engineering and commercial infrastructure - waste services

Engineering and Commercial Infrastructure -

Waste Services

Monthly Review

May 2021

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Engineering & Commercial Infrastructure Monthly Review > May 2021

Contents

OVERVIEW .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

SAFETY .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.1 Safety Incidents and Lost Time Injuries ............................................................................ 4

1.2 Lost Time Injuries ................................................................................................................. 4

FINANCE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2.1 Community Service Obligations – Fee Waivers .............................................................. 5

2.2 Waste Financial Report ....................................................................................................... 6

2.3 Operating Result for Waste Fund ...................................................................................... 6

CLIENT SERVICE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3.1 Number of Bin Requests Actioned by Bin Contractors .................................................. 7

3.2 Dump Vouchers .................................................................................................................... 8

3.3 Education ............................................................................................................................... 9

3.4 Community Engagement .................................................................................................... 9

3.5 Facebook Feedback .......................................................................................................... 10

ASSET MANAGEMENT .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.1 Hogan’s Pocket Landfill Waste Disposal Tonnages ..................................................... 11

4.2 Green Waste Management .............................................................................................. 12

4.3 Material Recovery Facility Operations ............................................................................ 12

4.4 Resource Recovery Facility – Tonnages ........................................................................ 13

REGULATORY COMPLIANCE .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

5.1 Surface Water Discharge Management ......................................................................... 14

5.2 Waste Facility Audits ......................................................................................................... 14

5.3 Landfill Biogas Safety ........................................................................................................ 14

MANAGEMENT INITIATIVES .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

6.1 COVID-19 – Waste Services Status ............................................................................... 15

6.2 Current Waste Services Management Improvements.................................................. 15

6.3 External Interactions .......................................................................................................... 16

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OVERVIEW

This report is for Waste Services activities for the period of 1 – 31 May 2021.

Significant items in this period include:

Recycling Bin Inspections commenced in May 2021 with 1,247 properties audited in round one.

No incidents or LTIs were recorded during the month.

Hogan’s Pocket Landfill has recorded a decrease in tonnes of waste received for May 2021. The total tonnes received were lower than those received for April 2021.

2,643.75 hours contributed by individual volunteers at the Incredable operations since 1 July 2020.

Current Year to Date budget actuals remain positive and are tracking ahead of forecast.

Great Northern Clean-Up planning has commenced. The clean-up will be held on

Saturday, 28 August 2021 and Sunday, 29 August 2021.

Director Engineering & Commercial Infrastructure

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SAFETY

1.1 Safety Incidents and Lost Time Injuries

Waste Services aspires to achieve zero harm with a stretch target of zero injuries. The following incident graph details a summary of the Waste Services safety incident performance.

May 2021 Summary:

100% of monthly action plan activities were carried out. There were no incidents reported during May.

1.2 Lost Time Injuries

Waste Services aspires to achieve zero Lost Time Injuries by improving safety performance and developing a proactive safety culture while implementing the best practice of safety management across the whole of Waste Services.

Department

2016‐17 2017‐18 2018‐19 2019‐20 2020‐21

LTI Days Lost LTI Days Lost LTI Days Lost LTI Days Lost LTI

Days

Lost

Waste Services 0 0 0 0 0 0 0 0 0 0

0

1

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8

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Total Incidents Lost Time Injuries Total Recordable Injuries All Injuries

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FINANCE

2.1 Community Service Obligations – Fee Waivers

The graph and the table below show the Charities' and Organisations' expenditure to 31 May 2021

Expenditure for the Period:

May 2021 Summary:

Year to date expenditure for Not-for-Profit Organisations is reported on a calendar month basis. Lifeline Mackay and New Life Christian exceeded their budget last month and are now being charged on their accounts. Monitoring of the Not-for-Profit organisations will continue to ensure individual Year-to-Date budgets are not exceeded.

