enduring · 8 business segments the group is organised into the following business segments: (i)...
TRANSCRIPT
SUSTAINABILITY REPORT 2018
E N D U R I N G
TECKWAH INDUSTRIAL CORPORATION LIMITED
CHAIRMAN AND MANAGING DIRECTOR’S MESSAGE
SUSTAINABILITY HIGHLIGHTS 2018
ABOUT TECKWAH
ABOUT OUR REPORT
OUR SUSTAINABILITY APPROACH
ENVIRONMENT PERFORMANCE: RESOURCE CONSERVATION
SOCIAL PERFORMANCE:SAFETY AND QUALITY
ECONOMIC PERFORMANCE: GROWTH WITH PURPOSE
GRI STANDARDS CONTENT INDEX
3
5
7
11
13
17
22
29
32
3
CHAIRMAN’S MESSAGE
Dear Stakeholders,
I am delighted to present our second Sustainability
Report, which highlights how we continuously bring
positive change within the Group and in the wider
community. In keeping with commitments to business
practice transparency, this report presents Teckwah’s
sustainability performance and management approach
in a neutral and balanced manner.
In 2018, we celebrated our 50th Anniversary,
taking pride in being a leading supply chain
service provider, creating and delivering the
best-in-class solutions to companies worldwide.
Integral to the continued success and longevity of
our business, is the recognition of the importance of
conducting our operations in a manner that considers
the environmental and the wider social impact. Our
workplace safety, environmental protection, training
and other outreach programmes remain an intrinsic
part of the Group’s corporate social responsibility and
sustainability efforts. The Group aims to enhance its
contribution to society, reduce any negative impact
on the environment and work towards the growth and
continued success of the company for the benefit of
all stakeholders.
“ …the Group aims to enhance its contribution to society, reduce
any negative impact on the environment and work towards
the growth and continued success of the company…
“
4
Sustainable practices are incorporated into our
value chain, from planning and manufacturing, to
the distribution and end-of-life recycling, ensuring
our products are produced in a responsible manner
and without trade-offs in performance, quality or
value. Through various internal educational initiatives
and guidelines, we aim to educate our employees,
customers and suppliers to be more sustainability-
oriented. At Teckwah, we are committed to
sustainable business practices and aim to maximise
the positive impact of our businesses on society while
minimising its effect on the environment.
Teckwah’s Board of Directors oversees the company’s
sustainability performance and initiatives, ensuring
its compliance with SGX guidelines on corporate
governance and sustainability reporting. In 2017,
the Group identified the material Environmental,
Social and Governance (“ESG”) factors based on
our current business strategy and stakeholder
concerns. These factors remained unchanged in
2018. The Board continued to exercise oversight in
the management and monitoring of these factors.
As a listed company, Teckwah adheres to the Code
of Corporate Governance of Singapore. The Code
provides the framework for controls, checks and
accountabilities, and requires the Board of Directors to
consider sustainability issues in its business decisions
and strategy formulation. The Sustainability Report
2018 reflects the Group’s ESG performance, marks the
progress achieved since last year, and lays the ground
for the Group’s future strategy.
This year’s theme is Enduring, which is an apt
representation of the Group’s past success, present
strengths and future growth strategies as we endure
even amidst challenges and obstacles, using innovative
practices to deliver sustainable solutions. Teckwah’s
“Future-Ready” strategy mirrors the Committee for
the Future Economy’s (“CFE”) seven strategies closely.
With anticipated uncertainties, our steadfastness in
weathering difficult conditions and our strength at
adapting to changes readily will ensure a strong and
resilient Teckwah for the future. I hope this report
will deepen the understanding and appreciation of
Teckwah’s sustainability efforts and strategy. We
appreciate interest in and welcome feedback on
this report.
Thomas Chua Kee Seng
Chairman and Managing Director
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SUSTAINABILITY HIGHLIGHTS 2018
We believe in fostering a motivated and engaged workforce
Our ISO 14001 certification governs the various aspects of environmental management and sets standards for identifying and controlling the environmental impact of business operations since 2000
We meet the standards of the Forest Stewardship Council ™ Chain of Custody
We are in compliance with Workplace Safety and Health Regulations and recommendations. We have instituted a Hearing Conservation Programme which is now in its 15th year
We are OHSAS 18001 compliant with a comprehensive health and safety management system in place
6
OUR ACCOLADES AND AWARDS
7
Teckwah Industrial Corporation Limited (“Teckwah”) began from humble roots in 1968 in Singapore as
Teck Wah Seng Kee, a sole proprietor producing cardboard boxes. Teckwah has since grown to become
a global provider of integrated value chain management solutions. Driven by our vision of creating and
delivering the best-in-class value chain solutions worldwide, Teckwah today is the preferred business
partner of global brand owners. Enabling end-to-end solutions, both locally and globally, is the strategic
edge that underpins the Group’s unique value proposition to its global customers.
ABOUT TECKWAH
Teamwork
Our Core Values
Initiative CommitmentContinuous
Improvement
Working together
symbiotically and
cooperatively as
opposed to individually
to achieve ultimate goals
in the organisation.
External Customers:We act together as
a team to assure our
customers of a seamless
service experience.
Internal Customers:We work towards
Teckwah’s success &
respond with a sense of
urgency to the needs of
our colleagues across
our network.
Proactively doing
things when a problem,
obstacle or opportunity
is identified, not simply
thinking that someone
will take action.
External Customers:We take personal
responsibility and go
the extra mile to
delight customers by:
- Exceeding their
expectations.
- Providing innovative
& effective.
(differentiated) solutions
- Proactively engaging
them.
Internal Customers:We are proactive and take
personal responsibility in:
- Sharing relevant
information, resources
and knowledge.
- Satisfying internal
customers.
- Adopting preventive
and corrective actions.
The passion to contribute
and grow with the
organisation.
External Customers:We serve with passion.
We honour our service
commitment with
integrity and fairness.
Internal Customers:We work with passion,
perseverance and sense
of urgency.
A desire to surpass
standards of excellence,
which include one’s
own past performance,
outperforming others,
setting challenging goals
on even what anyone has
ever done.
External Customers:We dare to take
on new challenges
and constantly seek
breakthrough ideas and
improvement initiatives.
Internal Customers:We constantly challenge
current practices so as
to systematically
seek improvement
or breakthrough.
We constantly seek a
holistic approach to
self-improvement.
We actively pursue an
entrepreneurial way of
doing things.
