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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Erik [email protected]
Digital Business
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A Digital Business Moment: The Connected Wardrobe
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Digital Civic Moments: Job Loss and Recovery
IA
Broader
Ecosystem
IoT and
Context-Awareness
Social Data
Virtual Private
Assistant
Outcomes
Quicker re-employment
Quicker, personalized support
More opportunities
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The third era of enterprise IT has arrived
3
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From IT efficiency to value creation
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Digital Business Development Path
5
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Digital Government Is A Journey
Smart
5
Automation Replaces Portals
Sustainability
Optimizing
Smart Machines
(New)CIO
% Decrease of Services
Fully Digital
4
TrulyMultichannel
Transformation
Managed
Things as Data
TrulyBimodal
% Data From Things
Data-Centric
3
Nongovernment Channels
Constituent Value
Defined
Open Any Data
BU
No. of Data-Driven Services
Open
2
Government as a Platform
Transparency &Openness
Developing
Open DataOpen Service
CDO
% Open Data
E-Gov
Portal
Compliance,Efficiency
1
Initial
SOA
CIO/CTO
% Services Online
Channel Strategy
Value Focus
Maturity Level
Technology Focus
Leadership
Key Metrics
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Post-Nexus Technologies are Closer Than We Think
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All Smart Machine Categories Will Be Relevant
Virtual Personal Assistants
Smart Advisors
Sages
Robots
Large Sensor-Based Networks
Doers
Autonomous VehiclesMovers Driverless Shuttles
Surgeon Assistants
Criminal Investigation Fraud Detection
Traffic PatrolDrones
Case Management
Crime Prediction
Smart City Infrastructure
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All Domains Will Be Affected, But at Different Speeds
Defense & Intelligence
Administration & Finance
Business Services
Health & Social Services
Education & Research
Natural Resources
Justice & Public Safety
Transportation & Public Works
Mission-Critical
Impact of IoT
Short Term(< 2 years)
Medium Term(< 3 to 5
years)
Long Term(< 5 to 10 years)
Short Term(< 2 years)
Medium Term(< 3 to 5 years)
Long Term(< 5 to 10 years)
Mission-Critical Impact of Smart Machines
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CIOs Need to Flip Their Leadership From "Control First" to "Vision First"
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Techniques to Increase Digital Savviness
11
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The bimodal continuum: From tactical to strategic
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Assess your organization with Digital Maturity Model
Focus on data and on information architecture
Make the case for urgency, and develop a simple, high-level roadmap addressing both IoT and smart machine impact
Partner with other digital leadership roles, and shift to a bimodal model for IT services
Recommendations
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Thank you
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