engaging the dispersed workforce: delivering virtual training with impact

EngagingtheDispersedWorkforce CamillePreston,Ph.D.,PCC

www.aimleadership.com 1

EngagingtheDispersedWorkforce:DeliveringVirtualTrainingwithImpact

byCamillePreston,PhD,PCC

©2010byAIMLeadership,LLCCopyrightholderislicensingthisundertheCreativeCommonsLicense,Attribution3.0.http://creativecommons.org/licenses/by/3.0/us



Thegameischanging.Businessisnowmoredistributed;itistimethatemployeeengagementcatchesup.Dispersedworkforcesareinfluencing:

• howwedobusiness;• howwecommunicate;• howweseekoutinformation;• howweprocessknowledge;and• howwedefinecompetition.

Virtualcollaborationisontherise.

• Thenumberofvirtualworkershasincreasedby800%withinthelast5years1.• By2011,itisestimatedthat73%oftheUSworkforcewillbemobile‐workers2.• TechCast,TheVirtualThinkTankatGeorgeWashingtonUniversityestimates:

o By2019,30%ofemployeesinallindustrialnationswilltelework2‐3daysaweek3.o Themarketforrelatedproductsandserviceswillbe$400billion/year.

Virtualcollaborationspresentsnewchallenges.Asemployeesbecomemoredistributed,asteamsandlearnersbecomemorevirtual,andasorganizationsgrowglobally‐engaging,aligningandtrainingbecomeevenmorecritical.

• 37%ofleaderssaythatitisveryorextremelychallengingleadingavirtualteam.4• Nearlyhalf(48.2%)ofthemanagersidentifiedtheirmostpressingchallengestobelearningnewstrategies

formanaginggeographicallydistributedteam5.AsurveybyKeltonResearchfoundthattrainingplaysacriticalroleinemployeemoraleandproductivity.Andyet,attendingin‐persontrainingsbecomesmorechallengingthemoredistributedworkplacesare.Thirty‐fourpercentsaythatfrequentbusinesstravelpreventsmanyfromgettinginvolvedintraining,while32%citeremoteworkingasanobstacle6.

1Gareiss,Robin.(2005)BranchofficeITstrategiesarevital.NemertesResearch.http://www.nemertes.com/2Drake,Stephenetal.InternationalDataCorporation.(2008)WorldwideMobileWorkerPopulation2007‐2011Forecast.3Techcast.org‐VirtualThinkTankatGeorgeWashingtonUniversity4Blessingwhite20065InternalsurveyofanAIMclient(oneofAmerica’stop10privatelyheldUSbusinesses).6TrainingSurvey,Sept2009KeltonResearch



Trainingplaysacriticalroleinbuildingcapacityandengagement.Asbusinessevolves,organizationsneednewstrategiesforengagingemployees,developingcapacityandensuringthatindividualsareproductive‐despiteanydistancesbetweenthem.

Impactfulemployeeonlinelearningisnowmissioncritical.AlignForward:Toensureinternalorganizationalalignment,businessesarefacingincreasingneedforopencommunicationand“just‐in‐timetraining.”

• Productsareiteratingquicker.• Marketsegmentsaresplitting.• Businessstrategiesareshifting.• Competitionisfiercerthaneverbefore.

EngageExcellence:Toattracttalent,businessesmustupdatetechnologiesandadapttochanges.Forexample,leadersmustlearntomanagefromadistancefortheirorganizationstoremaincompetitive.

• 90%oftelecommuterssaytheyarehappierwiththebalanceintheirlivesbecauseofworkingfromhome.7

CompeteinaGlobalMarketplace:Tostaycompetitive,organizationsmustadapthowtheydobusinessandhowtheyeducatetheirworkforce.