• Cross-Functional Teams
• Staff Suggestion Scheme
• InnoVest
• Staff Committees
• Total Learning Plan
• 7-day Work Week
• Team-Based Reward System
• Task & Behavioural-Based
Performance Appraisal System
Defi
nit
ion
Beh
avio
ur
Pra
ctic
e
8
BUSINESS SEGMENTS
The Group is organised into the following business segments:
(i) Packaging Printing, which includes printing and packaging, turnkey kitting and co-packing
and digital solutions;
(ii) Logistics, which comprises aftermarket logistics (i.e. service parts logistics and reverse
logistics services) and demand chain logistics (global fulfilment, last mile delivery,
e-commerce logistics, raw material and inventory management for manufacturing), as well as
other value-added services; and
(iii) Services which includes property management and others.
While Packaging Printing remains our core business, Logistics and Services business segments are gaining
importance as a growth contributor to the Group. Our full suite of printing, packaging, logistics, supply
chain management and digital solutions ensure that customers receive the best integrated solutions in
the market. Our expertise from the printing stage to delivery and customer after-care support means
that we can customise, localise or globalise our offerings to suit our customers’ needs regardless of the
industry they are in. We have built strong relationships with global brands in sectors such as biomedical,
electronics, technology, food and beverages (“F & B”) and consumer lifestyle.
OUR SOLUTIONS
Packaging Printing Logistics
Printing & Packaging
Turnkey Kitting & Co-packing
Digital Solutions
Demand Chain Logistics
Aftermarket Logistics
Value-added Services
THE INDUSTRIES WE SERVE
The Group is perfectly positioned to deliver globally across Asia Pacific, North America and Europe.
Operating from multiple locations exposes the Group to risks related to laws and regulations of
governments in these countries. Such risks may potentially increase the costs of operations, impact
foreign investment and ultimately change the competitive landscape altogether. The different industries
we serve are as follows:
Infocomm Consumer Biomedical Industrial Finance/Education
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Internally, the Group has invested in training and sharing sessions for employees to be kept up-to-date
with the latest regulatory changes and the potential impact on the business from these changes. Various
policies have also been implemented to ensure that employees are well equipped with the relevant
knowledge to perform their roles.
To minimise and avoid both anticipated and unanticipated risks on local and regional operations, the
Management has initiated and established operating systems and put in place measures to govern policies
and practices, while protecting its people and assets.
Our select Membership of Associations and External Initiatives
• Singapore Business Federation
• Singapore Logistics Association
• Transported Asset Protection Association (TAPA)
• Singapore National Employers Federation
• Supplier Ethical Data Exchange (SEDEX)
• Responsible Business Alliance (formerly known as The Electronic Industry Citizenship Coalition)
• Xishan Printing Association Board of Governors
• Wuxi, Xinwu District Human Resources Service Association
• Association of International Metallizers, Coaters and Laminators (AIMACL)
• Technical Association of the Pulp & Paper Industry
• Federation Of Malaysian Manufacturers
• Malaysian Employers Federation
• Tripartite Alliance for Fair & Progressive Employment Practices
• Print Media Association
• Singapore Chamber of Commerce & Industry in China
GEOGRAPHIC PRESENCE
The Group has an established global network across Asia Pacific, North America and Europe. The Group
has a total of 45 Teckwah sites and 57 Alliance sites spanning market segments and geographic locations
where products and services are offered. Singapore serves as the business and operational headquarters
of the Group. Teckwah’s global network is charted in the map below:
Teckwah Sites
Alliance Sites
Teckwah Sites Alliance SitesCountry
Asia PacificNorth AmericaEurope
4500
45
493 5
57Total
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OUR SUPPLY CHAIN
With a global vision of creating and delivering best-in-class value chain solutions worldwide, our supply chain
solutions and infrastructures are built on policies and processes that consider the needs of our customers and ever-
expanding technological advancements, whilst reducing any negative social and environmental impact. Our extended
supply chain includes our service offering, namely Digital Solutions, which was introduced in 2013.
E-Commerce Management
Customer Response Centre
Product Design (Structural/ Graphic Design)
Demand Plan & Source
Content Management
ProcurementMaterials Management
Print Solution (Offset/Digital)
Serialisation
Turnkey Manufacturing
Re-dressing & Co-packing
B2B & B2C Order Management
Last Mile Delivery
3PL/4PL Management
Consumer Care Centre Management
Return Management
Repair & Refurbishment
Remarketing
Service Parts Logistics
Recycling & Waste Management
Make
ReturnDeliver
The Group recognises the importance of establishing resilient relationships with business partners and local
authorities and to keep abreast of prevailing changes in statutory and regulatory requirements in the countries we
operate in.
In 2018, Teckwah’s operating environment continued to be developed and managed based on locally and
internationally recognised standards in quality management and practices: Secure Trade Partnership (“STP”)
Plus Certification, Good Distribution Practice for Medical Devices Singapore (“GDPMDS”) Certification and Forest
Stewardship Council™ Chain of Custody (“FSC™ CoC”) Certification.
During the year, we received 9.6% FSCTM raw material amounting to 335 MT for Teckwah Value Chain Singapore
total purchases and 5.5% FSCTM raw material amounting to 365 MT for Teckwah PharmaPack Solutions purchases.
The associated FSCTM paper mills are Clearwater Paper Corporation, Shandong Chenming Paper Holdings Ltd, UPM
(China) Co Ltd and 2018’s addition - Iggesund Paperboard AB Sweden.
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This report presents the annual sustainability performance of Teckwah Industrial Corporation Limited for the period 1
January 2018 to 31 December 2018 and has been prepared in accordance with the GRI Standards: Core Option. In this
report, we embody the theme Enduring which represents Teckwah’s ability to withstand the volatile and uncertain
landscapes in 2018 and focus on poising ourselves to be future-ready.
Data presented in the report has either been sourced centrally from our enterprise resource planning system or
directly from the operations included within the report boundary. The data measurement techniques and underlying
assumptions and calculations have been duly provided in the relevant sections of the Report. In 2017, we defined
our sustainability targets for 2020 and we continuously aim to achieve those performance targets, which are closely
monitored, in the coming years.
ABOUT OUR REPORT
SUSTAINABILITY TARGETS FOR 2020
ENVIRONMENT
Paper purchased from sustainable sources
>50%
Reduction in electricity consumption (using 2017 baseline)
2%
Reduction in solid and liquid toxic industrial waste (using 2017 baseline)
5%
SOCIAL
Accident severity rate<12
Accident frequency rate<0.8 Maintaining employee
satisfaction rate
> 68%
GOVERNANCE
Review our community investment strategy to maximise social impact
Enhance operational innovation and excellence
12
In 2018, we aimed to make measurable progress towards the 2020 sustainability targets established last year. We
have achieved a certain degree of success towards the 2020 targets and strive to continue fulfilling these targets.
