PowerPoint Presentation

July 2015 Espire Corporate PresentationMaster Deck1

The Espire Group

Espire Infolabs is part of the larger Espire business conglomerate with interests in diverse industries

Espire Infolabs Espire Infrastructure Corporation Ltd.,

Espire Tourism

Radcliffe School(K-12 education)

Countrywide network of schoolsEspire Corporate Presentation | July 20152 2015 Espire Infolabs | www.espire.com2www.espireinfra.com Espire Infrastructure

Owns a vast pan India premium metropolitan land bank with a market value of US$500 Million.Projects in progress include commercial and ultra luxury residential properties estimated at US$ 200 Million+Set to emerge as a foremost provider of commercial, ultra luxury residential apartments, commercial office space and shopping mallsTurnover of US$ 30 MEspire Corporate Presentation | July 20153 2015 Espire Infolabs | www.espire.com 3www.countryinn.in Espire TourismChain of hotels & resorts at key tourist locations, such as Amritsar, Bhimtal, Sattal, Kosi, Mussoorie and Jim CorbettCaters to international & domestic travelersTurnover of US$ 17 M

JIM CORBETMUSSOORIEBHIMTALKOSIEspire Corporate Presentation | July 20154 2015 Espire Infolabs | www.espire.com4www.radcliffe.in Espire in Education : Radcliffe SchoolsOne of the fastest growing K12 Schools with presence in 21 cities across IndiaTargeted to middle segment of SocietyHassle free transfer within any Radcliff Schools, across IndiaAdoption of technology in the curriculumThe Group has targeted to increase the number of schools to 50Turnover US$ 25 M

Presence in 21 citiesEspire Corporate Presentation | July 20155 2015 Espire Infolabs | www.espire.com5

Espire InfolabsFounded in 20019 Global Locations100+ CustomersSEI CMMI level 5 Ver 1.3 Appraised (DEV + SVC)ISO 27001:2005 ISO 9001:2008 certifiedISO 27001: 2013 and OHSAS 18001:2007certifications (in process)

UKSingaporeUSAAustraliaIndiaCanadaNew Zealand

Secured data, network and physical environmentDelivering Customer Centric Digital Solutions6

Established in1946

Chain of textile millsLeading telecom services providerOne of the largest producers of pig ironPASTPost consolidation & restructuring of business line

Network of schools & colleges2009

Expanded into hospitality services2003

Presence in Pan-India infrastructure development2006

Strong presence in software services worldwide2001Business HistoryEspire Corporate Presentation | July 20157 2015 Espire Infolabs | www.espire.com7MilestonesQUALITY JOURNEY200320072009201120142015CMMI Level 5 (V1.1) ComplianceISO 9001:2000 CertificationISO 27001:2005 CertificationISO 9001:2008 CertificationISO 27001:2005 Re- certifiedAppraised at CMMI Level 5-V 1.3 (DEV + SVC)ISO 27001: 2013 and OHSAS 18001:2007 certifications (In Process)Espire Corporate Presentation | July 20158PARTNERSHIPS200220092011201320142015

GLOBAL EXPANSION

Rebranded

200120022006

Launched Operations in Australia & UK Launched Operations in US & Canada

Launched Operations in Singapore

2009

Gurgaon Facility Inaugurated 20132014

Launched Operations in Auckland2015Incorporated Digital Channels Ltd., UK

2015 Espire Infolabs | www.espire.com8Incorporated Digital Channels Limited , dedicated to MCCCM spaceStrategic Relationships with Sitecore, Kentico, Pitney, GMC & Doxee2015MCCCM services on GMC platforms2014End-to-end Digital Experience Management Solutions(DCM, UX, Mobility, MCCCM)2012EA (Oracle & MS)Infrastructure ServicesStart of IBM Partnership2011Mobile Apps DevelopmentBI Services (MSBI) 2010Certified SDL Partner2009CCM Solutions on Pitney Bowes Tools2007Product Engineering & Testing ServicesWCM solutions on SDL , SharePoint & Open source2005Progression of Major Service Lines Over The YearsBespoke Development DBA ServicesPartnership with Microsoft & Oracle 2002Espire Corporate Presentation | July 20159 2015 Espire Infolabs | www.espire.com9Global Presence