• Employeeswhotelecommutecanbeupto50%moreproductivesuggeststudiesconductedbyIBM.8

Effectivetrainingsaremorethan“informationsharing.”

knowledgeapplication integration

7HowEmployersandWorkersCanStrikeaBalance,UniversityofConnecticutandRutgersUniversity,CenterforSurveyResearchandAnalysisandJohnJ.HeldrichCenterforWorkforceDevelopment;WorkandFamily.19998InnovisionsCanada



VirtualEmployeeTrainingOffersNewOpportunities9

Onlinetrainingisagatewaytoengagingassociates,increasingalignmentandaddressingchallengesinnear‐timelearning.CommonmistakesinvirtualtrainingOvertheyears,manypeoplehaveheldthemisguidedideathatonlinetrainingsareineffective.Peoplethinkthatonlinetrainings:• Failtostartontime.• FocustoomuchtimeonOscar‐esquethank‐yousorirrelevantintroductions.• Areslowtodelivervalue.• Confuseupsellswithlearningopportunities.

9 WebConferencingTrainingTrends2010:NorthAmerica.1080Group,2010.



BenefitsofOnlineTrainingManagingInformationOverload:Asinformationissharedmorefreelyandmoreabundantly,knowledgeisnolongerpower.Theabilitytofilterandbeagileiskey.Itisestimatedthatthedigitaluniversedoublesevery18months.10Aswemovefromtheinformationagetothewisdomage,powercomesfromdistillinginformation,applyingittopressingchallengesandinnovatingnewsolutions.

Reducingturnover:Inyearspast,associateschangedjobsbecauseofpoormanagers.Morerecently,associatesareshiftingjobsforbetterlearningopportunitiesandmoreengagingworkenvironments.Onlinetrainingofferscost‐effectivestrategiesforcreatingmoreworkplacelearningopportunities,moreeconomically.Inaddition,providinglearningopportunitiestoassociatesbothimprovesservicedeliveryandsavessignificantcostsassociatedwithstaffturnover.

o Finding,on‐boardingandtrainingreplacementsisexpensive. Thecostsofreplacingaworkerincludingdirectcostsandlostproductivityareestimatedtobe150%ofaworker’ssalaryandbetween200‐250%ofamanager’s/salesperson’ssalary.11

o Themoreskilledassociatesare,thehigherthepriceoftrainingreplacements.o Themorevirtualanassociate’sposition,themorecostsavingsonlinetrainingoffers.

Onlinetrainingsoffereffective,efficientandeconomicalstrategiesforsharingwisdom.DoingMorewithLess:Asthevalueoflearningincreases,organizations,leadersandemployeesarealllookingtodomorewithless.Foreachlockeddoortherearehundredsofkeystoopenit.Efficiencyisknowingwhich

keytousetoopenthedoor.Learningoffersnewstrategiesforleveragingresources.Weallwantmeasurableresultswithaminimalinvestmentoftimeandresources.Virtualeducationofferstheopportunitytodelivernear‐timefocusedlearning.12EngagingatthePaceofBusiness:Justasthebusinessgameischanging,howtrainingsaredeliveredischanging.Longgonearethedaysofsendingemployeestomonth‐longtrainingcourse.Formanycompaniesevenoffsitetrainingsarebecomingtoocostly.Travel,accommodations,nottomentionlostproductivity,canbeprohibitive.Compoundingthesechallengesistheescalatingneedfortraining.

10http://economictimes.indiatimes.com/Infotech/Digital‐info‐set‐to‐grow‐five‐times‐by‐2012/articleshow/4555388.cms11 Bliss&Associates(thisisfromMarsVirtualEffectivenessdocument,needtoconfirmsource)12Inpersontrainingoffersgreateropportunitiesforreal‐timelearning(trainersobserveparticipantsinactionandprovidingsame‐timefeedback).Near‐timefeedback‐istheabilitytocustomizetrainingstoquicklyrespondtoeverychangingmarketplaceshifts.



LowCostTraining≠LowQualityTrainingWithmorechoices,moredistractionsandmoreincominginformation,facilitatorsmustadapttheirapproachtovirtuallearning.Tobeeffective,virtualtrainersmustbecompellingin:

• whattheyteach;• howtheydeliverinformation;• whylearningiscritical;and• mostimportantly,whotheyareintheengagement.

