engaging for succes - a story about employee engagement

Engaging for SuccessA story about employee engagement

Why is employee engagement hot?

What is employee engagement?

Why invest in employee engagement?

How to create employee engagement?

How to build and gain employee engagement?

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2

3

4

5

1 Why is employee engagement hot?

Engagement is a major key to future success

GLOBALISATION INDIVIDUALISATION HUMANISATION DEMOGRAPHICSCONTINUOUS

CHANGE

How can you make

your organisation

and your employees

more productive?

What really motivates

every individual

employee?

How can you create

commitment and

solidarity?

How can you

promote and retain

the talent in your

organisation?

How can you align

your employees with

your organisation’s

vision and objectives?

2 What is employee engagement?

Engagement, more than satisfaction

motivate employees intrinsically to strengthen the competitiveness of the organisation

(Re)vitalising HR

Employee Value

Org

anis

atio

nal V

alue

Dissatisfied

Satisfied

Engaged

Transforming HR

satisfy employees to bind them to the organisation

Step

1

Step

2

5 features of an engaged employee

Be loyal and respect the organisation! Do your employees behave loyally?

Go the extra mile!Is your employees’ performance excellent?

Recommend and defend the organisation with pride!Do your employees behave like ambassadors?

Love the job, have fun!Do your employees show passion?

Take on your work with passion! Are your employees bursting with energy?

61%

17%22%

dissatisfied satisfied engaged

Average distribution dissatisfied – satisfied – engaged

Source: SD Worx – Engagement Study ©

3 Why invest in employee engagement?

Stronger customer relations

Loyal builders of the future

Productivity and extra efforts

Lower costs

Optimisation and innovation

Image and reputation

1

2

3

4

5

6

Stronger customer relationsEngaged employees maintain much better relations with your customers. They consider the communications with and understanding of customers to be excellent in no less than 98% of all instances.

1

Stronger customer relations

Customer relations are rather bad Customer relations are rather good


93%

98%2%

7%

66%34%

engaged

satisfied

dissatisfied

Employee vs customer engagementBusiness units with engaged employees and customers are 3.4 x more effective financially!

1.7Quadrant III

3.4Quadrant I

1.0Quadrant IV

1.7Quadrant II

Q12 EMPLOYEE ENGAGEMENT

Q12

CU

ST

OM

ER

EN

GA

GE

ME

NT

LOW HIGH

LOW

HIGH

Partially optimised

Partially optimised Optimised

Non-optimised

Source: Gallup – Human Sigma

Service profit chain

Employeeengagement

Customerengagement

Revenue growthProfitability

Engaged employees deliver value for their customers and create engaged customers who in turn foster organisational success

Loyal builders of the futureEngaged employees have no intention to leave the company. At the same time you ensure that your investment in your human capital bears profit in the future and that your organisation's continuity is assured.

2

More loyalty, less employee turnover

Intends to stay with the organisation for a long, indeterminate period

Is looking for another employer

Is actively looking for another employer

31%

47%

14%Dissatisfied

Satisfied

Engaged

87%

17%

3%

98%

6%

2%

ProductivityEngaged employees perform better. Growth and engagement go hand in hand.

3

Higher productivity

Engaged employees are 50% more productive than colleagues who are not engaged dissatisfied satisfied engaged

10% 50% 40%


Higher productivity

+13% increase in productivity

40% 50% 10%

Source: SD Worx

Lower costsEngagement also offers advantages on the expenses side. Dissatisfied employees are absent twice as often from work as their engaged colleagues and have a substantially greater intention to leave the company. The costs of absenteeism and employee turnover are huge and therefore an even bigger reason to develop engagement.

4


2.83.3

4.3

Sick leaveDissatisfied employees are sick twice as often as engaged employees

number of sick days annually (short-term)


10% 50% 40%


40% 50% 10%

Sick leave

- 53% cost of sick leave

Yearly average cost per employee:

€ 816

Source: SD Worx

3%9%

24%


Employee turnover

Employee turnover %


- 44% turnover cost

Turnover cost / employee

75%of the yearly total reward package

10% 50% 40%


40% 50% 10%

Employee turnover

Source: SD Worx

Innovation & optimisationEmployee engagement drives innovation and optimisation. It is no surprise that in traditional organisations the number of engaged employees is 8 times less than in innovative organisations.

5

Innovation

engagedsatisfieddissatisfied

Traditional organisation

Innovative organisation 24%69%7%

47% 50% 3%


Image & reputationAnd finally, engaged employees help you build your image. They will actively promote their organisation in their own surroundings.

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Image

Organisation with bad reputation and image

Organisation with good reputation and image

22%68%10%

53% 45% 2%

engagedsatisfieddissatisfied


I talk about my organisation with pride

Ambassadorship

100%

82%

24%



4 How to create employee engagement?

Drivers

Satisfied employees Engaged employees

Satisfaction basics Engagement drivers

Do what they are asked to do

Fulfill expectations

Voluntarily make extra efforts

Are involved

Are passionate

Offer added value

Impact

Esteem

Opportunities for growth

Mission, vision & strategy

Culture

Support

Social environment

Working conditions

Comp & ben

Job security

Impact on engagement

Sco

res

item

s

Job


5 How to build and gain employee engagement?

Our approach

Intake Action plan EvaluationCurrent

stateFuture state

COMMUNICATION

COMMUNICATION

Project 1 - ...

Project 2 - ...

Project 3 - ...

Project 4 - ...

Interviews1

Strategic workshop2

“Future state”3

Dashboarding4

Intake1

Communication2

Execution3

Processing4

Analysis & reporting5

Communication6

Action plan7

Measuring the current stateOur employee engagement survey

I am enthusiastic in my work

I am motivated to deliver a strong performance

I believe I make a clear contribution to the company’s results

I like to work hard

I perform better than I am expected to

The buzz and drive in my immediate environment (colleagues, managers, etc.) stimulate me in my work

Performance Score

Age: All values (5) Age 2: All values (5)

Score

Actions you might be taking right now

dissatisfaction

satisfaction

engagement

Social relationsInternal communication…

Reward communicationFlex income planWages positioningStrategic reward policy…

Team scanTeam assessment

MBTILeadership development

(social architect)…

Stress & ergonomicsWellfare policy

Work-life (homeworking, ...)…

Action items

dissatisfaction

satisfaction

engagement

Culture analysisValues workshopLeadership brandChange managementEmployer branding…

Career developmentCareer counsellingLearning & developmentDevelopment centreJob rotationTalent managementSuccession planning

Job analysisJob crafting

Performance managementAssessment centre

Talent reviewJob & organisational design

…

Strategic workshopsPerformance management

Internal communicationKPI’s

…

Action items

Leadership brandLeadership development

Team buildingFeedback & communication

Motivation of employeesCoaching

…

Need help with increasing employee engagement?

Go to http://www.sdworx.be/engagement and give us a call

http://www.sdworx.be/engagement

Good luck!

Brouwersvliet 5B 2000 Antwerpen Tel 078 15 90 27www.sdworx.com

Koen De ValckManaging Consultant

[email protected]