english for business –third level - lccieb · pdf file4 ase 1044 2 06 1 1044/2/06...

English for Business

PRELIMINARY LEVEL Past Papers 2006 London Chamber of Commerce and Industry (LCCI) International Qualifications Platanenstr. 5 07549 Gera Tel: 0365 / 7 38 85 19 Fax: 0365 / 7 38 85 36 Webseiten: www.lccieb-germany.com Email: [email protected]

http://www.lccieb-germany.com/

mailto:[email protected]

Contents English for Business Preliminary Level Past Papers 2006 Series 2 ……………………………………………………………………………………..3 - 14 Series 3 ……………………………………………………………………………………..15 - 24 Series 4 …………………………………………………………………………………….25 – 36 There was no Series 1 in 2006 Model Answers for some papers are available free of charge. Contact [email protected] © LCCI CET The material contained in this booklet may be reproduced and/or photocopied for examination preparation purposes only.

1044/2/06

SECTION

EXAMINER'S

USE ONLY

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B

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TOTAL

SERIES 2 EXAMINATION 2006

ENGLISH FOR BUSINESS

Instructions to Candidates (a) The time allowed for this examinat (b) Answer all 3 sections. (c) Use the spaces provided in the co

If more space is needed for answesecure them inside your booklet wsheet. Rough notes should be cle

(d) Credit will be given for correct spe (e) Adequate and appropriate commu (f) When you finish, check your work (g) The use of standard English d

permitted. Candidates whose first ENTER DETAILS BELOW CANDIDATE’S NAME IN FULL as it is to appear on the certificate

Subject Code Number …………………………1044 Candidate’s Number ................................... Full Private Address ..................................... ....................................................................... Centre Name and Address ........................... ....................................................................... STATE HERE THE NUMBER OF ADDITIO

PRELIMINARY LEVEL

(Code No: 1044)

MONDAY 3 APRIL

________

4 ASE 1044 2 06 1 >f0t@W9W2`Bp9]BkBwEW#

ion is 1½ hours.

mbined question and answer booklet to complete the answers. rs or rough notes, use the supplementary sheets provided and ith your name and candidate number clearly written on each

arly crossed through.

lling, punctuation and grammar.

nication is required rather than a particular number of words.

carefully.

ictionaries and cordless non-programmable calculators is language is not English may use a bilingual dictionary.

IDENTITY CARD NUMBER…………………………

………….

................... Centre Code .....................................................................

...............................................................................................................

........................................................... Postcode ..................................

...............................................................................................................

...............................................................................................................

NAL SHEETS HANDED IN

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SECTION A Look at the picture. Put a tick ( ) in the box for the best answer to each question. A1 What is this picture of? (1 mark)

(a) a street with buildings □

(b) inside an office □

(c) some houses □ A2 How many people are in the picture? (1 mark)

(a) nine □

(b) eleven □

(c) thirteen □ A3 What time is it? (1 mark)

(a) 12 o’clock □

(b) 6 o’clock □

(c) 3 o’clock □ A4 Who is in the car? (1 mark)

(a) two passengers □

(b) a driver and a passenger □

(c) two drivers □ A5 What is next to the buildings on the right? (1 mark)

(a) a house □

(b) a woman □

(c) a tree □ A6 Who is talking on telephone? (1 mark)

(a) a man in the building □

(b) a man in the street □

(c) a man in the car □

1044/2/06 7 CONTINUED ON NEXT PAGE

SECTION A CONTINUED A7 How many doors can you see in the large building? (1 mark)

(a) none □

(b) one □

(c) two □ A8 There are two shops. What does the one next to the large building sell? (1 mark)

(a) food □

(b) books □

(c) clothes □ A9 Where is the clock? (1 mark)

(a) below the large building □

(b) inside the large building □

(c) on top of the large building □ A10 What time of day is it? (1 mark)

(a) morning □

(b) afternoon □

(c) night □ A11 Is the car going (1 mark)

(a) towards the large building? □

(b) away from the large building? □

(c) into the large building? □ A12 Which is closest to the large building? (1 mark)

(a) the car □

(b) the ladder □

(c) the tree □


SECTION A CONTINUED A13 What can you see above the tree? (1 mark)

(a) birds □

(b) an aeroplane □

(c) the sun □ A14 At the bottom of the picture, in the centre, a woman is talking to a man. What is she carrying? (1 mark)

(a) an umbrella □

(b) a handbag □

(c) a suitcase □ A15 What is the car made of? (1 mark)

