff.

A successful recruitment drive at the Foundation of Goodness (FOG), a Sri Lanka based charity, recently con-cluded with 12 certified divers selected to join Emrill.

Pictured above: 4 new Emrill Life Guards.

Pictured above: The Team at the Foundation Of Goodness, Sri Lanka Pictured above: Students at Foundation of Goodness

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Oceana, a luxury Palm Jumeirah beachfront development managed by Asteco, signs a Facilities Services contract with Emrill.

Dubai, 19th September 2012: Jon Sim-monds, Owners’ Association member at Oceana, Palm Jumeirah said: “They [Emrill] offered vast experience of managing and securing large community environments and crucially offered all stakeholders a flex-ible and carefully tailored solution to meet our exacting requirements. Although Emrill personnel have only been on site a short time the positive impact of their presence has been immediate.”

With this agreement, Emrill will provide Oceana with Security Services including surveillance, CCTV operations, patrolling and access control. The contract will also deliver Emrill’s Concierge Service to the community, providing residents with Re-ception Services, Local and Community Information.

OCEaNa sIgNs EMRILL

The iconic Etihad Towers awards support services con-tract to Emrill.

Abu Dhabi, 9th October 2012: The signing of the Abu Dhabi landmark comes after a competitive tender in which “Emrill was selected largely due to the quality support services delivered by its staff within the region’s signature developments and communities.” neil Room, Operations Manager at Etihad Towers said.

The 5.8 million sq. ft. property includes one commercial and three residential towers consisting of 885 luxurious residences along with stylish cafés, restaurants, boutiques, health clubs and spas.

Covering four of the five 300 metre high Etihad Towers, Emrill will provide services that include Concierge, Life Guards, Helpdesk, Store Management and Support Staff such as Drivers, Office Boys and Porters.

etihad towers selects emrill

“They [Emrill] offered vast experience of managing and securing large community environments and crucially offered all stakeholders a flexible and carefully tailored solution.” - Jon Simmonds, Owners’ Association, Oceana

Pictured above: Etihad Towers at Abu Dhabi

Pictured: Emrill Security Guard at the Oceana, Palm Jumeirah

NEWs

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EMpLOyEE satIsFaCtION sURvEy yIELDs a pOsItIvE REspONsEEmrill’s annual Employee Satisfaction Survey was successful with over 2,500 employees par-ticipating, equalling approximately 70% of the work force.

Dubai, 8th August 2012: The number of respondents was higher than previous years largely due to the in-troduction of paper surveys, in addition to standard online surveys. The results showed an increase and higher satisfaction rate in 24 of the 25 questions.

Significant areas with an increase include employees’ belief that Emrill is customer focused (96%), regards Health and Safety as the main priority in the work place (92%) and a total of 91% are happy to work at Emrill.

Due to the positive response, the previous action plans will remain in place with new plans being developed for further improvement and increased employee satisfaction.

CELEBRatINg

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Dubai, 1st July 2012: The oilfield company, currently operating in more than 100 countries, is being provided with integrated fa-cilities management services that include Security, Housekeeping and Engineering Maintenance for two of their key sites located in Abu Dhabi Industrial City.

Additionally, specialised services like Electrical Overhead Travel-ling Cranes Maintenance, High Voltage Systems and Transformers,

EMRILL WINs WEathERFORD INtERNatIONaL CONtRaCt

EMRILL sCaLEs NEW hEIghtsOfficially recognised as the tallest residential building in the world, Princess Tower selects Emrill to provide Integrated Facilities Services.

Dubai, 23rd October 2012: Soaring at an impressive 414 metres over the Dubai Marina skyline, the Guinness World Record breaking tower is second only in height to the Burj Khalifa and boasts 1.75 million sq. ft. built up area, 763 residential units, 957 parking bays and 8 retail shops for the convenience of residents.

“After an intensive tender process, we identified Emrill as the right match due to their unparalleled service quality, innovative best practices and extensive experience in providing facilities services.” said Samer Khalifeh, General Man-ager, Kingfield Owner Association Management Services.

Emrill was selected by the Kingfield Owner Association Management Servic-es to provide integrated facilities services for the Tameer development which includes MEP, Housekeeping, Concierge, Security Services and Life Guards.

Pictured above: Princess Tower in Dubai Marina

“After an intensive tender process, we identified Emrill as the right match due to their unparalleled service qual-

ity, innovative best practices and extensive experience.” -Samer Khalifeh, General Manager, Kingfield Owner

Association Management Services

Weatherford International, one of the largest oilfield services companies in the world awarded a three year facili-ties management contract to Emrill, signaling a maiden foray for the company into the industrial and oilfield sector.