The report covers material issues for the eleven operating entities that are most significant to Teckwah’s economic,
environmental and social footprint. These eleven entities operate in four countries and are listed below:
SINGAPORE MALAYSIA INDONESIA CHINA
Teckwah Industrial Corporation Ltd
Teckwah Value Chain Pte Ltd
Teckwah Logistics Pte Ltd
JNE Logistics Singapore Pte Ltd
Teckwah PharmaPack Solutions Sdn Bhd
Teckwah Paper Products Sdn Bhd
Tompac Industrial Sdn Bhd
PT Teckwah Paper Products Indonesia
Wuxi Teckwah Printing & Packaging Co., Ltd
Teckwah Trading (Shanghai) Co., Ltd
Shanghai Jointac International Logistics
Co., Ltd
The Global Reporting Initiative Standards (“GRI Standards”) Content Index at the end of this report confirms that
all disclosures required under the ‘Core’ criteria of the GRI Standards 2016 are accurately included in the report as
required by GRI disclosures 102-54 and 102-55. The data and statements presented in this report have not been
externally assured. For any further clarifications or suggestions related to this Report or Teckwah’s sustainability
initiatives, please reach out to us at [email protected].
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OUR SUSTAINABILITY APPROACH
SUSTAINABILITY GOVERNANCE
As a public listed company, Teckwah complies with the regulations set out by Singapore Exchange Limited. Our
governance system for transparency and accountability is explained in our annual financial reports. For more details
on our governance structure, please refer to our Annual Report 2018 on page 38-63. Teckwah has a code of
business ethics in place, which employees are required to observe and maintain a high standard of integrity and
business conduct.
BOARD OF DIRECTORS
TOP & SENIOR MANAGEMENT
SUSTAINABILITY TEAM
Packaging Printing
Logistics
Finance
Human Resources
Safety
Strategic Development,
Risk and Compliance
STAKEHOLDER ENGAGEMENT
The core of our sustainability strategy lies in stakeholder engagement. We strive to engage a wide range of
stakeholders, defined as groups of people or entities that are directly or indirectly influenced by our business
operations and outcomes or can significantly influence our businesses. The feedback from our key stakeholder
groups forms a crucial part of our strategic and business planning, and is viewed as a valuable insight for the Group
to continuously improve our sustainability performance. Stakeholder feedback also helps us identify, prioritise and
address the most significant ESG issues.
To prepare this year’s report, we engaged key internal stakeholders to seek their views and inputs for reporting.
Through internal discussions and reviews with external consultants, key stakeholder groups are identified across the
entire value chain. Engagements with key stakeholder groups are planned annually.
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ENGAGEMENTS WITH KEY STAKEHOLDER GROUPS IN 2018 ON KEY TOPICS AND CONCERNS
Teckwah’s management remains committed to expanding our engagement methods and strengthening
our engagement framework. Subsequent outcomes from the engagements are utilised in our
future disclosures.
We seek stakeholder feedback through formal and informal channels. Our stakeholder engagement
framework is set out below, which covers our key stakeholders, their key concerns and frequency
of engagement.
» Employee surveys are conducted at least once in five years.
» Monthly management meetings are held to discuss day-to-day operational issues.
» Management by Objectives (“MBO”) meetings are held quarterly to discuss summary of operation issues.
» An annual town hall meeting is held to communicate the Group’s strategy and policy changes.
» Quarterly newsletters are circulated to keep employees abreast of the Group’s new developments.
EMPLOYEES CUSTOMERS
» Annual customer surveys and engagement activities are administered to measure customer satisfaction and collect feedback.
» Quality business review with key customers to discuss on product enhancements to align and customise with specific their requirements.
» Customer-days are organised to discuss Teckwah service and product solutions.
SUPPLIERS & CONTRACTORS
» Safety briefings are regularly
conducted for staff and contractors
working on site.
» An annual review of suppliers is conducted to evaluate suppliers’ performance and raise feedback or concerns.
Regular review meetings based on self-evaluation checklist are held with local suppliers.
GOVERNMENT
» Teckwah works closely with organisations such as SIMTech to explore relevant technologies to improve operational excellence.
COMMUNITIES & ENVIRONMENT
» Corporate Social Responsibility (“CSR”) programmes are carried out on ‘need to’ basis in order to contribute towards environmental and social causes.
SHAREHOLDERS
» Shareholders are kept abreast of the Group’s key developments through the corporate website, quarterly financial announcements and the year-end Annual Report.
» Annual General Meetings (“AGM”) are conducted to engage our shareholders in two-way communication on the Group’s performance.
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MATERIALITY ASSESSMENT
Materiality is critical to our corporate sustainability strategy because it ensures we provide our
stakeholders with the sustainability information most relevant to them and to our business. Last year, we
completed materiality assessments for four countries: Singapore, Malaysia, China and Indonesia. These
countries include eleven operating entities and are considered significant locations of operations as they
are the greatest contributors towards Teckwah’s economic, environmental and social footprint.
Last year’s materiality assessment process included interviews with internal stakeholders such as
employees and management, and internal workshops to identify the most important sustainability issues.
We also took into account the important Enterprise Risk Management (“ERM”) issues and risks when
determining our material sustainability issues. Thus, the same four step approach presented below, was
used in determining the material topics of 2018. We have determined that our material topics remain
unchanged from 2017.
IDENTIFICATION
» Sustainability team shortlists sustainability issues and topics from an issues universe and GRI Standards respectively.
PRIORITISATION
» Material issues are grouped under the shortlisted GRI Material topics.
» Through discussion and analysis, the topics are ranked based on the significance of their economic, environmental, social and governance impact.
VALIDATION» The list of ranked material topics is circulated to Top & Senior Management for feedback.
» The Sustainability team re-examines the material topics in relation to the feedback obtained to prepare for reporting.
REVIEW
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Imp
ort
an
ce t
o S
takeh
old
ers
Importance to Business
Data Privacy
Material Consumption
Ethics & Anti-corruption
Material Management
Training & Development
Fair Labour & Human Rights
Our Key Material Topics
» Supply Chain Management
» Waste Management
» Health & Safety
» Product Quality & Safety
» Economic Performance
MATERIAL MATRIX
We will continue to examine our material issues on an annual basis to capture fresh stakeholder
perspectives and new sustainability-related industry trends. This will also allow us to further strengthen
our internal sustainability management framework, processes and procedures.