(a) metal and glass □

(b) wood and plastic □

(c) paper and bricks □ Look at the picture. Then write short answers to these questions on the line where it says Answer. A16 How many people are inside the large building? (2 marks) Answer_________________________________________________________________ A17 How many floors or storeys has the large building? (2 marks) Answer_________________________________________________________________ A18 What shape is the clock? (2 marks) Answer_________________________________________________________________ A19 A man is walking in the street. What is he doing? (2 marks) Answer_________________________________________________________________ A20 A man is standing outside the large building? He is holding a case. Which hand is it in? (2 marks) Answer_________________________________________________________________ A21 Is there a bicycle in this picture? (2 marks) Answer_________________________________________________________________


SECTION A CONTINUED A22 A man is standing on a ladder. What is he doing? (2 marks) Answer_________________________________________________________________ A23 How many windows can you see in the large building? (2 marks) Answer_________________________________________________________________ A24 Are there more men or more women in the picture? (2 marks) Answer_________________________________________________________________ A25 What can you see in the shop next to the tree? (2 marks) Answer_________________________________________________________________

(Total 35 marks) SECTION B Maria Savona works for Mr Tetsaya Sanoki, the Manager of Verity Vehicles, a company that sells cars. Each month, the salesperson of Verity Vehicles who has sold the most cars receives a prize. The winner of this month’s prize is announced today. It is now 9 o’clock in the morning and Maria is in her office. She is speaking on the telephone. Maria: Hello, Maria Savona speaking. Can I help you? Mr Sanoki: Hello, Maria, this is Tetsaya Sanoki. I’m at thome. My car has broken down, so I’m

not very happy. Maria: Oh dear. So you’ll be late for work? Mr Sanoki: Yes, but please don’t tell any customers about this. We should not tell anyone that

one of Verity Vehicles’ cars has broken down! Maria: (laughing). No, it’s not a good advertisement for our company. Mr Sanoki: It isn’t! I’ll order a taxi. I should be with you by 12 o’clock so I’ll see you at lunchtime.

Maria, do you know who has sold the most cars this month? I must speak to this person today.

Maria: The Finance Department told me that they’ll give me the full list of sales later this

morning. I think all the staff have sold a lot of cars. Mr Sanoki: Yes, we have done well. Please ask the successful salesperson to see me in my

office at 4 o’clock today. The prize this month is a television, and the Advertising Department want to take a photograph of the salesperson with the television.

Maria: That is a very good prize. Yes, I’ll write a memo and send it to this person when I

know who it is. Mr Sanoki: Thanks. Oh, here is the man who is going to repair my car. I must go, ‘bye. Maria: Goodbye, Mr Sanoki, I’ll see you later.


SECTION B CONTINUED Read these sentences about the conversation. Some are true and some are false. Put a tick ( ) in the TRUE or FALSE box. TRUE FALSE

B1 Maria Savona and Mr Sanoki work for Verity Vehicles. □ □ (1 mark)

B2 Maria is in her office. □ □ (1 mark)

B3 Mr Sanoki will travel to work in his car today. □ □ (1 mark)

B4 Mr Sanoki is very happy. □ □ (1 mark)

B5 Maria thinks it is funny that Mr Sanoki’s car has broken down. □ □ (1 mark)

B6 Mr Sanoki should be at work by midday. □ □ (1 mark)

B7 Verity Vehicles has sold many cars this month. □ □ (1 mark)

B8 Maria knows who has sold the most cars this month. □ □ (1 mark) B9 Mr Sanoki will take a photograph of the successful sales person

with the prize. □ □ (1 mark)

B10 Mr Sanoki will be in his office at 4 o’clock. □ □ (1 mark)

B11 Maria does not think the prize is very good. □ □ (1 mark) Write a sentence to answer each question about the conversation on the line marked Answer. B12 Who are speaking on the telephone? (3 marks) Answer __________________________________________________________________________ B13 What time of day is it when the conversation takes place? (3 marks) Answer __________________________________________________________________________ B14 Who will give Maria a list of car sales? (3 marks) Answer __________________________________________________________________________ B15 What is the prize for the most successful salesperson? (3 marks) Answer __________________________________________________________________________ B16 What is Tetsayoa Sanoki’s job? (3 marks) Answer __________________________________________________________________________


SECTION B CONTINUED B17 Why does Mr Sanoki say that they should not tell customers that his car has broken down? (3 marks) Answer __________________________________________________________________________ B18 How will Maria contact the successful sales person? (3 marks) Answer __________________________________________________________________________ B19 Why did Mr Sanoki have to go? (3 marks) Answer __________________________________________________________________________

(Total 35 marks)

1044/2/06 12

SECTION C Read the conversation between Maria Savona and Tetsaya Sanoki and look at the list of the number of cars sold by sales staff at Verity Vehicles. Then use this information to write a memo to the person who has sold the most cars.