Charity/Organisation Budget for

2020/2021

Tonnage $ (excl gst) Tonnage $ (excl gst) $ (excl gst)

Adopt-a-Spot $0.00 $80.00

Bolzys Go4 Services 0.10 $27.28 2.78 $713.20 $900.00

Community Accommodation & Support 0.00 $0.00 $80.00

Iona West Mens Shed 0.32 $71.13 $80.00

Kidney Support Network Inc 0.22 $30.80 1.64 $229.60 $0.00

Lifeline Mackay 202.42 $28,352.08 $28,000.00

Mackay Coloured Co-op. 4.04 $578.95 $1,400.00

Mackay & District Spinal Injuries Assoc Inc 0.00 $0.00 $80.00

Mackay Regional Housing Company 0.00 $0.00 $700.00

New Life Christian Church 4.82 $704.16 $700.00

RSL Pioneer -Fitzroy District 0.22 $31.00 $550.00

Sarina Landcare Catchment Support 0.00 $0.00 $110.00

Society of St Vincent De Paul 0.72 $100.80 43.84 $6,137.60 $11,500.00

St Vincent De Paul Society - Sarina 0.00 $0.00 $860.00

The Salvation Army 2.90 $406.00 30.94 $4,356.08 $10,000.00

The Samaritan House 0.14 $31.02 $110.00

TOTAL 3.94 564.88$ 291.16 $41,204.82 55,150.00$

YTD Expenditure 2020/2021May-21

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2.2 Waste Financial Report

2.3 Operating Result for Waste Fund

R VIC

Financial Performance Report % YTD Variance of YTD Budget

Period Covered: 1 July 2020 to 31 May 2021 YTD Variance favourable of budget

YTD Variance unfavourable, between 0% and 5% of YTD Budget

YTD Variance unfavourable, more than 5% of YTD Budget

RevisedBudget

YTDBudget

YTDActual

YTDVariance

YTD% Spent

Waste Fund6.01 - Commercial Infrastructure Management 9,614,659 8,621,996 8,512,152 (109,844) 99%

6.05 - Waste Services (12,179,989) (12,880,976) (13,897,594) (1,016,618) 108%

6.07 - Water Treatment 98,492 70,289 74,890 4,601 107%

Total Waste Fund (2,466,838) (4,188,691) (5,310,552) (1,121,861) 127%

Operating (surplus) / deficit (2,466,838) (4,188,691) (5,310,552) (1,121,861) 127%

Commercial Infrastructure

Depreciation under budget $121,000. Material & Services under budget $13,000. Employee costs and Finance Costs over budget by $11,000 and $13,000.

Revenue over budget $56,000. Gate Fees under budget $8,000. Rates Revenue, Investment Interest and Scrap Metal Revenue over budget $37,000, $22,000 and $5,000. Expenses under budget $961,000. Material & Services and Employee Costs under budget $946,000 and $22,000. Finance costs over budget $7,000. (Note: Internal Waste Fees Revenue which falls under Material & Services, is over Budget $662,000 mainly due to higher than forecasted biosolids going to landfill)

Revenue under budget $4,500 mostly due to External Lab Fees. Expenses on budget. Wages over budget $14,000. Material & Services under budget $14,000.

(12,000,000)

(10,000,000)

(8,000,000)

(6,000,000)

(4,000,000)

(2,000,000)

-July August September October November December January February March April May June

Operating (surplus) / deficit

YTD Budget YTD Actual

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CLIENT SERVICE

3.1 Number of Bin Requests Actioned by Bin Contractors

The following graph shows the number of bin requests actioned by Bin Contractors for May 2021.

May 2021 Summary:

The statistics for May 2021 are as follows:

38 new bins - annual median of 35

134 repaired bins - annual median of 134

313 replaced bins - annual median of 282

20 missed bins by contractor - annual median of 37

Approximately 307,123 bin lifts were performed during the month of which 38 were new services. A total of 447 Bin Maintenance Requests were received of which 134 were repairs and 313 were replacements.

