end user and collaboration - computacenter€¦ · from video-conferencing and social networking to...

END USER AND COLLABORATION

COLLABORATION

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DRIVING PRODUCTIVITY

Digital, social, mobile. Video, audio, chat . In today’s workplace, users engage across more channels and platforms than ever before. To stay competitive, organisations must be able to deliver a joined-up IT experience that enables users to work effectively – anytime, anywhere.

Computacenter designs experiences for the digital world centered around the user and their needs. Our end user and collaboration solutions are designed by people, for people.

This is the crux of our ‘Digital Me’ approach, which focuses on providing outcome-based, user-centric services. We enable self-service. We match solutions to workstyles. We create secure digital identities.

By advising on the latest technologies, we help CIOs and business leaders make smarter investments to compete in the digital age.

And at Computacenter, we don’t just empower people with technology; we also empower them with adoption and engagement solutions so organisations can achieve their business objectives and deliver the most effective support for digital work.

SOLUTION SUMMARY

END USER & COLLABORATION

Empower employees with user-centric services and solutions that maximise productivity and

satisfaction in the digital workplace

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Computacenter helps remove risk and cost from selecting, sourcing, deploying and managing end user IT. We draw on our multi-vendor expertise to provide impartial advice and deliver integrated solutions.

CONSULT AND CHANGE Our strategy and advisory services help organisations identify the optimal workplace technology to achieve their business goals. From developing a strategic technology roadmap to creating a business case, Computacenter advises organisations on how to make digital work for organisations and their users. For example, our Workstyle Analysis Service profiles how, where and when users work so organisations can identify the right mix of devices, platforms, collaboration tools, ownership models, security controls and support services to best meet their needs. With over 30 years’ of experience and best practice in design, build, integration and migration, we help ensure organisations achieve their desired outcomes quickly and get the most from their investments.

SOURCE AND DEPLOY We help organisations evaluate and select the technologies their users need to maximise satisfaction and productivity. With strategic vendor relationships, extensive supply chain expertise and a highly qualified engineering force, we can benchmark, configure and subsequently retire end user and collaboration solutions.

MANAGE AND TRANSFORM Our user-focused approach to managing and transforming the workplace ensures that users can always access the technologies and support they need to work effectively. Our support services cover all platforms and devices based on service level agreements that match business needs. We manage cloud, hybrid and on-premise solutions. As well as traditional break-fix services, we offer innovative solutions such as workplace vending machines for peripheral devices, tech bars and a consumer-style self-service IT portal and mobile app via our Next Generation Service Desk. By empowering users through self-service and automating processes, we help organisations accelerate their digital workplace goals.

ENABLING AND ACCELERATING CHANGE

Simplify the deployment, transformation and

management of workplace IT with integrated solutions and

user-centric services

END-TO-END SERVICE


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We help organisations establish the foundations they need to enable users, support digitalisation and drive business growth. We bring together the best-fit, best-value solutions to increase agility and efficiency. Our workplace services include:

CLIENT COMPUTING We help our customers select, source and implement the right devices and platforms, such as modern operating systems and desktop and application virtualisation, to meet their user and business needs. We understand the implications and integrations required to make software-as-a-service (SaaS) and mobile platforms work for the business, and help ensure seamless adoption and operation. We also offer end-to-end application lifecycle services across mobile and traditional platforms. With the client landscape subject to constant change,in the evergreen environment, we help organisations stay up to date and in control of their application portfolio in the digital world.

ENTERPRISE MOBILITY We help at every stage of making mobility happen, from defining roadmaps and identifying user needs to supplying and deploying new devices. We can also integrate, manage and support the mobile estate and facilitate the introduction of hybrid provisioning models. By taking a strategic approach to enterprise mobility, we help organisations maximise control while providing users with the flexibility and security they need in a digital age.

COLLABORATION From video-conferencing and social networking to physical and virtual workspaces, we design, build and manage solutions that simplify communication and collaboration across teams and across continents. With a broad range of expertise covering Office 365, enterprise email, IP telephony and digital signage, we can create fully integrated collaboration solutions for both cloud and on-premise platforms.

CONTENT MANAGEMENT We help manage content throughout the entire lifecycle, from creation and storage through to deletion. Our services include sync and share to enable users to securely access files from any device and any location, and the full range of print services and solutions.