Industrial Motorised Shutter Maintenance and Diesel Generator sets will also be provided by Emrill.

“Emrill was a clear choice for Weatherford which prides itself on the same principles which include protecting the well-being of all personnel, assets and the environment.” said Ben Churchill, Managing Director, Emrill.

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project profile

al Bandar

Client ALDAR PROPERTIES PJSCSector Residential & Retail

Project Description:AL BAnDAR - AL RAHA BEACH MASTER DEVELOPMEnT, ABU DHABI

Emrill provides Integrated Facilities Management services to Al Bandar, a luxurious waterfront development. Al Bandar is part of the Al Raha Beach development which is one of the greatest waterfront cities in the world.

The Al Bandar development consists of 511 luxurious residential apartments spread over 5 unique buildings surrounded by waterside restaurants, cafés and shops. From the innovative exteriors to the superior fittings and open-plan interiors, Al Bandar offers a stunningly unique way of living.

Al Bandar has a private 131 berth marina which can be leased to members of the public. Al Bandar offers a mul-titude of leisure and entertainment options.

Scope of ServicesFacilities and Amenities• Swimming Pools• Clubhouse• Gymnasium• Tennis Court• Retail Outlets

FM Services• Security Guard Services• Housekeeping & Cleaning• MEP Plant and Equipment Maintenance

• Pest Control• Concierge• Programming Access Cards• Property Services• Asset Management

Value Added Services• Don’t Walk By System• Continuous Improvement – Kaizen

The bid team at Emrill bears the responsibility of preparing pre-qualification documents, compiling bids and negotiating tenders for a number of prestigious existing and potential clients.

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BIDs & WINs

SECURED

•Kingfield Owner Association Management Services has renewed the Torch Tower contract•Emrill has secured Greens Fairways Contract•Emrill has been awarded an Integrated Facilities Services contract for Princess Tower•Emrill wins an annual Security Services contract for Oceana – Palm Jumeirah•Emrill is providing MEP Services at Al Barsha Villas and Fox Hill Motorcity projects•Facilities management contract for Trident Grand Residences has been awarded to Emrill

LIVE TEnDERS

•Provision of MEP Services for a large real estate corporation•Provision of MEP & Housekeeping Services for one of world’s leading Airlines•Provision of Hard & Soft Services for one of Dubai’s most prestigious shopping malls• Integrated Facilities Management services to residential towers in Dubai from Owners’ Associations

aN INtERvIEW WIth

WHAT ARE yOuR MAIN RESPONSIBILITIES?Mobilising and demobilising our high profile and complex contracts which, simply put, means ensuring that every project is carried out according to plan - from staff recruitment to finalising contract specific policies and procedures. I also manage our Major Change programmes and Business Improvement initiatives, company wide or contract wide, assisting departments in reviewing and revising systems, policies and procedures. An example would be the development of a new Personnel Request Process to save time and effort - cutting the process down from around 4 weeks to approximately 2 days!

WHAT DOES A NORMAL WORKDAy LOOK LIKE?On a normal workday I am usually in by 7am which gives me that first hour in the morning before everyone gets in and the office buzz gets into full swing. There is no such thing as a normal day for me - every day is different and my priorities change de-pending on the deadlines looming for any particular projects.

WHAT ARE yOu CuRRENTLy WORK-ING ON?I am in the process of finalising Transporta-tion Policies, Procedures and Forms which have been revised and brought into line with new legislation and our expanding business. We have just put the finishing touches to a transport business improvement initiative which is looking at significant cost savings and efficiencies for the company. Addition-ally, I am working on a full IFM project plan with supporting documentation to help managers mobilise smaller, less complex projects professionally and efficiently. At all times, I have to ensure that we are in a posi-tion to mobilise contracts as soon as they are provided - this means writing contract specific mobilisation plans and ensuring we meet all contractual requirements.

senior Change Manager

MaRIE gORE

WHAT ARE THE CHALLENGES?With every project or system, there will be conflicting concerns and it is my responsibil-ity to ensure that the solution aligns with the concerning parties’ priorities. However, that is easier said than done as everyone has their own priorities and we have to find the right balance to ensure all priorities are met and projects are delivered.

HOW DOES WORKING AT EMRILL DIFFER FROM yOuR PREVIOuS ExPE-RIENCE?I have been a Project Manager for a number of years now but being from a Law Enforce-ment background, the experiences, the set-

ting and the practices are very different. Having said that, the principles of project management and business improvement are fundamentally the same in any area of business - just different environments with different challenges.

