enterprise infrastructure solutions (eis) · 2020-04-24 · this proposal includes data that shall...
TRANSCRIPT
Disclosure Statement:
This proposal includes data that shall not be disclosed outside the Government and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of—or in connection with—the submission of this data, the Government shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Government’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained all sheets this proposal.
Volume 1 — Technical
Enterprise Infrastructure Solutions (EIS)
Solicitation #QTA0015THA3003
Submitted To: GSA Office of Integrated Technology Services 1800 F Street, NW, 4th Floor Washington, DC 20405
Submitted By: BT Federal Inc. Tony Wellen, Chief Financial Officer (CFO) 11440 Commerce Park Drive, Suite 100 Reston, VA 20191
March 31, 2017
GSA Network Services 2020 EIS RFP QTA0015THA3003
Volume 1 Technical i Use or disclosure of proposal data is subject to tbe restrictions on the cover page of this proposal
BT Federal
Table of Contents
1.0 Network Architecture [L.29.1] ............................................................................. 1
1.1. Understanding [L29.1(A); M.2.1, M.2.1(1)] ......................................................... 9
1.1.1. BT Integrated Network & Other Services .......................................... 11
1.1.2. BT Federal Integrated Management & EIS Services ......................... 13
1.1.3. Service Delivery Points and Service Related Equipment .................. 16
1.2. Quality of Services [L29.1(B); M.2.1(2)] ........................................................... 18
1.2.1. Deliver ............................................................................................... 19
1.2.2. Compliant .......................................................................................... 19
1.2.3. Scalable ............................................................................................ 19
1.2.4. Reliable ............................................................................................. 20
1.2.5. Resilient ............................................................................................ 20
1.3. Service Coverage (for CBSA-Dependent Services) [L29.1(C); M.2.1(3)] ......... 21
1.4. Security [L29.1(D); M.2.1(4), C.1.8.7] .............................................................. 23
1.4.1. Service-Specific Security Requirements [M.2.1(4-a), C.1.8.7, C.1.8.7.1] .......................................................................................... 23
1.4.2. General Requirements [M.2.1(4-b), C.1.8.7, C.1.8.7.1, C.1.8.7.4, C.1.8.7.7] .......................................................................................... 24
1.4.3. Traffic Identification and Routing Policy [L.29(2c), L.29.2.3; M.2.1(4c); C.1.8.8(3)] ......................................................................................... 33
1.4.3.1. Technical Approach to the Design of Aggregation Services [L.29.2.3 (1-8); C.1.8.8(3)] ............................................................................. 33
1.4.3.1.1. Traffic Identification [L.29.2.3 (1)]: .................................................. 34
1.4.3.1.2. Traffic Redirection [L.29.2.3 (2)]: .................................................... 35
1.4.3.1.3. Non-Participating Agency Traffic [L.29.2.3 (3)] ............................... 37 1.4.3.1.4. Traffic Control Mechanisms [L.29.2.3 (4)] ....................................... 37
1.4.3.1.5. Failsafe Redirection of Traffic [L.29.2.3 (5)] .................................... 37
1.4.3.1.6. GFP Hosting [L.29.2.3 (6)] .............................................................. 38
1.4.3.1.7. Availability of Cleared Personnel [L.29.2.3 (7)] ............................... 38
1.4.3.1.8. Measurement of Transport SLAs & KPIs [L.29.2.3 (8)]................... 38
1.4.3.2. Approach to Aggregation Service Implementation [L.29.2.3; C.1.8.8 (3)] .................................................................................................. 38
1.4.3.3. Approach to Aggregation Service Operations [L.29.2.3; C.1.8.8] ... 39
1.4.4. Risk Management Framework Plans [M.2.1(4), C.1.8.7] ................... 41
2.0 Technical Response - [L.29 (2a), L.29.2.1, M.2.1; C.1.2] ................................. 42
2.1. Data Service [C.2.1] ......................................................................................... 42
2.1.1. Virtual Private Network Service (VPNS) [M.2.1; C.1.2, C.2.1.1] ........ 42
2.1.1.1. Understanding [L.29.1(A); M.2.1(1)] ............................................... 44
GSA Network Services 2020 EIS RFP QTA0015THA3003
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2.1.1.2. Quality of Service [L.29.1(B); M.2.1(2)] .......................................... 47
2.1.1.2.1. Deliver ............................................................................................ 47
2.1.1.2.2. Compliant ....................................................................................... 47
2.1.1.2.3. Scalable .......................................................................................... 47
2.1.1.2.4. Reliable and Resilient ..................................................................... 48
2.1.1.3. Service Coverage (for CBSA-Dependent Services) [L29.2.1(C); M.2.1(3)] ......................................................................................... 49
2.1.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii)] ............... 49
2.1.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.1.1.1] 50
2.1.1.5.1. Functional Definition [L.29.2.1 (1st bullet); C.2.1.1.1.1] .................. 51
2.1.1.5.2. Standards [L.29.2.1 (2nd bullet); C.2.1.1.1.2] ................................. 54
2.1.1.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.1.1.1.3] .............................. 54
2.1.1.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.1.1.1.4] ............... 55
2.1.1.6. Features [L.29.2.1 (5th bullet); C.2.1.1.2] ....................................... 58
2.1.1.6.1. High-Availability Options ................................................................. 58
2.1.1.6.2. Interworking Services (Optional) .................................................... 63
2.1.1.7. Interfaces [L.29.2.1 (6th bullet); C.2.1.1.3] ..................................... 63
2.1.1.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.1.1.4] .................... 63
2.1.2. Ethernet Transport Services [M.2.1; C.1.2, C.2.1.2] .......................... 63
2.1.2.1. Understanding [L.29.2.1(A); M.2.1(1)] ............................................ 65
2.1.2.2. Quality of Service [L.29.2.1(B); M.2.1(2)] ....................................... 67
2.1.2.2.1. Deliver ............................................................................................ 67
2.1.2.2.2. Compliant ....................................................................................... 67
2.1.2.2.3. Scalable .......................................................................................... 67
2.1.2.2.4. Reliable and Resilient ..................................................................... 68
2.1.2.3. Service Coverage [L29.2.1(C); M.2.1(3)] ........................................ 68
2.1.2.4. Security [L.29.2.1(D; M.2.1(4)] ....................................................... 68
2.1.2.5. Service and Functional Description [C.2.1.2.1] ............................... 69
2.1.2.5.1. Functional Definition L.29.2.1 (1st bullet); C.2.1.2.1.1] ................... 70
2.1.2.5.2. Standards [L.29.1 (2nd bullet); C.2.1.2.1.2] .................................... 74
2.1.2.5.3. Connectivity [L.29.1 (3rd bullet); C.2.1.2.1.3] ................................. 74
2.1.2.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.1.2.1.4] ............... 75
2.1.2.6. Reserved ........................................................................................ 76
2.1.2.7. Interfaces [L.29.2.1 (6th bullet); C.2.1.2.3] ..................................... 76
2.1.2.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.1.2.4] .................... 77
2.1.3. Optical Wavelength Service [C.2.1.3] ................................................ 77
2.1.4. Private Line Service [C.2.1.4] ............................................................ 77
2.1.5. Synchronous Optical Network Service [C.2.1.5] ................................ 77
GSA Network Services 2020 EIS RFP QTA0015THA3003
Volume 1 Technical iii Use or disclosure of proposal data is subject to tbe restrictions on the cover page of this proposal
BT Federal
2.1.6. Dark Fiber Service [C.2.1.6] .............................................................. 77
2.1.7. Internet Protocol Service [C.2.1.7] .................................................... 77
2.2. Voice Service [M.2.1; C.2.2] ............................................................................ 77
2.2.1. Internet Protocol Voice Service [C.2.2.1] .......................................... 78
2.2.1.1. Understanding [L.29.1(A); M.2.1(1), C.2.2.1.1] ............................... 80
2.2.1.2. Quality of Service [L.29. 1(B); M.2.1(2)] ......................................... 82
2.2.1.2.1. Deliver ............................................................................................ 82
2.2.1.2.2. Compliant ....................................................................................... 83
2.2.1.2.3. Scalable .......................................................................................... 84
2.2.1.2.4. Reliable and Resilient ..................................................................... 84
2.2.1.3. Service Coverage (for CBSA-dependent services) [L29.2.1(C); M.2.1(3)] ......................................................................................... 85
2.2.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii)] ............... 85
2.2.1.4.1. IPVS Traffic Security ...................................................................... 86
2.2.1.4.2. IPVS/Voice Infrastructure Security ................................................. 86
2.2.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.2.1.1] 87
2.2.1.5.1. Service Description......................................................................... 87
2.2.1.5.2. Functional Definition [L.29.2.1 (1st bullet); C.2.2.1.1.1] .................. 89
2.2.1.5.3. Standards [L.29.2.1 (2nd bullet), C.2.2.1.1.2] ................................. 90
2.2.1.5.4. Connectivity [L.29.2.1 (3rd bullet), C.2.2.1.1.3] ............................... 90
2.2.1.5.5. Technical Capabilities [L.29.2.1 (4th bullet); C.2.2.1.1.4] ............... 90
2.2.1.5.6. Features [L.29.2.1 (5th bullet); C.2.2.1.2] ....................................... 95
2.2.1.5.7. Interfaces [L.29.2.1 (6th bullet); C.2.2.1.3] ..................................... 98
2.2.1.5.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.2.1.4] .................... 98
2.2.1.6. Managed LAN Service [C.2.2.1.5] .................................................. 98
2.2.1.6.1. Hardware Components and PoE [C.2.2.1.5] .................................. 98
2.2.1.6.2. Management, Maintenance, Repair/Replacement [C.2.2.1.5] ........ 99
2.2.1.6.3. Technical Capabilities [C.2.2.1.5] ................................................. 100
2.2.1.7. Session Initiation Protocol (SIP) Trunk Service [C.2.2.1.6] ........... 104
2.2.1.7.1. Technical Capabilities (C.2.2.1.6.1) .............................................. 104
2.2.1.7.2. Features (C.2.2.1.6.2) .................................................................. 104
2.2.2. Circuit Switched Voice Service [C.2.2.2] ......................................... 104
2.2.3. Toll Free Service [C.2.2.3] .............................................................. 104
2.2.4. Circuit Switched Data Service [C.2.2.4] .......................................... 105
2.3. Contact Center Service [C.2.3] ...................................................................... 105
2.4. Colocated Hosting Service [C.2.4] ................................................................. 105
2.5. Cloud Service [C.2.5] ..................................................................................... 105
2.6. Wireless Service [C.2.6] ................................................................................. 105
GSA Network Services 2020 EIS RFP QTA0015THA3003
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BT Federal
2.7. Commercial Satellite Communications Service [C.2.7] .................................. 105
2.8. Managed Service [C.2.8] ............................................................................... 106
2.8.1. Managed Network Service [C.2.8.1] ................................................ 106
2.8.1.1. Understanding [L.29.1(A); M.2.1(1)] ............................................. 107
2.8.1.2. Quality of Service [L.29. 1(B); M.2.1(2)] ....................................... 108
2.8.1.2.1. Deliver .......................................................................................... 108
2.8.1.2.2. Compliant ..................................................................................... 108
2.8.1.2.3. Scalable ........................................................................................ 108
2.8.1.2.4. Reliable and Resilient ................................................................... 109
2.8.1.3. Service Coverage (for CBSA-dependent services) [L29.2.1(C); M.2.1(3)] ....................................................................................... 109
2.8.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii) .............. 109
2.8.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.8.1.1] ..................................................................................................... 111
2.8.1.5.1. Functional Definition [L.29.2.1(1st bullet); C.2.8.1.1.1] s/b 2.1.5 .. 116
2.8.1.5.2. Standards [L.29.2.1 (2nd bullet); C.2.8.1.1.2] ............................... 117
2.8.1.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.8.1.1.3] ............................ 117
2.8.1.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.8.1.1.4] ............. 117
2.8.1.6. Features [L.29.2.1 (5th bullet); C.2.8.1.2] ..................................... 124
2.8.1.6.1. GFP Repair and SRE ................................................................... 124
2.8.1.6.2. Agency Specific Network Operations Center (NOC)and Security Operations Center (SOC) ............................................................. 125
2.8.1.6.3. Network Testing ........................................................................... 125
2.8.1.6.4. Traffic Aggregations Service (DHS Only) ..................................... 126
2.8.1.7. Interfaces [L.29.2.1-6; C.2.8.1.2, C.2.8.1.3] .................................. 127
2.8.1.8. Performance Metrics [L.29.2.1-7; C.2.8.1.4] ................................. 127
2.8.2. Web Conferencing Service [C.2.8.2] ............................................... 127
2.8.3. Unified Communications Service [C.2.8.3] ...................................... 127
2.8.4. Managed Trusted Internet Protocol Service [C.2.8.4, F.2.1 # 5-27] 127
2.8.5. Managed Security Service [C.2.8.5] ................................................ 127
2.8.6. Managed Mobility Service [C.2.8.6] ................................................. 127
2.8.7. Audio Conferencing Service [C.2.8.7] ............................................. 127
2.8.8. Video Teleconferencing Service [C.2.8.8] ....................................... 128
2.8.9. DHS Intrusion Prevention Security Service (DHS Only) [C.2.8.9] ... 128
2.9. Access Arrangements [C.2.9] ........................................................................ 128
2.9.1. Understanding [L.29.1(A); M.2.1(1), F.2.1 # 28] .............................. 128
2.9.2. Quality of Service [L.29. 1(B); M.2.1(2)] .......................................... 129
2.9.2.1. Deliver .......................................................................................... 129
GSA Network Services 2020 EIS RFP QTA0015THA3003
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2.9.2.2. Compliant ..................................................................................... 130
2.9.2.3. Scalable ........................................................................................ 130
2.9.2.4. Reliable and Resilient ................................................................... 130
2.9.3. Service Coverage [L29.2.1(C); M.2.1(3)] ........................................ 130
2.9.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i-viii)] ................................... 130
2.9.5. Service Description [L.29.2.1(1); C.2.9.1] ....................................... 131
2.9.5.1. Functional Definition [L.29.2.1(1); C.2.9.1.1] ................................ 131
2.9.5.2. Standards [L.29.2.1 (2nd bullet); C.2.9.1.2] .................................. 132
2.9.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.9.1.3] ............................... 134
2.9.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.9.1.4] ................ 134
2.9.6. Features (Access Diversity and Avoidance) [L.29.2.1(5); C.2.9.2] .. 136
2.9.6.1. Access Route or Path Diversity [C.2.9.2] ...................................... 137
2.9.6.2. Access Route or Path Avoidance [C.2.9.2] ................................... 138
2.9.7. Interfaces [L.29.2.1 (6); C.2.9.3] ...................................................... 139
2.9.8. Performance Metrics [L.29.2.1 (7)] .................................................. 140
2.10. Service Related Equipment ........................................................................... 140
2.10.1. Warranty Service (C.2.10.1) ............................................................ 141
2.11. Service Related Labor ................................................................................... 141
2.12. Cable and Wiring ........................................................................................... 142
2.13. External Traffic Routing Requirement [L.29.2.3, C.1.8.8] ............................... 142
3.0 Transition [C.3] .............................................................................................. 144
4.0 Section 508 Requirements [C.4] .................................................................... 145
4.1. Background [C.4.1] ........................................................................................ 145
4.2. Voluntary Product Accessibility Template [C.4.2, F.2.1 # 33] ........................ 145
4.3. Section 508 Applicability to Technical Requirements [C.4.3] ......................... 145
4.4. Section 508 Provisions Applicable to Technical Requirements [C.4.4] .......... 145
4.5. Section 508 Provisions Applicable to Reporting and Training [C.4.5] ............ 147
5.0 Contractual Matters (“Background”) [C.1] ...................................................... 148
5.1. EIS Goals [C.1.1] ........................................................................................... 148
5.2. EIS Scope for Mandatory and Optional Services [C.1.2, M.1.1] .................... 149
5.3. Minimum Requirements for Geographic Coverage [C.1.3] ............................ 149
5.4. Task Orders [C.1.4] ........................................................................................ 150
5.5. Authorized Users [C.1.5] ................................................................................ 150
5.6. Upgrades and Enhancements [C.1.6] ............................................................ 150
5.7. Organization of this Statement of Work [C.1.7] .............................................. 153
5.8. General Requirements [C.1.8] ....................................................................... 153
5.8.1. Organization of EIS Services [C.1.8.1] ............................................ 153
5.8.2. Service Locations [C.1.8.2] ............................................................. 153
GSA Network Services 2020 EIS RFP QTA0015THA3003
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5.8.3. Performance [C.1.8.3] ..................................................................... 153
5.8.4. Conformity to Standards [C.1.8.4] ................................................... 153
5.8.5. Non-Domestic [C.1.8.5] ................................................................... 153
5.8.6. Interoperability [C.1.8.6] .................................................................. 154
5.8.7. System Security Requirements [C.1.8.7] ........................................ 154
5.8.8. National Policy Requirements [C.1.8.8] ........................................... 155
5.8.9. Technical Support [C.1.8.9] ............................................................. 156
6.0 Technical Volume Documents (Plans) – Attachments ................................... 157
Attachment 1 — EIS Risk Management Framework Plan [L.29.2.2, C.1.8.7] ............... 1
Attachment 2 — MTIPS Risk Management Framework Plan [L.27.2] .......................... 1
Attachment 3 — Acronyms [L.22] ................................................................................. 1
Attachment 4 — Exceptions (None) [L.8] ...................................................................... 1
Attachment 5 — Assumptions and Conditions [L.9] ...................................................... 1
List of Figures
Figure 1-0. BT-GSA Strategic Partnership for the EIS IDIQ ......................................... 1
Figure 1-1. BT-GSA Global Partnership for the EIS IDIQ. ............................................ 3
Figure 1-2. BT-GSA CONUS Partnership for the EIS IDIQ. .......................................... 3
Figure 1-3. BT’s Flexible, Agile Example of Satisfied Complex Customer Requirements ..................................................................................................... 6
Figure 1-4. BT’s Global Services .................................................................................. 7
Figure 1.1-1. BT’s Comprehensive Architecture and Support Infrastructure ............... 10
Figure 1.1-2. BT’s Integrated Network and Other Services ........................................ 11
Figure 1.1-3. BT’s Integrated Management and EIS Services .................................... 14
Figure 1.1-4. BT’s Service Delivery Points and Service Related Equipment .............. 17
Figure 1.3-1. BT Currently Supports 87 CBSAs for Mandatory Services .................... 21
Figure 1.4-1. BT Federal’s Service Boundaries Through Order Process. ................... 24
Figure 1.4-2. BT Federal’s Protected Boundaries. ...................................................... 25
Figure 1.4-3. BT Federal’s Segmentation + Protection of Government Data. ............. 26
Figure 1.4-4. BT Federal’s Traffic Aggregation + National Policy Requirements Architecture ...................................................................................................... 34
Figure 1.4-5. BT Federal’s Segmentation + Protection of Government Data. ............. 40
Figure 2.1-1. BT’s North American Core Network....................................................... 43
Figure 2.1-2. BT’s VPNS (“BT Global IP Connect”) .................................................... 45
GSA Network Services 2020 EIS RFP QTA0015THA3003
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Figure 2.1-3. BT’s VPNS-Supported Application-based Six (6) CoSs. ....................... 52
Figure 2.1-4. BT’s VPNS Solution for Flexible Application-Based CoS. ..................... 53
Figure 2.1-5. BT “Global Connect” for VPNS. ............................................................. 55
Figure 2.1-6. BT’s IP Connect Support for Dual Stack IPv4 and IPv6 VPNs. ............. 58
Figure 2.1-7. BT VPNS Load Sharing to a Single BT POP. ........................................ 59
Figure 2.1-8. BT VPNS Load Sharing to two BT POPs. ............................................. 59
Figure 2.1-9. BT’s Port Protection and Path Protection Fail-Over. ............................. 61
Figure 2.1-10. Port Protection and POP Diversity Fail-Over. ...................................... 61
Figure 2.1-11. BT’s Internet-Based Fail-Over. ............................................................ 62
Figure 2.1-12. BT’s Satellite-Based Fail-Over. ........................................................... 62
Figure 2.1-13. BT’s North American Core Network. .................................................... 64
Figure 2.1-14. BT’s ETS (“BT Global Ethernet Connect”). .......................................... 65
Figure 2.1-15. BT’s ETS E-LINE EPL. ........................................................................ 70
Figure 2.1-16. BT’s ETS E-LINE EVPL. ...................................................................... 71
Figure 2.1-17. BT’s ETS E-LINE E-Tree. .................................................................... 72
Figure 2.1-18. BT’s ETS E-LAN. ................................................................................. 72
Figure 2.1-19. BT’s ETS E-LAN combined with E-LINE EVPC. .................................. 73
Figure 2.2-1. BT’s Global Voice Network. ................................................................... 79
Figure 2.2-2. BT’s One Voice Hosted Platform. .......................................................... 81
Figure 2.2-3. BT’s “One Voice” Hosted Solution for IPVS. .......................................... 88
Figure 2.2-4. BT’s Site for Typical Managed LAN Service .......................................... 99
Figure 2.8-1. BT’s MNS Organization. ...................................................................... 111
Figure 2.8-2. BT’s Integrated Process. ..................................................................... 113
Figure 2.8-3. BT Federal’s NOC Approach/Solution for MNS. .................................. 115
GSA Network Services 2020 EIS RFP QTA0015THA3003
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List of Tables
Table 1-1. Overview of EIS and BT Global Services ....................................................... 8
Table 1.3-1. BT’s 87 CBSAs in Alphabetical Order ....................................................... 22
Table 1.4-1. Communication Paths and BT Federal’s Approach to Security Arrangements ............................................................................................ 27
Table 1.4-2. BT Federal’s Capabilities for Additional Security Requirements [C.1.8.7.6].................................................................................................. 31
Table 2.1-1. BT’s 29 POPs in its Core North American Network* ................................. 44
Table 2.1-2. Legend for Components of BT’s VPNS ..................................................... 45
Table 2.1-3. BT’s VPNS Technical Capability and Detail [C.2.1.1.1.4] .......................... 55
Table 2.1-4. BT’s Ethernet Connect QoS Prioritization Classes .................................... 74
Table 2.1-5. BT’s Ethernet Technical Capabilities ......................................................... 75
Table 2.2-1. Mandatory IPVS Features ......................................................................... 95
Table 2.2-2 Mandatory Standard Features .................................................................... 97
Table 2.2-3. BT’s Compliant IPVS Interfaces ................................................................ 98
Table 2.9-1. BT’s Support for Mandatory Access Arrangements per RFP C.2.9.1.4 ... 134
Table 2.9-2. BT’s Compatibility with AA UNIs ............................................................. 139
Table 5.1-1. EIS Goals and BT’s Fulfillment – Technical ............................................ 148
Table 5.8-1. BT Security Responses Per RFP SOW C.2 ............................................ 155
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BT Federal
1.0 Network Architecture [L.29.1]
BT Federal looks forward to building a strategic
partnership and co-marketing relationship with the
General Services Administration (GSA) to deliver
Mandatory and Optional Services on the Enterprise
Infrastructure Solutions (EIS) IDIQ via the BT
Global Network and supported by BT Federal
Business Support Systems (BT Federal BSS) as
Figure 1-0 depicts.
BT Federal brings capabilities and experience from supporting GSA Agency customers.
It draws in part on the vast capabilities and experience of parent company BT plc. to
which this federal business unit, BT Federal, adds timely, cost-effective solutions,
developed to meet specific EIS requirements. They include capability and experience in
meeting Service Level Agreements (SLAs) on work of similar size and scope.
Figure 1-0. BT-GSA Strategic Partnership for the EIS IDIQ
Delivers EIS Services via BT Network, processed through BSS, to Agency Customers
Why BT Federal?
Delivers MPLS-based product (BT’s IP
Connect Global) through BT-owned
equipment and managed POPs
Draws on relevant Past Performance
and other projects that meet EIS goals
Provides flexible, agile services that
work with multiple, related contracts
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BT Federal
Why BT Federal?
BT Federal is a U.S. based IT services company focused on U.S. Federal Government
customers. BT Federal’s executive management team has a distinguished track record
of both U.S. military and government service and serving well known IT networking and
security-based firms.
With 2014 revenues in excess of $25 billion and 2014 R&D investment of $725 million,
BT Federal’s parent BT plc is one of the 200 largest companies in the world. It serves
more than 80% of the Fortune 500 and 100% of the FTSE100. Its managed networked
IT services business operates globally and delivers locally to help customers in more
than 170 countries. BT delivers its MPLS-based product (BT’s IP Connect Global)
through BT-owned equipment and managed POPs both CONUS and around the world.
BT is a direct descendent of the world’s first commercial telecommunications
undertaking. Founded in 1846, it was the forerunner of the $3.4 trillion IT industry.
Privatized in 1984, BT heralded today’s vibrant, competitive telecommunications
industry. In 2004, BT created a world-leading capability to manage major contracts to
deliver communications and networked IT services globally.
BT operates a large global infrastructure capable of supporting customized network
solutions that optimize the Government’s use of terrestrial and satellite resources (see
Figure 1-1). BT was the first network service provider to launch an award-winning
global MPLS-based network providing a scalable, protocol-independent transport
worldwide. BT currently provides end-to-end managed network services to Government
organizations, multinational corporations, and domestic businesses operating globally.
BT’s network underpins governments, businesses, and consumers with unique breadth
of scope, reach, and capability around the globe. Figure 1-1 and Figure 1-2 depict BT’s
network infrastructure coverage both globally and CONUS respectively. BT brings
communications and networked IT products and services securely, efficiently worldwide.
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BT Federal
Delivers EIS Services—and more—to global customers around the world
Figure 1-2.
Delivers EIS Services—and more—to global customers around the world
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BT Federal
Innovation
BT is continuously growing its network in both reach and capacity. It is expanding
optical services, MPLS, carrier virtual private network (VPN), Ethernet, Voice, and
satellite infrastructure. BT is adding Internet peering points of presence (POPs) to
further the reach of existing products and to expand portfolio offerings with new services
(e.g., POP mobile access and Cloud services). BT invested more than $725 Million in
Research & Development in 2014 to bring the next generation of network services and
technologies customers as an industry leader.
Examples of BT’s innovation include:
NfV: NfV involves the implementation of network functions in software that can
run on generic computing hardware. These virtual functions can be deployed
anywhere in the network without having to install new equipment. BT will deliver
a virtual appliance to a customer site in minutes where previously it took weeks
to commission and install the hardware version. BT initiated the Network
Functions Virtualization Industry Specification Group (ISG) under the auspices of
ETSI. Open to all including non-ETSI members, the NfV ISG aims to build the
NfV ecosystem, identify common approaches to solve technical challenges and
encourage innovation. The group already includes more than 20 global carriers
plus more than 85 leading equipment and software vendors.
SDN: SDN techniques are orchestrating local area network within datacenters
through provisioning of virtual networking machines. Connectivity to applications
can be turned up at the same time as compute infrastructure and applications. In
the near term, BT sees SDN being used to turn up new connections between the
datacenter and WAN customer sites, to add new in-line services into the network
and new connectivity between locations.
.
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BT Federal
EIS Goals
The overarching goal for EIS is to make the resulting contracts as flexible and agile as
possible to meet and satisfy the widely differing requirements of the federal Agencies
both now and for the next decade and beyond.
BT services leverage both global and local relationships in combination with a wholly
owned and operated diverse core architecture to provide Agencies with high
performance through localized access routes, resiliency through diverse core
architecture, and flexibility as a function of a network generation data network
implementation.
