ENERGYSERVICES

REGENERATION

Balancing performance with responsibility

ENGIE UK

UK turnover

in regeneration services

energy supply customers (homes and businesses)

Employees

partnerships with councils

m2 of space managed

in district and industrial energy

low carbon generation

£3.3bn

No.1

>65,000

17,000

>170

25m

No.1

2.2GW

Creating better living and working environments

3

ENGIE improves lives through better living and working environments. We help our customers balance performance with responsibility, enabling progress in a harmonious way.

Our customers are facing new challenges as the markets where they operate are experiencing major change and disruption. We are rapidly moving towards a lower carbon, decentralised economy and a more efficient, increasingly digital world.

The future will see flexible, sustainable energy delivered alongside cost effective services, as part of a broader integrated solution. Much of this is being driven by technology and analytics and creates opportunity on a massive scale.

This is where ENGIE can play a key role. We combine our capabilities for the benefit of individuals, businesses and communities throughout the UK & Ireland.

Our customers benefit from our energy efficient and smart building solutions, the provision of effective and innovative services, the transformation of neighbourhoods through regeneration projects, and the supply of reliable, flexible and renewable energy.

ENGIE’s unique combination of skills and expertise enables us to deliver customer-led solutions and help them to achieve their goals.

Wilfrid Petrie, Chief Executive

ENGIE goes beyond traditional energy supply and facilities management and our breadth of capabilities enables us to partner with customers more effectively. Our dedicated operations in three key areas provide a wide choice of stand-alone or integrated deliveries tailored to suit our customers’ requirements.

Energy

Regeneration

Services

4

For BusinessesENGIE is a leading provider of energy and services to thousands of UK businesses. Its extensive capabilities are designed to serve both public and private organisations, from SMEs to large blue chip companies and from industrial environments to corporate locations, along with some of the country’s most iconic buildings. ENGIE works in partnership with its business customers, helping them to optimise the efficiency of their buildings and operational processes. By integrating energy supply, efficiency, facilities management and business support services, it can provide customers with guaranteed savings, combined with improved efficiency and sustainability.

For HomesENGIE offers customers the opportunity to buy energy plans (electricity & gas) backed by a commitment to clear communication and excellent customer service. The home energy business has been designed to provide an excellent experience to customers at every stage of the customer journey. ENGIE is the first UK supplier to commit to rolling customers onto the cheapest available tariff. ENGIE also makes connected and smart technologies available to consumers and wider communities. To support the rise in electric vehicle (EV) ownership, ENGIE provides home charging infrastructure and a green EV Home tariff. All of ENGIE’s plans offer 100% renewable electricity at no extra cost.

• Renewable electricity

• Connected Home

• Community Energy Partnerships

• Electric Vehicle Charge Points

• Facilities Management

• Energy Supply

• Energy Services

• Power Purchase

Our UK Business Activities

5

For UK Energy InfrastructureENGIE is a key low carbon power producer in the UK with interests in over 2 GW of generation, including First Hydro, the UK’s foremost pumped storage facility, and a well-established renewables development business covering onshore/offshore wind and solar. ENGIE has a pipeline of renewable projects in development, including a 23.3% stake in the 1 GW Moray East offshore wind farm in Scotland. It operates embedded generation assets, with the ability to export to the grid, on multiple customer sites. Trading Services are provided to both internal and external clients, providing the market interface for ENGIE’s generation portfolio in the UK, managing clients’ commodity price exposures, and providing the Electricity System Operator with Balancing Services to facilitate system security and quality of supply.

For PlacesENGIE is committed to improving and regenerating the environment we live in. It works as a strategic partner to provide bespoke, outcome-based solutions that address each town, city or region’s most pressing needs. From local authorities, housing associations, healthcare and education institutions to transport, ENGIE help customers to develop sustainably for the future. ENGIE enables communities across the UK to realise their full potential through place making and place shaping. Not only does it create these communities, but it also has the expertise to maintain and support them - ensuring that sustainable initiatives deliver a lifelong impact. ENGIE also operate multiple low carbon district energy schemes across the UK and are the market leader in this field by the amount of power generated.

• Power Generation

• Renewables Development

• Embedded Generation

• Trading Services

• FM & Property Services

• Business Services

• Regeneration & Community development

• District Energy

Combining energy & services for a more sustainable future

7

ENERGY is becoming a SERVICE The boundaries between traditional delivery of energy and services

are becoming less defined. Progressively the needs of customers are

converging and they are looking for a single integrated solution. ENGIE is

uniquely positioned to deliver strategic and transformational outcomes

for public and private sector customers, providing both cost and energy

efficiency, unlocking greater value for a customer.

Buildings & Places with EMBEDDED ENERGYThe fabric of cities is changing through the evolution of buildings, the

adoption of smart technology bringing greater energy efficiency and the

inclusion of embedded PV and storage capabilities. Energy will increasingly

be produced locally and stored within batteries. Green mobility solutions will

require energy to be incorporated within homes and places. ENGIE enables

communities across the UK to achieve energy, services and regeneration

solutions to successfully and sustainably improve and maintain local areas.