MAKING DIGITAL

WORK Enhance employee efficiency

and accelerate business change with the right mix of devices,

platforms, and services

SERVICE STACK


370,000virtual desktops managed on behalf of our customers

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TRIED, TESTED, TRUSTED

Delivering consistent services and proven solutions to end users across the globe

Computacenter understands today’s challenges and today’s technologies. We’re investing in self-service capabilities, robotic agents and intelligent automation to minimise costs and maximise outcomes for our customers.

From operations across four continents, we support customers in more than 70 countries. Our Global Service Desks provide support in 30 languages for four million users TBC to ensure they can always access the digital capabilities they need to do their jobs.

We also enable self-service through our Next Generation Service Desk, which provides users with a consumer-like IT support experience via an online portal and mobile app. Users can engage via their preferred support channel, are empowered to help themselves, and can remain productive even when they encounter issues.

Organisations can try out the latest workplace and collaboration technologies for themselves at our Customer Experience Centers in Hatfield, Munich and Montpellier. We also offer secure testing facilities at our Global Solutions Centers, where organisations can evaluate planned integrations and configurations without any risk to the production environment.

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Customer Experience Centers

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Customer Laboratories

OUR CAPABILITIES


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DELIVER THE RIGHT RESULTS

Enable employees to work smarter and faster with end user solutions and services designed for a digital age

At Computacenter, we focus on the user experience not just technology. Our services and solutions help individuals and organisations achieve their goals and optimise outcomes.

At every stage of the workplace digitalisation and transformation journey, we deliver pragmatic advice and proven services that minimise risk and maximise user adoption. We create competitive advantage. We accelerate change. We deliver results.

WHY COMPUTACENTER’S WORKPLACE SERVICES MATTER

FOR THE CIO FOR THE BUSINESS FOR THE USER

• Increases control while decreasing complexity

• Maximises return on investment

• Helps meet increasing demand from users and the business

• Supports digitalisation and innovation

• Improves employee productivity and satisfaction

• Strengthens competitive advantage through better talent attraction and retention

• Enriches the IT experience

• Enables greater collaboration with colleagues and customers

• Enhances flexibility and mobility

OUTCOMES


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BETTER TOGETHERComputacenter’s focus on the end user, commitment to innovation and global capabilities enable us to deliver services and solutions that scale and evolve with our customers’ needs.

We bring together existing and emerging end user and collaboration technologies to establish workplaces that are fit for now and fit for the future. We have proven methodologies and best practice processes that help organisations source, deploy and manage workplace IT with less cost and less risk.

WHAT MAKES COMPUTACENTER DIFFERENT?

• Computacenter is recognised in the Gartner Magic Quadrant for European Managed Workplace Services

• We understand existing and emerging workplace technologies and can provide the best commercial terms

• We have strategic relationships with all major workplace IT vendors, including Microsoft, Apple, Citrix, Cisco, Dell, HP Inc, Lenovo, NEC, Toshiba and Samsung

• Our employees hold accreditations from more than 200 vendors and industry organisations

• Our Global Solutions Center enables organisations to test and prove new workplace technology deployments without any risk to live environments

• The Whitelane European IT Outsourcing Report 2016 places Computacenter first for customer satisfaction rates for end user services across Europe

Maximise success with Computacenter’s global reach,

independent advice and industrialised processes

DIFFERENTIATION


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MAKING AN IMPACT

OUR EXPERIENCE


BRISTOL CITY COUNCIL ESTABLISHES MORE MOBILE AND FLEXIBLE WORKPLACE TO SUPPORT DIGITAL SERVICES AND COPE WITH BUDGET CUTS

ObjectiveBristol’s 432,000 residents rely on Bristol City Council for a variety of public services, from social care and education to planning and transportation. To address budget constraints, the council has embarked on a substantial business transformation programme, which involves digitalising more services and consolidating offices. To support the initiative, the council needed a more flexible and fit-for-purpose environment for workplace IT.

SolutionBristol City Council partnered with Computacenter on a comprehensive project to deliver a new workplace IT environment for its 7,000 employees. Computacenter helped to evaluate the best software options and licensing models; design, build and install the new environment, which includes a new backup infrastructure; and train users. Computacenter’s remote deployment methodology minimised disruption and costs for the council and its staff.