The BT network serves as the core infrastructure for Data Centers throughout Europe
and connects partner datacenters throughout the globe. The Diversity and engineered
failover levels of the BT Network enable network architecture to include not just physical
access and core diversity, but Continuity of Operation failover compliance engineered
into the service fabric of the BT Offering. BT One Voice and Internet based Remote
VPN access services enable customers to maintain business and mission capabilities
regardless of the physical presence of its work force.
BT Federal will provide flexible, agile services because BT Federal is itself flexible,
agile, and ready to meet widely differing requirements of federal Agencies, now and for
years to come. As Figure 1-3 depicts
. Based on Federal experience, BT
foresees similar need for high-quality services delivered by highly skilled experts who
can manage and cooperate on complex, interrelated contracts in flexible, agile manner.
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BT Federal
Figure 1-3.
BT’s commitment to GSA and the Government is to go beyond networks and
infrastructure and offer the Government a partnership based on sharing engineering
expertise and delivering a range of network-centric services that result in outcomes that
enhance value. BT’s value in the partnership is around full life-cycle management in
support of customer’s requirements and overall business imperatives. BT has extensive
experience in mobilizing teams to transition existing infrastructure and/or transform
infrastructure into desired future state.
BT’s goal is to become GSA’s trusted network partner of choice. In support of GSA’s
EIS, BT will provide lifecycle engagement throughout the duration of the program. BT
looks forward to having the opportunity to provide key mission support activities as part
of the EIS program. The BT Team is eager and ready to work directly with GSA
providing telecommunications network connectivity solutions that meet the needs of the
GSA and the U.S. Government Agencies it supports around the globe.
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BT Federal
Network Architecture and BT Global Services
BT provides a global standardized
network architecture that will support all
offered EIS services.
BT serves government, business, non-
profit, and consumer customers, who
demand a wide range of services, as
Figure 1-4 shows.
Figure 1-4. BT’s Global Services
Can deliver state-of-the art services (including EIS Services) to Government Agencies.
BT’s Network Architecture
Robust architecture based on global network of
services
Interoperability with Legacy Telco Services
Dedicated BT Federal team for engineering
support and program management
Proven processes and engineering that ensure
service delivery and sustained performance
Secure operations that meet Government
Security-/Information-handling requirements
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BT Federal
Each EIS Service maps to a BT corporate service shown in Table 1-1.
Table 1-1. Overview of EIS and BT Global Services
EIS Service BT Complement
Mandatory Services currently bid by BT Federal
Virtual Private Network Service BT One Connect
Ethernet Transport Service BT One Connect
Internet Protocol Voice Service BT One Voice
Managed Network Service BT Compute
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BT Federal
BT offers the following:
Mandatory Services that already meet EIS requirements and KPIs (with near-
future plans to extend to Optional Services via contract modifications)
Sustainment of supporting engineering, operations organizations, and
processes to:
Enable services
Ensure service delivery
Sustain service performance
Coverage that includes:
CONUS network for immediate coverage of 87 Core Based Statistical Areas
(CBSAs) plus expansion capability
OCONUS and Non-Domestic network for 60+ countries directly (e.g., with
dedicated or Ethernet access) and another 150+ using Internet-based VPN
services
Security:
Driven by requirements in securing Global infrastructure and securing the
networks of customers
Understanding of Government national security requirements for EIS
Operations in security environments that already meet these requirements
The following details the BT architecture for EIS.
1.1. Understanding [L29.1(A); M.2.1, M.2.1(1)]
BT’s network architecture, shown in Figure 1.1-1, will meet EIS Mandatory Services and
requirements and is structured around the core capabilities, customer access, and
support systems of the BT Global network. In addition to the Mandatory Services and
capabilities for EIS, the architecture enables future service expansion to provide
additional Optional Services and technology refreshment over the life of the contract.
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BT Federal
Figure 1.1-1.
Spans from Service Related Equipment and required Access Arrangements to BT’s data
transport and services for a flexible network and secure operational environment
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BT Federal
The following is a discussion of the different major elements of BT’s Architecture for EIS.
1.1.1. BT Integrated Network & Other Services
BT’s network provides the fundamental Layer 1, Layer 2, and Layer 3 services that
underlies all BT data network services as well as possess common capabilities needed
to provide service to customer locations.
BT’s network and related services, as Figure 1.1-2 depicts, comprises:
Figure 1.1-2. BT’s Integrated Network and Other Services
BT’s Infrastructure is the Foundation for all Mandatory EIS Network Services
and Future Expansion
Layer 1 Services (Supporting PLS, SONET, and OWS): Using optical network
technology to provide high-performance and high-availability services to enable
BT’s Multi-Protocol Labeled Switching (MPLS) Core plus provide backhaul from
access providers and customer premises.
Layer 2/3 Services (Supporting VPNS, ETS, IPS): Using MPLS to enable one
seamless platform both Layer 2 (e.g., Switched Ethernet) and Layer 3 (e.g., IP
router VPN) as a foundation of BT’s Virtual Private Network and Ethernet
Transport Services, interoperability with Legacy Telco Services as well as access
to Internet Services.
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BT Federal
Implemented using commercial best practices and carrier-grade equipment
with processor and power-supply redundancy
BT MPLS Core Routers utilizes dual diverse CPUs and Power supplies and
are inter - connected via multiple High Speed Gigabit Optical Back Bone links
which are diversely routed to ensure maximum availability and resiliency to
provide necessary performance that meet or exceed EIS service performance
metric KPIs.
so traffic stays more local
and enables BT to meet Latency KPIs and to provide POP diversity and
avoidance
60+ Non-Domestic countries for seamless CONUS-OCONUS networking
Carrier-grade routers with built-in redundancy and engineered route-diverse
connectivity to rest of network enables core network to meet Availability KPIs
(e.g. Cisco, Juniper, Alcatel Lucent, etc.)
BT engineering staff, who perform capacity planning and fault analysis to help
BT to meet Grade of Service (Packet Delivery) and Jitter KPIs
Provides transport for other Mandatory Services (e.g., Internet Protocol Voice
Service) and for control information required to support customer premise
based devises under Managed Network Service
BT Access Network: Support for legacy TDM services as well as Ethernet
services to required set of CBSAs. For all access types, BT will work directly with
access providers to supply required access performance to meet EIS KPIs as
well as engineer and deliver required access route diversity in conjunction with
specific route or path diversity requirements.
Traditional Local Exchange Providers (LECs): BT will leverage our
CONUS LEC partnerships to provide best possible access pricing for
traditional TDM based Private Line service (i.e., T1, DS3, etc.) as well as
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BT Federal
Synchronous Optical Networking (SONET) and Layer 2 Ethernet Private Line
(EPL) and Ethernet Virtual Private Line (EVPL) services.
Emerging Ethernet Access Providers (MSOs). Services from Multiple-
System Operators (MSOs, AKA Cable Companies) that provide access to
nearly 100 million CONUS customers. These MSOs typically do not share
access and routes with Traditional Local Service Providers, thus enhancing
diversity options where available. The BT network incorporates an increasing
set of MSOs, which enables BT’s use MSO’s flexible, cost effective network
access solutions to provide Agencies with resilient networking services.
Wireless: Includes Wi-Fi, Mobile (e.g., 4G, Line of Sight), to Satellite services
PSTN: Global connectivity to the CONUS and Non-Domestic Public
Switched Telephone Network (PSTN)
Internet: Internet provider in CONUS and Non-Domestic
Hosting and Cloud: Extensive Hosting Cloud services for Agencies, which
BT uses to support its own operations and services
1.1.2. BT Federal Integrated Management & EIS Services
The BT EIS Architecture provides an environment that enables full operations support
for all mandatory and optional EIS services.
As Figure 1.1-3 shows, BT provides management and services in distinct security
domains to meet Government information assurance requirements:
Global Services – 3rd Party Access and Services: Support for legacy TDM
services as well as Ethernet services to required set of CBSAs. For all access
types, BT will work directly with access service provider to ensure KPI
performance requirements are meet. Additionally, any site with diversity
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BT Federal
requirements BT will work in partnership with access service provider to engineer
a diverse solution as specified by the customer, as follows:
Figure 1.1-3. BT’s Integrated Management and EIS Services
Has a comprehensive Operations Support and BSS to support all EIS Services plus Agency
Requirements for Security and Security Services
Traditional Local Exchange Providers (LECs): BT will leverage our
CONUS LEC partnerships to provide best possible access pricing for
traditional TDM based Private Line service (i.e., T1, DS3, etc.) as well as
SONET and Layer 2 Ethernet Private Line (EPL) and Ethernet Virtual Private
Line (EVPL) services.
Emerging Ethernet Access Providers (MSOs). Services from Multiple-
System Operators (MSOs, AKA Cable Companies) that provide access to
nearly 100 million CONUS customers. These MSOs typically do not share
access and routes with Traditional Local Service Providers, thus enhancing
diversity options where available. The BT network incorporates an increasing
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BT Federal
set of MSOs, which enables BT’s use MSO’s flexible, cost effective network
access solutions to provide Agencies with resilient networking services.
Wireless: Includes Wi-Fi, Mobile (e.g., 4G), to Satellite services
PSTN: Global connectivity to the CONUS and OCONUS Public Switched
Telephone Network (PSTN)
Internet: Internet provider in CONUS and OCONUS
Global Services – BT Security:
Service Operations: Supports underlying capabilities to meet Mandatory
Service requirements:
o Provisioning: Coordinates needed Service and Access Arrangement
for orders, with required status information provided to BT EIS
Infrastructure for use by BT EIS Project Management staff
o Operations: Network Operations monitors all aspect of service
delivery including underlying Core network services and associated
customer location access services; also provides EIS-required Service
performance information (provided via EIS Customer and GSA Portal)
Security Management: Provides comprehensive Cyber Security
management of the underlying BT infrastructure.
Future Services: BT has a flexible management platform to support the
optional services, integrating service-specific management platforms into an
integrated solution to meet EIS requirements
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BT Federal
underlying all service delivery
and support systems, with system that specifically supports EIS partitioned
from larger BT Security Management platform to ensure proper handling of
customer information and enable BT to meet National Security requirements;
used to ensure security posture of EIS Portals and their connection to Internet
for secure access by GSA and EIS customers
EIS Customer & GSA Portals: Systems used to meet specific IT
requirements of the EIS contract, of which examples are:
o Customer Ordering Portal
o Customer Trouble Management Portal
o Billing Portal
o Service Performance Portal
o TO Portal
o Customer Inventory Portal
o Customer Reports Portal
o GSA Information Portal
Managed Network Services: Systems used to support EIS MNS service,
with capabilities tailored by TO requirements and can include Security
Information and Event Management (SIEM) systems to meet customer needs
1.1.3. Service Delivery Points and Service Related Equipment
BT has “Premier” status with all major hardware and software providers, and BT has the
experience to architect, design, engineer, acquire, install, and operate devices to meet
Agency needs.
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BT Federal
As Figure 1.1-4 depicts, BT offers:
Network Interface Devices: In some cases, these devices are used to terminate
access connects delivered to Agency locations in order to provide required,
Agency-ordered Access Arrangement (AA) Service Delivery Point (SDP) User
Network Interface (UNI). In addition, these devices also enable end-to-end
management and performance data collection for transport service (e.g., VPNS,
ETS) and to support components of measuring Key Performance Indicators
(KPIs)
Service Related Equipment: Used to provide specific EIS Service SDPs,
examples of which include:
Voice Services Devices: Include Voice Analog Telephone Adaptors to
support standard 2-wire telephones for IPVS, IPVS Phones, local IPVS PBXs
Security Devices: Either stand-alone or incorporated into routers; include
VPN devices using required encryption standards (e.g., FIPS-140-2) to
enable Broadband, Wireless, and/or Extranet access to Agency-specific
network services (e.g., VPNS)
Campus and Local Area Network Equipment: Devices to meet specific
Agency TOs to build-out Campus (CAN) and Local (LAN) networks
Figure 1.1-4. BT’s Service Delivery Points and Service Related Equipment
Allow BT’s architecture to incorporate SRE to meet Agency Requirements
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BT Federal
Summary
Combined, the BT EIS Architecture supports all mandatory services and provides the
foundation for adding optional services.
Mandatory Services:
Virtual Private Network Service (VPNS): VPNS is provided as the
combination of the BT’s Integrated Network’s Layer 3 Virtual Private Network
(VPN) capabilities, associated Access Arrangements, Service Related
Equipment (SRE), and BT Services and Security Systems.
Ethernet Transport Service (ETS): ETS is provided as the combination of
the BT’s Integrated Network’s Layer 2 VPN capabilities, associated AAs,
SRE, and BT Services and Security Systems.
Internet Protocol Voice Service (IPVS): IPVS is provided as a combination
of the BT Integrated Network, BT’s Global PSTN connectivity, SRE, and BT
Services and Security Systems.
Managed Network Services (MNS): MNS is provided by systems within the
BT Federal Security Enclave, ensuring the required capabilities to manage all
aspects of an EIS customer’s network with the required security elements.
Optional and Future Services. BT’s Architecture directly supports the addition
of the EIS Optional Services as well as future services to meet Agency needs.
This includes services themselves, necessary operations support systems, and
integration in the EIS Instructure (including requirements for EIS Customer Portal
1.2. Quality of Services [L29.1(B); M.2.1(2)]
BT’s comprehensive architecture provides the foundation for all Mandatory Services
and the maintenance of quality across the following required metrics:
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BT Federal
1.2.1. Deliver
BT’s delivery approach relies on a combination of technical capabilities, service
automation, and dedicated program and project management:
Technical: BT dedicated engineering staff ensure that technical capabilities that
deliver services and service features as well as sufficient capacity in Network-to-
Network Interfaces (NNI) with local access providers plus Core network capacity
(with areas of scalability specific to EIS services addressed in Sections 2.1.1
VPNS, 2.1.2, ETS, 2.2.1 IPVS, 2.8.1 MNS)
Service Automation: BT has a sophisticated BSS environment to ensure
consistency of provisioning actions, strict configuration management, and
escalation to ensure that BT meets service delivery KPIs
Program & Project Management: BT’s program management team has
experience with Government customers in scheduling and coordinating service
delivery, including: requirements verification, site surveys, CPE Service Devices,
and schedule for installation, test, and turn-up and transition management
1.2.2. Compliant
BT’s network will ensure metrics and reporting for all aspects of service delivery KPIs:
BT has expertise to design and deliver all elements of necessary support
infrastructure per Government rules and regulations
BT has incorporated KPI compliance specifics into each of the Services
described in this document
1.2.3. Scalable
BT will provide all services, designed to ensure scalability using both tactical and
strategic capacity planning.
Strategic: BT performs strategic capacity planning and scaling analysis to
address scalability by adding core locations, router upgrades and replacements,
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BT Federal
upgrades of backbone capacity and architecture, and increased capacity and
architecture with local access providers
Tactical: On a tactical basis BT proactively monitors network capacity (e.g., PE-
to-PE utilization plus PE to local access providers) and device use (e.g.,
performance and chassis, slot, card use) and services capacity (e.g., call
management system capacity, licensed software use) to enable BT to meet
Agency scaling in accordance with service KPIs
Capacity Guidelines (aside form areas of scalability specific to EIS services—
addressed in respective EIS Service sections below) including:
Other Consumables: BT tracks bandwidth, hardware and licenses to ensure
KPI delivery intervals based on BT purchase/acquisition cycles
1.2.4. Reliable
BT designs its network services with commercial best-practice resiliency:
Engineering principles include: 1) redundant route processor and power supplies
in network equipment and 2) active-active call management servers to support
voice services
Use of robust service provisioning automation helps prevent “human factor” that
can degrade service reliability
1.2.5. Resilient
BT draws on Reliability for Resiliency in:
Transport Services: BT network uses industry standard practices such as
MPLS Fast-Re-Route to ensure service in event of backbone failures.
Additionally, BT MPLS Router links are provisioned up to a max of 80% capacity
to ensure sufficient bandwidth is available for Fast-Re-Route
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BT Federal
Models: BT uses sophisticated models to model each service’s architecture and
implementation (and dependence on other services) by identifying performance
and services availability-based system component failures (e.g., routers) so BT
engineers can determine critical items that impact resiliency and deliver within
agreed-upon KPIs
Solutions: To meet specific resiliency requirements (e.g., based on an Agency
TO), BT will engineer solution to meet these requirements (e.g., highly resilient
access to Agency sites like traditional SONET ring protection, 1+1 arrangements
to Carrier Ethernet and Ethernet access ring technologies)
1.3. Service Coverage (for CBSA-Dependent Services) [L29.1(C); M.2.1(3)]
BT Architecture’s service coverage, as Figure 1.3-1 shows (with CBSAs listed in Table
1.3-1) includes BT’s current 87 CBSAs, which provide all Mandatory Services. In
addition (but not shown) are services not bound by these CBSAs. Such services are
either accessible via Internet (e.g., Remote Access for VPNS) or in areas with limited,
often basic access methods (e.g., Ethernet but no SONET access).
Figure 1.3-1. BT Currently Supports 87 CBSAs for Mandatory Services
Offers Mandatory Services to 87 of top 100 CBSA CONUS
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Table 1.3-1. BT’s 87 CBSAs in Alphabetical Order
# Code CBSA Name # Code CBSA Name
1. 10580 Albany, NY 45 28940 Knoxville, TN
2. 10740 Albuquerque, NM 46 29740 Las Cruces, NM
3. 11460 Ann Arbor, MI 47 29820 Las Vegas, NV
4. 11700 Asheville, NC 48 30780 Little Rock, AR
5. 12060 Atlanta, GA 49 31080 Los Angeles, CA
6. 12100 Atlantic City, NJ 50 31140 Louisville, KY
7. 12260 Augusta, GA 51 32820 Memphis, TN
8. 12420 Austin, TX 52 33100 Miami, FL
9. 12580 Baltimore, MD 53 33340 Milwaukee, WI
10. 12980 Battle Creek, MI 54 33460 Minneapolis, MN
11. 13820 Birmingham, AL 55 33660 Mobile, AL
12. 14460 Boston, MA-NH 56 33860 Montgomery, AL
13. 15380 Buffalo, NY 57 34980 Nashville, TN
14. 15680 California, MD 58 35380 New Orleans, LA
15. 16700 Charleston, SC 59 35620 New York, NY
16. 16740 Charlotte, NC 60 36260 Ogden, UT
17. 16860 Chattanooga, TN 61 36420 Oklahoma City, OK
18. 16980 Chicago, IL 62 36540 Omaha, NE
19. 17140 Cincinnati, OH 63 36740 Orlando, FL
20. 17460 Cleveland, OH 64 37340 Palm Bay, FL
21. 17820 Colorado Springs, CO 65 37980 Philadelphia, PA
22. 17900 Columbia, SC 66 38060 Phoenix, AZ
23. 18140 Columbus, OH 67 38300 Pittsburgh, PA
24. 19100 Dallas, TX 68 38540 Pocatello, ID
25. 19380 Dayton, OH 69 38900 Portland, OR
26. 19740 Denver, CO 70 39300 Providence, RI
27. 19820 Detroit, MI 71 40060 Richmond, VA
28. 20140 Dublin, GA 72 40140 Riverside, CA
29. 20500 Durham, NC 73 40220 Roanoke, VA
30. 21340 El Paso, TX 74 40900 Sacramento, CA
31. 22180 Fayetteville, NC 75 41620 Salt Lake City, UT
32. 22660 Fort Collins, CO 76 41700 San Antonio, TX
33. 23420 Fresno, CA 77 41740 San Diego, CA
34. 23540 Gainesville, FL 78 41860 San Francisco, CA
35. 25060 Gulfport, MS 79 41940 San Jose, CA
36. 25180 Hagerstown, MD 80 42660 Seattle, WA
37. 26420 Houston, TX 81 43340 Shreveport, LA
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# Code CBSA Name # Code CBSA Name
38. 26620 Huntsville, AL 82 41180 St. Louis, MO
39. 26900 Indianapolis, IN 83 45300 Tampa, FL
40. 27140 Jackson, MS 84 46140 Tulsa, OK
41. 27260 Jacksonville, FL 85 46220 Tuscaloosa, AL
42. 27740 Johnson City, TN 86 47580 Warner Robins, GA
43. 28140 Kansas City, MO 87 47900 Washington, DC
44. 28660 Killeen, TX
In addition to CONUS-based CBSAs, BT’s network includes worldwide infrastructure in
more than 60 countries, which provide services to more than 170 countries plus
Network-to-Network Interconnects and access agreements that enable seamless
CONUS-OCONUS global communication. For more details, please see Section 5.3,
Service Coverage.
1.4. Security [L29.1(D); M.2.1(4), C.1.8.7]
BT Federal’s proposed architecture and services will comply with security specifications
as identified and discussed in this section.
1.4.1. Service-Specific Security Requirements [M.2.1(4-a), C.1.8.7, C.1.8.7.1]
BT Federal meets outlined requirements as stated in RFP C.1.8.7, for service-specific
core solutions. BT Federal bases delivery of core services on segmentation of data for
Government Agencies, which both allows for passage of minimal provisioning
information to BT Federal and third-parties and also obfuscates when practical.
Furthermore, BT Federal’s system architecture meets and provides for a Moderate
System classification. BT Federal has designed this system, as seen in Figures 1.1-1
and 1.1-3 in Section 1.1, Understanding, to provide flexibility for higher classifications
as well as Agency-specific requirements. This system provides for compliance with
FISMA, DoD, Intelligence Community, and NIST requirements. BT Federal will comply
with FISMA, DoD and Intelligence Community-associated guidance and directives to
include all applicable FIPS, NIST SP 800 series guidelines. More specifically, it
provides for controls in NIST SP 800-53R4 that support cyber resiliency and focuses on
data protection through BSS certification and encryption of data.
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BT Federal
The BT Federal BSS has a boundary that exists between the BSS and ordering
Government Agencies, as Figure 1.4-1 shows. The boundary supports FISMA, NIST,
and other U.S. Government standards (designed to protect Agency data). All services
provided by BT Federal will traverse the boundary and ensure that ordering Agency
data receives protection. Within the BT Federal BSS, BT Federal has created a
boundary for ISO 27001 compliance and requires that third-party vendors submit their
certifications for review on a TO basis before allowance to deliver said service to a
Government end client.
Figure 1.4-1.
Establishes Security Boundaries for Agency data from service order entry to activation.
1.4.2. General Requirements [M.2.1(4-b), C.1.8.7, C.1.8.7.1, C.1.8.7.4, C.1.8.7.7]
BT Federal has designed controls characterized in terms of resiliency, identified factors
to consider when selecting, tailoring, or implementing controls to improve cyber security
and resiliency to reduce risk. Should new or additional policy requirements arise that
require contract modification for the new Government-specified requirements, BT
Federal will submit a technical approach and schedule for proposing these modifications
to the CO per contract modification guidelines in RFP J.4.
BT Federal recognizes potential concerns and requirements of Government Agency
clients to achieve their missions, tasks, organizational priorities—and how, increasingly,
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BT Federal
mission success relies on IT infrastructure. BT Federal also understands requirements
for Government Agencies to meet federally mandated policies and procedures to
protect their infrastructure and the nation as a whole. BT Federal will protect all network
services, information, BT Federal infrastructure and information-processing resources
against threats, attacks, or failures of systems. Cyberattacks are no longer simple,
discrete events: rather, Agencies face series of siege-long campaigns waged by well-
funded adversaries. Today’s adversaries use approaches like Advanced Persistent
Threat (APT) that include stealthy, persistent, sophisticated techniques to establish a
foothold in organization’s systems—and then maintain and extend footholds throughout
organizations. Adversaries then exfiltrate sensitive information and disrupt operations,
contributing new variables into the ever-evolving threat landscape.
BT Federal recognizes Agency requirements to communicate locally, nationally, and
globally—effectively and securely. Such communications occur through Agency-level
security and encryption combined with securing Agency information. BT Federal
understands that EIS contracts will include information used by BT Federal itself; such
information demands protection of network controls and services provided by BT
Federal and its EIS subcontractors. To protect Agency data, BT Federal will create the
BT Federal BSS with a defined boundary, as shown in Figure 1.4-2, Figure 1.4-3, and
Figure 1.4-2. BT Federal’s Protected Boundaries.
Protect Agency data for continuous secure, encrypted exchange of information
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BT Federal
BT Federal service protection will include continuous secure, encrypted exchange of
Use proper segmentation to afford Agencies protection for their data.
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BT Federal
Table 1.4-1. Communication Paths and BT Federal’s Approach to
Security Arrangements
Communication
Path
BT Federal Approach to Security
Arrangements
Benefits to Government Agencies
Government
Agency to BT
Federal
BT Federal will coordinate with each
Agency to ensure FIPS 140-2 compliance
with communications to/from Agency
Protection of Agency data
Includes “CONTROLLED
UNCLASSIFIED INFORMATION”
(CUI) or contractor-selected
designation per document sensitivity
through encrypted communications
with BT Federal per FIPS PUB 140-2,
“Security requirements for
Cryptographic Modules”
BT Federal to BT
and 3rd-Party
Vendors
Protection of Agency data by:
o Restriction of access to and
communication of Agency data (other
than minimal details for processing
orders)
o
Protection of Agency data
Secure communications of order and
operational data
In addition,
This also includes, at network and services levels, meeting
Government requirements and mandates for a Moderate System classification and
having the flexibility to meet specific TO-based Agency requirements.
BT Federal is committed to protecting Agency data and is adapting its EIS Risk
Management Framework Plan (attached in this Technical volume), BSS Risk
Management Framework Plan (attached to the Management volume), and future BSS
System Security Plans (BSS SSPs) for this boundary as committed in the NIST 800-
53v4 controls, NIST SP 800-37, NIST SP 800-18 Rev 1, and other NIST 800 series
guidelines. Through ongoing management of SSPs, Risk Management Framework
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BT Federal
Plans, and other NIST-based processes and procedures, supported by internal and
third party audits, BT Federal affirms commitment to the Government.
As a global security participant, BT Federal’s in-place security architecture has direct
access to vulnerability information, often before it becomes publicly available. The
Government is assured that BT Federal will provide world-class security measures to
protect the integrity of all physical and logical network elements.
Outer Layer of Security (Physical Layer)
At the outer layer, physical access controls will operate within BT Global Services
facilities and redundant network pathways that operate outside of BT Global Services
facilities. BT will address physical security for each Global POP (GPOP) by placing it
inside a secured facility, built according to highest industry standards where BT can
have site access monitored and regulated via specific access controls. BT will control,
log, and monitor access to these facilities by either network security equipment or
physical presence of security guards on premises 24x7. For colocated sites, BT will
apply both supplier policies along with its requirements.
Inner Layer (Network Access)
Firewalls and remote access systems will protect BT computer networks at the internal
layer. Alternatively, BT will provide perimeter security to prevent intrusion from untrusted
networks. Since neither addresses remote access, BT’s Global Services Network
Security will use front-end secure token devices to protect remote access users from
unauthorized access. Here, usernames and passwords will remain unique and
randomly generated for added protection. BT will review daily audits of firewall activity
for unauthorized changes have taken place. “2 Factor” Authentication will be
implemented on any computing device with direct access to controlled Government
information as identified under FISMA Moderate controls.