The material topics for reporting were identified based on the significance of our ESG and economic
impacts, and the degree of influence they have on stakeholder assessments and decisions. The material
topics are presented in the materiality matrix below, illustrating the degree of importance to internal and
external stakeholders.
17
We adhere to principles of environmental sustainability through practical and relevant programmes
and initiatives.
We are conscious that some of our operations have a material impact on the environment and thus
from 2000 onwards, we have attained ISO 14001 Environmental Management System certification,
which governs the various aspects of environmental management and sets standards for identifying and
controlling the environmental impact of business operations. In compliance with stringent standards, we
have a strict waste management process which minimises the impact of waste material generated by
our operations.
Additionally, as an affirmation of our practice of engaging in environmentally-safe manufacturing
practices, several of our companies dealing in pulp and paper products comply with the standards of the
Forest Stewardship Council™ Chain of Custody (“FSC™ CoC”). The Forest Stewardship Council™ (“FSC™”)
is an international non-governmental organisation dedicated to promoting responsible management
of the world’s forests through various schemes, among which is a wood-labelling scheme that enables
customers to identify wood and wood-based products from well-managed forests.
PROCESSLESS PLATE INITIATIVE
As part of our environmental commitment, we are redesigning
our processes and upgrading our technology. One such
initiative is the use of a new plate output device which is a
semi-automatic thermal computer-to-plate (“CTP”) device,
which achieves timely and high-quality plate output. The
CTP device simplifies the complex processing methods of
traditional platemaking while increasing the efficiency of the
process. The CTP device has also allowed us to improve safety
while decreasing energy consumption by up to 60% during
production and 73% in stand-by mode.
ENVIRONMENTAL PERFORMANCE:RESOURCE CONSERVATION
As an organisation that is committed to
sustained growth and value creation, we adopt
responsible practices towards our people,
supply chain, the business community and
the environment. These are encapsulated in
the various policies that govern our business
practices, health and safety of our staff and
stewardship of the environment.
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(a) Supply Chain Management
Teckwah’s supply chain is highly distributed and diverse, with suppliers ranging from global multinationals
to local small businesses. Current practices and initiatives are established and implemented at Teckwah to
minimise the environmental impact and maximise supply chain efficiencies.
Teckwah purchases its base chemicals in accordance with strict quality requirements from certified
suppliers. In the case of key raw materials with limited availability or requiring large purchase volumes,
Teckwah mandates at least two suppliers whenever possible. For unique, highly innovative technologies,
the Group seeks to provide approved sources of raw materials via machine manufacture or aims to
source them in close collaborative partnerships with innovative suppliers. In respect of all the materials
used, compliance with the relevant statutory registration requirements eg. Registration, Evaluation,
Authorisation and Restriction of Chemicals (“REACH”) or Toxic Substances Control Act (“TSCA”) is
monitored and ensured by a network of global and local specialists as well as external consultants.
Teckwah’s purchasing specialists and technical experts work closely with suppliers’ technical units to fully
understand raw material flows and optimise costs, quality, availability, and sustainability.
Suppliers at Teckwah are mindfully selected and undergo regular evaluation. The corresponding findings
are incorporated into the Group’s risk assessment, along with suppliers’ self-appraisals and data collected
from the public domain. Potential risks are systematically identified and addressed, particularly in the case
of local suppliers. If a relevant risk is identified, Teckwah will conduct an audit of the company in question
to ensure the effective functionality of the latter’s internal risk management system.
Raw materials are systematically evaluated within Teckwah to assess possible risks relating to quality and
availability, and to determine relevant measures such as maintaining safety stocks or securing long-term
supply contracts.
During our assessment of potential suppliers, we analyse the market and identify supplier risks, including
those related to economic, environmental, and social issues, if deemed necessary. As a service provider,
Teckwah’s supply chain is primarily dependent on goods and services that are highly regulated or
commodity based, such as transportation, brokerage, and energy. As a result, Teckwah considers supply
chain to carry a low risk of violating labour and human rights, or being highly environmentally damaging.
Currently, we do not disclose information related to screening or impact assessments because we
consider the information as confidential. In 2018, we did not record any significant environmental, social,
or labour concerns related to our suppliers.
We require suppliers with access to sensitive Teckwah data to execute a security agreement to ensure
compliance with Teckwah’s privacy and security standards. Once an agreement is signed with suppliers,
they are asked to adhere to Teckwah’s Supplier Code of Conduct. The Supplier Code of Conduct covers
principles of sustainability and since 2018, it includes a portion on Environmental protection. Our goal is
for all our key suppliers to declare their commitment to the environmental clauses in our Supplier Code
of Conduct.
Procurement professionals are located in our corporate, regional, and local offices to help suppliers
understand and meet our requirements.
19
The engagements with suppliers, as well as with other stakeholders, sometimes require the collection of
personal data. We have taken the necessary steps to ensure that we are in compliance with prevailing
privacy laws and regulations, such as Singapore’s Personal Data Protection Act.
Supplier management and raw material procurement
The raw materials that Teckwah processes into quality products continue to be the Group’s biggest cost
factor. Therefore, they are high on the risk assessment scale. In 2018, almost 100% of the materials used
in production – e.g. polyols, epoxy resins, acrylic dispersions, and polycarboxylates – were based on
fossil fuels or their derivatives. Purchase prices consequently varied according to the supply and demand
of each raw material and fluctuations in the price of oil. To reduce dependency on crude oil or paper,
Teckwah increasingly relies on renewable raw materials such as sugar derivatives, bioethanol derivatives,
and natural oils. Moreover, recycled raw materials are used wherever possible, and many production
plants implement their own or externally operated recycling loop systems. Mineral substances such as
calcium carbonate, sand, and cement make up the remaining raw materials.
Collaboration and supplier engagement are vital to our supplier management
approach. We work with government and non-governmental organisations, as well
as with suppliers to develop and integrate sustainability best practices into our
supply chain.
An example of supplier engagement and collaboration is the practice of material
suppliers sourcing environmentally-friendly material as per our customer
requirements, especially for pharmaceutical customers. Teckwah and key suppliers participate in
initiatives to create more sustainable supply chains, and we strongly encourage engagement among our
transportation suppliers.
In 2018, 9% of new suppliers were screened using environmental criteria compared to 16% in 2017.
The reason for the drop was that several new suppliers in 2018 had been qualified for areas of facility
maintenance, procurement of office supplies, etc. It was not applicable or mandatory to screen these
suppliers using the environmental criteria. Only suppliers of raw materials are assessed by our Quality
Assurance team in accordance with environmental criteria.