LondonNew DelhiNew JerseyMelbourneAucklandSingaporeGurgaonVancouverSydney

Delivery CenterSales OfficeEspire Corporate Presentation | July 201510 2015 Espire Infolabs | www.espire.comOur Infrastructure

Size: 75000 Sqft (Delhi & Gurgaon) Capacity: 700 personsFully equipped disaster recovery centreSeamless Internet and Telephony connections between Gurgaon and New Delhi officesRedundant multiple internet links between Gurgaon and New Delhi centresEspire Corporate Presentation | July 201511

Delhi FacilityGurgaon Facility 2015 Espire Infolabs | www.espire.com11

Revenue & ProfitabilityGrowth

Operational Efficiency &Productivity

Customer Retention & DelightOperations ManagementCustomer Experience ManagementCustomer Centric Solutions ProviderDXM | MCCCM | CRM | DMSAMS | ES | BI | EAI | ISWin New Customers

Your Happy Customer!

DXM Digital eXperience Management, MCCCM Multi Channel Customer Communication Management, CRM Customer Relationship Management, DMS Document Management Solution , AMS Application Management Services, IS Infrastructure Services, ES Enterprise Solutions based on ERP , BI Business Intelligence, EAI Enterprise Application Integration

The Enterprise(Espires Client)Espire Corporate Presentation | July 201512 2015 Espire Infolabs | www.espire.com12AnalyticsGoogle Analytics etc., DMSSharePoint, NewgenSocialInteractive Social PluginsMCCCMEngageOne, HP Exstream, Inspire & DoxeeMobilityXCode, Java, C#WCM SDL, Sitecore, SharePoint, Kentico

Infrastructure Services (on premise or on cloud)

How we achieve the same

Your Happy Customer!DIGITAL EXPERIENCE MANAGEMENT

Web

Mobile

Print

DigitalMediaMulti-Channel CustomerCommunication

Enterprise Application Integration(EAI)BI/Digital AnalyticsSocialDocument Management Solution (DMS)Application Management (AMS)Enterprise Solutions (ES)Customer Relationship Management (CRM)Dot Net, Java, OracleOracle Fusion /Microsoft AXMicrosoft CRM, SalesforceBI & BizTalkAggregatedInformation/ContentEspire Corporate Presentation | July 201513 2015 Espire Infolabs | www.espire.com13The Espire Managed Services Centre Operating Systems & DatabasesEnterprise Wide Business Applications

Front EndChannelsDesktops/ LaptopsEnterprise Solution: A Customer Centric Service Centre

MobileApplications

IntranetExtranetInternetMobile ApplicationsBusiness AnalyticsDashboardsTrends Middleware CRMERPHR & PayrollBespoke Applications3rd Party Systems

ServicesDevelopment, Managed, Support and TestingWCMSMCCCMEAEAIInfrastructure Services

CMMI Level 5ISO 9001:2008ISO 27001:2005CloudData CentreEspire Corporate Presentation | July 201514BI 2015 Espire Infolabs | www.espire.comServices and Domain LandscapeCMMI LEVEL 5 APPRAISED (DEV + SVC)ISO 27001:2005 - CERTIFIED ISMSPROVEN PROJECT MANAGEMENT PRACTICESDELIVERY DEPTHGLOBAL DELIVERY MODELFLEXIBLE ENGAGEMENT MODELSSports & LeisureHR & RecruitmentRetailTravel & TourismBanking, Financial & InsuranceManufacturingINDUSTRYEnterprise SolutionsERP - Oracle E-Business , MS Dynamics AX, NAVCRM MS Dynamics, SalesforceEAI BizTalkBI/DW MSBI Infrastructure ServicesCentral & End-User ComputingPlatform MigrationsApplication Performance ManagementMobile Device ManagementWintel & Unix basedProjects & Managed Services