HOW DOES THE uAE MARKET DIF-FER?The major difference between the UAE market and other countries I’ve worked in is that the UAE market feels much smaller. With the FM market in the UAE being fairly new and emerging, it is easier to push in-novation and change as the market is still developing and open to new ideas. We are constantly striving to be at the forefront of these innovations and this helps us maintain our position as the leading Integrated Facili-ties Management company in the UAE.

WHAT DO yOu SEE IN THE FuTuRE FOR EMRILL?Great opportunities. We have a fantastic and dedicated workforce, with their loyalty Emrill will grow even further. We are con-stantly pushing forward, flexing and devel-oping to stay ahead in a rapidly changing market. It opens up a lot of opportunities for us to expand even further and whilst it does pose challenges, I am certain we will tackle these with ease.

“We are constantly striving to be at the forefront of innovations and this helps us maintain our position as the leading Integrated Facilities Management company in the uAE.”

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Marie Gore, Senior Change Manager, Emrill

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DEpaRtMENt pROFILE

LEAVE AND TRAVELThe Leave and Travel Team manage all leave and travel arrangements for Emrill employees. They process high volumes of applications and forms on a daily basis to ensure hardworking employees go on their well deserved breaks with efficient processing and travel bookings. Employees are encouraged to utilise their leave to spend time resting or with their loved ones so that they may return to work energised and more productive. Additionally, they monitor employees due to return from leave, process extensions of leave and are sometimes challenged with last minute arrangements for those travelling on short notice. Support is also provided to the Resourcing Team by organising hotel and travel arrangements for recruitment overseas. Last but not least, they work closely with the Payroll Team to ensure leave salaries are paid on time, employees returning from leave are paid correctly and any adjustments to be made for other categories of leave are accurately reflected in the payroll.

VISA MANAGEMENTEmrill’s success and steady growth means every month the Company welcomes large groups of new employees. It is the Visa Team’s responsibility to ensure that all Emrill employees’ visas are processed properly and on time, giving them legal status as working residents in the UAE. Visa processing and management is a serious responsibility as mobilisation of new employees is dependent on entry visas being processed in time. Furthermore, a large number of basic needs for new residents hinge on their visa status such as opening a bank account, acquiring a SIM card, getting a lease, health insurance and professional licenses. The Team’s work also includes visa renewals and cancellations guaranteeing that all Emrill staff are legal residents and ex-employees are legally repatriated. Additionally the Team is responsible for processing Emirates ID applications that is a requirement for all UAE residents and managing Occupational Health Cards which are required by Dubai Municipality for certain jobs.

PAYROLL AND INSURANCEProviding good health insurance is a priority and Emrill works hard to provide support to employees requiring assistance with insurance claims and treatment. Every month thousands of Emrill employees are paid for their hard work and services to the company. The Payroll Team faces the challenging task of managing the payroll of a large workforce, most of whom are timesheet based. The team works together to ensure all salaries are paid correctly and on time to all staff. Further to this, they manage end of service payments and repatriation arrangements for employees who are leaving the company. This requires the team to work very closely with the Visa team and to coordinate regularly with Sites, Finance and the Village Team (employee accommodation).

hUMaN REsOURCEs“The HR department is 14 people strong and provides services to support the business and all Emrill staff. We possess highly skilled members who manage operational issues, implement policy and change, mitigate and prevent risks to the business and individual employees while also driving continuous improvement and striving to provide an efficient service to all stakeholders. The department’s three core teams all deliver high performances as individuals and collectively as teams, working consistently to achieve HR objectives and best practice.” - Minelle Gholami, Senior HR Business Partner

From left to right: Al Ansari, Dost Shah, Mohd Saeed, Musharaf Alam and Muthu Arockia.

From left to right: Mohammed Zubair, Loganathan Giri, Renji Mathew, Amith Soman and nadeem Ahmed.

From left to right: Dianne Jornacion, Diane Tablatin and nithy Matthews.

Minelle Gholami

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the response to Emrill’s Annual Carnival has been high, with a surge in participants, a range of new events and sporting categories such as shot put, swimming and track field.

Dubai, 24th August 2012: The Carnival officially kicked into gear with its opening ceremony on 24th September ‘12 in Dubai. The Abu Dhabi team, lead by Jason Ruehland, won the inaugural Tug of War against Al Futtaim Carillion (AFC). The victories didn’t stop there, as the Emrill ladies won the Volleyball match against AFC, also pictured.

A month of festivities will follow including Cricket, Football, Arm Wrestling and Table Ten-nis events with the celebration of Emrill’s 10 year anniversary.

EvENts

CaRNIvaL OpENINg CEREMONy

Pictured: Emrill ladies celebrate with their trophy after winning the Volleyball match.

