esm from summit 2010 infra pini office 2010 4

8/6/2019 ESM From Summit 2010 Infra Pini Office 2010 4

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Agenda4Major Trends and Issues

• What and why

• The solutions

• How was 2009-2010?

• Miscellaneous4Development and SOA

4ESM BSM CMDB

4DBMS and DATA

4Platforms – Servers

4Clients

4Storage

4

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c o o es a y o e–010 Enterprises System

anagement CMDB

Investment to make money

,Cut costs Increase

productivity

Investment or regulations

Commodity ITServices

Using Implementing Looking

usiness Value

PureBusiness

Project

IT Project

ystem Management

BSM

– –MDB Basic Automatic discovery

MDB with closed loop change manage

nd User Experience

RBA pplication Monitoring





3

Bank Of Israel regulation





4

The different layers of ESM (EnterpriseSystem Management)

4 Traditional system management – agent that reports to the center

• Physical map• Logical map

4 End User Experience tools

• Real

• Synthetic

4 Correlation\Transaction management tools (sophisticated sniffingcorrelated to applications\tools)

4 Specific tools /APM (Application Performance Management). Examples: forSAP, for DBMS, for .Net, for JAVA, for networks , etc.

4 Central Console – Manager of Managers

4 CMDB – auto discovery (with relations) and repository•





5

e

ar ne g ors or oo s anusers-usage)4Service Desk

4Operations\NOC and RBA

4SLA management

4Compliance and regulations

4 Infrastructure teams – Configuration management tools,capacity planning tools

4Asset Management + metering\usage tools

4SOC – Security Center

4Application managers and application developers (using thespecific tools)

4





6

CMDB – ITIL





7

ESM current status: the big ESM players

4Clients are happy with their ESM installations but others arenot:

• "Our concept about ESM has failed! No ROI. Too much time andeffort for getting just a little more than basic SystemManagement tools"

• "Cost of ESM is huge. We are considering using cheap\open sourcesolution for some of the functionality. Going back to "Best of Breed".

• "The basic monitoring will be done by cheap\open source while theBSM by the big vendors"

4

I heard more complaints this year4However, Regulation, ITIL implementation, change

management etc. is very near to ESM and this helps the bigESM vendors.





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What influences the ESM perspective?

4Who is the ESM “owner” ? Different approaches:4“High Touch” ESM team:

• The different system teams (Win, Unix, Network, PC)install the agents but with strict instructions from the

ESM team• Single console maintained by the ESM team

4The ESM team is in the “background”

• The different teams have their own managementconsoles (example – Win- MOM, Unix- BMC, Network –NMM, PC – Aternity)

• Maneger of managers console is updated by the ESMteam

4





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a c en s curren y ge rom au o-discovery) project?

4Before stopping server\resource checking if it is not usedby "unknown" application

4When error happens checking at the CMDB level "whathas changed from yesterday"

4Updating the logical ESM maps automatically from theCMDB. If I add new server to the SAP ApplicationServer – it will be shown automatically in thecorresponding ESM logical map of "SAP system"

4Getting the asset and configuration from the list andcomparing\updating it so other lists. Helpingcompliance\renewing contracts





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a c en s curren y ge rom au o-discovery) project ? (cont.)

4New! Defining “preferred configuration" and checking if this

policy do apply. Example – "Web Server should haveAntivirus, MQ, IIS version 8, MSSQL service pack x, port 80and 81 opened in the FW" then checking that all webservers are configured this way.

4New! Integration between the CMDB CI's and the Service Desk.This enables to correlate each incident\problem to specificCI's.

4Basic workflow – Example when CMDB discovers new server it

executes several automatic tasks (adding it to the "to-dolist" of ESM team, installing agents, etc.)

4

s is major improvement from last year situati





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a c en s curren y o no ge rom(auto-discovery) project ?

4Sophisticated workflow\automation. BTW, who is theleader: ESM\Operation team or System\Infra team?

4From incident management to problem managementusing CMDB functionality (automatic correlations)

4Capacity planning

4Closed look change management

• Don't forget in closed loop change managementincidents\problems update the development team andshould be tracked seamlessly ("the bug you have openwas is now at testing stage and is scheduled to go toproduction in 3 day")

4





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sers are cons er ng oo s no romthe Big 4

4Partial list:• Microsoft

• Avalon

• Oracle

• Centerity

• Trigger Plus

• Nagios

• Server alive

4





13

n erpr se ys emManagement) Ratios

4ESMRatios are very different from companiesimplementing ESM solutions since the level of

implementation, internal processes , tools andautomation is very different.

4

The KPI itself –” per Servers “– is not ideal as well sinceit doe not give indication to Routers, Storage devices,“check readers”, etc.

4Data point in the STKI survey 1 FTE per 1000 server. STKI

comment “close the project!”4

:Source STKI

ESM (E t i S t M t)





ESM (Enterprise System Management)support ratio

4Numbers of servers in Open (Win, Linux, Unix) covered byESM team (including BSM, CMDB, etc. – if implemented)FTE member:

4

4

4

4

•

4This is an increase of 20% from last years data

# f Servers er FTE179 25 percentile

362 Median

608 75 percentile

:Source STKI

esm from summit 2010 infra pini office 2010 4

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