estructura para key users rev ppta

7/27/2019 Estructura Para Key Users Rev Ppta

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Key user´s Training

Project



Current situation

• The key user´s role were defined for the SAP implementationproject,

• A key user’s team were named, and assigned to GCC GlobalProject: – Now some of them are no longer at the company

– Its function has been changing since the implementation

• Key User’s responsibilities, and duties are now part of their jobdescription,

• They are eager to learn more

• Lack of development of succession plan for these KU’s duties.



Process MX KU USA KU

Maintenance PP&E PM Víctor Sonora, Omar Sanchez Carry Plant

MAT

Ready Mix Tania Nevarez

Precast Raúl Martinez

Cement, Aggr.,

Coal

Eduardo Ituarte / Julio Enriquez Alejandro Alarcón

OTC

Logistic exec. Joel Castro Lydia Plant

CRM Roberto Rodríguez

Sales Zaira Soto

AR Héctor Soto Peggy Thompson

PTP MM Dario García

FI

FI (TR, AA,GL, AP, TV) Ramón Velazco Carlos A Lopez

CO (PC, PA,

PCA)

Project Syst,

Payroll Hortensia Bustillos

Key Users



Process Ownership model

Procurement Finance

Key user

MX & US

Key user

MX & US

PTP´s Process Owner

Ready Mix

Operations

Cement

Operations

Key user

MX & US

Key user

MX & US

Maintenance PP&E Process

Owner

Operations Operations Operations Operations



BP Management model

Plan & Organize Process

• Set goals and expectations

• Establish plans and budget

• Provide resources & staff

• Implement Process

Monitor & Control Process

• Monitor process

• Reinforce success

• Diagnose deviations

• Take necessary corrective

actions

Changes in Goals and Plans

Goals & Measures

Job functions of a Process Owner

Process

Executed

Expectations Plans

& Resources

Feedback

Inputs

Data About Results

Results

Process Measures

Roles



Process Owner

• Has accountability and authority for an end-to-endprocess

– Trans-functional responsibility

• Owns the end-to-end business process design

• Understands current performance vs. desiredperformance

Use metrics and audit results to evaluate compliance and continuously

improve the process

• Creates vision for the process and sells the journey map



Process Owner

• Is a manager who knows his/her process and: – Knows what is critical about the process

– Monitors process performance with data (what performance data

should be monitored and how to collect it)

– Makes sure the process is documented, and the documentation isused and updated regularly

– Makes sure a process management (or control) plan is in place

– Makes sure that any improvements identified through projects are

incorporated and maintained in the process

– Provides linkage to customers, suppliers and other processes

– Makes sure that process operators have the training and

resources to do their jobs well



Key user

• Provides linkage to other functions to act as a process.• Identify changes in the business environment that enhances the

process.

• Implement changes in business process along with another key

users.

• Understand how the system has been implemented to support thebusiness

– Be the "go to" people to answer system functionality and business process

questions

– Provide immediate responses to end-user requests for business process help

– Answer basic system navigation questions

– Answer other "how to" or "I can't get it to work" issues

– Assist with training end users on business processes and system use.

– Ensure a succession plan for his/her key user role.



• Work with the IT organization to plan, implement, and release thosechanges that may affect the ERP.

• Works with the IT organization by filtering end-user requests and

passing along to the Help Desk:

– Only those issues that the IT organization should be aware of as ittunes or enhances the system,

– True problems that need some type of fix or resolution from a system

perspective.

Key user



Plan

Skil ls

Leverage ERP

Repository Analyze, Impro ve,

Redesign Process

Communi ty :

Communicat ion

P r o c e

s s O w n e r

K e y U s e r

Identify Knowledge

gaps

Training

System

Process

Makes sure the process

is documented and

updated

End to end Business

Process Design.

Creates vision for the

process.

Document the process

updates

Knowledge mgmt

Share best practices

Monitor process

performance and

determines

improvements needed

Review and approvemajor changes, making

sure they fit in the

process

Process Analysis

Develop and implement

process improvements

Communicate major

process changes

Show process results

each month

Communicate minor

process changes to the

functions affected

Meet the Committee



Process MX KU MX; Training

Maintenance

PP&E

PM Víctor Sonora, Omar Sánchez Felipe Talamante

MAT

Ready Mix Tania Nevarez Paola Rodríguez

Ulises Nevarez

Precast Raúl Martinez Fernando Lerma

Cement, Aggr., Coal Eduardo Ituarte

Julio C. Enríquez

Ana C. García

Juan C. Pérez

Ismael Terrazas

OTC

Logistic exec. Joel Castro Por definir

CRM Roberto Rodríguez

Sales Zaira Soto

AR Héctor Soto

PTP MM Darío García Eduardo LozanoSergio Loya

Elizabeth Ortiz

FI

FI (TR, AA, GL, AP, TV) Ramón Velazco Por definir

CO (PC, PA, PCA)

Project System

Payroll

Development Program



Process USA KU USA; Training

Maintenance

PP&E

PM Carry Plant Dylan Gilbert

MAT

Ready Mix Tania Nevarez TBD

Precast

Cement, Aggr., Coal Alejandro Alarcon TBD

OTC

Logistic exec. Lydia Plant TBD

CRM

Sales

AR Peggy Thompson TBD

PTP MM Darío García Humberto Moriel

FI

FI (TR, AA, GL, AP, TV) Carlos A López TBD

(Misty/Norma)CO (PC, PA, PCA)

Project System

Payroll

Development Program



Standards & Regulations

US Key user

MX Key user

Process

Owner

US Key user

MX Key user

Process

Owner

Standards &Performance Process

Officer

These roles do not typically describe new headcount. These are new roles for people who already know the business.

Process Steward

MAT

PPE

Process Steward

Process

StewardSponsor

US Key user

MX Key user

Process

Owner

OTC

US Key user

MX Key user

Process

Owner

PTP

Process Management Roles

FI

Process

Owner

estructura para key users rev ppta

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