epp pre + post occupancy evaluation toolkit · experience survey postcards. pscp poe champion...
TRANSCRIPT
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Atherleigh Park Case Study
EPP Pre + Post Occupancy Evaluation Toolkit
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Rosemary Jenssen - P22 EPP POE Working Group Lead and POE Champion, Kier
Pre + Post Occupancy Evaluation
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Introduction Requirements ToolkitP22 EPP Process ComplianceP22 POE Champions Pilot schemes Process Pro-formaAtherleigh Park POE PilotContinuous improvement + Collaboration
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Review benefits realisation outcomes Undertake at 12, 24 & 36 months Share lessons learnt for continuous improvement We want to help
Introduction - Requirements
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Introduction - Toolkit
Standard pro-formas with guidance PSCP facilitation Commences at briefing and design stage Includes Model Hospital metrics
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Pre-OccupancyEvaluation
Post-OccupancyEvaluation
P22 POE – Efficiency + Productivity Programme (EPP) Process
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National and Local Strategy drivers GSL complaint Pre and Post Occupancy
Evaluation toolkit captures full range of Outcome measures
‘before’ and ‘after’ comparison both new build and refurbishment
schemes.
Staff and Patient/Carer Survey Postcards align with NHS England’s Business Case
Requirements
P22 POE - Pre and Post Occupancy Evaluation Toolkit
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BAMPaula MorgensternGalliford Try Julian ColacoGrahamKaren DavenportIHPAlexandra GallagherInterserveMartha McSweeneyKierRosemary Jenssen
P22 - PSCP POE Champions
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P22 - POE Pilot schemes
BAMAintree Hospital, EDGalliford Try Oxleas, Kidney TCGrahamMonklands Hospital ICUIHPLister Operating TheatreInterserveYeovil Hospital WardKierAtherleigh Park MHU
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PSCP POE Champion complete page 1 POE
draft
servicespecific
p2+3
Yes
No
Generate service specific page 2 + tailored surveys
Share with EPPPOE Working Group
For validation
Trust collect completed survey postcards return
to PSCP
PSCP input survey responses into excel
spreadsheet
PSCP:Trust Meeting + Visit to complete POE 1-3 responses
Trust review POE fields required,
collate responses from others
PSCP appointmentcapture baseline in
Pre-Occupancy Evaluation
Year 1,2 + 3repeat
Acute In-patients
Outpatients
Operating Theatres
Maternity
Emergency Dept
Mental Health Ward
New service p 2+3
POE page 2-3, Staff + PatientExperience Survey Postcards
PSCP POE Champion complete/update page 2 POE draft
issue draft POE 1+2, staff + patient survey
to Trust
PSCP update page 1 POE draft
PSCP action
Trust action
Post-OccupancyEvaluation
For further guidance or assistance in completing the P22 POE, please contact your PSCP POE Champion
P22 POE - Process Flow Chart
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Inpatient Ward Mental Health inpatient
Ward Urgent and Emergency Dept Outpatients Operating Theatres Maternity
Renal SCBU Paediatric Outpatients
P22 POE - Overview
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• Introduction
• Executive Summary• Lessons Learnt Positive• Lessons Learnt Negative• Key comments/feedback
PSCP
Trus
t and
PSC
P
P22 POE - Executive Summary
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• Introduction
• Executive Summary• Lessons Learnt Positive• Lessons Learnt Negative• Key comments/feedback
P22 POE - Executive Summary, Atherleigh Park
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P22 POE – Atherleigh Park Pilot overview summaryP22 POE - Executive Summary, Atherleigh Park
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• Physical environment/space/functional content
• Activity/workload
• Functionality and effectiveness (social)
• Environmental measures (environmental)
• Financial performance measures (economic)
• Business Case Benefits Realisation measures
PSCP
Trus
t.Tr
ust a
ndPS
CPTr
ust a
ndPS
CP
P22 POE - Common Measures Page 1
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P22 POE - Common Measures Page 1, Atherleigh Park
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• Patient experience
• Staff experience
• Service performance + outcomes
• Other agreed measures
• Environmental comfortTrus
t and
PSC
P
P22 POE - Service Specific Measures Page 2
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Is it a national trend……
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P22 POE – Service Specific Measures Page 2, Atherleigh Park
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Commentary to be completed and agreed with the Trust, following analysis of feedback,high-lighting any abnormals, external factors whichmay influence the evaluation.
Trus
t and
PSC
P
P22 POE - Commentary Page 3
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P22 POE – Commentary Page 3, Atherleigh Park
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Target a minimum of a 1/3rd for staff survey postcard returns
P22 POE - Staff Postcard Surveys
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P22 POE - Staff Survey Spreadsheet, Atherleigh Park
62Front-line Staff
responses
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Target a minimum of a 1/3rd patient/carer survey postcard returns
P22 POE – Service User/Carer Postcard Surveys
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P22 POE – Service User/Carer Survey Spreadsheet, Atherleigh Park
19Adult Acute responses
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0123456789
10
service user staff
8.2/10
7.8/10
Service User experience(with built environment)6 mths POE
Staff experience(with built environment)6 mths POE
P22 POE – Service User/Carer Survey Comparison, Atherleigh Park
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POE Champion
Client + PSCP
Patient survey
postcards
Estates + Facilities
PSCM’s
Staff survey
postcards
Quality+ Performance
P22 POE - Lessons learnt, Atherleigh Park
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POE Champion
Client + PSCP
Estates + Facilities
PSCM’s
Staff survey
postcards
Patient survey
postcards
Quality+ Performance
P22 POE - Lessons learnt, Atherleigh Park
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POE Champion
Client + PSCP
Estates + Facilities
PSCM’s
Staff survey
postcards
Patient survey
postcards
Quality+ Performance
P22 POE - Lessons learnt, Atherleigh Park
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POE Champion
Client + PSCP
Estates + Facilities
PSCM’s
Staff survey
postcards
Patient survey
postcards
Quality+ Performance
P22 POE - Lessons learnt, Atherleigh Park
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Available now Framework Instruction 13 POE Toolkit User Guide + PSCP Champions Service User + Front-line Staff focussed Available on P22 Club Every P22 scheme will undertake a POE All Lessons Learnt will be shared
P22 POE - Summary
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P22 Pre and Post Occupancy Evaluation - produced together…..
……let’s deliver together
Delivered by cross PSCP/DHSC working group Liaison with NHS-E & NHS-I Piloted with you on Framework Projects Exemplar collaboration To share POE requirements and outcomes
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P22 Pre and Post Occupancy Evaluation – next steps…..
……let’s deliver together
Developing on-line versions of the Toolkit + Surveys New Survey respondents Report Launched, Live and In-Use – P22 club website Guidance tab Continual Development through feedback Year 1, 2 and 3 – back at Atherleigh Park next week
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Thank you for listening