For this reporting period, 20 bins were recorded as missed, which included 6 on Cutler Drive in Andergrove due to a human error. This issue was rectified within 24 hours as is required under the Collection Contract. The 20 missed bins represented 0.00651% of the total number of bins collected.

34

3850

49

35 28

31

17

2239

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38

129147

94

127

90

120100

227

134149 147

134

219233 229 232

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245232

455

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387

299313

34

60 53

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35 47

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New Repair Replaced Missed

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3.2 Dump Vouchers Vouchers are valid for the relevant 6-month rating period (October – March and April – September).

May 2021 Summary: The redemption rate for the current rating period to 31 May 2021 is 8.9% at the commencement of the new 6-monthly rating period. The voucher usage is higher than the reported usage for the same time last year.

No Vouchers issued No Vouchers used %15' (valid to 31 March 2015) 145,344 34,494 23.7%

15A (valid to 30 September 2015) 146,313 32,414 22.2%15B (valid to 31 March 2016) 146,790 38,080 25.9%16A (valid to 30 September 2016) 147,456 36,739 24.9%16B (valid to 31 March 2017) 147,411 41,977 28.5%17A (valid to 30 September 2017) 147,411 35,564 24.1%

17B (valid to 31 March 2018) 147,555 40,119 27.2%18A (valid to 30 September 2018) 147,693 35,546 24.1%18B (valid to 31 March 2019) 147,984 41,772 28.2%19A (valid to 30 September 2019) 148,416 38,731 26.1%

19B (valid to 31 March 2020) 148,647 44,898 30.2%

20A (valid to 30 September 2020) 148,905 41,573 27.9%

20B (valid to 31 March 2021) 149,175 38,997 26.1%21A (valid to 31 September 2021) 150,000 13,354 8.9%

Total number and $ value of vouchers presented to date:2014/2015 Financial Year (to 30.06.2015) 58,276 $419,2272015/2016 Financial Year (to 30.06.2016) 75,459 $553,2042016/2017 Financial Year (to 30.06.2017) 76,790 $542,8532017/2018 Financial Year (to 30.06.2018) 72,685 $558,5522018/2019 Financial Year (to 30.06.2019) 77,218 $639,8602019/2020 Financial Year (to 30.06.2020) 85,258 $643,4212020/2021 Financial Year (to 30.06.2021) 78,492 $585,327

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Green Waste General Waste

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3.3 Education

3.3.1 Material Recovery Facility (MRF) Tours:

Due to COVID-19 all group tours of the MRF continue to be suspended

3.3.2 Education Programs:

The Education Program is currently on hold until the Resource Recovery Education Officer position has been filled. Interviews have now been undertaken and the start date of the preferred candidate is being confirmed. All enquiries relating to the Education Program are being recorded for future follow up.

3.4 Community Engagement

Waste Services' engagement with the community on the services provided is monitored. The following chart shows the number of media releases, media updates and the number of people that were reached by the media releases on Facebook.

May 2021 Summary:

Media Releases Media Updates

Nil Nil

The "Take a look inside the Materials Recovery Facility" You Tube video clip remains available for viewing on the Mackay Regional Council website sending a succinct but very important recycling message to the community. The short video has received 129 views to-date and looks inside Council's Materials Recovery Facility (MRF) which processes 15,000 tonnes of recyclables each year from Mackay, Whitsunday, and Isaac Regions. Recycling it's not rubbish.

0

10,000

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30,000

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60,000

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Media Releases Media Updates Facebook People Reached

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The Mackay Regional Council website also continues to provide a vast array of Waste information to residents covering 12 important topics with the information updated as and when required. A sample of the topics covered are listed below:

"A ‐ Z Waste Disposal"

"Composting & Worm Farms"

"Dump Vouchers"

"Waste Facilities "

3.5 Facebook Feedback

The following chart shows the number of likes and positive comments, the number of neutral comments and the number of negative comments received on Facebook from Media Releases and Media updates for Waste Services.