Management Systems (subsystem)
BT will use UNIX-based management systems based within its campus network,
protected by firewall routers that use detail ACL (access control lists) and/or rule-based
firewalls to block unrecognized packets. Only a limited number of users with BT
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BT Federal
Security’s approval will have permission to access these routers. BT audits all UNIX
systems within campus LANs monthly. BT will perform security patches whenever
available. BT’s use of VPNs and MPLS will prevent one customer from viewing
another’s data unless authorized as part of a Community of Interest Networks (CoINs).
BT will accomplish such prevention by use of proprietary labels applied to incoming
packets to determine how to route them.
Routers (Network Element)
BT will install routers in the network with Terminal Access Controller Access System
(TACACS) for authentication, which use individual usernames and passwords. BT will
review request for access and will process within appropriate global security functions.
BT will encrypt passwords. BT will generate/change password and SNMP community
strings randomly (not using vendor default) as BT's data security standards for
password parameters. BT will review access methodology for other support elements.
Review will lower password compromise and need for regular changes to password
parameters.
Personnel Background Investigation Requirements [C.1.8.7.7]
BT Federal will perform personnel security/suitability checking in accordance with FAR
Part 52.204-9. BT Federal recognizes and will enforce, at the ordering Agency’s cost
that all BT Federal personnel with access to Government information within the security
A&A scope successfully complete background investigation in accordance with
Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and
Budget (OMB) guidance M-05-24, M-11-11 “Continued Implementation of Homeland
Security Presidential Directive (HSPD-12) Policy for a Common Identification Standard
for Federal Employees and Contractors,” and as specified in Agency-identified security
directives and procedural guides.
Risk Management Approach [C.1.8.7.4]
In depth details for the Risk Management can be found within the attached BT Federal
EIS Risk Management Framework Plan. At a high level per NIST 800-37, Revision 1,
BT Federal is committed to work with each Agency to meet requirements for a Security
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BT Federal
Assessment and Authorization (Security A&A). This commitment includes controls and
boundaries that comprise the BT Federal BSS, and a boundary for each service
(Service-specific) that holds or transmits Government sensitive data and Government
CUI data.
BT Federal will comply with all security A&A requirements mandated by federal laws,
directives and policies, including making available any documentation, physical access,
and logical access needed to support this requirement. BT Federal will work Agencies
on Agency-specific IT security procedural guidance associated with managing
enterprise risk and guidance on performing Security A&A.
System Security Plan
BT Federal is committed to the highest level of Security and protection of Agency
assets, asset information, and information. The BT Federal Chief Information Security
Officer (CISO), or program-specific ISSO, will provide quarterly/annual project plans,
System Security Plans (SSPs) based on NIST SP 800-18 Rev 1 deliverables, and
details as defined within NIST SP 800-37.
Agency Requirements
BT Federal has built its BSS and support architecture to be able to meet at minimum
FIPS 199, “Standard for Security Categorization of Federal Information and Information
Systems” for a minimum level of Moderate Impact Level.
. Each of these follow
the FISMA, FIPS, NIST, ICD, and DoDI requirements as required by the Moderate
Impact Level categorization or specific customer requirements that may be agreed upon
on a per customer, per contract basis. More specifically, it provides compliance with
controls in NIST SP 800-53R4 that support cyber resiliency.
BT Federal has designed all portions of the BT Federal BSS and infrastructure to
comply with IPv4 and IPv6. BT Federal will enable all network management by using
IPv6 to support OMB Memorandum M-05-22 and NIST SP 500-267.
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BT Federal
A&A Commitment
As provided in NIST 800-37, Revision 1, BT Federal is committed to work with each
Agency to meet requirements for a Security Assessment and Authorization (Security
A&A). This will include controls and boundaries that include the BT Federal BSS and
other systems that will hold Agency-specific details. These systems will comprise:
Customer Ordering, Customer Trouble Management, Billing, Service Performance,
Task Ordering, Customer Inventory, Customer Reporting, and GSA Information. BT
Federal will work with each Agency on Agency-specific IT security procedural guidance
associated with managing enterprise risk and guidance on performing the A&A.
Additional Security Requirements
BT Federal meets and agrees to incremental requirements, as Table 1.4-2 shows. BT
Federal is committed to supporting each Agency’s unique requirements as they arise in
TOs to protect U.S. National interest.
Table 1.4-2. BT Federal’s Capabilities for Additional Security
Requirements [C.1.8.7.6]
ID # RFP Description BT Federal Capabilities
1 The deliverables identified in RFP C.1.8.7.5 shall be
labeled “CONTROLLED UNCLASSIFIED
INFORMATION” (CUI) or contractor selected
designation per document sensitivity. External
transmission/dissemination of CUI data to or from an
Agency computer must be encrypted. Certified
encryption modules must be used in accordance with
FIPS PUB 140-2, “Security requirements for
Cryptographic Modules.”
BT Federal has experience in supporting the
U.S. Government and in meeting the
requirements as outlined in FIPS PUB 140-2.
BT Federal will coordinate with each Agency
to ensure FIPS 140-2 compliance with any
communication to and from the Agency.
Encryption of communication is a core BSS
and support functionality at a BT Federal
operational and corporate level.
2 The government has the right to perform
manual or automated audits, scans, reviews, or
other inspections of the contractor’s IT
environment being used to provide or facilitate
services for the government.
In accordance with the FAR (see FAR I, 52.239-
1) the contractor shall be responsible for the
following privacy and security safeguards:
BT Federal recognizes the Government’s
right to perform audits, scans, reviews and
other inspections of BT Federal IT
environment and facilities used to fulfill this
contract.
In compliance with FAR I, 52.239-1, BT
Federal will safeguard the information
associated with this contract and each TO:
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BT Federal
ID # RFP Description BT Federal Capabilities
1. The contractor shall not publish or disclose in
any manner, without the CO’s written
consent, the details of any safeguards either
designed or developed by the contractor
under this TO or otherwise provided by the
government. Exception - Disclosure to a
Consumer Agency for purposes of security
assessment and authorization verification.
2. To the extent required to carry out a program
of inspection to safeguard against threats and
hazards to the security, integrity, availability
and confidentiality of any non-public
government data collected and stored by the
contractor, the contractor shall afford the
government logical and physical access to the
contractor’s facilities, installations, technical
capabilities, operations, documentation,
records, and databases within 72 hours of the
request. Automated audits shall include, but
are not limited to, the following methods:
o Authenticated/unauthenticated operating
system/network vulnerability scans
o Authenticated and unauthenticated web
application vulnerability scans
o Authenticated and unauthenticated
database application vulnerability scans
o Internal and external penetration tests
3. Automated scans can be performed by
government personnel, or agents acting on
behalf of the government, using government
operated equipment, and government
specified tools. If the contractor chooses to
run its own automated scans or audits, results
from these scans may, at the government’s
discretion, be accepted in lieu of government
performed vulnerability scans. In these cases,
scanning tools and their configuration shall be
approved by the government. In addition, the
1. BT Federal will not publish or disclose
details of any safeguards either designed
or developed by the contractor under this
TO or otherwise provided by the
Government. Exception - Disclosure to a
Consumer Agency for purposes of
security assessment and authorization
verification.
2. BT Federal will provide access within 72
hours as needed to fulfill FAR mandates.
BT Federal will support the use of
automated audits to include the following
methods:
o Authenticated and unauthenticated
operating system/network vulnerability
scans
o Authenticated and unauthenticated web
applications vulnerability scans
o Authenticated and unauthenticated
database application vulnerability scans
o Internal and external penetration tests
3. BT Federal will support either the
Government or its appointed agent(s) using
Government equipment and Government
tools to run automated scans. If the
Government finds BT Federal automated
scans and audits acceptable and chooses to
accept these in lieu of their own; then BT
Federal will have the scanning tools and
configurations approved by the Government.
In addition, the results of BT Federal will
conducted scans and provide them, in full, to
the Government.
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BT Federal
ID # RFP Description BT Federal Capabilities
results of contractor-conducted scans shall be
provided, in full, to the government.
MTIPS
BT Federal will bid on the MTIPS Optional Service in the near future as part of an EIS
contract modification, per RFP G.3.2.5 "Authorization of Orders" and RFP L.27 "General
Proposal Instructions." (We also mention this below in Section 2.8.4, MTIPS.)
1.4.3. Traffic Identification and Routing Policy [L.29(2c), L.29.2.3; M.2.1(4c);
C.1.8.8(3)]
For all relevant services offerings under EIS (e.g., VPNS) that transports Internet,
.
1.4.3.1. Technical Approach to the Design of Aggregation Services [L.29.2.3 (1-
8); C.1.8.8(3)]
BT Federal’s network design solution, which Figure 1.4-4 depicts, can address all
external traffic routing requirements in RFP C.1.8.8-3.
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BT Federal
Federal EIS contract. BT Federal’s design has the characteristics to meet RFP C.1.8.8-
3 requirements.
1.4.3.1.1. Traffic Identification [L.29.2.3 (1)]:
BT Federal will use the following methodology to identify participating Agency traffic,
based on programmatic and technical approaches. BT Federal’s Program Management
team will work to have full understanding of each Agency’s network activity and
potential for their networks to connect to other Agencies. This includes:
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BT Federal
Identification of routing and aggregation from requirements in initial TOs
Program discussions with Agencies to understand data flows for routing via
Government Furnished Equipment (GFE)
Continuous review by BT Federal’s program management and implementation
engineering to identify new aggregation requirements
Periodic review by BT Federal’s program team of orders placed by Agencies
1.4.3.1.2. Traffic Redirection [L.29.2.3 (2)]:
Dedicated Transport Services
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BT Federal
Data Transport Services
Major POPs and End-Points
Transport Types and Speed
BT Federal will ensure that all transport types for Mandatory Services are available at
Enclave service BT POPs. Any access (if the Enclave is not colocated with the POP)
from the BT POP to the Enclave will be sufficient (i.e., in speed) to ensure that it does
not impact Agency performance.
Diversity
, all BT POPs receive service by diverse routes (to other BT
POPs) to ensure high-service availability. Any required access from BT POPs to
created EINSTEIN Enclaves will also receive service by route diverse network services.
Number of Hops and Delays Per Hop
BT Federal has configured its data network as a partial mesh. Such configurations
minimize impact of router “hops.” It also minimizes impact of router and link failures on
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BT Federal
network performance.
1.4.3.1.3. Non-Participating Agency Traffic [L.29.2.3 (3)]
1.4.3.1.4. Traffic Control Mechanisms [L.29.2.3 (4)]
For data services, BT Federal’s use of secure tunnels to transport affected traffic to
aggregation Enclaves will provide additional security by preventing Agency traffic from
inadvertent or malicious by-pass. Agency traffic cannot re-direct without two different
actions on different devices. First, redirection would require changes in the secure
tunnel from the participating Agency’s location to Enclaves. Second, redirection would
require changes in routing setup to enable traffic to enter the participating Agency’s
normal VPN, as opposed to VPN setup to move data to GFP Enclave. Also, BT Federal
will monitor all device configurations and will mark any unauthorized changes as a
security issue, which will invoke enforcement of appropriate response plan.
1.4.3.1.5. Failsafe Redirection of Traffic [L.29.2.3 (5)]
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BT Federal
1.4.3.1.6. GFP Hosting [L.29.2.3 (6)]
1.4.3.1.7. Availability of Cleared Personnel [L.29.2.3 (7)]
1.4.3.1.8. Measurement of Transport SLAs & KPIs [L.29.2.3 (8)]
1.4.3.2. Approach to Aggregation Service Implementation [L.29.2.3; C.1.8.8 (3)]
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BT Federal
1.4.3.3. Approach to Aggregation Service Operations [L.29.2.3; C.1.8.8]
Identify Traffic Flows: BT Federal’s EIS Project Team assigned to a
participating Agency will work with that Agency to identify traffic flows that need
to conform to National Policy requirements. BT Federal will accomplish this by
interviewing appropriate Agency staff and documenting BT Federal’s solution as
it meets the Agency’s EIS service requirements.
Security Infrastructure:
s.
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BT Federal
Figure 1.4-5. .
Segregates the BT Federal BSS management environment to ensure proper handling of
Government information and national security requirements
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BT Federal
1.4.4. Risk Management Framework Plans [M.2.1(4), C.1.8.7]
BT Federal’s proposed architecture and services will comply with security specifications
as identified in the Risk Management Framework Plan provided in Attachment 1 “EIS
Risk Management Framework Plan”.
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BT Federal
2.0 Technical Response - [L.29 (2a), L.29.2.1, M.2.1; C.1.2]
The following sub-sections provide BT’s detailed response for Virtual Private Network
Services, Ethernet Transport Services, and Mandatory Voice Services (Internet Protocol
Voice Service), and Managed Network Services.
2.1. Data Service [C.2.1]
BT is bidding the two Mandatory Services under Date Service as follows.
2.1.1. Virtual Private Network Service (VPNS) [M.2.1; C.1.2, C.2.1.1]
VPNS is provided as an EIS service, based on BT’s Global Connect Network. This
network is designed to provide the performance, reliability, and security of a leased-line
network with the any-to-any scalability and flexibility of an IP network. The IP Connect
Global Network and its management system are ISO 27001 certified, providing a high
quality of operation of the network, including the logical and physical protection of all
essential systems to ensure robust monitoring and control. The IP Connect Global
features include:
Global Reach to more than 170 countries, including:
POPs in CONUS
MPLS Technology providing robust Layer 2 and Layer 3 services
Multi VPN, Extranet VPN, Multicast VPN
BT Managed or Customer provided CPE
Robust, resilient Architecture using a Dual-Core and Dual-Vendor Approach
Flexible dedicated, Ethernet, and Satellite access
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BT Federal
Cities where BT owns local Fiber networks
with Digital Subscriber Line (xDSL) access
Countries with Ethernet access
170+ Countries with Internet Connect service
Countries with Mobile (3G/4G) access
111+ Countries with Satellite access (including CONUS and US Territories)
Hybrid Virtual Private Network solution using secure Internet Access:
170+ Countries
Access technology agnostic
BT’s North American MPLS core network, depicted in Figure 2.1-1, enables high-
speed, robust Virtual Private IP networks to support Government requirements
throughout North America.
Figure 2.1-1.
Provides High-Performance, Resilient, Scalable Platform to meet EIS Requirements
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BT Federal
Table 2.1-1.
y
2.1.1.1. Understanding [L.29.1(A); M.2.1(1)]
The BT IP Global Connect network is a critical part of BT’s Architecture (detailed in
Section 1.1, Understanding). This solution meets all EIS service requirements for
VPNS:
Secure, reliable, and high-speed MPLS-based IP VPN multi-service core network
enabling partially and fully-meshed Wide Area Networks (WANs), also known as
Virtual Private Networks (VPNs)
Comprehensive and innovative combination of Access Arrangements
Intranet, Extranet, and Remote Access Solutions seamlessly and securely
connecting Internet and Broadband sites and Remote (including mobile) users to
customer WANs
of services to support a full range of application requirements from
time-critical voice and video to non-critical traffic.
The
r
and other network management.
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BT Federal
Essential elements of BT’s solution for VPNS appear in Figure 2.1-2 and
Table 2.1-2. They appear in BT’s Architecture (detailed in Section 1.1, Understanding)
as the Layer 2/3 Services cloud and Global Services Management Systems.
Figure 2.1-2. BT’s VPNS (“BT Global IP Connect”)
Provides VPNS with seamless, secure CONUS/OCONUS access to Agency WANs
Table 2.1-2 provides a legend for components of BT’s VPNS.
Table 2.1-2. Legend for Components of BT’s VPNS
1. Routine access 2. Critical access with
POP diversity
3. Critical access with route
diversity to POP
4. “Wi-Fi” access
5. Dedicated Internet
Access
6. Satellite access 7. Wireless “4G” 8. Line-of-sight
wireless access
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BT Federal
Details of the solution include:
IP Connect MPLS Core:
Uses unique dual-vendor/dual-core approach to enable very high resilience to
router and link availability
Provides multiple-path diverse-route connecting core routers to ensure that
link failures (e.g., due to fiber cuts) do not affect service availability
Provides bandwidth to IP Connect Access POPs Provider Edge (PE) router
functions
IP Connect Access POPs:
Serve PE routing functions that create customer WANs (VPNs) using Virtual
Route Forwarding (VRF) tables and MPLS bandwidth
Connect to Access Providers
Access Providers:
Enable private line (e.g., T1, DS3, OC-x, Ethernet), Shared Ethernet,
Wireless, and Satellite connectivity
Offer options for high-availability, route diverse, and POP-diverse access
Offer Internet Services
Include BT access services
IP Connect Internet Gateway:
Provides seamless connectivity to intranet, extranet, remote users
Enables backup connectivity that uses Internet and access providers
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BT Federal
2.1.1.2. Quality of Service [L.29.1(B); M.2.1(2)]
BT’s Quality of Service (QoS) that Government and Agency customers can expect
follow in terms of services delivered, compliance, scalability, reliability and resiliency.
2.1.1.2.1. Deliver
BT uses a comprehensive approach for the delivery of all services to customers. Upon
receipt of an order, we assign a Post-Sales Engineer and a Project Manager. These
personnel work together throughout the process to convert the ordered service into a
delivered capability.
2.1.1.2.2. Compliant
The BT VPNS solution is compliant with all EIS requirements as well as the mandatory
Access Arrangements as described in the Architecture (see Section 1.1,
Understanding) and discussed in Section 2.9, Access Arrangements.
2.1.1.2.3. Scalable
As a leading Global Telecommunications Service Provider, BT has comprehensive
approaches to ensure the scalability of all its services. For IP Connect, our planning and
engineering staff perform the following:
For the MPLS core, BT proactively monitors trunk utilization and all aspects of
router performance and health to ensure that they meet both the tactical (near-
term) and strategic (long-term) requirements of the Government. Upgrades (e.g.,
trunk and router capacity), are planned and implemented against the projected
utilization growth (and service resiliency) to maintain delivery and network
performance, and in accordance with EIS VPNS Key Performance Indicators
(KPIs) and Acceptable Quality Levels (AQLs).
Similar to the MPLS core, we take a proactive approach when it comes to
monitoring router performance, port and slot availability, and connectivity to core
routers. Upgrades are made to ensure that services scale meets projected
demands. These upgrades ensure that we will deliver MPLS services in
accordance with EIS VPNS KPIs and AQLs.
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BT Federal
We proactively monitor capacity utilization on Network-to-Network Interfaces
(NNIs) used by all access providers. This information is used to project growth,
and plan capacity upgrades and augments. BT will increase capacity to ensure
that increased access provisioning does not adversely affect service
performance and KPIs and AQLs.
BT will proactively monitor Internet VPN Gateways (that enable secure access to
customer WANs/VPNs), over the Internet. This includes capacity to the Internet
and the MPLS network as well as the performance and capacity of the VPN
device. BT will increase capacity as necessary to meet Government
requirements to maintain or exceed AQLs.
2.1.1.2.4. Reliable and Resilient
BT uses commercial best practices to ensure service reliability and resiliency, including:
MPLS protection mechanisms (e.g., FRR)
Multiple Core Nodes with diverse routes and connections between core nodes
No over provisioning/subscribing MPLS links, max provisioning/subscribing of
80% of link bandwidth
Carrier-class equipment (dual power supplies, route processors, dual-router
nodes, etc.)
Carrier-class facilities with dual power feeds and redundant power systems, each
with at least eight hours of backup
On-site hardware sparing to reduce Mean-Time-To-Repair (MTTR)
Strict configuration management control and operations procedures
Architecture modeling, capacity planning, ability to operate with failures
Comprehensive network, performance monitoring, and trouble resolution
supported by two 7x24x365 Network Control Centers (CONUS and OCONUS)
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2.1.1.3. Service Coverage (for CBSA-Dependent Services) [L29.2.1(C); M.2.1(3)]
Based on an analysis of mandatory Access Arrangements and BTs technical approach
and in-place access agreements for VPN services, the CBSAs supported appear in
Figure 1.3-1. There are no CBSA limitations for the use of Internet-based Extranet and
Remote Access to VPNS WANs.
2.1.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii)]
BT Federal’s use of VPNs with MPLS technology will help protect Government data
transmissions on BT’s IP Global Connect network (VPNS) by segregating that data from
all other. BT will monitor all management systems proactively 24/7 and real-time to
detect (unauthorized) access attempts into the core network. BT’s IP Connect Global
service complies fully with leading Security Standards and Practices. These include ISO
27001 and 27002 standards on integrity. BT also plays a global leadership role in the
security portion of the Telecom market. BT belongs to a number of international
organizations and confederations who promote incident prevention. Resultant programs
include: Forum of Incident Response & Security Team (FIRST), the Computer
Emergency Response Team (CERT), DHS Carrier Infrastructure and Key Resource
(CIKR), and the Cyber Information Sharing and Collaboration Program (CISCP).
VPNS Configuration
BT Federal will have VPN assignments performed on core network elements by using
centrally managed configuration systems. These systems will reside on a separate
secure LAN segment, which BT Federal will monitor for logon failures and other security
related issues. Access to these systems will go through BT Federal’s Integrated
Security Services and will receive revalidation at least every six months.
VPNS Password Management
BT Federal Network Security will request access to routers, access nodes,
management systems, VPN order and assignment systems for review and approval by
security organizations. BT Federal Network Security will change passwords at least
once a month and will distribute them in encrypted form.
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VPNS Audits
BT Federal Network Security will perform regular audits on all network components,
including: routers, Unix systems, Management systems, VPNs, and administrative
systems.
VPNS Security Services Handling for Network Elements
2.1.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.1.1.1]
To meet the VPNS requirements for the Government, BT will provide our secure,
reliable, high-speed IP Global Connect platform, as described in Section 2.1.1, VPNS.
Our services will provide the following:
VPNS Ports: Serve as MPLS VPN ports on BT IP Connect network, based on
IETF RFC 4364 creating one or more WANs each with its own Closed User
Group (CUG) and IP addressing; use MPLS multiple services including support
for IPv4 and IPv6 addressing and routing
VPNS Port CoS Configuration: Provides for Customer selection of parameters
for 6 CoS settings; enables traffic prioritization based on application needs using
IP header Differentiated Services (DiffServ) Code Point (DSCP) marking
Access Arrangements: Provides Access to VPNs using Ethernet (shared and
dedicated) and Satellite services
Internet Gateways: Enables seamless connection of fixed sites or remote users
using secure VPN technology (e.g., FIPS-compliant IPSec and SSL solutions)
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2.1.1.5.1. Functional Definition [L.29.2.1 (1st bullet); C.2.1.1.1.1]
BT’s technical approach for supplying intranet, extranet, and remote services based on
use of IP Global Connect follow below:
Intranet
BT enables intranet solutions based upon provisioning of Internet Engineering Task
Force (IETF) RFC 4364 CUGs on BT’s IP Global Connect (MPLS) network. These
create Virtual Route Forwarding (VRF) tables that contain private IP routing space for
each VPN assigned to a customer. Bandwidth between VRFs use Labeled Switch
Paths, attach to virtual ports, and extend to customer sites using the selected AA.
Extranet
BT bases extranet solutions on use of Internet-based access from customer sites and
secure, encrypted tunnels which are standard capabilities of BT’s hybrid VPN (“HVPN”)
IP Connect product. Based on IPSec technology following Government requirements,
(e.g., FIPS-140-2 AES-256), these tunnels can:
Direct Termination: Terminates directly customer-site to customer-site; enables
creation of network based on partial or full-mesh; also connects to BT IP Connect
Gateway allowing further connection to Intranet (MPLS-based) customer WAN
Gateway Termination: Terminates on BT IP Connect Internet-to-MPLS/VPN
Gateway; enables connectivity of single site (or, as above, number of sites) to
connect to Intranet customer WAN
Remote Access
BT enables users’ (Remote Access via router-based, or workstation based) VPN clients
to connect to an IP Connect MPLS-based WAN using the Internet Gateway. BT
supports IPSec and SSL/TLS (Similar to the Extranet solution) and can configure them
to meet Government standards (e.g., FIPS-140-2 AES256). IP Connect (the basis for
VPNS) supports of Service (CoS) to address the range of application
requirements from time-critical (voice and video) and business-critical (transactions) to
non-critical (email) traffic.
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BT’s CoS model uses Differentiated Service Code Point (DSCP). DSCP provides low-
latency to critical network traffic such as voice or streaming media. It also provides
simple, best-effort service to non-critical services like Web traffic or file transfers. BT’s
Classes of Service include:
CoS as applied to applications within BT’s IP Connect Global appear in Figure 2.1-3.
Figure 2.1-3.
Enable transport of Agency data, voice, and video applications over a single network.
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BT’s standard IP Connect CoS model, which supports VPNS,
as Figure 2.1-4 shows.
Figure 2.1-4. BT’s
Enables real-time bandwidth for voice; enables bursting’s full use of Agency bandwidth
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2.1.1.5.2. Standards [L.29.2.1 (2nd bullet); C.2.1.1.1.2]
BT will comply with standards listed in RFP C.2.1.1.1.2 and as required in future TOs.
2.1.1.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.1.1.1.3]
BT will comply with all connectivity instances listed in RFP C.2.1.1.1.3 VPNS. BT’s
VPNS will connect Government locations and trusted business partners via leased lines
for site-to-site access or broadband for remote access to provide direct connectivity
between all sites as a partially- or fully-meshed WAN. For VPNS, BT offers many forms
of connectivity to the BT “IP Global Connect” platform (e.g., Ethernet, Leased Line,
Broadband): BT will comply with all listed connectivity requirements for Mandatory
Services and, when modifying the EIS contract for Optional Services in the near future.
A detailed description of how appear in Section 2.1.1.1, Understanding, and further
detailed in Section 1.1, Understanding, regarding Network Architecture.Access
methods, whether dedicated, shared, satellite, wireless, or via Internet will work with
BT’s VPNS to create logical WAN connectivity whether any-to-any, hub-and-spoke, or
hybrid. This includes secure services to trusted business partners and secure access
for remote access users, as Figure 2.1-5 depicts.
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Figure 2.1-5. BT “Global Connect” for VPNS.
Supports a full range of legacy and Ethernet-based access methods
2.1.1.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.1.1.1.4]
In Table 2.1-3, BT details its approach to meeting technical capabilities required in the
RFP here in similar sequence provided in RFP C.2.1.1.1.4.
Table 2.1-3.
.
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.
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Figure 2.1-6.
Supports combination of IPv4 and IPv6 VPNs at Agency locations
2.1.1.6. Features [L.29.2.1 (5th bullet); C.2.1.1.2]
BT will meet the listed (required) technical capabilities per following sub-sections below.
2.1.1.6.1. High-Availability Options
BT’s design will provide for the following high-availability options: Load Sharing, Fail-
Over Protection, and Diverse Access Points to Service Provider’s POP(s).
Load Sharing
Load Sharing will consist of two (2) Connection Endpoint routers (CEs) at an Agency’s
network at Agency-specific sites. BT will configure both CEs located on the same LAN
Segment. BT will configure a pair of access links with the following requirements:
Termination on pair of PEs located in:
Single BT POP (see Figure 2.1-7)
Two diverse BT POPs (see Figure 2.1-8)
Pair of links that act as Primary and Secondary, both active at same time
Physical and logical Port Speed same for both links
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Inbound load sharing, achieved by iBGP multipath
Outbound load sharing distributed to WAN that faces edge routers via Cisco
Express Forwarding (CEF) or routing protocols (e.g., EIGRP load balancing)
Figure 2.1-7. BT VPNS Load Sharing to a Single BT POP.
Enables Access High-Availability Load Sharing for an Agency’s location using at least two IP
Connect PEs at a Single BT POP
Figure 2.1-8. BT VPNS Load Sharing to two BT POPs.
