enterprise mobility in russia 2012 - survey findings - dec 2012

Центр корпоративной мобильности www.enterprise-mobility.ru www.mobility.it.ru

Enterprise Mobility in Russia - 2012

December 2012

Copyright © I.T.Co, Center for Enterprise Mobility, Moscow, 2011-2012. All rights reserved.

Any use of the provided information may be allowed only with reference to the Center for Enterprise Mobility.

Центр корпоративной мобильности

About the Survey

• The report is based on the survey conducted among attendees of the 2nd annual conference “Enterprise Mobility Day” which was held on October 11th, 2012 by the Center for Enterprise Mobility of I.T.Co and the Russian Union of CIO (SoDIT)

• Traditionally, the conference audience presents the part of the Russian organizations and companies most interested in usage of advanced mobile solutions for business purposes

• The report demonstrates the current state of business smartphones and tablets usage (2012) and further perspective for enterprise mobility (2013) as well as the comparison with the previous survey results issued in the end of 2011

• The survey results are based on 95 accepted questionnaires from the large Russian companies and organizations

http://mobility-day.it.ru/





14%

14%

11%

11%

10%

8%

8%

7%

5%

5%

4%

1%

1%

6%

0% 5% 10% 15% 20%

Financial Services

Telco

Energy

Transportation

Government

Manufacturing & Distribution

Retail

Development & Real Estate

Mining & Metallurgy

Healthcare & Pharmaceutical

Education

Chemical Industry

Oil & Gas

Others

About the Respondents

• Structure of the respondent audience in terms of industry and job positions:

Industry Position

2%

26%

15%

9%

26%

21%

CxO

CIO

Head of Department

Deputy CIO, Deputy Head ofDepartmentManager


Key Results (1)

• In most companies executives and managers are provided with business smartphones (69% and 60%) and business tablets (60% and 47%).

• Employees are provided with corporate liable smartphones in 27% of companies, and with tablets in 4% of companies. It is expected that during next year number of companies providing employees with corporate liable smartphones and tablets will be increased by 11-12%.

• Along with the managers the most fast-growing mobile workforce category is IT and IS employees, which provided with business smartphones in 27% of companies and tablets in 16% with the planned rise up to 14% and 16% perspectevely.

• Percentage of companies with 100 mobile workforce was increased from 26% up to 34% in terms of business smartphones users and from 15% up to 33% of business tablets users.

• ¾ of companies say the growth of workforce productivity as the accelerator to usage of mobile solutions.

• The greatest rise in the use of mobile solutions next 2013 is expected within such categories: mobile access systems to the key performance indicators (up to 32%, total 45%) and docflow systems (up to 29%, total 51%).


Key results (2)

• 55% of respondents mark difficulties in compliance of the use of mobile solutions with IS departments.

• Companies prefer to store corporate data in their own datacenter (69%).

• 9% of companies evaluate their infrastructure as a ready to broad usage of mobility.

• 65% of companies are not regulating clearly the access to the corporate resources from mobile devices regardless the type (i.e. corporate-liable or personally owned). 45% of companies are allowing access to corporate emails, contacts and calendars from employees owned devices.

• Market shares of corporate-liable and personal devices used for work purposes are almost equal both for smartphones and tablets.

• The absolute leaders among the platforms are iOS and Android using both on smartphones (42% and 57% respectively) and tablets (51% and 47% respectively).


The Structure of the Data

The detailed results are presented within two blocks:

I. Enterprise Mobility in Russia 2012 – the part includes the overview of the

current states of business mobile devices and applications usage by companies and organizations. The source of the data is the survey conducted within the 2nd annual “Enterprise Mobility Day” conference.

II. Enterprise Mobility Dynamics in Russia – the part contains the comparison of survey data for 2012 (the current state and perspectives for 2013) with the survey results received for the 2011 report.


I – Enterprise Mobility in Russia 2012


Accelerator of Mobile Solutions Implementation

• ¾ of companies consider deploying of mobile technology as a tool to increase employees productivity and efficiency of reaction

• 53% of companies indicate requests from employees as the reason to deploy mobile technology and 31% of them as demand from management

• 45% of respondents note an opportunity of using mobile technology to optimize the current business process and create the new

* Multiple choice question

76%

53%

45%

31%

13%

11%

0% 20% 40% 60% 80%

Improving communications andincreasing productivity for remote staff

Request from employees

Opportunity of creating new businessprocesses to improve competitiveness

of the organization

Demand from management

Potential of using geo-locationservices

Fashion following and brand support

Reasons that the organization uses or plans to use mobile technology


Data is grouped by functional types of systems:

Mobile access to corporate information resources and systems (1)