Virtuallearningnecessitatestrainers“arrive”preparedtodeliverwithexcellence.Instructionmustbemoreprecise,timely,andrelevant.Theymustfocuslearning:Thisentailstargetingtherightindividuals,designingimpactfulcontent,anddeliveringwithclarity.Onlinetrainingnecessitatesgreaterattentiontoestablishingtherightspeed,withtherightvalueandwithclearrelevance.Andthisnecessitatesthefacilitatorbegameready.Wewillfurtherexplainthefourreasonswhynewbusinesschallengesareleadingtonewtrainingchallenges. Speed Focus Filter Value

WhatDifferentiatesan“A‐GameFacilitator?”

Severalmonthsback,Iloggedintoavirtualtraining7minuteslate.Instantly,Iknewthistrainerwasdifferent.Ihadcometoassumetrainingsrarelystartedontime.Quickly,Irealizedmyfauxpas.

Thefacilitatorwaspersonableandprecise.Thetrainingwasexecutedwithexceptionalfocus.Hedeliveredhigh‐valueinformationthatwasappropriatelytargetedfortheaudienceinrelevance,paceanddetail.Hethoroughlyaddressedthekeycurriculumideaswithoutbelaboringpoints.Heofferedtailoredexamplesthathighlightedthelearningpoints.

Ifoundmyselftooengagedtobedistracted.Myemailinboxwasoverflowing,mystomachgrowlingandmyfiancétextingme,andIwasstillcaptivated.Highvalue,highimpact,highrelevance.Myinnernerdwasexperiencingnirvana.

Andthencametheicingonthisintellectualcake.Thetrainingendedprecisely30minutesafterbeginning.Nohooks,nosalespitch,nocreditcardsrequired.Pickyoursportsanalogy‐itwasatripleplay;a3pointer‐allair,norim;aholeinone;aperfect10.

And,therewasmore.Thepresenterconcludedwithagenuineno‐strings‐attachedoffer.Inthefinal1.5minutes,thepresenterofferedlistenersafreeassessment.Again,nohooks,nosalespitch,nocreditcardrequired.Purevalue.



NewBusinessChallenges NewTrainingChallenges

Speed:Everywhereweturn,throughoutorganizations,wehearindividuals,teamsandleaderslamentingthespeedofbusiness:toomuch,toofast,toomanydemands,toomanyexpectations.Multi‐taskinghasbecomeourmodusoperandi‐thedefaultstrategytostaycompetitive,tomanagethedemandsandtoavoidbeingoverwhelmed.Withoverloaded“todolists,”onlinetrainingsmustcommunicatevalue‐proactively.Participantsneedtoknowtrainingbenefitsbeforecommittingtoattendingthesession.Focus:Amidthefastpaceofbusiness,ourattentionisconstantlybeingdiverted.Weareconnected24/7.Outoftheofficenolongermeansawayfromwork.Email,cellphoneandtextmessagingfollowuseverywhere.Accomplishinganythingnecessitatesthatweexerciseanewabilitytofocus.Onlinetrainingmusttargetspecificrelevantissuessothatparticipantsdeletedistractions,turnoffchatsessionsandgivetheirfullattentiontolearningathand.Filter: Weareconstantlybombardedwithnewinformation;developingnewstrategiesfordeletingare

essential.Withalmostunlimitedaccesstoinformation,wefacenewchallengesofsortingthroughthevolumes,differentiatingthevalueandintegratinginsightsintoourover‐fulllives.Withlowcostsofentry,anyonecanpostonthewebandoffer“expert”training.Effectiveonlinetrainingswilldistillcriticalinsights,offerappropriatereferencesandsaveparticipantstheheadacheofsortingthroughreferences.Value:Amidthespeed,pace,andoverloadofbusiness,truevaluecomeswiththecapacitytoofferhighvalueandhighimpactlearningwithlowcostsoftimeandresources.Throughonlinetraining,organizationscanoffermoretouches,morefrequently,andwithmoreresponsivenesstochangingmarketdemands.



