ENHANCED COMMUNICATION VIA AN INTERPRETER

THE CAMBRIDGESHIRE MODELby Katrina Mayfield

GLOBAL MIGRATION

• UK and Cambridgeshire in particular attract large numbers of people

• A vast number of workers from new EU Member States have migrated to the UK since 2004

INTERPRETING SERVICE

• One-off occasion or business as usual?

• Steady growth in the demand for interpreting over the last seven years

• At least one in five of our customers these days

require an interpreting service

CAMBRIDGESHIRE MODEL

• The title “Cambridgeshire model” does not originate from the force

• This term has been introduced recently by some national interpreters’ professional bodies to describe an efficient and effective way of managing interpreting and translation services

CAMBRIDGESHIRE MODELHOW WE OPERATE

• Interpreting and Translation Services Manager

• Standard Operating Procedures (SOP)

• Robust performance management regime

• Staff training

• A microsite on the intranet

CAMBRIDGESHIRE MODEL

• First class service to members of the public regardless of their language or ethnic origin

• Over 200 professional interpreters

• Multilingual Support Officer (MSO) scheme

• Continuing Professional Development (CPD) programme for interpreters & MSOs

• Regular liaison meetings

CAMBRIDGESHIRE MODELIs this model efficient?

• Compliance with the 2010 EU Directive, European Convention on Human Rights and Police and Criminal Evidence Act 1984 (local law)

• High standards ensure consistency and fair treatment of victims, witnesses and suspects regardless of their language

• Proper management allows prompt detection of any new trends resolving any issues effectively and in a timely manner

• Good working relations and mutual respect with interpreters and their national professional bodies

COST EFFICIENCY

• Standards and consistency (SOP)• Robust performance management regime

• Adequate Terms & Conditions for interpreters

• Control• Efficiency and good value for money • Over 50% savings (£400,000) within the last 24

months

INTERPRETERS FILM PROJECT GOALS

• To produce an awareness film

in which to• highlight the role of the interpreter• show bad practice examples• provide good practice guidance

aiming to• assist public service officials to deliver a first class

service to the public regardless of language barriers

INTERPRETERS FILMPROJECT HISTORY

• Autumn 2009: Cambridgeshire Constabulary secured ‘Migrant Impact Funding’ for the production of an awareness film

• December 2009: the multiagency Project Board started work

• October 2010: the production company was appointed

• June 2011: a 45-minute film was released

thanks to:

WE PRODUCED THE FILM!

View it at www.cambs.police.uk/help/professionalinterpreter

THANK YOU FOR YOUR ATTENTION