Enables Access High-Availability Load Sharing for an Agency’s location using at least two IP
Connect PEs at two BT POPs
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Fail-Over Protection
Failover Protection of CE will be provided by either Hot Standby Routing Protocol
(HSRP) or Virtual Router Redundancy Protocol (VRRP) each of these protocols will
enable increased site resiliency by creating a redundant router pair with an
Active/Standby or Master/Backup designated relationship. Thus providing a single
default gateway with failover protection for customer services. VRRP further expands
this failover capability by allowing interoperability with multiple vendor’s equipment as
well as designating additional routers to participate as Backup devices further
increasing hardware resiliency and service availability.
Either option is available to increase the availability of an Agency customer site, by
providing two paths to the BT IP Connect network. BT provides basic Fail-Over
Protection. BT marks one access path as Primary and the other access as Failover—
only used in the event that Primary path or port becomes unavailable. During normal
operation, BT will route all traffic over the Primary port. Should this connection fail, BT
will then route traffic routed over the Failover port. Failover is unavailable to transport
traffic if the Primary is operating properly.
BT can use virtually all access methods associated with BT IP Connect for VPNS to
support Fail-Over Protection: Dedicated (e.g., Private Line, SONET, Dedicated
Ethernet), Ethernet (including shared and Layer 2 Cable and DSL access), Satellite,
and Internet using Hybrid VPN secure access.
In general, BT will use the following two (2) Failover approaches in combination with
access routing to diverse BT Access POPs.
1. Layer 3 Resilience
Port Protection and Path Protection: Use of two diversely routed access paths
to single BT POP that terminates in two different PE Routers (see
Figure 2.1-9)
Port Protection and POP Diversity Fail-Over: Use of two diversely routed
access paths to two (2) geographically diverse BT POPs (see Figure 2.1-10)
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Figure 2.1-9. BT’s Port Protection and Path Protection Fail-Over.
Uses High-Availability port and path protection with 2 IP Connect PEs to Single BT POP
Figure 2.1-10. Port Protection and POP Diversity Fail-Over.
Uses High-Availability Fail-Over with 2 IP Connect PEs at 2 BT POPs
2. Physical Access Resilience
Examples include:
Using diversely routed access to one or more BT POPs (Figure 2.1-10, above)
Using Internet-based (including wireless) Hybrid VPN connectivity for routing
failover (Figure 2.1-11)
Using Satellite connectivity (Figure 2.1-12)
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This flexibility enables the use of two different type of VPNS ports to support Fail-over:
Ports do not need to be of same size
Ports do not need to use the same access type
This enable the customer to tailor the cost of the Fail-over approach to meet critical
functional needs and business needs (i.e., cost effectiveness).
Figure 2.1-11. BT’s Internet-Based Fail-Over.
Provides high-availability by using 2 IP Connect PEs for Internet-based
Failover to 2 BT POPs
Figure 2.1-12. BT’s Satellite-Based Fail-Over.
Provides high-availability by using 2 IP Connect PEs for satellite-based
Fail-Over to 2 BT POPs.
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3. Diverse access points to service provider’s POP(s)
BT provides design, engineering and implantation of diverse access solutions to POPs
as a standard service. BT will work with the Government to understand TO objectives
and requirements and develop solutions based on available Access Arrangements.
In general, this requires BT’s working with local access providers to provide Circuit
Layout Records (CLRs) that show physical routing of access systems from Agency
customer sites to BT POPs. BT will use one or more access providers to ensure that
design and implementation of diverse routing.
2.1.1.6.2. Interworking Services (Optional)
BT will enable Interworking between BT’s VPNS and ETS by establishing gateways
between the services. BT will address the solution on a TO basis to ensure that the
resulting solution meets Agency customer objectives and requirements.
2.1.1.7. Interfaces [L.29.2.1 (6th bullet); C.2.1.1.3]
BT’s VPNS will support all required service UNIs at the SDP for VPNS and is
compatible with all Interfaces listed in RFP C.2.1.1.3 Interfaces.
As described in Section 2.1.1.5.2, Standards, BT will support VPNS with the BT “IP
Connect” network via IPv6. (BT will also support E1/E3—standard in countries that use
the E-carrier system.)
2.1.1.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.1.1.4]
BT will meet each Key Performance Indicators (KPIs) listed in RFP C.2.1.1.4. BT treats
performance levels and acceptable quality level (AQL) for these VPNS KPIs as
mandatory unless marked optional. BT accepts definitions and measurement guidelines
in RFP G.8.2.
2.1.2. Ethernet Transport Services [M.2.1; C.1.2, C.2.1.2]
BT will provide Ethernet Transport Services (ETS) by using the BT Ethernet Connect
Global network a family of expanding Ethernet transport services, CONUS and
OCONUS. Based on the BT Global MPLS platform, BT ETS will conform to standards of
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the Internet Engineering Task Force (IETF) and Metro Ethernet Forum (MEF). BT’s ETS
will provide Layer 2 connectivity, providing Agency customers with network flexibility:
Layer 2 Topologies: Ethernet Line (E-LINE) and Ethernet LAN (E-LAN)
Bandwidth: Defined bandwidth between Ethernet Connect locations using
Ethernet Private Virtual Circuits (EVCs)
CoS: Using Ethernet Class of Service (CoS) (802.1p) to address application
specific performance requirements
CONUS / OCONUS Networks:
BT’s North American MPLS core network, as Figure 2.1-13 shows, provides the
foundation for BT’s high-speed, robust ETS networks to support Agency requirements.
Figure 2.1-13.
Provides a high-performance, resilient, scalable platform to meet ETS requirements
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2.1.2.1. Understanding [L.29.2.1(A); M.2.1(1)]
For ETS, BT will provide Agency customers with BT “Ethernet Global Connect,”
described in Section 1.1, Understanding, as Layer 2/3 services. This solution meets
all ETS service requirements in the following manner:
Secure, high availability, high-speed MPLS-based ETS over BT’s multi-service
MPLS core network to provide E-LINE and E-LAN topologies
Comprehensive, innovative combination of Access Arrangements, both
dedicated and shared
of services (CoS) to support a full range of application
requirements from time-critical voice and video to non-critical traffic
The BT Global Ethernet Connect will support BT’s network architecture for ETS, as
Figure 2.1-14 depicts.
Figure 2.1-14. BT’s ETS (“BT Global Ethernet Connect”).
Uses BT’s Core MPLS Network to provide required functions to create ETS Line and LAN
solutions, CONUS and OCONUS
Details of the solution include:
MPLS Core:
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Unique dual vendor and dual core approach that enable very high resilience
to router and link failures
Multiple path diverse routes connecting core routers ensures that link failures
(e.g., due to fiber cuts) do not isolate core network routers
MPLS Fast Re-Route (FRR) that enables very rapid restoration of
connectivity between core routers in the event of a link or router failure
Provides bandwidth to the Ethernet Access POPs PE router functions
Ethernet Access POPs:
Provider Edge (PE) routing function creates customer-logical Ethernet Private
Line (EPL), Ethernet Virtual Private Line (EVPL), and Ethernet LAN (ELAN)
tables to support creation of EIS customer E-LINE and E-LAN solutions
Connect to Access Providers
Access Providers:
BT’s comprehensive set of access providers that enable Dedicated and
Shared Ethernet, Wireless, and Satellite connectivity
Options for high-availability, route diverse, and POP-diverse access
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2.1.2.2. Quality of Service [L.29.2.1(B); M.2.1(2)]
2.1.2.2.1. Deliver
BT will use a comprehensive approach to deliver all services to Agency customers. BT
will assign a Post-Sales Engineer and a Project Manager to oversee the delivery of
services per awarded design and in a timely manner. They will work in concert to turn
accepted or ordered service into delivered capability. BT will manage its CONUS
network from the Operational Group and NOC facilities located in Reston VA.
2.1.2.2.2. Compliant
The BT ETS solution is compliant with all EIS requirements as well as the mandatory
Access Arrangements as described in the Architecture (see Section 1.1,
Understanding) and discussed in Section 2.9, Access Arrangements.
2.1.2.2.3. Scalable
BT’s comprehensive approach to ensuring scalability of all services includes planning
and engineering staff, who will perform the following services to ensure that Ethernet
Connect Global remains scalable while maintaining peak performance and adheres to
Government standards:
MPLS Core: BT will track trunk utilization and all aspects of router performance
so they meet both tactical (near-term) and strategic (long-term) requirements. BT
will plan upgrades (e.g., trunk and router capacity) and implement them against
projected capacity growth (and service resiliency) to maintain delivery and
network performance in accordance with ETS KPIs and Acceptance Quality
Limits (AQLs).
Router Performance: Similar to the MPLS core, BT will proactively monitor
router performance, port and slot availability, and connectivity to core routers. BT
will perform upgrades so services scale against projected demands. This
proactive approach will ensure that BT will deliver services in accordance with
acceptable KPIs and AQLs.
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NNI Capacity Utilization: BT will monitor capacity utilization on Network-to-
Network Interfaces (NNIs) with all access providers. Based on projected growth,
BT will increase capacity so access provisioning will not impact service
performance and provisioning of KPIs and AQLs.
2.1.2.2.4. Reliable and Resilient
BT adheres to industry best practices to ensure service reliability and resiliency, like:
MPLS protection mechanism (e.g., FRR)
Multiple route diverse connections between core nodes
Carrier-class equipment (dual power supplies, route processors, dual-router, etc.)
Carrier-class facilities with dual power feeds and redundant power systems, each
with at least eight hours of backup
No over provisioning/subscribing MPLS links, max provisioning/subscribing of
80% of link bandwidth
On-site hardware sparing to reduce Mean-Time-To-Repair (MTTR)
Strict configuration and change management control and operations procedures
Architecture modeling, capacity planning, and ability to operate with failures
Comprehensive network and performance monitoring and trouble resolution
supported by two 24x7 Network Control Centers located CONUS and OCONUS
2.1.2.3. Service Coverage [L29.2.1(C); M.2.1(3)]
Based on analysis of mandatory Access Arrangements and BT’s technical approach
and in-place access agreements for ETS services, BT offers 87 CBSAs supported,
detailed in Section 1.3, Service Coverage (for CBSA-Dependent Services).
2.1.2.4. Security [L.29.2.1(D; M.2.1(4)]
BT’s ISO 27001 certification for Ethernet Connect Global Core Network encompasses
activities carried out by the BT Network Control Center to manage the Ethernet Connect
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Global Network. These activities include logical and physical protection of all network
devices and essential systems required to ensure robust monitoring and control.
BT Federal will apply federal security standards such as FISMA to infrastructure that
provides Managed Network Service and remote Ethernet Transport Services. BT will
manage solution components of third-party vendors to include pass-through security
and compliance provisions. Such standards may include: encryption, device,
performance, and security monitoring for non-BT systems and components.
2.1.2.5. Service and Functional Description [C.2.1.2.1]
BT Ethernet Connect Global is a Carrier Grade Ethernet transport that uses the BT
MPLS services platform, using IETF and MEF standards for Ethernet over MPLS.
Ethernet links are transported using MPLS label switched paths (LSPs) inside an outer
MPLS “tunnel”. Point-to-point connections can also be provided by Ethernet over
SONET solutions where available.
To meet carrier grade Ethernet requirements, BT will provide our secure, reliable, high-
speed Ethernet Connect Global platform as either dedicated or shared service (per TO
requirements). The service will enable Agencies to interconnect their LANs (e.g.,
10Mbps-100Gbps) as either point-to-point or -multipoint or any-to-any over MAN/WAN.
The service includes:
Access and Service Ports: Includes access to Agency customer site (i.e.,
Access Arrangement) and Layer 2 VPN port, Layer 2 services based on IETF
RFC 4664) and Closed User Groups (CUGs) defined for the Layer 2 switching
environment for each customer. (BT installs a Network Demarcation Device to
support end-to-end service performance monitoring.)
Ethernet Virtual Circuits (EVCs) – E-LINE (EPL & EVPL): Logical connections
for data transmission paths between customer sites or to L2VPN for E-LAN.
Topology:
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E-LINE: Ethernet Private Line (EPL) configurable as Ethernet Line service (E-
LINE) or as a Virtual Private Line Service (EVPL), similar to Asynchronous
Transfer Mode (ATM) and Frame Relay
E-LAN: Ethernet-LAN (E-LAN) service also known as Virtual Private LAN
Service (VPLS), similar to IP VPN service but using Ethernet addressing
BT will enable Intranet services by use of one or more Ethernet topologies connecting
Agency customer sites. BT will accommodate extranets by adding extranet locations to
an existing Agency customer’s Ethernet topology (e.g., additional EVC to UNI
configured to support E-LINE EVPL) and use of appropriate encryption and gateway
functions at both ends of a circuit.
2.1.2.5.1. Functional Definition L.29.2.1 (1st bullet); C.2.1.2.1.1]
Ethernet Private Line (E-LINE)
E-LINE Ethernet Private Line (EPL – point-to-point): The Ethernet Access and Port will
be configured with “Port Based” mapping. In this configuration, only a single EVC can
be configured between two sites, transparent to all Ethernet traffic, including VLAN tags.
Re-provisioning of the service is necessary to move to an EVPL or E-LAN configuration.
These services are available over the MAN and WAN as Figure 2.1-15 shows.
Figure 2.1-15. BT’s ETS E-LINE EPL.
Standards-Based Service to Meet Agency Needs
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Ethernet Private LAN (E-LAN)
E-LAN Ethernet Virtual Private Line (EVPL – point-to-multipoint): BT Ethernet
Connect is also configurable as a point-to-multipoint service suitable for customers
wishing to connect several sites back to a hub. For this service the hub site Ethernet
Access and Port is configured as “VLAN Based”. In general, there can be more than
one hub site. In this case, multiple EVCs can be configured to a hub site and each is
assigned a VLAN tag for identification and use by the customer. These services are
available over the MAN and WAN. This configuration is shown in Figure 2.1-16.
Figure 2.1-16. BT’s ETS E-LINE EVPL.
Standards-Based Service to Meet Agency Needs
E-Tree (Rooted-to-Multipoint): This configuration enables communication from Root to
Leaf but not Leaf to Leaf. An example is shown in Figure 2.1-17.
E-LAN Ethernet LAN (E-LAN – multipoint-to-multipoint): E-LAN or Virtual Private
LAN Service (VPLS) allows any-to-any connectivity with a Closed Use Group (CUG).
The VPLS instance on the BT MPLS network PE acts like a multi-port Ethernet switch
performing Media Access Control (MAC) with address learning and ageing across the
ports assigned to the CUG and directing Ethernet frames to the appropriate customer
port. These services are available over the MAN and WAN. This configuration is shown
in Figure 2.1-18.
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Figure 2.1-17. BT’s ETS E-LINE E-Tree.
Standards-Based Service to Meet Agency Needs
Figure 2.1-18. BT’s ETS E-LAN.
Standards-Based Service to Meet Agency Needs
The flexibility of BT;s network enables combination of the three models shown above in
Figure 2.1-15, 2.1-16, and Figure 2.1-17. This will enable Agency’s to create an
additional EVC to meet specific application performance requirements (e.g., data center
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replication). These services are available over the MAN and WAN. A possible example
appears in Figure 2.1-19.
Figure 2.1-19. BT’s ETS E-LAN combined with E-LINE EVPC.
Provides significant flexibility to enable Agencies to address multiple use cases
at the same time
MEF Standard Parameters:
Each EVC will have the following MEF standard parameters:
CIR – Committed Information Rate: Defines assured bandwidth
EIR – Excess Information Rate: Defines bandwidth considered “excess”
CBS/EBS – Committed/Excess Burst Size: Improves network performance
with higher values
Color Modes:
Green (Forwarded Frame: CIR-conforming traffic
Yellow (Discard-Eligible Frame: Over CIR and within EIR
Red (Discarded Frame): Exceeds EIR
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Table 2.1-4 shows BT’s QoS mapping from Ethernet Priority bits to MEF terminology
and MPLS platform implementation.
Table 2.1-4. BT’s Ethernet Connect QoS Prioritization Classes
2.1.2.5.2. Standards [L.29.1 (2nd bullet); C.2.1.2.1.2]
BT will comply with all standards listed in RFP C.2.1.2.1.2 and in future TOs.
2.1.2.5.3. Connectivity [L.29.1 (3rd bullet); C.2.1.2.1.3]
BT will comply with all connectivity instances listed in RFP C.2.1.2.1.3 Ethernet.
1. Intra-Agency LAN-LAN Connectivity: As described above in Section 2.1.2.1,
Understanding, and Section 2.1.2.5.1, Functional Definition, the BT Ethernet
Connect network will enable ETS both CONUS and OCONUS (e.g., over
transoceanic links, as required) to connect to any SDP that forms part of the same
CUG or administrative group.
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2. Inter-Agency LAN-LAN Connectivity: BT will support the bridging of one Agency’s
ETS service to another’s at Agency-directed SDP locations.
2.1.2.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.1.2.1.4]
BT will comply with all Ethernet technical capabilities requirements in Table 2.1.5.
Table 2.1-5. BT’s Ethernet Technical Capabilities
1.
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17.
.
2.1.2.6. Reserved
2.1.2.7. Interfaces [L.29.2.1 (6th bullet); C.2.1.2.3]
BT’s ETS is compatible with the interfaces in RFP C.2.1.2.3. BT’s ETS will support use
of these interfaces to provide service between the SDPs.
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2.1.2.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.1.2.4]
BT will meet each of the listed Key Performance Indicators (KPIs) and notes
performance levels and AQL of KPIs for Ethernet in RFP C.2.1.2.4.
2.1.3. Optical Wavelength Service [C.2.1.3]
BT is not including Optical Wavelength Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.1.4. Private Line Service [C.2.1.4]
BT is not including Private Line Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.1.5. Synchronous Optical Network Service [C.2.1.5]
BT is not including Synchronous Optical Network Service as a component of this initial
EIS RFP response, but will reassess adding this optional service in the future.
2.1.6. Dark Fiber Service [C.2.1.6]
BT is not including Dark Fiber Service as a component of this initial EIS RFP response,
but will reassess adding this optional service in the future.
2.1.7. Internet Protocol Service [C.2.1.7]
BT is not including Internet Protocol Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.2. Voice Service [M.2.1; C.2.2]
BT describes how it will provide Internet Protocol Voice Services (IPVS) as its
mandatory voice service.
BT will provided Internet Protocol Voice Service (IPVS) as its sole voice offering. IPVS
is provided using Voice over IP protocol standards which are leveraged by all major
telecommunications carriers for transport of all voice services through their core
networks. BT will extend this next generation voice technology directly to Agency
location though both network-based and premise based service architectures allowing
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for a greater flexibility for deployment options. IPVS will enable better quality, reliability
and features as compared to legacy voice switched services.
Advanced, site-based IPVS switches can also enable Agencies to move from traditional
circuit switch services to IPVS without requiring new infrastructure in their on-site phone
equipment make IPVS technology integration in a broader CONUS network easier to
budget and implement. The local Advanced IPVS Switch can terminate traditional
handset and building lines directly into the switch thus replacing the traditional PBX and
enable IPVS without needing to replace the traditional circuit switch based handsets.
2.2.1. Internet Protocol Voice Service [C.2.2.1]
BT’s suite of Global Voice Services meets the requirements of the EIS Internet Protocol
Voice Service (IPVS). The suite includes:
One Voice Hosted: Provides fully managed VoIP solution based on Cisco
Hosted Unified Communication Services platform hosted in secure BT facilities
One Voice Enterprise: Offers fully managed, customer premises-based VoIP
solutions
One Voice SIP: Provides industry standard SIP Trunk capabilities to customers
to access the BT Global Voice network
The BT Global Voice network extends to throughout the world. Having regional
interconnection point enables BT to provide an excellent voice experience to end
customers because it directly manages more of the underling network. The Global
footprint is illustrated in Figure 2.2-1 and consists of:
Voice Nodes: Connection points between BT’s network and PSTN at one or
more locations in country
Hosted Voice Nodes. These are facilities that provide secure hosting services
for Hosted VoIP customer services
BT IP Global Connect Network (MPLS). The BT Global Connect network
connects all Voice Nodes, Hosted Voice Nodes, and customer locations with
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high-performance and high-reliability data network (shown in Figure 2.1-2). The
components include the OSS and BSS systems that support:
Global Layer 3 MPLS/VPN Services Network: Connects all components
Hosting Services: Supports OSS, BSS, and Hosted Services
PSTN Connectivity: Supports global voice connectivity
EIS Management Services Platform:
Supports EIS MNS
Provides Managed LAN Services to managed premises
equipment/services
Figure 2.2-1.
Provides global connectivity for Voice Services and facilities to support Hosted Voice platforms
for Agency Customers
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2.2.1.1. Understanding [L.29.1(A); M.2.1(1), C.2.2.1.1]
The BT IPVS service is provided over the BT Global Connect MPLS network via
secured VPNs for global on-net calling and connectivity. It offers a choice of access
options (MPLS, Ethernet, TDM) and protocol options (including: SIP, H.323, ISDN) to
suit Agency needs. It is engineered to support number porting and fully replace PSTN
connection in an effective resiliency solutions by Routing PSTN traffic over data
networks providing a full PSTN/ISDN service on VoIP technology. It is designed to
Support outgoing and incoming PSTN calls as well as calls to emergency services.
The underlying architecture is based on the BT Global Connect MPLS network. A VoIP
switch in installed at the local facility with new VoIP phones or traditional Circuit Switch
Phones terminated via the Local Area Interfaces. The IPVS Switch is then connected
back to the BT Global Connect MPLS network via the preferred access type available
for that location. At this point the voice call are handled as high-priority data packets. If
the call termination is to another site within the same Agency’s IPVS service from BT, it
will be routed directly to the terminating location and handset without transitioning to
through the PSTN. Likewise, call to another Agency with BT IPVS will route through the
BT network without transitioning to the PSTN.
Calls originating or terminating to an Agency location for outside the BT IPVS network
will be delivered through via BT Session Boarder Controllers to PSTN carrier to carrier
interconnection points. BT will advertise the Direct Inbound Dial (DID) of Agency lines to
the PSTN infrastructure and route call via the BT Global Connect MPLS network.
Because BT connects to multiple PSTN interconnection point in CONUS and OCONUS,
BT will route the call to the optimal PSTN interconnection point based on reliability and
quality, PSTN availability.
Figure 2.2-2 depicts the overall services architecture for the BT IPVS solution.
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Figure 2.2-2.
Provides Agencies with required IPVS (VoIP) communications services
There are four (4) major components to this solution:
1. The BT Global Solution is connected via the BT Global Connect MPLS/VPN
network (the same solution basis that provides BT’s EIS VPNS)
2. BT Global SIP Platform, connected to the PSTN via traditional and IP
technology CONUS and worldwide, provides SIP Trunk services for all IPVS
3. Voice Call Services, based on Cisco Unified Communications platform, provides
all required IPVS Hosted Services, features (voice mail) and mandatory features
4. Service Related Equipment: Includes:
Premises-Based VoIP PBX Systems: Support IPVS Enterprise site services
Various VoIP Phone Instruments: Meet range of station requirements (e.g.,
standard, multi-appearance, assistant)
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VoIP Analog Telephone Adaptors (ATA): Interface to interface to single or
multiple analog telephone sets
SIP Trunk-to-ISDN Interfaces: Connect IPVS SIP Trunk Service to legacy
premises-based PBXs
2.2.1.2. Quality of Service [L.29. 1(B); M.2.1(2)]
BT will provide Quality of Service as follows:
BT’s delivery approach relies on a combination of technical capabilities, service
automation, and dedicated program/project management:
Technical: BT’s dedicated engineering staff will ensure that technical
capabilities are in place to deliver services and include service features and
sufficient capacity:
For IPVS SIP Trunk, this means support by BT’s Global SIP platform with
extensive CONUS and Worldwide PSTN connectivity
For IPVS Hosted, this means robust infrastructure to support Call
Management software and PSTN access via BT Global SIP network
For IPVS Premises, this means that BT has engineering staff and vendor
relationships for design and engineering to meet customer requirements
Service Automation: BT’s sophisticated BSS environment will ensure
consistency of provisioning actions, strict configuration management, and
escalation to ensure that BT meets service delivery KPIs
Program & Project Management: BT’s program management team has
experience with Government customers in scheduling and coordinating service
delivery, including: requirements verification, site surveys, CPE Service Devices,
and schedule for installation, test, and turn-up
2.2.1.2.1. Deliver
BT’s solution for IPVS draws on BT Global SIP platform and well known
commercial products that exceed EIS requirements.
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The IPVS architecture allows services to be delivered using the wide variety of
access circuits available to a MPLS Data network including both legacy private
lines and next generation Ethernet and MPLS access circuits.
Service will be delivered within the customer location based on the specific
services orders and the requirements outlined in the TO. Options include but are
not limited to: Managed Call Managers, VoIP Handsets, and dedicated switch
LAN infrastructure.
2.2.1.2.2. Compliant
BT is a licensed Voice supplier around the global and fully complies to the voice
regulations as specified by each terminating country’s regulatory Agency.
BT’s IPVS service is compliant with the standards and featured specified in the EIS
SOW for IPVS services. Operating a Global Voice infrastructure, BT makes industry
compliance a high priority. BT’s IPVS compliance with the industry standards ensures
quality of service is maintained though highly reliable, repeatable and auditable
interconnections and network specifications. Industry standards include:
1. ITU-T G.711
2. (Optional) ITU-T G.723.x, G.726, G.728, or G.729.x
3. ITU-T H.323, H.350
4. Real-Time Transport Protocol (RTP) IETF RFC 3550
5. Session Initiation Protocol (SIP) IETF RFC 3261
Voice service through the BT core are given the highest Priority class designation within
the MPLS transport layer to ensure any potential network congestion will not affect
voice services. Call are routed through the Global Connect MPLS Core via the best
route available as calculated by advanced network statistics and real time traffic load
and latency to reduce jitter and delver the high call quality possible.
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2.2.1.2.3. Scalable
BT’s Global SIP platform handles billions of minutes per month and is constantly
expanding to meet customer demands
BT currently manages more across its One Cloud hosted UC
platforms (basis of BT’s EIS IPVS Hosted solution)
IPVS services allows for increased call volume based on Bandwidth levels rather
than voice channels in a private line. This allows for more calls supported on a
single access circuit and easier upgrade to more bandwidth when compared to
legacy voice circuits.
Voice call are given the highest Class of Service through the BT Global Core
network ensuring any potential network congestion will not affect call quality or
availability.
2.2.1.2.4. Reliable and Resilient
BT’s IPVS Hosted solution is a “hot-hot” application environment with at least two
geographically diverse Data Centers in each region providing redundant support
for a Hosted Call managers and associated voice traffic routes. At all times, an
IPVS customer is supported by both the Hosted Call Managers and related
applications in both centers:
CONUS centers are Miami and Chicago
100% processing capability for Hosted customers if Data Center failure
Each Hosted service has access over BT MPLS/VPN network to 2+ BT
Global SIP POPs
Customer sites connect to robust BT MPLS/VPN network (basis of BT’s VPNS),
whose reliability and resiliency includes:
MPLS protection mechanisms (e.g., FRR)
Multiple routes and diverse connections between core nodes
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Carrier-class equipment (dual power supplies, route processors, dual-router
nodes, etc.)