Even though the number of new suppliers screened using environmental criteria decreased in 2018,
we managed to screen 21 of our existing suppliers, who were not evaluated previously, using the
environmental criteria. There are instances where customers request the use of environmentally-
friendly material. For that purpose, our target is to strengthen our supply chain management from the
environmental perspective and ensure that all our eligible suppliers are screened using environmental
criteria in 2019.
(b) Effluents and Waste
At Teckwah, we continuously aim to maximise the reduction of waste generation in all our processes. We
understand that minimising waste not only leads to cost savings and reduces regulatory and compliance
risks, but also results in long-term business continuity. Our buyers are consistent in their requirements for
environmental certifications such as the ISO 14001. As such, we believe that environmentally-conscious
business growth will lead to a competitive advantage in the long-term.
of newsuppliers were screened using enviromental
criteria
20
In 2018, we retained our practice of conducting environmental testing, inspections and audits on a regular
basis for the purpose of further strengthening our policies and procedures and identifying any gaps or
deficiencies. In August 2018, we conducted an environmental test to ensure we were adhering to right
environmental practices. Internal targets and Key Performance Indicators (“KPIs”) are in place as part of our
Quality, Environmental, Safety and Health Management System(“QuESHMS”) Policy. Monitoring to ensure
adherence to regulatory and compliance environmental requirements is critical. As part of our Quality,
Environmental, Safety and Health (“QuESH”) internal targets for environmental impact performance, we
target to reduce electricity usage by 2% by the year 2020 using 2017’s baseline. We aim to achieve this by
changing all light fittings to LED. For now, we have commenced using LED high bay lights in our warehouses
and plan to eventually replace the carpark lights to LED in batches. Another small, but meaningful initiative
is turning off the production lights during lunch time. In 2018, we managed to reduce our electricity
consumption by 0.37%.
In terms of industrial toxic waste reduction, we have made some progress in 2018 towards our target of 5%
by 2020 using 2017’s baseline. However, we are still far from target because of an increase in the cost of
treating chemical waste. The types of waste generated from our Packaging Printing operations are: paper,
stretch wrap, ink, chemical waste, plastic, waste glue and wooden pallets. Paper is used for office and
labelling purposes. The main types of waste generated from our Logistics operations are: paper, ink, chemical
waste, plastic and wooden pallet.
In 2018, paper and stretch wrap consumption continued to decrease, as a result of reduction in printing,
labelling and wrapping requests from customers as well as the streamlining of operational processes to
reduce paper usage.
In view of our commitment towards reducing waste material and its impact, we strive to use recycled paper
based on consumption volume. Our philosophy behind resource optimisation and conservation is to create
“more from less”.
This year, after performing the annual impact assessment, we observed a new trend in paper use: the
physical print-outs of documents and invoices for order processing were notably reduced, being replaced
with digital copies. After the last exercise performed in 2017, our team managed to reach out to customers in
2018 to encourage them to adopt e-invoicing with a resultant decrease in hard copy invoices.
We also monitored our water consumption through the Building Management System (“BMS”). In case of an
upsurge in the consumption of water, the system alerts the team to detect potential leakages.
21
In Teckwah Value Chain Singapore, around 1,331 (88%) metric tonnes of hazardous waste were sent for
recovery (including energy recovery). This is mainly due to greater efficiency in our work processes. The
reused and recycled hazardous waste has decreased compared to 2017. Across all countries, around 102
metric tonnes were disposed for reuse,1 while 15 metric tonnes were recycled. In 2018, no hazardous waste
was disposed for composting, similar to 2017.2 Around 1,510 metric tonnes and 10,119 metric tonnes of
total hazardous and non-hazardous waste were generated during 2018. Out of 10,119 metric tonnes of
non-hazardous waste, around 310 metric tonnes went to landfill. Around 8,503 metric tonnes were sent for
reuse and recycling in 2018.3 The overall reduction in waste is attributed to the 5% reduction of waste in
our Singapore operations. We intend to continue our waste reduction efforts in line with our 2020 target of
reducing solid and liquid toxic industrial waste by 5% using 2017’s baseline.
In 2018, Teckwah sourced nearly 20% of our raw material (i.e. paper) from FSC™ certified paper mills and we
strive to increase this figure to 50%. The number of FSC™ certified products in our portfolio is less than 5%.
By adopting these standards, Teckwah hopes to operationalise environmental protection within our business
processes. Within our workplace, we continuously encourage proper disposal of waste for recycling by
prominently locating recycle bins.
Teckwah stays committed to ensuring that waste is properly disposed in accordance to local regulations. In
Singapore, the waste is weighed by our authorised waste collectors before being sent to incineration plants
for energy recovery. Waste disposal in China, Malaysia and Indonesia are, likewise, conducted by authorised,
external waste collectors and sent to landfill in accordance to their regulations.
1 Disposed for reuse means that the waste is sold to a recycling company.
2 Restatement of information from Sustainability Report 2017, due to error in calculation.
3 Most of the waste disposal information is provided by the waste disposal contractors.
22
SOCIAL PERFORMANCE:SAFETY AND QUALITY
To ensure staff are equipped with the necessary skillsets and knowledge to perform and excel in their roles,
Teckwah invests in an array of training programmes for our people, which include technical, industrial and
on-the-job training. In 2018, we focused on promoting the usage of “Teckwah Connect”, which was launched
last year. It is an internal platform for soliciting staff feedback, insights and suggestions on the working
environment, processes and relationships.
The following tables present our human capital data in 2017 and 2018:
Male FemalePermanent Contract
Temporary Contract
Full-Time Part-Time
1017
13
542
13
1030
0
555
0
Total Number of Employees by Contract Type & Gender in 2017
Permanent Contract
Temporary Contract
Full-Time Part-Time
984
62
549
22
1046
0
571
0
Total Number of Employees by Contract Type & Gender in 2018
Total Number of Employees
Permanent Contract
Temporary Contract
Singapore
430
3
Indonesia
334
7
Malaysia
339
5
China
456
11
Total Number of Employees by Contract Type & Countries in 2017
23
Total Number of Employees
Permanent Contract
Temporary Contract
Singapore
399
4
Indonesia
333
0
Malaysia
340
18
China
461
62
Total Number of Employees by Contract Type & Countries in 2018
The total number of employees across all categories and countries increased by 2% in 2018. The number
of temporary contract employees in China increased as well due to challenges in recruiting permanent
employees in the same period.
(a) Occupational Health and Safety
A commitment to employee health, safety and well-being is embedded in our culture and shapes the
design of our products, processes, and supply chain. We take a holistic approach, offering a wide variety
of guides, training, processes, programmes, and benefits to promote employee health, safety and
wellness. Depending on the purpose, these initiatives may be implemented at group or country level. This
section highlights our compliance with the Workplace Safety and Health (“WSH”) Regulations and the
execution of best practices or initiatives.