Application ManagementApplication Development Application Modernization (Re-Platform, Revamp, Replace or Extend) Product Re-engineeringManaged Services (L1, L2 and L3 Support)Application Testing (Performance , Security Testing & Quality Assurance)

Digital Content Management (DCM)Multi-Channel Content Management covering Web, Mobile, SocialE-Commerce, B-to-B & B-to-C PortalAnalytics : Web, Mobile, SocialImplementation, Migration & Consolidation and Manage ServicesDocument Management SolutionMulti-Channel Customer Communications Management (MCCCM)Structured, Interactive & On-Demand Solutions & ServicesDocument Composition ConsultingPrint & Production ManagementDocument Management SolutionImplementation Services Managed ServicesLogistics & DistributionPrintInformation Strategy Planning | Web Presence Strategy| Process consultingVirtual Private Server | Dedicated | Cloud HOSTING CONSULTINGGovernmentComputer Services IndustryDigital Experience ManagementEspire Corporate Presentation | July 201515 2015 Espire Infolabs | www.espire.com15Globally, Client Expectations Demand

Key Expectations High productivity Quality ServicesEffective CommunicationChannelsOn-time DeliveryCost Reduction

Innovative Ideas and Value Addition

Data Security : CIA

Regular Trainings

Knowledge Management

Flexibility to start/stop projectsTo meet regular/seasonal demands, Changing Resource Requirements

These expectations can be met with a strong foundation of Infrastructure, People, Processes and Tools

Espire Corporate Presentation | July 201516 2015 Espire Infolabs | www.espire.com16

PeopleCentre of Excellence (CoE)Driving Innovation and Best PracticesLarge team in each skill area10% bench strength to address changes in customer requirementsProcessISO 9001 and 27001CMMI Level 5 Ver 1.3 (DEV + SVC) appraised ITIL standards Tools & TechnologiesUse of the latest tools and technologies to give your business the modern edgeUse of rapid development & upgrade accelerators

PartnersPartnership with Industry leadersTechnology leaders such as Oracle, Microsoft, IBM and Dell Partnership with Product Specialists such as Pitney Bowes, GMC, SDL, Sitecore, Kentico etc.,

The Right Mix of People, Process & TechnologyEspire Corporate Presentation | July 201517 2015 Espire Infolabs | www.espire.com17Talent Management & Deployment

AMSDXM

ES

IMS

MSBI/Cognos/OBIEE | Wintel/Unix/Security |.Net/Java |SharePoint/Sitecore/SDL|HP-Exstream/EO/GMC/Pitney Bowes/Doxee |Deployed Resource PoolReserve Pool (non-billable)Main Stream Customer /Projects Resource Pool

Reserve Pool (non-billable)

Capability BuildingResource PoolProcess & Technology TrainingBenefit'sLocal culture and employee engagementTechnology & Process understandingAdherence to Best Practices Knowledge of key Stakeholders Shadow Resources

Espire Corporate Presentation | July 201518

External Resources 2015 Espire Infolabs | www.espire.com18Espires Centre of Excellence: Technology InnovationUXRWDAccessibility and Usability standardsMCCCM DOC1EngageOneHP ExstreamGMCDoxeeInfrastructure ServicesConsulting and Professional ServicesApplication ManagementManaged Security ServicesData Center ServicesNetworking and CommunicationEnterprise Application Integration (EAI)Biztalk Oracle CoEOracle E-Business SuiteOracle Application FrameworkOracle MiddlewareCloud computing

Delivery TeamEnsuring Customer DelightDevelopment

SupportTesting

Infrastructure Services

DeliveryManagerAccountManager

COO Driving Governance Model

Quality TeamCenter of Excellence (CoE)Driving Innovation and Best PracticesCustomer