Pictured: The Abu Dhabi Emrill Team in the middle of a Tug of War match

Pictured: Opening Ceremony

Pictured: Opening Ceremony ribbon cutting

Pictured: Winning team celebrating

Pictured: The Emrill Carnival organisers

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IMs BULLEtIN

30th August

10th september

10th september

Emergency response drill for chemical spill successfully conducted

Total response time in minutes

Staff members participating in this exercise

Lessons Learned:•Existing spill kit is suitable for minor

spills, but in the case of major spills ap-propriate skill kits will be made available.

•Raise awareness amongst staff regard-ing correct usage of spill kits.

Fire drill successfully conducted

Amount of minutes to complete the evacu-ation

Total number of evacuees

Lessons Learned: •Alarm not audible in one of the loca-

tions for which 3rd party testing has been arranged.

•Few staff members did not respond and remained inside their rooms. new no-tices will be issued to increase participa-tion in drills.

300

105

7

20

08:40

10:45

Head Office, 10th September 2012: Or-ganised by the Integrated Management System (IMS) and HR department with the support of Prime Medical Centre (PMC), a general Health Screening was provided for Emrill employees where Blood Pres-sure, Sugar and BMI (Body Mass Index) were checked and followed by a general consultation with a doctor. Of the 77 staff members participating, 5 were advised to seek further medical advice and have been informed of their next course of action dur-ing their consultation.

Additionally, an awareness session on Dia-betes, Obesity and its complications was carried out by Dr. M.S Kumar, Specialist En-docrinologist from PMC.

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EMRILL paRtICIpatEs IN thE RaK haLF MaRathON 2012 Iftar at the Main village

Benny George receiving a certificate for successfully passing the Bureau

Veritas QMS Auditor Training Course based on the ISO 9001:2008

standard. This enables him to conduct internal audits to ensure the business process is being followed according to

the Quality Management System.

INtERNaL NEWs

3,000 kgis how much Emrill have reduced plastic consumption by switching from plastic bags to coat hangers for laundry services.

Pictured: Nigel Seymour & Benny George

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JUL 2012Zulqarnain M KhalidSecurity Officer Dubai Festival City Mall

JUL 2012Rasmy AhamedHVAC Supervisor Dubai Marina

AUG 2012 A. MailadumparayilSecurity SupervisorSecurity Abu Dhabi

JUL 2012Malik MaroofSecurity Supervisor Arabian Ranches

JUL 2012Dhanshyam PardeshSecurity SupervisorSky Courts

AUG 2012Binod KumarConcierge Etihad Towers

JUL 2012Devendra GurungSecurity Officer Dubai Festival City Mall

Employee of the month

SEPT 2012Komarpant ManojHK Supervisor Emaar Business Park

SEPT 2012Sibu KurienStore Keeper Central Stores

SEPT 2012Rhea ArceoSenior Administrator Centre of Excellence

SEPT 2012Jomon GeorgeElectrcian Alshaya

SEPT 2012Pradeepa KumaraTechnician Alshaya

SEPT 2012Raja Yaseen, Jim Gopi, Rajinder Singh, Muhammad Ayab, Adbul Aziz and Yousaf Younus.Security TeamEmirates Living

Openness • Collaboration • Mutual Dependency • Professional Delivery • Sustainable Profitable Growth • Innovation

LIvINg thE vaLUEs

Emrill Services LLC.PO Box 38083, Dubai, UAE, Tel: 04 308 9600, Fax: 04 320 4969

Openness Being straightforward, communicating with honesty, listening to each other, building trust with our

customers and suppliers. Sharing honestly what we know, both good and bad.

Collaboration Working together to deliver the best outcome for our customers, respecting the capabilities of

everyone involved and working as one.

Mutual Dependency Respecting each other’s needs, being reliable and supportive. Looking out for each other and

working with customers and suppliers to share risks and rewards as we stand together.

Professional Delivery Taking pride in our work, having the passion and enthusiasm to achieve our best and delivering

customer satisfaction every time by getting it right first time.

Sustainable Profitable Growth Achieving today’s objectives, taking opportunities in our chosen markets and developing customer relationships to secure our long term future. Growing our business for tomorrow as well as today.

Innovation Challenging what we do and being brave about suggesting change. Welcoming ideas and learning from others to give us the competitive edge that benefits our customers and suppliers. Turning

ideas into action

Edited, Compiled and Designed byEman Gholami • Sandra Essa • John Robert Ramos

Thank you for your contribution:

Marie Gore • Nev Patterson • HR Department • The IMS Team • The Bid Department • Ben Churchill • Nigel Seymour • Minelle Gholami • Anup Ramachandran • Lynne Wylie

If you would like to contribute to our next issue or write in to us with your suggestions or concerns.Please write to us at: newsletter@emrill.com