Carrier-class facilities with dual power feeds and redundant power systems,
each with at least eight hours of backup
On-site hardware sparing to reduce Mean-Time-To-Repair (MTTR)
Strict configuration management control and operations procedures
Architecture modeling, capacity planning, ability to operate with failures
Comprehensive network and performance monitoring and trouble resolution
supported by two 24x7 Network Control Centers located CONUS and
OCONUS
Reliability and resiliency for premises-based IPVS solution uses industry-best
practices, tailored to requirements and based on carrier class premise based
equipment.
2.2.1.3. Service Coverage (for CBSA-dependent services) [L29.2.1(C); M.2.1(3)]
BT will provide IPVS as with all Mandatory Services in 87 of the top 100 CBSAs; please
see detailed response in Section 1.3, Service Coverage.
In addition to CONUS-based CBSAs, BT’s network includes worldwide infrastructure
supporting services to more than 170 countries and territories directly or through
regional Network-to-Network interconnects and access agreements that enable
seamless CONUS and OCONUS global communication.
2.2.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii)]
BT Federal has implemented a full range of security systems and protocols to protect its
suite of Voice services and products. BT Federal’s security infrastructure, described in
our Network Architecture in Section 1.4, Security, and further detailed in Attachment
1, EIS Risk Management Framework Plan, provides a robust, low-risk environment for
delivery of BT’s Voice services.
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BT Federal performs protective measures to customer communications on its IPVS
network in two ways: IPVS Traffic Security and IPVS/Voice Infrastructure Security.
2.2.1.4.1. IPVS Traffic Security
BT Federal and BT enable network security for IPVS traffic by creating a SIP Trunk
access point of presence (POP). This trunk includes country-specific session border
controllers (SBC) to which customer sites connect. SBCs act as firewalls to the BT
network, provide security, and manage traffic to and from customer sites. BT provides a
SIP Trunk Call Server platform by a system called Open Session Control Server
(OSCS), implemented to control calls to and from customers.
2.2.1.4.2. IPVS/Voice Infrastructure Security
BT Federal and BT implement SBC Access POPs to help prevent unauthorized access
as follows:
Monitoring of IP Addresses and connection
Allowing access only via dedicated TCP/UDP ports
Limiting call attempts to prevent denial of service (DoS) attacks
Providing dedicated customer VPN—no other BT users or BT customers have
access to these dedicated VPNs
Controlling traffic volume for each connection/customer individually
Providing protection for operational systems through firewalls for network access
Providing Terminal Access Controller Access Control System Plus (TACACS+)
that allow authorized access only
Providing connection points to other carrier network with incremental anomaly
monitoring for any activities that might risk BT customer data or infrastructure
BT Federal and BT have physical facilities that serve its "One Voice" product suite
(Hosted, Enterprise, and SIP). BT has distributed these facilities geographically,
CONUS and OCONUS. BT’s diverse distribution model provides a highly agile, flexible
service. BT has deployed One Voice services by using dedicated firewalls, access lists,
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Virtual Local Area Networks (VLANs), Virtual Routing Fields (VRFs), and physical
separation from other offered services. BT’s combining of these features and
configurations provide appropriate levels of security enforcement at the BT Point of
Presence (POP) site for IPVS applications and services. BT will deploy all required
technologies to provide high-level security.
To separate traffic completely, BT Federal will have each Agency’s IPVS
implementation placed in either a separate VRF at a Layer 3 level or a separate VLAN
at the Layer 2 level, based on required access type.
2.2.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.2.1.1]
BT provides its Service and Functional Description in the following sub-sections.
2.2.1.5.1. Service Description
BT provides the following IPVS descriptions.
Network-Based Hosted IPVS
As Figure 2.2-2 shown above, BT’s solution for IPVS provides capabilities for both
hosted voice services as well as voice services provided via premises-based equipment
and software. In both, these connect over the BT Global Connect MPLS/VPN IP
network (e.g., VPNS and ETS connect to customer sites under EIS) and to underlying
infrastructure that supports origination and termination of CONUS and global voice call
(i.e., BT Global SIP platform, described in Section 2.2.1, IPVS).
BT’s IPVS Hosted solution uses the on the Cisco Unified Communication Platform.
BT’s One Voice Hosted services are delivered via dedicated instances of the following
applications:
Unified Call Manager Cluster (UCM Cluster): Scalable, distributable, highly
available enterprise-class calls-processing solution for voice, video, and mobility
applications
Unity Connection (UCxn): Provides Voice Mail and Unified Messaging Services
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Unified Premium Attendant Console (UPAC): Windows-based operator
console
As Figure 2.2-3 depicts, BT provides a full range of standard and options IPVS
features. In addition, the solution enables integration with existing systems and Unified
Communications applications from Microsoft, IBM, Google, and Skype for Business.
Figure 2.2-3. BT’s “One Voice” Hosted Solution for IPVS.
Offers scalable, business grade hosted environment to optimize Agency requirements
Premised-Based IPVS
BT will use a selection from leading VoIP switch providers to support the IPVS
Premises-based service. Based on TO requirements, BT will implement a solution that
may include:
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Premised-Based IPVS can handle thousands of users or just a small office
environment. It enables locations to integrate both traditional and IP voice networks into
a single call operations model combining the costs saving of internal IP based calls
within a WAN between geographically diverse office locations and the traditional circuit
switch voice service or next generation IP voice trunk for calls to the public switch
telephone Network (PSTN).
The exact type of Premise-Based solution will depend on the TO level requirements and
the scope of the facilities that are to be supported. The IPVS switch will be selected
based on the features specified in the TO will be installed in Customer provided Data
room and will be connected to the TO specified internal voice Infrastructure. BT will
manage the installation and activation of the VOIP and ensure proper operation.
Managed LAN Service
BT will provide Managed LAN Service as part of IPVS. This service is provided by the
BT Federal MNS services, staff, and processes. Details appear in Section 2.2.1.6,
Managed LAN Services.
SIP Trunk Service IPVS
BT’s Global SIP platform forms the basis for BT’s solution for the provided IPVS SIP
Trunk Services. Details appear in Section 2.2.1.7, Session Initiation Protocol (SIP)
Trunk Service.
2.2.1.5.2. Functional Definition [L.29.2.1 (1st bullet); C.2.2.1.1.1]
BT bases all BT IPVS solutions on combination of:
BT’s Global SIP network for connection to the PSTN
BT’s Hosted VoIP Call Management Platform (based on Cisco Hosted Unified
Communications platform)
BT’s Global MPLS/VPN network (basis for BT’s VPNS solution for EIS)
Selected Best-In-Class Premises-Based VoIP PBX solutions, tailored to TOs
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Other SRE elements (e.g., Analog Telephone Adaptors, Ethernet Switches) able
to deliver complete customer solutions
BT’s MNS for EIS to support IPVS Managed LAN Service
BT’s IPVS solutions support voice calls between on-net IPVS customer locations within
a private voice dialing plan and between on-net and off-net locations through the BT
Global SIP network’s PSTN integration. In all cases, BT will provide direct dialing.
2.2.1.5.3. Standards [L.29.2.1 (2nd bullet), C.2.2.1.1.2]
All BT’s IPVS solutions will comply with all listed mandatory standards, as well as two of
the optional CODECs:
ITU-T G.711
ITU-T G.726, G.729A
ITU-T H.323, H.350
Real-Time Transport Protocol (RTP) IETF RFC 3550
Session Initiation Protocol (SIP) IETF RFC 3261
2.2.1.5.4. Connectivity [L.29.2.1 (3rd bullet), C.2.2.1.1.3]
The BT Global SIP network, which supports all BT IPVS services, connects to the
CONUS PSTN. This enables connectivity to all devices accessible over the PSTN,
whether CONUS (domestic), OCONUS (non-domestic), wireless or wireline, other EIS
IPVS solutions, or satellite-based voice networks (if part of the PSTN).
2.2.1.5.5. Technical Capabilities [L.29.2.1 (4th bullet); C.2.2.1.1.4]
BT’s One Voice suite of products (Hosted, Enterprise, and SIP) allows the Government
unlimited on-net to on-net and on-net to CONUS off-net calling to CONUS, OCONUS,
and Non-Domestic locations. These products also provide the capabilities that enable
IPVS users to establish and receive telephone calls between both on-net locations and
the PSTN.
BT’s IPVS allows for remote access capabilities where an end user can use any
landline or cell phone to receive phone calls as if they were on their VoIP phone. This is
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enabled through call-forwarding feature for both Land-line and Mobile or through a BT
Mobile application.
While traditional landlines do not support call origination as if on a VoIP phone due to
call setup standards of PSTN landlines, Data enabled devices such as Mobile phones
and computer can be supported through BT software applications to emulate full VoIP
experience for the end user.
BT’s One Voice suite of products are full-service voice and data IPVS technologies
enabling BT to support all of the mandatory capabilities as required by the Government,
including:
1. Real time transport of voice, facsimile, and TTY communications
2. Real time delivery of Automatic Number Identification (ANI) information (when
provided from the originating party)
3. Interoperability with public network dial plans (e.g., North American Numbering
Plan and ITU-E.164)
4. Interoperability with private network dial plans and support direct dialing
5. Interoperability support for non-commercial, Agency-specific 700 numbers
6. Provide access to public directory and operator assistance services
7. Provide unique directory numbers for all on-net Government locations, including
support for existing Government numbers.
8. Provide the capability to initiate automatic callback
9. Support 3-way calling
Gateways
BT will provide all necessary gateways for interoperability with the PSTN to support
IPVS as well as devices to support telephone station UNIs. BT will support standards
based UNI interoperability as specified in TO.
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User Gateway
BT will provide non-proprietary User Gateways. These include Analog Telephone
Adaptors to support analog stations, as well as IP to ISDN BRI and PRI gateways and
will enable non-IP telephones devices to interoperate with BT’s IPVS offering.
PSTN Gateway
The PSTN Gateway function is provided by the BT Global SIP platform and provides
transparent access and interworking with domestic and non-domestic PSTNs.
Station Mobility
The BT IPVS Hosted solution provides station mobility as a standard capability. BT will
also configure IPVS Premises-based solution to support station mobility.
Interoperability with Local Firewalls
BT’s IPVS uses standards-based ports and protocols and therefore will traverse with
Agency firewalls and other security layer devices. The BT Program team will work with
the Agency to ensure that the Agency’s firewall is compatible with BT IPVS and provide
documentation of the needs firewall rulesets needed to enable the service to traverse
the Agency firewall to the VoIP station equipment.
As detailed in Section 1.4, Security, the Systems Security Plan, and in Attachment 1,
EIS Risk Management Framework Plan, BT Federal will take all measures to protect
all Government communications that are associated with this deployment. This includes
deployment of BT’s robust SIP-specific gateway security and components (appliances
and software) including SIP firewalls where available, BT Federal’s network
operations/management sites and Government approved components at points of entry
to Government sites.
Denial of Service (1)
BT’s system and communication protection strategy provides a disciplined and
structured process that integrates information security and risk management activities
into the system development life cycle. This strategy aligns with NIST Risk Management
Framework NIST SP 800-37 and NIST SP 800-53 R4 control objectives. BT leverages a
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full spectrum of leading edge and industry standard cybersecurity technologies and
techniques specifically focused on protection of its communications services. This starts
at the physical layer with hardened access control security, explicate logical access
rights in a need-to-know environment to all BT Core Equipment, unused interfaces
deactivated and logs collected regularly. Security practices continue through to the
operational layer where BT uses a global mesh of highly trained cyber analysts, security
engineers and intelligence experts to manage and monitor the network. This mix of
People, Process and Technology ensures the highest level of system and
communication protection for its customers’ data. At the center is BT’s big data
architecture, BT Assure Cyber.
BT services and underlying infrastructure is protected by BT’s own BT Assure Cyber
product. Assure Cyber brings together event data and telemetry from a rich variety of
sources including business systems, traditional security controls and advanced
detection tools. Vulnerabilities and incidents which would previously have taken days,
even weeks, to investigate and respond to, can now be identified and acted on
immediately. It uses a number of advanced analytics engines to detect subtle threats
within the monitored environment. It then overlays real time threat intelligence and puts
those threats into context within the vast array of events presented to cyber analysts
and security professionals that would otherwise distract attention from priority incident
analysis. At the core of the Assure Cyber architecture is a “super correlation” engine
that uses advanced mathematics to pick out anomalies from within human and machine
orientated traffic and identifies Hacker, Malware, worms, virus and other aggressive
events in the network that may deny legitimate users from accessing IPVS.
Additionally, BT deploys firewall applications to deny access to particular IP addresses,
automatically or manually in response to suspicious event or denial of service (DoS)
attacks. BT continuously receives latest known exploits identified by various agents and
vendors. A list of known offenders and indicators will be updated on our server as they
are identified, thus blocking specific addresses. BT will modify the probe if the abnormal
behavior becomes routine. This complements BT Assure Cyber anomaly detection
methods to gain a heightened situational awareness beyond that achievable with a
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single method of detection and analysis. Together, unauthorized behavior in the BT
Core Service layer is detected early and mitigated before it can adversely affect
legitimate customer traffic.
BT Customer networks are individually segmented in the MPLS using distinct Virtual
Router Forward (VRF) and Virtual Local Area Network (VLAN) assignment to limit the
ability of any one customer influencing or penetrating another customer within the BT
Services environment. Additional security elements for IPVS are described in 3.2.1.4.2.
Intrusion (2)
BT will implement Intrusion Detection Systems (IDS) for all deployed firewalls on
Government sites served as a routine part of BT One Voice solution implementation.
The IDS probes will continuously monitor the devices on the network and collect and
analyze firewall logs to detect attacks and allow for mitigation of illegitimate attempts to
gain access to the network. These probes identify both abnormal traffic arriving at the
Firewall and ‘known’ attacks via the use of IDS signatures.
Invasion of Privacy (3)
BT will ensure IPVS privacy by configuring Privacy features on the phones and all other
deployed appliances to the extent available and possible. Dedicated line are inherently
private with IPVS details such as communication number, IP address protected based
on the provisioning features enabled by the Agency TO.
For shared lines, the privacy feature enables phone users to block other users who
share a directory number from seeing current call information, resuming a call, or
barging into a call on the shared line. Users can choose to activate privacy feature
(on/off toggle) when they receive incoming call on a shared line. The privacy state is
applied to all new calls and current calls owned by the phone user. Privacy is enabled
for all phones in the system by default. The Privacy on Hold feature prevents other
phone users from viewing call information or retrieving a call put on hold by another
phone sharing the directory number. Privacy on Hold is disabled for all phones in the
system by default. BT can enable Privacy on Hold globally for all phones. In addition,
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Call Detail Records (CDR) will be secured in the BT One Voice solution servers and can
only be accessed by designated personnel.
Emergency Service
BT is a participant telephone service provider in the “911 emergency service” program
and supports 911 and E911 services. BT has configured the BT Global SIP platform to
link a 911 caller to the correct Public Safety Answering Point (PSAP), based on the
North American Numbering Plan (NANP), to an emergency dispatch center Public-
Safety Answering Point (PSAP).
Local Number Portability
BT’s IPVS solution complies with Local Number Portability (LNP) requirements.
2.2.1.5.6. Features [L.29.2.1 (5th bullet); C.2.2.1.2]
BT’s IPVS solution delivers all mandatory and standard features as required by the
Government.
The “Description” column of Table 2.2-1 explains how BT’s One Voice suite of features
satisfies the mandatory IVPS requirements of the Government.
Table 2.2-1. Mandatory IPVS Features [C.2.2.1.2]
ID
Number
Name of
Feature Description Mandatory IVPS Features Offered by BT
BT
Compliant
1 Voice Mail
Box-
Voice mail capability that includes voice messaging transmission,
reception, and storage 24x7 except for periodic scheduled maintenance.
Yes
At least 60 minutes of storage time (or 30 messages) Yes
Ability to remotely access voice mail services Yes
Secure access to* voice mail via a password or PIN Yes
Automatic notification when a message is received Yes
Minimum message length of two minutes Yes
Capability to record custom voice mail greetings. This capability can be
administered on a station basis according to the ordering Agency’s needs.
Yes
Send an email with a WAVE (.wav) file attachment of each voicemail
message received by users of this feature to the email address that the
user designates
Yes
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ID
Number
Name of
Feature Description Mandatory IVPS Features Offered by BT
BT
Compliant
Provide users the capability to add other notification devices / email
addresses or to update email information and email preferences when
receiving and forwarding messages through a secure user web portal.
Yes
2 Auto
Attendant
Auto Attendant allows callers to be automatically transferred to an
extension without the intervention of an operator.
Provide capabilities allowing callers to dial a single number for high volume
call areas and to select from up to nine (9) options to be directed to various
attendant positions, external phone numbers, mailboxes or to dial by name
or extension at a minimum.
Yes
3 Augmented
911/E911
Service
Appropriately populate a 911 Private Switch/Automatic Location
Identification (PS/ALI) database with the Government’s profile which shall
include all the users’ telephone numbers, station locations, building
location, building address, building floor, and room number during service
implementation. The contractor shall provide secure remote access to the
Government via a client or a web browser to allow the Government to
maintain the Government’s profile on an ongoing basis (e.g., to account for
moves, adds, deletions, or other changes).
Ensure these Government profile updates are reflected in the PS/ALI
database.
Yes
BT includes these further details:
1. Voice Mail Box: For host IPVS, this is a native feature of the
nfigured by BT. For premises-based IPVS, BT
will ensure that the platform selected and its configuration meet the feature’s
requirements.
2. Auto Attendant: For host IPVS, this is a native feature of
configured by BT. For premises-based IPVS, BT
will ensure that the platform selected and its configuration meet the feature’s
requirements.
3. E911: For hosted IPVS, all voice features are provided by the implementation of the
configured by BT.
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This includes the connection to the appropriate Public Safety Answer Points
(PSAPs). natively supports the configuration of Enhanced 911
services and the ability for an Agency to use Web-based interface to make
administrative changes to keep the Private Switch/ Automatic Location Identification
(PS/ALI) database current. For premises-based IPVS, BT will ensure that the
platform selected and its configuration meet the feature’s requirements
Table 2.2-2 shows BT’s One Voice suite has features that satisfy the mandatory 23
standard requirements of the Government per RFP 2.2.1.2.
Table 2.2-2 Mandatory Standard Features [C.2.2.1.2]
No. Description Standard Features BT Compliant
1. Caller ID Yes
2. Conference Calling Yes
3. Do Not Disturb Yes
4. Call Forward – All Yes
5. Call Park Yes
6. Hotline Yes
7. Call Forward – Busy Yes
8. Call Pickup Yes
9. Hunt Groups Yes
10. Call Forward – Don’t Answer Yes
11. Class of Service Restriction Yes
12. Multi-Line Appearance Yes
13. Call Hold Yes
14. Distinctive Ringing Yes
15. Directory Assistance Yes
16. Call Transfer Yes
17. Call Waiting Yes
18. Speed Dial Yes
19. Call Number Suppression Yes
20. Specific Call Rejection Yes
21. Last Number Dialed Yes
22. IP Telephony Manager (Administrator) Yes
23. IP Telephony Manager (Subscriber) Yes
The EIS IPVS mandatory standard features are native features
onfigured by BT. For premises-based IPVS, BT will
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ensure that the platform selected and its configuration meet all mandatory requirements
and features.
2.2.1.5.7. Interfaces [L.29.2.1 (6th bullet); C.2.2.1.3]
BT uses industry standard interface types, compatible with services in Table 2.2-3, for
our Routers, LAN connections (e.g. RJ-45), and Network connections to wiring racks.
BT will accommodate interface standards of standard IEEE 802.3 inline power for the
GFE phones as specified in RFP C.2.2.1.3.
Table 2.2-3. BT’s Compliant IPVS Interfaces
UNI Type Interface Type and
Standard
Payload Data Rate
or Bandwidth
Signaling Type BT’s
Compliance
1 Router or LAN Ethernet port:
RJ-45 (Std: IEEE 802.3)
Up to 100 Mbps SIP (IETF RFC 3261),
H.323, MGCP, or SCCP
Yes
2.2.1.5.8. Performance Metrics [L.29.2.1 (7th bullet); C.2.2.1.4]
BT will meet all KPIs as called out in the RFP C.2.2.1.4. BT will measure KPIs between
the BT-supplied devises and will report to the Supported Agency via the BT Federal
BSS web portal or through direct communication if specified in the TO. KPI specification
will serve as the base for SLA and will automatically drive trouble ticket creation and
escalated work flows (based on the severity and impact of the trouble).
2.2.1.6. Managed LAN Service [C.2.2.1.5]
BT will provide Managed Local Area Network (LAN) Services to support all designated
equipment at IPVS sites. Details appear in following sub-sections.
2.2.1.6.1. Hardware Components and PoE [C.2.2.1.5]
BT will provide equipment from site demarcation for Data Transport Service (e.g.,
VPNS, ETS) to the handsets. As Figure 2.2-4 shows, this includes equipment such as:
LAN Switches, including those that support Power Over Ethernet (PoE)
VoIP handsets of a range of capabilities
Any provided firewalls
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Other equipment (e.g., Analog Telephone Adaptors) for legacy analog handsets
Equipment/Software to support premises-based VoIP Services (e.g., servers)
Figure 2.2-4. BT’s Site for Typical Managed LAN Service
Offers BT’s management and support plus site equipment for end-to-end IPVS quality,
performance and availability
BT provides its Managed LAN Service as a tailored version of its EIS Managed Network
Services (MNS). As described in Section 2.8.1, Managed Network Service, BT will
tailor the engagement of its MNS support. MNS will be able to provision and provide full
lifecycle support and management of the LAN equipment.
2.2.1.6.2. Management, Maintenance, Repair/Replacement [C.2.2.1.5]
BT will provide, manage, maintain, and repair or replace all equipment necessary to
provide the Managed LAN Service to the Government. This will exclude portions of the
service for which the Government is responsible (e.g., power, facilities, rack space,
cabling/wiring, etc.).
BT NOC will provide management for MNS. As described in the Section 2.8.1,
Managed Network Service, BT will work with Agencies to develop full Concept of
Operations (CONOPS), support model, and NOC instructions so procedures go into
place to coordinate all activities to repair or replace affected Managed LAN equipment.
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This also includes tracking all warrantee information and Return Material Authorizations
(RMA), as appropriate for the manner in which the equipment acquired by an Agency.
2.2.1.6.3. Technical Capabilities [C.2.2.1.5]
In additional to the standard IPVS Technical Specification addressed in 3.2.1.5 of this
document, BT will provide all technical capabilities of the Managed LAN service as
specified and described below
Hardware and Licensing [C.2.2.1.5(1)]
BT will provide all hardware and licensing to extend the IPVS site demarcation point to
the termination device for both hosted and premises based solutions. In the case of an
on-premises solution this includes any hardware or licensing necessary to support on-
premises call processing (e.g., call manager, IP PBX, etc.). BT will provide all necessary
licensing for all Voice Gateways at Government premises.
Hardware/Software Interoperability [C.2.2.1.5(2)]
BT will collaborate with ordering Agencies for cabling infrastructure including cat
5,5E,6,6A and single- and multi-mode fiber as well as identify any existing cabling
limitations applicable at the customer facility during initial site survey. BT will propose
corrective actions where required and deploy BT-controlled Site equipment and cabling
per guidance on individual TO and authorized site representative.
Maintenance and Upgrades [C.2.2.1.5(3)]
BT will be responsible for the ongoing maintenance and upgrades of BT-owned
equipment used to provide the Managed LAN Service. Maintenance and upgrades of
the equipment will be performed at no cost to the Government within the TO scope and
as required to meet contracted services level agreements. The BT MNS NOC will
perform these activities.
Installation Time Intervals [C.2.2.1.5(4)]
For sites that already have Managed LAN Service, BT can have new user devices
installed by an end-user on site. In this case, after order, BT will express-ship the new
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device (with instructions for user installation) within 5 business days of confirmed order
by an Agency.
In cases where user self-installation is not desired by an Agency, BT will propose
installation time intervals based on specific TO requirements. BT will deliver a user
device implementation plan with the response to a TO.
No Wireless Devices or Components [C.2.2.1.5(5)]
BT’s managed LAN service will not include any wireless devices unless requested and
approved by the Government (OCO).
No Other Services [C.2.2.1.5(6)]
BT’s Managed LAN service will not support other services (e.g. data, video, etc.) unless
requested and approved by the Government (OCO).
Authorized Devices [C.2.2.1.5(7)]
BT will install, operate, and manage only authorized devices (as determined by ordering
Agency) on Managed LAN Service. To ensure compliance, BT recommends that
configuration of LAN equipment with “LAN Port Security.” This will ensure that only
authorized devices can operate on the Managed LAN Service.
Monitor, Manage, Restore [C.2.2.1.5(8)]
BT will monitor, manage, and restore the Managed LAN Service on a 24x7 basis using
the BT MNS NOC.
Specific LAN Management Activities [C.2.2.1.5(9)]
BT’s MNS will form the basis of providing IPVS Managed LAN Service, as described
more fully in Section 2.8.1, Managed Network Service.
BT’s EIS Support Staff will perform detailed analysis of each TO and identify the range
of activities needed to support the requirements successfully. They will coordinate this
analysis in coordination with the Agency and will identify activities that remain Agency
responsibilities. Capabilities of the Managed LAN Service are supported by the BT
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Federal BSS management interfaces and will support the following functions (and
therefore would not necessarily be the Agency customer’s responsibility.
Configuration Management: BT personnel will work with designated
representative to define configuration base lines, implement the configuration
and validate compliance
Moves, Adds, Changes, Disconnects (MACDs): BT personnel will work with
the designated representative to coordinate MACDs of physical circuits and
equipment and the configurations required to maintain service in the new
topology.
Service/Alarm Monitoring and Fault Management: BT personnel will actively
monitor alarms though the BT NOC. BT will inform the designated representative
of any active faults in the network and status on resolution.
Ticket Creation: Please see below details under “Proactive Notification”
Proactive Notification: Please see below details under “Proactive Notification”
Trouble Isolation and Resolution: Please see below details under “Escalation
for Trouble Tickets”
Proactive Notification [C.2.2.1.5(10)]
The BT MNS NOC, performing Managed LAN Service, will monitor all designed
equipment for major and minor alarms. Alarms will create Trouble Management tickets.
The NOC systems and procedures will ensure that ordering Agency-designated Points
of Contact will receive a proactive notification e-mail (or other methods identified in TO)
within 15 minutes of alarm detection.
Escalation for Trouble Tickets [C.2.2.1.5(11)]
BT has established and will put in place (upon TO initiation) a systematic, step-by-step
process and associated procedures to report issues and escalate when necessary to
higher levels for remediation of the issues. BT will identify escalation authorities and
define the escalation path for trouble tickets for both network and hardware issues for
each service location upon task order awards. In all cases, the Managed LAN Service
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trouble management processes will coordinate with all aspects of the voice service
delivery including:
Managed LAN Equipment
Site Network Connectivity (e.g., VPNS, ETS)
IPVS
Steps and timeframes of this process include:
Ticketing: Occurs in following ways:
NOC responds to internally generated trouble ticket
Customer enters ticket into system
NOC Level 1 staff enters ticket details into trouble ticketing system based on
customer email or phone call to NOC
Level 1: Identify and analyze issue, its severity, and its source quickly; search
knowledge-base of issues for previous instances/solutions; proceed to help caller
fix issue; if unsuccessful within 2 hours, escalate to Level 2
Level 2: Receive escalated ticket; evaluate analysis and actions taken at Level 1;
further analyze, retrace, and examine more details of issue and potential cause;
create trouble tickets with other services (e.g., IPVS, VPNS); work with those
services’ NOCs as required; proceed with solution more technically suitable to
situation; if unsuccessful within 4 hours, escalate to Level 3 SME
Level 3: Retrace problem; try to recreate with help of initial reporter; create
trouble tickets with other services (e.g., IPVS, VPNS); work with those services’
NOCs as required; reach out to other experts; identify root cause and appropriate
solution within 48 hours
Level 4: Escalate to vendor for advanced trouble management
In all cases, BT will update the current Managed LAN Services trouble management
system (visible by the user) and inform the user (initial reporter of trouble) on a regular
basis regarding actions of the NOC team until issue resolution.