Teckwah’s commitment to our employees, customers and the community at large is established in
QuESHMS. QuESHMS seeks to effectively identify, assess and treat all QuESH related risks associated
with our business activities, products and services in a responsible manner. In adhering to the principles
of QuESH, we ensure regulatory compliance, the protection of our employees against injury and ill-health
and the safeguarding of the environment. Employees undergo training and re-training on their roles
and responsibilities under QuESHMS. Operational objectives and processes were set in consideration of
prevention of pollution, injury and ill-health. All building premises are closely monitored and guarded by
in-house security systems with access to all areas generally restricted and limited to authorised personnel.
Besides QuESHMS, the Environmental, Safety and Health (“ESH”) Committee was established to ensure
the safety, health and security well-being of employees. ESH members actively promote environmental,
occupational health and safety awareness, and provide information and guidance on the establishment
of QuESH management systems at Teckwah. The Committee is incorporated into functional roles
of business units and the members work with respective department heads to minimise exposure to
occupational health and safety risks. For example, to ensure a safe working environment for staff,
mandatory workplace safety inspections (in offices, production floors, and warehouses) and fire safety
inspections are conducted on a monthly basis.
24
Being Occupational Health and Safety Assessment Series (“OHSAS”) 18001 compliant, we were in
strict compliance with the WSH Regulations and recommendations in 2018, having instituted a Hearing
Conservation Programme that is now in its 15th year. The aim of this programme is to minimise the
exposure of our employees to noise-induced deafness. A comprehensive set of practices is implemented,
which includes scheduled noise monitoring and the use of appropriate hearing protection devices to
counter audio hazards.
The chart below depicts the injury rate by gender in 2018 for all permanent employees at significant4
locations of operations. Different types of injuries include hand and leg injuries.5 The injury rate is
calculated as frequency of injuries relative to the total time worked by all workers during the reporting
period, which is multiplied by the standardised rate of 200,000 labour hours.6 In 2018, the average
injury rate, across all countries and gender, was 1.51. Compared to 2017’s average injury rate of 1.74,7 we
observed a decrease in 2018 amounting to 0.23 (or approximately 13%). The main reason behind the
decrease in the injury rate in all countries is the continuous emphasis on the importance of safety and
regular safety training sessions conducted. Other significant changes that resulted in this decrease are
installation of sensors or protection bars on the machines and placement of additional safety signs. Minor
(first-aid level) injuries are excluded in the injury rate calculations.
4 Our significant locations of operations include eleven operating entities located across Singapore, Indonesia,
China and Malaysia, as these are significant to Teckwah’s economic, environmental and social footprint.
5 No Occupational diseases were reported during 2018. There has been no work related fatalities during 2018.
6 The standard base rate of calculation is based on a rate of 200,000 labour hours. This number equates to 100
employees, who work 40 hours per week, and who work 50 weeks per year. Using this standardised base rate,
we calculated rate(s) and percentage per 100 employees.
7 Restatement of information given in the Sustainability Report 2017, due to correction of the formula.
At Teckwah, there has been no fatal injury to any temporary employee.
25
The lost day rate is calculated by multiplying the total number of lost work days for the year by 200,0008,
then dividing that number by the total number of employee labour hours. In 2018, on average across all
countries and both genders, 18 days were lost from work due to work related injuries or illnesses.9 In 2017,
the overall average lost day rate was 8.9 days10.
“Absentee” means absent from work because of incapacity of any kind, not necessarily as a result of
work-related injury or disease, but excludes permitted leave absence such as holidays, examination leave,
maternity or paternity leave, and compassionate leave. The absentee rate is calculated as actual absentee
days lost, expressed as a percentage of total days scheduled to be worked by employees for the entire
year.11 In 2018, on average across all countries and both genders, the absentee rate was 1.01%, which
marks an increase of 0.05% from last year’s rate, 0.95%12.
The targets for our health and safety performance remain the same i.e. to minimise the injury, lost day and
absentee rates. We aim to fulfil our 2020 targets of accident severity rate being less than 12 and accident
frequency rate being less than 0.8.
8 The standard base rate of calculation is based on a rate of 200,000 labour hours. This number equates to 100
employees, who work 40 hours per week, and who work 50 weeks per year. Using this standardised base rate,
we calculated rate(s) and percentage per 100 employees.
9 While calculating lost days, ‘days’ means scheduled work days.
10 Restatement of information given in the Sustainability Report 2017, due to correction of the number of
employees in Malaysia.
11 As per GRI Standards.
12 Restatement of information given in the Sustainability Report 2017, due to correction of the number of
employees in Malaysia.
26
Employee Engagement
The Staff Wellbeing Committee was formed from a merger of the Staff Club, 3S and 5S Committees in
2017. The Committee organises company events as well as staff engagement and wellbeing activities.
Staff welfare activities carried out in 2018 included distributing birthday gifts to our employees, as well
as Staff Appreciation Days. Staff bonding activities included movie nights and Pixel Games, a monthly
departmental event that promotes staff interaction and teambuilding. Engagement platforms in Teckwah
included staff feedback sessions (i.e. Teckwah Connect), annual staff performance appraisals, as well as,
staff on-boarding activities. An on-boarding initiative, “Teckwah & I”, is organised a few times a year for
new staff. The initiative comprises an orientation programme, followed by a company tour and welcome
lunch by Top and Senior Management. Company events
are organised based on major holidays, such as Lunar
New Year and Christmas, and for special occasions,
such as our 50th Anniversary. Various Corporate Social
Responsibility (“CSR”) events (see CSR section) were
also initiated in 2018.
Employee Development and Training
Teckwah’s training programmes, provide opportunities
for staff to upgrade and enhance their professional
effectiveness, thereby enhancing their career prospects
within the organisation.
Our annual Training Needs Analysis (“TNA”) was conducted to identify the skill gaps and training
requirements for our employees. After 2017’s analysis, the Total Learning Plan 2017 was established, which
injected new and wide-ranging training courses over and above the existing core training programmes.
The courses aimed to equip our staff with skills relevant to their jobs as well as those which will help
them progress in their careers. In 2018, we continued
to implement some of 2017’s courses: Organisational
Excellence which tackled the Personal Data Protection
Act; “Teckwah & I” orientation programme; and a
Performance Management Briefing. Management
systems training included ISO Training, Security
Awareness Training, Risk Assessment Training, as
well as First Aid and Fire Drill Training and FSC™
CoC Training. Other types of training programmes
and courses included Digital Transformation and
Innovation™ (“DTI™”) Programme for selected
employees innovation course and refresher courses on machine operation. The DTI™ Programme was
introduced in 2018 to gear our operations, people and processes towards Industry 4.0.
