recruiting and engaging the employee of the future · engaging the employee . of the future....
TRANSCRIPT
Recruiting and Engaging the
Employee of the Future
Moderated by: Kylee Lacson, FLMI, ASRIAssistant Vice President and Practice Lead, LifeThe Jacobson Group
Panelists: Leah Mahoney, FMLI, PCSDirector, Life New BusinessMinnesota Life
Angela TrefethenVice President, Customer ExperienceOneAmerica
EVOLVING INDUSTRYLANDSCAPE
UNEMPLOYMENT RATES
National
Source: U.S. Bureau of Labor Statistics, December 2017
Insurance
4.1%
1.0%
The new workforce is changing—it is becoming more complex
and challenging.
Volatile Uncertain Complex Ambiguous
Source: Deloitte; U.S. Bureau of Labor Statistics; McKinsey & Company; PropertyCasualty 360
DEMOGRAPHICTRENDS
Increasing Diversity
Aging Workforce
Growing Talent Gap
Source: Center for Creative Leadership
TOP 10 SOCIAL TRENDS
Innovation
Joint ventures, partnerships and alliances
Diverse demographics
Emerging markets
Global talent shortage
Source: Center for Creative Leadership
TOP 10 SOCIAL TRENDS
Corporate social responsibility
Social/collaborative networking
Mergers and acquisitions
Geopolitics, terrorism and security
Climate change
EMERGING TECHNOLOGIES
Source: Accenture
83% of insurers see IoT
bringing about significant change
or complete transformation.
INTERNET OF THINGS
Source: Accenture; Harvard Review
63% of insurance businesses report
that they are ready to move towards more
digital practices
Digital insurers report a 65% cost reduction
and a 90% reduction in turnaround time on key processes.
“Digital natives” are impacting organizations looking to engage with customers and grow their businesses.
RISE OF DIGITAL
35% of insurers are comprehensively investing in digital technologies as part of their overall business strategies.
79% of insurance executives believe analytics will generate the greatest return in terms of engagement with wider stakeholders.
75% of insurers point to analytics as a key project for their organizations.
ANALYTICS REVOLUTION
Source: Accenture; LinkedIn
AUGMENTED WORKFORCE
Source: Deloitte; Workfront
50% of organizations have fully implemented or made significant progress in adopting cognitive
and AI technologies.
11% of businesses report being ready to manage a
workforce with people, robots and AI working together today.
PANEL DISCUSSION
Today’s business reality is being shaped by
demographic changes, societal changes and emerging disruption.
How is this impacting the insurance
industry?
Technology is evolving at a breakneck pace.
How do you see digital and tech
trends impacting the business world as a whole? Insurance in
particular?
How do you currently see technology being incorporated within insurance? How do
you predict the power of technology
will be used in the future?
As more and more organizations embrace
technology, what traits and characteristics will be needed from
insurance professionals?
How can organizations attract the talent needed to
succeed in an evolving workplace? Can technology be
used as a distinguishing factor
when competing for talent?
Do professional development
strategies need to evolve in order to
support the employee of the
future? What should organizations
consider in rethinking their
current practices?
What challenges are organizations facing
in attracting and recruiting new talent to the industry? How are these challenges
being addressed? Have you seen any innovative tactics?
How can insurance organizations
increase engagement and retention amid a
“candidate’s market?”
Questions?
Thank You!
Kylee LacsonAssistant Vice President and Practice LeadThe Jacobson [email protected](312) 884-0416jacobsononline.com