TennisvsRacquetball OldvsNewBusiness ClassroomvsVirtualTrainingTennisvsRacquetballWithalongregalhistory,tennisisanexquisitecombinationofelegance,foresightandathleticism.Skillandprecisioncantameyouthandfitness.Youthfulathleticismdoesnotnecessarilytrumpskill.Tobesuccessfulintennis(andold‐schoolbusiness),youneedgamesmarts,skillfulstrokesandfocusedattention.Youropponentiskeptatadistance,acrossthenet.Ifyoustayonyourtoes,lookstraightaheadandkeepyourheadinthegame,youcanbeatyouropponents..Businessusedtobeliketennis.Racquetballoffersanintensitythatparallelsbusinesstoday.Enclosedwithinasmallspace,speed,agility,andresponsetimecanmakeorbreakagame.Tobevictorious,onemustbealwayson,alwaysmoving,alwaysstrategizing,andalwaysthinkingonestepahead.Dancingwithintheconfinedspace,youareconstantlyassessingandrepositioningyourselfinrelationtoyouropponent.Wheretopositiontheshotforthegreatestimpact?Wheretophysicallypositionyourselfwithinthecourttooptimizeresponse?Wheretodirectthenextoffenseattack?Whichofthe4wallsshouldtheattackcomefrom?Ascompetitionincreases,asthespeedofbusinessincreases,asdistributedworkforcesincrease,businessisbecomingmorelikeracquetball.



OldvsNewBusinessBusinesswastennis.Businessisnowracquetball.Speed,agility,andresponsetimeareessential.Thegameisfaster,moreconfined,morephysicallydemanding.Gamechanging“balls”cancomefromanydirection.Thementalandphysicaldemandstostaycompetitiveareexponential.Competitioncancomefromanydirection.Strategiesareconstantlyadaptingbasedonchangingcontext.Complexityabounds:Racquetballhasmorerules.Theballcanbehitoffmoresurfaces.Thecompetitiveadvantage,orbounce,canbelostmorequickly.Thecostsofstandingstillorbeing“hit”canhavegreaterimpact.(Askanyonewho’sbeenhitbybotharacquetballandtennisball).Tryingtoplayracquetballwithatennisballcanfeellikeawildgoosechase.Toomuch,toofast.Tocompeteatracquetball,youneedtobefocused,adaptingandadjustingquickly.Applyingracquetballskillstobusiness,youmustdevelopspeed,agilityandfocus.Thosepeoplewhoarestillplayingtenniswiththeirbusinessorwhoarepresentingtheirvirtualpresentationswithafuzzyballwillnotachievethedirectionoraccuracythattheirracquetball‐playing counterparts exhibit.Jumpintothegamenow.



ClassroomvsVirtualTrainingWhatweusedtodoonthetenniscourtsissimilartohowwetrainedintheclassroom.Attentionwasfocusedinonedirection.Trainershadcaptiveaudiences,greatervisualcues,longerperiodsofresponsetimeandthus,greaterabilitytoadaptandrespondtoparticipants.Directcontactandin‐persontrainingsareveryhumanizing,offeringmoreopportunitiestorecoverfromchallenges.Dissatisfiedparticipantsmustdisrupttheirpeersiftheydecidetooptoutofthelearningenvironment,forexample,byleavingorbycheckingemail.Social/peerpressurekeepsthemintheroomandoffersthefacilitatortheoptionofre‐engagingthem.Virtualtrainingislikeracquetball.Participantshavenumerousdistractions,comingfromallangles,themajorityofwhichthefacilitatorcannotsee(orimagine/anticipate).Themajorityofparticipantsaredistractedandinperpetualmotion‐checkingemail,eatinglunch,

cleaningtheirdeskorthinkingthroughtheirafterworkplans.Thereislesssocialpeerpressuretostayengaged.Onceaparticipant“checksout”itisnearlyimpossibletore‐engagethem.Facilitatorswiththerightpreparation,withtheproperagility,withtheessentialfocus,andthepreciseintensitycandeliveroutstandinglearninginlesstimeandwithgreaterimpactonline.Justlikeagameofracquetballdemandsgreaterintensity,moreprecisionandgreateragility,virtualtrainingscanoffersignificantlymorebangforthebuck‐ifthefacilitatoris“inshape.”

Highvalue,highimpact,highrelevance,andlowercostthananticipated.