OutcomeThe new user environment is a key enabler for the council’s business transformation programme. It will help reduce costs and improve services through simplified management, easier collaboration and greater staff productivity.

The new workplace technologies integrate seamlessly to provide employees with an improved end user experience.

Wendy Collins, Desktop ProjectManager, Bristol City Council

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COMPUTACENTER HELPS ROYAL MAIL GROUP REDUCE COSTS AND IMPROVE QUALITY THROUGH ITS MANAGED PRINT SERVICE

ObjectiveRoyal Mail’s internal printer estate spans more than 1,000 locations and supports around 30,000 users. To overcome availability and quality issues, Royal Mail needed to take a more user-centric and proactive approach to managing and maintaining its printer estate.

SolutionComputacenter has been providing managed print services to Royal Mail since April 2015. Its engineers proactively maintain and refresh more than 4,000 devices across the UK, and work with users to understand their printing needs. As part of the service, Computacenter captures analytics on printer and toner utilisation, which helps Royal Mail maximise its resources.

OutcomeWithin the first year of the managed print service, the reliability of Royal Mail’s printer estate has greatly improved with significant cost savings identified. This has provided internal customers with access to high-quality services across the UK. As a result, employees can ensure they have the information they need, enabling them to blend print and digital capabilities to achieve the best outcomes for the business and its millions of customers.

The Computacenter service is critical to us on a day-to-day basis. It has improved the availability and quality of print services for our internal customers across the UK.

Chris Bennett, Service Delivery Director,Royal Mail Group

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YORKSHIRE BUILDING SOCIETY EMPOWERS EMPLOYEES WITH NEW WORKPLACE ENVIRONMENT

ObjectiveTo cater for steady growth, Yorkshire Building Society decided to open a new office building in Broad Gate, Leeds. With an empty shell to work with, the organisation wanted to take advantage of the opportunity to establish a dynamic workplace environment that would maximise employee productivity and satisfaction. Its IT and property teams had just 100 days to equip the new facility.

SolutionThe building society partnered with Computacenter to design and deliver a new workplace environment including thin clients and IP telephony to enable hot-desking, collaboration solutions and digital signage. Computacenter also helped migrate 750 users to the new site, provided training and is responsible for supporting the new technologies on an ongoing basis.

OutcomeDelivered on time, to budget and with the required ‘wow factor’, the new workplace has received overwhelmingly positive feedback from employees. The new facility encourages greater collaboration, provides a better employee experience and maximises resources and productivity. It will also support Yorkshire Building Society as it continues to grow.

Computacenter was pretty much part of our internal team throughout the project, and worked closely with the IT and property teams, focusing on exactly the same goals.

Scott Robinson, Desktop Services Manager, Yorkshire Building Society

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GET IN TOUCH

To find out more about how Computacenter can empower your users and transform your workplace, please contact your Comutacenter Account Manager, call 01707 631000 or email [email protected]

computacenter.com

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST MAKES SMARTER DIGITAL CHOICES WITH COMPUTACENTER DEVICE EVALUATION EXERCISE

ObjectiveTo improve patient welfare, Worcestershire Acute Hospitals NHS Trust is replacing manual notes and charts in hospitals with an electronic prescribing and medicine administration system. The solution will enable nurses and other clinicians to access clinical apps at the point of care. With 5,000 members of staff potentially impacted by the change, the trust needed to select the right device to support the initiative.

SolutionWith a multitude of devices on the market, the trust turned to Computacenter to conduct a product evaluation exercise. Based on user profiles, performance and hospital requirements, Computacenter created a shortlist of nine devices and arranged for the hospital to borrow loan units. Devices were then scored against a range of criteria.

OutcomeThe digitalisation initiative will not only make it easier for clinicians to do their jobs by simplifying administration but also improve patient safety. The project will minimise the risk of errors in medicine prescriptions, simplify the exchange of data, reduce delays and provide comprehensive audit trails, which will all help enhance the quality of patient care.

Computacenter brings the knowledge and expertise to help us make informed decisions at the frontline of patient care.

Dan Banton, Lead Nurse for EPMAWorcestershire Acute HospitalsNHS Trust

Enabling users and their business

Computacenter (UK) LtdHatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom

Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers’ infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users.

computacenter.com+44 (0)1707 631000

end user and collaboration - computacenter€¦ · from video-conferencing and social networking to...

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