http://hotel-tefl.com/requests/

English for Hotel Staff

Vocabulary:http://www.englishclub.com/english-for-work/hotel-vocabulary.htm

Vocabulary quiz: http://www.englishclub.com/english-for-work/hotel-vocabulary-quiz.htm

Taking a Reservation

http://www.englishclub.com/english-for-work/hotel-reservation.htm

Checking Guests In and Out

http://www.englishclub.com/english-for-work/hotel-check-in-out.htm

English for my job:

Hotel: http://www.englishformyjob.com/ell_hotelindustry.html

Politeness: http://www.englishformyjob.com/ell_politeness.html

Food and beverage: http://www.englishformyjob.com/ell_foodandbeverage.html

LISTENING:

http://www.mansioningles.com/listening58.htm

Wordpart of speech

Meaning

Example sentence

adjoining roomsnoun

two hotel rooms with a door in the centre

If you want we can book your parents in anadjoining room.

amenitiesnoun

local facilities such as stores and restaurants

We are located downtown, so we are close to all of theamenities.

attractionsnoun

things for tourists to see and do

The zoo is our city's most popular attractionfor kids.

baggagenoun

bags and suitcases packed with personal belongings

If you need help with yourbaggagewe have a cart you can use.

Bed and Breakfastnoun

a home that offers a place to stay and a place to eat

I can book you into a beautifulBed and Breakfaston the lake.

bellboynoun

a staff member who helps guests with their luggage

Thebellboywill take your bags to your room for you.

bookverb

arrange to stay in a hotel

I canbookyour family in for the weekend of the seventh.

bookedadj

full, no vacancies

I'm afraid the hotel isbookedtonight.

brochuresnoun

small booklets that provide information on the local sites and attractions

Feel free to take somebrochuresto your room to look at.

check-inverb

go to the front desk to receive keys

You cancheck-inanytime after four o'clock.

check-outnoun

return the keys and pay for the bill

Please return your parking pass when youcheck-out.

complimentary breakfastnoun

free of charge

All of our rooms havecomplimentarysoap, shampoo, and coffee.

cot, rollaway bednoun

a single bed on wheels that folds up

If you need an extra bed, we havecotsavailable.

damage chargenoun

money a guest owes for repairs to hotel property (when caused by violent or careless acts)

We will have to add adamage chargefor the hole you put in the wall.

depositnoun

amount paid ahead of time to secure a reservation

You will not receive yourdepositback if you cancel.

double bednoun

a bed large enough for two people

They are a family of four, so give them a room with twodouble beds.

floornoun

a level of the building

The swimming pool is on the mainfloor.

front desk, receptionnoun

the place where guests go to check in and out and to get information

Towels are available at thefront desk.

guestnoun

a person that is staying at the hotel

Our washrooms are forguestsonly.

hostelnoun

a very inexpensive place for backbackers and travelers on a budget

In thehostelyou probably won't get your own room.

hotel managernoun

person in charge at the hotel

I'll let you make your complaint to thehotel manager.

housekeeping, maidnoun

staff members that clean the rooms and linen

Put a sign on the door if you wanthousekeepingto come in and change the sheets on the bed.

ice machinenoun

a machine that automatically makes ice that guests can use to keep drinks cold

There is anice machineby the elevator on all of the even numbered floors.

indoor poolnoun

place for guests to swim inside the hotel

The heatedindoor poolis open until 10 pm.

innnoun

another word for "hotel"

There's aninnon the other side of town that has a vacancy.

Jacuzzi, hot tub, whirl poolnoun

a small hot pool for relaxation

Our honeymoon room has a personalhot tub.

king-size bednoun

extra large bed

A room with aking size bedcosts an extra ten dollars a night.

kitchenettenoun

a small fridge and cooking area

Your room has akitchenetteso you can prepare your own breakfasts and lunches.

late chargenoun

a fee for staying past the check-out time

You will be charged a ten dollarlate chargefor checking out after 11 am.

linennoun

sheets, blankets, pillow cases

We will come in and change thelinenswhile you are out of your room.

lobbynoun

large open area at the front of the hotel

You can stand in thelobbyand wait for your bus.

luggage cartnoun

a device on wheels that guests can push their luggage on

Please return theluggage cartto the lobby when you are finshed with it.

maximum capacitynoun

the most amount of people allowed

Themaximum capacityin the hot tub is ten people.

motelsnoun

accommodations that are slightly cheaper than hotels

Ourmotelis very clean and is close to the beach.

noisyadj

Loud

The guests next to you have complained that you are being toonoisy.

parking passnoun

a piece of paper that guests display in the car window while in the hotel parking lot

Display thisparking passin your window to show that you are a hotel guest.

pay-per-view movienoun

extra charge for movies and special television features

If you order apay-per-viewmovie, the charge will appear on your bill.

pillow casenoun

the covering that goes over a pillow

Room 201 doesn't need their sheets changed, but they requested one newpillow case.

queen size bednoun

bed with plenty of space for two people (bigger than a double)

They have aqueen size bedso the small child can eaily fit in the middle.

ratenoun

cost of renting a room for a certain time period

Ourrateschange depending on the season.

reservationnoun

a request to save a specific room for a future date

They say they made areservationbut it doesn't show on the computer.