Deliveringinstructioneffectivelyfromadistancenecessitatesfacilitatorsbe“inbettertrainingshape,”perfectingboththeirinnergameofhowtodeliverandtheirouterorexternalgameofwhattodeliver,longbeforegameday.Virtualtrainingsmustofferhighervaluecontentthatconsistentlyengagesparticipants.Withgreatercompetitionforparticipants’attention,moreprecisionisneededinwhat,why,howandwhodelivers.



TheNeedforMoreEngagingTrainingThe“traininggame”ischanging.Gonearethedaysofdryintellectualtheory.Gonearethedaysofdegreesequatingtoexpertise.Educationhasmorphedinto“Edutainment.”Contentmustbemorecompelling,focused,impactfulandrelevant.Ideasmustbepackagedassoundbites.

Learningmustbeengaging,shouldleveragediverselearningmodalities,andideallyoffermultimedia‐allwhilesimultaneouslyofferingevenmorevalue,morequickly.Withnumerousdemands,infinitedistractionsandshorteningattentionspans,deliveringeffectivemessagesnecessitatesgreaterprecision.

“Pop‐culturalattentionspan”seeks“globallydifferentiatingbusinesswisdom.”

Although“anyonecanteach,”deliveringimpactful,highvaluelearningpreciselyisanartform.Successfulvirtualtrainingdemandsanewgamestrategyandnecessitateshigherstandards.

What:Withmoreinformationavailable,contentmustbebothmorefocusedandimpactful.Why:Withmoredemandsforattention,relevanceandapplicabilitymustbecommunicatedclearly.How:Withmoredistraction,deliverymustbepreciseandengaging.Who:Withmoreaccountability,authenticity,credibilityandtrustworthinessaremoreessential.

In the past, knowledge was power.

Today, knowledge is free. Value drives power.



SecretstoDeliveringEffectiveVirtualTrainingsWhatYouDeliverMatters:Knowyourmaterial:Participantsvotebygivingtheirattentiontowhatmattersmosttothem.Increasedconnectivitymeansdecreasedresponsetime.Similartotheracquetballgame,ifyouhavetothinkabouthowtohittheball,youattentionisdivertedfromthecompetition.

Onlinefacilitatorsmustknowtheircontentcold;theirfocusmustbeonengagingandconnectingwithparticipants.

Time is money:Addvaluequicklyandconstantly.Thisstartsbeforeyoubegin.

Agility is essential:Knowyourmaterialsodeeplythatyoucanteachthesameconcept4differentwaysto4differenttypesoflearners.

Expect curve balls:Onlinetrainingallowsyoutoreachmoreindividualsfrommorediversesettings,whowillhavemorediverseneedsandmorediversequestions.

Differentiate yourself:Electroniccommunicationhasnearlyerasedthecostofenteringthetrainingworld.Moretrainingisofferedbyindividualswithlimitedexpertise.Over‐deliver,before,duringandaftertheprogram.

KnowyourmarketandF.A.D.:Exceptionaltrainersleverageresearchtoknowtheirmarketwithprecision.Segmentandknowyourmarketsothatyoubecomeatrusted,

go‐toadvisor.Withmoredemands,moreinformation,morecommunication,asaculturewearemorestimulated,moredistracted,moreoverextendedthaneverbefore.

Filter to Focus: Knowwhatmatterstothemanddelivercontentthatisontarget,ontopic,ontime.

Attention is the new scarce resource:Respectyourparticipantsandtreattheirattentioncarefully.Withmoretodosthanthereistimeintheday,cherishyourparticipants’attentionbydelivering.

Differentiate yourself: Withmorecompetitionandmoredistraction,deliverhighvalue,quickly.Separatenicetoknowfromneedtoknow.

Withvirtualtrainings,wehavebroughtteamstogether,conqueredconflicts(someover20yearsold)andimplementednewsystemsglobally.Withvisualaidsandclearinformation,theteamachievedtheirgoalswithinafewmonths.



Again,WhatYouDeliverMatters:Knowyouraudience(S.H.O.W.them):Toomanypeoplefeeltalkedatratherthanengagedinadialogue.