CloudAzureSFDCAWSIBM SoftLayerEnterprise SolutionsOracle eBS, FusionMS AXMS CRMSalesforceMSBIMicrosoft and Java CoE.NETJava FrameworksJBOSS

Testing CoEAutomation FrameworksProcessesToolsSecurity, Performance

AMSESDXMISEspire Corporate Presentation | July 201519DCMSDLSitecoreSharePointKenticoDrupalSocialAnalytics

MobilityNativeHybridHTML5DMSNewgen 2015 Espire Infolabs | www.espire.com19Our Commitment To QualityThe journey .a continuous and consistent endeavorITIL StandardsCMMI level 5 Ver. 1.3 Appraised (DEV + SVC)

2003ISO 9001:2000SEI CMMI Level 5 (Ver 1.1)2006ISO 9001:2000Re-Certification2007ISO 27001:2005Oct. 2009ISO 9001:2008Oct. 2010CMMI Ver 1.2 Level-3Aug. 2011ISO 27001:2005Re-certificationSep. 2012ISO 9001:2008Re-certification2014CMMI Level 5 Ver 1.3ISO 27001:2005 Re-certificationISO 9001:2008 Re-certification

2015ISO 27001:2013 standard and OHSAS 18001:2007 certifications(In process)Espire Corporate Presentation | July 201520 2015 Espire Infolabs | www.espire.com202020Espires Technology Expertise Mobility

Collaboration and Content

UX

Customer Experience ManagementEspire Corporate Presentation | July 201521

Multi-Channel Customer Communication Management

2015 Espire Infolabs | www.espire.com21Data and BI

Enterprise Application

Testing

AMS

Espires Technology Expertise..contdOperations ManagementEspire Corporate Presentation | July 201522Infra and cloud

2015 Espire Infolabs | www.espire.com22Our Partners

OUR TECHNOLOGY PARTNERSOUR SOLUTION PARTNERS

Espire Corporate Presentation | July 201523

2015 Espire Infolabs | www.espire.com23ConvenienceMix of sales and technology experts from our regional offices are always in constant touch with our customers local presence (SDMs) and offshore team members visiting onsite Webex based presentations, demos, UX design lab & hosted solutionsCommunicationQuick responses over email/phoneRegular weekly/monthly reportingProactive approachService manual is keyFocused on Key Drivers for Service ExcellenceCustomer SolutionInvest in understanding business issues and enterprise setupFunctional orientation while delivering technology solutionsPOCs & Value adds thru CoECollaboration with partners

Customer CostAdoption of rapid development frameworksAgile development approachOutcome based managed servicesOffshore focused servicesEmphasis on on-time delivery

Espire Corporate Presentation | July 201524 2015 Espire Infolabs | www.espire.com24Weshall endeavor to attaincustomer satisfaction by providing products, solutionsand services that meet the stated and implied needs of the customerWe shall do so:by providing leadership to drive the continuous quest for Quality at ESPIREby following well defined, documented and continuously improving processesby providing confidence to clients, employees and stakeholders that the requirements for qualityare being pursued, fulfilled and maintained continuouslyby developing and nurturing our human resources, recognizing that they arethe key to our business and the success of this policy

Our Quality AssuranceEspire Corporate Presentation | July 201525 2015 Espire Infolabs | www.espire.com25Customer Interaction Touch PointsCross Touch-pointThe Path to Customer ExperienceCross Channel

Web ChatIn PersonWebsitesSocial PlatformsContact CentresSelf-ServiceMobile ServicesPartners/ Dealers

Social Media

PhoneCustomer engagement to customer satisfaction and, finally to customer loyaltyCross-lifecycleOrdering & Fulfilment BillingSupport QoS

Customer Experience= Sum total of the experience at each touch point

In StoreEspire Corporate Presentation | July 201526 2015 Espire Infolabs | www.espire.com26