Sales staff Number of cars sold last month

Mrs Marilene Barrancos Mr Damien Delphont Mr Philip Masyn Mr Ting Jiang Mr Enrico Bertero Ms Katherine Fuentes

11 13 15 11 19 14

MEMORANDUM To: From: Date: Subject:

(30 marks)

1044/2/06 13 © Education Development International plc 2006

1044/3/06

SECTION

EXAMINER'S

USE ONLY

A

B

C

TOTAL



Instructions to Candidates (a) The time allowed for this examinat (b) Answer all 3 sections. (c) Use the spaces provided in the co

If more space is needed for answesecure them inside your booklet wsheet. Rough notes should be cle

(d) Credit will be given for correct spe (e) Adequate and appropriate commu (f) When you finish, check your work (g) The use of standard English d

permitted. Candidates whose first ENTER DETAILS BELOW CANDIDATE’S NAME IN FULL as it is to appear on the certificate

Subject Code Number …………………………1044 Candidate’s Number ................................... Full Private Address ..................................... ....................................................................... Centre Name and Address ........................... ....................................................................... STATE HERE THE NUMBER OF ADDITIO

PRELIMINARY LEVEL

(Code No: 1044)

WEDNESDAY 7 JUNE

________

15 ASE 1044 3 06 1 >f0t@W9W2`Bp9]?[Bw5p#

ion is 1½ hours.

mbined question and answer booklet to complete the answers. rs or rough notes, use the supplementary sheets provided and ith your name and candidate number clearly written on each

arly crossed through.

lling, punctuation and grammar.

nication is required rather than a particular number of words.

carefully.

ictionaries and cordless non-programmable calculators is language is not English may use a bilingual dictionary.

IDENTITY CARD NUMBER…………………………

………….

................... Centre Code .....................................................................

...............................................................................................................

........................................................... Postcode ..................................

...............................................................................................................

...............................................................................................................

NAL SHEETS HANDED IN

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SECTION A Look at the picture. Put a tick ( ) in the box for the best answer to each question. A1 What is in the picture? (1 mark)

(a) a meeting

(b) a store

(c) a party A2 How many people are sitting at the big table? (1 mark)

(a) one

(b) six

(c) nine A3 A woman is sitting at a small desk. What is she doing? (1 mark)

(a) speaking on a telephone

(b) looking at the television

(c) using a computer A4 A man at the big table is writing. Who is on his right? (1 mark)

(a) a woman writing

(b) a man with his arms folded

(c) a man looking at the television A5 What is on the big table? (1 mark)

(a) coffee jugs and cups

(b) a computer

(c) nothing A6 The people at the big table are listening to someone speaking. Who is it? (1 mark)

(a) a woman using a computer

(b) a man standing near the door

(c) a man on the television


SECTION A CONTINUED A7 Which part of the room can you not see? (1 mark)

(a) walls

(b) floor

(c) ceiling A8 What is made of wood? (1 mark)

(a) the big table

(b) the television

(c) the computer A9 What shape is the big table? (1 mark)

(a) round

(b) rectangular

(c) square A10 How many filing cabinets can you see in the room? (1 mark)

(a) none

(b) two

(c) five A11 What is closest to the door? (1 mark)

(a) the small desk

(b) the television

(c) the man standing A12 In the picture are there (1 mark)

(a) more men?

(b) more women?

(c) the same number of men and women?


SECTION A CONTINUED A13 A woman is using a computer. Which hand is she using? (1 mark)

(a) right hand

(b) left hand

(c) both hands A14 How far is the small desk from the television? (1 mark)

(a) about 2 centimetres

(b) about 2 metres

(c) about 12 metres A15 You can see outside the door. Is it? (1 mark)

(a) dark

(b) light

(c) clear Look at the picture. Then write short answers to these questions where it says Answer. A16 How many people are actually in the room? (2 marks) Answer_________________________________________________________________ A17 Where is the man with a black tie? (2 marks) Answer_________________________________________________________________ A18 Is the door open? (2 marks) Answer_________________________________________________________________ A19 A man is standing near the door. What is he doing? (2 marks) Answer_________________________________________________________________ A20 A woman is writing. Which hand is she using? (2 marks) Answer_________________________________________________________________ A21 What is on the wall behind the small desk? (2 marks) Answer_________________________________________________________________