• Lessthan1/3ofemployeesarefullyengagedatwork.• DisengagedemployeescostUScompaniesupto$350billionannually.13

Knowwhatattendingthistrainingiscostingtheminopportunitycosts.Knowwhatpainsthem.Knowwhatkeepsthemawakeatnight.Identifyanddeliveroptions.

Solve problems in advance: Addmassivevaluebyanticipatingandsolvingtheirproblems,beforetheybecomeareality.Toooften“onlinetraining”spends20minutesrubbingsaltintheirwounds,lookingfortheup‐sell.Delivervalueandyouwillbeindemand.

Honor their requests: Listentowhattheywantandneed.

Observe (stand in their shoes):Understand,articulateandspeaktotheirneedsbetterthantheycan.Putintowordswhattheyarefeelingandthenquicklyofferthemsolutions.

Wow them: Understandwhatexcites,frustratesinspiresandcaptivatesthem…anddeliverit.ThisnecessitatesmorepreparationthantalkingabouttheRedSoxwheninBoston

HowYouShowUpMatters:Knowyourdelivery:Asinformationexpands,trustedadvisorsbecomeincreasinglyvaluable.Weturntopeoplewerespect,valueandtrust.

Must be in rapport to influence: Thisbeginsbyconnectingpersonallywithyouraudience.Bringyourselftotheengagementfirst,thenbringinyourwisdomandexpertise.

Care to connect: Understandwhoyouarespeakingwith,whattheirgiftsareandwhatmatterstothem.

o Only66%ofemployeesfeelthattheirmanagerencouragesthemtousetheirtalentsasmuchaspossible.

Diversify:Varietyisthespiceoflifeandthekeytolearning.Engageparticipantsinlearningthroughdifferentmodalities;thinkinginnewways;andengagingdifferentpartsoftheirbrain.

Pace and Pause: Delivercontentatspeedsthatengageparticipantsfullyandstretchthemslightly.Again,varietyisthespiceoflife.

13 Blessingwhite. (2008) The State of Employee Engagement 2008 North American Overview.



WhoYouAreImpactsWhomYourInfluence:Knowyourself:

Establish credibility: Givevaluebeforeparticipantsevenengageinthetraining.Theywillcomecurious,knowingyouarecompetentandtheirtimewillbewellspent.

Who you are matters.Effectivetrainersaregenuine,transparentandauthentic.Theyengendertrust.Withfewervisualcues,participantswanttoknowwhoyouareandwhatmakesyouqualifiedto“take”theirprecioustime.

Connect to communicate: Bringyourselftothetable.Begenuine,vulnerableandcurious.

Constantly deepen trust: Acriticalandincreasinglyscarcecommodity,trustisbuiltthroughoutbygivingit.• 53%ofemployeesdonottrustuppermanagement.14

Engage authentically: Themoreremovedyouarefromtheparticipant,themoregenuineyoumustbe.

Live out‐loud who you are: Themorealignedyouractions,yourcontentandyourbeliefsare,themorecompellingyouwillbe.

Be genuine: Firstwithyourself,thenwithyourstrengthsandultimatelywithyourparticipants.Theywillfeelit,youwillknowit.

WhyShouldTheyCare:Asthespeedofbusinessincreases,thereislesstimeforcontemplation.Trainingsthatdeliverlearningwithideasforintegrationandapplicationwillhavegreaterimpactonyourorganization.Knowyourrelevance:

Communicate the must: Participantswanttoknowwhytheyshouldattendbeforetheyevensignupforthetraining.Knowwhotheyare,whattheirmarketchallengesentailandcreatesolutions.

Insightwithoutapplicationistheboobyprizeoflife.‐Frank Ball

14 Blessingwhite. (2008) The State of Employee Engagement 2008 North American Overview.



MastertheInnerGameofVirtualTrainingToomanytrainersaretryingtodoitall,beitall,withoutdoingthework.Tomaximizeyourcapacitytoinfluenceparticipants,considerthefollowingkeyquestions.