Personalised Customer ExperiencesMulti-Channel Customer Communications (Web, Mobile, Print, Email, Kiosk etc.,)Centralisation & Localisation of Online ContentCampaign ManagementCustomer Profiling & SegmentationReal-time Customer Analytics & IntelligenceMulti-Lingual & Multi-Site Digital Content ManagementSocial EngagementThe Business Imperatives For Digital TransformationTo Ensure Positive Customer Experiences, Leading To Increase In Revenues & Customer RetentionEspire Corporate Presentation | July 201527 2015 Espire Infolabs | www.espire.com27Digital Xperience FrameworkPlatformExtensibilityAPIsIntegration frameworksData extractionsDeveloper environmentDigital Multichannel/Interface(Kiosk, POS terminal, Email, Social, SMS etc.)Digital Content Management(Web, Mobile)Contextual DeliveryRendering

Personalization

Testing

Search

OptimizationAssetsMarketing ContentProduct ContentAdvertising ContentSocial ContentRich MediaThird-party (e.g., maps feedsResources and OrchestrationInteraction CommunitiesFeedbackRating/reviewsFormsBusiness operations MarketingAdvertisingCommerceOrder FulfillmentServiceGlobalization/localizationCustomer DataMaster profileCustomer DataSegmentationPreferencesAudienceExternal dataTouchPointsInsightData CaptureDashboardAnalyticsMachine learningPredictive analyticsEspire Corporate Presentation | July 201528 2015 Espire Infolabs | www.espire.com28WCM Implementation Services from EspireCMS Platform Specialization

Espire Corporate Presentation | July 201529 2015 Espire Infolabs | www.espire.com29HTML5 & Native APIsApp UI is platform independent Mobile or Responsive siteOS specific language/APINativeAccessible from browserHTML5, CSS3, WebGL, Canvas, WebSocketHybridEspire Corporate Presentation | July 201530Mobility SolutionsECMCRMBIERPServicesMobility StrategyUser ExperienceNative/Hybrid Application DevelopmentMobile Application PortingApplication LocalisationMobile Web ApplicationsMobile Application TestingApplication SecurityManaged ServicesB2EB2CB2B

2015 Espire Infolabs | www.espire.com30Multi-Channel Customer Communications Management (MCCCM)

1DevelopmentDevelopment of end-to-end solutions for BFSI, Utility, Telecom industry.Bank statements, Cheques & Invoices, 401K plans, Benefits, Booklets, Energy Bills, Letters, UKP11D, P60

2MigrationFrom any composition tool (Doc1, Isis Papyrus, PReS, etc.,) Legacy migration (mainframe based solution to client-server like CSF, Transformer, HP Exstream, Inspire etc.)

3UpgradeVersion upgrades: Legacy versions to newer ones e.g. Doc1 V4 to V5 or V6, HP Exstream v3.x,v5,v.x5,v6.x to latest 8.x

4QA & TestingOutput based testingOutput comparison testingAutomated testingTesting Tools: Fastest, streamdiff etc.

5Maintenance & SupportL1,L2 & L3 supportChange Request/ EnhancementMaintenance

6Infrastructure SupportManaged Services Desk Disaster Recovery & Business Continuity PracticesEspires Services in CCM

PeopleInfrastructureToolsProcessesEspire Corporate Presentation | July 201531 2015 Espire Infolabs | www.espire.com31MCCCM Tools, Technologies & Process CapabilitiesPre ProcessingDocument CompositionPost ProcessingProduction SetupMulti-Channel CommunicationCCM Data DevelopmentTemplate Design And DevelopmentPrint Stream Manipulation Workflow SetupMulti-Channel ProcessingPreparation Of DataOutput CreationCustomisation Of ProcessCross-Platform SolutionPreparation Of DataDatalever, .Net, Java, Perl, Inspire,Doxee PlatformDOC1, Papyrus, HP Exstream, Inspire, xPression,Doxee PlatformStreamweaver, Emtex VIP/VDE, Inspire, Docbridge, Doxee PlatformDialogue Live, DOC1 Engage One, Inspire Storefront, Doxee Platform