May 2021 Summary:

0

50

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300

Fac

ebo

ok

Fee

db

ack

Likes Neutral Negative

Facebook Likes

9 – For post “Composting Workshop” 3 – For post “5 year anniversary of Paintback”

1 – For post “From the chambers Increased tonnage at Hogans Pocket”

Negative / Other Comments

Nil

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ASSET MANAGEMENT

4.1 Hogan’s Pocket Landfill Waste Disposal Tonnages

The chart currently shows the continued variability in waste across the region.

May 2021 Summary: The total waste received at Hogan’s Pocket for the past two years varied between 6,000 tonnes and 8,000 tonnes per month. In the month of May 2021, the total tonnes received at Hogan’s Pocket Landfill were lower (by 300 tonnes) than those received for April 2021; being 8,020 tonnes. During May 2021 there were increases in Commercial & Industrial and Construction & Demolition waste streams when compared to the April 2021 figures. However, there were decreases in the Regulated Waste and Municipal Solid Waste received when compared to the April 2021 figures. There is no single reason for this increase in waste received in the Commercial & Industrial and Construction & Demolition waste streams but it is largely attributed to the increased regional development activity.

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Commercial & Industrial Construction & Demolition Limited Regulated Waste

Municipal Solid Waste Disposal Tonnages

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4.2 Green Waste Management The following graph illustrates the tonnage for green waste received and processed for past 12 months.

May 2021 Summary: During the month of May 2021, 898 tonnes of green waste were received which is an increase of 2% over the previous month. Mulching was completed at both the Bucasia Transfer Station and Walkerston Transfer Station in the month of May 2021.

4.3 Material Recovery Facility Operations

The following graph shows tonnages of materials received and processed at the Materials Recovery Facility (MRF) for the past 12 months.

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Greenwaste Received Greenwaste Processed

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Inbound tonnages Product to Market Waste to landfill

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May 2021 Summary:

Council’s contractor continues to work to locate new markets for the cleaner recycling product being produced. During May 2021, clean aluminium, cardboard, glass, mixed paper, steel, mixed plastic, and plastic film found markets.

As previously advised, inbound and outbound tonnages are elevated due to the processing of recyclable products from Rockhampton Regional and Central Highland Councils. This is a direct commercial arrangement entered into between the respective MRF contractors that receive material from the Rockhampton and Mackay Regions.

4.4 Resource Recovery Facility – Tonnages

The below graph shows the total tonnages sold at the Resource Recovery Facility and the amount of residual waste sent to landfill over the 12-month period.

May 2021 Summary:

There was a nominal decrease in tonnes of material diverted from landfill in May 2021 compared to

April 2021. There was also a decrease in residual to landfill. Several events affected sales in the month of May 2021 including inclement cold weather and an increase in local events.

An aspect of the resource recovery service that may not be generally known, is that volunteers assist the Not-for-Profit contractor (Incredable Ltd) to operate. The Incredable Tip Shop has been fortunate to have received 2,643.75 hours of volunteer contributions from 1 July 2020 to 31 May 2021. The volunteers are individuals that provide their time and are an essential part of the community that make up the operations at the facility.

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Total Tonnages Sold Residual

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REGULATORY COMPLIANCE

5.1 Surface Water Discharge Management

There were no stormwater releases at Hogan’s Pocket Landfill during the reporting period.

5.2 Waste Facility Audits

Inspection Frequency

Number required

% Complete

Completed/ Carryover

Risk Comments

Bi-Monthly 14 100% 0 All required inspections were completed in May

All audits were completed during May 2021.

5.3 Landfill Biogas Safety

The graph below displays four years of monthly gas destruction in real time.

May 2021 Summary: This month’s SCADA report cannot be accessed due to the connectivity issues with the onsite computer, however, the data for May 2021 has been derived from previous data. The Hogan’s Pocket Biogas Plant continued to perform without any incidents during May 2021. The biogas flare combusted 2,436.25 tonnes of CO2-e (284,557 cubic metres) for the period.