Know your sweet spot:Whatareyourpersonalstrengthsandweaknesses?Howdoyouengagebest?Howdoyoucommunicatemosteffectively?Howdoyoubuildrapport?

Hone your abilities to connect:Whatwillyoushareofyourself?Howdoyoubuildgenuineconnectionsmosteffectively?

Invest in empathy:Howcanyouknowyouraudienceevenbetter?Howwellcanyouspeaktotheirpains?Howquicklycanyouidentifytheiropportunities?

Master your content:Doyouknowyourmaterialbackwardsandforwards?Whatwillofferevenmorevalue?

Engage authentically:Howcanyoubemoregenuine?Howcanyoubuildgreatertransparency?

Peopledon’tcarehowmuchyouknow,Untiltheyknowhowmuchyoucare.

‐JohnMaxwell

Whoyouarematters:Asbusinesshappensfasterandisevermorepervasive,itisevenmoreessentialtocreatequiet,reflectivetime.Timetosharpenyoursaw,torechargeyourbatteryandtoreconnecttowhatmattersmost.Inthetrainingroom,yousetthestandard.Howyoucareforyourhealth,knowyourself,andvaluescarceresourcesbecomesthenorm.Themoreeasilywecommunicatethese,themoreeffectivelywesetourselvesuptobesuccessfulandforourtrainingstobeeffective.



TheSuccessfullyEngagedWorkforceWithbusinesstodayfunctioningatafaster,moremobilepace,weareintensifyingourvirtualcommunication.Asindividuals,teamsandorganizationsaremoredistributed,itbecomesevenmoreessentialtoengageemployees.Effectiveemployeetrainingresultsingreaterknowledge,valueandultimatelypower.Deliveringvirtualtrainingisbotharealityandanecessityasworkforcesbecomemoredistributed.Justaswewouldn’tplayagameofracquetballwithatennisball,weshouldnotexpecttodelivertrainingsonlinewithoutadaptingourequipment,ourstrategyandourskills.Engageyourspeed,focus,andfiltertoensurethatyouhaveeffectivevirtualtrainings.Todelivercompellingandimpactfulonlinetrainings,rememberthesekeysteps:

Knowyourobjectives Knowyouraudience Knowyourmaterial Knowyourtechnology Knowyourdelivery Knowyourrelevance

Onlinetrainingsthatresonateandconnectemployeesnomatterthedistancewillresultinsustainableandengagedworkforces.Witheffectivevirtualtrainings,dispersedworkforces,teamsandorganizationswillbeabletostrengthenpersonalandprofessionalrelationshipsbymorefrequentinteractions,developsustainablebusinesspracticesthroughstandardizedemployeetrainings,andultimatelyachieveandaligntheirbusinessobjectives.



About AIM Leadership, LLC

Pleasevisithttp://www.aimleadership.com/aim‐resources/ebooksanddownloadotherebooks.(freecode:AIMtolead)

CamilleL.PrestonisFounderandPrincipalofAIMLeadership,thecoachingandtrainingcompanyfocusedonimprovingindividual,teamandorganizationaleffectivenessbydevelopingleadershipcapabilitiesfromtheinsideout.Throughwriting,speaking,trainingandeffectivecoaching,AIMprovidesinnovative,realworld,andstrategicsolutions.

Dr.Prestonhascommunicatedtoleadersandexecutivesaroundtheworld,coachedindividuals,developedcurricula,deliveredtrainingsandfacilitatedstrategicretreatsessionsfororganizationsandteamswithinthecorporate,private,governmentandnon‐profitsectors.Sheutilizesherknowledgeofhumandevelopmentandpsychologytocontinuallycreatedynamiclearningenvironmentsthatensurealastingimpact.

Anavidlearner,Dr.PrestonhasadoctorateinpsychologyfromtheUniversityofVirginia,anexecutivecoachingcertificatefromGeorgetownUniversity,advancedleadershiptrainingfromCenterforCreativeLeadership,NLPandNeurostrategiescertificationfromSRI,andiscertifiedtoadministernumerousassessments.

Questions,comments,[email protected].

engaging the dispersed workforce: delivering virtual training with impact

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