On-Demand Interactive

Electronic

Structured High VolumeEspire Corporate Presentation | July 201532 2015 Espire Infolabs | www.espire.com32Espire's Oracle EBS OfferingsApplication Implementation R12

Upgrades 10.x,11.x --> R12

CEMLI Development

Roll-outs

Remote Database ServicesDatabase Upgrades

Trainings

Project ManagementManaged Support ServicesCloud Transition Services

Espire Corporate Presentation | July 201533 2015 Espire Infolabs | www.espire.com33Espire Corporate Presentation | July 2015MSBI focus Data ManagementSSISSSASParallel Datawarehouse/FastTrack 4.0BISMPower BISharePoint 2013StreamInsightOne Version of Truth Democratised BI Information DeliveryInformation ManagementBlended with34 2015 Espire Infolabs | www.espire.comEspire Corporate Presentation | July 2015Espires Service Offerings Around MS BizTalk ServerOrchestration, Mapper, BRE, ESB, BAMX12, EDIFACT, HIPAA, HL7, SWIFT, Rosettanet, Line of Business Adapters, .NET 4.5Microsoft BizTalk Server Party Migration Tool, TPMParallel /Sequential Convoy, Splitter, Message Broker, Content Based Router etc.,Tools & Technologies35

2015 Espire Infolabs | www.espire.com35Espire Corporate Presentation | July 2015Our Solutions On Cloud36Applications & Infrastructure Management Services On Cloud

CRM On Cloud

SaaS Based Multi Channel Customer Communication Services

Enterprise Communications Platform covering whole range of MCCM Solutions 2015 Espire Infolabs | www.espire.com36Managed IT Services: Service PortfolioEspire Managed IT ServicesServer ManagementBackup ManagementDatabase ManagementMail ManagementSecurity ManagementNetwork ManagementTelecom/Voice ManagementLAN Switch's (Core & Edge)UTM & FirewallsIPS & IDSAntivirusContent FilteringWeb FilteringDLPVPNData Base AdministrationSharePoint AdministrationTFS & VSS AdministrationMonitoring ServicesHelp Desk/Service DeskAsset ManagementVendor ManagementVMwareMicrosoft Hyper VAmazon Web ServicesIBM Soft layer & Smart Cloud Enterprise PlusL1 , L2 & L3 Support LevelsL1 SupportAll the end user calls are directed to L1 SupportL2 SupportThe technician review the work order to identify accomplishments by L1 Support Technician L3 SupportThe Technician from this group support model responsible for handling the most difficult or advanced Issues

Espire Corporate Presentation | July 201537 2015 Espire Infolabs | www.espire.com37Espires Managed Services Framework

Strategy GenerationSourcing StrategyService Portfolio ManagementFinance ManagementDemand Management5Service Catalogue ManagementService Level ManagementCapacity ManagementAvailability ManagementService Continuity Managementinformation Security ManagementSupplier Management7Event ManagementIncident ManagementRequest FulfilmentProblem ManagementAccess Management5Transition Planning and SupportChange ManagementService Asset and Configuration Management Release and Deployment ManagementService Validation and TestingEvaluationKnowledge Management7The 7 Step Improvement ProcessService ReportingService MeasurementROI for CSI4Espire Corporate Presentation | July 201538 2015 Espire Infolabs | www.espire.com38A Systematic & Seamless Approach To Project Delivery

Client Site20% Offshore80%Strategy & DiscoveryStudy current in-scope system Assess resource and infrastructure readinessPrepare business cases & proposalsDesignBuild project scope document/service manual Define KPI Tracking mechanism & escalation processSign-off from client for executionTransitionDefine structure of project team (on-site & offshore)Set-up infrastructure/resources preparedness KT/ transitioning of existing functional and technical assets to onshore teamPilotExecute a pilot project in tandem with clientProject Executions/ Service OperationRelationship managementOngoing optimization process/quality need identificationTransitionSet-up resources, infrastructure & connectivity Training of resourcesKT/transitioning of existing functional and technical assets from offshore teamPilotSet up user IDs & access controlsValidate process understanding, productivity & quality goalsSet up tools/process for tracking & resolutionsProject Executions/Service OperationStart of Project/Service LaunchAchieve steady stateReview processes & improve productivityAudit, analysis and improvementEspire Corporate Presentation | July 201539 2015 Espire Infolabs | www.espire.com39Espire Development Model Requirement AnalysisGo WithWaterfallAgile DevelopmentOR