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2017/2018 2018/2019 2019/2020 2020/2021

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MANAGEMENT INITIATIVES

6.1 COVID-19 – Waste Services Status

Waste Services continues to implement relevant parts of its Business Continuity Plan and has continued to apply all Council, State and Australian Government directives where necessary.

In terms of operations:

All sites and services are open as per normal operations; and Collection Services currently operate as per normal operations.

As the current situation evolves, Waste Services will continuously monitor any impacts and, with approval, modify and respond in accordance with the local circumstances.

6.2 Current Waste Services Management Improvements

Waste Services has been working on a number of initiatives this month to improve our business. Some of the business improvements currently in progress include:

Capital Project – Green Waste Hardstand Areas Green Waste Hardstand Areas are being re-sheeted using Federal Funding from the Local Roads and Community Infrastructure Program Phase 2. The Paget Green Waste Site has been completed and quotes are currently being obtained for the Bucasia and Walkerston sites.

Capital Project – Hogan’s Pocket Road Gravel Re-Sheeting Hogan’s Pocket Road Gravel Re-Sheeting, utilising Federal Funding from the Local Roads and Community Infrastructure Program, is scheduled for delivery early in the next financial year.

Capital Project – New Waste Oil Disposal Facilities New Waste Oil Sheds have been delivered to the sites and the relevant slabs have been poured. The completion of this project will occur in June 2021.

Capital Project - Stormwater Network Improvements Project at Hogan’s Pocket Currently in Design Phase with preliminary deliverables now to be provided in June 2021.

Capital Project - Batter Chutes Replacement Hogan’s Pocket Project has been completed with post construction meeting to be held June 2021.

Operational Project - Asset Management Project Data Structure continues to be developed and is ahead of the proposed Project Program. Data cleansing continues to progress.

Operational Project - Closed Landfill Review

Initial Site Review completed. Golders has completed a number of Closed Landfill Site Summaries for review and sign off. Closed Landfill Auditor Consultancy Evaluation has been completed and appointment will occur in early June 2021.

Operational Project - Leachate Pond Condition Assessment and Repair Works Condition Assessment has been completed by Council’s consultant. Quote requests are being prepared to complete the necessary repairs and maintenance.

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Operational Project - Hogan’s Pocket Ground Water Monitoring Assessment The assessment has been completed and report provided to Waste Services titled Hogan’s Pocket Landfill Conceptual Site Model and Risk Assessment Report. There are a number of recommendations provided in the report that are currently being planned and actioned by Waste Services.

Operational Project - Waste Management and Resource Recovery Strategy Review Consultant brief has been completed and will be released in the first week of June 2021. Council was briefed on the plan for the proposed review.

Operational Project - Strategic Asset Management Plan for Waste Services Work is currently being undertaken by the Waste Services Asset Management Project Officer.

Operational Project - Closed Landfill Bores Condition Assessment and Improvement Project Work to repair and maintain the monitoring bores has commenced based on review recommendations.

Operational Project – Annual Bin Inspection Program

The Annual Bin Inspections Program commenced in May 2021 and will operate for a 6-week period during May-June 2021. 1,247 properties were audited in round one.

6.3 External Interactions

Mackay Waste Services Officers attended the following external interactions:

Waste Management Resource Recovery Association (WMRR) Queensland Branch Committee Meeting – 11 May 2021

LAWMAC Meeting, Cairns – 20 & 21 May 2021 Key topics for discussion included:

The future direction of LAWMAC and the potential transition to an incorporated association

The progress of Single-use Plastic Legislation in Queensland The commencement of consultation for the State Government’s Organic Waste Action

Plan

Waste Management Resource Recovery Association (WMRR) Landfill Levy Survey Guideline Updates and Department of Environment & Science (DES) Drone Survey Meeting – 24 May 2021

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