SECTION A CONTINUED A22 How many people in the room are sitting? (2 marks) Answer_________________________________________________________________ A23 Are more people in the picture talking or listening? (2 marks) Answer_________________________________________________________________ A24 How many people at the big table are writing? (2 marks) Answer_________________________________________________________________ A25 Why do you not know what time it is in the picture? (2 marks) Answer_________________________________________________________________

(Total 35 marks) SECTION B Ms Anna Portnoy works in the office of a small company. The company manager is Mr Paul Engels. Anna is now working on the reception desk and Mr Engels is out of his office. A visitor to the company, Mrs Isabel Tope, is now speaking to Anna. Anna: Good morning, can I help you? Mrs Tope: Could I speak to Mr Engels please? I haven’t an appointment but I must speak to him

urgently. My name is Isabel Tope. I’m Mr Engels’ lawyer. Anna: Hello, Mrs Tope. We’ve met before. I’m sorry, Mr Engels is not here. He is visiting a

supplier. Mrs Tope: Do you know what time he’ll be back? Anna: He won’t be back until after lunch. He should be here by two thirty. Mrs Tope: Unfortunately, I’m not free this afternoon. I’m visiting another client. Do you know if he is

free tomorrow? Anna: I know Mr Engels’ diary is on the desk in his office – I’m allowed to look at it, but I can’t

leave the reception desk at the moment. Mrs Tope: I must discuss an urgent matter with him. It’s about the new building the company is

buying. He must sign some papers. Anna: If you can tell me when you are free tomorrow, I can check Mr Engels’ diary and suggest

a time he can see you. Mrs Tope: That’s a good idea. Please ask him to ring me on my mobile phone any time to confirm

the arrangements. Anna: Right. So when are you free? Mrs Tope: I’m free at 10 o’clock in the morning, 2 o’clock and 4 o’clock in the afternoon. Anna: Thank you. As soon as I can I’ll look at Mr Engels’ diary and suggest a time to ring you. Mrs Tope: That’s fine. My mobile telephone number is 0609 200715. Please ask him to ring me

anytime today. Thanks very much for your help. Anna: It’s a pleasure. Goodbye Mrs Tope.


SECTION B CONTINUED Read these sentences about the conversation. Some are true and some are false. Put a tick ( ) in the TRUE or FALSE box. TRUE FALSE B1 Anna works for a large company. (1 mark)

B2 Mr Engels is a lawyer. (1 mark)

B3 Anna is speaking to Mrs Tope on the telephone. (1 mark)

B4 Mr Engels is visiting a supplier. (1 mark)

B5 Anna is allowed to look at Mr Engels’ diary. (1 mark)

B6 Mr Engels will return before lunch. (1 mark)

B7 Mrs Tope’s mobile phone number is 0609 200715. (1 mark)

B8 Mr Engels will ring Mrs Tope tomorrow. (1 mark)

B9 Mrs Tope is not free at all tomorrow morning. (1 mark)

B10 Mrs Tope has an appointment to see Mr Engels. (1 mark)

B11 Mrs Tope is grateful for Anna’s help. (1 mark) Write a sentence to answer each question about the conversation on the line marked Answer. B12 Where is Anna when she speaks to Mrs Tope? (3 marks) Answer __________________________________________________________________________ B13 What is Mrs Tope’s job? (3 marks) Answer __________________________________________________________________________ B14 What time of day is it when Anna speaks to Mrs Tope? (3 marks) Answer __________________________________________________________________________ B15 Where will Mrs Tope be this afternoon? (3 marks) Answer __________________________________________________________________________ B16 Why can’t Anna look at Mr Engels’ diary in his office? (3 marks) Answer __________________________________________________________________________ B17 When is Mrs Tope free tomorrow afternoon? (3 marks) Answer __________________________________________________________________________ B18 What does Mrs Tope want to speak to Mr Engels about? (3 marks) Answer __________________________________________________________________________ B19 When should Mr Engels ring Mrs Tope? (3 marks) Answer __________________________________________________________________________

(Total 35 marks)

1044/3/06 23 OVER

SECTION C Read the conversation between Anna and Mrs Tope and then look at Mr Engels’ diary for tomorrow. He is free when nothing is written. Then use this information to write a memo that Anna could give to Mr Engels.