room servicenoun

delivery of food or other services requested by guests

If you would like a bottle of wine, just callroom service.

saunanoun

a hot room for relaxation, filled with steam

We don't recommend bringing young children into thesauna.

single bednoun

a bed for one person

The economy priced room includes onesingle bed.

sofa bed, pull-out couchnoun

a bed built into a sofa or couch

The room contains asofa bedso the room actually sleeps five.

towelsnoun

used to cover and dry the body after swimming or bathing

You can get your swimming pooltowelsat the front desk.

vacancynounvacantadj

available romos

We only have onevacancyleft, and it is for a single room.

valetnoun

staff that parks the guests' vehicles

If you leave your car keys with us, thevaletwill park your car underground.

vending machinenoun

a machine that distributes snacks and beverages when you insert coins

Thevending machineon the fifth floor has chocolate bars and chips.

viewnoun

a window that offers a nice image for guests

The room is more expensive because it has a spectacularviewof the beach.

wake up callnoun

a morning phone call from the front desk, acts as an alarm clock

What time would you like yourwake up call?

weight room, workout room, gymnoun

a room that guests can use for exercise and fitness

Ourweight roomhas a stair climber and a stationary bicycle.

Tengo una habitacin reservada

I have a room reservation

Hasta qu hora se sirve el desayuno?

Until what hour is breakfast served?

Me pueden subir las maletas? Me pueden guardar las maletas?

Could take my suitcases to my room?

Could you store my suitcases?

Cundo tengo que dejar la habitacin?

When do I have to leave the room?

Hay Internet en la habitacin? Dnde puedo conectarme a Internet? Tienen sala de ordenadores?

Is there Internet access in my room?

Where can I access the Internet?

How long will you be staying? (Cunto tiempo va a quedarse?)

What time is breakfast [dinner] served? (A qu hora sirven el desayuno [la cena]?)

Is there parking? (Hay aparcamiento?)

How much is the room? (Cunto cuesta la habitacin?)

What time is the check out? (Cundo hay que dejar del hotel?)

Here is your room key. Your room number is... (Aqu est su llave. Su habitacin es...)

My room key, please. (La llave por favor.)

If you need anything, call Antonio. His number is xxxxxxx

Do you have any rooms available? Tiene Ud. habitaciones disponibles?

What's the daily (weekly) rate? Cul es la tarifa diaria (semanal)?

Is there heating in the room? Hay calefeccin en la habitacin?

Where can I park my car? Dnde puedo estacionar?

Could I see the room? Podra ver la habitacin?

What time do I have to check out? A qu hora tengo que irme del hotel?

Can I pay by credit card? Puedo pagar con cheques de viajero (tarjeta de crdito)

Registro

I've got a reservation

tengo una reserve

your name, please?

su nombre, por favor?

my name's ...

me llamo ...

Mark Smith

Mark Smith

could I see your passport?

podra ver su pasaporte?

could you please fill in this registration form?

podra rellenar este formulario de registro, por favor?

my booking was for a twin room

tena reservada una habitaicn con dos camas

my booking was for a double room

tena reservada una habitacin doble

would you like a newspaper?

le gustara algn peridico?

would you like a wake-up call?

le gustara recibir una llamada para despertarle por la maana?

what time's breakfast?

a qu hora es el desayuno?

breakfast's from 7am till 10am

el desayuno es de 7 a 10

could I have breakfast in my room, please?

es posible que me traigan el desayuno a la habitacin, por favor?

what time's the restaurant open for dinner?

a qu hora abre el restaurante para cenar?

dinner's served between 6pm and 9.30pm

la cena se sirve entre las 6 y las 9:30

what time does the bar close?

a qu hora cierra el bar?

would you like any help with your luggage?

necesita ayuda con su equipaje?

here's your room key

aqu tiene la llave de su habitacin

your room number's ...

el nmero de su habitacin es la ...

326

326

your room's on the ... floor

su habitacin est en el ... piso

first

primer

second

segundo

third

tercer

where are the lifts?

dnde est el ascensor?

enjoy your stay!

qu disfrute de su estancia!

Abandonar el hotel

I'd like to check out

me gustara abandonar el hotel

I'd like to pay my bill, please

me gustara pagar la cuenta, por favor

I think there's a mistake in this bill

creo que hay un error en esta cuenta

how would you like to pay?

cmo le gustara pagar?

I'll pay ...

pagar ...

by credit card

con tarjeta de crdito

by cheque

con un cheque

in cash

en efectivo

have you used the minibar?

ha utilizado el minibar?

we haven't used the minibar

no, no hemos utilizado el minibar

could we have some help bringing our luggage down?

es posible que nos ayuden a traer el equipaje abajo, por favor?

do you have anywhere we could leave our luggage?

tiene algn sitio donde podramos dejar nuestro equipaje?

could I have a receipt, please?

puede darme un recibo, por favor?

could you please call me a taxi?

podra llamar a un taxi, por favor?

I hope you had an enjoyable stay

espero que haya disfrutado de su estancia

I've really enjoyed my stay

he disfrutado mucho de mi estancia

we've really enjoyed our stay

hemos disfrutado mucho de nuestra estancia