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2.2.1.7. Session Initiation Protocol (SIP) Trunk Service [C.2.2.1.6]
Session Initiation Protocol (SIP) Trunk Service provides direct IP connection between a
SIP-enabled PBX system on an Agency’s premises and BT’s SIP-compliant IPVS
network. As Figure 2.2-2 shows, BT provides SIP Trunk via its BT Global SIP (GSIP)
network, authorized via BT GSIP Session Boarder Controller and managed by BT GSIP
call management platform. Calls originating from locations supported by SIP trucks will
be routed through the BT network directly to the on-net number termination within the
BT IPVS network or to the PSTN for handoff to the terminating off-net providers for the
destination number.
2.2.1.7.1. Technical Capabilities (C.2.2.1.6.1)
BT’s IPVS SIP Trunk will enable both on-net and locations on the PSTN. The BT Global
SIP network will provide SIP Trunk, which connects CONUS and worldwide to the
PSTN.
2.2.1.7.2. Features (C.2.2.1.6.2)
BT IPVS SIP Trunk provides the following features:
1. Automatic call routing
2. Bandwidth QoS management
3. Trunk bursting
4. Telephone number blocks (DID)
2.2.2. Circuit Switched Voice Service [C.2.2.2]
BT is not including Circuit Switched Voice Service as a component of this initial EIS
RFP response, but will reassess adding this optional service in the future.
2.2.3. Toll Free Service [C.2.2.3]
BT is not including Toll Free Service as a component of this initial EIS RFP response,
but will reassess adding this optional service in the future.
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2.2.4. Circuit Switched Data Service [C.2.2.4]
BT is not including Circuit Switched Data Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.3. Contact Center Service [C.2.3]
BT is not including Circuit Switched Voice Service as a component of this initial EIS
RFP response, but will reassess adding this optional service in the future.
2.4. Colocated Hosting Service [C.2.4]
BT is not including Collocated Hosting Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.5. Cloud Service [C.2.5]
BT is not including Cloud Service as a component of this initial EIS RFP response, but
will reassess adding this optional service in the future.
2.6. Wireless Service [C.2.6]
BT is not including Wireless Service as a component of this initial EIS RFP response,
but will reassess adding this optional service in the future.
2.7. Commercial Satellite Communications Service [C.2.7]
BT is not including Commercial Satellite Communications Service as a component of
this initial EIS RFP response, but will reassess adding this optional service in the future.
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2.8. Managed Service [C.2.8]
2.8.1. Managed Network Service [C.2.8.1]
BT has a significant experience in
providing managed services.
Commercial examples include:
BT Advise: Provides Information
Technology (IT) professional and
consulting services including
networking and unified communications services
BT Assure: Provides Identify & Access Services, Security Consulting,
Engineering, Managed Security Services, and Security Intelligence
For the baseline contract BT has created the organization, processes, and systems
needed to respond to the mandatory Managed Network Service (MNS) service.
Based on Agency TO requirements, MNS will:
Manage delivery of transport and other services
Develop network and other complex IT solutions
Provide labor necessary for installation, configuration, sustaining engineering,
and NOC and SOC services
Provide required equipment for services
Provide maintenance and repair of SRE (LAN and WAN)
Take full responsibility (or as specified) to coordinate all EIS services (and others
directed by Agencies) to direct and monitor provisioning, changes, repair, and
maintenance activities to manage and ensure functionality and performance of
associated Agency systems
BT’s Managed Network Services
Service planning and solution engineering
Solution implementation (incl. labor and equipment)
Service provisioning
End-to-end Service Management (incl. LAN routers
and WAN)
Service assurance (performance management and
SLA management)
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The following sub-sections describe BT’s approach and capabilities to meet the
requirements of the EIS Managed Network Service (MNS) and to ensure successful
outcomes for the Government.
2.8.1.1. Understanding [L.29.1(A); M.2.1(1)]
BT understands the elements to meet the Government’s MNS requirements. BT’s
Architecture, detailed in Section 1.1, Understanding, incorporates MNS into the BT
Federal EIS Management environment that specifically address EIS requirements,
including functionality and National Security Policy areas.
BT’s comprehensive approach for providing MNS includes:
Organizational Structure: BT has created a structure which combines Program
Management, Project Management, Network Design, Engineering, Maintenance,
and Operations in a collaborative approach to understand customer requirements
and objectives and to drive successful implementation, execution, and operations
for EIS Government customers.
Process Structure: BT has incorporated processes for the EIS TO process.
Network Management Operations Center (NOC): BT has created a CONUS-
based management system with fully trained, qualified network operations staff,
who will operate in a flexible environment to support baseline EIS requirements
and will expand capabilities to meet specific TO needs.
Engineering Teaming: BT has and will continue to team with companies that
have specific knowledge and understanding to better create, implement, and
provide long-term support EIS customer requirements.
Vendor Relationships: BT has “premier” status relationships with all major
equipment vendors (e.g., Cisco, Juniper, Avaya, Microsoft) to support the
engineering and development of solutions.
Lab Facilities: BT and partners and vendors have extensive lab facilities to
develop and test solutions, as well as support Network Operations Center
integration of Agency TO-specific requirements
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2.8.1.2. Quality of Service [L.29. 1(B); M.2.1(2)]
2.8.1.2.1. Deliver
BT will base delivery of MNS on Quality Program Management Staff and Engineers:
PM: Program Management Professional (PMP)-certified
Lead Engineer: Appropriate certifications, such as CCIE
Lead Operations Manager: 10+ years of relevant operations experience
Robust and Proven Processes: Focus on ensuring Agency requirements are
captured in schedule, concept of operations, EIS services configurations, and
acceptance criteria
Robust System Design: BT’s design will ensure end-to-end performance risk
reduction before deployment:
NOC Systems: Have high-availability design and redundancy. To meet
specific TO requirements, BT can create additional NOC for geographic
diversity or other special requirements
Lab Testing: Ensures delivered capabilities meet Agency requirements for
proposed solutions
2.8.1.2.2. Compliant
BT’s MNS meets all the baseline EIS requirements. The flexible and configurable
design of the BT solution, and the associated processes, enables customization to
address TO requirements.
2.8.1.2.3. Scalable
BT’s MNS solution provides scalability:
Access to additional quality staff from BT as well as capabilities brought by our
team members to support program management, design engineering, testing,
and implementation
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NOC systems are scalable to support thousands of devices under management
plus operations staff to support Agency workloads and additional Agencies
2.8.1.2.4. Reliable and Resilient
MNS systems are provided on a robust infrastructure with on-site redundant resources
to ensure high-availability of As shown in the design, NOC systems are
accessible over an Agency’s EIS transport network or via a secure VPN to enable NOC
operation in the event that the primary NOC staff location is inaccessible.
In addition, based on TO requirements, BT can instantiate another completely
redundant NOC environment to ensure COOP/DR system resiliency.
2.8.1.3. Service Coverage (for CBSA-dependent services) [L29.2.1(C); M.2.1(3)]
BT’s MNS is not CBSA dependent:
Devices can be managed via network connectivity from any provider
Program Management, Engineering, Design, and Operations services are
available to Agencies regardless of their CBSA-based services needs
BT will provide implementation (equipment, labor) based on TO requirements
2.8.1.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i) through 4c(viii)
BT Federal has implemented sound policies for securing and protecting services and
infrastructure that ultimately provide a secure environment for Agency customers. BT
Federal’s NIST-800 lifecycle policies guide the standards, tools and techniques BT
Federal uses to detect service failures, misconfigurations, or deliberate attacks, respond
to them and recover from such business-interrupting incidents in the most effective
manner. See Section 1.4, Security, for details about how Security for BT’s NOC MNS
lies within BT Federal security boundaries.
For MNS, BT Federal will provide continuous monitoring of each device under
management. Monitoring will include performance and health. It will also configurations
change, anomalous activities associated with unauthorized access to the device, and
management infrastructure. By using NIST-800-53v4 as its foundation, BT Federal will
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manage and monitor each managed device to ensure high levels of both device
protection and of customer network protection.
To support its MNS infrastructure, the BT Federal BSS’s design will meet and provide a
Moderate System classification in support of Agency customers. BT Federal BSS
architecture will meet FIPS 199, “Standard for Security Categorization of Federal
Information and Information Systems,” for minimum of a Moderate Impact Level. BT
Federal has designed its security and risk plan, able to operate within requirements of
FISMA, FIPS, NIST, ICD, and DODI, as well as to specific Agency customer
requirements.
The BT Federal BSS provides
for compliance with FISMA, FIPS, Presidential and Agency Directives, and NIST
standards. It also provides more specifically controls in NIST SP 800-53R4 that support
cyber resiliency.
. BT Federal
characterizes controls in terms of the resiliency. BT Federal has identified factors to
consider when selecting, tailoring, or implementing controls to improve cyber security
and resiliency to reduce risk. In this way, BT Federal will apply federal security
standards, such as FISMA and NIST, to each TO at BT Federal BSS security boundary,
as well as the infrastructure that provides MNS and remote VPN services. BT Federal
will manage solution components of third-party vendor. These may include pass-
through security and compliance provisions.
BT Federal will maintain separation of Agency information at BSS and operational levels
as key areas of protection engineered into BT Federal’s operational delivery
capabilities. The Government, however, will apply such standards, as outlined by GSA,
FISMA, and NIST guidance when transferring data to BT Federal. Such standards may
to include encryption of data transferred from and to other Agencies and for
Government-owned, -managed or -provided non-BT Federal systems.
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2.8.1.5. Service and Functional Description [L.29.2.1(1st bullet); C.2.8.1.1]
When MNS is used with a single EIS service (e.g., VPNS) or a group of EIS services
(e.g., VPNS, Ethernet, voice service, and cloud IaaS) requested in a TO, those services
will have the functionalities of a managed service (i.e., Managed VPNS, Managed
Ethernet, Managed voice service, and Managed Cloud IaaS).
BT will use appropriate labor and equipment as defined in RFP C.2.10 Service Related
Equipment and RFP C.2.11 Service Related Labor in the TO. The BT MNS solution is a
comprehensive set of capabilities that combine process, people, and technology to
create an end-to-end and life-cycle focused management environment with the focus on
ensuring the availability and reliability of today’s complex Agency networks service and
their support local equipment. MNS will use SRE and SRL to meet TO requirements. BT
has a robust reach back to the entire BT Global Organization to identify any required
equipment and assign direct labor support for any TO.
Figure 2.8-1 shows the basic program structure BT uses to support MNS customers.
Figure 2.8-1. BT’s MNS Organization.
Provides proper organization for efficiently executed services.
Specific responsibilities of each functional area include:
Project Manager (PM): Ensures outcome of MNS activity; serves as primary
communication channel for Agency customer on coordination and status;
finalizes Concept of Operations (CONOPS) that combines technical and
operational aspects of solution to deliver and operate for customer, including all
aspects of SRE and SRL defined in TO and over TO lifecycle
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Lead Engineering Manager (LEM): Details technical implementation of
requirements of Agency customer; engages technical Subject Matter Experts
(SMEs) to address requirements from designing network routing to full Security
Service implementation and Secure Operations Center rollout; includes
sustaining engineering and Tier 3 support; manages engineering SRL
Service Delivery Manager (SDM): Executes site implementation activities
across EIS services (e.g., VPNS, etc.), within NOC; schedules customer site
implementations, transitions, test, and turn-up.
NOC Manager: Manages NOC operations (24x7x365 operations staff,
development of TO-specific monitoring, reporting, customer NOC interactions);
ensures Tier 1/2 activities and performance; manages operations-related SRL
BT’s team will apply System Engineering principles to address Agency requirements
and employ an approach and integrated system that meets EIS MNS requirements.
The BT-integrated process, as Figure 2.8-2 shows, begins with receipt of Agency
request for MNS. BT’s MNS team then analyzes requirements and develops solutions
and partnerships required. They prepare a response to Agency-specific requirements.
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Responds to Agency MNS requirements with full lifecycle support
Once awarded, BT will conduct a kickoff meeting to finalize support staff for the Agency.
BT will engage relevant functional groups, subcontractors, vendors, and Agency
stakeholders to finalize a solution to implement.
Primary outputs could include:
Implementation Schedule: Detailed time-phased schedule for implementation
of MNS engagement elements
Concept of Operations: CONOPs that detail technical design, implementation
processes and procedures, and operations processes and procedures used
throughout solution lifecycle
Equipment Configurations: Specific equipment types, hardware, software,
logical configurations needed Agency solution
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Acceptance Criteria: Agreed-upon functional, performance, and operational
items necessary for acceptance of solution by Agency
Upon completion of kick-off meeting items, BT’s PM will assume all responsibility for
solution execution. Such execution will include coordinating all activities with Agency
PM counterpart and conducting regularly scheduled status meetings.
BT’s PM will coordinate all activities needed for implementation including:
NOC implementation: Ensures implementation of TO-specific Agency
requirements and implementation of CONOPs. The NOC staff will work with
Agency’s NOC (if applicable) to coordinate processes and any electronic bonding
and trouble management integration
Transport Implementation: Ensures implementation of Transport Services
(e.g., VPNS) to meet Agency’s implementation schedule and performance and
availability requirements
Other EIS Services Implementation: Ensures implementation of other EIS
services to support Agency’s solution
Equipment Configuration: Ensures purchase of SRE, as required, and
configuration, testing, and stating for installation
Site Implementation: Coordinates implementation teams in support of Agency
site implementations
Finally, the PM will coordinate all activities for test and turn-up of all services,
verification of NOC services, and exercise of all reporting and sustainment processes.
To meet technical and operations requirements, BT has established CONUS-based
NOC facilities that provides a comprehensive set of features and functions to meet EIS
requirements. BT has specifically selected tools and systems to enable BT NOC
engineers to customize device and services support, real-time and summary reporting,
and trouble management reporting and customer integration.
Figure 2.8-3 shows the functional architecture of a BT NOC in support of MNS.
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Provides MNS capabilities to meet Agency-specific TO requirements
BT’s NOC has the following features to meet fundamental to all MNS requirements.
Each functional system will interoperate to the BSS system providing the Procuring
Agency a consolidated view of their Managed Network Service:
NOC Manager: Forms cornerstone of BT NOC’s environment and integrate;
combines following capabilities:
Flexible polling using SNMP, Text, SysLog, screen-scraping, and other
customized methods
Event normalization, correlation, and bonding to Trouble Ticketing system
Raw polling, trap, and event storage via SQL compatible databases
Flexible device configuration capture and audit for Configuration Management
Programmable, customizable automatic and periodic report generation
Document repository for reports with secure access for Agency customers
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Trouble Ticketing and Management:
Enables Government customer-specific trouble management and workflow
plus auto-ticketing from The NOC Manager
Enables access by EIS MNS customer via secure Web-based interface
Enables provision of Application Programming Interface (API) to customers
2.8.1.5.1. Functional Definition [L.29.2.1(1st bullet); C.2.8.1.1.1] s/b 2.1.5
As Figure 2.8-3 shown above, BT offers an environment that enables it to assume
management of an Agency’s network infrastructure. Management includes real-time
monitoring of underlying network transport and services and any SRE (or other TO-
required devices). BT’s technical capabilities combined with the Program structure (as
Figure 2.8-1 shown above), will enable BT to take responsibility for all services and
networks managed for an MSN TO under the EIS contract. It will include Tier 1
customer first call, MNS manual and auto-created tickets, and trouble execution through
Tier 2 to Tier 3.
The PM will provide Agencies with single point of accountability and assigns the rest of
the BT Operations Organization for day-to-day activities. Such activities will include:
Scheduling of regression testing for new device software and firmware and
cording roll-out with the customer
Scheduling routine maintenance (e.g., replacement of device fan filters)
Administration of devices including password maintenance and log reviews
Coordination and scheduling of device repair and replacement
24x7 monitoring of all services and coordination to ensure rapid service
restoration and reporting (based on the agreed CONOPs) to the customer
BT structures its MSN offering so that all services provided, whether using single or
complex mix of EIS services, receive treatment as a fully Managed Service. BT has
provided a detailed description of one example, namely Managed LAN service for end-
to-end support of IPVS, in Section 2.2.1.6, Managed LAN Service.
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2.8.1.5.2. Standards [L.29.2.1 (2nd bullet); C.2.8.1.1.2]
BT MNS will comply with all appropriate standards to support the underlying EIS access
and transport services as well as specific standards and requirements in the TO.
2.8.1.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.8.1.1.3]
BT will comply with all connectivity instances listed in RFP C.2.8.1.1.3 to ensure
underlying EIS offerings connect seamlessly to Agency network environments.
BT’s technical approach to MNS will enable direct interface of network management
capabilities with all BT EIS underlying services (e.g., VPNS). In addition, all of BT’s
MNS NOC staff will have procedures in place to coordinate installation, modification,
and restoration of services provided by BT or of any other service as directed by
Agency TO (as enabled by supplied Letters of Agency).
2.8.1.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.8.1.1.4]
BT has the engineering capability and systems to provide for all technical baseline
requirements in support of EIS MNS. BT also has the capability to develop new
solutions for ICB TO. Such solutions may range from configuration of existing
equipment, new equipment, new transport and other EIS services to customization of
NOC services and associated support CONOPs.
Design and Engineering Services [C.2.8.1.1.4.1]
BT has access to substantial engineering staff and experience in designing and
engineering network services to support the Government. These resources (shown in
Figure 2.8-1 and processes (shown in Figure 2.8-2), with additional detailed described
below enable BT to:
1. Identify SRE (and its detailed firmware, software, and configuration), related
software and SRL needed to deliver MNS
2. Created a system or network design that identifies all network components,
protocols, component and logical redundancy, and Information Assurance
elements (e.g., traffic filtering, proxies). Based on TO requirements, and
engagement with the Agency, the design will include recommended
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performance levels and network capacity and capacity management needed
to ensure solution performance.
3. Provide complete project coordination for all aspects required in a TO,
including: design, engineering, implementation, installation, access
coordination (both service provider and site), provisioning, equipment staging
and configuration, hardware and system testing, and service activation.
Using best practices, BT’s project coordination will minimize the impact on
existing current Agency networking environment.
BT will provide the following:
BT Sales Engineering and Program Engineering Staff with significant and
direct experience in supporting Federal Government.
BT Network Engineering Staff with significant support from other BT divisions
and resources (including our labs for testing and verification) for development
and refinement of the design and detailed engineering
BT Partners, including vendors (e.g., Cisco, Juniper, Avaya, etc.) and BT
Engineering Companies that have significant experience in the design and
implementation of systems for the Federal Government.
Combined, such BT teams will perform the following steps to ensure successful
systems design and engineering for our Government MNS customers:
Systems Engineering: Incorporates customer requirements into design
Detailed Engineering:
Solution Architecture
Selection of devices and hardware configuration
Verification of device software versions (e.g., meet security requirements)
Determination of routing architectures, router and switch security hardening
and the development of router and switch configurations for network services
Simulation and Modeling to verify design performance and reliability
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Creation of detailed specification of standard EIS services (e.g., sites
capacities, access solutions, QoS settings, backbone diversity)
Creation of technical and relevant operation components of CONOPs
Definition of changes to MNS NOC services and support for technical
approach for integrating BT MNS NOC services with Agency customer NOC
Support for planning of implementation, management, and maintenance of
Network Management System (NMS) phases
Implementation, Management and Maintenance [C.2.8.1.1.4.2]
BT has a comprehensive set of processes and systems to provide complete lifecycle
solution development, implementation, management, and maintenance.
Starting from Solution Refinement processes (which incorporates the Design and
Engineering Service), the assigned BT’s PM will oversee implementation of a TO,
including:
1) Drive implementation of defined solutions which incorporate
a) Access solutions that use the wide-range of EIS technologies (e.g., wireline,
wireless) to meet Agency performance requirements (e.g., high-availability,
capacity)
b) Transport services that are design to meet Agency requirements, incorporating
BT EIS Transport services as well as those from other EIS providers ensuring the
ability to distribute traffic over multiple carrier backbones. Routing and other
traffic control mechanisms will be implemented to support traffic allocation based
on Agency needs.
c) Customer premises solutions and associated devices to meet Agency
requirements
d) Implement security solutions, which can be a combination of software,
equipment, establishment of Agency-specific NOCs or Secure Operations
Centers (SOCs), and associated processes and procedures.
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2) BT will supply and manage the hardware, firmware and related software required by
the Agency. BT’s ongoing supply agreements with major hardware vendors will:
supply hardware and related software (e.g., routers, switches, Encryption devices,
VPN equipment, firewall, CSU/DSU, hubs, adapter, and modems) necessary for
agreed to design; execute coordinated implementation plan for installation, test, and
turn-up the equipment
3) The BT MNS systems as shown Figure 3.8-3 provides the tools that are configured
to monitor all aspects of the NMS Agency solution. These systems also provide real-
time information from all aspects of the solution (e.g. transport and access) will be
provided.
4) The BT MNS systems and staffing
a) Manage the network in real time 24x7
b) Provide coverage for remote management from BT NOC or from NOC developed
to meet specific TO requirements
c) Set all polling intervals to less than 15 minutes; provide devices, access, and
transport network performance information with ability to compare to created
thresholds to enable determination of nominal proper performance
d) Use system to enable customization of reports enabling both reporting of KPIs
(SLAs) of EIS services (e.g., access and transport services) plus any specific
Agency reporting and assessment requirements
e) Assess and reporting on Agency network capacity. Support capacity review and
planning and report findings and recommendations to the Agency
f) Address, as agreed in the MNS CONOPs with the Agency, Agency-specific
network capacity and performance issues
5) Enable SNMP read-access to devices supplied as part of MNS deployment
6) Use BT MNS systems and staff to manage network configuration and configuration
of all devices as part of TO’s NMS solution:
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a) Adding Protocols as required to all elements of device and network configuration
elements (e.g., routing, protocols, traffic prioritization, firmware and software
updates, routing optimization).
b) Adding, moving, or removing Customer Premises Equipment (CPE), e.g., SRE
c) Change addressing, filter and traffic prioritization schemes as requested by
authority Representative.
d) Optimization of the network routes to meet specific route requirements (diversity,
avoidance) or performance goals.
e) Update designated Agency hardware (e.g., upgrade card, software, firmware),
not limited to routers, firewall, VPNs, and switches
f) Based on TO-based CONOP, execute upgrading or downgrading of bandwidth
(and capturing the configuration change)
g) Implementing configuration changes and provide complete configuration
management and associated database for all Agency-specific devices to enable
controlled configuration changes to devices plus enable audit in real-time for
configuration of devices against approved baseline
7) Provide IP Address Management, per TO requirement; have NMS Program work
with ARIN plus internal organizations and customers (e.g., if they already have
allocated range) for IP address allocation
8) To enable controlled access and access audit of devices, the BT MNS NOC will
setup all devices with remote access management (e.g., Radius or TACACS) to
enable centralized user authorization plus role-based control to support least-
privilege user access model (as directed and approved by Agency). Devices that do
not support centralized access management will be addressed on a case-by-case
basis to ensure compliance
9) BT MSN NOC will perform complete devices configuration management including
storing of baseline configurations of all devices plus backup of at least previous 10
approved baselines; use configurations to restore configurations as needed; use
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NOC systems to provide Agency with secure access to configuration database plus
backup logs
10) The BT NOC (in coordination with associated assigned MNS Engineering staff)
identify, test, and prepare upgrades, updates, patches, and bug-fixes; have NOC
support notify Agency after identification of availability of these items. MNS
engineering staff will work with the Agency to develop the testing approach to
identify functional or security issues related with installation of software (e.g., patch,
bug-fix, update). MNS staff will follow the mutually agreed-upon CONOPs for
procedures to install software
11) Provide all preventative and corrective maintenance, including physical maintenance
(e.g., fan replacement, filter replacement) and software upgrades.
12) BT MNS NOC systems contain all systems and processes to address functional
needs defined
a) Monitoring [a-g]: NOC will monitor all aspects of Agency’s network from
underlying EIS transport services and all devices supplied by BT as well as
any Agency devices at Agency’s direction
b) Out-of-Band Management [h]: Based on TO requirements, BT will provide,
monitor, and manage circuits and network for an Agency’s out-of-band (OOB)
management system for an Agency’s network. The OOB system will be
incorporated, as appropriate into the BT MNS NOC systems.
c) Trouble Management [i-j]: BT MNS NOC will include complete Trouble
Management and Ticketing system. This system provides APIs to enable
integration with an Agency’s ticketing system. If provided access, the BT NOC
staff will access the Agency’s ticketing system to open, update, and close
tickets
d) Troubleshooting [k-n]: BT MNS NOC will perform all troubleshooting
activities for access, transport, and associated devices. Based on the TO
requirements and agreed CONOPs, the NOC staff will perform this for other
services and Government devices. The NOC will alert (through agreed
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method, e.g., email, phone, Agency trouble ticketing system) of any Agency-
specific faults or maintenance
e) Tier 1 – 3 Support [o-q]: BT MNS will provide and answer NOC Help Desk
Phones and provide Tier 1 support for Agency-specific items (captured in the
NOC Knowledge-base during the development of an Agency’s specific
CONOPs, maintained and augmented based on real-world experience. The
NOC will provide Tier 2, and 3 (combined with assigned engineering support)
services for all EIS services, MNS equipment, and other items as required in
TO and defined in agreed CONOPS
13. BT NOC will have secure, Agency-accessible information:
a) A document repository that contains complete installation schedule with near-
real time status of all installation activities
b) Real-time or near real-time network performance statistics, availability, device
performance, device configurations, and any applicable application-level
performance data available
c) Trouble management information (including trouble reporting statistics and
tracking information)
d) Security log information (e.g., device access logs, configuration change logs,
SysLogs) in real-time
14. BT NOC will have complete, on-line inventory of all EIS services provisioned and
all equipment
15. BT MNS NOC will provide secure access via VPN and HTTPS access to reports
and historical data, including all identified data items, with ability to add data
items in response to Agency requirements. The NOC systems shown in Figure
3.8-3 provide the capability to capture all relevant data, set thresholds, and
format reports. Data items include:
a. Bandwidth and service quality information
b. Burst analysis identifying under or over utilization instances
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c. Data errors
d. Delay, reliability and data delivery summaries
e. End-to-end network views
f. Exception analysis
g. Link, port, and device utilization
h. Network statistics
i. Protocol usage
j. CPU utilization
k. Traffic, port, and protocol view
2.8.1.6. Features [L.29.2.1 (5th bullet); C.2.8.1.2]
BT NMS services must interface with many of the day-to-day operational elements for
both BT and the purchasing Agency. The BT NMS service is designed to enable the
Agency to better maintain their local infrastructure and ensure compliance with Agency
specific operational standards from installation and testing through the maintenance
lifecycle. Equally important is the continuous monitoring of SRE for Availability and
Security by the BT NOC with Agency interfaces as required in each TO.