Project ManagerTech/Test leads & DevelopersSubject Matter ExpertsCoESupport Staff24 Hours2-4 WeeksProductBacklogSprintBacklogDaily ScrumMeeting

ShippableProduct IncrementEspire Corporate Presentation | July 201540 2015 Espire Infolabs | www.espire.com40Espire Corporate Presentation | July 2015Espires IT Governance Framework41

Level1Level2Level3AgileFlexibleSenior Management FocusCMMI Level 5 Ver 1.3 Appraised Processes | Complaint with our certification on ISO 9001:2008 & 27001:2005 & ITIL FrameworksLevel 1Espire Project Manager, is the designated SPOC for the clientHe/She will manage all day-to-day project executionResponsible for project reports, escalating any risks & issuesOrganises weekly/periodic conference calls to discuss health of projectLevel 2Espires Account Manager is available for any second level escalationAccount Manager is present in the local time zone for quick response timeLevel 3Espires COO will intervene in any unresolved issues from Level 1 & 2., ensuring critical business continuity

ESPIRECLIENTProject ManagerCIO/CTOProject ManagerDevelopment TeamCOOAccounts/Relationship ManagerDelivery Head

2015 Espire Infolabs | www.espire.com41Espire will be responsible for end-to-end delivery and, management of services based on mutually agreed SLAsOption 1: Billing as per issues/tickets raised in a month. Option 2: Output based pricing model. publish a price catalog listing prices for various delivery components,client is billed as per services consumedOption 3: Price is set as per the configuration items/assetsSeamless extension of the customers IT set-up at Espires premises Dedicated data link to customers IT facilities Direct access to Client for the remote project, testing labs

Billing as per Pre-determined fixed priceProject milestones, scope & deliverables are pre-decidedSkilled resources and their development effort are billedScope and project specs are not pre-definedEngagement & Delivery ModelsEspire Corporate Presentation | July 201542Time & MaterialFixedPriceManagedServicesCaptive Offshore CentresBuild, Operate & Transfer (BOT) Model: Espire can also set up and operate the development/support facility for a fixed term and price, for the client. Under this model solutions are developed and all operations are managed by Espire, until they are transferred to the customer, in whole or as Infrastructure , for a cost.

2015 Espire Infolabs | www.espire.com42Key Customers Worldwide

UK

Western Europe

US & Canada

South East Asia

India

Australia & New Zealand

Espire Corporate Presentation | July 201543 2015 Espire Infolabs | www.espire.com43Client TestimonialsOur dedication to quality customer service, with focus on our mandate Customer First continues to delight our clients globallyWe decided to migrate our website to the Drupal open platform in order for us to update the website with greater ease. For this project we engaged Espire, who had proven expertise in the design and development of websites using various CMS platforms. The Espire team demonstrated excellent knowledge and expertise in Drupal, the chosen open platform CMS. They understood our requirements and ensured that the project was completed within a tight deadline. We are very impressed with their quality of work, attention to detail and domain expertise.Jerry Siah, Head Customer Service/ Learning & Innovation, Singapore Press Holdings Ltd.