• ¾ of companies provide access to enterprise email through mobile devices

• Top-3 the most popular mobile solutions – E-mail systems (inl. corporate address book and calendar), Intranet and access systems to file systems

• 29% of companies are planning to deploy mobile docflow

• KPI/Dashboards are available within 13% of companies, but 32% of respondents consider plans to deploy them and it makes business analyst as the most important area of enterprise mobility

• Mobile clients to corporate systems are available within 7-9% of companies

• 9% of companies have access to CRM from mobile devices and 20% of companies consider such plans

*CRM - Customer Relationship Management

• Instant messaging is available for 20% of respondent companies and 15% of them consider to use during a year

• Video conferencing is able to demonstrate the highest grow among communication tools increased its penetration from the current 13% up to 33%

• The most popular service system is work order which used on mobile device in 15% of companies and 17% of them consider plans to start using

Basic communication

systems and resources

Decision making


Corporate systems

Advanced communication

tools

Service systems


Basic communication


Decision making

systems an resources

Corporate systems

Advanced communication

tools

75%

60%

56%

32%

26%

22%

13%

11%

9%

9%

7%

20%

19%

13%

7%

15%

9%

6%

6%

2%

6%

6%

9%

20%

17%

29%

32%

18%

13%

19%

9%

15%

9%

20%

7%

17%

11%

7%

7%

6%

15%

15%

17%

19%

29%

24%

22%

29%

31%

22%

32%

9%

17%

19%

13%

25%

24%

19%

20%

9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

E-mail

Calendar

Address book

Intranet Portal

Private and shared file folders

Docflow

Dashboards & scorecards

Reporting & analytics

Project management

CRM

ERP

Chat

VoIP

Videoconferencing

Web conferencing

Work orders

Inventory & Equipment

Geo-location

Maintenance

Specialized enterprise systems

Already provided / implementing Considered for next year Considered, but not decided yet

Service systems

*Multiple choice question

Mobile access to corporate information resources and systems (2)

Центр корпоративной мобильности * EMM – Enterprise Mobility Management, MDM – Mobile Device Management

Cloud Services

• 69% of companies prefer to store corporate data on controlled servers

• 75% of companies prefer to implement EMM/MDM in their own data processing centers

69%

19%

8%

4%

0% 20% 40% 60% 80%

No

Yes, storage of corporate data and mobile access in externalcloud is enabled

Yes, external service provider manages corporate mobiledevices

Other

Admissibility of storing corporate data in external cloud

75%

7%

6%

5%

6%

0% 20% 40% 60% 80%

Own datacenter

Not planned

Service, provided by an external provider - MDM vendor

Service, provided by an external provider - systemintegrator

Service, provided by an external provider - mobile operator

Deployment model preferred for implementation of mobile device management (MDM, EMM)


Readiness of Mobile Infrastructure

• 40% more companies evaluate their infrastructure as the ready fully or mostly to implement mobile solutions

• One-third of organizations have not conducted the detailed analysis to examine if their infrastructure is ready for active use of mobile devices

9%

34%

25%

31%

0% 10% 20% 30% 40%

Completely ready

Partially ready

Improvement is required

Assessment is required and might needimprovement

Readiness of IT and telecom infrastructure for active use of mobile devices


Regulation of Mobile Access

• 65% of companies do not have policies and regulations for mobile access to corporate information resources

• ¼ of companies plan to define the access rules within 1 year

35%

35%

24%

4%

2%

0% 10% 20% 30% 40%

Yes, exists and is in use

Considered, but not decided yet

Considered for next year

Others

Not planned / not relevant

Does the company have a strategy, policies and regulations of the use of mobile technologies and

mobile devices


41%

8%

51%

Tablets

Corporate liable

Organization reimburses part or full cost

BYOD

Corporate-liable and Employee Owned Mobile Devices

• Mobile devices which employees are using at work for access to corporate resources are divided equally into individually owned and corporate-liable (i.e. centralized procuring or corporate-sponsored)

43%

11%

45%

Smartphones


60%

47%

16%

4%

16%

7%

3%

5%

3%

16%

11%

7%

3%

18%

28%

38%

44%

16%

48%

40%

0% 20% 40% 60% 80% 100%

Executives

Heads of Departments

IT & IS Departments

Managers

Other supporting departments

Sales & Marketing Professionals

Maintenance personnel

Smartphones

Tablets

Providing Employees with Corporate-liable Mobile Devices

• Most executives and managers have already been provided with mobile devices

• The greatest rise in corporate mobile devices is expected within IT&IS departments and non-managerial employees