2.8.1.6.1. GFP Repair and SRE
BT’s solution for MNS will perform maintenance on all provided SRE, including
managing all repair operations. Based on TO requirements, BT’s Engineer,
Implementation Lead, and Operations Lead will (with the Agency) address the full life-
cycle of all GFP and SRE.
The agreed CONOPS will address tasks such as:
Perform required preventative maintenance for example:
Fan filter replacement
Firmware and software upgrades
Meet required on-site response time for repair at each customer location
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Provide requirements and process to perform Return Merchandise Authorization
(RMA) to coordinate with vendor for repair or replacement of SRE based on
agreed warranty approach
Provide development and execution of sparing plan (e.g., depot location, on-site)
to meet Mean Time to Repair (MTTR) goals
Schedule capture of equipment warranty terms/conditions with expiration dates
Recommend new repair approaches
Coordinate site visits for SRE repair, maintenance, or replacement
2.8.1.6.2. Agency Specific Network Operations Center (NOC)and Security
Operations Center (SOC)
Agency-Specific Help Desk Services
The BT MNS NOC will provide complete trouble ticketing and trouble management
workflow systems and customer specific knowledge-base libraries to create help desk
services.
Shared and Dedicated NOC and SOCs
BT’s flexible, scalable NOC architecture, based on TO requirements, will enable both
customization of NOC function (e.g., additional data items to collect, additional
reporting, etc.) plus the ability to establish staff NOC workstation locations virtually
anywhere using secure (e.g., FIPS-140-2, etc.) remote access techniques.
Per TO requirements, BT will include Security Information Event Management (SIEM)
capabilities to enable Security (SOC) related services.
In addition to customizing shared capabilities, BT’s NOC and SOC systems are modular
and will be instantiated as dedicated NOC and SOC to meet Agency requirements.
2.8.1.6.3. Network Testing
BT will support Agency-specific development activities by using its and its partners’ lab
environments. BT will also support acquisition and use of test equipment, software, and
other applications on BT-provided network infrastructure supporting EIS services and
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proposed NMS equipment and configurations to prove the ability of the proposed
solution to meet Agency needs.
BT’s MNS program management team and engineering staff will collaborate with
Agency representatives to address support of Agency-specific services. BT will use its
own and partner lab environments for comprehensive testing of equipment, software
and applications, system configurations, and operations procedures. BT and its partners
have resources and experience to provide a full range of IT capabilities and systems
including voice, video, transport (e.g., IP VPN) plus application integration testing.
BT will develop test scope, procedures, schedule, and test report requirements with
Agency representatives and will conduct all work at Agency discretion.
2.8.1.6.4. Traffic Aggregations Service (DHS Only)
BT’s detailed response to Traffic Aggregation Service appears Section 1.4.3, Traffic
Identification and Routing Policy.
When awarded the require TO, the BT MNS NOC and associated technical capability,
staff, and processes, will:
Assume responsibility for maintaining and repairing all aspects for traffic
aggregation service (including commercial security services and network links)
Work with DHS to develop processes and procedures for BT-provided “Smart-
Hands” help maintain and repair of designated equipment (“sensor system”). BT
will establish within its NOC, call- and email-handling procedures and trouble
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management processes (within its trouble management system) to ensure
prompt, proper handling of authorized requests for “Smart-Hands” support.
2.8.1.7. Interfaces [L.29.2.1-6; C.2.8.1.2, C.2.8.1.3]
BT’s MNS is compatible with all EIS access and transport services as listed in RFP
C.2.8.1.3. BT will support all required UNI types.
2.8.1.8. Performance Metrics [L.29.2.1-7; C.2.8.1.4]
BT’s MNS service (e.g., processes, staff, systems) is flexible; BT can customize these
services to meet Agency TO requirements.
2.8.2. Web Conferencing Service [C.2.8.2]
BT is not including Web Conferencing Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.8.3. Unified Communications Service [C.2.8.3]
BT is not including Unified Communications Service as a component of this initial EIS
RFP response, but will reassess adding this optional service in the future.
2.8.4. Managed Trusted Internet Protocol Service [C.2.8.4, F.2.1 # 5-27]
BT is not including Managed Trusted Internet Protocol Service as a component of this
initial EIS RFP response, but will reassess adding this optional service in the future.
2.8.5. Managed Security Service [C.2.8.5]
BT is not including Managed Security Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.8.6. Managed Mobility Service [C.2.8.6]
BT is not including Managed Mobility Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
2.8.7. Audio Conferencing Service [C.2.8.7]
BT is not including Audio Conferencing Service as a component of this initial EIS RFP
response, but will reassess adding this optional service in the future.
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2.8.8. Video Teleconferencing Service [C.2.8.8]
BT is not including Video Teleconferencing Service as a component of this initial EIS
RFP response, but will reassess adding this optional service in the future.
2.8.9. DHS Intrusion Prevention Security Service (DHS Only) [C.2.8.9]
BT is not including DHS Intrusion Prevention Security Service as a component of this
initial EIS RFP response, but will reassess adding this optional service in the future.
2.9. Access Arrangements [C.2.9]
BT will provide all required Access Arrangements (AAs) to support BT EIS services.
These AAs use multiple technologies and systems to connect from Agency locations
(SDPs) to BT Points-of-Presence (POPs) to access services (e.g., ETS, IPVS, IPVS,
etc.).
2.9.1. Understanding [L.29.1(A); M.2.1(1), F.2.1 # 28]
As detailed throughout Section 1.0, Network Architecture, BT’s Architecture for EIS
will enable and provide multiple technical methods and a range of capabilities to
connect BT’s EIS network infrastructure (i.e., network POPs) to Agency sites (SDPs). In
general, AAs will be provided using a combination of BT owned assets and systems as
well as contracts with leased services providers including those with nationwide (as well
as OCONUS national) providers and local providers (e.g., ILECs and CLECs). These
agreements including all the mandatory service types as well as the ability to address
the required diversity options.
BT will support the required types and options for AAs, including:
Sites connected via dedicated circuits (traditionally based on TDM) carrying:
PDH Protocols: T1, DS3 CONUS and E1, E3 OCONUS
SONET Protocols: OC-3 through OC-192
Ethernet Protocols: 10Mbps, 100Mbps, 1Gbps, 10Gbps, 40Gbps, 100Gbps
Sites connected via shared services:
Ethernet Protocols: 10Mbps, 100Mbps, 1Gbps, 10Gbps, 40Gbps, 100Gbps
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Wireless Access:
Wireless Providers: BT has agreements with wireless providers to enable
delivery of cellular services (e.g., LTE)
Line of Sight Vendors: BT has agreements with wireless Line of Sight
vendors holding licensed frequencies to provide point-to-point connectivity
Access Resiliency Options:
Route diverse protected access from Agency customer site (SDP) to BT POP
Route diverse protected access from Agency site (SDP) to two geographically
diverse BT POPs
Working and protect access (e.g., collapsed ring) from Agency site (SDP) to
BT POP
Technologies that BT uses to provide such services are constantly evolving. Even
traditional TDM services are now being delivered over packet infrastructures by using
Circuit Emulation Services (CES). BT works will access providers so that solutions
provided have updated engineering to meet service level requirements (i.e., AQLs) of
associated services.
2.9.2. Quality of Service [L.29. 1(B); M.2.1(2)]
2.9.2.1. Deliver
BT has defined processes and procedures to design and provision AA to Agency sites:
Responding to TOs: BT Pre-Sales engineer reviews TO access requirements,
used as basis for due diligence to ensure and potentially price access to set of
TO-specified locations as well as any specific redundancy requirements
Execution of Awarded TO: Consists of two (2) essential components:
1. BT Post-Sales engineer will work with BT network engineering and AA
provider so that AA designs implemented will meet customer requirements
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2. BT Provisioning will use its standard provisioning processes to flow orders to
various access providers
3. BT Post-Sales engineers and BT Project Managers will track and supervise
all AA installations, ensuring coordination for all site surveys and site
installation activities
2.9.2.2. Compliant
All AAs delivered by BT will meet AA requirements to provide the necessary UNI,
throughput, and availability.
2.9.2.3. Scalable
BT has standard processes to monitor available capacity of its Network-to-Network
Interconnects (NNIs) with access service providers. These processes will ensure that
long-lead time upgrades to NNIs to:
Prevent delays in provisioning (for both TDM and Ethernet Shared access)
Ensure adequate capacity for zero loss of Ethernet frame for Ethernet Shared
access
2.9.2.4. Reliable and Resilient
BT will use best commercial practices to support robust NNIs with access providers.
2.9.3. Service Coverage [L29.2.1(C); M.2.1(3)]
BT will provide service coverage for 87 of the top 100 CBSAs, as Figure 1.3-1 shows
and as detailed in Section 1.3, Service Coverage.
2.9.4. Security [L29.2.1(D); M.2.1(4a, 4b, 4c(i-viii)]
BT will ensure that AAs will comply with security specifications as detailed in Security
Sections 1.4.1, 1.4.2, and 1.4.3. Each EIS Service offering leveraging AA will maintain
its own security standards, based on EIS Services-specific security requirements and as
described in each service section of the RFP response.
Although AAs are not a separate service, there are generic security issues that BT
addresses with its access providers:
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Access providers must support NS/EP to meet EIS requirements
There must be secure mechanisms to support order management. This is to
ensure that all access changes are performed only if authorized by BT.
There must be secure mechanism to support trouble management. This is to
ensure that all maintenance actions are performed only if authorized by BT.
All services are provided consistent with best commercial practices.
Any BT or access provider CPE used to complete an AA will be configured and
secured in accordance with best commercial security practices.
Access to customer facilities for AA delivery and CPE installation must be
coordinated by BT and AA personnel must meet local site access regulations as
specified in the TO. Cleared personnel will be provided if required by the TO.
2.9.5. Service Description [L.29.2.1(1); C.2.9.1]
2.9.5.1. Functional Definition [L.29.2.1(1); C.2.9.1.1]
BT will use appropriate AAs to carry multiple applications and services as described in
3.1.1.6 and
In addition, BT will provide diversity options, including:
1. Physically disparate, diverse paths from the SDP to the POPs of two diverse
contractors. BT Sales engineering and BT network engineering will design these
solutions collaboratively with its access providers and with the customer. For
example, it may be possible and cost effective to use two different types of access
(e.g., dedicated and shared Ethernet) from one or two different access provider
companies to cost effectively meet a customer’s service availability needs. In
addition, BT will work with other EIS contractors, as directed by the Government, to
support customer access diversity requirements. In general, the developed design,
captured in the Circuit Layout Record (CLR) and route maps of the proposed
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service will be reviewed by BT engineering and with the customer before
implementation.
2. Physically disparate, diverse paths from the SDP to the contractor’s POP. BT
will work with its access providers to request access path diversity from the SDP to
BT service POPs. BT engineers will review the CLRs and route maps to ensure that
the implemented solution meets the requirements.
3. Redundant paths from an SDP to the contractor’s POP. BT will work with its
access providers to request access path redundancy from the SDP to BT service
POPs. BT engineers will review the CLRs and technical design to ensure that the
implemented solution meets the requirements.
BT understands issues related to need for special construction to create required
diversity (e.g., Outside Plant) and coordination with and upgrades to building facility
(e.g., Inside Plant).
1. If an AA does not exist, or if there is insufficient capacity
2. If construction is required to implement a different route (e.g., to meet an AA route
diversity requirement
In general, special construction (or in some instances to identify or confirm site
facilities or existing AA routes) a site survey may be required. When BT must perform
site surveys of Agency locations to collect and validate floor plans, physical
measurements, building power capacity, and external ingress/egress factors.
BT will deliver site survey reports to the designated Agencies Point of Contact after the
completion of the physical site visits as defined in RFP J.10.
2.9.5.2. Standards [L.29.2.1 (2nd bullet); C.2.9.1.2]
BT will comply with the standards stated in RFP C.2.9.1.2 as they apply to the EIS
contract and AA needed for service delivery.
BT will comply with the following standards:
1. ANSI T1.102/107/403/503/510 for T1
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2. ANSI T1.607/610 for ISDN PRI
3. Telcordia PUB GR-499-CORE for T3
4. ANSI T1.105 and 106 for SONET
5. Telcordia PUB GR-253-CORE for SONET
6. ITU-TSS G.702 and related recommendations for E1 and E3
7. Frequencies grid and physical layer parameters for Optical Wavelength:
a. DWDM: ITU G.692 and G.694 as mandatory and G.709 and G.872 as
optional
b. WDM: ITUG.694.2 and Telcordia GR 253
8. Applicable Telcordia for DWDM systems are GR-1073, GR-1312, GR-2918, GR-
2979 and GR-3009
9. EIA/TIA-559, Single Mode Fiber Optic System Transmission Design
10. Telcordia GR-20-CORE for Generic Requirements for Optical Fiber and Optical
Fiber Cable GR-253 (SONET), and GR-326 (Connector)
11. Digital Subscriber Line (DSL) - ADSL and SDSL:
a. ADSL and DSL Forums
b. ITU-TSS Recommendation G.992 for ADSL (interoperable DSL modem
and DSLAM line card)
c. ANSI T1.413 (compatible DSL modem and DSLAM line card from the
same manufacturer)
12. ISDN based DSL (IDSL): ISDN Forums
13. Ethernet Access: IEEE 802.3, including 10 Base-T/TX/FX, 100 Base-TX/FX,
1000 Base-T/FX/L/LX/B/BX/PX, and 10/40/100 Gigabit Ethernet (IEEE 802.3ae
and 802.3ba)
14. Cable High-Speed Service: DOCSIS (Cable Labs) standards
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15. BT will comply with all new versions, amendments, and modifications to the
above documents and standards.
2.9.5.3. Connectivity [L.29.2.1 (3rd bullet); C.2.9.1.3]
BT has designed its AAs to connect between Agency-specified locations and equipment
(interoperated based on the ordered UNI) and by definition work with BT’s POP network
equipment.
2.9.5.4. Technical Capabilities [L.29.2.1 (4th bullet); C.2.9.1.4]
BT will provide the mandatory capabilities:
1. BT’s architecture will enable Integrated access to multiple (different) services over
the same Access Arrangement.
2. Access Arrangements will be transparent to the protocol level of the AA, consistent
with its technical definition:
Layer 1 TDM access is transparent to all Layer 2 and Layer 3 services
Layer 2 TDM and Ethernet access is transparent to Layer 3 services
BT understands and will support AA mandatory capabilities. As Section 2.9.1,
Understanding, details BT has agreements with both traditional and emerging access
providers to support the full range of TDM and Ethernet access requirements, which
Table 2.9-1 lists.
Table 2.9-1. BT’s Support for Mandatory Access Arrangements per RFP C.2.9.1.4
Ref Category Item Specific Complies
1 T1 Channelized 24xDS0 @ 56/64 kb/s with line rate of 1.544 Mbps Yes
Unchannelized Single 1.536 Mbps payload Yes
2 ISDN PRI 23xDSO @ 56/64 kb/s over interface of ISDN PRI
(23B+D) with line rate of 1.544 Mbps
Yes
3 ISDN BRI 2xDSO @ 56/64 kbps over interface of ISDN BRI
(2B+D) with line rate of 144 Kbps
Yes
4 T3 28xDS1 @ 1.536 Mbps with line rate of 44.736 Mbps Yes
Single 48.008 Mbps payload with line rate of 44.736
Mbps
Yes
5 Channelized 30xDS0 with line rate of 2.048 Mbps Yes
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Ref Category Item Specific Complies
E1 (non-
domestic)
Unchannelized Single 1.92 Mbps information payload with line rate of
2.048 Mbps
Yes
6 E3 (non-
domestic)
Channelized 16xE1 with line rate of 34.368 Mbps Yes
Unchannelized Single 30.72 Mbps information payload with line rate of
34.368 Mbps
Yes
7 SONET
OC-3
Channelized 3xOC-1 for information payload data rate of 49.536
Mbps with line rate of 155.520 Mbps
Yes
Concatenated Single channel equivalent to information payload data
rate of 148.608 Mbps with line rate of 155.520 Mbps
Yes
8 SONET
OC-12
Channelized 4xOC-3 each with information payload data rate of
148.608 Mbps with line rate of 622.080 Mbps
Yes
Concatenated Single channel equivalent to an information payload
data rate of 594.432 Mbps with line rate of 622.080
Mbps
Yes
9 SONET
OC-48
Channelized 4xOC-12 channels, each with information payload data
rate of 594.432 Mbps with line rate of 2.488 Gbps
Yes
Concatenated Single channel equivalent to information payload data
rate of 2.377728 Gbps with line rate of 2.488 Gbps
Yes
10 SONET
OC-192
Channelized 4xOC-48 channels, each with information payload data
rate of 2.488 Gbps with line rate of 10 Gbps
Yes
Concatenated Single channel equivalent to information payload data
rate of 9.510912 Gbps with line rate of 10 Gbps
Yes
11 SONET
OC-768
(Optional)
Channelized 4xOC-192 channels, each with information payload data
rate of 9.510912 Gbps with line rate of 40 Gbps
ICB
Concatenated Single channel equivalent to information payload data
rate of 38.486016 Gbps with line rate of 40 Gbps
ICB
12 Analog Line 4 KHz 2 wire analog lines and trunks without access integration
for voice service.
Not
Offered
13 DSO Payload data rates of 56 kbps and 64 kbps Yes
14 Sub Rate
DS0
(Optional)
Support Subrate DS0 at information payload data rates
of 4.8, 9.6, and 19.2 kbps.
Not
Offered
15 Optical
Wavelength
Bi-directional
wavelengths
(WDM)
1 Gbps Yes
OC-48 Yes
OC-192 Yes
OC-768 ICB
16 Dark Fiber
(Optional)
Support both single-mode and multimode fibers ICB
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Ref Category Item Specific Complies
Support minimum of 80 DWDM wavelengths or user
data with spacing as specified in ITU-T G.694.1.
Operate in "C", ”D”, “L” and ”S” bands
17 DSL ADSL
Asymmetric
Upstream data rates 16 - 768 kbps
Downstream data rates 1.5 - 8 Mbps
ICB
SDSL Symmetric Upstream/downstream traffic at data rates up to 1.5
Mbps
ICB
ISDN Symmetric Upstream/downstream traffic at data rates of 144 Kbps ICB
18 Ethernet
Access Arr.
Support both dedicated access and/or shared access
(multiplexed Ethernet connections) over Metro Ethernet
service from SDP to POP at access speeds of: 1-10
Mbps (1 Mbps increments),
Yes
10-100 Mbps 10 Mbps increments), Yes
100–1,000 Mbps (100 Mbps increments), Yes
1-10 Gbps (1 Gbps increments), Yes
10 - 100 Gbps at 10 Gbps increments (optional) ICB
19 Cable High-
Speed
Service
Access Arr.
(Optional)
Provide on ICB at data rates of 256 Kbps to 30 Mbps: Not
Offered
256 Kbps - 5 Mbps (Standard: DOCSIS 1.0) Not
Offered
256 kbps - 10 Mbps (Standard: DOCSIS 1.1) Not
Offered
256 kbps - 30 Mbps (Standard: DOCSIS 2.0) Not
Offered
20 FTTP
(Optional)
5 Mbps downstream and 2 Mbps upstream, 15 Mbps
downstream and 2 Mbps upstream
Not
Offered
21 Cellular
Service
4G Long Term Evolution (LTE) with 100 Mbps
downstream and 50 mbps upstream
Yes
Line of Sight connection using licensed frequencies of:
DS1, NxDS1 (where N=2-27), DS3, E1 (Non-domestic),
NxE1 (where N=2-15) (Non-domestic), E3 (Non-
domestic), SONET OC-3, 1/5/10 Gbps
Yes
2.9.6. Features (Access Diversity and Avoidance) [L.29.2.1(5); C.2.9.2]
BT accepts the definitions of route diversity in RFP C.2.9.2 as well as the options
associated with routes and access diversity.
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2.9.6.1. Access Route or Path Diversity [C.2.9.2]
Access diversity Options are defines as follows:
1. Between an SDP and its associated connecting network’s PCL or POP, or
2. Between an SDP and at least two connecting network PCL/POPs.
3. Access from the same or different access providers (e.g., ILEC and a CLEC) for
two separate routes, using any mix of access arrangements.
These diverse routes will:
1. Not share any common telecommunications facilities or offices including a
common building entrance
2. Maintain minimum 30-foot separation feet throughout all diverse routes between
premises/buildings housing for SDP and associated network
3. Maintain a minimum vertical separation of two feet, with cables encased
(separately) in steel or concrete for cable crossovers
BT will provide the capability for the automatic switching of transmission in real-time,
negotiated on an individual case basis:
1. From the primary access route to the one or more diverse access routes,
including satellite connection, and
2. From the diverse access route to the primary access route.
BT will exercise the following control measures on the configuration or the
reconfiguration of the diverse access route:
1. BT will provide a graphical representation (e.g., diagrams, maps) of access
circuit routes to show where diversity has been implemented to the OCO within
30 calendar days of the implementation of access diversity and again thereafter
when a change is made.
2. Prior to any proposed reconfiguration of routes previously configured for access
diversity, BT will provide to the Agency written notification and revised PCLs for
OCO approval in accordance with the requirements of the TO.
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3. BT will establish internal controls to prevent the dismantling of diversified routes.
2.9.6.2. Access Route or Path Avoidance [C.2.9.2]
BT will supply the capability for a customer to define a geographic location or route to
avoid between an SDP and its associated connecting network point.
BT will exercise the following control measures on the configuration or reconfiguration of
the avoidance access route:
1. BT will provide graphical representation (e.g., diagrams) of access circuit routes
to show implementation of avoidance to OCO within 30 calendar days and again
thereafter following change
2. Prior to any proposed reconfiguration of routes previously configured for
avoidance, BT will provide to the Agency written notification and revised PCLs for
OCO approval in accordance with the requirements of the TO.
3. BT will establish internal controls to prevent the dismantling of avoided routes.
BT will provide the features to support the required access diversity and avoidance
requirements, as discussed in Section 2.9.5.1, Functional Definition. BT’s program
management team and network service provisioning will work with access providers to:
Provide traceable documentation and sufficient Circuit Layout Record (CLR)
information to ensure the proposed solution meets the customer’s diversity and
avoidance requirements
Perform site surveys as necessary to confirm actual diversity and avoidance
requirements
Provide graphical documentation, and others as appropriate, to the Government
and customer to demonstrate compliance.
Ensure internal controls for change by tagging the AA (both within the AA
providers’ and BT databases) to ensure that any proposed routing changes
require notification (to be provided to the Government and customer) as well as
to ensure that the required diversity and avoidance requirements are maintained.
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Ensure that the required redundancy (e.g., protection switching) has been
properly engineered and tested.
2.9.7. Interfaces [L.29.2.1 (6); C.2.9.3]
All UNIs identified for AA in RFP C.2.9.3 are compatible with the appropriate associated
BT EIS Service, as Table 2.9-2 details.
Table 2.9-2. BT’s Compatibility with AA UNIs
Ref Interface Type and Standard Payload Data Rate
or Bandwidth
Signaling Type Compliant
1 ITU-TSS V.35 Up to 1.92 Mbps Transparent Yes
2 EIA RS-449 Up to 1.92 Mbps Transparent Yes
3 EIA RS-232 Up to 19.2 kbps Transparent Yes
4 EIA RS-530 Up to 1.92 Mbps Transparent Yes
5 T1 (with ESF) [Std: Telcordia SR-TSV-002275;
ANSI T1.403)
Up to 1.536 Mbps Transparent
IP (v4/v6)
Yes
6 ISDN PRI (23B+D and 24B+0D) [Std: ANSI
T1.607/610]
Up to 1.472 Mbps Transparent Yes
7 T3 [Std: Telcordia GR-400-CORE] Up to 43.008 Mbps Transparent Yes
8 E1 (Std: ITU-TSS Up to 1.92 Mbps G.702)
(Non- domestic)
Transparent Yes
9 E3 (Std: ITU-TSS G.702) (Non-domestic) Up to 30.72 Mbps Transparent Yes
10 SONET OC-3 (Std: ANSI T1.105 and 106) 148.608 Mbps Transparent Yes
11 SONET OC-3c (Std: ANSI T1.105 and 106) 148.608 Mbps Transparent Yes
12 SONET OC-12 (Std: ANSI T1.105 and 106) 594.432 Mbps Transparent Yes
13 SONET OC-12c (Std: ANSI T1.105 and 106) 594.432 Mbps Transparent Yes
14 SONET OC-48 (Std: ANSI T1.105 and 106) 2.377728 Gbps Transparent Yes
15 SONET OC-48c (Std: ANSI T1.105 and 106) 2.377728 Gbps Transparent Yes
16 SONET OC-192 (Std: ANSI T1.105 and 106) 9.510912 Gbps Transparent Yes
17 SONET OC-192c (Std: ANSI T1.105 and 106) 9.510912 Gbps Transparent Yes
18 SONET OC-768 (Std: ANSI T1.105 and 106) 38.486016 Gbps Transparent Yes
19 SONET OC-768c (Std: ANSI T1.105 and 106) 38.486016 Gbps Transparent Yes
20 10 Base-T/TX/FX
(Std: IEEE 802.3)
Link bandwidth: Up to
10 Mbps
IP (v4/v6)
IEEE 802.3
Ethernet MAC
(for bridging)
Yes
21 100 Base-TX/FX (Std: IEEE 802.3) Link bandwidth: Up to
100 Mbps
IP (v4/v6) Yes
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Ref Interface Type and Standard Payload Data Rate
or Bandwidth
Signaling Type Compliant
IEEE 802.3
Ethernet MAC
(for bridging)
22 1000 Base-T/L/LX/B/BX/PX (Std: IEEE 802.3) Link bandwidth: Up to 1
Gbps
IP (v4/v6)
IEEE 802.3
Ethernet MAC
(for bridging)
Yes
23 10 Gbps
(Std: IEEE 802.3)
Link bandwidth: Up to
10 Gbps
IP (v4/v6)
IEEE 802.3
Ethernet MAC
(for bridging)
Yes
24 USB
(Std: USB Implementers’ Forum)
Up to current standard Transparent
IP (v4/v6)
Yes
25 ISDN BRI (2B+D) (Multirate)
[Standard: ANSI T1.607 and 610]
144 kbps ITU-TSS Q.931
IP (v4/v6)
Yes
26 3G / 4G / 4G LTE (Cellular Service) Up to current standard ITU 3GPP
TR25.913
IP (v4/v6)
Yes
2.9.8. Performance Metrics [L.29.2.1 (7)]
Since AA are not a separate service, any applicable KPIs are associated with the EIS
Service which in turn leverage the different AA as part of the solution in accordance with
the TO requirements.
2.10. Service Related Equipment
When identified in a TO, the BT will provide networking and security service-related
equipment such as Switches, Routers, PBXs, Telephones, Servers, Security
Appliances, Firewalls, Conferencing-Related Equipment, Microwave Systems, Free-
space Optics Systems, Surveillance Systems, Sensors, Radio-related Equipment,
VSATs, and Wireless Devices.
BT has supply agreements with, and is a major purchaser of network equipment from
Juniper, Cisco, Alcatel-Lucent, and others, making it the equivalent of “Gold” or
“Premier” status those with companies.
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BT will provide hardware and materials that are incidental to the installation, operation
and maintenance of EIS services.
All equipment provided to the Government by BT will be new and not previously used or
refurbished.