The Organisational Excellence, Management Systems and Innovation courses were mandatory for all
staff. We also sponsored external training for more than 30 employees. Some of these included: Good
Manufacturing Practices Awareness, Cloudsec Singapore 2018 - Freedom to Connect, Business Etiquette
and Professional Image, NICS – Cyber Security for ICT Professionals, Financial Reporting Standards:
Annual Update 2018, etc.
27
From the workplace safety perspective, a comprehensive range of workshops are made available to staff
at Teckwah. These programmes are taught by safety
professionals, which certify frontline managers and
supervisors who, in turn, instruct employees on the
specifics of each course. Training is customised to meet
market-specific standards. The Management regularly
commends employees with exceptional safety records
and encourages staff to strive for high standards in
safety.
(b) Product and Service Quality and Safety
In 2018, we upgraded our Packaging Printing equipment in tandem with the industry’s push towards
digitalisation. For our Logistics business, we continued with the ongoing software upgrades and greater
automation which will ensure we continue to create value and maximise efficiencies of for our customers’
supply chain. This year we are continuing to scale up our “Global Access, Local Supply” strategy to further
increase our international presence and will invest in new hardware and software to ensure best-in-class
products, services and solutions for our customers.
To ensure quality for our customers, we provide for regular on-the job trainings on product and service
quality to all employees.
In 2018, we performed a customer satisfaction survey to evaluate the performance of our products and
services. The survey was conducted by our Business Development team and the results were shared on a
quarterly basis, during the MBO meetings.
We adhere to international standards to ensure the quality and safety of our products. Through
QuESHMS, we seek to effectively identify, assess and treat all quality and safety related risks associated
with our business activities, products and services in a responsible manner.
Teckwah sets defined standards for risk provisions that are binding for its packaging printing and logistics
operations. These standards form part of the group-wide “Teckwah Corporate Management System”
and determine, for example, processes and guidelines in the areas of purchasing, quality, environment,
health and safety. Together with the statutory regulations, the standards are also documented in the
management systems within the Group.
Teckwah is certified to ISO 14001:2015 Environmental Management and ISO 9001:2015 Quality
Management Systems, and also have the OHSAS 18001 Occupational Health and Safety
Assessment Certification.
Audits and inspections remain important as they provide the management with regular, independent
assessments of compliance with regulatory and official requirements as well as with Teckwah’s internal
risk management guidelines and principles. They also ensure the effectiveness of processes and related
controls. Quality, environment, safety and risk factors, technology, legal matters, IT security, suppliers,
and products are all subject to audit. Besides the ISO internal audit which is performed annually, safety
inspections by a WSH officer and ESH members are performed every two weeks. The product end quality
inspection is performed on a daily basis by our quality assurance and quality control inspectors and
operators. Process audit, on the other hand, is conducted by customers periodically.
28
Our key suppliers are identified based on the value of monetary transactions. For them, we perform
checks on quality, quantity and on-time delivery. For our overseas suppliers, we have a self-evaluation
checklist in place. Teckwah also regularly audits production and logistics of local companies. This includes
recording any risks that may result in production downtime, personal injury, property damage, or liability
claims. The probability and the significance of these risks are assessed, and measures to minimise the
potential risk and enhance safety are subsequently identified and implemented.
Teckwah has succeeded in reducing the number of accidents significantly and is constantly working on
further improvements. One of the company’s main focus is accident prevention, for which we operate a
global, web-based emergency notification and crisis management service solution.
For products and services, Teckwah implements a structured Product Development Process that
factors in potential risks. The Group monitors ecological and safety aspects during the development,
production, and product handling stages. For this purpose, it has introduced the specific checking of new
developments against a sustainability profile. Teckwah aims to focus on market opportunities and risks,
product sustainability performance, and the protection of intellectual property.
Teckwah managed to refine its global protocol and procedures to minimise the risks of liability and
product complaints in advisory and sales activities. With the help of additional measures, including the
regular training of employees, clearly formulated standards, detailed causal analyses, and stricter controls,
the expenditure for product-related claims is being reduced steadily. To avoid the risk of customers using
Teckwah’s products incorrectly, Teckwah provides clear instructions, application training, and support
to customers, as well as extensive documentation and quality control. There have been no incidents of
non-compliance with regulations and/or voluntary codes concerning the health and safety impacts of
products and services within the reporting period. Our target is to continue our record of zero incidence
of such non-compliance.
29
ECONOMIC PERFORMANCE:GROWTH WITH PURPOSE
Economic performance is defined as our most
material aspect because, like most companies,
our economic success ensures our long-term
viability and enables the execution of our
sustainability strategies.
Economic performance is defined as our most material
aspect because, like most companies, our economic
success ensures our long-term viability and enables the
execution of our sustainability strategies. In this section,
we will highlight the direct economic value generated and
distributed, defined benefit plan obligations and other
retirement plans and financial assistance received
from government.
Our primary role in society remains the enablement of
commerce by connecting individuals and organisations
across countries and territories. Customers utilise our broad logistics capabilities, global presence,
industry-leading technologies, and solutions expertise to build competitive advantages in their
respective markets.
Despite the weaker economic performance in 2018, compared to previous years, we are determined
to achieve growth and profitability. We continued to demonstrate the trends of increased expertise in
the integrated carrier space, logistics outsourcing, and expansion of global trade, emerging market and
e-commerce growth in retail sector. We relied on our long history of producing strong financial results,
maintaining a solid balance sheet and high credit rating, distributing dividends, cultivating brand and
customer loyalty, and positioning our business to capitalise on growth trends.
As 2018 was the Year of Climate Action in Singapore, we continued to monitor the opportunities and
risks to our economic performance which arise from climate change. We still aim to reduce the emissions
intensity of global supply chains by delivering goods in a more efficient manner. This capability will grow
and becomes even more important as emerging markets develop and as the flow of goods and
services expands.
30
Our main climate change related economic risk was regulatory risk; the possibility that countries or
regions of the world will increase regulation of greenhouse gas emissions to include significant new
taxes, fees or other costs for transportation and logistics companies. It is still impossible to quantify this
risk, because different countries, regions, and states follow different paths with regard to climate change
mitigation and associated regulation. Our main strategies for managing this risk include continuous
improvement of our fuel and emissions efficiency and ensuring policymakers and the public are aware of
our contributions to more carbon-efficient commerce for millions of companies.