Diary for (date)

9.00 - 10.00

10.00 - 11.00 Meeting with Mr Hertzberg (Hertzberg Industries)

11.00 - 12.00

12.00 - 1.00 Meeting with Chief Accountant

1.00 - 2.00 Lunchtime meeting with work experience students

2.00 - 3.00

3.00 - 4.00 Interviewing candidates for warehouse manager post

4.00 - 5.00 Social Committee Meeting

MEMORANDUM To _________________________________ Date___________ From _______________________________ Subject ________________________________________________________

1044/3/06 24 © Education Development International plc

25 ASE 1044 4 06 1

>f0t@W9W2`Bp9]EWBwRU# 1044/4/06

Instructions to Candidates (a) The time allowed for this examination is 1½ hours. (b) Answer all 3 sections. (c) Use the spaces provided in the combined question and answer booklet to complete the answers.

If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.

(d) Credit will be given for correct spelling, punctuation and grammar. (e) Adequate and appropriate communication is required rather than a particular number of words. (f) When you finish, check your work carefully. (g) The use of standard English dictionaries and cordless non-programmable calculators is

permitted. Candidates whose first language is not English may use a bilingual dictionary. ENTER DETAILS BELOW CANDIDATE’S NAME IN FULL as it is to appear on the certificate IDENTITY CARD NUMBER…………………………

Subject Code Number ……………………………………. Candidate’s Number ....................................................... Centre Code ..................................................................... Full Private Address .................................................................................................................................................... .................................................................................................................................. Postcode .................................. Centre Name and Address .......................................................................................................................................... ...................................................................................................................................................................................... STATE HERE THE NUMBER OF ADDITIONAL SHEETS HANDED IN

SECTION

EXAMINER'S

USE ONLY

A

B

C

TOTAL

1044



PRELIMINARY LEVEL

(Code No: 1044)

THURSDAY 9 NOVEMBER

________

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1044/4/06 28


SECTION A Look at the picture. Put a tick ( ) in the box for the best answer to each question. A1 What is in the picture? (1 mark)

(a) An office

(b) A hotel lobby

(c) A railway station A2 Two staff are working. Are they (1 mark)

(a) two men?

(b) a man and a woman?

(c) two women? A3 Where are the stairs? (1 mark)

(a) Next to the lift (b) Next to a door

(c) Next to a desk

A4 A man is walking in the middle of the room. Is he walking (1 mark)

(a) towards the desk?

(b) on the desk?

(c) away from the desk? A5 What time is it? (1 mark)

(a) Twelve o’clock

(b) Four o’clock

(c) Two o’clock A6 Which of these can you not see in the picture? (1 mark)

(a) The floor

(b) The ceiling

(c) The walls


SECTION A CONTINUED A7 What is on the small table? (1 mark)

(a) Papers

(b) A telephone

(c) A plant A8 Is the area in the picture (1 mark)

(a) busy?

(b) quiet?

(c) empty? A9 How many men are holding briefcases? (1 mark)

(a) None

(b) Two

(c) Four A10 Who is writing? (1 mark)

(a) A man (b) A woman

(c) No-one

A11 Three people are sitting on a large seat. What is the man in the middle doing? (1 mark)

(a) Drinking a cup of tea (b) Reading a book

(c) Sleeping

A12 A woman is speaking on the telephone. Is she (1 mark)

(a) in front of the desk?

(b) under the desk?

(c) behind the desk?


SECTION A CONTINUED A13 A door is below the clock. Is it (1 mark)

(a) open? (b) closed?

(c) full?

A14 What is made of wood? (1 mark)

(a) A small table

(b) A case

(c) A newspaper A15 How many men are not sitting? (1 mark)

(a) Two

(b) Four

(c) Six Look at the picture. Then write short answers to these questions where it says Answer. A16 How many people are in the picture? (2 marks) Answer_________________________________________________________________ A17 A man is behind a desk. What is he doing? (2 marks) Answer_________________________________________________________________ A18 Who is walking through the door? (2 marks) Answer_________________________________________________________________ A19 A man is talking on a mobile phone. Which hand is it in? (2 marks) Answer_________________________________________________________________ A20 Who is the youngest person in the picture? (2 marks) Answer_________________________________________________________________ A21 Where is the clock? (2 marks) Answer_________________________________________________________________


SECTION A CONTINUED A22 Are the doors of the lift open? (2 marks) Answer_________________________________________________________________ A23 What shape is the small table? (2 marks) Answer_________________________________________________________________ A24 Who is reading a newspaper? (2 marks) Answer_________________________________________________________________ A25 Are most people sitting or standing? (2 marks) Answer_________________________________________________________________