As part of the installation process, BT will provide all necessary incidental components
(e.g., racks and cables) for the installation, develop plans for preventative and fix
maintenance, and models (e.g., Management Information Base –MIB) for the
incorporation into the appropriate management platforms (e.g., MNS).
2.10.1. Warranty Service (C.2.10.1)
BT will provide, at no additional cost to the Government, a minimum one-year system
warranty (or the warranty provided by the OEM, whichever is longer) for all hardware
and software ordered under this contract, including all equipment supplied, installed,
and integrated by the contractor. The equipment warranty will provide for hardware
repairs and the distribution of updated software to all users who ordered the hardware
or software under this contract. BT will provide warranty information associated with
each product and service delivered to the GSA CO or OCO if requested.
BT will repair or replace malfunctioning equipment covered by warranty within five (5)
business days or as specified in the TO. BT will provide to the Government a point of
contact for the warranty who is available from 7AM – 7PM local time, or for a longer
period if specified in the TO. The warranty shall begin at the time the SRE is accepted.
2.11. Service Related Labor
BT Federal is not bidding this optional service at this time.
BT Federal will provide required Service Related Labor in accordance with the TO
through the contract modification process.
BT understands that the EIS services called out in a TO will include all Service Related
Labor (SRL) necessary to implement services (reference RFP C.2.1 – C.2.10 and
C2.2.12). Agencies may include SRL on TOs to support services in EIS. Requested
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SRL for construction, alteration, and repair will be integral to and necessary for the effort
defined in the TO.
2.12. Cable and Wiring
BT Federal is not responding to Cable and Wiring optional services at this time. Cable
and Wiring for circuit delivery to existing commercial demarks is included in the service
price. In response to a TO, BT will provide installation services necessary to provide
telecommunications services and related supporting IT services.
BT Federal will provide required connectivity using appropriate cabling and wiring, and
related trenching, ducting, grounding, and lightning protection systems to the
commercial demark in accordance with the TO and appropriate standards.
Site preparation work done by BT under this contract will conform to applicable federal,
regional and local codes and will conform to accepted industry installation and
construction practices. All planned work and code compliance shall be subject to OCO
review and approval prior to the start of work. BT will provide the tools and test
equipment to perform the site preparation as specified in the TO and BT will retain
ownership of the tools and test equipment unless otherwise specified in the TO. The
Government will furnish facilities and utilities to BT already installed at site, including
light, heat, ventilation, and power. BT will provide temporary utilities unavailable in the
work area and will coordinate any disconnection of utilities. BT will provide building
additions and/or changes as required to support the telecommunications and IT
installation, provided they are integral to and necessary for the effort defined in the TO.
HVAC and electrical construction shall be limited to new or upgraded installations
necessary to support telecommunications and IT equipment. BT will expand or modify
power systems to provide appropriate environmental controls to support the installation.
BT will provide a warranty period of at least one (1) year for the premises wiring/cabling
after service acceptance.
2.13. External Traffic Routing Requirement [L.29.2.3, C.1.8.8]
For a detailed description of External Traffic Routing Requirements, please see how BT
meets requirements in Section 1.4.3, Traffic Identification and Routing Policy.
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BT understands that it is not required to have established infrastructure supporting
National Policy requirements described in RFP C.1.8.8 in order to respond to the EIS
RFP. In looking at a the future requirement, BT has provided the following detailed
technical description of how it will accomplish design, implementation, and operation of
its aggregation service that addresses the required items to establish and demonstrate
the technical viability of BT’s aggregation service. This technical description is a
projection on a future architecture for delivering National Policy requirements described
in RFP C.1.8.8. Specifics of the plan are subject to change based on the detailed
requirements provided by the Government in the TO and BT’s evaluation of those
requirements in its response and pricing.
1. Methodology for identifying the offeror's participating Agency traffic for each
affected service.
4. Control mechanisms the offeror will use to ensure that the identification and
redirection of participating Agency traffic cannot be inadvertently or maliciously
by-passed.
5. Sensing and control mechanisms the offeror will use to ensure the redirection of
traffic is failsafe (no disruption of participating Agency services) should failures
occur with DHS GFP.
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3.0 Transition [C.3]
BT addresses RFP C.3, Transition, in the Management Volume.
Here, BT acknowledges and accepts requirements upon EIS contractors specified for:
Contractor’s Role in Transition [C.3.1.2]
Contractor-wide Planning and Implementation [C.3.2.2]
Agency-specific Planning and Implementation [C.3.2.3]
Planning and Implementation [C.3.3.2]
Inventory [C.3.3, F.2.1 # 29-30]
Reporting [C.3.3.4, F.2.1 # 31-32]
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4.0 Section 508 Requirements [C.4]
4.1. Background [C.4.1]
BT acknowledges and accepts the Background information regarding Section 508
provided in RFP C.4.1. BT will meet:
Technical Standards (Section 508, Subpart B)
Functional Performance Criteria (Section 508, Subpart C)
Information, Documentation, and Support (Section 508, Subpart D)
Any design or technologies that is determined to not meet the Technical Standards of
Subpart B will be identified immediately and equivalent facilities will be proposed.
4.2. Voluntary Product Accessibility Template [C.4.2, F.2.1 # 33]
BT will post the Voluntary Product Accessibility Template (VPAT) for each service
identified in paragraphs RFP C.4.4 to its website, to demonstrate that offerings comply
with Section 508 standards. BT accepts that the VPAT is required 30 days after NTP
and will update it as needed to assist customer Agencies in evaluating services for
Section 508 standard compliance.
4.3. Section 508 Applicability to Technical Requirements [C.4.3]
BT acknowledges that Technical Requirements in RFP C.2 identify the technical
provisions for services used by an Agency to execute mission operations. BT will have
services that execute mission operations meet relevant provisions of Section 508,
Subparts B, C, and D as identified in RFP C.4.4 or will provide equivalent facilitation.
4.4. Section 508 Provisions Applicable to Technical Requirements [C.4.4]
BT acknowledges that relevant provisions of Subpart B, Technical Standards,
paragraph 1194.21, Software Applications and Operating Systems, will apply to
appropriate services, to include: Data Service, Voice Service, Managed Service,
Contact Center Service, Data Center Service and Cloud Service.
BT acknowledges that relevant provisions of Subpart B, Technical Standards,
paragraph 1194.22, Web-based Intranet and Internet Information and Applications, will
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apply to appropriate EIS services, to include: Data Service, Voice Service, Managed
Service, Contact Center Service, Data Center Service and Cloud Service.
BT acknowledges that relevant provisions of Subpart B, Technical Standards,
paragraph 1194.23, Telecommunications Products, will apply to appropriate EIS
services, to include: Voice Service, Data Service, Managed Service, Contact Center
Service, Data Center Service and Cloud Service.
BT acknowledges that relevant provisions of Subpart C, Functional Performance
Criteria, paragraph 1194.31, will apply to appropriate services under the EIS contract.
For the relevant services, BT will provide one of the following two capabilities:
1. Support for assistive technologies used by disabled individuals
2. Support for at least one mode of operation and information retrieval that:
a) For severely vision impaired to 100 percent vision impaired users, does not
require vision
b) For vision impaired users, does not require visual acuity greater than 20/70
c) For severely hearing impaired to 100 percent hearing impaired users, does not
require hearing
d) For hearing impaired users, does not require enhanced auditory capability
e) For users with no speech capability or with impaired speech, does not require
user speech
f) For users without fine motor control or simultaneous action capability, does not
require fine motor control or simultaneous action and is operable without limited
reach and strength
BT acknowledges that relevant provisions of Subpart D, Information, Documentation,
and Support, paragraph 1194.41, will apply to appropriate services provided under the
EIS contract.
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4.5. Section 508 Provisions Applicable to Reporting and Training [C.4.5]
BT will comply with the Government’s information reporting requirements addressed in
RFP G.9 Program Management.
BT will report required information via Internet, email, or telephone. BT will have
services providing the required information meet relevant provisions of Section 508,
Subparts B, C, and D or will provide equivalent facilitation.
BT will comply with training requirements outlined in RFP G.10. BT will deliver training
via meeting and briefings, classroom, seminars, instructor-led and non-instructor on-line
web based self-study, and manuals or desk top guides. For training delivered via
meeting and briefings, classroom, and seminars, BT will provide assistance such as
signers and Braille products to disabled trainees when requested in advance by the
Government. For training delivered via instructor-led and non-instructor on-line web
based, BT will provide the same capabilities for Internet reporting to disabled trainees.
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5.0 Contractual Matters (“Background”) [C.1]
5.1. EIS Goals [C.1.1]
Flexible and cost-effective network topologies using Ethernet and IP-based VPN
technologies are replacing the large network architectures based on private line point-
to-point implementations. BT invests in robust telecommunication infrastructure and
data layer network technologies to meet growing demand from the Government for a
flexible, secure network able to support a variety of traffic types while maintaining strict
operational and service quality expectations.
BT believes that connectivity alone does not create value. The key to creating value is
to design a network from the access technology through to the Core infrastructure that
addresses the customer requirements and them optimize each element of the network
to ensure expectation are meet throughout the lifetime of the relationship.
BT will meet EIS goals by providing features with clear benefits to Agency Customers,
as Table 5.1-1 lists.
Table 5.1-1. EIS Goals and BT’s Fulfillment – Technical
Goals BT Features Agency Benefits
Service
Continuity
Diverse Core with protected access
relationships. 24x7 Operations
Reliable network with limited service impact in an
outage event
Highly
Competitive
Prices
Competitive, with ability to extend discounts
for Task Order Unique requirements
Pricing to fit Agency-specific requirements
High-Quality
Service
CONUS and Global core design using
multiple transport path, Carrier grade
equipment and repeatable, controlled
engineering standards.
Services deliver a consistent experience
regardless of location CONUS or OCONUS and
in line Agency expectation and SLAs
Full Service
Vendors
A Broad Product offering comprehensive
solutions on a Global scale
Leverage a range of telecommunication services
from the tenured global leader providing
standards based products across most of the
developed world.
Operations
Support
Dedicated DSS authorized US Government
facing CONUS NOC backed by Global NOCs
spread around the world providing 100%
failover regardless of the situation.
The Governments networks procured through BT
Federal on the EIS contract will be supported by
an operational organization that know
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Goals BT Features Agency Benefits
understand both the US Gov’t and the local
operational environments on a Global level.
Transition
Assistance
and Support
BT service offerings have transitional
elements to assist customer moving from
traditional service to Data-centric services.
Agencies can implement new technology while
still maintaining traditional infrastructure. The
limits the initial cost required to transition to new
technology while making future technology
upgrades easier to implement.
For further details, please see Section 1.0
5.2. EIS Scope for Mandatory and Optional Services [C.1.2, M.1.1]
In compliance with the RFP M1.1, BT is bidding all Mandatory Services. BT is pricing
Access Arrangements. BT is also providing Voice services (namely, IPVS) to non-
domestic locations per RFP J.1.2.
As noted for each Optional Service section below, BT is preparing to offer Optional
Services in the future via contract modification. It is our intention to have contract
modifications prepared and submitted for GSA approval before initial Agency TOs issue.
For this reason, please note that BT will address (almost) exclusively Mandatory
Services and address Optional Services only as required or implied by the EIS RFP.
5.3. Minimum Requirements for Geographic Coverage [C.1.3]
BT partners directly with local access providers and other vendors through dedicated
Network to Network Interfaces (NNIs) to bridge the gap between our core nodes and
customer locations. NNIs enable fully integrated global offerings allowing for increased
flexibility of access type, speed, and service levels, regardless of customer location
worldwide. With multiple regional and local core nodes in multiple locations, BT’s
network reach and connectivity reduces the potential for customer service interruption
or degradations by distributing local facility connectivity across a broader range of core
sites, and optimizes performance while reducing expense.
BT will provide EIS services on a global (CONUS/OCONUS) basis per RFP J.1. Initially,
BT will provide Mandatory Services within 87 of the top 100 Core Based Statistical
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Areas (CBSAs) per RFP J.1; see Figure 1.5 and Section 1.3, Service Coverage,
above for further details.
BT plans to add Optional Services, more CBSAs and additional OCONUS and Non
Domestic coverage with contract modifications in the near future, as BT comes to
understand better the needs and requirements of Agency customers.
5.4. Task Orders [C.1.4]
BT Federal looks forward to participating in Fair Opportunity and Task Orders (TO), as
offered by the Government. BT currently has several trusted relationships with Federal
Agencies and upon award will commence assisting partner Agencies in identifying
needs and requirements.
BT Federal Engineering and Sales Staff will directly respond to Agency TO as received
and in accordance with FAR Subpart 16.505 and terms and conditions of the EIS
Contract. BT Federal will evaluate each TO according to capabilities of BT service
products and to present the best solution for Government consideration. Engineering
and Sales staff with US Federal Government tenured experience will work continuously
with the GSA EIS contract to ensure an understand of both the GSA operating
environment and TO requirements are incorporated into all proposed solutions.
5.5. Authorized Users [C.1.5]
BT looks forward to supporting each Agency Customer of GSA; BT will work only with
authorized organizations in support of this contract.
BT will work with GSA and Federal stakeholders to market and promote the EIS
services to the fullest extent allowed by the FAR, regulations, and law to increase
market share for both GSA and BT, while maintaining clear compliance
5.6. Upgrades and Enhancements [C.1.6]
BT agrees with the Government that telecommunications technologies and services are
evolving rapidly. As a result of such evolution, services and solutions available under
the EIS contract will indeed increase, enhance, and upgrade.
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BT itself has global experience in developing and implementing new technologies. BT
operates a separate Research and Engineering organization to directly develop new
technologies and guild their introduction into commercial telecommunication systems
responsibly. BT will draw on all such experience in bringing to market under EIS new
technologies that are within scope and that provide transformational effects in improving
efficiencies and operations across the Government sector. BT undertakes all such
activities regularly—and shares resultant benefits with customers—in a manner that
makes BT one of the largest, most successful telecommunications providers in the
world.
BT shares Government interest in deployment roll-out of Network Function Virtualization
and Software Defined Network (NFV/SDN).
BT has been at the forefront of NFV and SDN innovation:
Inception: BT have been at the inception of these technologies. NfV was born
out of open innovation between BT with Intel, HP, WindRiver, Tail-F, Ineoquest
and Verivue to demonstrate a proof of concept in 2011
Results: In June 2012 the results of a BT-led joint proof of concept published at
the Carrier Cloud Conference produced the term “NFV,” as a result of which
carriers decided to build a new forum within ETSI: the NFV Industry Specification
Group
Adoption: BT has adopted these technologies into services if commercial benefit
to customers
R&D: BT has an NFV test bed at BT laboratories and has been running tests
with vendors, who include ADVA , Cisco, HP, and Huawei
Trials: BT has run proof of concept trials with customers, some now live
Forecast: BT sees that the industry needs to work with evolving technologies
that will make NFV more efficient and deliver higher performance—in order of
maturity: VMware, Opensource, KVM, Containers and uni- or micro-kernels (the
latter being fresh out of university programs)
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OpenConfig:
BT is working heavily with OpenConfig
BT has led and driven publication of more than 10 draft standards that use
YANG models in areas like Operational structure and routing policy
configuration
BT’s stated policy is to use OpenConfig and YANG as strategic solution for all
future network configuration whether network solution is containerized,
virtualized, or appliance based technology
Partners: Industry bodies BT works with include: ETSI, IETF, OpenConfig,
Openstack, OpenNetworking, Forum, Superfluidity, SONATA, Trilogy, TMForum
In broad brushstrokes, BT’s strategy for NFV is:
NFV Short Term:
Launched IWAN to provide virtualized network functions on “standard” CPE
Will run proof of concepts for NFV with customers, working with vendors such
as HP, Cisco, VMWARE, Riverbed, Checkpoint
NFV Short-to-Medium Term: Exploits VirtualCPE (vCPE) as on-premise and
network-edge nodes that include CSX-(x86) to lower cost of CPE for customers
SDN:
Uses SDN within Cloud Compute, Apps from BT, Compute storage services:
o BT’s network technology team will continue to engage proactively with
vendors and standards bodies (ETSI, Open Networking Foundation,
Openstack) to drive interoperability at scale
SD-WAN Short Term: Uses BT’s “Connect Intelligence IWAN” as first step in
Hybrid network / SD-WAN journey for customers
SD-WAN Medium Term: Integrates BT’s IWAN and Cloud Connect to enable
customers to take full advantage of all BT Connect value-added services
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5.7. Organization of this Statement of Work [C.1.7]
BT has replied to the RFP’s SOW for all services in this response.
5.8. General Requirements [C.1.8]
5.8.1. Organization of EIS Services [C.1.8.1]
BT has responded to RFP C.1.8.1 in the following sub-sections by order in RFP C.2.
5.8.2. Service Locations [C.1.8.2]
BT recognizes and accepts the Government’s definition of Service Delivery Point (SDP)
per RFP C.1.8.2.
5.8.3. Performance [C.1.8.3]
BT responds to EIS Key Performance Indicators (KPIs) throughout its response below.
BT notes that it may propose and provide alternative KPIs to the Government in the
future, based on implementation and addition of evolutionary technology and other
necessitating factors that may arise.
5.8.4. Conformity to Standards [C.1.8.4]
If a standard, issued by a body (e.g., the Internet Engineering Task Force), has a
definition with specific version and/or date, then BT will implement the specific version
of that standard. Otherwise, BT will comply with latest versions of standards as GSA
and Agency customers expect. BT acknowledges that national will supersede
international standards for services provided to on-net users located in the U.S. When
citing multiple standards, BT will follow the order of precedence set by industry forum
specification, followed by ANSI, followed by connective, followed by ITU-TSS, unless
otherwise specified.
5.8.5. Non-Domestic [C.1.8.5]
BT will comply with Non-Domestic requirements in RFP C.1.8.5.
When delivering service to an SDP at a non-domestic location, the UNI (e.g., interface
type), BT will see that the standard for the SDP complies with country-specific interface
standards if delivering service to country-specific Government equipment. However, the
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Government equipment conforms to a North American standard, then BT will see that
the UNI standard at the SDP complies with the North American standard where
permitted by local law and regulations.
5.8.6. Interoperability [C.1.8.6]
BT will support interoperability for given service offerings so that users of a service from
one EIS contractor will be able to communicate with users of services from other EIS
contractors with equivalent performance. BT notes that GSA recognizes that different
levels of interoperability exist commercially, particularly in the area of data networking.
Nevertheless, BT will make interoperability available for any service that is currently
commercially offered by BT and is interoperable with services of other EIS contractors.
In addition, BT will make available any future service interoperability at no additional
cost to GSA when BT offers interoperability for its commercially provided service.
Since PSTN for circuit switched services provides near-full interoperability, BT will
support interoperability between voice services, circuit switched data service, and
wireless services if offered. BT will also support connectivity and interoperability for
remote and mobile users as specified in individual service descriptions.
5.8.7. System Security Requirements [C.1.8.7]
BT will ensure that all services provided comply with all FISMA, DOD, and Intelligence
Community requirements where applicable.
The BT has provided Attachment 1, EIS Risk Management Framework Plan, that
describes its approach for security compliance for all services under EIS.
BT will comply with all applicable federal and Agency-specific IT security directives,
standards, policies, and reporting requirements for performing services under EIS.
BT will comply with FISMA, DOD and Intelligence Community-associated guidance and
directives to include all applicable FIPS, NIST SP 800 series guidelines.
BT complies with all service specific security requirements in RFP C.2 Technical
Requirements. Security receives direct address for each Service as Table 5.8-1shows.
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Table 5.8-1. BT Security Responses Per RFP SOW C.2
EIS Service / Plan Section Reference
Network Architecture 2.4
Virtual Private Line Network Service 3.1.1.4
Ethernet Transport Service 3.1.2.4
Internet Protocol Voice Service 3.2.1.4
Managed Network Service 3.8.1.4
Access Arrangements 3.9.4
EIS Risk Management Framework Plan Attachment 1
BT will comply with all security A&A requirements mandated by federal laws, directives
and policies, including making available any documentation, physical access, and
logical access needed to support this requirement.
BT will perform personnel security / suitability checking in accordance with FAR Part
52.204-9
5.8.8. National Policy Requirements [C.1.8.8]
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5.8.9. Technical Support [C.1.8.9]
BT will provide customer technical support as a component of each EIS service and will
comply with detailed requirements per RFP G.6.2 Customer Service Office and
Technical Support and RFP G.6.4 Trouble Ticket Management.
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6.0 Technical Volume Documents (Plans) – Attachments
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Attachment 1 — EIS Risk Management Framework Plan [L.29.2.2, C.1.8.7]
Attachment 1 EIS Risk Management Framework Plan, is submitted as a separate file.
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Attachment 2 — MTIPS Risk Management Framework Plan [L.27.2]
BT is not including MTIPS Service as a component of this initial EIS RFP response, but
will reassess adding this optional service in the future. BT is investigating the
development of a MTIPS-compliant offered and will submit EIS contract modification,
per RFP G.3.2.5 "Authorization of Orders" and RFP L.27 "General Proposal
Instructions" if offered in accordance with the EIS Requirements for MTIPS services.
The BT Federal BSS system and operational security practice will be compliant with
NIST SP 800-53. Modification of system will be required to reach “High Impact Level”.
At that time, BT will not provide a “MTIPS Risk Management Framework Plan,” as
permitted by the EIS RFP.
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Attachment 3 — Acronyms [L.22]
Acronym Definition
A&A Assessment and Authorization
AA Agency-ordered Access Arrangement
AA Access Arrangements
ACL Access Control Lists
ANI Automatic Number Identification
APT Advanced Persistent Threat
AQLs Acceptable Quality Levels
ATA Analog Telephone Adaptors
ATM Asynchronous Transfer Mode
ATO Authority to Operate
BGP
BoD Bandwidth-on-Demand
BSS Business Support System
BT BSS BT Business Support Systems
CA Certificate Authority
CBSAs Core Based Statistical Areas
CDR Call Detail Records
CE Customer Edge
CEF Cisco Express Forwarding
CERT Computer Emergency Response Team
CEs Connection Endpoints
CES Circuit Emulation Services
CIKR Carrier Infrastructure and Key Resource
CISCP Cyber Information Sharing and Collaboration Program
CISO Chief Information Security Officer
CLRs Circuit Layout Records
CNSS Committee on National Security Systems
CO Contracting Officer
CoINs Community of Interest Networks
CONOPS Concept of Operations
CONUS Continental United States
COOP Continuity of Operations Plan
CoS Classes of Service
CUGs Closed User Groups
CUI Controlled Unclassified Information
DHS Department of Homeland Security
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Acronym Definition
DoD Department of Defense
DoDI Department of Defense Instruction
DS3 Distributed Simulation Stimulation System
DSCP Differentiated Services (DiffServ) Code Point
DSCP Differentiated Service Code Point
DSL Digital Subscriber Line
DWDM Dense Wavelength Division Multiplexing
EBS Excess Burst Size
E-Gov Electronic Government
EIR Excess Information Rate
EIS Enterprise Infrastructure Solutions
ERP Enterprise Resource Planning
ETS Ethernet Transport Service
ETSI European Telecommunications Standards Institute
EVCs Ethernet Private Virtual Circuits
EVCs Ethernet Virtual Circuits
EVPL Ethernet Virtual Private Line
FAR Federal Acquisition Regulation
FIPS Federal Information Processing Standard
FIRST Forum of Incident Response & Security Team
FISMA Federal Information Security Management Act
FRR Fast Re-Route
FTP File Transfer Protocol
Gbps Gigabit per second
GFE Government Furnished Equipment
GFP Government Furnished Property
GPOP Global Points of Presence
GSA General Services Administration
GWAN Government Wide Area Network
HSPD-12 Homeland Security Presidential Directive-12
HTTPS Secure HyperText Transfer Protocol
HVAC Heating, Ventilation and Air Conditioning
ICD Intelligence Community Directive
ICMP Internet Control Message Protocol
IDIQ Indefinite Delivery Indefinite Quantity
IDS Intrusion Detection Systems
IEEE Institute of Electrical and Electronics Engineers
IETF Internet Engineering Task Force
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Acronym Definition
IETF RFC IETF Request for Comment
IP Internet Protocol
IPS Internet Protocol Service
IPSec IP Security
IPv4 Internet Protocol Version 4
IPv6 Internet Protocol Version 6
IPVS Internet Protocol Voice Services
ISO International Organization for Standardization
ISSM Information System Security Manager
ISSO Information System Security Officer
ISV Independent Software Vendor
KPIs Key Performance Indicators
LAN Local Area Network
LECs Local Exchange Providers
LEM Lead Engineering Manager
LIM Lead Implementation Manager
LNP Local Number Portability
LOM Lead Operations Manager
MACDs Moves, Adds, Changes, Disconnects
MNS Managed Network Services
MPLS Multi-Protocol Labeled Switching
MSOs Multiple-System Operators
MTIPS Managed Trusted Internet Protocol Service
MTTR Mean-Time-To-Repair
NANP North American Numbering Plan
NCC Network Control Center
NCPS National Cyber Protection System
NFV/SDN Network Function Virtualization and Software Defined Network
NIST National Institute of Standards
NMS Network Management System
NNIs Network-to-Network Interfaces
NOC Network Management Operations Center
NOC Network Operations Center
NS/EP National Security and Emergency Preparedness
OCO Ordering Contracting Officer
OCONUS Outside the Continental United States
OC-x Optical Carrier
OMB Office of Management and Budget
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Acronym Definition
OOB Out-of-Band
OSPF Open Shortest Path First
OWS Optical Wave Service
PDH Plesiochronous Digital Hierarchy
PE Provider Edge
PMP Program Management Professional
PoE Power Over Ethernet
POPs Points of Presence
PS/ALI Private Switch/Automatic Location Identification
PSAP Public-Safety Answering Point
PSTN Public Switched Telephone Network
QoS Quality of Service
R&D Research & Development
RFCs Requests for Comments
RFP Request for Proposal
RJ-45 Registered Jack-45
RMA Return Material Authorizations
RMA Return Merchandise Authorization
RT Route Target
SDN Software Defined Networking
SDP Service Delivery Point
Security A&A Security Assessment and Authorization
SIEM Security Information and Event Management
SIEM Security Information Event Management
SLAs Service Level Agreements
SMEs Subject Matter Experts
SNMP Simple Network Management Protocol
SOC Security Operations Center
SONET Synchronous Optical Networking
SRE Service Related Equipment
SRL Service Related Labor
SSPs System Security Plans
T1 Tier 1
TACACS Terminal Access Controller Access System
TACACS+ Terminal Access Controller Access Control System Plus
TDM Time Division Multiplex
TO Tasks Order
TS/SCI Top Secret/Sensitive Compartmented Information
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Acronym Definition
UCM Unified Call Manager Cluster
UCxn Unity Connection
UNI User Network Interface
UPAC Unified Premium Attendant Console
VolP Voice over Internet Protocol
VPAT Voluntary Product Accessibility Template
VPNS Virtual Private Network Service
VRF Virtual Route Forwarding
WA Washington
WAN Wide Area Network
Wi-Fi, Wireless
xDSL Digital Subscriber Line
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Attachment 4 — Exceptions (None) [L.8]
BT Federal takes no exceptions to the requirements in Volume 1 Technical.
RFP
Reference
Proposal
Location Exceptions/Deviations Justification
N/A N/A N/A N/A
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Attachment 5 — Assumptions and Conditions [L.9]
BT Federal makes no Assumptions to the requirements in Volume 1 Technical.
RFP
Reference
Proposal
Location Assumptions/Conditions Detailed Resolution
N/A N/A N/A N/A