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English UK Management Conference
Managing Expectations
in a Changing World
Sophie Bennett
AISLi Academic Coordinator
Matrix
The set of conditions that provides a system in
which something grows or develops
Matrix
“The Matrix is everywhere, it is all around us, even now in this very room.
You can see it when you look out your window or when you turn on the television. You can feel it when you go to work, when you go to church,
when you pay your taxes.”
Morpheus
The Matrix - Shaping Expectations
student
school
student
The Matrix - Shaping Expectations
school
student
culture
The Matrix - Shaping Expectations
school
student
familyculture
The Matrix - Shaping Expectations
school
student
culture
peers
The Matrix - Shaping Expectations
family
school
student
culture
peerslearning
environment
The Matrix - Shaping Expectations
family
school
student
culture
peers
goals
learning
environment
The Matrix - Shaping Expectations
family
school
student
culture
peers
goals online
learning
environment
The Matrix - Shaping Expectations
family
school
student
culture
peers
goals
economic
factors
online
learning
environment
The Matrix - Shaping Expectations
family
Changing Expectations
Cheap
Changing Expectations
Cheap
Fast
Changing Expectations
Cheap
Fast
Fun
Changing Expectations
Cheap
Fast
Fun
Convenient
Changing Expectations
Negotiating Expectations
The whole truth……
and nothing but the truth…
‘What gets measured gets done’
Listen, acknowledge, build trust
Short, mid, long-term goals
SMARTS: Specific, Measurable, Achievable,
Realistic, Target, Sustainable
Negotiate a win-win
Keep coaching
Turning expectations into goals
Systems
Front Office
DoS Consultation: set goals & make detailed plan
Check ups - prevention not cure, formal and informal check ups
Performance Appraisals - refer to goals, be honest if plans change
Progress tests - feedback & act immediately:
i) another test
ii) opportunity to redo
iii) class discuss value of high expectations & how to reach them
iv) goal setting - realistic improvement in next exam
Great expectations
in the classroom
Social labelling
Empathy & prejudice
Highs and lows
Raising the bar
Awareness raising for
teachers
Knowledge & information
Psychological-emotional
factors
Parental Expectations
Personal Assets
Competitive, global, mobile economy
Need vs want /product vs process / destination vs
journey
Life goals: jobs, immigration, university, school
credits
Quotes
Meeting Expectations
Shorter courses
Meeting Expectations
Shorter courses
Intensive Courses
Meeting Expectations
Shorter courses
Intensive Courses
Certification
Meeting Expectations
Shorter courses
Intensive Courses
Certification
Blended Learning
Meeting Expectations
Shorter courses
Intensive Courses
Certification
Blended Learning
Quality
Meeting Expectations
"The bad news is that as conditions improve,
expectations balloon.
Dramatic improvements in conditions,
as humankind has experienced in recent decades,
translate into greater expectations rather than greater
contentment. If we don’t do something about this, our future
achievements too might leave us as dissatisfied as ever."
Homo Deus by Yuval Harari
Case Studies
Business People - High Profile / Low Level
University students
Teens
Kids
Case Studies