(Total 35 marks) SECTION B Clara Viljeon works for an Insurance Company, Perfect Policies. Clara works on the telephone switchboard and she answers the telephone to people who are interested in taking out insurance. She is now speaking on the telephone to a man called Ernest Hollweger. Clara: Good morning, this is Perfect Policies. My name is Clara. How can I help you? Mr Hollweger: Hello. I’m interested in taking out an insurance policy. Could I speak to someone

about this? Clara: Yes, of course. If you give me your details, I will ask one of our staff to contact you.

First of all, could you tell me your name, please? Mr Hollweger: It’s Ernest Hollweger, that’s H-O-L-L-W-E-G-E-R. Clara: Thanks, Mr Hollweger. Now, what kind of insurance are you looking for? We offer a

wide range of policies – household insurance, car insurance, life insurance and many more.

Mr Hollweger: I’m interested in life insurance. I’m getting married next month and I want to make sure my wife will be ok if anything happens to me.

Clara: That is very sensible. Yes, we do offer many different types of life insurance. I’ll ask one of our staff to call you to give you the details. What is your telephone number, Mr Hollweger?

Mr Hollweger: It’s 0549 92715. Clara: Thanks. Is that your home number? Mr Hollweger: It is, but I’m going out to work now for the day. Could someone ring me tomorrow,

please? Clara: Yes, of course. What would be the best time? Mr Hollweger: Oh, any time after lunch. I’ll be at home then. Clara: Right. Could I please ask how old you are, Mr Hollweger, and if you have a full-time

job? Mr Hollweger: Yes. I’m 29 years old and I am a full-time electrician. Clara: Thank you. I’ll ask someone to ring you tomorrow. Mr Hollweger: Thank you for your help, goodbye.


SECTION B CONTINUED Read these sentences about the conversation. Some are true and some are false. Put a tick ( ) in the TRUE or FALSE box. TRUE FALSE B1 Clara Viljeon works for Perfect Policies. (1 mark) B2 Clara asks Mr Hollweger to spell his name. (1 mark) B3 Mr Hollweger is visiting Perfect Policies. (1 mark) B4 Perfect Policies offers different types of insurance. (1 mark) B5 Clara tells Mr Hollweger her name. (1 mark) B6 Mr Hollweger is not married now. (1 mark) B7 Mr Hollweger has a part-time job. (1 mark) B8 Clara’s telephone number is 0549 92715. (1 mark) B9 Mr Hollweger ends the conversation. 1 mark) B10 Mr Hollweger will be at home tomorrow morning. (1 mark) B11 Clara will speak to Mr Hollweger tomorrow. (1 mark) Write a sentence to answer each question about the conversation on the line marked Answer. B12 How old is Mr Hollweger? (3 marks) Answer __________________________________________________________________________ B13 What is Mr Hollweger’s job? (3 marks) Answer __________________________________________________________________________ B14 What time of day is it when Clara speaks to Mr Hollweger? (3 marks) Answer __________________________________________________________________________ B15 What type of insurance does Mr Hollweger want? (3 marks) Answer __________________________________________________________________________ B16 Why does he want this type of insurance? (3 marks) Answer __________________________________________________________________________ B17 Give the name of one other type of insurance offered by Perfect Policies? (3 marks) Answer __________________________________________________________________________

1044/4/06 34

SECTION B CONTINUED B18 Where will Mr Hollweger be tomorrow afternoon? (3 marks) Answer __________________________________________________________________________ B19 What is the last word said by Clara? (3 marks) Answer __________________________________________________________________________

(Total 35 marks)


SECTION C Read the conversation again and then look at the list of staff at Perfect Policies. The names of members of staff are given and the types of insurance they deal with.

Type of Insurance

Name of member of staff

Car insurance Mrs Beryl Potter

House insurance (buildings) Miss Estelle Dorner

House insurance (content) Mr Paolo Pascutti

Life insurance Ms Muriel Zipange

Employment protection insurance Mr Kuraso Ichimata

Valuable items insurance (furniture, paintings etc) Ms Sigrid Wemmer

Other types of insurance Mr Patrick Cullen

Use this information to write a memo about Mr Hollweger that Clara should give to the member of staff concerned.

MEMO To: Date: From: Subject:

english for business –third level - lccieb · pdf file4 ase 1044 2 06 1 1044/2/06...

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