69%

60%

27%

24%

18%

17%

12%

2%

5%

14%

12%

7%

3%

12%

13%

27%

30%

18%

37%

36%

0% 20% 40% 60% 80% 100%

Executives

Heads of Departments

IT & IS Departments

Managers

Other supporting departments

Sales & Marketing Professionals

Maintenance personnel

Already provided / implementing

Considered for next year

Considered, but not decided yet


Mobile Access to Corporate Resources from Employee Owned Devices

• 45% of companies are allowing access to corporate emails, address book and calendar from individually owned mobile devices

• 40% of companies have not already regulated access to corporate resources from individually owned mobile devices

• In 16% of companies restrict access to corporate resources from personal devices

37%

20%

20%

16%

8%

0% 10% 20% 30% 40%

Yes, allowed for e-mail only

Not regulated, is technically possible

Not regulated, policy in development

Prohibited

Yes, authorised for all enterprise systems


II – Enterprise Mobility Dynamics

in Russia


• In most cases the main obstacle

for wide penetration and usage

of mobile devices is limitations

of information security:

• 44% in 2011 ↗ 55% in 2012

• Companies are more concern

about the cost of mobile devices

(18% ↗ 35%), and less – their

variety (50% ↘ 36%)

• Cost of mobile data transfer is

no longer among the main

limitations (4%)

55%

36%

35%

20%

18%

16%

13%

13%

11%

4%

44%

50%

18%

26%

18%

8%

24%

20%

12%

14%

0% 20% 40% 60%

Information Security restrictions

Variety of mobile devices

Device costs

Mobile solutions (software and services) costs

Lack of IT infrastructure

Abscence of mobile solutions for the givenapplication area

Mobile support and maintenance costs

Lack of user support services

Lack of expertise in enterprise mobility

Mobile data transfer costs

2012

2011

Limitations in Efficiency of Enterprise Mobility

* Multiple choice question


32%

22%

46%

31%

33%

36%

Remote desktop/VDI Native applications Web-client

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50% 2011 2012

Access Model to Corporate Data

• In 2012 году there is a parity among the models of access to corporate information from mobile devices

• As compared to 2012 the market share of mobile apps was increased up to 10% by reducing share of web clients


69%

23%

0% 3%

51% 47%

4% 4%

0%

10%

20%

30%

40%

50%

60%

70%

80%

46%

67%

40%

24%

19%

57%

42%

20% 17%

9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

2011 2012Smartphones Tablets

Android Apple Microsoft RIM

Blackberry

Nokia

Symbian Android Apple Microsoft RIM

Blackberry

Mobile Platforms

• iOS and Android are absolute leaders among mobile platforms

• Percentage of companies where employees leverage Android talblets was doubled in 2012 if compare with 2011.



85%

67%

46%

14%

26%

37%

1% 7%

12%

5%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2011 2012 2013*

74% 65%

41%

20%

23%

36%

5% 9%

20%

1% 2% 2%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2011 2012 2013*

10000+

1000-10000

100-1000

<100

* Data for 2012 is based on plans of companies to increase number of mobile users

Percentage of companies with mobile employees

<100, 100-1000, 1000-10000, >10000

Growth of Smartphones and Tablets Business Users

• By the end of 2012 more than half of the organizations plan to provide access to corporate resources from smartphones and tablets for a wide range of employees (> 100 users)

Smartphones Tablets


About the Authors

Peter Yakushin [email protected]

Lead Consultant

Sergey Orlik

[email protected] Director

Center for Enterprise Mobility, I.T.Co

Sergey Makaryin [email protected]

Business Development Director

Roman Polozov [email protected]

Technical Director

mailto:[email protected]






The first dedicated Center of Excellence in Russia (established in 2011)

totally focused on providing end-to-end enterprise mobility solutions and

services.

http://enterprise-mobility.ru

http://mobility.it.ru Concept,

roadmap,

strategy

IT & IS

policies and

technical

standards

Business

applications

Center for

Enterprise

Mobility,

I.T. Co.

Mobile devices

supplying

Information

security

Infrastructure

of mobility

Outsourcing

and support

Mobile

applications

development

and integration

http://enterprise-mobility.ru/




http://mobility.it.ru/


Center for Enterprise Mobility, I.T.Co 115280, Russia, Moscow, Leninskaya Sloboda, 19/6

Tel.: +7 (495) 974-79-79, 974-79-80

Fax: +7 (495) 974-79-90

Facebook https://www.facebook.com/groups/EnterpriseMobilityRU/

Web-site http://enterprise-mobility.ru


https://www.facebook.com/groups/EnterpriseMobilityRU/

https://www.facebook.com/groups/EnterpriseMobilityRU/




enterprise mobility in russia 2012 - survey findings - dec 2012

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