We have had a long standing engagement with Espire for over 10 years during which period Espire has been involved in the design, build, implementation and support of multiple sites owned by VisitBritain which are based on the SDL Tridion platform. We continue to engage with Espire because they have demonstrated consistency in quality of work, a high degree of flexibility and excellent technology and domain expertise in the WCM and customer experience solutions space.Ian Takats, Chief Information Officer, VisitBritain

We have had a long standing strategic partnership with Espire going back to year 1999. And over these years Espire has truly contributed excellent value to Fuji Xerox Asia Pacific and its operations in the region. Being associated with us for all these years also means that Espire has an excellent understanding of our business and have delivered. The partnership with Espire has enabled our IT function to rollout solutions that has created positive impact for our business. Another crucial reason we continue to work with Espire is their deep expertise covering a broad spectrum of services in the Microsoft and Oracle technologies, their flexibility and service delivery maturity. We continue to engage them for new development and migration projects, and the modernization of our applications to meet our ever changing business needs.Henrietta Yaw, General Manager, Information Management,Fuji Xerox Asia Pacific Pte Ltd.

SDL recognizes that our partners are crucial for our success and reach in the marketplace. SDL has been associated with Espire for more than 5 years. Espires Portal and Web Content Management practice has invested in developing in-house SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espires broad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive end-to-end customer experience solution.Garry Levitt, Director of Account Management, SDL Tridion

Espire Corporate Presentation | July 201544 2015 Espire Infolabs | www.espire.com44Client Testimonialscontd.

Espire has been a supplier of managed services to Fuji Xerox Australia since 2008. The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espires contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications.Nayyar Ghaznavi, Engineering Services Manager, Fuji Xerox, Australia

St. Albans required an IT services provider with specialisation in web content management with proven expertise on the SDL Tridion platform. We chose Espire for this project because they successfully demonstrated their domain knowledge in Web Content Management with specialisation in SDL Tridion platform. We appreciate that the project was delivered with value for money, and the Espire team contributed with very useful recommendations to enhance the visitor experience of our site.Suzanne Peleg, Web and E-Communications Development Officer, St. Albans City Council

One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire.Natasha Kwan, Managing Director, T-Systems (Asia South)

Espire Corporate Presentation | July 201545 2015 Espire Infolabs | www.espire.com45Espires Service Competency Key featuresLOW COST OF OWNERSHIPAchieving cost, process & efficiency targets, one step ahead of the innovation curveLower unit cost per transaction through Standardization of common practices Operational efficiency Measure on OutcomesOutcomes that live on beyond the life of the partnership IMMEDIATE RETURNSWe plan & execute for progression from PILOTS- PARTNERSHIPS; GOVERNANCE TO GLOBAL GROWTHFaster turnaround time due to specialization. Round the clock attentionReal art of project deliverablesUNIQUE EXPERIENCE Generating high value by strategic alignment of business goalsBest practices sharing across the industry, cross learning and bench marking High Investments in technologies for Research & DevelopmentQuicker adaptation to evolving technology changesPeople Power: TALENT is at the heart of any Partner RelationshipRAMP UP &RAMP DOWNDynamic demands of customersFlexible and Scalable engagement models that accommodate clients diverse businessesOwnership and accountabilityEnable business focused on profit-making activities Will support strategic initiatives

SUCCESS THROUGH SUSTAINABILITYFostering Communication and Building TrustDiverse, Creative & Innovative TeamFacing Obstacles with Openness and Candour (effective problem solvers)Committed to long term Relationships Espire Corporate Presentation | July 201546 2015 Espire Infolabs | www.espire.comThe Espire AdvantageCustomer FirstOUR APPROACHCustomer Centric EngagementsFlexible Global Delivery ModelsFull SpectrumIT servicesEspires Centre Of ExcellenceSolutions modeled around customers unique business requirementsEngagement models match the size/need of the project Multiple outsourcing options that best fit our customers business needs.Models : Captive Offshore Development Centre, Build-Operate-Transfer (BOT), Time & Material/Fixed Price and Joint Venture. Our expertise in providing the whole range of IT services make us an ideal IT partner. Focus on key technologies and industries to build value added offerings that ensure our customers, derive maximum benefits from it. Espire Corporate Presentation | July 201547 2015 Espire Infolabs | www.espire.com47Thank YouEspire Corporate Presentation | July 201548 2015 Espire Infolabs | www.espire.com