One of the main themes or focus of the Group’s 50th Anniversary was gratitude: towards our present
and past staff as well as customers and suppliers for support that has made Teckwah what it is today.
Our gratitude also extends to the wider community which we demonstrated through CSR contributions
to local and overseas communities. In the course of the anniversary celebrations, our staff participated in
numerous volunteer activities, presented in the CSR segment below.
Corporate Social Responsibility
The 2018 CSR activities were also inspired by our 50th
Anniversary theme: giving back to the local and overseas
communities. Our employees took time off to volunteer for
those in need. Some of the activities included home visits,
packing and distributing hampers, cheque donations and
charity fair.
Environmental initiatives
In addition, our colleagues from Taiwan also participated
in a beach clean-up event on the shoreline of Taipei,
with the aim of raising environmental awareness around
proper waste disposal. Besides these waste management
initiatives, we also initiated a move towards changing
our process for transmission of customs documents
for our subsidiary in Hong Kong, by taking part in the
Paperless Trade initiative. We contributed to reducing
environmental footprint by enabling electronic
transmission, thus reducing paper use.
Community Outreach
In 2018, the Group donated 302 food hampers and
as well as contributed financially to Club Rainbow in
Singapore, a non-profit organisation which supports
families of children suffering from chronic and potentially
life-threatening illnesses. Staff from various overseas
subsidiaries also organised and participated in CSR
activities. Groups of staff visited local senior homes in
Japan and Singapore. A book donation charity event
was organised in Shanghai, while local staff volunteered
at the charity food fair in Singapore. Staff from our
Indonesia subsidiary visited and donated supplies to two
orphanages in Indonesia as part of the relief efforts in response to the earthquake in Lombok and Pulau.
31
During the year, the Group held a business forum to facilitate discussion while gaining expert advice on
the challenges of succession and transformation in family-owned enterprises. The Group also participated
as a major sponsor in Singapore’s National Day Parade 2018.
Educational Outreach
Teckwah has invested in human capital through engaging
institutes at higher learning. As part of the learning
initiative, interns from Dunman High School, ITEs and
Polytechnics were welcomed into the Group. We have
also hosted sharing sessions with students from China
Europe International Business School and National
Taiwan Normal University about Teckwah’s success.
2018 was marked by tough economic conditions – the US-China trade standoff, uncertain future for the
European Union in light of Brexit, higher commodity prices and political tensions around the world. These
events affected the whole economy and weakened our economic performance slightly. We observed a fall
in revenues due to lower demand from customers for both Packaging Printing and Logistics. As a result,
profits decreased due to the lower revenue and the higher material and operational cost. The rationale for
the higher cost is the increased variable cost (paper price) and the stable fixed cost despite the fall
in revenue.
Teckwah’s 50th Anniversary celebration motivated the Management to increase the ratio of economic
value distributed to shareholders and increase community investment, compared to 2017. Our 2019 target
is to continue to improve our economic performance and create value for our stakeholders. Please refer to
Financial Statements in our Annual Report 2018 on page 74-159 for more details on direct economic value
generated and distributed in 2018 at group level.
GRI Content Index
GRI Standard Disclosure Page Number
General Disclosures
GRI 102: General disclosures 2016
Organisational Profile
102-1
102-2
102-3
102-4
102-5
102-6
102-7
102-8
102-9
102-10
102-11
102-12
102-13
Strategy
102-14
Ethics and Integrity
102-16
Governance
102-18
Stakeholder Engagement
102-40
102-41
102-42
102-43
102-44
Reporting Practice
102-45
102-46
102-47
102-48
102-49
102-50
102-5
102-52
102-53
102-54
102-55
102-56
Name of the organisation
Activities, brands, products, and services
Location of headquarters
Location of operations
Ownership and legal form
Markets served
Scale of the organisation
Information on employees and other workers
Supply chain
Significant changes to the organisation and its supply chain
Precautionary Principle or approach
External initiatives
Membership of associations
Statement from senior decision-maker
Values, principles, standards, and norms of behaviour
Governance structure
List of stakeholder groups
Collective bargaining agreements
Identifying and selecting stakeholders
Approach to stakeholder engagement
Key topics and concerns raised
Entities included in the consolidated financial statements
Defining report content and topic boundaries
List of material topics
Restatements of information
Changes in reporting
Reporting period
Date of most recent report
Reporting cycle
Contact point for questions regarding the report
Claims of reporting in accordance with the GRI Standards
GRI content index
External assurance
1
7-10
9
9
13
8
22
22-23
10
7-10
13-16
9
9
3-4
7
13
13-16
N.A
13-16
13-16
13-16
Please Refer to Annual Report for Financial
Data
14-16
16
22-25
N.A
11
25July2018
11
12
11
32-33
12
Material Topics
103-1 103-2
103-3308-1
103-1
103-2
103-3306-2
103-1
103-2
103-3403-2
103-1 103-2
103-3
416-2
103-1
103-2
103-3
201-1
Supply chain management
Waste Management
Explanation of the material topic and its boundary
The management approach and its components
Evaluation of the management approach
New suppliers that were screened using environmental criteria
Explanation of the material topic and its boundary
The management approach and its components
Evaluation of the management approach
Waste by type and disposal method
Explanation of the material topic and its boundary
The management approach and its components
Evaluation of the management approach
Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
Explanation of the material topic and its boundary
The management approach and its components
Evaluation of the management approach
Incidence of non-compliance concerning the health and safety impacts of products and services
Explanation of the material topic and its boundary
The management approach and its components
Evaluation of the management approach
Direct economic value generated and distributed
Occupational Health and Safety
Product Quality and Safety
Economic Performance
GRI 103: Management Approach 2016
GRI 308: Supplier Environmental Assessment 2016
GRI 103: Management Approach 2016
GRI 306: Effluents and waste 2016
GRI 103: Management Approach 2016
GRI 403: Occupational Health & Safety 2016
GRI 103: Management Approach 2016
GRI 416: Customer Health and Safety 2016
GRI 103: Management Approach 2016
GRI 201: Economic Performance 2016
12, 15-20
15-20
15-20
15-20
12, 15, 20-21
20-21
20-21
20-21
12, 15, 22-25
22-25
22-25
22-25
12, 15, 26-28
26-28
26-28
26-28
12, 15, 29-31
29-31
29-31
29-31 Please refer to Annual Report
for further Details
TECKWAH INDUSTRIAL CORPORATION LTD(Company Registration Number: 197201105E)
51 Tai Seng Avenue #05-01
Pixel Red Singapore 533941
T : 65 6872 8181
F : 65 6872 8199
W : www.teckwah.com.sg