Empowering customers with DATA DRIVEN solutionsThe requirement for greater efficiency and cost reduction sees technology

and digitalisation playing a greater role in the implementation of intelligent

and connected solutions for customers. The internet of things, big data and

mobile technology are changing the way information is used and providing

actionable insights centred on customer behaviour. Intelligent workplaces,

differentiated energy solutions, smarter FM and the implementation of

smart grids all support the digital optimisation of cities buildings and homes

to enable ENGIE customers to maximise the potential of their operations.

INVESTMENT in LOW CARBON infrastructureEnsuring a secure and sustainable energy future is a key challenge facing

the UK. ENGIE is committed to increasing investment in a portfolio of

both flexible and responsive low carbon assets, including storage, and the

development of wind and solar. Aside from strategic, grid-balancing power

plants providing security of supply, the business is adapting its energy and

portfolio management skills to work closely with an increasing number of

customers to provide the additional resilience of large-scale decentralised

generation solutions.

8

Yorkshire Water

An energy supply and services partnership delivering flexible, competitive energy supply whilst also supporting Yorkshire Water’s sustainable energy strategy. The agreement includes a major innovation in the market with ENGIE guaranteeing the identification of significant financial savings over the next five years.

What is a

Local Account

How

we deliver

servicesH

ow your m

oney w

as spent

How

are we w

orking together to im

prove your H

ealth & W

ellbeing

How

to get support now

and in the futureA

ppendices

Page 6 | © Designed by focus Solutions

home | << previous | next >>

Our ExpertiseThroughout the UK, ENGIE is delivering customer solutions combining its unique set of capabilities

Queen Elizabeth Olympic Park

Integrating the delivery of energy and facilities services within the Park with additional supply of low carbon energy to surrounding communities. ENGIE is also creating a connected ‘smart park’ using digital dashboard technology.

North East Lincolnshire Council

A ground-breaking regeneration partnership covering a broad range of outsourced services and the implementation of low carbon and renewable energy solutions. Over its duration this contract will create 4,200 new jobs, increase inward investment by £570 million and generate savings of £30 million.

9

CNH

Combining Energy & Services across CNH’s UK portfolio. Strategies put in place by our energy efficiency team, including new efficient gas fired plant, have accounted for a 20% reduction in energy consumption.

First Hydro - Dinorwig

One of Europe’s largest pumped storage facilities and the fastest power generation asset in the UK, able to deliver 1.7GW in just 16 seconds. It is a key generation facility for power flexibility and security of supply to the National Grid.

Ford Motor Company

Supply of gas and implementation of energy efficiency solutions to reduce consumption at two UK manufacturing plants and several smaller locations. Energy is purchased through flexible contracts underpinned by key market data supplied by ENGIE. The flexibility enables Ford to secure any volume of gas or electricity for any period into the future.

Sustainable Communities for Leeds

ENGIE, working in association with the Sustainable Communities for Leeds (SCfL) consortium, is undertaking a 20-year £198 million development contract to refurbish 1,245 properties. Energy efficiency measures fitted at the properties save residents an average of £321 per annum on energy bills. ENGIE is also responsible for facilities management and lifecycle works to all properties as well as the communal and environmental areas.

10

Blantrye Muir Wind Farm

A six turbine wind farm in South Lanarkshire that has pioneered the benefits of collaboration between ENGIE’s renewable generation capabilities, a public sector body and a major business park owner. Energy generated by the wind farm is contractually supplied to business park occupants via a bespoke ENGIE PPA which guarantees the renewable origin of the supply and enhances the EPC rating of their business premises.

Home Energy

An innovative approach to home energy founded on three pillars: Customer, Connected, and Community. ENGIE is the first UK supplier to commit to rolling customers onto the cheapest available tariff when their fixed term plan ends and all plans deliver 100% renewable electricity at no extra cost.

Mid-Yorkshire NHS Trust

ENGIE has a long-standing relationship with Mid-Yorkshire NHS Trust as part of a 35 year PFI contract covering two new hospitals. Our partnership approach to Facilities Management services has resulted in ground-breaking initiatives such as the creation of a new Dementia friendly ward. The partnership was recognised when the contract received ‘Overall Winner’ at the 2015 Premises & Facilities Management awards expertise.

Transport for London (TfL)

ENGIE are delivering a range of technical services at over 500 locations across London’s underground, bus and river transport network.

In parallel, ENGIE are also engaged in a range of other energy conservation measures, including the installation of solar panels with associated battery storage to the TfL estate.

11

ENGIE is a leading international energy and

services Group, using its capabilities to lead the

transition towards a more secure and sustainable

future. ENGIE is committed to taking on the major

challenges of the energy revolution, towards

a world more decarbonised, decentralised and

digitalised. ENGIE Group is active in around 70

countries, employs 150,000 people worldwide

and achieved revenues of €65 billion in 2017.

About ENGIE Group

ENGIE25 Canada Square, Canary Wharf

London, E14 5LQ

engie.co.uk